There was a fire alarm. Hotel staff congregated in the hallway, obstructing the escape route. Other staff continued to check out guests. Guests were still allowed to enter the building, walk up the stairs and even use the elevator. There was absolutely no guidance on what was happening or where to go. In case of a real fire this shocking incompetence will lead to deaths.

We were troubled upon arrival by an aggressive vagrant as we waited to park our car. After that, we did not return to that side of the hotel and had no problems. We enjoyed the easy walk around the old city

This was a great hotel room with everything we needed and an awesome location.

Your front desk lady was outstanding

I found staffs are very easy to get well.... I guess for another stay soon.

Very clean Hôtel staff helpful and excellent location. Close to the lake and restaurants

Everything inside the hotel spotlessly clean. Polite and helpful staff throughout. Location good.

Extremely over priced for the product. Good Location, but room was awful, bathroom poor and dirty. Homeless people all around the outside near the canal. I fully understand maximising profit, but this is a total rip off for the room product. The bed is unbelievably poor quality, if you can even call it a bed. Ghandi would have trouble sleeping on it, and he slept on floor mats. AC did not work. A disgrace.

It was wonderful to be so close to the old town. The Ibis works efficiently, like all in the chain. Good value for money but no individual personality.

Rooms and hotel excellent and well-placed. Julie was particularly helpful. She helped us organise our trips, help with bike rental and provided maps and bus timetables.

Annecy is a lovely city. Plenty of opportunities to walk. The Ibis Centre Vielle Ville is well-placed at the edge of the old town. The staff are excellent, extremely friendly and helpful. Julie was particularly helpful. She was able to guide us for our trips, help organise rental bike hire and provide maps/timetables for the buses. All in perfect English. Many Thanks.

The hotel had nice views and is at walking distance of all the nice spots in this beautiful town. Rooms are OK, a little tight on space and basic in their equipment. You would expect more for the price you pay… Staff could also be a little nicer … Good to have a public garage next door, but they no longer offer agreed special fares

Good location to explore the town and lake and easy parking underneath the hotel. Quiet location beside the river but you can quickly get into the main tourist areas. The room was comfortable and clean and staff were very helpful.

Very well located in the old city, nice room and excellent breakfast. The staff is very kind and always efficient. A perfect location for a romantic weekend or a family trip! Thanks to all and ser you soon

I'm of limited mobility and use a wheelchair. Sent my and my wife's baggage in advance. The hotel staff accepted the consignment and our bags were in our room upon our arrival. Similarly they managed the bag collection upon our departure. They couldn't have been more obliging and helpful. The hotel location is perfect for exploration of the delightful old town and the lake.