Mercure Annecy Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 581 reviews

Mercure Annecy Centre Hotel - Image 1
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Mercure Annecy Centre Hotel - Image 4

Description

Hotel extras

  • Completely renovated hotel

  • Seminar offer available on request

  • A 5-minute walk from the lake, the Old Town and the SNCF train station

  • Buffet breakfast with local produce.

  • The hotel is certified Green Key

Our accommodation(s)

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Room 1

Hotel location

Mercure Annecy Centre Hotel

26 Rue Vaugelas
74000 ANNECY
France

GPS:45.90138, 6.123944

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Start the day with a flavorsome gourmet breakfast with local produce: juice, yogurt, cold cuts, praline brioche, selected cheeses and 100% French crepes. Enjoy it in your room or in the dining room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  581 reviews

Customer review rating 4.5/5

Cathryn T. Couples - Confirmed reviews ALL

Dear Cathryn T., Thank you for your kind feedback regarding your recent stay at Hôtel Mercure Annecy Centre. We are delighted to hear that you appreciated our prime location and found our team to be friendly and helpful. It is always our aim to provide excellent customer service, and we are glad that we met your expectations during your visit. We understand that room size can be a concern for longer stays and appreciate your insights on this matter. Your feedback regarding the amenities and touches we offer, such as the complimentary water bottles, is also greatly valued. We hope to welcome you back in the future for another enjoyable stay. TRUMEAU Enzo - Director

Customer review rating 5.0/5

Rajiv P. Couples - Confirmed reviews ALL

Dear Rajiv P., Thank you for your positive feedback regarding your stay. We are pleased to hear that you found your room comfortable and appreciated the air conditioning on a hot day. Your satisfaction is important to us, and we look forward to welcoming you back in the future. TRUMEAU Enzo - Director

Customer review rating 5.0/5

Michael H. Business - Confirmed reviews ALL

Dear Michael H., Thank you very much for your kind feedback. We are truly pleased to hear that you enjoyed the comfort of your stay and that our team helped make your experience a positive one. It was a pleasure to welcome you to Hôtel Mercure Annecy Centre, and we hope to have the chance to see you again on a future visit to Annecy. TRUMEAU Enzo Director

Customer review rating 0.5/5

Wendy S. Couples - Confirmed reviews ALL

Dear Ms S., Thank you for taking the time to share your feedback following your recent stay at Hôtel Mercure Annecy Centre. I am truly sorry to read that your experience did not meet your expectations. The points you raised regarding the condition and cleanliness of your room, the balcony setup, the toilet facilities, as well as the absence of a proper business desk and safe, are all matters we take seriously. I also sincerely apologize for the lack of response to your messages during your stay. This is not the level of service we aim to provide, and I understand how frustrating this must have been. Please be assured that your comments will be shared with the relevant teams so that we can review what happened and take the necessary corrective actions. Your feedback is important to us, as it helps us improve the quality of our service and facilities. I would also like to thank you for your kind words regarding the gentleman who welcomed you at check-in. I will make sure your compliment is passed on to him. Once again, please accept my apologies for the inconvenience caused. I hope we will have the opportunity to welcome you again in Annecy and provide you with a much better experience. Kind regards, TRUMEAU Enzo Director

Customer review rating 2.5/5

Mary A. R. Couples - Confirmed reviews ALL

Other web-users rate our hotel

  • 266 reviews 9/10 Location
  • 372 reviews 5.6/10 Room
  • 321 reviews 9.3/10 Service
  • 197 reviews 5/10 Comfort
  • 171 reviews 6.3/10 Breakfast
  • 113 reviews 5.1/10 Cleanliness
  • 81 reviews 3.9/10 Amenities
  • 47 reviews 4.3/10 Food

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