Mercure Annecy Centre Hotel 4 stars

The staff was outstanding and very friendly. The location was great and the bfast was good. The rooms are clean but would need renovation to meet the 4* standards.

Nice privilege room, new shower fixture makes showering a pleasure. Excellent sleep quality. Privilege standards slipping as the fridge is empty and no soft drinks are provided anymore. Also, very few Nuxe toiletries provided - only shower gel and body lotion. No shampoo and conditioner. Still good and sleep quality wonderful. Breakfast people wonderful.

Kind personnel; upon my request, upgraded us to a somewhat bigger room. Sadly too small, and hotel is in great need of refurbishment. Worst Mercure hotel I ever stayed in. Two Star rather than four

Considering Covid, the hotel was very attentive to keep a healthy environment

Room was poor for a priviledge room

very well located, friendly staff, good breakfast, parking is not at the hotel but in a location nearby which is Ok.

I was booked in for one night en-route to ski resort. On the Saturday night the resort was closed due to the Coronavirus. Our stay was very quickly extended for another night until I could organise a flight back home. The staff were extremely competent and helpful especially Amandine on reception.

Internet reservation error resulted in several discussions in hotel on final price,even though I called customer services and hotel immediately when it happened.extremely hard matress in a privilidge room.Not possible to use shaver or hair dryer in bathroom as cannot plug in.Mirror in bedroom has no lighting above. Good location,good breakfast and good staff.

This hotel is a mere 5 minute walk, if that, from the train station. It is clean and efficient, a close walk to the heart of town and the tourist areas, yet in a tranquil area. The bathroom is good and clean. The beds should probably be replaced soon. The people are friendly and efficient. I would stay here again were I to come back.

Our room was old fashioned and looked like it had not been refurbished for many years. The toilet was separate from the bathroom and so small it was almost I possible to sit down. However the breakfast room had been refurbished and was a pleasant environment. The staff were helpful.

Hotel is in a great location and is clean but that's about it. Room was very small with an old office-like suspended ceiling and glossy stucco walls. The mattress was very old and lumpy and the air conditioning didn't do anything. The hotel only has a few rooms and no space in the lobby and no bar. It was apparently under refurbishment but we have not seen any work being done while we were there. Expensive for what it is and well below the standard I've come to expect of Mercure.

Location was ideal for our purposes, appreciated the discount for Car Parkingwasn't overly impressed with the breakfast facility ,room wasn't particularly suitable and at e16.50 eachviewed it as a bit pricey. Staff were very pleasant and attentive

A good position in the town within any easy ewalk of the bus and train station and then into the old town and to the lakeside. The rooms, whilst not having any particular external view are well presented and well lit. Breakfast is available with a reasonable choice but in a fairly small room which can get rather congested but Chloe and colleague keep bury topping up supplies and clearing spaces with friendly smiles. If you want to venture out for breakfast there are plenty of patisseries to choose from.

The overall quality of the hotel was overwhelming for a 4* hotel, even for french standards. The room was clean but it was not very cozy nor modern. Bathroom is separated from bathtube and the air conditioning did not work at all. The later was really bad taking into account that we were in the middle of the heat wave. The staff of the hotel were very friendly and helpful giving me a hand when I needed to send a package to the hotel to pick it up when during my check-in.

This hotel was in a great location, staff were friendly, room was comfortable and breakfast was adequate. But overall, we were not impressed and felt this let down the brand. Wifi was woeful, towels were like thin rags and toiletries were mostly non existent other than a soap bar. it was also unclear what a Silver ACCOR Status gave us other than bottle of complimentary water (with two people staying in the room.) Overall, this was a let down.