Well positioned hotel for getting round town. Only problem I had was the sloping roof in the room but that was a minor issue for my height. I’ve stayed here twice now and would have no Heston staying again

We've been very touched by the teams attention and details, thank you so much for all your care!

Good location, 10 min walking to old town, easy parking one block away. Excellent local staff very knowledgeable and glad to offer advice and help

When we were considering a visit to Annecy we looked at a number of hotels, The Mercure stood out for its location and price. The location was great, two wonderful restaurants only a block away. The breakfast was very good too with fresh croissants and eggs with sausage. The ONLY shortcoming we had was that the room was quite warm and the air conditioner was very weak.

We ae regular clients of this hotel. It is a great Mercure with excellent customer service. We have zero complaints. The All Accor Diamond member privileges observed. Rooms as described and pictured on the website. All staff very nice and helpful! Always the best place to stay at for a nice and fun weekend in Annecy!

The price is quite high for what you get (high season ..) . The room was quite dated, the cushions are too soft . Other than that the location is very convenient (close to city center & to the train station). Staff was very friendly .

Very good stay at the center. Very close to everything and the plus was the fact that the rooms are very well noise isolated. We slept very well. The deal with the Poste parking was also very nice

The staff was outstanding and very friendly. The location was great and the bfast was good. The rooms are clean but would need renovation to meet the 4* standards.

Internet reservation error resulted in several discussions in hotel on final price,even though I called customer services and hotel immediately when it happened.extremely hard matress in a privilidge room.Not possible to use shaver or hair dryer in bathroom as cannot plug in.Mirror in bedroom has no lighting above. Good location,good breakfast and good staff.

This hotel is a mere 5 minute walk, if that, from the train station. It is clean and efficient, a close walk to the heart of town and the tourist areas, yet in a tranquil area. The bathroom is good and clean. The beds should probably be replaced soon. The people are friendly and efficient. I would stay here again were I to come back.

Our room was old fashioned and looked like it had not been refurbished for many years. The toilet was separate from the bathroom and so small it was almost I possible to sit down. However the breakfast room had been refurbished and was a pleasant environment. The staff were helpful.

Hotel is in a great location and is clean but that's about it. Room was very small with an old office-like suspended ceiling and glossy stucco walls. The mattress was very old and lumpy and the air conditioning didn't do anything. The hotel only has a few rooms and no space in the lobby and no bar. It was apparently under refurbishment but we have not seen any work being done while we were there. Expensive for what it is and well below the standard I've come to expect of Mercure.

Location was ideal for our purposes, appreciated the discount for Car Parkingwasn't overly impressed with the breakfast facility ,room wasn't particularly suitable and at e16.50 eachviewed it as a bit pricey. Staff were very pleasant and attentive

A good position in the town within any easy ewalk of the bus and train station and then into the old town and to the lakeside. The rooms, whilst not having any particular external view are well presented and well lit. Breakfast is available with a reasonable choice but in a fairly small room which can get rather congested but Chloe and colleague keep bury topping up supplies and clearing spaces with friendly smiles. If you want to venture out for breakfast there are plenty of patisseries to choose from.

The overall quality of the hotel was overwhelming for a 4* hotel, even for french standards. The room was clean but it was not very cozy nor modern. Bathroom is separated from bathtube and the air conditioning did not work at all. The later was really bad taking into account that we were in the middle of the heat wave. The staff of the hotel were very friendly and helpful giving me a hand when I needed to send a package to the hotel to pick it up when during my check-in.