Mercure Annecy Centre Hotel

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Mercure Annecy Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 752 reviews

ALLSAFE approved hotel

Mercure Annecy Centre Hotel
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Description

Hotel extras

  • Ideal location in the heart of the town

  • 24/7 room service offer available

  • A team that knows the area inside out and will help you with the best plan

  • Buffet breakfast with local produce.

  • Certified ALLSAFE

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

You'll be at home with us. All our bedrooms are designed with a cozy ambience for peaceful relaxation during your stay in Annecy. They also come with a mini bar and high-speed WIFI.

Hotel location

Mercure Annecy Centre Hotel

26 Rue Vaugelas
74000 ANNECY
France

  • By plane

    ANNECY MEYTHE At 8km / 5 miles

  • By plane

    GENEVA COINTRIN At 43km / 26.88 miles

  • By plane

    LYON ST EXUPERY At 133km / 83.13 miles

  • By car

    Annecy Nord At 6km / 3.75 miles

  • By car

    Annecy Sud At 5km / 3.13 miles

  • By train

    ANNECY At 0.3km / 0.19 miles

GPS:45.90138, 6.123944

Hotel services

Check-in from - Check out up to

In summary
On site
  • Air conditioning
  • Wi-Fi
  • Breakfast
Near the property
  • Car park

Breakfast

Start the day with a delicious buffet breakfast available starting at 6:30 am. Or order the continental breakfast in your room. If you're in a hurry, try the Express menu.

Our guest reviews for
Mercure Annecy Centre Hotel

100% genuine reviews from our guests

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ALL Rating  4.1/5  752 reviews

TripAdvisor Rating  4.0/5  796 reviews

Not customer friendly hotel

Customer review rating 1.5/5

Ivaylo Families - Confirmed reviews ALL

We are dissatisfied from our stay in Hôtel Mercure Annecy Centre because of the politics the manager is leading in this hotel. We have three kids (12, 10, 6 years) .The manager forced us to book 3 rooms because not more than 2 people can sleep in one room "officially". The stuff of the hotel understood very well that the third room will stay empty, because we can not leave a kid to sleep alone, but nothing changed. They charged total price of double room extra for a 6 year old girl, who slept in the bedroom of her parents. Taking advantage of such situation is awful. These people deserve the lowest place in social hierarchy!

Dear LAURA R., Thank you for taking the time to tell us about your experience at the Mercure Annecy Center Hotel. I'm sorry that your experience did not meet your expectations. However, I would like to make a few clarifications. You booked for 3 adults and 1 child (2 rooms) but arrived at 5 people in total, our rooms cannot accommodate more than 2 people per room for comfort and savety reasons, we had no other solution than to sell you a 3rd room. In order to please you and not to penalize you more, we have given you a 50% discount on this 3rd room, we were not obliged to do so. Doing only one's job and respecting the comfort and safety of customers is our role, it places us on the contrary at the top of the social hierarchy. We remain at your disposal if you wish to exchange more.

Poor quality hotel for 4 stars

Customer review rating 0.5/5

Laura Business - Confirmed reviews ALL

I got a parking fine because in reception they told me that outside there was no need to pay to park (either they do not know the info or do not understand English, both of them lack a 4 stars hotel). The room was tiny and red, which is not good for sleeping. They charged me the breakfast for 3 days when I did not have breakfast in the hotel

Dear LAURA G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annecy Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annabel Front Desk

Well located

Customer review rating 3.5/5

Neil R. Couples - Confirmed reviews ALL

It is a fine place to stay for a short break. Not lavish in any way but reasonably practical

Mercure Annecy

TripAdvisor rating 4.0/5

nervy2017 TripAdvisor review

Good hotel for a short stay located in the centre of Annecy. A bit pricey for the service offered. Fairly bascic living although the beds and bathrooms are fine. The welcome drink as a platinum member is only offered to the card holder and the other room occupant gets nothing. Only hotel in the chin that has ever done that

Poor Service

Customer review rating 2.0/5

Russell C. Business - Confirmed reviews ALL

On check in we were asked whether we would like our breakfasts delivered to our rooms and what time. Theses arrangements were made but the next day neither breakfast arrived. The receptionist said she had no way of refunding my money I had paid for breakfast but assured me that if I left my contact details someone would be in touch. On this occasion breakfast was important to me as it was early on a Sunday morning with no options to eat elsewhere and I had a long day at work ahead of me. Despite leaving my details with the hotel I am disappointed that no one has had the decency to contact me to discuss or even apologise.

Nice in nice town

TripAdvisor rating 4.0/5

Thierry_BeLux TripAdvisor review

First time in Annecy for unfortunate reasons. Pity to spend only a few hours, too little to enjoy the town but hotel was centrally located with convenient parking nearby. Very clean with not too big but comfortable and clean rooms. Nice shower

FERME

Customer review rating 0.5/5

T. Business - Confirmed reviews ALL

FERME

5 min walk from the railway station

Customer review rating 5.0/5

Constantin Solo - Confirmed reviews ALL

Everything was perfect

disappointing

Customer review rating 3.0/5

Moly Couples - Confirmed reviews ALL

The hotel is quite well situated close to the old town. It's difficult to see how it gets a 4 star rating as it lacks facilities and doesn't have a proper restaurant for breakfast. The staff were friendly and helpful though I felt the building itself and its maintenance lets it down.

Dear KIM M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annecy Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annabel La Réception

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Small rooms, but good location. Recommend booking the "Privilege" Rooms for more space. Parking at La Poste parking garage is not far, but it wasn't signposted the way my GPS brought me, so I drove around several times. Otherwise, it was a good stay.

Dear TINA L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabel La Réception

Well located

Customer review rating 5.0/5

James Business - Confirmed reviews ALL

Overnight stay in transit - great location and very comfortable

Dear JAMES B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabel La Réception

Transit stay

TripAdvisor rating 5.0/5

jdbaerotech Business - TripAdvisor review

Well positioned hotel for getting round town. Only problem I had was the sloping roof in the room but that was a minor issue for my height. I’ve stayed here twice now and would have no Heston staying again

Great Team, very welcoming

Customer review rating 5.0/5

Ant Couples - Confirmed reviews ALL

We've been very touched by the teams attention and details, thank you so much for all your care!

Dear ANTOINE H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabel Front Desk

Excellent location and service

Customer review rating 4.5/5

Toni Solo - Confirmed reviews ALL

Good location, 10 min walking to old town, easy parking one block away. Excellent local staff very knowledgeable and glad to offer advice and help

Dear ANTONIO S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabel La Réception

Great location and wonderful staff

Customer review rating 5.0/5

Jim S. Couples - Confirmed reviews ALL

When we were considering a visit to Annecy we looked at a number of hotels, The Mercure stood out for its location and price. The location was great, two wonderful restaurants only a block away. The breakfast was very good too with fresh croissants and eggs with sausage. The ONLY shortcoming we had was that the room was quite warm and the air conditioner was very weak.

Dear JAMES S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabel Front Desk

excellent value, wonderful service

Customer review rating 5.0/5

Patryk Friends - Confirmed reviews ALL

We ae regular clients of this hotel. It is a great Mercure with excellent customer service. We have zero complaints. The All Accor Diamond member privileges observed. Rooms as described and pictured on the website. All staff very nice and helpful! Always the best place to stay at for a nice and fun weekend in Annecy!

Dear PATRYK G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bests regards, Annabel Front Desk

Just ok

Customer review rating 3.5/5

Martin Couples - Confirmed reviews ALL

The price is quite high for what you get (high season ..) . The room was quite dated, the cushions are too soft . Other than that the location is very convenient (close to city center & to the train station). Staff was very friendly .

Dear MARTIN L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annecy Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annabel Front Desk

Good but some dissapointments

TripAdvisor rating 3.0/5

Peter C Couples - TripAdvisor review

Internet reservation error resulted in several discussions in hotel on final price,even though I called customer services and hotel immediately when it happened.extremely hard matress in a privilidge room.Not possible to use shaver or hair dryer in bathroom as cannot plug in.Mirror in bedroom has no lighting above. Good location,good breakfast and good staff.

Dear Guest, Thank you for your comments following your stay at Hôtel Mercure Annecy Center. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff, who work day after day to provide you with impeccable service. Looking forward to welcoming you again, please believe, in the expression of our best feelings. Regards, Dominique delarue Manager

Good location, friendly people, excellent location, clean, efficient with a reasonable price

TripAdvisor rating 4.0/5

John H Solo travel - TripAdvisor review

This hotel is a mere 5 minute walk, if that, from the train station. It is clean and efficient, a close walk to the heart of town and the tourist areas, yet in a tranquil area. The bathroom is good and clean. The beds should probably be replaced soon. The people are friendly and efficient. I would stay here again were I to come back.

Aging hotel with small room

TripAdvisor rating 3.0/5

Voyage07022406990 Couples - TripAdvisor review

Our room was old fashioned and looked like it had not been refurbished for many years. The toilet was separate from the bathroom and so small it was almost I possible to sit down. However the breakfast room had been refurbished and was a pleasant environment. The staff were helpful.

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