Mercure Annecy Centre Hotel 4 stars

Everything was super. I was kind of hoping for an upgrade as a Gold Accord account holder and a repeat guest but I understand the hotel must have been full and they could not accommodate an upgrade. Everything else was super.

Great staff

I stayed for 2 nights while attending several meetings in Annecy. The 24-hour reception was a plus as I was very late on the day of arrival. The staff is extremely friendly and supportive. There are many places in close proximity to dine or have a drink. The lake is within walking distance.

Very good

clean, comfortable, relax

Our standard room at the back of the hotel was bright, quiet and very clean. The air conditioning worked well and was quiet, the large windows opened for fresh air. The location was excellent, less than a five minute walk to the train/bus station/old town. Staff were friendly. Breakfast room is very small but we had no problem getting a seat each morning and the staff were fast to clear tables and replenish food. Standard breakfast, but the same choices daily. Our bathroom had a tub/shower combination, but I found the tub very deep and very slippery to step in and out of.

Very poor experience. Very poor performance of A/C at noon time when mostly needed. Very poor wifi performance . Nespresso capsules and cream only first day supply

Really enjoyed staying in the hotel (good location and excellent services and staff)

Small hotel, not many amenities but clean and tidy, and nice staff. Its in a good location with restaurants nearby and a short walk to the lake.

Very clean rooms. Staff very helpful. Breakfast small choice but more than enough

I've been there only one night, room was clean and evertythins was in order and let me say these should be minimum requirements. Sleeping in the night have been pretty more difficult because the air was really dusty, I tryed to ventilate the room by opening the window with no success and in the end I discovered the problem was with the aircon. I switched it off and the air became breathable. Of course I had to keep the window opened to going on cleaning the air, and also for the temperature, till the morning when I had had to close them for the noise in the street. Breakfast was good even if a bit overprced in my opinion

extremely relaxed atmosphere and the staff were wonderful which added to an enjoyable stress free holiday.

Agreable!

Reception staff were very helpful and friendly. We felt that overall the hotel was not at the usual level of a Mercure. Location excellent.

The hotel is in a good location next to the postal parking which is great. The room had a balcony and was well equipped. However the cleaning should be better. I also had a weird situation where they added breakfast to my room without requesting, I went to the desk and they said "it's normal, we ask the guest if they had it have remove it from the invoice if they didnt" however the strange thing is since I had the fast checkout active normally you just leave without going to the desk, so how can they really check it? Either way, overall we had a good stay.