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Mercure Annecy Centre Hotel 4 stars

Customer review rating 4.2/5 2,252 reviews

ALLSAFE approved hotel

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Mercure Annecy Centre Hotel
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+ 7 Services

Hotel extras

  • Ideal location in the heart of the town

  • 24/7 room service offer available

  • A team that knows the area inside out and will help you with the best plan

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
Catering
  • Breakfast Paying
Leisure and activities
  • Other sports activities

Hotel location

Mercure Annecy Centre Hotel

26 Rue Vaugelas
74000 annecy
france

Tel: +33450455980

Check-in from 15h00

Check out up to 12h00

  • By plane

    ANNECY MEYTHE At 8km / 5 miles

  • By plane

    GENEVA COINTRIN At 43km / 26.88 miles

  • By plane

    LYON ST EXUPERY At 133km / 83.13 miles

  • By car

    Annecy Nord At 6km / 3.75 miles

  • By car

    Annecy Sud At 5km / 3.13 miles

  • By train

    ANNECY At 0.3km / 0.19 miles

GPS :45.90138, 6.123944

Our guest reviews for
Mercure Annecy Centre Hotel

100% genuine reviews from our guests

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ALL Rating 4.2/5

2,252 reviews

tripadvisor

TripAdvisor Rating 4.0/5

756 reviews

Clean and comfortable, well noise insulated

Customer review rating 5.0/5

Francisco Couples - 06/07/2021 Confirmed reviews ALL

Very good stay at the center. Very close to everything and the plus was the fact that the rooms are very well noise isolated. We slept very well. The deal with the Poste parking was also very nice

Nice location in Annecy

Customer review rating 4.5/5

Greg Business - 27/05/2021 Confirmed reviews ALL

The staff was outstanding and very friendly. The location was great and the bfast was good. The rooms are clean but would need renovation to meet the 4* standards.

Always good

Customer review rating 4.5/5

Patryk Families - 14/09/2020 Confirmed reviews ALL

Nice privilege room, new shower fixture makes showering a pleasure. Excellent sleep quality. Privilege standards slipping as the fridge is empty and no soft drinks are provided anymore. Also, very few Nuxe toiletries provided - only shower gel and body lotion. No shampoo and conditioner. Still good and sleep quality wonderful. Breakfast people wonderful.

Dear PATRYK G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominique Delarue Manager

Nice staff, worthy of a better hotel

Customer review rating 3.5/5

Valentin Couples - 27/08/2020 Confirmed reviews ALL

Kind personnel; upon my request, upgraded us to a somewhat bigger room. Sadly too small, and hotel is in great need of refurbishment. Worst Mercure hotel I ever stayed in. Two Star rather than four

Dear VALENTIN C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annecy Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominique Delarue Manager

Friendly staff! Easy parking!

Customer review rating 5.0/5

Jack Couples - 07/08/2020 Confirmed reviews ALL

Considering Covid, the hotel was very attentive to keep a healthy environment

Dear JACK R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominique Delarue Manager

good location

Customer review rating 2.5/5

Peter Couples - 05/08/2020 Confirmed reviews ALL

Room was poor for a priviledge room

Dear PETER C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annecy Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We hope to welcome you back for another trip very soon Sincerely, Annick BOYER

perfect location to explore Annecy

Customer review rating 4.0/5

Maicon Families - 21/07/2020 Confirmed reviews ALL

very well located, friendly staff, good breakfast, parking is not at the hotel but in a location nearby which is Ok.

Dear MAICON R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Central Location

Customer review rating 5.0/5

George B. Couples - 18/03/2020 Confirmed reviews ALL

I was booked in for one night en-route to ski resort. On the Saturday night the resort was closed due to the Coronavirus. Our stay was very quickly extended for another night until I could organise a flight back home. The staff were extremely competent and helpful especially Amandine on reception.

Dear GEORGE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. We hope you got back home well. Thank you again for the shortbreads, we didn't know this speciality and we loved it ! We hope your next visit will be as pleasant as the previous one but not in the same situation of course. Take care of you ! Best Regards, P/O Amandine M

Good stay

Customer review rating 4.5/5

Ouissem H. Solo - 05/03/2020 Confirmed reviews ALL

Excellent

Dear OUISSEM H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, P/O Amandine

Wonderful

Customer review rating 5.0/5

Cmac Business - 21/02/2020 Confirmed reviews ALL

Receptionists were incredibly helpful. The location of the hotel was excellent. The room was roomy and very comfortable. I look forward to returning.

Dear CHRISTINE M., We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Take care of you. Sincerely, P/O Amandine M

Good but some dissapointments

TripAdvisor rating 3.0/5

Peter C Couples - 05/01/2020 TripAdvisor review

Internet reservation error resulted in several discussions in hotel on final price,even though I called customer services and hotel immediately when it happened.extremely hard matress in a privilidge room.Not possible to use shaver or hair dryer in bathroom as cannot plug in.Mirror in bedroom has no lighting above. Good location,good breakfast and good staff.

Dear Guest, Thank you for your comments following your stay at Hôtel Mercure Annecy Center. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff, who work day after day to provide you with impeccable service. Looking forward to welcoming you again, please believe, in the expression of our best feelings. Regards, Dominique delarue Manager

Good location, friendly people, excellent location, clean, efficient with a reasonable price

TripAdvisor rating 4.0/5

John H Solo travel - 21/05/2019 TripAdvisor review

This hotel is a mere 5 minute walk, if that, from the train station. It is clean and efficient, a close walk to the heart of town and the tourist areas, yet in a tranquil area. The bathroom is good and clean. The beds should probably be replaced soon. The people are friendly and efficient. I would stay here again were I to come back.

Aging hotel with small room

TripAdvisor rating 3.0/5

Voyage07022406990 Couples - 09/05/2019 TripAdvisor review

Our room was old fashioned and looked like it had not been refurbished for many years. The toilet was separate from the bathroom and so small it was almost I possible to sit down. However the breakfast room had been refurbished and was a pleasant environment. The staff were helpful.

Small, basic and dated

TripAdvisor rating 2.0/5

Mitza B Couples - 08/05/2019 TripAdvisor review

Hotel is in a great location and is clean but that's about it. Room was very small with an old office-like suspended ceiling and glossy stucco walls. The mattress was very old and lumpy and the air conditioning didn't do anything. The hotel only has a few rooms and no space in the lobby and no bar. It was apparently under refurbishment but we have not seen any work being done while we were there. Expensive for what it is and well below the standard I've come to expect of Mercure.

Long Awaited Return Visit

TripAdvisor rating 4.0/5

Alan C Couples - 20/09/2018 TripAdvisor review

Location was ideal for our purposes, appreciated the discount for Car Parkingwasn't overly impressed with the breakfast facility ,room wasn't particularly suitable and at e16.50 eachviewed it as a bit pricey. Staff were very pleasant and attentive

Well located

TripAdvisor rating 4.0/5

DavidTeesValley Couples - 29/08/2018 TripAdvisor review

A good position in the town within any easy ewalk of the bus and train station and then into the old town and to the lakeside. The rooms, whilst not having any particular external view are well presented and well lit. Breakfast is available with a reasonable choice but in a fairly small room which can get rather congested but Chloe and colleague keep bury topping up supplies and clearing spaces with friendly smiles. If you want to venture out for breakfast there are plenty of patisseries to choose from.

Very friendly staff

TripAdvisor rating 3.0/5

784badm Family - 06/08/2018 TripAdvisor review

The overall quality of the hotel was overwhelming for a 4* hotel, even for french standards. The room was clean but it was not very cozy nor modern. Bathroom is separated from bathtube and the air conditioning did not work at all. The later was really bad taking into account that we were in the middle of the heat wave. The staff of the hotel were very friendly and helpful giving me a hand when I needed to send a package to the hotel to pick it up when during my check-in.

Not quite up to standard

TripAdvisor rating 3.0/5

PurpleMel Couples - 04/08/2018 TripAdvisor review

This hotel was in a great location, staff were friendly, room was comfortable and breakfast was adequate. But overall, we were not impressed and felt this let down the brand. Wifi was woeful, towels were like thin rags and toiletries were mostly non existent other than a soap bar. it was also unclear what a Silver ACCOR Status gave us other than bottle of complimentary water (with two people staying in the room.) Overall, this was a let down.

Dear guest, Many thanks for taking the time to review your stay with us. Our hotel is indeed located in a very central area of Annecy, which is perfect for people eager to discover the city by foot. Regarding your Silver status we welcome you with one free drink of your choice within a selection. You should have received a voucher during you check in and if not please accept our sincere apologies. We are aware that the inconveniences caused to you reduced the quality of our service however we take your review as a way to improve our services. We hope to welcome you back to have the opportunity of winning back your trust Kind regards

Good hotel in excellent location

TripAdvisor rating 4.0/5

Michael N Solo travel - 03/03/2018 TripAdvisor review

Vey good choice to stay in Annecy center. Looks recently refurbished , nice room with all the needed facilities for the price range, excellent service from the helpful staff, public parking nearby but you can stop in front of the hotel for luggage at check in and check out. The only negative is the very small breakfast room, try to avoid the rush hours to find a place to eat

Perfect Hotel

TripAdvisor rating 5.0/5

R776PImichaelr Couples - 31/05/2017 TripAdvisor review

Perfect city hotel in very good and central location. Very friendly and good service. Tiny parking spaces in public garage, but that was absolutely ok. We will stay there again when coming back to annecy.

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