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Mercure Annecy Centre Hotel 4 stars

Customer review rating 4.2/5 2,402 reviews

ALLSAFE approved hotel

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Mercure Annecy Centre Hotel
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+ 14 Services

Hotel extras

  • Ideal location in the heart of the town

  • A team that knows the area inside out and will help you with the best plan

  • Buffet breakfast with local produce.

  • Certified ALLSAFE

Hotel location

Mercure Annecy Centre Hotel

26 Rue Vaugelas
74000 annecy
france

Tel: +33450455980

Check-in from 15h00

Check out up to 12h00

  • By plane

    ANNECY MEYTHE At 8km / 5 miles

  • By plane

    GENEVA COINTRIN At 43km / 26.88 miles

  • By plane

    LYON ST EXUPERY At 133km / 83.13 miles

  • By car

    Annecy Nord At 6km / 3.75 miles

  • By car

    Annecy Sud At 5km / 3.13 miles

  • By train

    ANNECY At 0.3km / 0.19 miles

GPS :45.90138, 6.123944

Hotel services

One breakfast

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Air conditioning
  • Wi-Fi
  • Breakfast
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Buffet
Hotel Services And Equipments
  • Hotel informations
    • 39 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • 39 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • Portuguese
    • French
    • Italian
    • English
    • Spanish
    • German
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi Additional charge
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Elevator to all floor
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
Access to property
  • parking public "la Poste"
    • Near the property
    • 306 parking spaces
    • Public
    • Parking with security service
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

You'll be at home with us. All our bedrooms are designed with a cozy ambience for peaceful relaxation during your stay in Annecy. They also come with a mini bar and high-speed WIFI.

Our guest reviews for
Mercure Annecy Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,402 reviews

TripAdvisor Rating 4.0/5

777 reviews

Excellent location and service

Customer review rating 4.5/5

Toni Solo - 13/10/2021 Confirmed reviews ALL

Good location, 10 min walking to old town, easy parking one block away. Excellent local staff very knowledgeable and glad to offer advice and help

Dear ANTONIO S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabel La Réception

Great location and wonderful staff

Customer review rating 5.0/5

Jim S. Couples - 30/09/2021 Confirmed reviews ALL

When we were considering a visit to Annecy we looked at a number of hotels, The Mercure stood out for its location and price. The location was great, two wonderful restaurants only a block away. The breakfast was very good too with fresh croissants and eggs with sausage. The ONLY shortcoming we had was that the room was quite warm and the air conditioner was very weak.

Dear JAMES S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabel Front Desk

excellent value, wonderful service

Customer review rating 5.0/5

Patryk Friends - 27/09/2021 Confirmed reviews ALL

We ae regular clients of this hotel. It is a great Mercure with excellent customer service. We have zero complaints. The All Accor Diamond member privileges observed. Rooms as described and pictured on the website. All staff very nice and helpful! Always the best place to stay at for a nice and fun weekend in Annecy!

Dear PATRYK G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bests regards, Annabel Front Desk

Just ok

Customer review rating 3.5/5

Martin Couples - 29/07/2021 Confirmed reviews ALL

The price is quite high for what you get (high season ..) . The room was quite dated, the cushions are too soft . Other than that the location is very convenient (close to city center & to the train station). Staff was very friendly .

Dear MARTIN L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annecy Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annabel Front Desk

Clean and comfortable, well noise insulated

Customer review rating 5.0/5

Francisco Couples - 06/07/2021 Confirmed reviews ALL

Very good stay at the center. Very close to everything and the plus was the fact that the rooms are very well noise isolated. We slept very well. The deal with the Poste parking was also very nice

Dear FRANCISCO D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabel La Réception

Nice location in Annecy

Customer review rating 4.5/5

Greg Business - 27/05/2021 Confirmed reviews ALL

The staff was outstanding and very friendly. The location was great and the bfast was good. The rooms are clean but would need renovation to meet the 4* standards.

Always good

Customer review rating 4.5/5

Patryk Families - 14/09/2020 Confirmed reviews ALL

Nice privilege room, new shower fixture makes showering a pleasure. Excellent sleep quality. Privilege standards slipping as the fridge is empty and no soft drinks are provided anymore. Also, very few Nuxe toiletries provided - only shower gel and body lotion. No shampoo and conditioner. Still good and sleep quality wonderful. Breakfast people wonderful.

Dear PATRYK G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominique Delarue Manager

Nice staff, worthy of a better hotel

Customer review rating 3.5/5

Valentin Couples - 27/08/2020 Confirmed reviews ALL

Kind personnel; upon my request, upgraded us to a somewhat bigger room. Sadly too small, and hotel is in great need of refurbishment. Worst Mercure hotel I ever stayed in. Two Star rather than four

Dear VALENTIN C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annecy Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominique Delarue Manager

Friendly staff! Easy parking!

Customer review rating 5.0/5

Jack Couples - 07/08/2020 Confirmed reviews ALL

Considering Covid, the hotel was very attentive to keep a healthy environment

Dear JACK R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominique Delarue Manager

good location

Customer review rating 2.5/5

Peter Couples - 05/08/2020 Confirmed reviews ALL

Room was poor for a priviledge room

Dear PETER C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annecy Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We hope to welcome you back for another trip very soon Sincerely, Annick BOYER

perfect location to explore Annecy

Customer review rating 4.0/5

Maicon Families - 21/07/2020 Confirmed reviews ALL

very well located, friendly staff, good breakfast, parking is not at the hotel but in a location nearby which is Ok.

Dear MAICON R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Central Location

Customer review rating 5.0/5

George B. Couples - 18/03/2020 Confirmed reviews ALL

I was booked in for one night en-route to ski resort. On the Saturday night the resort was closed due to the Coronavirus. Our stay was very quickly extended for another night until I could organise a flight back home. The staff were extremely competent and helpful especially Amandine on reception.

Dear GEORGE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. We hope you got back home well. Thank you again for the shortbreads, we didn't know this speciality and we loved it ! We hope your next visit will be as pleasant as the previous one but not in the same situation of course. Take care of you ! Best Regards, P/O Amandine M

Good but some dissapointments

TripAdvisor rating 3.0/5

Peter C Couples - 05/01/2020 TripAdvisor review

Internet reservation error resulted in several discussions in hotel on final price,even though I called customer services and hotel immediately when it happened.extremely hard matress in a privilidge room.Not possible to use shaver or hair dryer in bathroom as cannot plug in.Mirror in bedroom has no lighting above. Good location,good breakfast and good staff.

Dear Guest, Thank you for your comments following your stay at Hôtel Mercure Annecy Center. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff, who work day after day to provide you with impeccable service. Looking forward to welcoming you again, please believe, in the expression of our best feelings. Regards, Dominique delarue Manager

Good location, friendly people, excellent location, clean, efficient with a reasonable price

TripAdvisor rating 4.0/5

John H Solo travel - 21/05/2019 TripAdvisor review

This hotel is a mere 5 minute walk, if that, from the train station. It is clean and efficient, a close walk to the heart of town and the tourist areas, yet in a tranquil area. The bathroom is good and clean. The beds should probably be replaced soon. The people are friendly and efficient. I would stay here again were I to come back.

Aging hotel with small room

TripAdvisor rating 3.0/5

Voyage07022406990 Couples - 09/05/2019 TripAdvisor review

Our room was old fashioned and looked like it had not been refurbished for many years. The toilet was separate from the bathroom and so small it was almost I possible to sit down. However the breakfast room had been refurbished and was a pleasant environment. The staff were helpful.

Small, basic and dated

TripAdvisor rating 2.0/5

Mitza B Couples - 08/05/2019 TripAdvisor review

Hotel is in a great location and is clean but that's about it. Room was very small with an old office-like suspended ceiling and glossy stucco walls. The mattress was very old and lumpy and the air conditioning didn't do anything. The hotel only has a few rooms and no space in the lobby and no bar. It was apparently under refurbishment but we have not seen any work being done while we were there. Expensive for what it is and well below the standard I've come to expect of Mercure.

Long Awaited Return Visit

TripAdvisor rating 4.0/5

Alan C Couples - 20/09/2018 TripAdvisor review

Location was ideal for our purposes, appreciated the discount for Car Parkingwasn't overly impressed with the breakfast facility ,room wasn't particularly suitable and at e16.50 eachviewed it as a bit pricey. Staff were very pleasant and attentive

Well located

TripAdvisor rating 4.0/5

DavidTeesValley Couples - 29/08/2018 TripAdvisor review

A good position in the town within any easy ewalk of the bus and train station and then into the old town and to the lakeside. The rooms, whilst not having any particular external view are well presented and well lit. Breakfast is available with a reasonable choice but in a fairly small room which can get rather congested but Chloe and colleague keep bury topping up supplies and clearing spaces with friendly smiles. If you want to venture out for breakfast there are plenty of patisseries to choose from.

Very friendly staff

TripAdvisor rating 3.0/5

784badm Family - 06/08/2018 TripAdvisor review

The overall quality of the hotel was overwhelming for a 4* hotel, even for french standards. The room was clean but it was not very cozy nor modern. Bathroom is separated from bathtube and the air conditioning did not work at all. The later was really bad taking into account that we were in the middle of the heat wave. The staff of the hotel were very friendly and helpful giving me a hand when I needed to send a package to the hotel to pick it up when during my check-in.

Not quite up to standard

TripAdvisor rating 3.0/5

PurpleMel Couples - 04/08/2018 TripAdvisor review

This hotel was in a great location, staff were friendly, room was comfortable and breakfast was adequate. But overall, we were not impressed and felt this let down the brand. Wifi was woeful, towels were like thin rags and toiletries were mostly non existent other than a soap bar. it was also unclear what a Silver ACCOR Status gave us other than bottle of complimentary water (with two people staying in the room.) Overall, this was a let down.

Dear guest, Many thanks for taking the time to review your stay with us. Our hotel is indeed located in a very central area of Annecy, which is perfect for people eager to discover the city by foot. Regarding your Silver status we welcome you with one free drink of your choice within a selection. You should have received a voucher during you check in and if not please accept our sincere apologies. We are aware that the inconveniences caused to you reduced the quality of our service however we take your review as a way to improve our services. We hope to welcome you back to have the opportunity of winning back your trust Kind regards

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