Mercure Annecy Centre Hotel 4 stars

Customer review rating 4.2/5 2,029 reviews

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Mercure Annecy Centre Hotel
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Hotel extras

  • Ideal location in the heart of the town

  • A 2-minute walk from the SNCF train station and 5 minutes from the lake

  • Numerous restaurants nearby

  • A welcoming and friendly team

  • Ideal location in the heart of the town

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • BreakfastPaying
Leisure and activities
  • Other sports activities
Business services
  • Copy/print service availablePaying
Information message

Hotel location

Mercure Annecy Centre Hotel

26 Rue Vaugelas
74000
annecy
france

Tel: +33450455980

Fax: (+33)4/50452199

Check-in from 15h00

Check out up to 12h00

  • By plane

    ANNECY MEYTHE At 8km / 5 miles

  • By plane

    GENEVA COINTRIN At 43km / 26.88 miles

  • By plane

    LYON ST EXUPERY At 133km / 83.13 miles

  • By car

    Annecy Nord At 6km / 3.75 miles

  • By car

    Annecy Sud At 5km / 3.13 miles

  • By train

    ANNECY At 0.3km / 0.19 miles

GPS :45.90138, 6.123944

Our accommodation(s)

Relax in our comfortable, air-conditioned rooms and enjoy the peaceful surroundings.

Classic Attic Room with 1 double bed

  • Max. number of persons: 1
  • Area: From 12 / 129 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Classic Room with 1 double bed or twin beds

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Privilege Room with 1 double bed or twin beds

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Multi-room offer: 2 rooms close together

  • Max. number of persons: 4
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
Rooms

Our guest reviews for
Mercure Annecy Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,029 reviews

tripadvisor

TripAdvisor Rating 4.0/5

741 reviews

Always good

Customer review rating 4.2/5

Patryk Families - 14/09/2020 Confirmed reviews ALL

Nice privilege room, new shower fixture makes showering a pleasure. Excellent sleep quality. Privilege standards slipping as the fridge is empty and no soft drinks are provided anymore. Also, very few Nuxe toiletries provided - only shower gel and body lotion. No shampoo and conditioner. Still good and sleep quality wonderful. Breakfast people wonderful.

Dear PATRYK G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominique Delarue Manager

Nice staff, worthy of a better hotel

Customer review rating 4.2/5

Valentin Couples - 27/08/2020 Confirmed reviews ALL

Kind personnel; upon my request, upgraded us to a somewhat bigger room. Sadly too small, and hotel is in great need of refurbishment. Worst Mercure hotel I ever stayed in. Two Star rather than four

Dear VALENTIN C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annecy Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominique Delarue Manager

Friendly staff! Easy parking!

Customer review rating 4.2/5

Jack Couples - 07/08/2020 Confirmed reviews ALL

Considering Covid, the hotel was very attentive to keep a healthy environment

Dear JACK R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominique Delarue Manager

good location

Customer review rating 4.2/5

Peter Couples - 05/08/2020 Confirmed reviews ALL

Room was poor for a priviledge room

Dear PETER C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annecy Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We hope to welcome you back for another trip very soon Sincerely, Annick BOYER

perfect location to explore Annecy

Customer review rating 4.2/5

Maicon Families - 21/07/2020 Confirmed reviews ALL

very well located, friendly staff, good breakfast, parking is not at the hotel but in a location nearby which is Ok.

Dear MAICON R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Central Location

Customer review rating 4.2/5

George B. Couples - 18/03/2020 Confirmed reviews ALL

I was booked in for one night en-route to ski resort. On the Saturday night the resort was closed due to the Coronavirus. Our stay was very quickly extended for another night until I could organise a flight back home. The staff were extremely competent and helpful especially Amandine on reception.

Dear GEORGE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. We hope you got back home well. Thank you again for the shortbreads, we didn't know this speciality and we loved it ! We hope your next visit will be as pleasant as the previous one but not in the same situation of course. Take care of you ! Best Regards, P/O Amandine M

Good stay

Customer review rating 4.2/5

Ouissem H. Solo - 05/03/2020 Confirmed reviews ALL

Excellent

Dear OUISSEM H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annecy Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, P/O Amandine

Wonderful

Customer review rating 4.2/5

Cmac Business - 21/02/2020 Confirmed reviews ALL

Receptionists were incredibly helpful. The location of the hotel was excellent. The room was roomy and very comfortable. I look forward to returning.

Dear CHRISTINE M., We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Take care of you. Sincerely, P/O Amandine M

Very friendly staff

Customer review rating 4.2/5

Gino D. W. Couples - 10/02/2020 Confirmed reviews ALL

Great location, very well maintained infrastructure and a big smile on the face of each (very helpful) staff member. What more do you need ?

Good but some dissapointments

TripAdvisor rating 4.0/5

Peter C Couples - 05/01/2020 TripAdvisor review

Internet reservation error resulted in several discussions in hotel on final price,even though I called customer services and hotel immediately when it happened.extremely hard matress in a privilidge room.Not possible to use shaver or hair dryer in bathroom as cannot plug in.Mirror in bedroom has no lighting above. Good location,good breakfast and good staff.

Dear Guest, Thank you for your comments following your stay at Hôtel Mercure Annecy Center. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff, who work day after day to provide you with impeccable service. Looking forward to welcoming you again, please believe, in the expression of our best feelings. Regards, Dominique delarue Manager

Very nice Staff willing to go the extra mile to be helpful.

Customer review rating 4.2/5

Bob &. B. V. N. Couples - 04/01/2020 Confirmed reviews ALL

While the staff was wonderful, unfortunately I can not say the same for the facilities. While to room was fine the Breakfast Room was very small and not big enough for the number of quests trying to use it in the morning. To be fair, this is an old building with limited available space and everyone was doing the best they could with what they had to work with.

Great Time

Customer review rating 4.2/5

Anonymous Families - 07/12/2019 Confirmed reviews ALL

I have spent a beautiful time and great experience.

Great service, good value

Customer review rating 4.2/5

Patryk Couples - 02/12/2019 Confirmed reviews ALL

Everything was super. I was kind of hoping for an upgrade as a Gold Accord account holder and a repeat guest but I understand the hotel must have been full and they could not accommodate an upgrade. Everything else was super.

Customer review rating 4.2/5

Mrs G. Couples - 07/11/2019 Confirmed reviews ALL

Great staff

Convenient Stay on a Business Trip

Customer review rating 4.2/5

Harald Business - 18/10/2019 Confirmed reviews ALL

I stayed for 2 nights while attending several meetings in Annecy. The 24-hour reception was a plus as I was very late on the day of arrival. The staff is extremely friendly and supportive. There are many places in close proximity to dine or have a drink. The lake is within walking distance.

Customer review rating 4.2/5

Eng. Z. Families - 14/10/2019 Confirmed reviews ALL

Very good

pleasure

Customer review rating 4.2/5

Lionel P. Business - 10/10/2019 Confirmed reviews ALL

clean, comfortable, relax

Great choice for Annecy.

Customer review rating 4.2/5

L. C. Couples - 01/10/2019 Confirmed reviews ALL

Our standard room at the back of the hotel was bright, quiet and very clean. The air conditioning worked well and was quiet, the large windows opened for fresh air. The location was excellent, less than a five minute walk to the train/bus station/old town. Staff were friendly. Breakfast room is very small but we had no problem getting a seat each morning and the staff were fast to clear tables and replenish food. Standard breakfast, but the same choices daily. Our bathroom had a tub/shower combination, but I found the tub very deep and very slippery to step in and out of.

Will not come back again

Customer review rating 4.2/5

Khaled A. Couples - 30/09/2019 Confirmed reviews ALL

Very poor experience. Very poor performance of A/C at noon time when mostly needed. Very poor wifi performance . Nespresso capsules and cream only first day supply

Excellent Hotel

Customer review rating 4.2/5

Houssem Solo - 28/09/2019 Confirmed reviews ALL

Really enjoyed staying in the hotel (good location and excellent services and staff)

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