Novotel Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.0/5 4,246 reviews

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Cnr of Surfers Paradise Blvd, and Hanlan Street, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

Our accommodation(s)

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Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

GPS:-28.0029127, 153.4286896999

Telephone
Fax +61 7 5592 0026

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BLVD Café & Bar

Non contractual photo

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,246 reviews

Customer review rating 2.5/5

Melinda M. Couples - Confirmed reviews ALL

I booked and paid for a spa room which, I was informed on arrival, was double booked and therefore not available, which was very disappointing.

Thank you for your feedback, and I’m very sorry for the disappointment caused on your arrival. Unfortunately, there was an unexpected maintenance issue in the spa room, which meant it was unable to be occupied during your stay. I sincerely apologise for the inconvenience this caused. As a small gesture of our apologies, we were pleased to offer you complimentary breakfast, and I hope this provided some added comfort during your time with us. Please let me know the next time you are planning to stay with us, as I would love the opportunity to ensure your experience is seamless and truly enjoyable. Warm regards, L Barnett Guest Experience & Loyalty Manager

Customer review rating 5.0/5

Jo D. Families - Confirmed reviews ALL

clean room

Hi Jo, Thank you so much for your kind words! We're thrilled to hear that you enjoyed our facilities and found your room clean. We hope to welcome you back for another great stay soon! Best regards L Barnett Guest Experience & Loyalty Manager

Customer review rating 3.5/5

Gulam K. Business - Confirmed reviews ALL

There is no longer the exuberant experience in the lobby of welcome but just indifference. There was only milk in the fridge and no minibar items. Requested face and hand towels and two bath towels was delivered instead.

Thank you for your feedback. Our minibars are available in selected room types only, such as our Executive Rooms. We apologise for any inconvenience or confusion regarding this. We also regret the issues you experienced with service and the towel request not being fulfilled as expected. Your comments have been shared with our team to help improve consistency and attention to detail. Thank you again for your feedback. Best regards, L Barnett, Guest Experience Manager

Customer review rating 3.5/5

Yin R. Families - Confirmed reviews ALL

Nice short comfortable stay, the phone was quite dirty and few strands of hair noted in the bathtub.

Hi Yin, Thanks for your feedback! I’m glad to hear you had a comfortable stay, but I apologize for the cleanliness issues you encountered in your room. We take cleanliness seriously and will address this with our housekeeping team to ensure a better experience for our guests. Best regards L Barnett Guest Experience & Loyalty Manager

Customer review rating 2.0/5

Antoniette A. Families - Confirmed reviews ALL

Dissatisfied. Got wounded, we lost shirt and pjs, they changed the sheets but did not wash the cups nor cleaned the toilet and sink. The floor is not vacuumed as well. Full of sand from our first day of stay.

Thank you for your feedback, and I am very sorry to hear about your experience during your stay. Your comments regarding the cleanliness of your room, including the bathroom and flooring, are certainly not reflective of our usual standards. Please accept my sincere apologies for this oversight, as this is not the level of service we strive to provide. We are currently liaising with our external laundry provider regarding your missing pyjamas and shirt and will provide an update as soon as we receive further information. I was also concerned to read that you were injured during your stay, as we do not have any record of this being reported at the time. I would appreciate the opportunity to understand this further and ask that you please contact the hotel directly at your convenience. Thank you for bringing this to our attention. Best regards, L Barnett, Guest Experience Manager

Other web-users rate our hotel

  • 3,210 reviews 9.1/10 Location
  • 4,376 reviews 6.5/10 Room
  • 3,103 reviews 7/10 Service
  • 122 reviews 4/10 WiFi
  • 1,637 reviews 5.4/10 Comfort
  • 1,583 reviews 4.7/10 Cleanliness
  • 1,523 reviews 4.1/10 Amenities
  • 1,153 reviews 6.9/10 Breakfast

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