Novotel Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.0/5 4,461 reviews

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Cnr of Surfers Paradise Blvd, and Hanlan Street, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

Our accommodation(s)

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Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

GPS:-28.0029127, 153.4286896999

Telephone
Fax +61 7 5592 0026

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BLVD Café & Bar

Non contractual photo

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,461 reviews

TripAdvisor Rating  3.7/5  1,433 reviews

Customer review rating 3.5/5

Andrew E. Families - Confirmed reviews ALL

Enjoyable stay. Facilities were good, staff were great, very impressed with the kids activities the hotel had organised during the stay (Christmas). Room was good - only comment to make would be the bathroom might be due for re-do.

Customer review rating 3.0/5

Justin E. Families - Confirmed reviews ALL

Overall the hotel was good. However we arrived and while getting the keys to the room I noticed they had put is in an entirely different room to what was on the booking and the online check-in in the morning. We needed 2 seperate beds and had booked a room with two separate double beds on the Accor website and when getting the keys it was for a single king bed. Hotel staff said they didn't have the room we booked and that if it is an issue they can cancel the booking. Arriving after 12 hours of driving and pre purchased holiday activity to be threatened with accept the room that is not what you booked or meets your needs or just go find some where else in peek holiday season. Eventually after alot of back and forth we were able to get two single beds.lickily for the hotel my wife couldn't join us and was instead at the hospital with her terminally ill mother so we were able to put up with the small beds. Really not good where you have a room type confirmed in multiple interactions directly with the hotel site and this is your first experience with them. I will be calling multiple times in any future Accor booking to be sure I have the room I paid for. Other than what was the worst start to a holiday I have ever experienced every thing was OK. Hard to feel anything more after the threat of no here to stay so far from home. Hotel is at the heart of Surfers Paradise. It is noisy and for light sleepers this won't be the hotel for you. It didn't bother us and we enjoyed hearing all the action from the entertainment district. Hotel was clean enough and comfortable enough for the price. Parking was better than expected. Shared carpark looks small, but goes way back. Always found something. Overall I would stay again. Will be harassing the hotel several times in multiple times to ensure in the future I get the room I booked and had confirmed. Not a threat to cancel the booking unless I take another room that doesn't meet our bedding needs. If the start of the stay wasn't so stressful then it would have probably been a top hotel. We regularly visit the Gold coast, often multiple times a year and this was the worst check-in experience ever. Which is a shame as parking and other aspects that have been the issues at other accommodation were all done well.

Customer review rating 1.0/5

Simon V. G. Solo - Confirmed reviews ALL

Was all good usual Ocean View surperior room. Had an issue with car parking. Which was very disappointing and frustrating. Cameras didn’t recognise my number plates cool o get things happen. No answer on the button number of times to speak to someone so paid amount of $30. Went to reception and explained. This is where I was disappointed they said will refund me my 25 I paid at check in so I’m only 5 out of pocket. Refund has come through. But no I’m out of pocket 30 not 5 and the other staff member who was about said the same thing and backed them up felt wasn’t a battle I was going to win and people were about so I just said okay and went as wanted to get back home.

Customer review rating 4.5/5

Melanie C. Families - Confirmed reviews ALL

We loved our stay in Surfers Paradise thanks to the hotel’s unbeatable location. Just a short stroll to the beach and the night markets, it put us right in the middle of everything. The rooms were basic but clean and comfortable, which worked perfectly since we spent most of our time out exploring. Staff were friendly, helpful, and made the stay easy.

Customer review rating 3.5/5

Angelo G. Couples - Confirmed reviews ALL

Good location but hotel staff members are not too hospitable. And we don't like your policy that we have to pay extra for dental kits and there are no slippers in the hotel!

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Other web-users rate our hotel

  • 3,295 reviews 9.2/10 Location
  • 4,458 reviews 6.5/10 Room
  • 3,185 reviews 7.3/10 Service
  • 122 reviews 4/10 WiFi
  • 1,691 reviews 5.6/10 Comfort
  • 1,607 reviews 4.7/10 Cleanliness
  • 1,542 reviews 4.3/10 Amenities
  • 1,194 reviews 7/10 Breakfast

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All our hotels in Surfers Paradise

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.