Novotel Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.0/5 4,332 reviews

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Cnr of Surfers Paradise Blvd, and Hanlan Street, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

Our accommodation(s)

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Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

GPS:-28.0029127, 153.4286896999

Telephone
Fax +61 7 5592 0026

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BLVD Café & Bar

Non contractual photo

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,332 reviews

Customer review rating 1.0/5

Nie J. Couples - Confirmed reviews ALL

2026.2.18. there is a blackout that night. When I went for check out next morning. Hotel promised a refund, because we waited so long (I believe it was midnight)for the electricity to come back. But I have not received any refund after a year.

Dear Nie J., I'm truly sorry to hear about the blackout during your stay and the delay in processing your refund. I understand how frustrating this must be, and I appreciate your patience. Please reach out to us directly so we can assist you further. Best regards L Barnett Guest Experience & Loyalty Manager

Customer review rating 4.5/5

Emma L. F. Friends - Confirmed reviews ALL

Great location, comfortable rooms. Showers need a little update, made the floor really wet each time we showered. And fridges with a freezer would be great. But overall, really nice stay.

Hi Emma L., Thanks for your feedback! I’m glad to hear you enjoyed our location and found your room comfortable. I appreciate your suggestions regarding the showers and fridges, and I’ll share them with our team as we continuously look for ways to enhance our guests' experience. Best regards L Barnett Guest Experience & Loyalty Manager

Customer review rating 3.5/5

Chloe B. Couples - Confirmed reviews ALL

Wasn’t happy about the enormous increase in price to extend for my 3rd night. My phone died as I was about to secure the room for $146. Charged my phone attempted to Book & it was 250+. 100% ruined what was a great stay.

Hi Chloe, Thanks for your feedback! I'm glad you enjoyed our location and mid-week rates. I understand how frustrating it can be when prices change unexpectedly, and I apologize for the inconvenience this caused you during your stay. Best regards L Barnett Guest Experience & Loyalty Manager

Customer review rating 3.0/5

Kellie B. Families - Confirmed reviews ALL

We only stayed for 1 night. Check in was fine, parking was fine, lift wait times were horrible, room was clean, communication with the hotel was absolutely horrendous. We left a ring behind by accident on 25.2.26, I tried to call the following day multiple times but no answer, I emailed and got a response that someone would contact me shortly and let me know, I tried to call over the next 4 days while we were still in the area so we could collect the ring if it had been found save postage but no answer. Finally on the 4th day when we were heading home someone answered and I got told they couldn’t look today but would call me, I’m still waiting for a call back and it’s 13.3.26. Terrible communication.

Hi Kellie, Thank you for taking the time to share your experience with us. I’m glad to hear that your check-in and parking went smoothly, and that you found your room clean. However, I sincerely apologize for the challenges you faced regarding communication about your ring. I understand how frustrating it can be to try to reach us and not receive timely responses. We strive to ensure that all our guests' needs are met, and it's clear we fell short in your case. I appreciate you bringing this to our attention, and I will be sure to discuss your feedback with the team to improve our communication processes. If you haven’t received a follow-up regarding the ring, please feel free to reach out to the Front Office who can assist you further. Best regards, L Barnett Guest Experience & Loyalty Manager

Customer review rating 4.5/5

Luke R. Business - Confirmed reviews ALL

Nice and clean rooms pool and spa was great thank you for having me

Hi Luke, Thanks for your lovely review! I’m thrilled to hear you enjoyed your stay and found our rooms, pool, and spa to your liking. We can’t wait to welcome you back for another relaxing experience! Best regards L Barnett Guest Experience & Loyalty Manager

Other web-users rate our hotel

  • 3,253 reviews 9.1/10 Location
  • 4,431 reviews 6.4/10 Room
  • 3,144 reviews 7.1/10 Service
  • 126 reviews 3.9/10 WiFi
  • 1,664 reviews 5.4/10 Comfort
  • 1,595 reviews 4.6/10 Cleanliness
  • 1,534 reviews 4.2/10 Amenities
  • 1,161 reviews 7/10 Breakfast

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