Novotel Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.0/5 4,305 reviews

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Cnr of Surfers Paradise Blvd, and Hanlan Street, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, and fitness center

  • Versatile meeting and events venues-wedding ceremony and reception venues available

Our accommodation(s)

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Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

GPS:-28.0029127, 153.4286896999

Telephone
Fax +61 7 5592 0026

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BLVD Café & Bar

Non contractual photo

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,305 reviews

Customer review rating 3.0/5

Dan G. Couples - Confirmed reviews ALL

Disappointing especially for a Gold member

Thank you for taking the time to share your feedback. I am sorry to hear your experience did not meet expectations, particularly as a valued Gold member. We truly appreciate your loyalty and regret that your stay left you feeling disappointed. Your comments have been shared with the team as we continue to focus on improving the guest experience. Best regards, L Barnett, Guest Experience Manager.

Customer review rating 0.5/5

Jasmine P. Families - Confirmed reviews ALL

Taken money without my consent

Customer review rating 3.0/5

Andrew M. Business - Confirmed reviews ALL

Bed was of poor quality and there was no desk in room to work from.

Hi Andrew, Thanks for sharing your thoughts with us. I’m sorry to hear that the bed quality didn’t meet your expectations and that you found the room setup less than ideal for your work needs. We appreciate your feedback, as it helps us improve. Best regards L Barnett Guest Experience & Loyalty Manager

Customer review rating 2.0/5

Briella A. Friends - Confirmed reviews ALL

We had to call 3 times to get an extra blanket and were initially provided a stained blanket. No water jug - have to buy bottles of water to put in fridge, also no cutlery if you had takeaway you brought back to the room. Also had to pay for parking ontop of accommodation ($54 for two nights) and it’s a public carpark and there were few spaces left so had to park quite far away and walk over 5 minutes just to get to the elevator. When paying for parking id expect that I wouldn’t have to walk as if I found my own parking.

Hi Briella, Thank you for sharing your thoughts with us. I'm sorry to hear that your stay didn’t meet your expectations. I really appreciate your feedback about the extra blanket and the initial condition of the blanket provided. It’s definitely not the standard we aim for. As for the amenities, I understand how having cutlery and a water jug would enhance your experience, and I'll be sure to pass your suggestions along to our team. Regarding parking, I want to clarify that our car park is privately owned, and we do offer a discounted rate for parking. I apologize if the distance to the elevator was inconvenient during your stay. Thanks again for your insights, and we hope to have the chance to welcome you back for a much improved experience. Best regards L Barnett Guest Experience & Loyalty Manager

Customer review rating 2.0/5

Ching M. T. Couples - Confirmed reviews ALL

I stayed in a room on Level 30 on a Saturday night, and unfortunately the experience fell well short of expectations for a property of this standing. The room was extremely noisy, and I was unable to sleep after 2:00 a.M.. Persistent rocking, hammering, and thumping sounds came from both the floor above and the wall behind the bed's headboard, making rest impossible. The bathroom was particularly disappointing. Both the hot and cold water taps only rotate a half turn before stopping, which makes temperature control very difficult. To shower, I had to open the hot tap fully (as it would not turn any further) and then make extremely fine, minute adjustments to the cold tap to achieve a usable temperature. The water pressure was also very poor. In addition, there is no in-room water replenishment. Guests are required to take their bottle downstairs to the bar to request a refill, which is highly inconvenient for a hotel of this calibre. Overall, the experience felt closer to budget or dormitory-style accommodation than to a resort or holiday hotel. As a long-standing guest of Accor properties, I have noticed a clear decline from the standards I experienced in earlier years, and I was genuinely disappointed. In my view, this property does not meet a 3-star standard. I travel frequently throughout Australia, and I have stayed in motels in regional towns such as Taree that offered a noticeably better experience than this Novotel Surfers Paradise. Given the prime location of this hotel, the quality of the accommodation is difficult to justify. Regrettably, I would not choose to stay here again.

Thank you for taking the time to provide such detailed feedback regarding your recent stay. I am very sorry to hear that your experience fell below expectations and that we did not deliver the level of comfort you had hoped for. We sincerely apologise that aspects of your room and facilities did not meet the standards expected. Your comments regarding the room condition, bathroom functionality, water pressure and overall guest experience have been shared with the relevant teams for review. In regard to your comments surrounding in-room water, as a plastic-free hotel we no longer provide single-use bottled water in guest rooms, with refill stations available throughout the hotel as part of our sustainability initiatives. While we appreciate your disappointment, we were pleased to be able to offer accommodation at a significantly reduced rate during a high demand period, with your stay including one of our premium higher-level rooms. Regardless of the rate secured, we recognise that every guest should enjoy a comfortable and enjoyable stay, and we regret that this was not your experience on this occasion. Thank you again for taking the time to share your feedback. We appreciate the opportunity to review and improve the guest experience. Best regards, L Barnett, Guest Experience Manager.

Other web-users rate our hotel

  • 3,217 reviews 9.2/10 Location
  • 4,387 reviews 6.5/10 Room
  • 3,087 reviews 7.1/10 Service
  • 128 reviews 4.1/10 WiFi
  • 1,655 reviews 5.5/10 Comfort
  • 1,594 reviews 4.7/10 Cleanliness
  • 1,518 reviews 4.1/10 Amenities
  • 1,142 reviews 6.8/10 Breakfast

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