Peppers Soul Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.1/5 1,879 reviews

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8 The Esplanade, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Our Mediterranean inspired restaurant Hyde Paradiso on Level 1 features stunning beach views

  • Spoilt for choice, we have a indoor lap pool, and outdoor pool with stunning beach views

  • Experience pure relaxation during your holiday with a visit to our sauna, steam room and spa

  • If you feel like keeping fit during your stay, we have a fully equipped gymnasium onsite

  • Enjoy the BBQ facilities with friends and family amongst tranquil, landscaped gardens

Our accommodation(s)

Penthouse

Presidential Suite Deluxe

  • 9 pers. max
  • 450 m² / 4843 sq ft
  • Bedding 2 x King size bed(s) and 2 x Single bed(s) and 1 x Queen size bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony
See availabilities

Hotel location

Peppers Soul Surfers Paradise

8 The Esplanade
4217 SURFERS PARADISE
Australia

GPS:-28.001037, 153.430649

Telephone
Fax +61 7 5635 5799

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

HYDE PARADISO

Please note the on-site restaurant will be closed for renovations from 4 May to 9 June 2026. During this time, no dining services will be available, including room service, breakfast, lunch or dinner. We appreciate your understanding.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,879 reviews

Customer review rating 5.0/5

Zaheer B. Families - Confirmed reviews ALL

We had an awesome time staying in the three bedroom apartment which had fabulous views. The apartment was clean and had a great layout.

Dear Zaheer, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the accommodation, the views, and the layout of your apartment. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Peppers Soul

Customer review rating 1.5/5

Kim H. W. Families - Confirmed reviews ALL

Sound proofing is horrible. Kids and parents from next door were screaming and making lots of noises early in the morning for both days we stayed. Ridiculously uncontrolled sound came straight through the walls and woke all of us up around 6:30am which was meant to be a relaxing holiday. Elevator issue was also bad- ‘down’ button was not working. Everyone that wanted to go down couldn’t for a very long time. We ended up pressing ‘up’ button which worked then got onto the elevator. It went all the way up to level 25 (didn’t go up to 37 when a girl was trying to go) instead, it unselected all the buttons on the panel (screen was also not showing which level we were) then went straight down to B3 with out stopping. All it was doing was going up but not stopping on the way down. When everyone complained, the reception staff just put it down to “busy elevator because people are all trying to check out”. Didn’t even believe what I said. Breakfast - low quality and very little variety for the price. Hilton not fat away has way better breakfast cannot not even compare. I think the place needs lots of improvement to be charging such high price.

Dear Kim H. W., Thank you for taking the time to share your feedback regarding your recent stay at Peppers Soul Surfers Paradise. We sincerely apologise for the disturbances you experienced due to noise from neighbouring rooms. While we strive to provide a peaceful environment, we acknowledge that sound insulation can sometimes be challenged during busy periods. We also regret the inconvenience you experienced with the elevator system and appreciate your patience. Please be assured that we have taken your feedback seriously and our team promptly engaged contractors to service the affected lift. Regarding breakfast, we continuously review our offerings to ensure a satisfying experience for all guests. Your insights are greatly valued and will be considered as we work to enhance our dining options. We appreciate your comments, as they help us identify areas for improvement. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards, Peppers Soul Team

Customer review rating 3.5/5

Abbie B. Friends - Confirmed reviews ALL

Staff could do better with basic things like bag minding, it took 25+ minutes and 4 staff to eventually fetch our bags. Basic thing lacking like only giving 2 rolls of toilet paper between 4 adults. Pool towels supposed to be provided but none were given in the rooms.

Dear Abbie, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to hear you enjoyed the location, facilities, pool and spa, and that overall you had a positive experience. However, we are very sorry to hear about the issues you experienced with the bathroom fixtures, including the taps and shower heads. This is not the standard we aim to provide and we will have our maintenance team review this immediately. We are also sorry to hear about your experience with our concierge service, as well as the delays and miscommunication you encountered when retrieving your luggage. This is not reflective of the level of service we expect from our team, and we understand how frustrating this would have been. Your feedback has been shared with our Front Office team for review and follow up. We also appreciate your comments regarding in room supplies and pool towels not being sufficient. This will be reviewed with our housekeeping team to ensure consistency for all guests. Thank you again for your honest feedback, and we hope to have the opportunity to welcome you back for a smoother experience in the future. Kind regards, Peppers Soul Management Team

Customer review rating 3.5/5

Amanda B. Families - Confirmed reviews ALL

Pro's: Location. Room was comfortable. Excellent views. The French night Manager was excellent. Con's: Check in was supposed to be at 2pm, but room wasn't ready until 3pm. Service staff use the same elevators which make wait times lengthy. The kitchen utensils were old and small for apartment size (tiny frypan). Utensils weren't clean. 2 of 3 TV's weren't smart TV's and so only got live TV. Housekeeping was not reliable. Often very shady people hanging around in the foyer. Peppers Soul has lost its prestige, very mid-tier now.

Dear Amanda, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our prime location and comfortable accommodations, as well as the service provided by our night manager. However, I sincerely apologise for the inconveniences you experienced. We strive to have rooms ready by the designated check-in time, and I regret that this was not the case for you. Your comments regarding the elevators and kitchen utensils will be taken into consideration as we continuously seek to enhance our guest experience. We appreciate your insights and hope to have the opportunity to welcome you back for an improved experience. Kind regards, Peppers Soul Surfers Paradise

Customer review rating 3.5/5

As'ad B. Families - Confirmed reviews ALL

Awesome property, great location and facilities, just needs better management in place. Restaurant and meals were poor, staff over run or poorly trained, and could do sonmuch better. Lots of room equipment not checked if working, sadly. Lifts are also a problem.

Other web-users rate our hotel

  • 1,054 reviews 9.1/10 Location
  • 1,687 reviews 7.1/10 Room
  • 1,061 reviews 6/10 Service
  • 26 reviews 4.4/10 WiFi
  • 598 reviews 3.4/10 Cleanliness
  • 247 reviews 5.5/10 Value
  • 214 reviews 6.7/10 Pool
  • 161 reviews 5.4/10 Breakfast

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