Dear Pauline C., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and our rooms and facilities to be exceptional. Your feedback is greatly appreciated. Warm Regards, Peppers Soul Surfers Paradise

Dear Sam M., Thank you for your feedback regarding the cleanliness of your accommodations. We take such concerns seriously and will ensure that our housekeeping team is informed to reinforce our standards. Your experience is important to us, and we appreciate your comments. Warm regards, Peppers Soul Surfers Paradise

Good Afternoon Jodie, Thank you for taking the time to share your feedback following your recent stay at Peppers Soul. We sincerely apologise that your experience did not meet your expectations and that you felt the facilities and services available did not represent the standard you would reasonably expect from a five-star property. We acknowledge your disappointment regarding the absence of a lobby bar, minibar and in-room dining, as well as the limited operating days of our restaurant. We appreciate that these amenities can form an important part of the overall guest experience, and regret that their availability impacted your perception of value for money. We are particularly concerned by your comments regarding the cleanliness of the swimming pool and bathroom. Cleanliness and presentation are fundamental to the experience we strive to provide, and we sincerely apologise that these areas fell short during your visit. Your feedback regarding the condition and comfort of the beds has also been noted and will be shared with our relevant teams for review. Jodie, we understand how disappointing it must have been to feel that the accommodation did not justify the price paid, and we regret that we fell short of delivering the comfortable and enjoyable family stay you anticipated. We genuinely appreciate your feedback, as it provides us with an opportunity to review the areas requiring improvement. Please be assured that our team is available 24/7 to assist with any concerns our guests may have, and we hope you may consider giving us another opportunity to provide you with a more positive experience. Kind regards, Martin Operations Manager Peppers Soul

Dear Gavin C. O., Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our hotel comfortable and well-maintained, and that our staff contributed to your positive experience. Your feedback is greatly appreciated. Best regards, Peppers Soul Surfers Paradise

Dear Lynn O. N., Thank you for sharing your positive experience at Peppers Soul Surfers Paradise. We are delighted to hear that you found your two-bedroom ocean view accommodation comfortable and fabulous. We look forward to welcoming you back in the future. Goodbye, Peppers Soul Surfers Paradise

Dear ASH T., Thank you for your feedback regarding your recent stay. We sincerely apologize for the initial inconvenience you experienced with the first room. However, we are delighted to hear that you enjoyed your second room. Your comments are appreciated as they help us enhance our guest experience. Goodbye, Peppers Soul Surfers Paradise

Dear Ashneel, Thank you for taking the time to share your feedback. While we are pleased to hear that you found our staff to be helpful, we are very sorry to learn that several aspects of your stay did not meet expectations. We sincerely apologize for the issues you experienced with the microwave, television, and remote control, as well as your disappointment with the restaurant service. This is certainly not the standard of experience we aim to provide, and your comments have been shared with the relevant department managers so these concerns can be reviewed and addressed. We appreciate your feedback as it helps us identify areas for improvement. We hope you will consider giving us another opportunity in the future to provide a much better experience. Kind regards, Philip Assistant Front office manager

Dear Helen M., Thank you for taking the time to share your feedback and for choosing to stay with Peppers Soul Surfers Paradise on several occasions. We are sorry to hear that your recent breakfast experience did not meet your expectations. We appreciate your comments regarding the temperature of the hot food, cleanliness, food wastage and the challenges associated with the buffet-style service. We understand your preference for the previous à la carte, cook-to-order breakfast with a cold food buffet, and appreciate you sharing your suggestions with us. Your feedback regarding food quality, hygiene and the overall dining experience is valuable. Thank you again for your honest feedback. We hope to have the pleasure of welcoming you back to Peppers Soul Surfers Paradise for another enjoyable stay. Best regards, Peppers Soul Surfers Paradise

Good Morning Steven, Thank you for taking the time to share your detailed feedback following your recent family stay at Peppers Soul. We are pleased to hear that you enjoyed our central location, the swimming facilities, particularly our heated indoor pool, and the interactions you had with our reception and concierge teams. However, we sincerely apologise that several aspects of your stay fell short of expectations. We are particularly disappointed by your comments regarding the condition and maintenance of the apartment. Issues such as stiff taps, rusty outdoor furniture, loose dining seat upholstery and cobwebs along the balcony railing are certainly not the standard of presentation we wish to provide. We are equally concerned to learn of the excessive noise from the air conditioning, which ultimately led you to turn it off to get a comfortable night's sleep. We appreciate how frustrating this must have been and apologise for the disruption to your stay. Your feedback will be shared with our Housekeeping and Maintenance teams for further attention. We also regret your disappointment regarding the unavailability of the poolside cocktail bar, particularly as this was one of the reasons you selected our property. The presence of rubbish around the area for several days further detracted from the experience, and we apologise that this was not addressed more promptly. We acknowledge your comments regarding concierge coverage and the absence of in-room dining, and appreciate that these services contribute to the overall convenience and expectations of a hotel stay. Steven, while it is pleasing that you found our facilities enjoyable and our team welcoming, we recognise that these positives were overshadowed by areas requiring improvement. Your feedback is valuable in helping us identify where greater attention is needed to ensure our apartments and facilities are maintained to the standards our guests expect. Thank you again for your honest feedback. Our team is available 24/7 to assist with any concerns our guests may have, and we hope to have the opportunity to welcome you back for a more enjoyable experience. Kind regards, Martin Operations Manager Peppers Soul

Good Afternoon Jessica, Thank you for taking the time to share such wonderful feedback following your recent stay at Peppers Soul. We are absolutely delighted to hear that our team brought a little sunshine to your arrival, despite the rainy weather. Your comments about their friendliness, willingness to assist and recommendations for enjoying the Gold Coast are greatly appreciated. We will be sure to share your kind words with the team, who will be thrilled to know they made such a positive impression. It is also fantastic to hear that you enjoyed the apartment, particularly the immaculate presentation and sparkling balcony views from Level 37. We are equally pleased that you enjoyed your dining experience at Valentina and made the most of our pool and fitness facilities. Thank you for your kind comments regarding your ALL Accor Gold member recognition and welcome amenity. We are pleased the wine and cookies were a lovely surprise on arrival, and appreciate your feedback regarding the welcome drink and additional loyalty benefits. Your perfect ratings across the various aspects of your stay are a wonderful endorsement of our team's efforts. Thank you once again for your loyalty and recommendation. We look forward to welcoming you back to Peppers Soul for another memorable Gold Coast escape. Warm regards, Martin Operations Manager Peppers Soul Surfers Paradise

Good Afternoon Hayley, Thank you for taking the time to share your lovely feedback following your recent family stay at Peppers Soul. We are delighted to hear that you enjoyed our stunning views, central location and spacious apartments. It is particularly pleasing to know that our friendly and helpful team helped make your stay such an enjoyable experience. Your perfect ratings across accommodation, cleanliness and our team are greatly appreciated and serve as wonderful encouragement for everyone involved in creating memorable experiences for our guests. Thank you once again for your kind words and for your continued loyalty as an ALL Accor Gold member and Accor Vacation Club member. We truly appreciate your recommendation and look forward to welcoming you and your family back to Peppers Soul in the future. Warm regards, Martin Operations Manager Peppers Soul Surfers Paradise

Good Afternoon Julie, Thank you for taking the time to share your feedback following your recent family stay at Peppers Soul. We are pleased to hear that you found the accommodation comfortable and well appointed. However, we sincerely apologise for the frustrating arrival experience you encountered. A 25-minute check-in, coupled with uncertainty from our team regarding key access, parking arrangements and luggage assistance, is certainly not the welcoming experience we want our guests to receive. We are particularly disappointed to learn that you were directed to source a luggage trolley yourself, only to find the Concierge desk unattended. Our team should be well equipped to assist with these basic arrival requirements and provide clear, confident guidance throughout the check-in process. Please be assured that your comments have been raised with our Front Office management team for review. We will use your feedback as an opportunity to reinforce our training and ensure our team are confident in their knowledge of our arrival procedures and the services available to our guests. Thank you again for bringing these matters to our attention. We genuinely regret that your arrival experience detracted from what was otherwise a satisfactory stay and hope we may have the opportunity to restore your confidence in Peppers Soul on a future visit. Warm regards, Martin Operations Manager Peppers Soul Surfers Paradise

Good Afternoon Steve, Thank you for taking the time to share such wonderful feedback following your recent stay with us at Peppers Soul. We are absolutely delighted to hear that you and your family enjoyed such a memorable holiday and that Apartment 3704, our facilities and the breathtaking views all contributed to such a special experience. It is particularly rewarding to know that this was the best holiday you have ever had. Your generous comments about our team are greatly appreciated. We will be sure to share your kind words with our Reception, Restaurant and Housekeeping teams, who will be thrilled to know their efforts helped make your stay so enjoyable. We are also pleased to hear that you found booking directly through the Peppers website an easy experience and that you noticed and appreciated our ongoing sustainability initiatives. Thank you once again for your wonderful review and for your continued support as an ALL Accor Gold member and Accor Vacation Club member. We truly appreciate your recommendation and look forward to welcoming you and your family back to Peppers Soul for another memorable holiday. Warm regards, Martin Operations Manager

Dear Simon C., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our prime location and found your room to be perfect. It is our aim to provide an exceptional experience for all our guests. Goodbye and best wishes, Peppers Soul Surfers Paradise

Dear Lance R., Thank you for your kind words regarding our cleanliness and the service provided by our team. We are delighted to know that you had a positive experience at Peppers Soul Surfers Paradise. Best regards, Peppers Soul Surfers Paradise

Dear Elizabeth F., Thank you for taking the time to share your positive experience during your recent anniversary stay at Peppers Soul Surfers Paradise. We are delighted to hear that you enjoyed your time in our well-maintained Skyline apartment and found it to be clean and comfortable. It is wonderful to know that the amenities, including the balcony, met your expectations. We appreciate your acknowledgment of our maintenance staff and their prompt assistance with the streaming service issue. Your kind words about Kevin will be shared with him, as it is always encouraging for our team to receive such positive feedback. It is rewarding to know that you plan to return for another visit, and we look forward to welcoming you back for future celebrations. Thank you once again for your recommendation. Best regards, Peppers Soul Surfers Paradise

Dear Erin B., Thank you for your positive feedback. We are delighted to hear that you were very happy with your stay and found your room to be excellent and well-equipped. Your satisfaction is our priority, and we look forward to welcoming you back. Warm Regards, Peppers Soul Surfers Paradise

Dear Jaspinder, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our prime location and beautiful beachfront view. We look forward to welcoming you back on your next visit. Best regards, Peppers Soul Surfers Paradise

Dear Robert, Thank you for taking the time to share your feedback following your recent family stay at Peppers Soul Surfers Paradise. We are pleased to hear that you enjoyed our location and that the service provided by our team contributed positively to your experience. We are particularly grateful for your kind recognition of Cody at our valet and concierge desk, and we will ensure your compliments are shared with him. However, we sincerely apologise that the condition and cleanliness of your apartment fell below expectations. We understand your disappointment, particularly given the rate paid, and acknowledge your comments regarding the dust, remnants of previous guests and areas of the apartment requiring additional care and maintenance. Every apartment should be presented to a consistently high standard, and on this occasion, we clearly fell short. Your feedback has been shared with our Housekeeping and Maintenance teams to reinforce the importance of thorough cleaning, attention to detail and ongoing apartment upkeep. Thank you again for your honest feedback and for recognising the efforts of our team. We hope to have the opportunity to welcome you and your family back and provide the quality of accommodation that you should rightfully expect from Peppers Soul. Kind regards, Martin Operations Manager Peppers Soul