Peppers Soul Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.2/5 1,932 reviews

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Description

Hotel extras

  • Our Mediterranean inspired restaurant Hyde Paradiso on Level 1 features stunning beach views

  • Spoilt for choice, we have a indoor lap pool, and outdoor pool with stunning beach views

  • Experience pure relaxation during your holiday with a visit to our sauna, steam room and spa

  • If you feel like keeping fit during your stay, we have a fully equipped gymnasium onsite

  • Enjoy the BBQ facilities with friends and family amongst tranquil, landscaped gardens

Our accommodation(s)

Penthouse

Presidential Suite Deluxe

  • 9 pers. max
  • 450 / 4843 sq ft
  • Bedding 2 x King size bed(s) and 2 x Single bed(s) and 1 x Queen size bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony

Hotel location

Peppers Soul Surfers Paradise

8 The Esplanade
4217 SURFERS PARADISE
Australia

GPS:-28.001037, 153.430649

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

HYDE PARADISO

A lively oceanfront lounge, Hyde Paradiso is inspired by the L.A. lifestyle. Incredible beach views, over-size cocktails, signature sgroppinos, mouthwatering Mediterranean food and DJ soirees on weekends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,932 reviews

TripAdvisor Rating  4.5/5  3,904 reviews

Certificate of excellence 2025

Great location and amazing view

TripAdvisor rating 5.0/5

RosaMaria8888 TripAdvisor review

The hotel is right in the heart of Surfers Paradise, it is a beachfront property and our room has 180 degrees view of the beach and city. Restaurants, convenience stores, grocery stores and shops is right in our doorsteps. It is 25 minutes away from the theme parks. Staff were all very helpful. As an Accor Gold Member, we also go welcome bottle of wine and chocolates. Our 3 bedroom ocean view apartment seem to be newly renovated, very modern, spacious and very clean. The only downside was one of the bedroom only have some cupboards and did not have any wardrobe to hang clothes. The staff were not able to offer any solution such as a portable clothes hanger or coat hangers. However, overall, our experience was very positive.

Customer review rating 4.5/5

Donna S. Families - Confirmed reviews ALL

Great place to stay really clean all staff friendly pool area really good 3 bedroom apartment wad amazing spacious and amazing views

Dear Donna, Thank you for taking the time to share your wonderful feedback following your family stay with us. We are delighted to read that you enjoyed such a positive experience, from the cleanliness of the apartment to the friendly service provided by our team. It is fantastic to hear that you loved the pool area and that your three-bedroom ocean view apartment impressed you with its space and amazing views. Your kind comments are truly appreciated and will be shared with our teams, as they are always motivated by knowing their efforts made a difference. We are very pleased to know you are already looking forward to returning and hope to welcome you back again soon for another memorable stay. Kind regards, Peppers Soul Team

Customer review rating 4.0/5

Danny M. Families - Confirmed reviews ALL

Location is great for what we do as we dont hire a car and just walk to the beach (no themeparks etc). 3 Bedroom room has a spectacular view but is expensive. Many other newer building popping up worth comparing prices. In room dinning is limited and often restaurant/in room dining is closed. Teh heart of surfers at night is not as safe to walk around as it used to be.

Dear Danny, Thank you for taking the time to share your detailed feedback following your family stay with us. We are pleased to hear that our location suited your travel style so well and that you enjoyed the spectacular views from your three-bedroom apartment. Your kind comments regarding the cleanliness of the rooms and the efforts of our housekeeping team are greatly appreciated and will be shared with them. We also acknowledge your feedback regarding pricing, the comparison with newer buildings, and the limited availability of in-room dining. Your comments are valuable and have been noted, as they help us better understand guest expectations and identify areas for improvement. We appreciate your honest perspective regarding the surrounding area in the evenings as well. Thank you again for your balanced and constructive review. We hope to have the opportunity to welcome you back in the future and continue to deliver a positive experience. Kind regards, Peppers Soul Team

Customer review rating 2.0/5

Leanne L. Families - Confirmed reviews ALL

Besides the great location, I would not recommend staying at Peppers. The place is tired, cleaning substandard, customer experience variable ( some staff are great and others aren't interested), lifts extremely busy with long wait tines and crowded with cleaning staff and carts (who should use a service lift).

Dear Leanne, Thank you for taking the time to share such detailed feedback about your recent stay. While we are pleased that you appreciated our central location, we are genuinely concerned to read about the many aspects of your experience that did not meet expectations. Your comments regarding cleanliness, room condition, maintenance issues, lift congestion, and inconsistent service are taken very seriously, as these are fundamental elements of a comfortable stay. We also regret the challenges you encountered at check-in and check-out, including the luggage delivery oversight and the incorrect parking charge. This is understandably frustrating and not the experience we aim to provide. Your feedback regarding staffing levels, use of lifts by housekeeping, and the overall condition of the apartments has been shared with our leadership and operational teams for review and follow-up. Thank you again for bringing these matters to our attention. While we are sorry that your stay fell short, your comments are invaluable in helping us identify areas that require immediate improvement. Kind regards, Peppers Soul Management Team

Customer review rating 3.5/5

Melissa T. Families - Confirmed reviews ALL

Great location. Property is a bit worn and let down by house keeping. Toilets were not cleaned daily, amenities were not replaced daily. Dental kits in second bathroom was actually opened and empty with just the wrapper.

Dear Melissa T., Thank you for your feedback regarding your recent stay. We apologize for the issues you encountered with housekeeping, including the cleanliness and replenishment of amenities. Your comments are valuable as we continually strive to improve our services. Best regards, Peppers Soul Surfers Paradise

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