Peppers Soul Surfers Paradise 5 stars

Customer review rating 4.5/5 1,552 reviews
Peppers Soul Surfers Paradise
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+ 19 Services
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Room 1

Number of guests
Children's age

ALL - Accor Live Limitless

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • 20 meters to the Beach

  • Uninterrupted ocean views

  • Daily service, free wifi and free car park

  • Luxury apartments overlooking the ocean

  • Hyde Paradiso

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • GOLD COAST AIRPORTPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

In accordance with recent Government directives in response to slowing the spread of COVID-19, Hotel facilities may experience temporary closures or changes to operating times and/or services provided. Please contact our reception for further details.

Hotel location

Peppers Soul Surfers Paradise

8 The Esplanade
4217
surfers paradise
australia

Tel: +611300092876

Fax: (+61)7/56355799

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 23.2km / 14.42 miles - Shuttle paying

GPS :-28.001037, 153.430649

Our accommodations

Towering above white sandy beaches and sparkling waters, Peppers Soul in Surfers Paradise delivers premium beachfront accommodation. Comprised over 77 levels, this architecturally inspired building boasts a superb selection of 1, 2 and 3 Bedroom Apartments appointed with contemporary furnishings, extensive sea views, private balconies, designer bathrooms and gourmet kitchen facilities. Cutting edge technology is coupled with all of the modern conveniences you require, for the optimal experience.

1 Bedroom Ocean View Apartment

  • Max. number of persons: 2
  • Area: From 120
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

2 Bedroom Ocean View Apartment

  • Max. number of persons: 4
  • Area: From 130
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

2 Bedroom Plunge Pool Apartment

  • Max. number of persons: 4
  • Area: From 130
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

2 Bedroom Sky View Apartment

  • Max. number of persons: 5
  • Area: From 130
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

3 Bedroom Ocean View Apartment

  • Max. number of persons: 7
  • Area: From 160
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

3 Bedroom Plunge Pool Apartment

  • Max. number of persons: 7
  • Area: From 160
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

3 Bedroom Sky View Apartment

  • Max. number of persons: 7
  • Area: From 160
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

3 Bedroom Sub Penthouse

  • Max. number of persons: 7
  • Area: From 220
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

3 Bedroom Penthouse

  • Max. number of persons: 7
  • Area: From 260
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

4 Bedroom Sub Penthouse

  • Max. number of persons: 9
  • Area: From 300
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

HYDE PARADISO

Type of cuisine: Gourmet

A lively oceanfront lounge, Hyde Paradiso is inspired by the L.A. lifestyle. Incredible beach views, over-size cocktails, signature sgroppinos, mouthwatering Mediterranean food and DJ soirees on weekends.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 132

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 81 people

Find out more

Our guest reviews for
Peppers Soul Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,552 reviews

Good stay!!

Customer review rating 4.5/5

Vicky Families - 01/04/2020 Confirmed reviews ALL

Amazing view, friendly services!

Dear Vicky, Thank you for your kind review on your stay with us. We are so pleased to read that you have had a good stay! Your feedback is greatly appreciated by our team and I will ensure your comments are passed forward. We hope to welcome you back soon! Kind Regards, Maddi

Clean calm concise covid control

Customer review rating 4.5/5

Anonymous Friends - 30/03/2020 Confirmed reviews ALL

This visit was just fine. Regret forced to cancel following booking since boarder closure.

Dear Frank, Thank you for taking the time to review your recent stay with us and thank you for the special mention! It is always a pleasure having you here, it is a shame you werent able to come for your second booking. Im sure we will see you back here with us soon! Kind Regards, Brooke

Clean with great view but Not Comfortable

Customer review rating 4.5/5

Sarah B. Families - 29/03/2020 Confirmed reviews ALL

Unit was clean and well set up and the view from the 51st floor spectacular but I don’t understand, with hotels of this price range, why the beds are so uncomfortable. Hard. We’re paying decent money out for these hotels and their beds are hard. I want a plush comfortable bed, with good quality fluffy quilts, their pillows were good though! Didn’t rate the restaurant, although their cocktails were amazing! It’s good to have peppers in the Accor family (I have been an Accor member for quite sometime)but I had a huge issue with a promotion running through the Accor website that wasn’t honoured by the hotel. Claimed they weren’t part of the promotion but it was clearly written on my booking.

Dear Sarah, Thank you for taking the time to review your recent stay with us. I am pleased to read that you enjoyed your stay with us overall but it is disappointing to read that you found our beds uncomfortable and that you had an issue in regards to a promotion. If you would like to reach out directly and discuss any issues further please do not hesitate to contact us on 07…. We hope we can welcome you back again in the future. Kind Regards, Brooke

The hotel was one of the best we’ve had the pleasure to stay at.

Customer review rating 4.5/5

Marty A. T. G. Couples - 28/03/2020 Confirmed reviews ALL

The facilities, location, room, view and staff were second to none. May I take this opportunity to point out one staff member that stood out Holy Gilbert- Clark. Can’t wait to holiday with you again in the near future Kind regards Marty and Tracey G.

Good Morning Marty, Thank you for taking the time to provide feedback following your stay at Peppers Soul. We are delighted to read you enjoyed your stay with us and appreciate the lovely comments regarding the staff. I will be sure to share these with the team, in particular with Holly. We hope to welcome you back on your next trip to the Gold Coast. Kind Regards, Brad Waugh Assistant Manager

Home away from home beach front location

Customer review rating 4.5/5

David Couples - 28/03/2020 Confirmed reviews ALL

Always welcoming

Good Afternoon David, Thank you for your recent feedback following your stay at Peppers Soul. We are pleased to read you enjoyed your stay with us and have passed your comments onto Luke. We hope to welcome you back to Peppers Soul on your next trip to the Gold Coast. Kind Regards, Brad Waugh

Location, View

Customer review rating 4.5/5

Bree Couples - 28/03/2020 Confirmed reviews ALL

Beautiful location and apartment. Friendly hotel staff. Will be back

Good Morning Brearna, Thank you for taking the time to provide feedback following your stay at Peppers Soul. We are delighted to hear you enjoyed your stay with us and we hope to welcome you back on your next trip to the Gold Coast. Kind Regards, Brad Waugh
Customer review rating 4.5/5

Aanah J. Families - 27/03/2020 Confirmed reviews ALL

Given the circumstances we were in during the week of the 16th March due to COVID 19 your staff were very unhelpful advised no refunds were eligible we couldn’t even book alternate people into rooms that were not going to be used but forfeited because family had chosen not to travel. We even asked to unlock the second room in our apartment in Liu of the booking that wasn’t coming and they said no, so unflexible and really disappointing. Every floor had dirty dishes in the foyer area at the lifts for days!!! I was visiting my brother and they weren’t cleaning away dirty cutlery and plates it was horrible for a five star hotel. We booked out after one night because we could get a flight home and we continued to receive your emails and prompts on our mobile hoping we enjoyed our stay it was frustrating as we had checked out a week ago. Please have a late check out on your departure etc etc. given the global crisis a company such as Peppers could have managed their customers better. The experience was well below expectations under the circumstances which were out of our control.

Good Morning Alanah, Thank you for taking the time to provide feedback following your stay at Peppers Soul. We are disappointed to see you had a small number of issues regarding your reservations during your short stay and do apologise for any miss-communication that may have occurred. As you can appreciate, the current situation isn't something we have dealt with previously and were advising the information to our guests that was provided by Accor Hotels. We have not declined a refund or credit note for your reservation, however as you have booked through an Agent (Online or Travel Agent) you would be required to contact them directly to discuss any options. Unfortunately at property level we are unable to assist with these bookings. I once again do apologise for any miss communication with our front desk staff and would recommend contacting your agent directly to discuss the booking and/or travel insurance claim. Unfortunately due to the text's / emails being automatically sent we were unable to stop these however i have passed your feedback onto the technical team to look into. If you wish to discuss further, please do not hesitate to contact me directly at the property. Kind Regards, Brad Waugh Assistant Manager

Well located

Customer review rating 4.5/5

Claire Friends - 27/03/2020 Confirmed reviews ALL

We had an awesome time. Although there was an issue with the pillow menu, I called 3 x and it took until the late evening for us to get them, it also seemed like they weren’t very prepared as the price tags were still on the pillows. The cleaning was not thorough there was a grasshopper in the room for 2 days. The breakfast was a bit average for $25pp everything was a bit dry

Good Morning Claire, We are pleased to see you enjoyed majority of your stay with us however disappointed to hear about the few issues you experienced. Please accept my apologies for the delay in getting the requested pillows up to your unit with price tags still attached. This is not normal practice and all requested items are usually delivered with 30 - 60 minutes of the request. I have passed your comments onto our Housekeeping Manager and Restaurant Manager to follow up in regards to the cleaning and breakfast. If you wish to discuss further, please do not hesitate to contact me directly at the property. Kind Regards, Brad Waugh Assistant Manager

Best hotel in Gold Coast

Customer review rating 4.5/5

Costantino Couples - 26/03/2020 Confirmed reviews ALL

Best hotel in Gold Coast. Great appartment, great view, great customer service.

Good Morning Costantino, Thank you taking the time to provide feedback following your stay at Peppers Soul. We are delighted to hear you enjoyed your stay with us and hope to welcome you back on your next visit to the Gold Coast. Kind Regards, Brad Waugh

Breathtaking uninterrupted ocean views

Customer review rating 4.5/5

Mrs L. W. A. M. B. W. Couples - 26/03/2020 Confirmed reviews ALL

Nothing compares with Soul for Comfort and service this truly is a Five Star Hotel . There is nowhere on the Gold Coast we would Stay ,not even the Hilton has the views and the luxury and the attention by the management to make your stay truly wonderful .

Good Morning Mrs & Mr W., Thank you taking the time to provide a review following your stay at Peppers Soul. Its been a pleasure to have you stay with us. We are delighted to hear you enjoyed your time at Peppers Soul and found the resort to meet your expectations! Thank you for your kind comments regarding Brad and the reception team. I will be sure to pass these onto the teams. We hope to welcome you back on your next visit to the Gold Coast. Kind Regards, Peppers Soul Team

Great location, close to shops, restaurants etc

Customer review rating 4.5/5

Jim M. Couples - 26/03/2020 Confirmed reviews ALL

We stayed for 4 nights which was very enjoyable and relaxing. One minor point that wasn’t a real concern was the ironing board was really wobbly. This could be dangerous if a small child was in the apartment while mum was ironing. The iron could very easily fall.

Good Morning Jim, Thank you taking the time to provide feedback following your stay at Peppers Soul. We are please to hear you enjoyed your stay with us and have passed your concerns onto our maintenance team to replace the ironing board. We hope to welcome you back on your next visit to the Gold Coast. Kind Regards, Brad Waugh
Customer review rating 4.5/5

Anonymous Families - 26/03/2020 Confirmed reviews ALL

Stayed in a 2 bedroom ocean view apartment on level 35. 2 kids with us.

Good Morning Nicole, Thank you taking the time to provide feedback following your stay at Peppers Soul. We are pleased to hear you enjoyed your stay with us and have noted your comments regarding the service in the Bar and will be sure to pass these onto the correct manager to look into. We hope to welcome you back on your next visit to the Gold Coast. Kind Regards, Brad Waugh
Customer review rating 4.5/5

Anonymous Couples - 25/03/2020 Confirmed reviews ALL

We had flown from Melbourne for a couple of days and hired a car from the airport. Very glad to get free parking (though it was a bit of a journey down to B3 then entered the wrong lift the first time.) Our one bedroom apartment on the 34th floor had a balcony with fabulous views. It was clean and well set out. We did drink a bottle of the wine in the room and were surprised to learn the next day that they don't replace them every day. We had to order another one. Also had lunch in the restaurant and learnt that they offered a discount but we weren't told about it so it took a while to get the refund. The views from there were great and we had a perfect table. The service was a bit slow and food okay but we enjoyed the company of our relatives who had driven down from Brissy to join us. Overall it was a nice break and we made the most of the pool, sauna and steam room.

Thank you for taking the time to leave us feedback from your recent stay, Ulla. I am very glad to hear that you enjoyed your overall stay with us at Peppers Soul. I am sorry that there was some confusion regarding the Stride into Hyde promotion, however I am glad to know that I personally was able to assist you with rectifying this issue for you. I do hope we have the opportunity to welcome you back to Peppers Soul and Hyde Paradiso in the near future. Kind Regards, Georgia

OK Stay

Customer review rating 4.5/5

Tom Families - 25/03/2020 Confirmed reviews ALL

Stay was basically just ok. The best part of our stay was dinner at the restaurant at the resort. We had travelled to this resort from Peppers Resort on the Gold Coast, and we found our stay in the Gold Coast resort more enjoyable.

Dear Trevor, We appreciate you taking the time to leave us feedback. I am glad to hear you enjoyed your overall stay with us at Peppers Soul. If you would like to discuss any issues in further detail, please do not hesitate to be in direct contact. Kind Regards, Georgia Doig ge…
Customer review rating 4.5/5

Anonymous Couples - 25/03/2020 Confirmed reviews ALL

Relaxing

Thank you for taking the time to leave us feedback, Rodney. I am very glad to hear you had an enjoyable and relaxing stay with us at Peppers Soul. I am sorry to hear there was some confusion regarding the Accor Plus benefits. Due to the program still being phased in, not all benefits are available at Peppers Soul at the same time. Please do not hesitate to be in direct contact if you have any further questions regarding your stay or Accor Plus. We hope to welcome you back again soon. Kind Regards, Georgia

Great location and staff vey helpful.

Customer review rating 4.5/5

Sandra K. Families - 25/03/2020 Confirmed reviews ALL

great location and servise.Have stayed here before with my grandaughters Cheerleading team and the kids had a ball.Great place to stay New Zealanders.

Dear Sandra, Thank you for the wonderful review! I am so glad to hear that you and your family loved your stays with us - and hope to welcome you all back in the near future! Kind Regards, Georgia

Most enjoyable stay

Customer review rating 4.5/5

John W. Families - 24/03/2020 Confirmed reviews ALL

The room had an excellent view of the beach and sea. It was always cleaned thoroughly. Front desk and concierge team always helpful. i think previously there were brochures on activities in the area, this time there were none - they would have been helpful.

Dear John, Thank you for taking the time to leave us feedback from your recent stay. We are thrilled to hear you enjoyed all aspects of your stay! If you would ever like more information of what to do when on the Gold Coast, please do not hesitate to speak with our Concierge Team who do have brochures available. We hope to welcome you back again soon. Kind Regards, Georgia

Brilliant location, amazing service, stunning apartment

Customer review rating 4.5/5

Sheree C. Families - 24/03/2020 Confirmed reviews ALL

We loved staying in our Ocean View apartment, it was absolutely beautiful. The view is breathtaking.

Dear Sheree, Thank you for taking the time to leave us. I am so glad to hear you enjoyed your recent stay with us at Peppers Soul; and the breathtaking views! We hope to welcome you back again soon. Kind Regards, Georgia

Exceptional location and views

Customer review rating 4.5/5

Jennifer Business - 23/03/2020 Confirmed reviews ALL

Beautiful rooms with an even better view. Soul is perfectly located in the heart of surfers paradise close to restaurants, shops and supermarkets

Dear Jennifer, Thank you for taking the time to leave us an excellent review! I am so glad to hear you thoroughly enjoyed your recent stay with us at Peppers Soul, and all we have to offer! We hope to welcome you back again soon. Kind Regards, Georgia

Great place to stay

Customer review rating 4.5/5

Karen M. Friends - 23/03/2020 Confirmed reviews ALL

Great place to stay. Great location. Rooms clean. Facilities great.

Dear Karen, Thank you for taking the time to leave us feedback. I am so glad to hear you enjoyed your recent stay with us, and look forward to welcoming you back again soon! Kind Regards, Georgia
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