Peppers Soul Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.1/5 1,800 reviews

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8 The Esplanade, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Indulge in Mediterranean cuisine at our brand new venue; Valentina Restaurant & Bar.

  • Spoilt for choice, we have a indoor lap pool, and outdoor pool with stunning beach views

  • Experience pure relaxation during your holiday with a visit to our sauna, steam room and spa

  • If you feel like keeping fit during your stay, we have a fully equipped gymnasium onsite

  • Enjoy the BBQ facilities with friends and family amongst tranquil, landscaped gardens

Our accommodation(s)

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Room 1

Penthouse

Presidential Suite Deluxe

  • 9 pers. max
  • 450 m² / 4843 sq ft
  • Bedding 2 x King size bed(s) and 2 x Single bed(s) and 1 x Queen size bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony
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Hotel location

Peppers Soul Surfers Paradise

8 The Esplanade
4217 SURFERS PARADISE
Australia

GPS:-28.001037, 153.430649

Telephone
Fax +61 7 5635 5799

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Valentina

Our brand new Mediterranean restaurant. The food is made for sharing, the drinks are bright, long and fresh. Think spritzes at golden hour, Negronis when the mood shifts. You're still in Surfers. But somehow, you're not.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,800 reviews

Customer review rating 3.5/5

Wayne S. Families - Confirmed reviews ALL

Dear Mr S., Thank you for taking the time to share your feedback following your recent stay with us. I'm pleased to hear that our location continues to suit your needs and that you noticed the recent refurbishment works. It's especially meaningful to know you've chosen to stay with us on multiple occasions, and I truly appreciate your continued loyalty as an ALL member. That said, I'm sorry to learn that your experience was overshadowed by the parking charge and the delays with our lifts. I understand your frustration, particularly given the room rate for your stay. While parking is charged separately due to the limited onsite facilities and associated operating costs, I appreciate that this did not meet your expectations, and I have shared your comments with our management team for review. I also acknowledge your feedback regarding the lift wait times. I recognise how inconvenient this can be, especially during busy periods, and I appreciate you bringing this to my attention. Thank you again for your honest feedback. It helps me identify where improvements are needed, and I hope to have the opportunity to welcome you back in the future and provide you with a more seamless experience. Kind regards, Martin Litke Operations Manager Peppers Soul

Customer review rating 3.0/5

Michael M. Families - Confirmed reviews ALL

Dear Mr. M., Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed your apartment, the amazing views, our central location, and that you found our reception and restaurant teams to be friendly and welcoming. That said, I am sincerely sorry that several aspects of your stay fell short of expectations. I apologise that your television issue was not attended to on the first evening as promised. This is not the level of service we aim to provide, and I will be following up with our team to ensure requests are responded to in a timely manner. I'm also sorry to hear about the unpleasant odour near your apartment and the insect bites you experienced while in the room. This is certainly not the experience we want for our guests. Your comments have been shared with our housekeeping and maintenance teams so that the apartment can be thoroughly inspected, including preventative pest treatment if required. Finally, I was disappointed to read about your departure experience. Regardless of the time a guest checks out, especially when a late check-out has been arranged, every guest should feel valued and treated with courtesy. Please accept my sincere apologies if the interaction made you feel uncomfortable. I will address this with the team to ensure a consistently professional and welcoming experience for all our guests. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with the seamless experience you were expecting. Kind regards, Fabien Dewelle - General Manager

Customer review rating 3.5/5

Julie D. Families - Confirmed reviews ALL

Dear Ms D., Thank you for taking the time to share your feedback following your recent stay with us, and for your continued loyalty as an ALL Gold member. I'm pleased to hear you enjoyed our convenient location; however, I'm sorry that several aspects of your stay fell short of your expectations. I sincerely apologise for the discomfort caused by the bed, the ongoing delays with our lifts, and the unpleasant odour in the hallways. I understand how these issues would have impacted your overall experience, and I have shared your comments with our housekeeping, maintenance, and management teams for review and follow-up. I'm also sorry to hear about the difficulties you experienced when making your booking through the ALL App. I appreciate how frustrating it must have been to lose your original reservation after encountering payment issues. I regret that your ALL Gold membership was not recognised consistently throughout your stay. While I'm pleased our team was able to correct the late checkout charge after it was brought to their attention, this should have been identified from the outset. I'm also sorry that you were not offered your welcome drink and that a room upgrade was not available. Your loyalty is important to us, and I understand your disappointment that your membership benefits did not meet your expectations on this occasion. I also appreciate your feedback regarding the pool bar not being open during your stay. I understand this was disappointing, particularly if you were looking forward to using this facility. Thank you again for your honest feedback. It provides valuable insight into where improvements are needed, and I hope to have the opportunity to welcome you back in the future and provide you with the level of experience you expect and deserve. Kind regards, Martin Litke Operations Manager Peppers Soul

Customer review rating 2.0/5

Irene M. Families - Confirmed reviews ALL

Dear Ms. M., Thank you for taking the time to share your feedback and for your continued loyalty to Peppers Soul over the years. We genuinely appreciate your patronage and are sorry to learn that your recent experience did not meet the high standards you have come to expect from us. We are disappointed to hear that you have noticed a decline in both our service and the condition of our apartments. Your comments regarding the furniture condition have been shared with our maintenance and owner relations teams for review. We are also currently in the process of planning a refurbishment program for a number of our apartments, and feedback such as yours helps us prioritise these improvements. Regarding parking, we understand that changes to pricing can be disappointing. While self-parking is now charged separately, this reflects the current operating costs associated with providing and maintaining our secure parking facilities. We also regret that you did not feel your Accor Gold membership was appropriately recognised. We value our ALL – Accor Live Limitless members, and your feedback will be shared with our team as we continue to review how we acknowledge and enhance the experience of our loyal guests. Should you decide to stay with us again, I would be delighted if you could contact me directly prior to your arrival. I will personally ensure that your stay is a memorable one and that we have the opportunity to restore your confidence in Peppers Soul. Thank you again for your honest feedback. We sincerely hope to welcome you and your family back in the future. Kind regards, Fabien Dewelle General Manager

Customer review rating 5.0/5

Graeme M. Families - Confirmed reviews ALL

Dear Graeme M., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our facilities and hotel to be excellent. Your satisfaction is our priority, and we hope to welcome you back soon for another amazing experience. Best regards, Peppers Soul Surfers Paradise

Other web-users rate our hotel

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