Peppers Soul Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.2/5 1,967 reviews

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8 The Esplanade, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Our Mediterranean inspired restaurant Hyde Paradiso on Level 1 features stunning beach views

  • Spoilt for choice, we have a indoor lap pool, and outdoor pool with stunning beach views

  • Experience pure relaxation during your holiday with a visit to our sauna, steam room and spa

  • If you feel like keeping fit during your stay, we have a fully equipped gymnasium onsite

  • Enjoy the BBQ facilities with friends and family amongst tranquil, landscaped gardens

Our accommodation(s)

Penthouse

Presidential Suite Deluxe

  • 9 pers. max
  • 450 m² / 4843 sq ft
  • Bedding 2 x King size bed(s) and 2 x Single bed(s) and 1 x Queen size bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony

Hotel location

Peppers Soul Surfers Paradise

8 The Esplanade
4217 SURFERS PARADISE
Australia

GPS:-28.001037, 153.430649

Telephone
Fax +61 7 5635 5799

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

HYDE PARADISO

A lively oceanfront lounge, Hyde Paradiso is inspired by the L.A. lifestyle. Incredible beach views, over-size cocktails, signature sgroppinos, mouthwatering Mediterranean food and DJ soirees on weekends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,967 reviews

TripAdvisor Rating  4.5/5  3,899 reviews

Certificate of excellence 2025

Best choice

TripAdvisor rating 5.0/5

Irina K TripAdvisor review

The location is perfect near the beach. A room with a sea view is a must. Our room was like an apartment—large, comfortable, and clean, with a washer and dryer. There was also a big terrace with amazing view on the ocean and beach. There in-door and out-door pools - big and clean. I also visited the gym which is not big but acceptable - almost no people there. You also should find a lovely garden near the out-door pool. The only odd thing was the breakfast—we booked a room with breakfast, but upon check-in, we were told that only snacks and drinks were included, with main courses requiring an extra charge. Upon check-out, we discovered that the main courses were actually included in our reservation. We also had two trial days during our stay when they served a full breakfast buffet.

Customer review rating 2.0/5

Thanh V. T. Families - Confirmed reviews ALL

The sub-penhouse apartment is quite run down, lack of maintenance. furnitures are dirty and walls have heavy marks, broken power points (quite unsafe). Shower knob is hard to turns and shop dispenser is not working. Have been here several times but extremely unsatisfied this time with the condition of the apartment.

Dear Thanh, Thank you for your loyalty and for taking the time to share such detailed feedback. We are truly sorry to read about the condition of your apartment during this stay. This is far from the standard we aim to provide, especially for a returning guest, and we understand how disappointing this must have been. We take your comments regarding cleanliness, maintenance issues, and safety concerns very seriously. Our team will follow up with immediate inspections and corrective actions to ensure these issues are addressed without delay. We appreciate your comments about our team and your booking experience, but we regret that the overall stay did not reflect the quality you rightfully expect from us. We hope you will consider giving us another opportunity to provide you with the high-quality experience you have previously enjoyed. Peppers Soul Management Team

Customer review rating 5.0/5

Margaux B. Business - Confirmed reviews ALL

Went for work with my children and stayed a few days after for pleasure. Accommodation was clean and spacious. The team at both front desk and HYDE were super accommodating to our dietary requirements which was amazing!

Dear Margaux, Thank you very much for sharing such a wonderful review. We are delighted to hear that both your work stay and your family getaway were memorable, and that our accommodation, housekeeping, and the team across Front Office and HYDE made your visit so enjoyable. It is fantastic to know that Maie and Tommy contributed to creating special moments for you and your children — your kind words will certainly be shared with them. We are also pleased that our housekeeping team supported your children’s safety needs, and that our sustainability efforts resonated with you. We appreciate you highlighting the booking issues you experienced with the ALL App. Although this occurred before your arrival, your feedback is important and will be passed on to ensure a smoother process in the future. Thank you once again for choosing Peppers Soul and for your continued loyalty as a Diamond member. We hope to welcome you and your family back for another exceptional stay. Peppers Soul Management Team

Customer review rating 4.5/5

Ryan C. Couples - Confirmed reviews ALL

one of the best hotels easily in Australia if not the best

Dear Ryan, Thank you for your excellent feedback and for choosing to stay with us. We are glad to hear that you consider Peppers Soul to be one of the best hotels in Australia and that your experience was positive across your stay, from booking to check-out. It is great to know that our team made a strong impression and that you enjoyed the comfort of your accommodation. We appreciate you highlighting the cleaning issue you noticed. We will ensure this is followed up with our housekeeping team so we can improve the consistency of our standards. Thank you again for sharing your experience and for your loyalty as a Gold member. We look forward to welcoming you back for another great stay. Peppers Soul Team

Customer review rating 0.5/5

Crystal B. Couples - Confirmed reviews ALL

Very disappointed in our stay, giving the price we paid. My husband and I stayed over 29th Nov to 1st Dec. We were staying here as we had an event to attend. Our check in was very rushed, there was only one other person waiting behind me so there was no need to rush. We entered our room and noticed it was very unclean, nothing had been wiped down or vacuumed. The bathroom was disgusting, hair all over the place...clearly the room had not been cleaned. We had to call reception to have the room cleaned, which took two women 40 minutes (they were lovely) which we had to just wait...which we had a taxi scheduled to pick us up which we nearly missed and had no time to get ready. Also the fittings and shower etc are all very old and outdated. Did we get a dodgy room/floor. The waiting area outside our lift (level 8) was very dirty and again hair everywhere. A lot of the furnishings are old and damaged. We understand that schoolies was on, so perhaps you should consider putting on more staff and training them better. Our checkout was also lacking, I had to ask the lady what we do with our room keys and she said 'oh i can take them for you' however after charging us for our parking, we had to ask how we get out of the carpark which she then gave us back the carpark card to get out. The hotel has a great view and location and this seems to be all the you offer because the charge of the rooms is ridiculous for what this place actually looks like. When I stay at a 5 star hotel and pay for that...then that is what I expect. Unfortunately we will never stay again nor recommend this hotel to anyone.

Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely regret to learn about your experience, particularly concerning the cleanliness of your room and the overall condition of our facilities. We strive to maintain high standards, and it is disappointing to hear that we fell short during your visit. I appreciate your acknowledgment of our staff's efforts to assist you, despite the challenges you faced with the room's condition. Your comments regarding the check-in and check-out processes have been noted, and we will continue to review our procedures to ensure a smoother experience for our guests. We value your input regarding our furnishings and the cleanliness of common areas, as it is essential for us to provide a pleasant environment. While we understand your frustrations, we hope you may reconsider your stance in the future, as we continuously strive to enhance our guest experience. Thank you once again for your feedback. Best regards, Peppers Soul Surfers Paradise

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.