Dear Karmel, Thank you for your wonderful feedback and for sharing your experience at Peppers Soul Surfers Paradise. We are delighted to hear that you enjoyed the spacious, well-appointed apartment, peaceful surroundings and beautiful ocean views from your balcony. Our central location, with the beach, cafés and restaurants just moments away, makes it an ideal setting for a relaxing getaway, and we are pleased this contributed to such an enjoyable stay. It is also wonderful to know that our team made a positive impression throughout your visit. We appreciate your constructive feedback regarding breakfast hours, the availability of in-room dining and the differences in television channel selections between the living room and bedroom. We understand how these additional conveniences can enhance the overall guest experience, and we will share your comments with the relevant teams for consideration. Karmel, thank you again for your recommendation. We hope to have the pleasure of welcoming you back to Peppers Soul Surfers Paradise for another relaxing stay by the beach. Kind regards, Martin Operations Manager Peppers Soul

Dear Primrose, Thank you for your wonderful feedback and for rating your stay at Peppers Soul Surfers Paradise so highly. We are delighted to hear that you and your family enjoyed a comfortable and picturesque stay, with our fantastic views and central location making your experience so memorable. It is especially pleasing to know that you experienced no disappointments and enjoyed our accommodation, cleanliness and breakfast selection. Thank you also for your feedback regarding our team. We are always looking for ways to enhance the guest experience, and your comments are valued. We look forward to welcoming you and your family back to Peppers Soul Surfers Paradise for another memorable stay. Kind regards, The Peppers Soul Surfers Paradise Team

Sharon, Thank you for taking the time to share your detailed feedback following your recent stay at Peppers Soul Surfers Paradise. We appreciate your continued support and are pleased to hear that you once again enjoyed our location. However, we are genuinely disappointed that the condition and cleanliness of your four-bedroom penthouse fell short of your expectations. Please accept our sincere apologies that the apartment did not reflect the standard you should reasonably expect from a deluxe penthouse. We acknowledge your concerns regarding the worn and scratched living area tiles, marked rugs and couch, dilapidated side tables, gritty balcony tiles and uncomfortable outdoor furniture. We understand that these issues, combined with the need for a thorough clean, detracted significantly from your experience. Your feedback highlights the importance of maintaining both our housekeeping standards and the condition of our furnishings. We are also concerned by your comments regarding the unpleasant smell of garbage mixed with a deodoriser when exiting the lift on your floor. We appreciate how uncomfortable this would have been and will ensure your feedback is shared with the relevant team for review. Thank you also for your observations regarding breakfast, particularly the volume of the music and the availability of team members to assist guests. We recognise the importance of a comfortable dining environment and attentive service, especially during busy periods. We have also noted your feedback regarding Wi-Fi connection speeds and understand the frustration when connectivity does not meet expectations. While we are pleased that our team made a positive impression, we regret that these concerns affected your overall satisfaction. As an ALL Accor Platinum member and Accor Vacation Club member, your continued loyalty is valued, and we recognise the importance of delivering a consistent standard across every aspect of your stay. Please be assured that your feedback will be shared with the relevant teams so that the apartment's cleanliness, furnishings, balcony condition and the other matters raised can be reviewed and addressed. Sharon, thank you again for bringing these concerns to our attention. We sincerely apologise that this visit did not meet the standard you have come to expect from Peppers Soul Surfers Paradise. We hope to have the opportunity to welcome you back and provide the comfortable, well-maintained experience you deserve. Kind regards, Martin Operations Manager Peppers Soul

Dear Andrew, Thank you for your wonderful feedback and for rating your stay at Peppers Soul Surfers Paradise so highly. We are delighted to hear that you and your family of six enjoyed your stay, particularly our central location, with the beach, dining and shopping options all within easy reach. It is especially pleasing to hear your recognition of Kevin Le Bihan. We will be sure to pass on your kind words, as we know he will appreciate knowing his efforts in coordinating your booking made such a positive difference to your experience. Thank you for your continued support as an ALL Accor Platinum member and Accor Vacation Club member. We truly value your loyalty and look forward to welcoming you and your family back to Peppers Soul for another memorable stay. Kind regards, Martin Operations Manager Peppers Soul

Dear Lorenzo, Thank you for your wonderful feedback and perfect 100/100 rating. We are delighted to hear that you and your family had such an enjoyable stay at Peppers Soul Surfers Paradise. It is fantastic to know that our team made a positive impression from arrival through to departure, particularly with our luggage assistance. We are also pleased that you enjoyed the spacious, clean accommodation and our spectacular ocean views. Spotting whales while enjoying breakfast on the deck must have been a truly memorable experience! We appreciate your feedback regarding the timing of our housekeeping service and will share this with our team as we continually look for ways to improve our guest experience. Thank you for your kind recommendation. We look forward to welcoming you and your family back to Peppers Soul for another memorable stay in the near future. Kind regards, The Peppers Soul Surfers Paradise Team

Dear Lisa, Thank you for your wonderful feedback and continued loyalty to Peppers Soul Surfers Paradise. We are delighted to hear that your stays in Apartment 5702 are always enjoyable and that our team consistently makes you feel welcome. Your kind recognition of our staff is greatly appreciated, and we will be sure to share your feedback with the team. We have also taken note of your request to bring back the much-loved Benny Hash at Valentina! It is lovely to hear that you have been looking forward to enjoying it again, and we appreciate you sharing your enthusiasm with us. We will certainly pass your feedback on to our restaurant team for consideration. Thank you again for your ongoing support as an ALL Accor Gold member and Accor Vacation Club member. We look forward to welcoming you back for another wonderful stay — and hopefully, another Benny Hash in the future! Kind regards, The Peppers Soul Surfers Paradise Team

Dear Leigh, Thank you for taking the time to share your feedback following your family stay at Peppers Soul Surfers Paradise. We are pleased to hear that you enjoyed the spacious, clean and comfortable accommodation, and that your arrival, departure and Wi-Fi experience met your expectations. However, we acknowledge your concerns regarding the breakfast selection and the level of service provided by our food and beverage team. Please accept our sincere apologies that the variety of breakfast options did not meet your expectations and that your coffee was presented with a spill on the saucer. We understand that attention to detail is essential, particularly in a luxury hotel, and that these small details can have a significant impact on the overall dining experience. We also appreciate your feedback regarding the timing of your coffee service and the experience of our team members. Your comments will be shared with our restaurant management team to review service standards, staff training and the importance of ensuring that all food and beverages are presented to guests with the care and professionalism they deserve. Thank you for your continued support as an ALL Accor Gold member and Accor Vacation Club member. We are also pleased to know that you value the ALL Accor loyalty programme and our sustainability efforts. We appreciate your honest feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide you with a more consistently enjoyable experience. Kind regards, Martin Operations Manager Peppers Soul

Dear Kristy, Thank you for your wonderful feedback and perfect 100/100 rating. We are delighted to hear that you had such an enjoyable stay at Peppers Soul Surfers Paradise. It is fantastic to know that you appreciated our prime location, excellent facilities, and the cleanliness and comfort of your accommodation. Your kind words are greatly appreciated, and we look forward to welcoming you back for another memorable stay in the future. Warm regards, Peppers Soul Surfers Paradise

Dear Donald, Thank you for sharing your feedback. We are pleased to hear that you found our location convenient and that our team made a positive impression during your stay. However, we sincerely apologise that the condition and cleanliness of your apartment fell short of the standards we strive to maintain. The concerns you have raised regarding the carpets, lounge, tiled flooring and damaged blind are disappointing, and we understand how this would have detracted from your overall experience. Please be assured that your feedback will be shared with our housekeeping and maintenance teams for review and follow-up. We appreciate you bringing these matters to our attention, as they help us identify where improvements are needed. We regret that this experience has affected your willingness to return and appreciate you taking the time to provide such detailed feedback. We hope you may reconsider visiting us in the future and allow us the opportunity to provide you with the comfortable and well-maintained accommodation you should expect. Kind regards, Martin Operations Manager Peppers Soul

Dear Anna, Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed the spacious, well-lit apartment, comfortable beds, and friendly service from our team. We’re sorry, however, that the shower water pressure and temperature were inconsistent and that the taps were difficult to manage. We understand how important a comfortable shower experience is, especially for families, and we appreciate you bringing this to our attention. We will share your comments with our maintenance team for review. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you and your family back for an even more enjoyable stay. Warm regards, Peppers Soul Management Team

Dear Deepa, Thank you for your continued loyalty to Soul Peppers and for choosing to stay with us almost every year. We truly appreciate your support and are pleased to know that you continue to enjoy staying with us. However, we sincerely apologise that this visit did not fully meet your expectations. Your feedback regarding the dusty carpets and rugs is well noted, and we will share this with our housekeeping and maintenance teams for review. We also apologise for the delay in providing your room keys. We understand that timely check-in is an important part of a welcoming arrival experience, and we regret the inconvenience caused. Your comments are valuable to us as we continually strive to improve our guest experience. We hope to have the opportunity to welcome you back to Soul Peppers for an even more enjoyable stay. Warm regards, Peppers Soul Management Team

Dear Sunil, Thank you for your wonderful feedback and for awarding Peppers Soul Surfers Paradise a perfect score. We are delighted to hear that you and your family enjoyed your stay, particularly our central location, spacious and clean apartment, and the spectacular views of the ocean and city from the 52nd floor. It is especially pleasing to know that our team made such a positive impression through their warm and courteous service. We will be sure to share your kind comments with the team, including our bartender from Hungary. We also appreciate your feedback regarding the breakfast selection and variety. Your comments are valuable, and we will share them with the relevant team as we continue to look for ways to enhance our guests’ dining experience. Thank you for your loyalty as an ALL Accor Gold member and for choosing to book directly through the ALL Accor app. We look forward to welcoming you and your family back to Peppers Soul Surfers Paradise for another memorable stay. Kind regards, Martin Operations Manager Peppers Soul

Dear Kristopher, Thank you for sharing your feedback following your recent family stay at Peppers Soul. We are pleased to hear that you enjoyed our prime location and found the booking process easy, particularly with the assistance of our reservations team. We also appreciate your continued support as an ALL Accor Gold member and Accor Vacation Club member. We acknowledge your comments regarding some of our common areas beginning to show signs of wear. We understand the importance of maintaining our facilities to the standard our guests expect, and your observations are valuable as we continue to identify opportunities for improvement. Thank you again for your feedback and for recognising the positive aspects of your stay. We look forward to welcoming you and your family back to Peppers Soul for another enjoyable visit. Kind regards, Martin Operations Manager Peppers Soul

Dear Leanne C., Thank you for your kind feedback. We are delighted to hear that you enjoyed your apartment and found our staff to be helpful. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Sharath Kumar Assistant Manager Peppers Soul Surfers Paradise

Dear Shelley B., Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that you enjoyed our prime location, and that our staff contributed positively to your experience. It is heartening to know that Kevin and Oliva made your visit special, particularly for your 70th birthday celebration. Your feedback about the housekeeping service is appreciated, and we are glad you found your apartment spacious and well-maintained. It is always our goal to create memorable experiences for our guests. Thank you once again for your lovely review. Kind regards, Sharath Kumar Assistant Manager Peppers Soul Surfers Paradise

Dear Ronash, Thank you for sharing your feedback following your recent family stay at Peppers Soul Surfers Paradise. We are pleased to hear that you enjoyed our central location, the convenience of being within walking distance of Surfers Paradise Beach and Cavill Avenue, and the friendly, accommodating service provided by our team. We also appreciate you recognising Matthew Cole for his contribution to your stay, and we will be sure to share your kind comments with him. However, we sincerely apologise for the initial housekeeping shortcomings and the extended lift waiting times during peak periods. While we are pleased our reception team was able to address the cleanliness concerns promptly, we acknowledge that your apartment should have been properly serviced from the outset. Your feedback has been shared with the relevant teams to reinforce our housekeeping standards and identify opportunities to improve the overall guest experience. We also recognise that lift delays can be frustrating, particularly during busy periods, and appreciate your patience and understanding. Thank you for your continued support as an ALL Accor Silver member and Accor Vacation Club member. Your feedback is valuable to us, and our team is always here to assist with any concerns our guests may have. We look forward to welcoming you and your family back to Peppers Soul for another enjoyable stay. Kind regards, Martin Operations Manager Peppers Soul Surfers Paradise

Dear Nabeel S., Thank you for your feedback regarding your recent stay. We appreciate your kind words about our location and staff. However, I regret to hear about the issues you encountered with the kitchen appliances, cabinetry, and shower screens. Your comments are valuable, and we will take them into consideration as we continually strive to improve our services and facilities. Best regards, Peppers Soul Surfers Paradise

Dear Jonathan, Thank you for taking the time to share your feedback and for rating your overall experience 70/100. We are pleased to hear that you enjoyed the spaciousness of your apartment, the excellent views and our convenient location, and that you found the breakfast to be decent. We sincerely apologise for the condition of the shower, particularly the mould and rust around the caulking and the issue with the shower head. We appreciate you bringing these matters to our attention, and we will ensure they are shared with our Maintenance and Housekeeping teams for review and appropriate attention. We also acknowledge your comments regarding the lifts and will include this feedback as we continue to consider improvements to our facilities. We also note your feedback regarding the payment gateway during the booking process and the Wi-Fi connection speed. These are valuable observations, and we will share them with the relevant teams for further review. As a valued ALL Accor Gold member, we appreciate your continued loyalty and are grateful that you chose to stay with us. Our team is always here to assist with any concerns our guests may have during their stay, and we hope to have the opportunity to provide you and your family with an improved experience on your next visit. Thank you again for your constructive feedback. Warm Regards Martin Operations Manager Peppers Soul

Dear Dean M., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to know you appreciated our location and the attentiveness of our staff, particularly Tommy. However, we regret to hear that your experience did not meet your expectations in several areas. We understand your concerns regarding the condition of the rooms and the issues with the shower head. Please know that we are continuously evaluating our facilities for potential improvements. Additionally, we acknowledge your comments about the parking area and lift access challenges. These are important considerations that we will take into account as we plan for future enhancements. Regarding room service timing and pool temperatures, we appreciate your input and will review our procedures to better serve our guests. Your feedback is invaluable as it helps us to identify areas where we can improve and ensure that we provide a more enjoyable experience in the future. We hope you may reconsider and give us another opportunity to serve you better in the future. Best regards, Sharath Kumar Assistant Manager Peppers Soul Surfers Paradise