Peppers Soul Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.1/5 1,878 reviews

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Description

Hotel extras

  • Spoilt for choice, we have a indoor lap pool, and outdoor pool with stunning beach views

  • Experience pure relaxation during your holiday with a visit to our sauna, steam room and spa

  • If you feel like keeping fit during your stay, we have a fully equipped gymnasium onsite

  • Enjoy the BBQ facilities with friends and family amongst tranquil, landscaped gardens

Our accommodation(s)

Penthouse

Presidential Suite Deluxe

  • 9 pers. max
  • 450 / 4843 sq ft
  • Bedding 2 x King size bed(s) and 2 x Single bed(s) and 1 x Queen size bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony

Hotel location

Peppers Soul Surfers Paradise

8 The Esplanade
4217 SURFERS PARADISE
Australia

GPS:-28.001037, 153.430649

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

HYDE PARADISO - CLOSED FOR RENOVATIONS

Please note the on-site restaurant will be closed for renovations from 4 May to 9 June 2026. During this time, no dining services will be available, including room service, breakfast, lunch or dinner. We appreciate your understanding.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,878 reviews

Customer review rating 2.5/5

Bjorn V. W. V. Families - Confirmed reviews ALL

The location is fantastic and there’s good onsite parking. The rooms are tidy but the outdated TV and audio setup is difficult to operate and doesn’t work in some rooms. Furthermore, there’s no status recognition.

Dear Bjorn V. W. V., Thank you for your feedback regarding your recent stay. We appreciate your comments about our location and parking. However, we take note of your concerns regarding the television and audio setup, as well as the recognition of our guests' status. Your insights will be considered for future improvements. Warm Regards, Peppers Soul Surfers Paradise

Customer review rating 5.0/5

Donna K. Families - Confirmed reviews ALL

Happy

Dear Donna K., Thank you for your positive feedback. We are delighted to hear that you had a good experience at Peppers Soul Surfers Paradise. Your satisfaction is our priority, and we look forward to welcoming you back in the future. West Regards, Peppers Soul Surfers Paradise

Customer review rating 4.0/5

Frank L. Friends - Confirmed reviews ALL

It all went as wanted.

Dear Frank, Thank you for sharing your feedback following your stay with us at Peppers Soul Surfers Paradise. We are pleased to hear that everything went as wanted and that your accommodation and cleanliness met your expectations. It is also wonderful to know that our team, check-out experience, and WiFi contributed positively to your stay. We appreciate your comments as an ALL Classic member and thank you for choosing to book with us through the Accor ALL App. We hope to have the pleasure of welcoming you back to our hotel again soon. Kind regards, Peppers Soul Team

Customer review rating 2.5/5

Yolanda K. Couples - Confirmed reviews ALL

the team worked well to resolve the laundry issue. but the cockroach issue seems to be nothing new and doesnt reflect good care of common facility area

Dear Yolanda K., Thank you for your feedback regarding your recent stay. We appreciate your acknowledgment of our team’s efforts in resolving the laundry issue during your time with us. We sincerely apologise for the concerns you experienced regarding cleanliness in the common facilities, particularly the Level 3 area. As you are aware, as soon as your concerns were brought to our attention, we immediately arranged for a professional pest control treatment to be carried out. Following this attendance, we can confirm the issue was resolved successfully. We understand your comments regarding the presentation and care of our shared facilities and regret that your experience did not reflect the high standards we aim to maintain. Guest feedback such as yours is important in helping us identify areas requiring additional attention and monitoring. Thank you again for taking the time to share your experience, and we hope to have the opportunity to provide you with a much-improved stay in the future. Peppers Soul Management

Customer review rating 5.0/5

Mark G. Couples - Confirmed reviews ALL

Excellent location, very understanding staff.

Dear Mark G., Thank you for your kind feedback regarding our location and staff. We are pleased to hear that you had an enjoyable experience at Peppers Soul. Your comments are greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Peppers Soul Management

Other web-users rate our hotel

  • 1,057 reviews 9.2/10 Location
  • 1,700 reviews 7/10 Room
  • 1,063 reviews 5.9/10 Service
  • 20 reviews 5.2/10 WiFi
  • 607 reviews 3.2/10 Cleanliness
  • 254 reviews 5.5/10 Value
  • 165 reviews 5.5/10 Breakfast

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