Peppers Soul Surfers Paradise 5 stars

Customer review rating 4.5/5 1,726 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Peppers Soul Surfers Paradise
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+ 19 Services
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Hotel extras

  • 20 meters to the Beach

  • Uninterrupted ocean views

  • Daily service, free wifi and free car park

  • Luxury apartments overlooking the ocean

  • Hyde Paradiso

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • GOLD COAST AIRPORTPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
Business services
  • 6 meeting room(s)
  • Self service business centrePaying
  • Copy/print service availablePaying
Information message

Hotel location

Peppers Soul Surfers Paradise

8 The Esplanade
4217
surfers paradise
australia

Tel: +611300092876

Fax: (+61)7/56355799

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 23.2km / 14.42 miles - Shuttle paying

GPS :-28.001037, 153.430649

Our accommodations

Towering above white sandy beaches and sparkling waters, Peppers Soul in Surfers Paradise delivers premium beachfront accommodation. Comprised over 77 levels, this architecturally inspired building boasts a superb selection of 1, 2 and 3 Bedroom Apartments appointed with contemporary furnishings, extensive sea views, private balconies, designer bathrooms and gourmet kitchen facilities. Cutting edge technology is coupled with all of the modern conveniences you require, for the optimal experience.

1 Bedroom Ocean View Apartment

  • Max. number of persons: 2
  • Area: From 120 / 1292 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

2 Bedroom Ocean View Apartment

  • Max. number of persons: 4
  • Area: From 130 / 1399 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

2 Bedroom Plunge Pool Apartment

  • Max. number of persons: 4
  • Area: From 130 / 1399 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

2 Bedroom Sky View Apartment

  • Max. number of persons: 5
  • Area: From 130 / 1399 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

3 Bedroom Ocean View Apartment

  • Max. number of persons: 7
  • Area: From 160 / 1722 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

3 Bedroom Plunge Pool Apartment

  • Max. number of persons: 7
  • Area: From 160 / 1722 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

3 Bedroom Sky View Apartment

  • Max. number of persons: 7
  • Area: From 160 / 1722 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

3 Bedroom Sub Penthouse

  • Max. number of persons: 7
  • Area: From 220 / 2368 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

3 Bedroom Penthouse

  • Max. number of persons: 7
  • Area: From 260 / 2799 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

4 Bedroom Sub Penthouse

  • Max. number of persons: 9
  • Area: From 300 / 3229 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar
Apartments

Our restaurants and bars

HYDE PARADISO

Type of cuisine: Gourmet

A lively oceanfront lounge, Hyde Paradiso is inspired by the L.A. lifestyle. Incredible beach views, over-size cocktails, signature sgroppinos, mouthwatering Mediterranean food and DJ soirees on weekends.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 132

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 81 people

Find out more

Our guest reviews for
Peppers Soul Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,726 reviews

Excellent

Customer review rating 4.5/5

Ilia B. Business - 08/08/2020 Confirmed reviews ALL

Excellent customer service on reception by German lady , very friendly and professional

Dear Ilia B., Thank you for your lovely comments and we are thrilled you enjoyed your stay with us. We hope to welcome you back very soon. Sincerely, The German lady (Ann)

Amazing location and room!

Customer review rating 4.5/5

Paul S. Families - 07/08/2020 Confirmed reviews ALL

We had an overnight stay on the way back to Sydney and decided to treat ourselves and support local tourism.

Dear Paul William S., We very much appreciate your comments regarding your stay at the Peppers Soul Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ann-Kathrin

Brilliant Stay

Customer review rating 4.5/5

Dougallp Families - 07/08/2020 Confirmed reviews ALL

Location is everything regarding Peppers Soul. Easy walk and scooter for kids to everything we wanted to do as a family in Surfers Paradise. Facilities are superb and great to sit in the spa and pool under the winter sun. Snagging views from our 2 bedroom apartment which was reasonably priced compared to other hotels in the area. So many restaurants in a 5 block radius to eat and drink at.

Dear Dougall P., We very much appreciate your comments regarding your recent stay at Peppers Soul Surfers Paradise. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Warm regards, Cheslea M

Well located

Customer review rating 4.5/5

Ayush B. Couples - 07/08/2020 Confirmed reviews ALL

amazing view and location The service was impressive Clean and well maintained room Amazing hotel and room facilities Efficient staff.

Dear Ayush B., We very much appreciate your comments regarding your recent stay at Peppers Soul. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with the team. I hope we can welcome you back to Peppers Soul soon. Warm regards, Chelsea M

Not good enough

Customer review rating 4.5/5

John W. Couples - 05/08/2020 Confirmed reviews ALL

We live local and decided to have a weekend to relax. The hotel was non operative, choosing not to open restaurant or amenities to safe costs during this COVID19. The room itself had great views and was large in size with every you needed to make stay comfortable. The room however was extremely dirty, never have I seen so much dust, mould, stains and room damage in any hotel before. Being newly built, this was poor. Wouldn't recommend staying here for the prices they are asking, if we knew prior to booking no services were available we wouldn't of booked. They fail to disclose this on booking and advise after you have paid. This is misleading and unethical.

Good Evening Darren, Thank you for taking the time to provide feedback following your stay at Peppers Soul. We are disappointed to read the property fell short of expectations and do apologise for this. CovidSafe restrictions have forced us to make significant changes to day to day hotel operations and the services we offer. Luggage handling, valet services and cleaning procedures have been revised to align with CovidSafe guidelines, but more importantly to ensure the safety of our guests. The Indoor and outdoor leisure facilities were operating during your stay with us located on Level 3. We do apologise for any inconvenience caused due to the Restaurant not operating. We do hope to re-open the venue soon inline with all COVID-19 restrictions. Should you wish to discuss further, please do not hesitate to contact me. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

Amazing views

Customer review rating 4.5/5

C. B. Couples - 05/08/2020 Confirmed reviews ALL

What beautiful views we had! Thoroughly enjoyed our time either relaxing on our balcony or in the outdoor spa overlooking the ocean. Staff were super friendly and everything in our unit was super clean and comfortable.

Good Afternoon Corinne, Thank you for taking the time to provide feedback following your stay at Peppers Soul. We are pleased to hear you enjoyed your stay with us and found the views and staff to be great. I will be sure to pass your comments onto the team. We hope to welcome you back on your next trip to the Gold Coast. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

Perfect stay

Customer review rating 4.5/5

Vouli Families - 05/08/2020 Confirmed reviews ALL

From check-in everything was amazing. Service was very responsive with all extras being sent to our room very quickly. Beautiful view and amazing views/location. We saw a whale.

Good Afternoon William, Thank you for taking the time to provide feedback following your stay at Peppers Soul. We are delighted to read you enjoyed your stay with us and found the staff to be good. I will be sure to pass the feedback onto our teams and especially Daniel. We hope to welcome you back on your next stay trip to the Gold Coast. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

Awesome view

Customer review rating 4.5/5

Suze Couples - 05/08/2020 Confirmed reviews ALL

We stayed here 6 years ago and loved it. Views are amazing and it’s great to have a big balcony to enjoy. Noticed the apartment could do with some freshening up but all appliances worked well. No staff to be seen around due to COVID-19 but we didn’t need any assistance.

Dear Suzanne K., We very much appreciate your comments regarding your recent stay at Peppers Soul Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff during this time. Your feedback regarding the room has been passed onto the owner and will be actioned! Thankyou for bringing our atttention to this. I hope we can welcome you back to Peppers Soul soon, especially when everything opens back up and we can resume our normal servicing! Warm regards, Chelsea M

Location and professional staff

Customer review rating 4.5/5

Ali S. Couples - 04/08/2020 Confirmed reviews ALL

AS usual very good, however when arriving the portal ask me to put the bags on trolley but unfortunately I have spine operation and not fit to do it. Also we stayed two days but there was no room cleaning service.

Good Afternoon Ali, Thank you for taking the time to provide feedback following your stay at Peppers Soul. We are pleased to read you once again enjoyed your stay with us. Due to COVID-19 some of our services have had to be adapted to ensure we meet our COVID Safe Plans and unfortunately luggage services is one of those areas. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

World class experience

Customer review rating 4.5/5

Meganf Couples - 04/08/2020 Confirmed reviews ALL

Soul is a fantastic place to stay. The location right on the beach is unrivaled and the staff go out of their way to make your stay special. The rooms are extremely clean and luxurious.

Good Afternoon Megan, Thank you for taking the time to provide feedback following your stay at Peppers Soul. We are delighted to read you enjoyed your stay with us and found the staff to be amazing during your stay. I will be sure to pass your kind comments onto the team. We hope to welcome you back to Soul soon. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

Great view, no security, no staff

Customer review rating 4.5/5

J Couples - 04/08/2020 Confirmed reviews ALL

First night returning the only entrance was blocked off by around 50 drunk guests no security around at all. The entire time there was no doorman or security and often entry was blocked by drunks or electricians. Check in done by some random woman rather than hotel staff. Bag hold not secure. Left item in room and when calling to ask if found the staff said there's no record of ever staying in the hotel. No room cleaning due to covid but judging by the rest of the non existent staff I'd say it's more a cost cutting exercise. Restaurants and bars all closed but then again so is the front desk.

Good Afternoon Jay, Thank you for taking the time to provide detailed feedback following your stay at Peppers Soul. We are disappointed to read you did not have a great experience returning to the Hotel . I can assure you Peppers Soul has security on-site from 9pm - 5am every night to assist with our reception team and do regular patrols of the complex. I am unable to locate any correspondence with our 24 hour reception team regarding the issues at the entrance and should have we been advised, security would have attended immediately. I do see you were served and checked in to the hotel by one of our Duty Managers on that afternoon. I'm not quite sure what has happened in regards to the booking not being located. Should you wish to contact me on br… I would be more than happy to assist with checking to see if we have the lost property item. Due to COVID-19 some of our services have had to be adapted to ensure the safety of all Staff and Guests within the hotel and this does mean our Daily Housekeeping Service was not available during your stay however one of my colleague's called prior to your stay to advise of these changes. Should you wish to discuss further, please do not hesitate to contact myself at the email above. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

well located great space and good sized rooms

Customer review rating 4.5/5

Noel R. Couples - 04/08/2020 Confirmed reviews ALL

A great experience considering the situation. We did find dirty socks under the curtains and some ear plugs left in the dryer which was surprising and left us with the thought off cleanliness

Dear Noel R., We very much appreciate your comments regarding your stay at the Peppers Soul Surfers Paradise. My apologies about the items left behind in your room. I have forwarded your feedback to our Housekeeping Manager to prevent this from happening in the future. Thank you again for sharing your experience, and we hope to welcome you back very soon. Sincerely, Ann-Kathrin

Great location, friendly staff and Amazing View!

Customer review rating 4.5/5

Justine Families - 04/08/2020 Confirmed reviews ALL

This is the 4th stay at this hotel. It has such a beautiful feel about it from the moment you arrive Great views, great location walking distance to everything (making it easy to stock up on the groceries etc) The staff are very friendly and helpful. Appreciated the call a few days before to check that we were still coming and explaining what was affected by the Covid restrictions etc Family enjoyed the indoor spa, Pool and used the Gym Highly recommend this resort

Dear Justine M., We very much appreciate your comments regarding your stay at the Peppers Soul Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ann-Kathrin

Good position

Customer review rating 4.5/5

Kim Friends - 02/08/2020 Confirmed reviews ALL

Hotel clean and room lovely - disappointed that the photos on ALL are in no way indicative of the room you book. With Covid restrictions including limited services to rooms and no restaurant it would have been nice as a loyalty member to have been offered some upgrade or bonus.

Good Afternoon Kim, Thank you for taking the time to provide feedback following your stay at Peppers Soul. We appreciate your comments regarding the website, and as we manage a large amount of rooms, they can slightly differ from the photos and these should be used for indicative purposes only. I have passed the feedback onto our web updates team to look into. I have passed your comments on regarding your membership to Accor Plus to look into. We hope to welcome you back once all facilities are re-opened within the property. Kind Regards, Brad Waugh Assistant Manager

Luxurious with stunning views

Customer review rating 4.5/5

Andrew M. Couples - 02/08/2020 Confirmed reviews ALL

Incredible wow factor, staff ensured that we felt welcome

Dear Andrew, Thank you for your review regarding your recent stay with us at Peppers Soul. We are so pleased to read that you had a comfortable stay with us, particularly enjoying our views and staff. Your feedback is greatly appreciated by our team so I will ensure your comments are passed on. We do hope to welcome you back in the future! Kind Regards, Maddi Reception

Not up to 5 star satisfaction

Customer review rating 4.5/5

Taylah Friends - 02/08/2020 Confirmed reviews ALL

For a three bedroom appartment, we didn’t have a big lounge area, we didn’t have a big open are, the showers had hardly any pressure and was pushing water to the side not straight down. The pillowed were very very terrible! I had to find a rug from in the cupboard and fold it into a pillow because the ones on the bed were literally that fat it would have broken my neck if I slept on it.

Good Afternoon Taylah, Thank you for taking the time to provide feedback following your stay at Peppers Soul. We are disappointed to read you did not enjoy your stay with us. We do apologise the room did not meet expectations and have passed your comments onto our Housekeeping team regarding the pillows in this unit. I do hope our reception team were able to rectify the slight leak once advised to our team. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul
Customer review rating 4.5/5

Anonymous Couples - 02/08/2020 Confirmed reviews ALL

Really nice place. Parking and lifts were confusing to find for guests. Not marked enough to where abouts to catch lift for specific apartment.

Dear Natalie, Thank you for your review regarding your recent stay with us. We are so pleased to read that you had an enjoyable stay with us. We greatly appreciate your feedback in further explaining our carparking and elevator situation on check in. We will use your feedback to improve on our service going forward. In regards to the TV remote batteries and lamp, I do hope our team were given the opportunity to resolve this for you during your stay. Regardless however, I apologise if this affected your stay and we will ensure this issue doesn't reoccur. In relation to your security bond, I believe I spoke with you recently over the phone regarding this. I have reached out to your bank on your behalf as discussed, so please do let us know if you encounter any further issues and we will try reaching out to your bank again. Thank you again for your review, and for choosing Peppers Soul. We hope to welcome you back in the future. Kind Regards, Maddi Reception

Relaxing

Customer review rating 4.5/5

Tony H. Couples - 02/08/2020 Confirmed reviews ALL

Very relaxing Disappointed to learn only 1 day prior to stay that most facilities on the property were closed.

Good Afternoon Anthony, Thank you for taking the time to provide feedback following your stay at Peppers Soul. We are pleased to read you enjoyed your stay with us. All facilities except the Restaurant services and daily housekeeping are currently operating at Peppers Soul. Kind Regards, Peppers Soul Team

dirty carpet

Customer review rating 4.5/5

Jim Couples - 01/08/2020 Confirmed reviews ALL

first room allocated was too dirty. second room's infotainment system was of a standard expected in a budget appartment.

Dear Jim G., Thank you for taking the time to tell us about your experience at the Peppers Soul Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ann-Kathrin

Good stay

Customer review rating 4.5/5

Anonymous Couples - 01/08/2020 Confirmed reviews ALL

Room was really nice, the only issue I had was that the shower taps were a little stiff

Good Afternoon Sonya, Thank you for taking the time to provide feedback following your stay at Peppers Soul. We are delighted to read you enjoyed your stay with us and hope to welcome you back soon. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

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