Peppers Soul Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.4/5 2,418 reviews

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Description

Hotel extras

  • Our Mediterranean inspired restaurant Hyde Paradiso on Level 1 features stunning beach views

  • Spoilt for choice, we have a indoor lap pool, and outdoor pool with stunning beach views

  • Experience pure relaxation during your holiday with a visit to our sauna, steam room and spa

  • If you feel like keeping fit during your stay, we have a fully equipped gymnasium onsite

  • Enjoy the BBQ facilities with friends and family amongst tranquil, landscaped gardens

Our accommodation(s)

Penthouse

Presidential Suite Deluxe

  • 9 pers. max
  • 450 / 4843 sq ft
  • Bedding 2 x King size bed(s) and 2 x Single bed(s) and 1 x Queen size bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony

Hotel location

Peppers Soul Surfers Paradise

8 The Esplanade
4217 SURFERS PARADISE
Australia

GPS:-28.001037, 153.430649

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

HYDE PARADISO

A lively oceanfront lounge, Hyde Paradiso is inspired by the L.A. lifestyle. Incredible beach views, over-size cocktails, signature sgroppinos, mouthwatering Mediterranean food and DJ soirees on weekends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,418 reviews

TripAdvisor Rating  4.5/5  3,838 reviews

A little disappointing

TripAdvisor rating 3.0/5

Sydney_Kat27 TripAdvisor review

While no doubt the location is great, as a Gold Accor member we were a little disappointed by our experience. We got the room we paid for, with no obvious upgrade, and a room with a number of issues. Broken wheels on the dishwasher, a/c controls very temperamental, maintenance people hanging outside the windows, a tv that was installed in the middle of the stay. No turn down service, no service when requested as we were going to be out for a couple of hours. None of the issues in of themselves were a problem - but combined together over a 7 night stay, and compared to what we typically experience at these properties, it was just a bit disappointing. (Separately the indoor hot tub was awful - with green slime in the foam - needed a thorough clean).

Service has declined

Customer review rating 1.5/5

Mahassen J. Families - Confirmed reviews ALL

House cleaning was not up to standard, Amenities were not replenished I had to call three times for tooth paste! Overall the service has declined greatly.

Dear Mahassen J., Thank you for taking the time to tell us about your experience at the Peppers Soul Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Peppers Soul Team.

Customer review rating 0.5/5

Lili X. Families - Confirmed reviews ALL

We booked peppers soul and fully paid for $2859 on 5 July 24 through Expedia Platform. We constantly received reservation confirmation and Welcome notice. Upon our landing at peppers soul front desk, shocked to be informed the reservation was cancelled and we had to pay $3114 to get the room to check in Without knowing what it was, no paperwork provided by peppers soul confirming the cancellation particularly we have never experienced incident like this whatever by dealing with the hotel directly or through Expedia - being their members for years - all the recent trips to Fiji, Hayman Island, Atlantic The Royal Dubai all went very well. Peppers soul demanded extra $255 - in fact $3148.25 was debited and 1.5 hours late to check in apartment 5305 without clean, my bed had no bedding, I slept on the mattress for 2 nights The front desk female staff require more training - she was arrogant and lazy. Instead of hardly blaming your sales marketing partner Expedia or having a bad face on us did not help your business. If I were her, firstly comforting the customer (I am 69 while my grandson only 13 after flight from Sydney to Gold Coast) then seeking solutions by matching the price with a lower floor plus helping out to communicate with your business partners- Expedia. Consulting with many professionals even hotel guests all believing peppers soul can do a much better job, situation like this, charging customers extra was not appropriate

Great location, beautiful views

Customer review rating 4.5/5

Roula P. Families - Confirmed reviews ALL

Very comfortable, great pools, spa, sauna, steam, gym… room was clean and spacious. Would stay again.

Dear Roula P., Thank you for choosing Peppers Soul Surfers Paradise for your recent stay and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your experience overall. Your compliments about our great location, beautiful views, and comfortable accommodations are greatly appreciated. We're pleased that you found our facilities such as the pools, spa, sauna, steam room, and gym to your liking. It's wonderful to know that you found your room clean and spacious, providing the comfort you needed during your stay. We have taken note of your feedback regarding the WiFi and cleanliness, and we will use this to continue improving our services for all our guests. If your travels bring you back to Surfers Paradise, we would love to welcome you again for another great stay. Warm regards, Peppers Soul Surfers Paradise

Great Location, team were great, very friendly.

Customer review rating 4.0/5

Carl P. Families - Confirmed reviews ALL

overall experience was great. (unfortunately, the hallways to the rooms were very off putting with a bad odor and our room sounded like a wind tunnel - it whistled unless you had a door open).

Dear CARL P., We very much appreciate your comments regarding your stay at the Peppers Soul Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peppers Soul Team.

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Other web-users rate our hotel

  • 1,071 reviews 9.4/10 Location
  • 1,696 reviews 7.7/10 Room
  • 1,120 reviews 7.4/10 Service
  • 31 reviews 2.6/10 WiFi
  • 529 reviews 4.8/10 Cleanliness
  • 260 reviews 7.2/10 Vibe
  • 146 reviews 5.5/10 Breakfast

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