Peppers Soul Surfers Paradise 5 stars

Customer review rating 4.5/5 1,416 reviews
Peppers Soul Surfers Paradise
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Hotel extras

  • 20 meters to the Beach

  • Uninterrupted ocean views

  • Daily service, free wifi and free car park

  • Luxury apartments overlooking the ocean

  • Hyde Paradiso

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • GOLD COAST AIRPORTPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Peppers Soul Surfers Paradise

8 The Esplanade
4217
surfers paradise
australia

Tel: +611300092876

Fax: (+61)7/56355799

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 23.2km / 14.42 miles - Shuttle paying

GPS :-28.001037, 153.430649

Our accommodations

Towering above white sandy beaches and sparkling waters, Peppers Soul in Surfers Paradise delivers premium beachfront accommodation. Comprised over 77 levels, this architecturally inspired building boasts a superb selection of 1, 2 and 3 Bedroom Apartments appointed with contemporary furnishings, extensive sea views, private balconies, designer bathrooms and gourmet kitchen facilities. Cutting edge technology is coupled with all of the modern conveniences you require, for the optimal experience.

1 Bedroom Ocean View Apartment

  • Max. number of persons: 2
  • Area: From 120
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

2 Bedroom Ocean View Apartment

  • Max. number of persons: 4
  • Area: From 130
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

2 Bedroom Plunge Pool Apartment

  • Max. number of persons: 4
  • Area: From 130
  • Views: Ocean/Sea view *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

2 Bedroom Sky View Apartment

  • Max. number of persons: 5
  • Area: From 130
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

3 Bedroom Ocean View Apartment

  • Max. number of persons: 7
  • Area: From 160
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

3 Bedroom Plunge Pool Apartment

  • Max. number of persons: 7
  • Area: From 160
  • Views: Ocean/Sea view *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

3 Bedroom Sky View Apartment

  • Max. number of persons: 7
  • Area: From 160
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

3 Bedroom Sub Penthouse

  • Max. number of persons: 7
  • Area: From 220
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

3 Bedroom Penthouse

  • Max. number of persons: 7
  • Area: From 260
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

4 Bedroom Sub Penthouse

  • Max. number of persons: 9
  • Area: From 300
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

HYDE PARADISO

Type of cuisine: Gourmet

A lively oceanfront lounge, Hyde Paradiso is inspired by the L.A. lifestyle. Incredible beach views, over-size cocktails, signature sgroppinos, mouthwatering Mediterranean food and DJ soirees on weekends.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 132

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 81 people

Find out more

Our guest reviews for
Peppers Soul Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,416 reviews

Great location

Customer review rating 4.5/5

Mark &. J. U. Couples - 20/02/2020 Confirmed reviews ALL

We stayed with Peppers Soul for two nights to catch up with family who live on the Gold Coast. The room was lovely, we were on the 52nd floor with amazing views although it rained the whole time we were there. That didn’t matter though because we could still walk everywhere and had a great time. We will definitely be coming back, hopefully the weather will be better

Good Evening Mark, Thank you for taking the time to provide feedback following your stay at Peppers Soul. We are delighted to hear you enjoyed your stay with us and hope to welcome you back on your next stay in the Gold Coast. Kind Regards, Brad Waugh

Stunning location - excellent facilities. A few hiccups though

Customer review rating 4.5/5

Danno O. Couples - 19/02/2020 Confirmed reviews ALL

We had specifically booked an Ocean View room - and upon check in we were given keys to a side facing room (2801) and were told that it was an upgrade from our booked room. We were disappointed that this was the case - as it was neither the room we had booked - or an upgrade. We revisited reception - and 10 minutes later were put into room 3103 - the view that we were originally booked in for. Not a good start by any means. The room was magnificent - and we loved it - but the Yamaha sound system didn't work - I reported it twice, but nothing seemed to be done. (We were there for 4 nights. so - a stunning hotel - amazing concierge service - very friendly - but some really strange negatives!!!!!

Good Evening David & Angela, Thank you for taking the time to provide feedback following your stay at Peppers Soul. We are pleased to see you enjoyed majority of your stay however are disappointed to read regarding your upgrade. We do apologise for this and on this occasions have fallen short of expectations. I am pleased our staff were able to rectify the issue for you and get you into a unit that had an Ocean front view. I will follow up with our maintenance team to see why this was not rectified during your stay and do apologise for any inconvenience this may have caused. We do hope we can welcome you back to Peppers Soul on your next stay in the Gold Coast. Kind Regards, Brad Waugh

GREAT LOCATION- PERFECT VIEW EASY ACCESS

Customer review rating 4.5/5

Anonymous Couples - 18/02/2020 Confirmed reviews ALL

WE STAYED FOR THE WEEKEND IT WAS GREAT TO GET AWAY FRIENDLY STAFF , WALKING DISTANCE OF RESTAURNATS COFFEE SHOPS AND ALSO THE FACILITIES TO LOOK AFTER YOURSELVES .WOULD DEFINATELY BOOK AGAIN

Good Evening Melissa, Thank you for taking the time to provide feedback following your stay at Peppers Soul. We are delighted to read you enjoyed your stay with us and found the staff to be friendly. I will be sure to pass your comments onto the team. We hope to welcome you back on your next stay in the Gold Coast. Kind Regards, Brad Waugh

Staff were amazing

Customer review rating 4.5/5

Mr S. Families - 18/02/2020 Confirmed reviews ALL

The staff were wonderful and accommodated our requests for a family birthday. Aside from that, the views, rooms, and location are amazing! We've stayed here numerous times and always look forward to coming back.

Thank you for taking the time to leave us feedback from your recent stay, Onkar. We are glad to hear that you thoroughly enjoyed yourself at Peppers Soul! I will pass on your special thanks to Tracey-Ann, who will be thrilled to hear. We look forward to welcoming you back on your next stay. Kind Regards, Georgia

Ideal location in Surfers Paradise

Customer review rating 4.5/5

Anton C. Families - 17/02/2020 Confirmed reviews ALL

Great location, ample parking, literally on the main beach, well equipped units, stunning views.

Good Evening Anton, Thank you for taking the time to provide feedback following your stay at Peppers Soul. We are delighted to read you enjoyed your stay with us and hope to welcome you back to Peppers Soul on your next stay in the Gold Coast. We have noted your comments and will be sure to pass these onto the correct department. Kind Regards, Brad Waugh

Enjoyable stay at a nice location

Customer review rating 4.5/5

Damien Families - 17/02/2020 Confirmed reviews ALL

Had a very comfortable time. Glad to have access to so many facilities.

Dear Damien, Thank you for taking the time to leave a review regarding your recent stay with us. We are so delighted to read that you had a comfortable and enjoyable stay, and found our facilities to your liking. It was a pleasure having you stay at Peppers Soul, and we wish to welcome you back in the future! Kind Regards, Maddi Reception

Great Service & Facilities

Customer review rating 4.5/5

Rachael Business - 17/02/2020 Confirmed reviews ALL

It was a very successful 2 day conference. The food and accommodation was fantastic.

Dear Rachael, Thank you for taking the time to leave a review regarding your recent stay with us. We are so delighted to read that you had a successful conference and an enjoyable stay. Our team greatly appreciate your lovely feedback, and I will be sure to pass on your kind comments to Simon. It was a pleasure having you stay at Peppers Soul, and we wish to welcome you back in the future! Kind Regards, Maddi Reception

Great stay

Customer review rating 4.5/5

Janine S. Business - 15/02/2020 Confirmed reviews ALL

This was my fourth visit through our corporate conference. I am the conference organiser.

Good Morning Janine, Thank you for taking the time to provide feedback following your stay at Soul. We are delighted to hear you enjoyed your stay once again with us and hope all went well with the conference. Thank you for your comments about the Breakfast. These have been passed onto the Restaurant. I have also noted your comments regarding the waitress and will be sure to pass these onto her We hope to welcome you back again soon to Peppers Soul. Kind Regards, Brad Waugh

Excellent

Customer review rating 4.5/5

Anonymous Solo - 14/02/2020 Confirmed reviews ALL

Check in and out were fast and efficient and the room was top quality.

Good Morning Gavin, Thank you for providing feedback following your recent stay at Peppers Soul. We are delighted to hear you enjoyed your stay with us and hope to welcome you back to Soul on your next stay in Gold Coast. Kind Regards, Brad Waugh

good Stay

Customer review rating 4.5/5

Vernon R. Families - 13/02/2020 Confirmed reviews ALL

Nice apartment. Beds too short for me and my oldest son. Room service was good. Indoor swimming pool was not heated and even colder than the outdoor pool. Needs to be heated 24/7 12 months of the year. That really does need to be fixed. Very important. Reception was great and thank you to Tracy-Ann. Spa was good and well heated. Thank you for the free Champers for my birthday. :)

Good Morning Vernon, Thank you for taking the time to provide feedback on your recent stay at Peppers Soul. We are pleased to see you enjoyed the majority of your stay however disappointed to hear about the issues you experienced outside your unit. We do apologies for any inconvenience this may have caused. Regarding the indoor pool, this is temperatures controlled year round. I have passed your comments onto the building team to look into. We appreciate your feedback and hope to welcome you back soon. Kind Regards, Brad Waugh

Best Holiday

Customer review rating 4.5/5

Tony N. Couples - 13/02/2020 Confirmed reviews ALL

Best accommodation ever experienced. Absolute Ocean Views. Great in room service with very reasonable prices. We normally never use in room service but found that we used it a lot as we were enjoying the unit and its views - having breakfast on the balcony. Great staff

Good Morning Anton, Thank you for provided feedback following your stay at Peppers Soul. We are delighted to hear you enjoyed your stay with us and hope to welcome you back on your next trip to the Gold Coast. Kind Regards, Brad Waugh

Amazing service

Customer review rating 4.5/5

Bjorn Families - 13/02/2020 Confirmed reviews ALL

The service was amazing and the facilities were second to none, will definitely be back.

Good Afternoon Bjorn, Thank you for taking the time to provide feedback on your recent stay at Peppers Soul. We are delighted to hear you enjoyed your stay and the facilities the hotel offers. We hope to welcome you back on your next stay in the Gold Coast. Kind Regards, Brad Waugh

Enjoyed my stay

Customer review rating 4.5/5

Anonymous Families - 13/02/2020 Confirmed reviews ALL

I was extremely happy that the staff who changed our room from the 5th Floor to the 21st floor and I was really appreciative of that. The only feedback I have is in relation to the bar near the pool that was unfortunately not operational during our stay. It was the previous Year. I would love for the bar to be open and bar snacks and drinks available whilst sunbaking by the pool.

Good Afternoon Branka, Thank you for taking the time to provide feedback on your recent stay at Peppers Soul. We are delighted to hear you enjoyed your stay and am pleased our staff were able to assist with your room move during your stay. I have passed your feedback onto the management team in regards to the Pool Bar. We hope to welcome you back soon to Peppers Soul. Kind Regards, Brad Waugh

Ok

Customer review rating 4.5/5

Gino Families - 13/02/2020 Confirmed reviews ALL

Apartments are worn out and not up to a 5 star standard, the coach in the room I stayed in should be thrown out , facilities and location are good ,indoor pool not heated , The price is getting high for what you get

Good Morning Gjyner, Thank you for taking the time to provide feedback on your recent stay at Peppers Soul. We are disappointed to read you did not enjoy your stay with us and found the apartments to not be of 5 star standard. I have noted your comments regarding the couch and have passed this onto our maintenance team to look further into. Once again, we appreciate your feedback and hope to welcome you back to Peppers Soul. Kind Regards,

Unusually bad stay

Customer review rating 4.5/5

Wayne M. Couples - 12/02/2020 Confirmed reviews ALL

We booked a room with a private pool that ended up being on the 4th floor, on arrival there was a terrible mess in the hallway and the carpet had been ripped up (because of flooding) The next day when we returned to our room we had to wait near the lift for 15 minutes while the carpet layer glued down new carpet tiles at the entrance to our room. We got into the room and noticed the floors were dirty and the glass on the balcony and around the pool was filthy. The pool had beer bottle tops and tissues in it and there was no privacy from the 60+ floors above. Overall it represented poor value for money. I was at the point of demanding a full refund but couldn’t be bothered having the argument. We have stayed there previously and had a good experience but this was not the case on the last stay. Concierge were good and reception were great.

Good Morning Mr M., Thank you for taking the time to provide feedback following your recent stay at Peppers Soul. We are disappointed to read you experienced a number of issues during your stay especially with the issues in the hallway of your level. My apologies for the inconvenience this had caused during your stay, however unfortunately due to circumstances outside our control we occasionally do have to complete immediate repairs. We do try our best to keep all guest disruption to a minimum when any repairs are taking place however in this case we have failed to do so and once again i do apologise for this. Our Plunge Pool apartments are located on Level 4 as stated on the Accor Website, unfortunately we do not have this room type located any higher in our building. I do apologise for any items that may have been dropped into your pool from the higher levels. Please be assured we do have a strict policy on dropping/throwing items over balcony's and will look into this further. We do hope to welcome you back to Peppers Soul. If you wish to discuss further, please do not hesitate to contact me. Kind Regards, Brad Waugh Assistant Manager

Great location, floor level amazing

Customer review rating 4.5/5

Shannan W. Couples - 11/02/2020 Confirmed reviews ALL

Welcoming staff, Champagne and cheese platter on arrival to celebrate our 20th wedding anniversary was so lovely. The only thing was in the morning the air conditioner had made the entire unit wet ie moisture dripping onto all furniture, our bags and clothes dripping down the windows. Also the ensuite bathroom shower head needed tightening as it kept dropping when you turned the tap on.

Good Morning Shannan, Thank you for taking the time to provide feedback on your recent stay at Peppers Soul. We are delighted to read you enjoyed your stay with us and liked the welcome amenities. Thank you for your comments about the air-con and shower, these issues have been passed onto the maintenance teams to look into further and do apologies for any inconvenience this may have caused due to the condensation. We do hope to welcome you back to Peppers Soul, on your next stay in Gold Coast. Kind Regards, Brad Waugh

Great location

Customer review rating 4.5/5

Anonymous Families - 11/02/2020 Confirmed reviews ALL

Upon check in I was not happy with the room allocation as it seemed no effort was made as to my room requests. I understand these are requests only, but after being told "nothing available, we are at capacity" I checked your website to find that there was availability in both room categories I was asking about. If they would of checked while I was at reception instead of immediately saying no, a lot of time wasting and room moving would of been avoided, and I would not of felt like I was a problem customer.

Good Morning Bronwyn, Thank you for taking the time to provide feedback from your recent stay at Peppers Soul. We are disappointed to read we did not meet your expectations and unable to meet your room request on this occasion. I will bring this to the attention of the team to ensure we are providing the best solution to our guests even if the request is unable to be met. Once again we appreciate the feedback and hope to welcome you back on your next trip to the Gold Coast. Kind Regards, Brad Waugh Assistant Manager

Mites

Customer review rating 4.5/5

Lee S. Business - 10/02/2020 Confirmed reviews ALL

My wife is covered in bites from some sort of mite or the like. Staff were very helpful and had the lounge (which seemed to be the source of the problem) cleaned, which definitely helped and seemed to stop the problem, but the fact there was a problem was indicative of the room. The furniture was very tired, dirty and worn. The room as a whole felt a little unclean and I was actually looking forward to leaving. We have stayed at Soul many times over the years and generally had a fantastic experience; however this was not one of them.

Good Afternoon Lee, Thank you for taking the time to provide feedback following your stay at Peppers Soul Surfers Paradise. I am aware one of our Assistant Managers have been in contact regarding the below. Kind Regards, Brad Waugh

Good Location

Customer review rating 4.5/5

Sumit P. S. Couples - 10/02/2020 Confirmed reviews ALL

We had 3 days stay @ Peppers Soul, Location was Good, Everything was Fine but they checked in us after 2 pm only so we have to wait for long though we already requested them in advance at the time of booking for early check in.

Good Morning Sumit, Good Morning Mario, Thank you taking the time to provide feedback following your stay at Peppers Soul. We are pleased to read you enjoyed your stay with us and appreciate that the request was made for an early check in on your reservation however, these are not guaranteed and are requests only. Standard check in time is from 1400. We do hope to welcome you back on your next stay in Gold Coast Kind Regards, Brad Waugh

Perfect location

Customer review rating 4.5/5

Michael S. Couples - 10/02/2020 Confirmed reviews ALL

My wife and I stayed at Soul to celebrate our wedding anniversary. Location is perfect with fabulous beach views. The rooms are a great size with excellent facilities. Beach, restaurants, bars, coffee shop, supermarket and bottleshop all within 5 minutes walk so location was spot on. We were made to feel very welcome by the staff (concierge, reception, housekeeping and handymen all happy and loved a chat) - obvious that they loved working there and were justly proud of their building. Will definitely be back!

Good Morning Michael, Thank you taking the time to provide feedback following your stay at Peppers Soul. We are delighted to hear you enjoyed your stay with us and found the facilities and location to be great. I am pleased to read your lovely comments regarding the staff and have passed these onto the correct teams. We hope to welcome you back to Soul on your next trip to the Gold Coast. Kind Regards, Brad Waugh
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