Peppers Soul Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.3/5 2,226 reviews

Peppers Soul Surfers Paradise - Image 1
Peppers Soul Surfers Paradise - Image 2
Peppers Soul Surfers Paradise - Image 3
Peppers Soul Surfers Paradise - Image 4

Description

Hotel extras

  • Our Mediterranean inspired restaurant Hyde Paradiso on Level 1 features stunning beach views

  • Spoilt for choice, we have a indoor lap pool, and outdoor pool with stunning beach views

  • Experience pure relaxation during your holiday with a visit to our sauna, steam room and spa

  • If you feel like keeping fit during your stay, we have a fully equipped gymnasium onsite

  • Enjoy the BBQ facilities with friends and family amongst tranquil, landscaped gardens

Our accommodation(s)

Penthouse

Presidential Suite Deluxe

  • 9 pers. max
  • 450 / 4843 sq ft
  • Bedding 2 x King size bed(s) and 2 x Single bed(s) and 1 x Queen size bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony

Hotel location

Peppers Soul Surfers Paradise

8 The Esplanade
4217 SURFERS PARADISE
Australia

GPS:-28.001037, 153.430649

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

HYDE PARADISO

A lively oceanfront lounge, Hyde Paradiso is inspired by the L.A. lifestyle. Incredible beach views, over-size cocktails, signature sgroppinos, mouthwatering Mediterranean food and DJ soirees on weekends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,226 reviews

TripAdvisor Rating  4.5/5  3,882 reviews

Disappointed

Customer review rating 3.5/5

Anita K. Families - Confirmed reviews ALL

We have stayed with peppers soul in 2019 and 2020 Covid had changed everything for us and took us 5 years to save to come back to your hotel. The only thing that made us so mad and literally turned us from a wonderful Holliday was the second day in we requested 12 towels which I get it, feels like a lot of towels but for a 5 star hotel which we have always requested lots of towels in the past and have never said anything to have to explain to the lady why in need so much is a joke.we literally got so angry that we ended up washing your towels and drying just so we don’t get ashamed to ask. I never knew in your conditions of staying I have to explain that my wife’s hair from then pool needs two washes and our two kids and myself who by the way at a normal day at home I have 4 showers but again should I have to explain to your staff why I need so many towels we paid just under 3k for four night we left the room clean everyday and threw all our rubbish away when we left like all the other years to just request for towels and get asked why we need so much and to only then get 5 when. We needed more is a absolute joke. I just wish in the future you train your staff for the most stupidest things to ask a customer to keep it simple like yes no problem like all the other years we have stayed with you guys. Hope someone from the cooperate side can understand plain simple English here and just look after your customers always especially the ones that are loyal and only come back to the same place even after 5 years of saving to come back

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

I had a 3 bedroom and the third bedroom was locked. So when the power tripped from the dishwasher, I had to wait for the maintenance guy to come in and unlock that room to reset the power. For a 5 star hotel, it was terrible. I wanted a refund but got ignored. Absolutely rubbish

Perfect Stay

Customer review rating 5.0/5

Rad B. Families - Confirmed reviews ALL

Trip to surfers was perfect Perfect hotel Perfect location

The Perfect Stay

Customer review rating 5.0/5

Voula X. Families - Confirmed reviews ALL

My husband, two adult children, and I stayed at Poppers Soul for a family holiday, and it was an absolutely perfect experience. We included breakfast in our stay, and it was exceptional—truly a highlight. The hotel staff and restaurant team went above and beyond, always friendly, attentive, and eager to ensure every detail was just right. We were thoroughly impressed by the service and the excellent amenities. Without a doubt, we will definitely be returning for another stay. Highly recommend.

Well located but needs maintenance

Customer review rating 4.0/5

Cheryl Families - Confirmed reviews ALL

I have stayed at Peppers Soul many times over the years but this time I could really feel the difference. The apartments are ageing and need some TCL. While you expect wear and tear, the lounges and furniture need replacing. In my initial room, there were no block out blinds in the main room, meaning the lights from street shone in all night and the morning sun beamed in. Apparently not all apartments have block out blinds (I hadn’t experienced that before). The staff were amazing in assisting with the issue and when there were no spare blinds to assist, I was moved rooms and given an upgrade - which was amazing. The venue is ideally located to the beach but many of the nearby shops have closed, meaning you need to go outside walking distance for shopping (except for groceries and restaurants). On the flip side, the trams are close and only cost .50c one way. The indoor ‘heated’ pool needs turning up. It was windy and cold during my stay so the outdoor pool wasn’t an option.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,087 reviews 9.5/10 Location
  • 1,709 reviews 7.2/10 Room
  • 1,081 reviews 6.6/10 Service
  • 30 reviews 2.3/10 WiFi
  • 556 reviews 3.6/10 Cleanliness
  • 231 reviews 6.1/10 Pool
  • 156 reviews 5.2/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Surfers Paradise