Peppers Soul Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.1/5 1,878 reviews

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Description

Hotel extras

  • Our Mediterranean inspired restaurant Hyde Paradiso on Level 1 features stunning beach views

  • Spoilt for choice, we have a indoor lap pool, and outdoor pool with stunning beach views

  • Experience pure relaxation during your holiday with a visit to our sauna, steam room and spa

  • If you feel like keeping fit during your stay, we have a fully equipped gymnasium onsite

  • Enjoy the BBQ facilities with friends and family amongst tranquil, landscaped gardens

Our accommodation(s)

Penthouse

Presidential Suite Deluxe

  • 9 pers. max
  • 450 / 4843 sq ft
  • Bedding 2 x King size bed(s) and 2 x Single bed(s) and 1 x Queen size bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony

Hotel location

Peppers Soul Surfers Paradise

8 The Esplanade
4217 SURFERS PARADISE
Australia

GPS:-28.001037, 153.430649

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

HYDE PARADISO

A lively oceanfront lounge, Hyde Paradiso is inspired by the L.A. lifestyle. Incredible beach views, over-size cocktails, signature sgroppinos, mouthwatering Mediterranean food and DJ soirees on weekends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,878 reviews

Customer review rating 4.5/5

Fiona M. Families - Confirmed reviews ALL

Great hotel

Dear Fiona M., Thank you for your kind words. We are delighted to hear that you found our hotel to be an ideal location for both children and adults. It is our goal to provide a perfect experience for all our guests. Best regards, Peppers Soul Surfers Paradise

Customer review rating 4.5/5

Daniel C. Families - Confirmed reviews ALL

Stayed with the family great location convenient and very comfortable room

Dear Daniel C., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location and spacious accommodations. It is always our aim to provide a comfortable experience for families. Best regards, Peppers Soul Surfers Paradise

Customer review rating 4.0/5

Christiaan M. Families - Confirmed reviews ALL

Was a good stay however a few things was missed from the staff at check in which was disappointing i.e. mum 80th birthday celebration was missed with the balloons etc. they did correct this the next day when I asked about it but the opportunity was lost by then and the impact was just ok.

Dear Christiaan, Thank you for sharing your feedback following your recent stay at Peppers Soul Surfers Paradise. We are pleased to hear that you enjoyed your stay overall and appreciated the apartment, cleanliness, and friendly interactions with our team. It is always rewarding to know our guests feel welcomed and comfortable during their visit. At the same time, we sincerely regret that the planned birthday celebration for your mother was missed at arrival. We completely understand how important these special moments are, and while we were glad to arrange the balloons the following day, we recognise that the original surprise could not be recreated. Your feedback has been shared with our team to reinforce the importance of carefully reviewing guest notes and special occasions prior to arrival so we can deliver these experiences at the right moment. Thank you again for your constructive comments. We truly appreciate you choosing to celebrate such a meaningful occasion with us, and we hope to welcome you and your family back again for an even more seamless and memorable stay. Warm regards, Peppers Soul Team

Customer review rating 1.5/5

Espen K. Couples - Confirmed reviews ALL

Reception minimal support, a lot of back and forth with booking despite early booking and plenty correspondence. Still missed out breakfast to be included with initial booking. Very old amenities and wore-out bathrooms. Average service basic breakfast and will not consider luxury at all expect for the modern building outlook.

Dear Espen, Thank you for taking the time to share your feedback following your stay at Peppers Soul Surfers Paradise. We are genuinely sorry to read that your experience did not meet your expectations, particularly regarding the booking process, breakfast inclusion, and the condition of the apartment. We understand how frustrating it must have been to experience confusion around your reservation despite prior correspondence, and we sincerely regret the inconvenience this caused. Regarding breakfast, inclusions depend on the specific rate and package selected at the time of booking. We are sorry if this was not clearly communicated and appreciate you bringing this to our attention so we can continue improving how we present booking details to our guests. We also regret that the apartment amenities and bathroom condition did not reflect the standard you anticipated. Your comments have been shared with our management and housekeeping teams as part of our ongoing review of maintenance priorities and service delivery. Please also accept our apologies for the service experience you encountered at reception. Providing warm, clear and professional assistance is extremely important to us, and we are disappointed to learn that we fell short during your stay. Your feedback is valuable and will be used to further support team training and communication. We appreciate you highlighting these concerns and hope we may have the opportunity to welcome you back in the future for a much improved experience. Warm regards, Peppers Soul Team

Customer review rating 5.0/5

Jo Z. Families - Confirmed reviews ALL

We had the most amazing stay. Every single staff member from reception, housekeeping to maintenance was so helpful and lovely. The view was stunning. Everything was thought of and we had the most comfortable, enjoyable and memorable stay. Definitely coming back. Thank you!

Dear Jo, Thank you so much for your wonderful review and for choosing to stay with us at Peppers Soul Surfers Paradise. We are truly delighted to hear that your stay was such a memorable one. It is fantastic to know that our reception, housekeeping, and maintenance teams all contributed to making your experience comfortable and enjoyable. Your kind words about the stunning views and the overall atmosphere mean a great deal to all of us. Creating special and memorable stays for our guests is exactly what we strive for, so knowing that you are already planning to return is the greatest compliment we could receive. We look forward to welcoming you and your family back again soon. Warm regards, Peppers Soul Team

Other web-users rate our hotel

  • 1,069 reviews 9.2/10 Location
  • 1,699 reviews 7/10 Room
  • 1,070 reviews 6/10 Service
  • 26 reviews 4.4/10 WiFi
  • 600 reviews 3.3/10 Cleanliness
  • 245 reviews 5.5/10 Value
  • 216 reviews 6.5/10 Pool
  • 162 reviews 5.3/10 Breakfast

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