Peppers Soul Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.2/5 1,981 reviews

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8 The Esplanade, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Our Mediterranean inspired restaurant Hyde Paradiso on Level 1 features stunning beach views

  • Spoilt for choice, we have a indoor lap pool, and outdoor pool with stunning beach views

  • Experience pure relaxation during your holiday with a visit to our sauna, steam room and spa

  • If you feel like keeping fit during your stay, we have a fully equipped gymnasium onsite

  • Enjoy the BBQ facilities with friends and family amongst tranquil, landscaped gardens

Our accommodation(s)

Penthouse

Presidential Suite Deluxe

  • 9 pers. max
  • 450 m² / 4843 sq ft
  • Bedding 2 x King size bed(s) and 2 x Single bed(s) and 1 x Queen size bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony

Hotel location

Peppers Soul Surfers Paradise

8 The Esplanade
4217 SURFERS PARADISE
Australia

GPS:-28.001037, 153.430649

Telephone
Fax +61 7 5635 5799

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

HYDE PARADISO

A lively oceanfront lounge, Hyde Paradiso is inspired by the L.A. lifestyle. Incredible beach views, over-size cocktails, signature sgroppinos, mouthwatering Mediterranean food and DJ soirees on weekends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,981 reviews

TripAdvisor Rating  4.5/5  3,898 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Julianne M. Families - Confirmed reviews ALL

Very enjoyable and relaxing

Thank you for your fantastic review! We are thrilled that you enjoyed our location, rooms, and service, and that your stay was both enjoyable and relaxing. It’s wonderful to know we helped make your visit special — we look forward to welcoming you back again soon! Kind Regards Peppers Soul Team

Customer review rating 4.0/5

Shivani R. Families - Confirmed reviews ALL

The property is in a ideally central location, which is its biggest draw. A lot of things within the property is outdated, the plastic fixtures within the spa was coming off, had to request maintenance to come set the microwave and TV. Very hard to stream any services unless casting from phone. Their website now states parking has to be paid but it was not stated or highlighted when actually booking directly with them which caught me off guard. It's not that expensive but something I didnt expect.

Thank you for taking the time to share your feedback. We’re pleased you enjoyed our central location. We’re sorry to hear about the maintenance issues and the confusion regarding parking fees. Your comments have been shared with our team to help us improve both our facilities and communication. We appreciate your insights and hope to welcome you back for a smoother experience. Kind regards, Peppers Soul Team

Customer review rating 4.5/5

Glenn T. Families - Confirmed reviews ALL

5 night stay with the family in a 2 bed apartment on Level 22

Dear Glenn, Thank you for sharing your feedback and for choosing Peppers Soul for your family getaway. We are delighted to know you enjoyed your apartment and the overall comfort of your stay. We appreciate your comments regarding ease of access and your arrival experience, which will help us continue improving the service we provide to our guests. We hope to have the pleasure of welcoming you and your family back for another relaxing Gold Coast escape. Kind regards, Peppers Soul Team

Customer review rating 2.0/5

Marwan E. Couples - Confirmed reviews ALL

Poor customer service. No assistance with bags. Rooms not properly cleaned. No body wash in shower. Washing machine broke down and could not get cloths out of washer.

Dear Marwan, Thank you for taking the time to share your feedback. We are sorry to hear that your recent experience did not meet your expectations, especially regarding service and room preparation. Your comments have been shared with our management team for review to ensure these matters are addressed promptly. We truly value your loyalty as a Silver member and hope we’ll have the opportunity to restore your confidence in us during a future stay. Kind regards, Peppers Soul Management Team

Customer review rating 4.5/5

Anthony W. Couples - Confirmed reviews ALL

Beautiful room, lovely helpful staff . Highly recommend

Dear Anthony, Thank you very much for your kind review and for recommending Peppers Soul. We are delighted to know you enjoyed your room, our location, and the friendly assistance of our team. Your special mention of our housekeeping team member is greatly appreciated and will certainly be shared with them. We are sorry to hear about your experience with an Accor representative during your booking, and we appreciate your intention to book directly with us next time — we would be more than happy to assist you personally to ensure a seamless experience. We truly value your loyalty as an ALL member and look forward to welcoming you back for another relaxing stay in Surfers Paradise. Kind regards, Peppers Soul Team

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Other web-users rate our hotel

  • 1,111 reviews 9.2/10 Location
  • 1,728 reviews 7.1/10 Room
  • 1,113 reviews 5.9/10 Service
  • 28 reviews 2.2/10 WiFi
  • 592 reviews 3.4/10 Cleanliness
  • 170 reviews 5.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.