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Peppers Soul Surfers Paradise 5 stars

Customer review rating 4.5/5 2,965 reviews

ALLSAFE approved hotel

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Peppers Soul Surfers Paradise
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+ 15 Services

Hotel extras

  • Just 20 metres to the beach.

  • Uninterrupted ocean views.

  • Daily service, free Wi-Fi, and free car park.

  • Luxury apartments overlooking the ocean.

  • On-site, fine-dining restaurant, Hyde Paradiso.

Hotel location

Peppers Soul Surfers Paradise

8 The Esplanade
4217 surfers paradise
australia

Tel: +611300092876

Fax: (+61)7/56355799

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 23.2km / 14.42 miles - Shuttle paying

GPS :-28.001037, 153.430649

Hotel services

HYDE PARADISO Non contractual photo

A lively oceanfront lounge, Hyde Paradiso is inspired by the L.A. lifestyle. Incredible beach views, over-size cocktails, signature sgroppinos, mouthwatering Mediterranean food and DJ soirees on weekends.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Catering services
  • One Restaurant
  • No Bar
  • Breakfast
    • Breakfast à la carte
Meetings/Events
  • 6 Meeting rooms
  • Business Center
    • Self service business center
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 199 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • 199 non-smoking rooms
    • 77 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Porter
    • Porter
  • Concierge
    • Concierge
Access to property
  • Shuttle
    • GOLD COAST AIRPORT Additional charge
    • OOL Additional charge

Our accommodation(s)

Towering above white sandy beaches and sparkling waters, Peppers Soul in Surfers Paradise delivers premium beachfront accommodation. Comprised over 77 levels, this architecturally inspired building boasts a superb selection of 1, 2 and 3 Bedroom Apartments appointed with contemporary furnishings, extensive sea views, private balconies, designer bathrooms and gourmet kitchen facilities. Cutting edge technology is coupled with all of the modern conveniences you require, for the optimal experience.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 132

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 81 people

Find out more

Our guest reviews for
Peppers Soul Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,965 reviews

Good view

Customer review rating 3.5/5

Deb G. Couples - 18/10/2021 Confirmed reviews ALL

We had an okay stay. We have stayed in hundreds of varying accommodation and we honestly could not see why the accommodation was so expensive should we have had to pay and not use our membership.

Fantastic location

Customer review rating 4.5/5

Short S. -. O. 2. Families - 18/10/2021 Confirmed reviews ALL

Relaxing holiday

Dear Stuart, Thank you for taking the time to review your stay with us and we so thrilled you enjoyed your time at Peppers Soul and our convenient location. Again, thank you for your kind comments and we hope to welcome you back very soon. Sincerely, Ann

Would like my $300 deposit back please. I have waited 7 days

Customer review rating 3.5/5

Anonymous Friends - 17/10/2021 Confirmed reviews ALL

Would like my $300 deposit back in a timelier manner. I have waited 7 days. $300 is a lot of money for your hotel to be holding, it is my money I do not have access to now while I wait for you to return in.

Dear Prudence, Thank you for taking the time to review your stay with us and we are glad you enjoyed your overall stay. My apologies about the security deposit. The $300 deposit is just a hold and should be shown in the pending section of your account. It will be automatically released after check-out but the bank sometimes takes a couple of days to release it from their end. If you don’t see it pending anymore it has been released. It doesn’t return as a credit since it has never been taken out of the account. You can also double check with your bank if they have released it. Again, thank you for your feedback and if you have any questions, please don’t hesitate to contact us directly. Sincerely, Ann

Bad stay

Customer review rating 0.5/5

Kookla Couples - 17/10/2021 Confirmed reviews ALL

Unexpected dog stay in the hotel

Dear Kookla, Thank you for sharing your experience at Peppers Soul. We are sorry to hear the hotel did not meet your expectations. We are not a pet friendly hotel and all pets have to be approved by our Body Corporate. Please don't hesitate to contact us directly should you wish to discuss your stay in more detail. Sincerely, Ann

Great location, fab hotel!

Customer review rating 4.5/5

Sam T. Families - 16/10/2021 Confirmed reviews ALL

Peppers Soul Surfers Paradise was in the perfect location for us - everything at our doorstep, including the beach. Hotel was lovely and super quiet as well. Great views! Everything we needed was taken care of.

Dear Sam, Thank you for taking the time to leave us feedback for your recent stay with us at Peppers Soul, Surfers Paradise. I am glad to hear that you thoroughly enjoyed your stay, and appreciate the excellent feedback! We look forward to welcoming you back on your next stay! Sincerely, Ann

Close to the beach, Very functional, Very well cared for, Always happy to stay

Customer review rating 5.0/5

Kel E. Families - 16/10/2021 Confirmed reviews ALL

My experience was absolutely exceptional! I enjoyed how everything was so close together such as the shops and cafes. I loved waking up to the sound of the ocean and going out to breakfast.

We are so glad to hear you thoroughly enjoyed your stay with us, Kelly! We hope to have the opportunity to welcome you back to Peppers Soul again soon! Kind Regards, Georgia

Stunning

Customer review rating 4.0/5

Julia R. Couples - 16/10/2021 Confirmed reviews ALL

The receptionist were amazing and very welcoming. I stayed in the 2 bedroom Sky View apartment and it was so beautiful and spacious. The beds were very comfy the bathrooms were spotless. I have dust allergies and to see that even the air vents were clean made me so relieved. However it would have been great if the TVs were upgraded to smart TVs so that we could log in to Netflix to watch a movie or two as the weather wasn’t great. Also the wifi connection was bad. The couches were not comfy at all and had a few stains on them & the tap handles take a bit of time to adjust to get the right temperature in the showers.

Good Afternoon Julia, Thank you for taking the time to leave a review following your stay at Peppers Soul. We are pleased to read you enjoyed your stay at Peppers Soul and found the staff to be amazing during your stay! We appreciate the feedback regarding the TV's and furniture which will be shared with the management team and owner to look at upgrading. We do hope to welcome you back in the near future. Kind Reagrds, Brad Waugh Assistant Manager | Peppers Soul

Stay on Cloud 9

Customer review rating 4.5/5

Louise B. Families - 15/10/2021 Confirmed reviews ALL

Spacious, well-appointed Apartments with remarkable views

Good Afternoon Louise, Thank you for taking the time to leave a review following your stay at Peppers Soul! We are pleased to read you enjoyed your stay with us and have noted your comments which will be shared with the team! We do hope to welcome you back soon! Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

Loved the view & amenities!

Customer review rating 5.0/5

Michael Couples - 15/10/2021 Confirmed reviews ALL

Superb location & service. Ocean view rooms are on point. Will be back.

Good Afternoon Michael, Thank you for taking the time to leave a review following your stay at Peppers Soul! We are delighted to read you enjoyed your stay at Peppers Soul. We do hope to welcome you back soon! Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

Good location

Customer review rating 0.5/5

Tarun R. Families - 15/10/2021 Confirmed reviews ALL

Firstly we were told during booking that if we become Accore members and pay $199. He can give us 2bedrooms next to each other because we booked 2 separate rooms . We were told we will receive Drink vouchers at arrivals and the staff who served us didn’t give us until we asked In the end . We were also told that we can do late checkout but when we asked the staff on arrival fir late checkout being a accore member , she told us we cannot confirm at arrival and she told us their is no guarantee . Also the staff who joined us told me that my all the previous Accor points will be put together and when the email came it showed us zero points . The room that was given to us the bathroom taps were so difficult to turn on . All this promise was made but Notting was done. We have stayed at this residence so many times snd this was the worst experience we had , happy to speak to someone who is interested to talk amd discuss . My phone number . 04…

Better than I had imagined

Customer review rating 5.0/5

Chris Couples - 14/10/2021 Confirmed reviews ALL

Really over delivered on everything. My requests were all looked after, great room, great facilities, great staff. It was a breath of fresh air compared to some of the other major hotels on the Gold Coast. Thanks!

Good Afternoon Chris, Thank you for taking the time to leave a review following your stay at Peppers Soul. We are delighted to read you enjoyed your stay with us and do hope to welcome you back on your next stay in Gold Coast. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

Very noisy near garbage Shute and people above very noisy from 5am

Customer review rating 3.0/5

Mary Families - 14/10/2021 Confirmed reviews ALL

Overall we enjoyed our stay until people above moved in 1 day after us very noisy dragging chairs, running bouncing balls and heavy objects so not very restful or peaceful for us

Good Afternoon Madonna, Thank you for taking the time to leave a review following your stay at Peppers Soul. We are disappointed to read your stay did not meet expectations and do sincerely apologise for this. Should have our team been made aware of this situation, we would have attempted to rectify it. We have noted the comments about the furniture and will be sure to share these with the team to rectify these. We appreciate your feedback and do hope to welcome you back in the near future. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

Great stay, service and location

Customer review rating 5.0/5

Anonymous Families - 14/10/2021 Confirmed reviews ALL

Amazing from check in until check out.

Good Afternoon Emma, Thank you for taking the time to leave a review following your stay at Peppers Soul. We are delighted to read you enjoyed your stay with us and hope to welcome you back soon! Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

Over priced

Customer review rating 3.5/5

Jane D. Families - 13/10/2021 Confirmed reviews ALL

Nice facility and good location. Bed was like a brick and woke up in agony every morning. Cleaning was excellent on 2 days and very ordinary the other 4. Pool is shaded by the building through middle of day which is frustrating. Paid $609/night for a 3 bedroom which would be ok if more luxurious and better services.

Good Evening Jane, Thank you for taking the time to leave a review following your stay at Peppers Soul. We are disappointed to read the property did not meet your expectations and do apologise for this! I have shared your comments with the team to ensure we improve on the areas stated. We appreciate the feedback and do hope we may welcome you back in the near future. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

Fantastic Room & View

Customer review rating 5.0/5

Dean C. Couples - 13/10/2021 Confirmed reviews ALL

Just great, the service was 10/10 it was that good. From pulling up in the car park, being greeted by a great staff member who made us feel welcome right from when we pulled up, to checking in at reception (red head gentleman) sorry can not remember his name from his badge. To the room and the cleaners walking us to our room when we got out of the lift. It was just great and we will be back.

Hi Dean, Thank you for taking the time to leave an amazing review following your recent stay at Peppers Soul! I am delighted to read you loved your stay and found the service and staff to all be amazing from check in to check out! I will be sure to share your comments with the team who will greatly appreciate this! We look forward to welcoming you back on your next trip to the Gold Coast! Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

Excellent service

Customer review rating 5.0/5

Sheila P. Families - 13/10/2021 Confirmed reviews ALL

We stayed on the Eve and day of my daughters wedding. The newly married couple then stayed in for two more nights. The room was great and the staff were so obliging. Would love to stay again

Good Afternoon Sheila, Thank you for taking the time to leave a review following your stay at Peppers Soul. We are thrilled to read you found all aspects of your stay and found the staff to be great! I will be sure to share your comments with the team! We do hope to welcome you back soon! Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

Great location

Customer review rating 4.5/5

Belinda J. Families - 12/10/2021 Confirmed reviews ALL

Our 2 bed 2 bath apartment was great with unobstructed ocean views the balcony was well used during our stay. Well positioned in the heart of surfers and apartment was well appointed. Would definitely stay here again. Staff were all happy and helpful.

Hi Belinda, Thank you for taking the time to leave a review following you stay at Peppers Soul! We are thrilled to hear you enjoyed your stay with us and would have the agree the views are amazing!! It is pleasing to read you found the staff to be happy and helpful and will be sure to share your comments with the team! We look forward to welcoming you back on your next stay in the Gold Coast! Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

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