Peppers Soul Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.2/5 1,968 reviews

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8 The Esplanade, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Our Mediterranean inspired restaurant Hyde Paradiso on Level 1 features stunning beach views

  • Spoilt for choice, we have a indoor lap pool, and outdoor pool with stunning beach views

  • Experience pure relaxation during your holiday with a visit to our sauna, steam room and spa

  • If you feel like keeping fit during your stay, we have a fully equipped gymnasium onsite

  • Enjoy the BBQ facilities with friends and family amongst tranquil, landscaped gardens

Our accommodation(s)

Penthouse

Presidential Suite Deluxe

  • 9 pers. max
  • 450 m² / 4843 sq ft
  • Bedding 2 x King size bed(s) and 2 x Single bed(s) and 1 x Queen size bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony

Hotel location

Peppers Soul Surfers Paradise

8 The Esplanade
4217 SURFERS PARADISE
Australia

GPS:-28.001037, 153.430649

Telephone
Fax +61 7 5635 5799

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

HYDE PARADISO

A lively oceanfront lounge, Hyde Paradiso is inspired by the L.A. lifestyle. Incredible beach views, over-size cocktails, signature sgroppinos, mouthwatering Mediterranean food and DJ soirees on weekends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,968 reviews

TripAdvisor Rating  4.5/5  3,899 reviews

Certificate of excellence 2025

Customer review rating 2.0/5

Brian G. Families - Confirmed reviews ALL

Dirty dusty damaged and falling apart

Thank you for your feedback. We are again sorry for any inconveniences caused during your stay. Our maintenance team did attend as well as our housekeeping team to address those issues in your room. We hope that you enjoyed the complimentary breakfast that was supplied to you and your family for those inconveniences We do hope to welcome back again soon! Kind Regards Peppers Soul Management Team

Customer review rating 4.5/5

Hung V. L. Couples - Confirmed reviews ALL

I didn't get a chance to use any of the amenities but the location was perfect and the size of the 1 x bedroom was HUGE!

Dear Hung, Thank you for your wonderful review. We are delighted to hear that you enjoyed our location and the size of the apartment, as well as your arrival experience and the service from our team. It is great to know that the gentleman who assisted you at check in made a positive impression. We will make sure your kind words are passed on to him. We appreciate you choosing to stay with us and hope to welcome you back for another excellent stay, perhaps with time to enjoy more of our amenities. Peppers Soul Team

Customer review rating 4.0/5

Murray G. Couples - Confirmed reviews ALL

Had one week was lovely stay, except for the carpet smell on hotter days

Dear Murray, Thank you for sharing your feedback with us and for choosing to stay at Peppers Soul. We are delighted to hear that you enjoyed a lovely week with us and that our team, cleanliness, and overall service met your expectations. We appreciate you highlighting the issue with the carpet and the musty smell in the corridors. We understand how this can affect the overall guest experience, especially on warmer days. Our team is already reviewing this matter, and your comments will support the ongoing discussions regarding improvements in this area. Thank you again for your loyalty as an ALL Gold member and Accor Vacation Club member. We truly value your support and hope to welcome you back for another wonderful stay. Peppers Soul Team

Customer review rating 3.0/5

Julian P. Families - Confirmed reviews ALL

During our recent 8-night stay, we encountered several service issues that significantly affected our experience. At check-in, the two guests traveling with me were refused luggage storage simply because I—the booking holder—had not yet arrived, despite being only two hours away. This rigid and unnecessary policy created an inconvenient and stressful start to our stay. Throughout the week, we did not receive the one full room clean that is promised for weekly stays. Our daily towel replacements were also consistently insufficient, and on our second-last day, our room was not serviced at all. These repeated housekeeping issues were disappointing, particularly for an extended stay. On a positive note, the buffet breakfast was exceptional—one of the best we have experienced. Olivia provided outstanding customer service throughout our stay and deserves recognition for her professionalism and positive attitude. However, service from other restaurant staff was inconsistent. Staff members frequently disappeared for long periods, leaving tables uncleared and guests waiting. Jake, in particular, demonstrated poor manners, lack of attentiveness, and repeatedly made errors in taking orders, creating a noticeably negative impression. We raised these issues with staff and requested that both our positive and negative feedback be passed on to management, and that management provide a response. Unfortunately, we never received any communication. This suggests that our concerns—and our compliments—were not escalated as requested. The lack of follow-through indicates that management may be contributing to the ongoing service issues. Overall, while the breakfast quality and Olivia’s exceptional service were highlights, the broader lack of communication, poor housekeeping standards, and inconsistent customer service left us disappointed with our stay.

Customer review rating 4.0/5

Jungdo C. Families - Confirmed reviews ALL

The time spent with my family, from the room assignment to the hotel breakfast, was very enjoyable. What we didn't know when booking was that pool maintenance (or construction) was scheduled to start early on our check-out day, which we only discovered through a TV announcement in the parking lot the night before. Furthermore, when we went to the indoor pool for an evening swim on our final night, construction had already begun at 6 PM, which meant we were unable to swim with the children. We are extremely disappointed that this construction started early and without any prior warning, effectively ruining our last chance to swim

Dear Jungdo, Thank you for taking the time to share your experience with us. We are glad to hear that you and your family enjoyed your time together, especially the room and breakfast. We are sorry for the inconvenience caused by the pool maintenance starting earlier than expected and without clear prior communication. We understand how disappointing it must have been to miss out on your planned swim, especially on the last evening of your stay. Your comments have been shared with our team so we can ensure that future maintenance updates are communicated more clearly and in advance. We appreciate your loyalty as a Platinum member and hope to welcome you and your family back for a smoother and more enjoyable stay. Peppers Soul Management Team

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Other web-users rate our hotel

  • 1,096 reviews 9.2/10 Location
  • 1,726 reviews 7.1/10 Room
  • 1,088 reviews 5.9/10 Service
  • 27 reviews 3.8/10 WiFi
  • 681 reviews 5/10 Amenities
  • 593 reviews 3.4/10 Cleanliness
  • 240 reviews 5.8/10 Value
  • 219 reviews 6.6/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.