Peppers Soul Surfers Paradise 5 stars

Customer review rating 4.5/5 2,401 reviews

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Peppers Soul Surfers Paradise
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+ 19 Services

Hotel extras

  • 20 meters to the Beach

  • Uninterrupted ocean views

  • Daily service, free wifi and free car park

  • Luxury apartments overlooking the ocean

  • Hyde Paradiso

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • GOLD COAST AIRPORTPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
Business services
  • 6 meeting room(s)
  • Self service business centrePaying
  • Copy/print service availablePaying
Information message

Hotel location

Peppers Soul Surfers Paradise

8 The Esplanade
4217 surfers paradise
australia

Tel: +611300092876

Fax: (+61)7/56355799

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 23.2km / 14.42 miles - Shuttle paying

GPS :-28.001037, 153.430649

Our accommodation(s)

Towering above white sandy beaches and sparkling waters, Peppers Soul in Surfers Paradise delivers premium beachfront accommodation. Comprised over 77 levels, this architecturally inspired building boasts a superb selection of 1, 2 and 3 Bedroom Apartments appointed with contemporary furnishings, extensive sea views, private balconies, designer bathrooms and gourmet kitchen facilities. Cutting edge technology is coupled with all of the modern conveniences you require, for the optimal experience.

1 Bedroom Ocean View Apartment

  • Max. number of persons: 2
  • Area: From 120 / 1292 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

2 Bedroom Ocean View Apartment

  • Max. number of persons: 4
  • Area: From 130 / 1399 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

2 Bedroom Plunge Pool Apartment

  • Max. number of persons: 4
  • Area: From 130 / 1399 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony, Private Pool *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

2 Bedroom Sky View Apartment

  • Max. number of persons: 5
  • Area: From 130 / 1399 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

3 Bedroom Ocean View Apartment

  • Max. number of persons: 7
  • Area: From 160 / 1722 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

3 Bedroom Plunge Pool Apartment

  • Max. number of persons: 7
  • Area: From 160 / 1722 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony, Private Pool *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

3 Bedroom Sky View Apartment

  • Max. number of persons: 7
  • Area: From 160 / 1722 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

3 Bedroom Sub Penthouse

  • Max. number of persons: 7
  • Area: From 220 / 2368 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

4 Bedroom Sub Penthouse

  • Max. number of persons: 9
  • Area: From 300 / 3229 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

3 Bedroom Penthouse

  • Max. number of persons: 7
  • Area: From 260 / 2799 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

4 Bedroom Presidential SuiteNon contractual photo

  • Max. number of persons: 9
  • Area: From 450 / 4844 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar
Apartments

Our restaurants and bars

HYDE PARADISO

Type of cuisine: Gourmet

A lively oceanfront lounge, Hyde Paradiso is inspired by the L.A. lifestyle. Incredible beach views, over-size cocktails, signature sgroppinos, mouthwatering Mediterranean food and DJ soirees on weekends.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 132

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 81 people

Find out more

Our guest reviews for
Peppers Soul Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,401 reviews

Great stay

Customer review rating 4.5/5

Josh D. Friends - 23/02/2021 Confirmed reviews ALL

Relaxing and of the highest standard

Good Afternoon Josh, Thank you for taking the time to leave a review following your stay at Peppers Soul. We are pleased to read you enjoyed your stay and found the staff to be great! I will be sure to share these comments with the team. We do hope to welcome you back soon. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

best off the best

Customer review rating 5.0/5

Mohamad Families - 23/02/2021 Confirmed reviews ALL

everything was perfect

Good Afternoon Mohamad, Thank you for taking the time to leave feedback following your stay at Peppers Soul. We are delighted to read you enjoyed your stay with us and found Brooke to be amazing! I will be sure to share your comments with herself and the team! We do hope to welcome you back soon. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

Amazing Stay

Customer review rating 5.0/5

Olivia Couples - 23/02/2021 Confirmed reviews ALL

The room, facilities and hotel in general was LUXURY! Love love loved it!

Good Afternoon Olivia, Thank you for taking the time to leave feedback following your stay at Peppers Soul. We are delighted to read you enjoyed your stay with us and found Brooke to be amazing! I will be sure to share your comments with herself and the team! We do hope to welcome you back soon. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

We love soul

Customer review rating 5.0/5

Diane Families - 22/02/2021 Confirmed reviews ALL

We loved staying here. Not to keen on the 04 config as previously stayed in 05 and seen an 01. But we did book at 2 bedroom. It was good for us to see and compare. The view was still spectacular. We are not to keen on Cavill ave but we love Soul. It is the best building on the Gold Coast.

Good Evening Diane Thank you for taking the time to leave feedback following your stay at Peppers Soul. We are pleased to read you enjoyed your stay with us and do hope to welcome you back soon. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

Great accomodation

Customer review rating 5.0/5

Serina A. M. Families - 22/02/2021 Confirmed reviews ALL

We had a family weekend away and wanted something a "little special", Peppers Soul Surfers Paradise definitely met the brief. The room was clean and well looked after. The view was amazing!

Good Evening Lindsay / Rhys, Thank you for taking the time to leave feedback following your stay at Peppers Soul. We are delighted to read you enjoyed your stay with us and hope to welcome you back soon. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

Disappointing

Customer review rating 2.5/5

Tracy Families - 22/02/2021 Confirmed reviews ALL

Disappointing is how I’m going to describe this stay. This is my second stay here, and as my first stay was great that is what I was expecting again. We booked a five night stay. We checked in late and the service we received was good,upon arrival to our room all seemed great first thing every one did was go feel the water in the pool and it was beautiful and warm so straight in the pool we went. The next morning we again went for a dip in the pool also great, but later that night when we went in the pool it didn’t seem quite as warm but still we swam.Next day was awoken by what seemed to be hammering lucky didn’t last long. Later that day when we wanted to swim the pool was cold. I called reception and they sent some one straight up. Upon checking the heating system for the pool , he said yes the heating was out and probably had been for a while. He said it was back on and should be warm in an hour or two so we went out for a couple of hours When we got back pool still seemed very cool but thinking he was being optimistic for it to heat that quick thought it may take longer but as night went on it didn’t warm. Next day called reception and we went thru the whole thing again it’s back on should warm up now but same as day before waited and waited still not warm. My frustration now rising as I booked this room because it had a HEATED pool. So for the third consecutive day I rang reception again they sent someone up and again they heater was off so he had to call someone from the gas place to come out. Several hours later we get a fourth person looking at it. Now this was our last day and we were checking out very early the next so really wanted a swim again I was assured it was fixed and would be hot in an hour. Several hours later still the pool was not warm so by this point with packing to do for our early start I just gave up on the whole thing. Upon checking out was asked how my stay was,I said,I was not happy as I had paid quite a lot of money for this room because it had a pool, and I would like to talk to someone about it . Was told no managers were there but he would pass on my details and someone would call me regarding it, I am still waiting for that call I guess I shouldn’t hold my breath. It’s very unfortunate no one seems to care enough to give me a call as the next time I’m the Gold Coast this will be a factor in where I choose to stay.

Good Evening Tracy, Thank you for taking the time to leave detailed feedback following your stay at Peppers Soul. It is disappointing to read you did not enjoy all aspects of your stay with us and experienced a number of issues with the heating of the plunge pool. As advertised, the pool is temperature controlled to 25 degrees and is not a full heated pool. We do apologise for any inconvenience caused due to these issue's which our maintenance team rectified each day. Unfortunately on this occasion due to the extreme rain and weather conditions the Gold Coast was experiencing, was causing issues and we do apologise for this. Our Assistant Manager, Brad Waugh has attempted to contact you to discuss the below issues however has not been able to get in contact with yourself. Kind Regards, Peppers Soul

Well located good stay friendly staff

Customer review rating 3.5/5

Nadia Families - 21/02/2021 Confirmed reviews ALL

Overall was a good stay but carpets need to be cleaned or changed because it had abit of a funky smell and TVs definitely need to be updated tooffer streaming services for families that have accounts with apps such as Netflix when travelling with young children. This is offered as Rapsody and makes a huge difference.

Good Evening Nadia, Thank you for taking the time to leave feedback following your stay at Peppers Soul. We are pleased to read you enjoyed your stay with us and do apologise for the smell on the carpets. I have passed these comments onto our Maintenance manager to look into further. We are currently looking into options for streaming on all our TV's and hope to have this implemented in the near future. We do hope to have the opportunity to welcome you back soon. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

Great location but rooms and customer service aren’t up to 5 star rating.

Customer review rating 3.0/5

Anonymous Families - 21/02/2021 Confirmed reviews ALL

Great location. Cleanliness in rooms not where it should be with bench at eye level in kitchen caked with layer of dust on arrival and for whole of stay and showers a little grimy, parquetry and furniture is a little worn. Customer service interactions a bit hit and miss with some being great and others quite poor. One particular interaction with so called manager was quite poor.

Good Evening Jim, Thank you for taking the time to leave a review following your stay at Peppers Soul. We are disappointed to read your stay did not meet your expectations and we do apologise for this. We seem to have missed the mark on some of the cleaning within the apartment and can assure you these comments have been passed onto the Housekeeping Manager to look into further. We do apologise for any inconvenience caused due to parking your vehicle offsite however should your vehicle not fit into the car-park we are unable to offer parking on the driveway as this needs to be clear for emergency vehicles that may attend the property overnight. We appreciate your feedback and do hope you may return in the future. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul
Customer review rating 5.0/5

Anonymous Families - 21/02/2021 Confirmed reviews ALL

Very catering and nice

Good Evening Walid, Thank you for taking the time to leave feedback following your stay at Peppers Soul. We are delighted to read you enjoyed your stay with us and hope to welcome you back soon. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

Well located and friendly staff

Customer review rating 3.5/5

Gina B. Families - 21/02/2021 Confirmed reviews ALL

We enjoyed the location, the room was clean. Staff were all very pleasant. Our only disappointment was that the lounge did not accommodate 6 person. We had to sit on the dining chairs to watch tv and they became uncomfortable.

Good Evening Gina, Thank you for taking the time to leave feedback following your stay at Peppers Soul. We are pleased to read you enjoyed your stay with us and have noted the comments regarding the lounge seating. This will be shared with the appropriate team to look into further. We do hope to welcome you back soon. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

3rd time at Peppers Soul

Customer review rating 5.0/5

Lesly Couples - 21/02/2021 Confirmed reviews ALL

Peppers Soul is a quiet, clean, spacious and calming place. It is very near the beach and close to all the lovely restaurants and bars of the area. The place is very nice, the staff are easy to talk to and very friendly when they welcomed us. I would definitely come again!

Good Evening Colette, Thank you for taking the time to leave feedback following your stay at Peppers Soul. We are delighted to read you enjoyed your 3rd stay with us! It is pleasing to read you once again found the staff to be great and rooms to be clean! We look forward to welcoming you back on your 4th stay very soon! Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

Awesome room

Customer review rating 4.5/5

Colette Families - 21/02/2021 Confirmed reviews ALL

The room was beautiful,excellent location.

Good Evening Colette, Thank you for taking the time to leave feedback following your stay at Peppers Soul. We are delighted to read you enjoyed your stay with us and hope to welcome you back soon. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

GREAT LOCATION

Customer review rating 5.0/5

Greg S. Families - 21/02/2021 Confirmed reviews ALL

Very well looked after & great facilities. Most rela6.

Good Evening Greg, Thank you for taking the time to leave feedback following your stay at Peppers Soul. We are delighted to read you enjoyed your stay with us and found the location and staff to both be great during your stay! I will be sure to share your comments with the team. We do hope to welcome you back soon. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

Good

Customer review rating 2.5/5

Abraham Families - 21/02/2021 Confirmed reviews ALL

Service was excellent but Found blood stains on my pillow and Maintenance Guy kicked my kids of the Elevator

Good Evening Abraham, Thank you for taking the time to leave feedback following your stay at Peppers Soul. We are pleased to read you enjoyed some aspects of your stay and found the service to be great! It is disappointing to read you experienced some cleaning issues with the linin in the apartment and do apologise for this. I do hope once this was advised to our 24 hour reception team, they were able to rectify the situation and provide new bed linin for the beds. I do apologise for any issues experienced within the lifts during the stay with our staff. We appreciate the feedback and do hope you may return in the future. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

Great view, beautiful rooms

Customer review rating 4.5/5

Scott R. Families - 20/02/2021 Confirmed reviews ALL

Our family of 4 stayed in a 3 bedroom apartment originally for 8 nights, though we loved it so much we extended our stay another 2 nights. We really didn't want to leave. The view is amazing, the furniture was clean and comfortable. Reception was always friendly and helpful, and the pools and spa always looked clean. I would have given them 10 stars, though it wasn't perfect. There was no pool bar :-( If there was, they would have gotten top marks. Most people on holidays like sitting by the pool and having there drinks and snacks brought to them, at least when you stay 5 stars. If you build a pool bar, you will have our patronage next time :-)

Dear Scott R., Thank you for taking the time to review your recent stay with us. We are thrilled to read how much you enjoyed your stay, so much so that you extended for another two nights! It was such a pleasure to have you here. We agree, a pool bar would be an excellent addition to our level 3 facilities and it is something we have been able to offer during the summer months in the past. Unfortunately as much as we would have loved to, due to COVID, it has not been something we have been able to offer our guests but we hope it will be back in the future. Kind Regards, Brooke

Modern apartment, friendly staff

Customer review rating 4.5/5

Anonymous Couples - 20/02/2021 Confirmed reviews ALL

We thoroughly enjoyed the stay in a 1 bedroom apartment. The views were incredible and the amenities were great. We will definitely be back.

Dear Morgan, Thank you for taking the time to review your recent stay with us. We are thrilled to read that you thoroughly enjoyed your stay here at Peppers Soul and we look forward to welcoming you back in the near future. Kind Regards, Brooke

Very average for price

Customer review rating 2.5/5

Steven M. Couples - 20/02/2021 Confirmed reviews ALL

The hotel is not 5 star. My Service experience in the restaurant was shocking. Waiter for got to place my order told after 40 minutes. No bar was open, pool area very average showing signs of age.

Good Evening Steven, Thank you for taking the time to leave feedback following your stay at Peppers Soul. We are disappointed to read your stay did not meet expectations and we do apologise for this. We did drop the ball on this occasion with your breakfast order and we do sincerely apologise for any inconvenience caused due to this. Our restaurant supervisor attempt to make contact with yourself regarding the issues experienced. We are currently looking into options for streaming services to be available on TV's and hope to have this running in the near future. We appreciate your feedback and once again do apologise for the issues experienced during your stay. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

Good stay

Customer review rating 5.0/5

Patrick S. Couples - 20/02/2021 Confirmed reviews ALL

Amazing

Dear Patrick S., We very much appreciate your comments regarding your stay at Peppers Soul Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ann

Good stay but not worth $500 a night

Customer review rating 3.5/5

Joyce N. Families - 20/02/2021 Confirmed reviews ALL

We stayed in a 3 bedroom ocean view on 26th floor. Whilst the views were amazing. The 2 guest bedrooms were small. The kitchen was also small and not really functional for a family. The utensils were lacking in high grade... and there was not one plastic bowl/plate or cutlery for kids to use. The washer and dryer was ineffective and would stop half way through a load (front loader) and not rinse or spin clothes properly. Overall our experience as a family of 5 was ok...wouldn't stay there again for that price.

Good Evening Joyce, Thank you for taking the time to leave feedback following your stay at Peppers Soul. We are disappointed to read your stay did not meet expectations and do apologise for this. We have noted your comments regarding the in room items and bond at check in and assure you these have been passed onto the appropriate department to look into. We are currently looking into steaming options for the TV's and hope to have this implemented in the near future. We appreciate the feedback and do hope to welcome you back in the future. Kind Regards, Brad Waugh Assistant Manager | Peppers Soul

best location. lovely spacious rooms. private balcony.

Customer review rating 4.0/5

Trevor H. Solo - 19/02/2021 Confirmed reviews ALL

It was only for one night but I was very impressed with the majority of my stay. The only 2 things was the pillows were pretty old. pillow cases covered the old pillow but not really a good look. No complimentary water this stay. The grill had old burnt alfoil left in it which was a bit smelly. Only minor things. one of the nicest hotels i have stayed in and would love to return regulary in the future.

Dear Mr Harrigan Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Our most recent 20 reviews

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