Dear Elizabeth, Thank you for taking the time to share your feedback and for rating your stay 90/100. We are delighted to hear that you and your family enjoyed your stay and appreciated our fantastic location, with the beach just across the road and shops within easy walking distance. It's wonderful to know that you found the family units comfortable and well suited to your needs. We're especially pleased to hear your kind comments about our team. Providing friendly and welcoming service is something we pride ourselves on, and it is rewarding to know this made a positive impact on your experience. A special thank you for recognising Ashleigh and Janelle. We are thrilled to hear that Ashleigh went above and beyond to assist with your bookings and that both team members contributed to your satisfaction. Your kind words will certainly be shared with them. As an ALL Gold member, we sincerely appreciate your loyalty and are delighted that you would recommend both our resort and the ALL loyalty programme to your family and friends. Thank you again for your wonderful feedback. We look forward to welcoming you and your family back to BreakFree Moroccan Surfers Paradise for another enjoyable stay in the future. Kind regards,

Dear Andrew, Thank you for taking the time to share your feedback and for rating your stay 90/100. We're delighted to hear that you and your family enjoyed your stay with us and found the apartment spacious and comfortable for your family of four. It's wonderful to know that there was plenty of room for you and your two teenagers to relax and enjoy your holiday. We're also pleased that you appreciated our convenient location, cleanliness, WiFi service, and the friendly assistance provided by our team throughout your stay. Thank you for your comments regarding the apartment being a little dated. While we're glad this did not significantly impact your experience, we appreciate the feedback and will continue working with apartment owners to maintain and improve our accommodation standards. As an ALL Gold member, we sincerely thank you for your loyalty and for choosing to stay with us. We also appreciate your recommendation and support of the ALL loyalty programme. We look forward to welcoming you and your family back to BreakFree Moroccan Surfers Paradise for another enjoyable stay in the future. Kind regards,

Dear Samir, Thank you for taking the time to share your feedback and for rating your stay 90/100. We're delighted to hear that you continue to choose BreakFree Moroccan Surfers Paradise and that your booking experience, accommodation, cleanliness, and interactions with our team were all positive. However, we are sincerely sorry to hear of your disappointment regarding the renovation works and the closure of the outdoor pool and BBQ area. We understand your frustration, particularly as you specifically contacted us before your stay to enquire about any works taking place, as these things sometimes happen without any notice that we are able to provide, especially in a building as old as this is. We appreciate how disappointing it would have been to arrive and discover that areas of the resort were unavailable, especially when these facilities were part of your holiday plans. As a valued ALL Gold member and returning guest, we genuinely appreciate your loyalty and thank you for bringing this to our attention. Your feedback regarding communication prior to arrival is important and will be shared with the team to help us improve the information provided to guests in the future. Despite this disappointment, we're pleased that you enjoyed your stay overall and that you continue to return to our resort. Thank you also for your recommendation and ongoing support. We look forward to welcoming you and your family back to BreakFree Moroccan Surfers Paradise for a more seamless experience in the future. Kind regards,

Dear Michelle, Thank you for your wonderful review and for awarding us a perfect 100/100 rating. We are delighted to hear that you enjoyed your stay and appreciated our clean apartment, stunning views, and fantastic location. It's wonderful to know that the two-bedroom apartment provided all the conveniences you needed and was a comfortable base for your visit. We appreciate your comments regarding some of the cosmetic wear and tear, including the kitchen and bathroom cabinetry and outdoor furniture. While we're pleased that this did not detract from your overall enjoyment, your feedback is valuable and will be shared with the apartment owner for consideration. A special thank you for recognising our Reception team. We are thrilled to hear that the receptionist was so helpful, both before your arrival and during your stay. Providing knowledgeable and friendly service is something we take great pride in, and your kind comments will certainly be shared with the team. As an ALL Gold member, we sincerely appreciate your loyalty and are delighted that you enjoyed the ease of booking through the ALL App, our convenient access to the light rail, and our sustainability initiatives, including the recycling facilities available throughout the resort. Thank you again for your recommendation and kind feedback. We are especially pleased to hear that you will definitely stay with us again and look forward to welcoming you back to BreakFree Moroccan Surfers Paradise in the future. Kind regards,

Dear Lance, Thank you for taking the time to share your feedback following your recent family stay with us. We are pleased to hear that you enjoyed our fantastic location, the overall layout of the resort, and the helpful service provided by our team. It is encouraging to know that these aspects of your stay left a positive impression. However, we are sincerely disappointed to learn that the condition of your two-bedroom apartment did not meet your expectations. We understand your frustration and apologise that the maintenance, presentation, and cleanliness of the apartment fell short of the standards you expected. Your comments regarding the condition of the furnishings, painting, stains, dust, and overall upkeep are concerning and will be shared with the apartment owner and our housekeeping and maintenance teams for review. We appreciate your observation that the size and layout of the apartment have great potential, and we regret that the presentation of the unit detracted from your experience. Guest feedback like yours is invaluable in helping us identify apartments that require additional attention and investment. Thank you also for your honest comments regarding future stays. We understand the importance of confidence when booking accommodation, and we appreciate you bringing these concerns to our attention. While we are pleased that your arrival, check-in, and departure experiences were positive, we regret that the condition of the apartment significantly impacted your overall impression of the resort. Thank you again for your feedback. We hope to have the opportunity to welcome you and your family back to BreakFree Moroccan Surfers Paradise and provide you with an experience that better reflects the quality of our location and hospitality. Kind regards,

Dear Rebekah, Thank you for taking the time to share your feedback following your recent family stay with us. We're pleased to hear that you enjoyed our convenient location, with easy access to the beach and public transport, and that the indoor pool was a hit with the children. It's also great to know that you found the kitchen well-equipped and that your arrival, check-in, and interactions with our team were positive. However, we are genuinely sorry to learn that your stay did not fully meet your expectations. We understand how disappointing it was to discover upon arrival that the outdoor pool, one of the main reasons you chose our resort, was unavailable. We appreciate that this significantly changed the family holiday experience you had planned, and we apologise for the frustration this caused. We also appreciate your comments regarding the limited supply of tea towels, rubbish bags, and cleaning products. Feedback such as yours helps us identify opportunities to improve the comfort and convenience of our apartments. We're sorry to hear of your concerns regarding your parents' accommodation arrangements and understand how this would have added to your disappointment. We also acknowledge your comments regarding bathroom cleanliness and maintenance, particularly the mould in the showers, and these concerns will be shared with the relevant teams for review. Thank you for recognising our team's efforts despite these challenges. While we're pleased you were still able to enjoy time with your family and make the most of your holiday, we regret that aspects of your stay fell short of the experience you expected. As an ALL Classic member, we appreciate your loyalty and thank you for your honest and constructive feedback. We hope to have the opportunity to welcome you and your family back to BreakFree Moroccan Surfers Paradise and provide a better experience in the future. Kind regards,

Dear Melinda, Thank you for taking the time to share your feedback following your recent stay with us. We're pleased to hear that you enjoyed our convenient location and that your overall experience was a good one. As an ALL Gold member, we sincerely appreciate your loyalty and thank you for choosing to stay with us. However, we are sorry to learn of your disappointment regarding the outdoor pool closure. We understand that access to all advertised facilities is an important part of the guest experience, and we apologise that you were not informed prior to your arrival. We appreciate your feedback and understand how this impacted your stay. We also apologise for the difficulties you experienced with the WiFi service. We recognise that reliable internet access is particularly important for business travellers, and we understand the frustration of not having access for the first two days of your stay due to the late check-in process and reception being closed. Your comments regarding the WiFi setup and ease of access have been noted and will be shared with the relevant team for review. Thank you as well for your feedback regarding the bathroom cabinetry and your sustainability suggestions. Guest feedback is invaluable in helping us improve both our facilities and our environmental initiatives. We appreciate your honest comments and are pleased that despite these issues, you enjoyed aspects of your stay. We hope to have the opportunity to welcome you back to BreakFree Moroccan Surfers Paradise and provide you with a much-improved experience in the future. Kind regards,

Dear A., Thank you for taking the time to share your feedback following your recent family stay with us. We're pleased to hear that you enjoyed our great location and found our team friendly and helpful throughout your visit. It's wonderful to know that, overall, you had a comfortable stay and appreciated the convenience of being close to everything Surfers Paradise has to offer. However, we sincerely apologise for the disappointment caused by the outdoor pool being unavailable during your stay. We understand that the pool was one of the reasons you chose to stay with us, and we appreciate how frustrating it would have been not to have access to this facility during your holiday. We also regret the inconvenience caused by the after-hours check-in process. After a long day of travelling with tired grandchildren, we understand that a lengthy check-in call was not the ideal start to your stay. Your feedback regarding simplifying this process is appreciated and will be considered as we continue to improve the guest experience. Thank you as well for your comments regarding the apartment condition and WiFi service. We acknowledge your observations that the apartment would benefit from maintenance and that the WiFi did not meet expectations during your stay. Your feedback has been noted and shared with the relevant teams. We appreciate your recognition of our team's efforts and are pleased that your departure experience was a positive one. Thank you again for your honest and constructive feedback. We hope to have the opportunity to welcome you and your family back to BreakFree Moroccan Surfers Paradise for a much-improved stay in the future. Kind regards,

Dear Wendy, Thank you for taking the time to share your feedback following your recent family stay with us. We sincerely appreciate your loyalty as a returning guest and are pleased to hear that you continue to enjoy our fantastic location. We're also glad that the spacious three-bedroom apartment suited your family's needs. However, we are sorry to learn that your stay was impacted by the closure of the outdoor pool and deck area. We completely understand your disappointment, particularly when travelling with children and looking forward to using these facilities. We agree that receiving advance notice of the pool closure due to the leak and the painting works would have helped you better prepare for your stay, and we appreciate this feedback. We also thank you for your comments regarding cleanliness. While we're pleased the apartment was generally comfortable, we acknowledge your observations regarding the floor tiles and will share this with our housekeeping team for review. As an ALL Silver member, we value your continued support and appreciate your honest feedback. Comments such as yours help us improve both our communication and guest experience. Thank you again for staying with us. We hope to have the opportunity to welcome you and your family back to BreakFree Moroccan Surfers Paradise and provide a more enjoyable experience on your next visit. Kind regards,

Dear Tony, Thank you for taking the time to share your feedback and for rating your stay 90/100. We are delighted to hear that you and your family enjoyed a wonderful holiday with us. It's fantastic to know that our great location, spacious apartment, and excellent facilities provided everything you needed for a memorable stay. We're especially pleased that you found the unit perfect for your family and appreciated its proximity to local attractions and amenities. Receiving such positive feedback about our accommodation, cleanliness, and team is greatly rewarding, and we will be sure to share your kind comments with our staff. As an ALL Silver member, we sincerely thank you for your loyalty and are thrilled that you would recommend us to your family and friends. Your recognition of our team's service and the cleanliness of the property is truly appreciated. Thank you again for your wonderful review. We look forward to welcoming you and your family back to BreakFree Moroccan Surfers Paradise for another enjoyable stay in the future. Kind regards,

Dear Nicole, Thank you for taking the time to share your feedback following your recent family stay with us. We are sorry to learn that your experience did not fully meet your expectations. In particular, we understand your disappointment at not being informed prior to arrival about the pool maintenance works and external painting taking place at the property. We appreciate how important these facilities and the overall presentation of the resort are when planning a holiday, and we apologise for any frustration this caused. We also appreciate your comments regarding the parking instructions and the difference between the advertised outdoor areas and your experience during the maintenance period. Your feedback highlights opportunities for us to improve our communication with guests before arrival. Thank you for your observations regarding the condition of the apartment. While we are pleased that you found the accommodation generally clean, we understand that the age and presentation of some apartments can affect the overall impression and comfort of your stay. Your comments regarding the dated interiors have been noted and will be shared with the relevant teams and apartment owners. We also appreciate your feedback regarding the WiFi accessibility and connection speed, as well as your arrival and check-in experience. Guest feedback is invaluable in helping us identify areas where we can improve. As an ALL Classic member, thank you for your loyalty and for taking the time to provide such honest feedback. While we regret that aspects of your stay were disappointing, we appreciate your comments and hope to have the opportunity to welcome you and your family back to BreakFree Moroccan Surfers Paradise for a more enjoyable experience in the future. Kind regards,

Dear Damian, Thank you for taking the time to share your detailed feedback following your recent family stay with us. We are pleased to hear that you enjoyed our fantastic beachfront location and the beautiful views, and that being so close to the beach and local attractions was a highlight of your visit. We're also glad you found the apartment clean, neat, and tidy overall. However, we are genuinely sorry to learn that several aspects of your stay did not meet your expectations. Firstly, please accept our sincere apologies for the difficulties you experienced with the after-hours check-in process. After a long day of travelling, the last thing you should have encountered was confusion locating the property and accessing your key. We understand how frustrating it must have been to spend 45 minutes attempting to gain access, and we appreciate you bringing the signage and communication issues to our attention. We also apologise that you were not informed prior to arrival about the closure of the outdoor pool and BBQ area. We understand this was disappointing, particularly as these facilities may have influenced your decision to stay with us. While we're pleased you were able to enjoy the indoor pool, we appreciate that this was not the same experience you had anticipated. Thank you also for your comments regarding the apartment condition, including the stained carpet, ageing furnishings, refrigerator, and non-functioning deadlock. Guest safety and comfort are extremely important to us, and your concerns have been noted for follow-up with the relevant teams and apartment owner. We're disappointed to hear that our service fell short of the warm welcome and engagement you expected. While we appreciate your recognition that our team assisted when you requested additional dishwashing detergent, we regret that your interactions did not leave you feeling welcomed and valued. Your comments regarding both arrival and departure service have been shared with the team as a valuable opportunity for improvement. Thank you again for your honest and constructive feedback. While we are pleased that our location and views were enjoyed, we regret that communication, facility availability, and aspects of your accommodation detracted from your overall experience. We appreciate you taking the time to share your comments and hope we have the opportunity to provide you and your family with a much-improved experience in the future. Kind regards,

Dear Greer, Thank you for taking the time to share your feedback and for rating your stay 80/100. We're delighted to hear that you and your family enjoyed your holiday with us and appreciated our fantastic location close to the beach. It's wonderful to know that you had a lovely stay and found the resort to be a convenient base for your time in Surfers Paradise. We're also pleased that you found your apartment clean and that your arrival, check-in, our team, check-out experience, and WiFi all met your expectations. Thank you for your feedback regarding the stained carpet within the apartment. While we're glad this did not detract significantly from your stay, we appreciate you bringing it to our attention and will share your comments with the relevant team for review. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you and your family back to BreakFree Moroccan Surfers Paradise for another enjoyable stay in the future. Kind regards,

Dear Karen, Thank you for taking the time to share your feedback and for rating your stay 70/100. We're delighted to hear that you enjoyed our excellent location, with easy access to the beach, Cavill Mall, restaurants, and public transport. It's also wonderful to know that you found our team friendly and welcoming and that you enjoyed a comfortable night's sleep during your stay. A special thank you for recognising Ashleigh at Reception. We will be sure to pass on your kind comments, as she will be delighted to know her friendly and helpful service made a positive impression. We do, however, apologise that aspects of the apartment did not meet your expectations. Your comments regarding the dated appliances, cracked tiles, bathroom grout, and overall condition of the apartment are appreciated and will be shared with the relevant teams and apartment owner for review. We also understand how the appearance of older bathrooms can impact the perception of cleanliness, and we appreciate your honest feedback. We're sorry that the outdoor pool was unavailable due to the leak repair works during your stay. We appreciate your understanding and are pleased that you were still able to enjoy the indoor pool facilities. Thank you also for your feedback regarding the WiFi offering. We understand that the portable WiFi solution may not have suited your needs, and we appreciate your comments as we continue to review and improve our services. As an ALL Classic member, thank you for your loyalty and for choosing to stay with us. We hope to have the opportunity to welcome you and your partner back to BreakFree Moroccan Surfers Paradise for an even better experience in the future. Kind regards,

Dear Greg, Thank you for taking the time to share your feedback following your family stay with us. We're pleased to hear that you enjoyed our convenient location and found the booking, arrival, and departure processes smooth and easy. We also appreciate your positive comments regarding our team. However, we are sorry to learn that aspects of the accommodation did not meet your expectations. We understand your concerns regarding the ageing facilities and the lack of exhaust fans in the bathrooms and toilets. We also appreciate you highlighting the condensation from the shower and the slippery bathroom floor, as guest comfort and safety are very important to us. Thank you for your additional feedback regarding the bathroom condition, grout cleaning, windows, and storage in the second bedroom. Your comments have been noted and will be shared with the relevant teams and apartment owner for consideration as part of future maintenance and improvement plans. We value your honest feedback as it helps us identify areas where we can enhance the guest experience. While we're pleased that you enjoyed our location, we regret that the condition of the apartment impacted your overall stay. Thank you again for your review. We hope to have the opportunity to welcome you and your family back to BreakFree Moroccan Surfers Paradise and provide you with a more enjoyable experience in the future. Kind regards,