BreakFree Moroccan Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.3/5 408 reviews

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Description

Hotel extras

  • We offer an outdoor and indoor pool, choose either to swim & splash around in during your stay

  • Conveniently located within walking distance to Surfers Paradise hotspot, Cavill Avenue

  • Driving to us? We offer secure, onsite parking (subject to availability)

  • Enjoy our onsite sauna and spa for pure relaxation during your stay

  • Cook up a storm using our BBQ facilities and enjoy dinner by the pool in true holiday style

Our accommodation(s)

Hotel location

BreakFree Moroccan Surfers Paradise

14 View Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.998124, 153.429914

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center

2 pools

Splash around in the indoor heated pool, or outdoor resort pool. Alternatively, relax in our heated spa baths and soak up the sun on our sun lounges. With all the options available to you, we ensure you will enjoy your stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  408 reviews

Customer review rating 0.5/5

Ankit J. Families - Confirmed reviews ALL

I would like to formally raise a concern regarding the conduct of the front desk leader during our recent stay. Unfortunately, we experienced multiple instances of rude and discourteous behavior from the same individual throughout our visit. What was particularly disappointing was that this manner was directed not only toward the adults in our group but also toward the children, which made the experience uncomfortable and unwelcoming for our family. We understand that hospitality roles can be demanding; however, respectful and courteous communication is a basic expectation for guests. Given that this occurred on several occasions, I believe this matter warrants attention. I would appreciate a formal apology and reassurance that appropriate steps will be taken to address this behavior so that future guests do not have a similar experience.

Customer review rating 4.0/5

Carolyn C. Couples - Confirmed reviews ALL

Location and facilities in the complex were excellent. The unit was spacious but quite old and tired in the bathroom (broken tiles, swollen door, etc.) and the kitchen (old cupboards). The bed was ok but quite hard. Could do with an update. Got stuck in the lift one day which was not good, but fortunately got out and walked down the stairs to alert reception. Quite noisy at night we found - many cars coming by and a lot doing burn outs, loud revving, etc. Not complex's fault at all, but a bit annoying at times.

Dear Carolyn, Thank you for taking the time to tell us about your experience at the BreakFree Moroccan Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Breakfree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards,

Customer review rating 5.0/5

Stewart S. Couples - Confirmed reviews ALL

The staff at the Moroccan BreakFree are 2nd to none. We exchange pleasantries each time we pass and that makes us feel valued and welcome. We especially have nothing but praise for Courtney, Asha, and Manager Ricardo. They work hard and are also ready to make our stay perfect. This is our second year at the Moroccan and will return every year we are able to.

Dear Stewart, We very much appreciate your comments regarding your stay at the BreakFree Moroccan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards,

Customer review rating 5.0/5

Karl B. Families - Confirmed reviews ALL

Perfect location and well appointed accommodation. Friendly and efficient customer service

Dear Karl, We very much appreciate your comments regarding your stay at the BreakFree Moroccan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards,

Customer review rating 5.0/5

Donna D. Business - Confirmed reviews ALL

Fantastic communication from motel prior to arrival & great customer service on arrival. Friendly & helpful staff, very clean and great facilities and location was perfect. Highly recommend.

Dear Donna, We very much appreciate your comments regarding your stay at the BreakFree Moroccan Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards,

Other web-users rate our hotel

  • 251 reviews 9.6/10 Location
  • 366 reviews 6.5/10 Room
  • 215 reviews 8.7/10 Service
  • 29 reviews 4.4/10 WiFi
  • 106 reviews 4.3/10 Cleanliness

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