BreakFree Moroccan Surfers Paradise 3.5 stars

2 day break, just chillin...

We had a family holiday first night there we had a fire evacuation in the building the way this was handled was very unsafe and unprofessional. Second day there was a little boy lost in lobby staff has next to no care in dealing with this other than that it was an okay stay convenient location however the staff were okay

Great stay, the staff were friendly. It was awesome to have the pool, sauna and spa! However the inside spa wasn’t working properly. In my opinion, there is definitely potential with upgrading & fixing a few things. The room was a little old especially the bathroom but fully functioning & clean. Great security and an amazing location

We had a great stay, very clean apartments. Unsatisfactory about paying for pool towels. Unsatisfactory with no one coming and topping our room essentials up. Unsatisfactory about no free wifi. Inside spa didn’t work. No aircon in my room we had small children.

Pleasant

I booked this apartment for my dads holidays. During the conversation I had over the phone, I was advised to pay some more, If I wanted to have a better view of the ocean. The only view that my dad got was of a big tree, blocking the oceans view. When he made reception aware of this issue, he was told that "all the other good views were already taken". Therefore, I gave my money away based on a lie as I paid more to have a better view. Now, I am trying to recover $200 that my father was asked as a bond and he paid in cash. To recover his money he needs to have a credicard, He doent have one. For reasons that I cant understand, they refused to use same credicard, I used to pay for the rent. I`ve been trying to call them for 2 days and I`ve come to the conclusion that the phone is disengaged. Breakfree Moroccan

very enjoyable

Loved the stay and we are looking at doing our holiday again but a bit longer this time at the break free Moroccan and it’s in the right location of surfers

The manager was very understanding as we had to leave as my mum passed away she was very sincere

Good time nice place

Fantastic location and all staff we dealt with were very friendly. The rooms were clean

For the price we payed not the best. I compared this to where friends were staying at the same time in other apartments. The room we had needs a coat of paint, new fixtures in the bathrooms, kitchen needs an upgrade. I say this after comparing it to other apartments where the price was less and better quality also. We were told we had parking yet the car park was full a few times, forcing us to pay for parking on the street. I suggest you ask guest to provide registration details before arriving so you guys know. You had Guests staying in one room and they had 2 cars and your roller door wasn't working the entire time we were there so I suspect your car park was also used by non guests. I along with some other guests, we Informed reception about a group of people throwing bottles from their balcony down onto the pool area. They did it in the morning and again around 4pm. We were told we could call the police if we wanted to but staff would get security to check when they started at 6pm!!

We paid $760 for 3 nights at the morrocan, which was more expensive then what we usually pay here but we decided to go ahead and book it because we often stay there and have had great experiences. This time was different. We were put in the elkhorn tower and when we arrived we noticed the room had no air con, which was disappointing because I am 37 weeks pregnant and it was right in the middle of summer. I would have assumed with that price the room would have at least had air con. The room was increadibly dated. All of the doors had swelling at the bottom like there had been a leak, there was no detergent for the washing machine, the carpet seemed like it hadn't been vaccumed, one of the shower doors wouldn't close, the balcony safety glass on both sides were broken, one of the chairs on the balcony was so badly deteriorated that we didn't bother using it. In all we were very disappointed and had hoped that our last trip away before having a baby would be pleasant but it wasn't. I'm not sure I would stay here again.

Overall good. Great location with the unit having all the basics covered. The outdoor pool was nice too.

Great location, close to shops & the beach. I did ask for a sea View, and was very happy that we had a wonderful sea View. The apartment was a large size, not a new apartment, but very clean. The staff were very friendly, and helpful. We really enjoyed our stay .