Dear Greer, Thank you for taking the time to share your feedback and for rating your stay 80/100. We're delighted to hear that you and your family enjoyed your holiday with us and appreciated our fantastic location close to the beach. It's wonderful to know that you had a lovely stay and found the resort to be a convenient base for your time in Surfers Paradise. We're also pleased that you found your apartment clean and that your arrival, check-in, our team, check-out experience, and WiFi all met your expectations. Thank you for your feedback regarding the stained carpet within the apartment. While we're glad this did not detract significantly from your stay, we appreciate you bringing it to our attention and will share your comments with the relevant team for review. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you and your family back to BreakFree Moroccan Surfers Paradise for another enjoyable stay in the future. Kind regards,

Dear Karen, Thank you for taking the time to share your feedback and for rating your stay 70/100. We're delighted to hear that you enjoyed our excellent location, with easy access to the beach, Cavill Mall, restaurants, and public transport. It's also wonderful to know that you found our team friendly and welcoming and that you enjoyed a comfortable night's sleep during your stay. A special thank you for recognising Ashleigh at Reception. We will be sure to pass on your kind comments, as she will be delighted to know her friendly and helpful service made a positive impression. We do, however, apologise that aspects of the apartment did not meet your expectations. Your comments regarding the dated appliances, cracked tiles, bathroom grout, and overall condition of the apartment are appreciated and will be shared with the relevant teams and apartment owner for review. We also understand how the appearance of older bathrooms can impact the perception of cleanliness, and we appreciate your honest feedback. We're sorry that the outdoor pool was unavailable due to the leak repair works during your stay. We appreciate your understanding and are pleased that you were still able to enjoy the indoor pool facilities. Thank you also for your feedback regarding the WiFi offering. We understand that the portable WiFi solution may not have suited your needs, and we appreciate your comments as we continue to review and improve our services. As an ALL Classic member, thank you for your loyalty and for choosing to stay with us. We hope to have the opportunity to welcome you and your partner back to BreakFree Moroccan Surfers Paradise for an even better experience in the future. Kind regards,

Dear Andrea, Thank you for taking the time to share your feedback and for rating your stay 90/100. We're delighted to hear that you and your family had a wonderful stay with us and enjoyed the spacious apartment. It's great to know there was plenty of room for everyone to relax and spread out, and that our convenient location close to the beach and the heart of Surfers Paradise added to your experience. While we're sorry that the outdoor pool was unavailable during your visit, we're pleased that you were able to enjoy the heated indoor pool, spa, and sauna instead. It's also wonderful to hear that the stunning balcony views helped make your stay memorable. Thank you for your comments regarding the minor wear and tear within the apartment. We appreciate your feedback and will continue to work with apartment owners on maintaining and improving the condition of our accommodation. We're especially pleased to hear that you found our team friendly and polite, and that your after-hours check-in experience was smooth and hassle-free. It's also great to know that you found the apartment clean, spacious, and well-equipped for your family's needs. We appreciate your feedback regarding our sustainability initiatives and recycling options. Guest insights like yours help us identify opportunities to improve how we communicate and implement these programs. Thank you again for your kind recommendation. We truly appreciate your support and look forward to welcoming you and your family back to BreakFree Moroccan Surfers Paradise for another enjoyable stay. Kind regards,

Dear David, Thank you for your wonderful review and for awarding us a perfect 100/100 rating. We are delighted to hear that this was your second stay with us and that you continue to enjoy our awesome location, resort facilities, and friendly team. There is no greater compliment than choosing to return, and we truly appreciate your loyalty. It's fantastic to receive perfect scores across your accommodation, cleanliness, check-in, check-out, WiFi, and overall experience. We're also pleased that the booking process was easy and that both Courtney and Ashleigh were able to assist you. A special thank you for recognising Courtney for her contribution to your stay. We will be sure to share your kind feedback with her and the team. As an ALL Gold member, we sincerely appreciate your continued support and are thrilled that you would recommend us to your family and friends. Thank you again for your kind words. We look forward to welcoming you and your family back to BreakFree Moroccan Surfers Paradise for a third stay in the near future. Kind regards,

Dear Lie, Thank you for taking the time to share your feedback and for rating your stay 80/100. We're delighted to hear that you enjoyed our great location and service. It's wonderful to know that our team was able to respond quickly when the dryer in your apartment stopped working and arrange a replacement straight away. Providing prompt assistance to our guests is something we take great pride in. We're also pleased that you found our location convenient, with easy access to nearby shopping and attractions. Thank you for your positive ratings for your booking experience, arrival and check-in, our team, breakfast, and departure experience. However, we sincerely apologise for the issues you experienced with the washing machine and bed linen, had we known we could have fixed for you also. A washing machine odour and concerns regarding linen cleanliness are certainly not the standards we strive to provide, and we appreciate you bringing these matters to our attention. Please be assured that your feedback will be shared with our housekeeping and maintenance teams for review and follow-up. As an ALL Classic member, we sincerely appreciate your loyalty and thank you for your recommendation. We also value your feedback regarding WiFi accessibility and member recognition, as it helps us continue improving the guest experience. Thank you again for your valuable comments. We hope to have the opportunity to welcome you and your family back to BreakFree Moroccan Surfers Paradise for an even better stay in the future. Kind regards,

Dear Bev, Thank you for taking the time to share your feedback and for rating your stay 90/100. We're delighted to hear that you found our resort to be a clean, tidy, and convenient place to stay. Our central location is one of our most popular features, and we're pleased it helped make your visit enjoyable. It's wonderful to know that you were happy with your accommodation and the overall cleanliness of the apartment. We also appreciate you bringing the issue of the smelly dishwasher to our attention. Please accept our apologies for this inconvenience, and rest assured your feedback will be shared with our housekeeping and maintenance teams for follow-up. Thank you for your ratings regarding your arrival, team interactions, and departure experience. Guest feedback is invaluable in helping us identify opportunities to improve and enhance the experience we provide. We appreciate your recommendation and thank you for choosing to stay with us. We hope to have the opportunity to welcome you and your partner back to BreakFree Moroccan Surfers Paradise for another enjoyable stay in the future. Kind regards,

Dear Laurie, Thank you for taking the time to share your feedback and for rating your stay 90/100. We're delighted to hear that you and your partner had a very good stay overall and that you were pleased with your accommodation, cleanliness, and the service provided by our team. As an ALL Gold member, we sincerely appreciate your loyalty and your recommendation to family and friends. We do, however, understand your frustration regarding the additional charges associated with changing your booking dates. We appreciate you bringing this matter to our attention and apologise for any confusion or inconvenience caused. We understand that you have already spoken with Reception and that the matter is currently being investigated with our Central Reservations Team who were the ones who processed the surcharge fee. We appreciate your patience while this is being reviewed and trust that the team will provide you with an update as soon as possible. Thank you also for your feedback regarding the WiFi connection speed. Your comments have been noted as we continue to look for ways to improve the guest experience. We value your feedback and are pleased that, despite the concerns raised, you enjoyed your stay overall. We hope to welcome you back to BreakFree Moroccan Surfers Paradise again in the future. Kind regards,

Dear Pam, Thank you for taking the time to share your feedback and for rating your stay 90/100. We're delighted to hear that you enjoyed your spacious family getaway and appreciated the fantastic views, generous apartment layout, and overall value for money. It's wonderful to know that the apartment worked well for your family's needs and provided an enjoyable stay. Thank you also for your kind comments about our team. We are especially pleased to hear that Ashleigh at Reception made a positive impression. We will be sure to pass on your compliments, as recognition like this means a great deal to our staff. We appreciate your feedback regarding the condition of the apartment. While we're pleased you enjoyed your accommodation overall, we understand your comments about the carpet and paintwork, and we will take these into consideration as we continue to improve our apartments. We're also sorry to hear about your experience with the WiFi and that you were unable to access the service during your stay. We understand how frustrating this would have been and appreciate you bringing it to our attention. Thank you for sharing your booking experience as well. We're pleased that our hotel team was able to assist you directly and make the booking process comfortable and straightforward. We truly appreciate your recommendation and hope to welcome you and your family back to BreakFree Moroccan Surfers Paradise for another enjoyable stay in the future. Kind regards,

Dear Dietmar, Thank you for taking the time to share your feedback and for rating your stay 90/100. We're delighted to hear that you enjoyed your stay and found our location convenient. It's wonderful to know that you found the bed comfortable, appreciated the complimentary underground parking, and enjoyed the convenience of the fast lift. We're also pleased that you felt the apartment offered good value for money and that you would choose to stay with us again. Thank you for your honest feedback regarding the apartment's condition. While we're pleased that everything was functional during your stay, we appreciate your comments about the dated carpets and furnishings, and we will take these observations into consideration as we continue to improve our apartments. We also apologise for the confusion caused by the departure instructions being delivered so late in your stay. We completely understand how stressful it must have been to receive this information just before your early morning departure. Your suggestion to provide these details at check-in is very helpful, and we will review how this information is communicated to future guests. Thank you as well for your comments regarding the pocket WiFi. We're sorry the initial device was not working, but we're pleased our reception team was able to provide a replacement the following day. As an ALL Classic member, we sincerely appreciate your loyalty and thank you for recommending us to your family and friends. We are delighted that our team contributed positively to your stay and look forward to welcoming you and your partner back to BreakFree Moroccan Surfers Paradise in the future. Kind regards,

Dear Mark, Thank you for taking the time to share your feedback and for rating your stay 90/100. We are delighted to hear that you enjoyed our great location and found your apartment clean, comfortable, and enjoyable during your stay. It's also wonderful to know that our reception team made such a positive impression. Your kind words are greatly appreciated and will be shared with the team. A special thank you for recognising Courtney. She will be thrilled to hear that her service contributed to your positive experience. We're pleased that you found booking through the ALL App simple and convenient, and we sincerely thank you for your loyalty as an ALL Classic member. We also appreciate your feedback regarding the apartment condition. While we're delighted that you found it clean and tidy, we understand your comments about refurbishment and will take this into consideration as we continue to improve our apartments and facilities. Thank you again for your recommendation and valuable feedback. We look forward to welcoming you and your partner back to BreakFree Moroccan Surfers Paradise for another enjoyable stay in the future. Kind regards,

Dear Leanne, Thank you for taking the time to share your feedback and for rating your stay 90/100. We are delighted to welcome you back for your second stay with us and to hear that you and your multi-generational family once again enjoyed your time at BreakFree Moroccan Surfers Paradise. It's wonderful to know that our location and pool facilities continue to be standout features of your stay. We're also pleased that you found your accommodation comfortable and that our team, particularly our Reception staff, helped make your experience an enjoyable one. Your kind comments will be shared with the team. Thank you for your honest feedback regarding the WiFi service. We completely understand how important reliable internet access can be, especially when travelling with young children and family members who may wish to stream entertainment during their stay. We apologise that the connection speed and performance did not meet your expectations, and we appreciate you bringing this to our attention. Your comments have been noted and shared with the relevant team as we continue to work on improving this service. As an ALL Classic member, we sincerely appreciate your loyalty and thank you for your recommendation. We are delighted that, despite the WiFi challenges, you had another great stay with us. We look forward to welcoming you and your family back to BreakFree Moroccan Surfers Paradise for a third visit in the future. Kind regards,

Dear Steven, Thank you for your wonderful review and for awarding us a perfect 100/100 rating. We are absolutely delighted to hear that your stay was once again a 10 out of 10 and that our accommodation contributed to a relaxing and enjoyable holiday. Nothing makes us happier than knowing our guests continue to return and enjoy consistently positive experiences. We're especially pleased to hear your kind comments about our team. Thank you for recognising Janelle for her outstanding service and assistance with your bookings. We will be sure to pass on your lovely feedback, and we know she will be delighted to hear that her efforts helped make your stay so memorable. It's also wonderful to know that you found the booking process easy, your apartment clean and comfortable, and that our housekeeping team maintained high standards throughout your stay. Your recognition of our ongoing sustainability initiatives and improvements to the property is greatly appreciated. As an ALL Silver member, thank you for your continued loyalty and for recommending both our resort and the ALL loyalty programme to your family and friends. We truly value your support and look forward to welcoming you back to BreakFree Moroccan Surfers Paradise for another relaxing holiday very soon. Kind regards,