BreakFree Moroccan Surfers Paradise 4 stars

Dear Margaret, Thank you for your wonderful feedback. We are delighted to hear that you had a wonderful stay and that the apartment was perfect for your extended family. It's fantastic to know that you enjoyed the fabulous views from all rooms, as well as the apartment's central location, accessibility, and well-appointed facilities. We strive to provide comfortable accommodation that allows families to relax and make the most of their time together, so it is very rewarding to hear that the apartment met your needs so well. Thank you for choosing to stay with us. We truly appreciate your kind comments and look forward to welcoming you and your family back to BreakFree Resort Surfers Paradise for another memorable stay. Kind regards,

Dear Danielle, Thank you for taking the time to share your feedback following your stay with us. While we are pleased to hear that you enjoyed the BBQ facilities, pool and spa, and found our location convenient with an easy walk to the main attractions of Surfers Paradise, we are sorry that other aspects of your stay did not meet your expectations. We sincerely apologise that your apartment did not provide the comfortable and welcoming "home away from home" experience you were looking for. Your comments regarding the cleanliness, marks on the walls and floors, the main bedroom door not closing properly, and the overall condition of the apartment have been noted and shared with our housekeeping and maintenance teams for review and follow-up. We also understand your disappointment with the apartment's location and lack of beach views. Apartment allocation is subject to availability and booking category, however we appreciate that this impacted your overall experience. Thank you for bringing these matters to our attention. Guest feedback is invaluable in helping us identify areas for improvement, and we appreciate your honest comments. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay. Kind regards,

Dear Kylie, Thank you for your wonderful review and for choosing to stay with us. We are thrilled to hear that your 3-bedroom apartment was perfect for your family and provided everything you needed for a comfortable and relaxing stay. It's fantastic to know that you enjoyed our central location, with easy access to Cavill Avenue and the beach, as well as our pools and spas during the winter season. We're also pleased that your check-in experience was smooth and that you were able to enjoy some well-deserved relaxation on the balcony. There’s nothing better than hearing that our guests were able to fully unwind and make the most of their holiday. Thank you for your kind words and perfect score. We truly appreciate your recommendation and are delighted that you would choose to stay with us again. We look forward to welcoming you and your family back to BreakFree Resort Surfers Paradise in the future. Kind regards,

Dear Jocelyn, Thank you for taking the time to share your review. We're delighted to hear that you enjoyed our excellent location and the range of facilities available during your stay. It's also wonderful to know that you found your apartment to be spacious and comfortable. We appreciate your feedback regarding the room's condition. While our apartments are well maintained, we understand that some areas would benefit from refurbishment, and your comments are valuable as we plan future improvements. Thank you again for choosing to stay with us. We hope to welcome you back to BreakFree Resort Surfers Paradise for another enjoyable stay in the near future. Kind regards,

Dear Elyse, Thank you for sharing your feedback with us. We are delighted to hear that you found our staff amazingly helpful throughout your stay. Providing friendly and attentive service is something our team takes great pride in, and your kind comments will be shared with them. We do, however, apologise for the inconvenience caused by the indoor pool heating not working during your visit. We understand this was disappointing and impacted your overall experience. Your feedback is appreciated and helps us identify areas where we can improve our facilities and guest satisfaction. Thank you again for your review. We hope to have the opportunity to welcome you back to BreakFree Resort Surfers Paradise and provide you with an even better stay next time. Kind regards,