Dear Jessica, Thank you for your wonderful review and for awarding us a perfect 100/100 rating. We are truly honoured to hear that BreakFree Moroccan has been your holiday destination for many years and has become your "home away from home." There is no greater compliment than the loyalty of returning guests, and we sincerely appreciate your continued support. We're delighted that you continue to enjoy our prime location and the spectacular views from the Esplanade Tower. Being close to everything Surfers Paradise has to offer while enjoying those stunning ocean views is exactly what makes a Gold Coast holiday so special. Thank you also for your kind comments about our booking process and the flexibility of being able to book now and pay later. We're pleased this helps make planning your holidays easier and more enjoyable. It is especially rewarding to hear such wonderful feedback about our team. We will be sure to share your comments with our check-in staff, who will be delighted to know their assistance with your luggage and parking arrangements helped make your arrival experience so positive. We appreciate you bringing the odour from the toilet drain to our attention. As you have noted that this has occurred during previous stays in the same apartment, we will ensure this feedback is passed on to our maintenance team for further investigation. Thank you also for your comments regarding the WiFi connection. We understand how frustrating intermittent disconnections and slower speeds during peak periods can be, and we appreciate your feedback as we continue to improve this service. As an ALL Silver member, thank you for your loyalty and for recommending both our resort and the ALL loyalty programme. We look forward to welcoming you and your family back to BreakFree Moroccan Surfers Paradise for many more memorable holidays to come. Kind regards,

Dear Lauren, Thank you for taking the time to share your wonderful feedback and for rating your stay 90/100. We are delighted to hear that you enjoyed the great views and had such a pleasant stay with us. It's wonderful to know that despite finding the apartment a little dated, you found it clean, quiet, spacious, and comfortable. We're especially pleased that you found the bed comfortable and enjoyed our indoor pool, spa, and sauna facilities. Thank you for your kind comments regarding the cleanliness of the apartment. Receiving a perfect score and hearing that you "could not fault the cleanliness" is fantastic feedback and will be shared with our housekeeping team. We're also delighted that you enjoyed the discounted breakfast option at Mantra, and that our team made a positive impression with their friendly and helpful service throughout your stay. As an ALL Gold member, we sincerely appreciate your loyalty. It's wonderful to hear that you felt recognised during your stay and enjoyed the welcome amenities, complimentary WiFi dongle, welcome note, drinks, snacks, and room upgrade. Providing meaningful recognition to our valued members is very important to us. Thank you again for your recommendation and valuable feedback. We look forward to welcoming you back to BreakFree Moroccan Surfers Paradise for another enjoyable stay in the future. Kind regards,

Dear Katrice, Thank you for taking the time to share your feedback and for rating your stay 90/100. We're delighted to hear that you enjoyed our great location, spacious apartment, and the amenities provided. It's wonderful to know that you found the apartment well equipped with everything you needed for a comfortable stay and that our team made a positive impression with their friendly service. We appreciate your feedback regarding the balcony of Apartment 253 not receiving morning or afternoon sun. We understand this was a little disappointing and thank you for sharing your thoughts. The aspect and outlook of our apartments can vary throughout the building, and your comments are valuable for helping future guests select the accommodation that best suits their preferences. As an ALL Classic member, we sincerely appreciate your loyalty and are thrilled to hear that you would recommend us to family and friends. It's also wonderful to receive such positive ratings for your booking experience, check-in, our team, check-out, and our sustainability efforts. Thank you again for your kind comments. We look forward to welcoming you back to BreakFree Moroccan Surfers Paradise for another great stay in the future. Kind regards,

Dear Robert, Thank you for taking the time to share your feedback following your stay with us. We're delighted to hear that you enjoyed our location and found it to be an excellent position for viewing the Airshow. It's also wonderful to know that your apartment exceeded your expectations in size and that you found it well suited for a longer stay. We appreciate your comments regarding the booking experience through the reservation centre. We understand the importance of clear and effective communication and thank you for sharing your perspective, as feedback like this helps us improve the guest journey. We're pleased that your arrival experience, cleanliness, accommodation, and departure all contributed positively to your stay. Thank you also for your recommendation and for highlighting the spaciousness of your apartment. We appreciate your feedback and hope to have the opportunity to welcome you and your partner back to BreakFree Moroccan Surfers Paradise for another enjoyable stay in the future. Kind regards,

Dear Nicole, Thank you for taking the time to share your feedback and for rating your stay 90/100. We are delighted to hear that you and your family enjoyed our excellent location and spacious apartment. It's wonderful to know that our friendly team helped make your stay a positive experience, and your kind comments will be shared with them. We're also pleased that you found the accommodation comfortable and clean, and that your arrival, check-in, and departure experiences all met your expectations. As an ALL Gold member, we sincerely appreciate your loyalty and thank you for choosing to stay with us. Thank you for your feedback regarding the WiFi connection speed. We understand the importance of reliable internet access and appreciate your comments, which have been shared with the relevant team as we continue working to improve this service for our guests. We truly appreciate your recommendation and look forward to welcoming you and your family back to BreakFree Moroccan Surfers Paradise for another enjoyable stay. Kind regards,

Dear Cheryl, Thank you for your wonderful review and for awarding us a perfect 100/100 rating. We are delighted to hear that you and your partner enjoyed your stay and appreciated our great central location. Being close to public transport, the beach, shopping, and dining options is one of the many reasons guests love staying with us, and we're pleased it made your visit even more enjoyable. It's fantastic to know that you found your apartment spacious and comfortable, and that your experience from booking through the ALL App to check-in, accommodation, cleanliness, WiFi, and departure all exceeded your expectations. As an ALL Gold member, we sincerely appreciate your loyalty and thank you for choosing to stay with us. We also value your feedback regarding towel replacement and our sustainability practices, and we are always looking for ways to balance guest comfort with environmental responsibility. Thank you again for your kind comments and recommendation. We look forward to welcoming you back to BreakFree Moroccan Surfers Paradise for another memorable stay. Kind regards,

Dear Guy, Thank you for taking the time to share your feedback and for rating your stay 90/100. We're delighted to hear that you and your partner enjoyed a comfortable stay and loved our convenient location and beautiful ocean views. There’s nothing quite like waking up to the sight of the ocean, and we’re pleased this helped make your visit memorable. We're also pleased to know that your booking experience through the ALL App, check-in, our team, and check-out all met your expectations. As an ALL Classic member, we sincerely appreciate your loyalty and thank you for choosing to stay with us. Thank you for your feedback regarding the condition of the apartment. We appreciate your comments that it could benefit from some TLC, and we will share this with the relevant team as we continue to improve and maintain our apartments. We also appreciate your feedback regarding cleanliness, as guest comments help us identify areas where we can do better. Thank you again for your valuable feedback and recommendation. We hope to welcome you back to BreakFree Moroccan Surfers Paradise for another enjoyable stay in the near future. Kind regards,

Dear Dorothy, Thank you for taking the time to share your detailed feedback and for rating your stay 90/100. Firstly, please accept our apologies for the issues you encountered with your original apartment. We appreciate your patience and understanding while we investigated the matter. I'm pleased that we were able to resolve the situation and relocate you to an apartment that better matched your booking expectations. It's wonderful to hear that you enjoyed our prime location, with beach views and easy access to public transport, shops, and local attractions. We're also delighted that you made the most of our facilities, including the indoor and outdoor pools, spas, and gym. Thank you for recognising the efforts of our team. Caitlin and Riccardo will be thrilled to receive your kind comments. Providing exceptional service and ensuring our guests have an enjoyable stay is always our priority, so it's rewarding to know that their assistance made a positive difference to your experience. We also appreciate your feedback regarding the payment process and understand how the booking and payment arrangements may have caused some confusion. Comments like yours help us identify opportunities to improve communication for future guests. Thank you for your recommendation, your perfect scores for our team, cleanliness, check-in, check-out, WiFi, and sustainability efforts, and for your loyalty as an ALL Gold member. We truly value your support and are delighted to hear that you would stay with us again. We look forward to welcoming you back to BreakFree Moroccan Surfers Paradise for another enjoyable stay. Kind regards,

Dear Lynda, Thank you for taking the time to share your feedback and for rating your stay 90/100. We're delighted to hear that you enjoyed our fantastic location and found our staff friendly and helpful throughout your stay. Your kind comments will be shared with the team, who always appreciate hearing that they have made a positive impact on our guests' experiences. We do apologise for the disruption caused by the renovation work in the unit above during your stay. We understand how frustrating it must have been to experience noise over several days, especially when it affected your ability to relax and enjoy your apartment. Thank you for your patience and understanding. We're pleased to know that despite this, you found your apartment spacious and well-equipped for your 9-day stay, with the convenience of a full kitchen, dishwasher, washing machine, and plenty of room to make yourself comfortable. We also appreciate your comments regarding the condition of the unit and will take this feedback into consideration as we continue to maintain and improve our apartments. Thank you again for your valuable feedback and recommendation. We hope to have the opportunity to welcome you back to BreakFree Moroccan Surfers Paradise for another enjoyable stay in the future. Kind regards,

Dear Kyoko, Thank you for your wonderful review and for awarding us a perfect 100/100 rating. We are delighted to hear that you and your family had a comfortable stay and enjoyed our convenient location. It's great to know that having your room ready at noon helped make your arrival smooth and enjoyable. We are especially pleased to receive your perfect scores across accommodation, cleanliness, our team, Wi-Fi, check-in, and check-out. Your comment that everything was "perfect" is truly appreciated and will be shared with our team, who work hard to create memorable experiences for our guests. Thank you for your recommendation and for choosing to stay with us. We look forward to welcoming you and your family back to BreakFree Moroccan Surfers Paradise for another fantastic stay. Kind regards,

Dear Tracy, Thank you for taking the time to share your feedback following your family stay with us. We're pleased to hear that you enjoyed our convenient location and resort facilities, and that our team provided a positive experience during your arrival, stay, and departure. However, we are sincerely disappointed to learn that the condition and cleanliness of your apartment did not meet your expectations. Please accept our apologies for the stained carpets, marked walls, dated bathroom facilities, and kitchen utensils that required cleaning before use. Most concerning is your feedback regarding the balcony door locks. Guest safety is our highest priority, and we appreciate you bringing this matter to our attention. This has been raised with our maintenance team for immediate investigation and follow-up. We understand how frustrating it must have been for your accommodation to fall short of the standard you expected, especially while travelling with young children. Your comments regarding the overall presentation and upkeep of the apartment have also been shared with the relevant teams as we continue to work on improving our apartments and guest experience. Thank you again for your honest feedback. While we are pleased that you enjoyed our location and facilities, we regret that aspects of your accommodation impacted your stay. We hope you will consider staying with us again in the future and allow us the opportunity to provide you with a much-improved experience. Kind regards,

Hello R. Thank you for the great review of our hotel! We are glad that you enjoyed your stay, we look forward to seeing you again in the near future. Warm Regards,

Dear Bozenka, Thank you for the great review of our hotel! We are glad that you enjoyed the central location during your stay and hope to see you again very soon. Warm Regards,

Dear K., We very much appreciate your comments regarding your stay at the BreakFree Moroccan Surfers Paradise. I sincerely apologise to hear the room did not meet expectations, please rest assure this apartment will have the carpet replaced in the coming weeks. Thank you again for sharing your experience, and we hope you give us another chance. Kind Regards,