Mantra Towers of Chevron Surfers Paradise 3.5 stars

Stayed in tower 1 was good location for shops only thing is wish pools didnt close at 10 on friday and saturday nights.. maybe stay open until 11? Thanks

We have NEVER experienced a stay like this ever. From the moment we arrived our hotel room was unclean. So much so we took photos so as not to be accused of damaging it ourselves & we questioned whether it was actually cleaned at all. Called front desk, they sent housekeeping who came, apologised, cleaned & confirmed it was unacceptable & NOT CLEAN. We have never complained or experienced this at any other hotel. They said they'd seeif they could move us from Tower 1 which is "old" another room. They moved us the next day after checking with their manager, to a room in Tower 2. We accidentally left a children's night light in the old room, called the next day, we had to check the old room- gone. Housekeeping called, they threw it out. I asked why, is there no lost & found? They said they thought we had gone so threw it out. No offer of reimbursement, so much wasted time as we had to wait to check rooms, move rooms, call front desk, we ended up copping it, checked out very disappointed. Oh & Tower 1 lifts only 2 out of 4 working, no one can socially distance which is NOT covid safe as lifts always full. No warning lifts were broken & staff claim they "didn't know as that's a body corporate issue". Overpriced, understaffed, disappointing.

Apartment was very spacious But it needed a good clean Facilities were great Staff were friendly and very helpful

Unfortunately my experience was very unpleasant after my third stay there and will never recommend Chevron Renaissance again. After a very confusing explanation on carparking that resulted in changing spots 3 times after a security guard even pointed out to us where we could park, my car was promptly towed a couple of hours of being there. I could not believe the lack of help from both reception passing the blame on security and then security not accepting any responsibility and promptly passing back to reception. What made it worse is we caught out lying from the girl on reception and still would not accept responsibility for their part in the miscommunication. The actual Tow company was more helpful than anyone and we are still waiting for management to get back to us about this debacle. The deliberate lack of accepting any responsibility on their part from Chevron Renaissance is absolutely appalling. As a NFP administrator and project manager that mentors and coaches jobseekers into employment I was completely disgusted. I travel and stay at the Gold Coast a couple of times a year and I will never recommend or stay there again.

Good

Expected service packs and toilet paper, that was organized to be delivered on Wednesday, never received it, had to call twice, nobody at reception, kitchen tap were totally loose, oven was grimy and dirty, bathroom towel rails in both bathrooms was loose., Bathroom light not working... very disappointed, such a beautiful place, the name doesn't live up to the expectations

Good facilities like the pools

Mantra Towers of Chevron Surfers is one of my Favourite places to stay, I try and come once a year for my Birthday :) However I did have tiny black ants in my kitchen and bathroom :(

Great view, good size & clean rooms, easy check-in , perfect location.

I was unhappy that there was no guaranteed parking on site. I had to pay for parking next door which was very frustrating. The facilities were good and the pool was fantastic. Great for kids.

Nice view everything walking distance rooms were really nice and the people were amazing

Reception and check in excellent. Parking easy and available. Upon entering the apartment it was obvious the floor had not been vacuumed, the main verandah was particularly bad with broken chips and nuts all over. Sticky lolly on lounge floor with ants on it, and kitchen benches were not clean and had ants also. Food and crumbs in grooves of chairs. Only one set of bathroom hand towels, floor mat, face washers and soaps in one bathroom for 4 people. Had to use a hand towel as a second bathroom shower mat. Main bedroom curtain was hanging off its track. Once I had cleaned up, we were quite happy with the accomodation though. Great views. Location was great, elevators were fast. Main pool was awesome, although the spa was not heated. Games room was closed, which was a shame. We had a great stay. Check out was quick and very easy.

our experience was good except the room was pretty disgusting floors were dirty, fruit on floor, finger prints every where all over doors and glass mirrors,hair all over couch which wasn't ours, found drug packet on floor which my child could of swallowed it very dangerous overall not a very clean unit,cutlery dirty,oven gross.

Really enjoyed my stay, only thing i would fault was that the aircon was nonexistent

Dreadful...... , the blankets were filthy, the laundry sink was full of sand, I had to pick up dried food from the floor. The room we were allocated was 3 star at the most with a westerly aspect therefor was unable to sit out and enjoy the view due to it being too hot. The reception staff were also having a bad day on our arrival. The ironing board was also broken, when reception was advised they did send house keeping promptly.