Mantra Towers of Chevron Surfers Paradise 3.5 stars

Customer review rating 3.9/5 3,142 reviews

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Hotel extras

  • Located in the heart of Surfers Paradise

  • Self contained 1, 2 and 3 Bedroom Apartments, & Sub Penthouses

  • 'Beaches in the Sky'

  • Close to light rail

  • Walking distance to the beach

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Private indoor parking
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • GOLD COAST AIRPORTPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
Business services
  • Self service business centrePaying
  • Copy/print service availablePaying
Information message

Hotel location

Mantra Towers of Chevron Surfers Paradise

23 Ferny Avenue
4217
surfers paradise
australia

Tel: +611300092872

Fax: (+61)7/55848600

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 28km / 17.4 miles - Shuttle paying

GPS :-27.999546, 153.427723

Our accommodation(s)

Three majestic towers make up Mantra Towers of Chevron rising to a height of 50 levels of apartment bliss. Featuring 1, 2 and 3 bedroom apartments and plush sub penthouses, there's an ideal accommodation option for a couple on a weekend away to larger groups travelling together. Completely self-contained, all apartments boast a large contemporary kitchens, spacious living area and fully equipped laundry. You can rest assured the conveniences of home can be found here.

1 Bedroom Apartment

  • Max. number of persons: 3
  • Area: From 70 / 753 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom 1 Bathroom Apartment

  • Max. number of persons: 5
  • Area: From 80 / 861 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom 2 Bathroom Apartment

  • Max. number of persons: 5
  • Area: From 80 / 861 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

3 Bedroom 1 Bathroom Apartment

  • Max. number of persons: 7
  • Area: From 80 / 861 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

3 Bedroom 2 Bathroom Apartment

  • Max. number of persons: 7
  • Area: From 100 / 1076 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

3 Bedroom Sub Penthouse

  • Max. number of persons: 7
  • Area: From 120 / 1292 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

3 Bedroom Superior Sub Penthouse

  • Max. number of persons: 7
  • Area: From 200 / 2153 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Apartments

Our guest reviews for
Mantra Towers of Chevron Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

3,142 reviews

tripadvisor

TripAdvisor Rating 3.5/5

6,149 reviews

Dirty Room

Customer review rating 3.9/5

Tj Couples - 20/11/2020 Confirmed reviews ALL

When we arrived to our room on Sunday 15th, we noticed the toilet room holder was off the wall so we took a photo and went to the reception straight away to tell them. Upon going back to the room we then noticed how dirty the carpet was, the kitchen benches had small ants crawling over them. The skirting boards were dirty and a lot of black scuff marks on the walls. The windows were dirty in the bedroom along with what looks like lipstick on the curtains. The utilities and benches were sticky along with the toaster and it’s cord. I do know people mistreat rooms but to upkeep the quality things need to be kept clean and tidy. I have also noticed on unsold other people have mentioned how dirty the appartments are at your site. I also know it’s hard to get good reviews but bad reviews go along way. I was disappointed at our visit especially when we compare what we had to your photos on your website.

Great

Customer review rating 3.9/5

Geoffrey Friends - 20/11/2020 Confirmed reviews ALL

Close to beach and shops

Great location, great lagoon pool for kids

Customer review rating 3.9/5

Dan Families - 19/11/2020 Confirmed reviews ALL

This was our second time back here, pool is great for kids and location fantastic, apartments are great for families and we had awesome Ocean views. disappointed that there were no oven trays or microwave safe dishes to cook with, I also had to ask for a chopping board. The pan wasn't non stick so I went and brought one from Coles. The rooms are starting to get a bit tired and could clearly do with a proper clean ie walls/ doors etc to get all the marks off. But I would stay there again and great value when on sale.

Dear Dan, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Nice hotel but not enough signs.

Customer review rating 3.9/5

Ange Families - 19/11/2020 Confirmed reviews ALL

Nice, clean hotel, but it’s VERY confusing to find your way around. There are not enough signs around the car park and how to find reception as you first drive in. The lifts are confusing and don’t explain how to get to the shops or even out onto the street. We took a while working out how to get around. Lovely reception service and nice clean hotel. I also didn’t realise the bin and washing up policy until I was about to checkout so you need to make it clear at check in that guests must clean up. I normally stay in Sofitel or Novotel so I’m not used to emptying the bins, which was not a problem except the garbage shoot was closed at 5am when I was leaving. The pool was beautiful and the rooms well equipped with everything we needed.

Great location.

Customer review rating 3.9/5

Taiki M. Families - 18/11/2020 Confirmed reviews ALL

Service desk- customer service needs improvement. Cut me off when I replied to her question, as front of house I expected more patients specially as it was not busy when we checked in. The room hygiene is very poor. The smell and feel of the carpet and couch was disgusting and made our family vacation uncomfortable. The vacuum is poor condition and full. The available amenities however were great and totally understand the closure. This review is purely to help improve your services as i fee I don’t want to return. How ever if it were to improve I will definitely reconsider.

Dear Taiki M., Thank you for taking the time to tell us about your experience at the Mantra Towers of Chevron Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great location

Customer review rating 3.9/5

Madison D. Couples - 18/11/2020 Confirmed reviews ALL

Stayed in tower 1 was good location for shops only thing is wish pools didnt close at 10 on friday and saturday nights.. maybe stay open until 11? Thanks

Dear Madison, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Disappointing

Customer review rating 3.9/5

Maria Families - 18/11/2020 Confirmed reviews ALL

We have NEVER experienced a stay like this ever. From the moment we arrived our hotel room was unclean. So much so we took photos so as not to be accused of damaging it ourselves & we questioned whether it was actually cleaned at all. Called front desk, they sent housekeeping who came, apologised, cleaned & confirmed it was unacceptable & NOT CLEAN. We have never complained or experienced this at any other hotel. They said they'd seeif they could move us from Tower 1 which is "old" another room. They moved us the next day after checking with their manager, to a room in Tower 2. We accidentally left a children's night light in the old room, called the next day, we had to check the old room- gone. Housekeeping called, they threw it out. I asked why, is there no lost & found? They said they thought we had gone so threw it out. No offer of reimbursement, so much wasted time as we had to wait to check rooms, move rooms, call front desk, we ended up copping it, checked out very disappointed. Oh & Tower 1 lifts only 2 out of 4 working, no one can socially distance which is NOT covid safe as lifts always full. No warning lifts were broken & staff claim they "didn't know as that's a body corporate issue". Overpriced, understaffed, disappointing.

Dear MARIA O., Thank you for taking the time to tell us about your experience at the Mantra Towers of Chevron Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located

Customer review rating 3.9/5

Joan Families - 17/11/2020 Confirmed reviews ALL

Apartment was very spacious But it needed a good clean Facilities were great Staff were friendly and very helpful

Rooms are very tired and were not that clean.

Customer review rating 3.9/5

Tracey B. Friends - 17/11/2020 Confirmed reviews ALL

Unfortunately my experience was very unpleasant after my third stay there and will never recommend Chevron Renaissance again. After a very confusing explanation on carparking that resulted in changing spots 3 times after a security guard even pointed out to us where we could park, my car was promptly towed a couple of hours of being there. I could not believe the lack of help from both reception passing the blame on security and then security not accepting any responsibility and promptly passing back to reception. What made it worse is we caught out lying from the girl on reception and still would not accept responsibility for their part in the miscommunication. The actual Tow company was more helpful than anyone and we are still waiting for management to get back to us about this debacle. The deliberate lack of accepting any responsibility on their part from Chevron Renaissance is absolutely appalling. As a NFP administrator and project manager that mentors and coaches jobseekers into employment I was completely disgusted. I travel and stay at the Gold Coast a couple of times a year and I will never recommend or stay there again.

Good location and nice room but had ants and not cleaned well.

Customer review rating 3.9/5

Brandon Friends - 17/11/2020 Confirmed reviews ALL

Good

well located but disappointing

Customer review rating 3.9/5

Madelein V. D. W. Families - 17/11/2020 Confirmed reviews ALL

Expected service packs and toilet paper, that was organized to be delivered on Wednesday, never received it, had to call twice, nobody at reception, kitchen tap were totally loose, oven was grimy and dirty, bathroom towel rails in both bathrooms was loose., Bathroom light not working... very disappointed, such a beautiful place, the name doesn't live up to the expectations

Dear Madelein van der W., Thank you for taking the time to tell us about your experience at the Mantra Towers of Chevron Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good location

Customer review rating 3.9/5

Malcolm T. Families - 17/11/2020 Confirmed reviews ALL

Good facilities like the pools

Dear Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Great Escape, walking distance to everything

Customer review rating 3.9/5

Storme P. Solo - 17/11/2020 Confirmed reviews ALL

Mantra Towers of Chevron Surfers is one of my Favourite places to stay, I try and come once a year for my Birthday :) However I did have tiny black ants in my kitchen and bathroom :(

Fantastic location

Customer review rating 3.9/5

Terese Friends - 17/11/2020 Confirmed reviews ALL

Great view, good size & clean rooms, easy check-in , perfect location.

Dear Terese F., We very much appreciate your comments regarding your stay at the Mantra Towers of Chevron Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located - great pool

Customer review rating 3.9/5

Emma Friends - 16/11/2020 Confirmed reviews ALL

I was unhappy that there was no guaranteed parking on site. I had to pay for parking next door which was very frustrating. The facilities were good and the pool was fantastic. Great for kids.

Good stsy

Customer review rating 3.9/5

Vanessa M. Families - 16/11/2020 Confirmed reviews ALL

Nice view everything walking distance rooms were really nice and the people were amazing

Good stay, some improvements needed

Customer review rating 3.9/5

L Families - 16/11/2020 Confirmed reviews ALL

Reception and check in excellent. Parking easy and available. Upon entering the apartment it was obvious the floor had not been vacuumed, the main verandah was particularly bad with broken chips and nuts all over. Sticky lolly on lounge floor with ants on it, and kitchen benches were not clean and had ants also. Food and crumbs in grooves of chairs. Only one set of bathroom hand towels, floor mat, face washers and soaps in one bathroom for 4 people. Had to use a hand towel as a second bathroom shower mat. Main bedroom curtain was hanging off its track. Once I had cleaned up, we were quite happy with the accomodation though. Great views. Location was great, elevators were fast. Main pool was awesome, although the spa was not heated. Games room was closed, which was a shame. We had a great stay. Check out was quick and very easy.

View was good

Customer review rating 3.9/5

Rebecca W. Families - 16/11/2020 Confirmed reviews ALL

our experience was good except the room was pretty disgusting floors were dirty, fruit on floor, finger prints every where all over doors and glass mirrors,hair all over couch which wasn't ours, found drug packet on floor which my child could of swallowed it very dangerous overall not a very clean unit,cutlery dirty,oven gross.

well located

Customer review rating 3.9/5

Cameron Friends - 16/11/2020 Confirmed reviews ALL

Really enjoyed my stay, only thing i would fault was that the aircon was nonexistent

Loacated

Customer review rating 3.9/5

Lyn Families - 16/11/2020 Confirmed reviews ALL

Dreadful...... , the blankets were filthy, the laundry sink was full of sand, I had to pick up dried food from the floor. The room we were allocated was 3 star at the most with a westerly aspect therefor was unable to sit out and enjoy the view due to it being too hot. The reception staff were also having a bad day on our arrival. The ironing board was also broken, when reception was advised they did send house keeping promptly.

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