Mantra Towers of Chevron Surfers Paradise 3.5 stars

It’s clear this hotel was once really nice, however upkeep hasn’t been done meaning windows don’t open at the pool, pool heater broken, paint in rooms chipped and dirty, dishwasher opens aggressively instead of falling nicely, one balcony door didn’t open, deadlock didn’t work, automatic doors stayed always open meaning anyone could get into hallways, lamp shade was broken, TV was horrendously slow (with very bad reception as well), clothes dryer kept cutting out and didn’t dry clothes well. Generally unimpressed with the hotel. On an upside, staff were really nice and friendly!

The quality of the room is very poor. The beds, the kitchen the sofa! The room is dirty and smells bad. For the price I paid I expected a better room. They have such a great location, if they only invest in upgrading their rooms!

Nice rooms staffpleasant,loved the shops downstairs, everything there ,and also central to everything.

Mainly good, well located with Coles and retail stores below - but a few cleaning, lift and indoor pool issues

Good to see the gym open again but the treadmills are long overdue for a service. Could do with a little less chlorine in the indoor pool too. Room was great, location really good.

The accommodation is in a good position but unfortunately that was all it had going for it. The hotel is run down, our room was old and unclean. The walls were dirty, the kitchen had ants and not clean, the bathroom basin was full And blocked when we got there and the shower head kept switching to the bath head whilst in the shower. We wanted 2 days for someone to come and fix our basin and in the end we had to do it ourselves even though the water was there before we got there which I find disgusting as I don’t want to be touching other peoples sink water. There was rubbish under our bed and curtains were stained.

Great location, the view was amazing!! Can’t wait to book our next trip!!!

Good A/c good throughout apartment level 20 with part sea view All Foxtel channels available but no recorder large lagoon pool and 2 more good sized pools Minor Issues Small saunas one in each changing rooms for male & female Microwave mounted below worktop pain to get at. Excessive traffic noise (even at lvl 20) with windows open but fine when closed

Amazing stay.From the moment I made the booking right through until checkout everything was fabulous.Location could not better,apartment was clean and spacious with a fabulous view,reception staff were unbelievable and management are to be congratulated in the way they carried out their tasks.The only slight negative was that the apartment took two extra days to be cleaned due to an internal staff problem.Overall I would strongly recommend this establishment as it was easily the best of all the sites I have visited over the years in the Gold Coast.Keep up the good work.

Great location Apartment is outdated and beds uncomfortable

I stayed for 3 nights staff were lovely the room was clean but the furniture was dated and dreary, the intercom didn’t let my daughter up in the lift so I had to go down to get her whenever she came to see me. The hallways were very hot and the lifts were slow, apart from that my stay was comfortable.

Room was terrible. We were moved straight away after first room was even worse. Second room just as bad and mould on bathroom ceiling which I took video of

This was our 4th visit to Towers of Chevron. Each time we have enjoyed our stay and find it great value- indoor and outdoor facilities are great. I did find overall this room needed maintenance- our main ensuite toilet dripped ( noise kept us awake at night) and the shower mixer in the main literally fell off when my son used it. There was no bath plug, my husband went to reception to ask for one and was told one would be sent up - it never turned up. These diminished the quality of our stay relative to previous visits. Next visit we are not sure we still stay there as it’s a gamble if you get a fantastic room or average - I’d rather pay a little extra and not roll the dice as to what I’ll get.

Receptionist were lovely First night had no hot water and was unable to get looked at till morning. My family had travelled for 12 hours and? Weather our room could have been changed (not offered) Room was extremely extremely extremely dirty. There was still food and fat products in the sink, the microwave and fridge had not been washed at all and Had finger prints and food all over, the carpet and bathrooms still had hair everywhere and all the windows had fingerprints all over them. There was also what appeared to be “snot” wiped on the walls in the kids room the shower screens were also extremely dirty. It was unfortunate because I have stayed here before and it was lovely.

We had many difficulties throughout our stay. When we arrived we wait 25 minutes before getting our room keys due to miscommunication from our 3rd party booking agent regarding key collection. When we finally got to our room, it was not cleaned to an acceptable standard which we brought to the attention of your front office staff and housekeeping staff. (Dirty tissues in bedside drawer, dirty toothpick on lounge floor, dirty oven, floors not vacuumed in main bedroom, empty shampoo bottles left in laundry tub, excess furniture in apartment and on balcony, rollaway bed mattress stuffed in main bedroom cupboard, rollaway bed frame stuffed in 2nd bedroom cupboard, dirty marks on dining table and bedside table)