Mantra Towers of Chevron Surfers Paradise 3.5 stars

Customer review rating 3.8/5 3,455 reviews

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Mantra Towers of Chevron Surfers Paradise
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+ 13 Services

Hotel extras

  • Located in the heart of Surfers Paradise

  • Self contained 1, 2 and 3 Bedroom Apartments, & Sub Penthouses

  • 'Beaches in the Sky'

  • Close to light rail

  • Walking distance to the beach

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Private indoor parking
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • GOLD COAST AIRPORTPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
Business services
  • Self service business centrePaying
  • Copy/print service availablePaying
Information message

Hotel location

Mantra Towers of Chevron Surfers Paradise

23 Ferny Avenue
4217 surfers paradise
australia

Tel: +611300092872

Fax: (+61)7/55848600

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 28km / 17.4 miles - Shuttle paying

GPS :-27.999546, 153.427723

Our accommodation(s)

Three majestic towers make up Mantra Towers of Chevron rising to a height of 50 levels of apartment bliss. Featuring 1, 2 and 3 bedroom apartments and plush sub penthouses, there's an ideal accommodation option for a couple on a weekend away to larger groups travelling together. Completely self-contained, all apartments boast a large contemporary kitchens, spacious living area and fully equipped laundry. You can rest assured the conveniences of home can be found here.

1 Bedroom Apartment

  • Max. number of persons: 3
  • Area: From 70 / 753 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom 1 Bathroom Apartment

  • Max. number of persons: 5
  • Area: From 80 / 861 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom 2 Bathroom Apartment

  • Max. number of persons: 5
  • Area: From 80 / 861 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

3 Bedroom 1 Bathroom Apartment

  • Max. number of persons: 7
  • Area: From 80 / 861 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

3 Bedroom 2 Bathroom Apartment

  • Max. number of persons: 7
  • Area: From 100 / 1076 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

3 Bedroom Sub Penthouse

  • Max. number of persons: 7
  • Area: From 120 / 1292 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

3 Bedroom Superior Sub Penthouse

  • Max. number of persons: 7
  • Area: From 200 / 2153 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Apartments

Our guest reviews for
Mantra Towers of Chevron Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

3,455 reviews

tripadvisor

TripAdvisor Rating 3.5/5

6,196 reviews

Average

Customer review rating 3.0/5

Brahma Families - 23/02/2021 Confirmed reviews ALL

We stayed in 3Bed 2 bathrooms apartment Pros: Great location, helpful staff Cons: Bed lumpy, paint is peeling off walls not all the lights were working floors were dirty sketchy patchwork to previous holes in the walls. Table was chipped. No soundproofing if you want to sleep bring earplugs. Pool is filthy

Okay

Customer review rating 3.5/5

Anonymous Friends - 23/02/2021 Confirmed reviews ALL

Room wasn’t overly clean with stale bread left and a small open milk that had spilt. Good location however.

Well located

Customer review rating 5.0/5

Kamaljit S. W. Friends - 22/02/2021 Confirmed reviews ALL

Overall we enjoyed a lot

Very unclean not a well kept Apartment

Customer review rating 2.0/5

Greg Families - 22/02/2021 Confirmed reviews ALL

Although our stay was lovely the apartment itself was very unclean and dirty we had to clean before we could use anything the sink was full of fat and the oven was so filthy we couldn’t use it unfortunately. The views were amazing however we would reconsider booking again.

Lovely stay

Customer review rating 5.0/5

Jonathan M. Friends - 22/02/2021 Confirmed reviews ALL

Comfortable, in a great location right near Cavill Ave. Clean and spacious with great views.

Failing upkeep

Customer review rating 1.5/5

Henry Y. Couples - 22/02/2021 Confirmed reviews ALL

It’s clear this hotel was once really nice, however upkeep hasn’t been done meaning windows don’t open at the pool, pool heater broken, paint in rooms chipped and dirty, dishwasher opens aggressively instead of falling nicely, one balcony door didn’t open, deadlock didn’t work, automatic doors stayed always open meaning anyone could get into hallways, lamp shade was broken, TV was horrendously slow (with very bad reception as well), clothes dryer kept cutting out and didn’t dry clothes well. Generally unimpressed with the hotel. On an upside, staff were really nice and friendly!

Location is great but the room is very bad

Customer review rating 0.5/5

Hazem Families - 22/02/2021 Confirmed reviews ALL

The quality of the room is very poor. The beds, the kitchen the sofa! The room is dirty and smells bad. For the price I paid I expected a better room. They have such a great location, if they only invest in upgrading their rooms!

Very central.good staynice rooms

Customer review rating 4.5/5

Carol Families - 22/02/2021 Confirmed reviews ALL

Nice rooms staffpleasant,loved the shops downstairs, everything there ,and also central to everything.

Good stay - Well located

Customer review rating 3.5/5

Paul &. C. A. Families - 21/02/2021 Confirmed reviews ALL

Mainly good, well located with Coles and retail stores below - but a few cleaning, lift and indoor pool issues

Nice hotel

Customer review rating 4.0/5

Jase Families - 21/02/2021 Confirmed reviews ALL

Good to see the gym open again but the treadmills are long overdue for a service. Could do with a little less chlorine in the indoor pool too. Room was great, location really good.

Well located, needs a facelift.

Customer review rating 3.0/5

Julie Couples - 21/02/2021 Confirmed reviews ALL

The accommodation is in a good position but unfortunately that was all it had going for it. The hotel is run down, our room was old and unclean. The walls were dirty, the kitchen had ants and not clean, the bathroom basin was full And blocked when we got there and the shower head kept switching to the bath head whilst in the shower. We wanted 2 days for someone to come and fix our basin and in the end we had to do it ourselves even though the water was there before we got there which I find disgusting as I don’t want to be touching other peoples sink water. There was rubbish under our bed and curtains were stained.

Well located

Customer review rating 5.0/5

Katerina Couples - 20/02/2021 Confirmed reviews ALL

Great location, the view was amazing!! Can’t wait to book our next trip!!!

Good location & great facilities

Customer review rating 4.5/5

Paul Solo - 20/02/2021 Confirmed reviews ALL

Good A/c good throughout apartment level 20 with part sea view All Foxtel channels available but no recorder large lagoon pool and 2 more good sized pools Minor Issues Small saunas one in each changing rooms for male & female Microwave mounted below worktop pain to get at. Excessive traffic noise (even at lvl 20) with windows open but fine when closed

Magnificent establishment.

Customer review rating 4.5/5

John S. Couples - 20/02/2021 Confirmed reviews ALL

Amazing stay.From the moment I made the booking right through until checkout everything was fabulous.Location could not better,apartment was clean and spacious with a fabulous view,reception staff were unbelievable and management are to be congratulated in the way they carried out their tasks.The only slight negative was that the apartment took two extra days to be cleaned due to an internal staff problem.Overall I would strongly recommend this establishment as it was easily the best of all the sites I have visited over the years in the Gold Coast.Keep up the good work.

Customer review rating 3.5/5

Michelle H. Families - 20/02/2021 Confirmed reviews ALL

Great location Apartment is outdated and beds uncomfortable

Clean room, good location, furniture dated and dreary

Customer review rating 3.0/5

Jen Solo - 19/02/2021 Confirmed reviews ALL

I stayed for 3 nights staff were lovely the room was clean but the furniture was dated and dreary, the intercom didn’t let my daughter up in the lift so I had to go down to get her whenever she came to see me. The hallways were very hot and the lifts were slow, apart from that my stay was comfortable.

Dear jennifer S., Thank you for taking the time to tell us about your experience at the Mantra Towers of Chevron Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Horrible room

Customer review rating 1.5/5

Michael T. Families - 18/02/2021 Confirmed reviews ALL

Room was terrible. We were moved straight away after first room was even worse. Second room just as bad and mould on bathroom ceiling which I took video of

Dear Michael t., Thank you for taking the time to tell us about your experience at the Mantra Towers of Chevron Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great value for money

Customer review rating 4.0/5

Hayley Families - 17/02/2021 Confirmed reviews ALL

This was our 4th visit to Towers of Chevron. Each time we have enjoyed our stay and find it great value- indoor and outdoor facilities are great. I did find overall this room needed maintenance- our main ensuite toilet dripped ( noise kept us awake at night) and the shower mixer in the main literally fell off when my son used it. There was no bath plug, my husband went to reception to ask for one and was told one would be sent up - it never turned up. These diminished the quality of our stay relative to previous visits. Next visit we are not sure we still stay there as it’s a gamble if you get a fantastic room or average - I’d rather pay a little extra and not roll the dice as to what I’ll get.

Dear Hayley B., We very much appreciate your comments regarding your stay at the Mantra Towers of Chevron Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location

Customer review rating 1.0/5

Anonymous Families - 17/02/2021 Confirmed reviews ALL

Receptionist were lovely First night had no hot water and was unable to get looked at till morning. My family had travelled for 12 hours and? Weather our room could have been changed (not offered) Room was extremely extremely extremely dirty. There was still food and fat products in the sink, the microwave and fridge had not been washed at all and Had finger prints and food all over, the carpet and bathrooms still had hair everywhere and all the windows had fingerprints all over them. There was also what appeared to be “snot” wiped on the walls in the kids room the shower screens were also extremely dirty. It was unfortunate because I have stayed here before and it was lovely.

Dear Natasha M., Thank you for taking the time to tell us about your experience at the Mantra Towers of Chevron Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very disappointed with our experience at your property

Customer review rating 1.5/5

Michael A. J. M. Couples - 16/02/2021 Confirmed reviews ALL

We had many difficulties throughout our stay. When we arrived we wait 25 minutes before getting our room keys due to miscommunication from our 3rd party booking agent regarding key collection. When we finally got to our room, it was not cleaned to an acceptable standard which we brought to the attention of your front office staff and housekeeping staff. (Dirty tissues in bedside drawer, dirty toothpick on lounge floor, dirty oven, floors not vacuumed in main bedroom, empty shampoo bottles left in laundry tub, excess furniture in apartment and on balcony, rollaway bed mattress stuffed in main bedroom cupboard, rollaway bed frame stuffed in 2nd bedroom cupboard, dirty marks on dining table and bedside table)

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