Mantra Towers of Chevron Surfers Paradise

After booking , I read the reviews and was worried about the mixed reviews and what we were going to be staying in. On arrival reception was great and quick to check us in and explain the parking. We arrived at our room (2bed/2 bathroom on the 7th floor overlooking the pool) and although not terrible the rooms definitely feel neglected. I think for the price you are paying you expect more but are really getting an average room. Not terrible, not exceptional, definitely not $500 a night room which is why I imagine the reviews are so mixed. Our roller bed was not in the room but reception were apologetic and quick to rectify. During our 5 night stay the room was not serviced which we knew but little things like 1 x dishwashing liquid sachet and 2 x bin bags were just not enough. We found a cockroach in our room during a stay which was pretty awful for what I would expect from this place and the parking was a nightmare, getting back each night and hoping you get a park as there is just not enough allocated for Mantra guests, this means parking next door and paying $26 a night. Something else you wouldn’t expect to do at this price. The pool was beautiful (however there was rubbish floating in the pool at 8am in the morning when we went) but again it was terrible, just not what you would expect from this sort of place. Overall would I stay again? Probably not. I just dont feel like you got value for money when the only thing you are really getting is a great location and there are many other places you can get that. With a little love this place could bounce back but I would say keep looking before booking this place.

Well located overpriced considering the parking offered is limited and the chances of getting any is 0. The staff never asked if we were members or had any discounts as an Accor employee I had thought we were entitled to staff rates, this did not happen. Mould in bathroom area and no shampoo in shower had called reception twice and asked. So maybe the attention to detail for the price should match, otherwise conveniently located.

Highly recommend the Chevron due to its perfect location, walking distance to beach and attractions and Coles is just downstairs. Nice rooms with breathe taking views. Helpful and professional staff. Family friendly with lovely and safe pools for entertaining kids.

Spent 3 nights at Mantra Towers of Chevron and will be definitely returning.

Great stay, friendly and helpful staff. Amazing views and facilities. Great location, everything so close. Kids loved the pool. Only issues was the large family groups behaving poorly in the pool and reserving pool chairs all day.