Mantra Towers of Chevron Surfers Paradise 2 stars

Customer review rating (ALL Rating) 4.0/5 1,288 reviews

Mantra Towers of Chevron Surfers Paradise - Image 1
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Mantra Towers of Chevron Surfers Paradise - Image 3
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23 Ferny Avenue, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • The three towers are home to spacious and self-contained 1, 2 and 3 Bedroom Apartments.

  • Bask in the sunlight and unwind at Beaches in the Sky.

  • Mantra Towers of Chevron is conveniently situated with easy access to public transportation.

  • We are situated to be a short stroll away from the renowned Surfers Paradise Beach.

  • For relaxation and watching your kids play, our lagoon swimming pool is the place to be.

Our accommodation(s)

Hotel location

Mantra Towers of Chevron Surfers Paradise

23 Ferny Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.999546, 153.427723

Telephone
Fax +61 7 5584 8600

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

2 pools

Have the luxury of choosing from a large lagoon pool, indoor and outdoor lap pools, spa or sauna.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,288 reviews

TripAdvisor Rating  3.5/5  6,517 reviews

Great location, apartment lacking

TripAdvisor rating 2.0/5

Rebecca L Families - TripAdvisor review

The apartment was well laid out, presented well. The room had trouble with a blocked drain, a broken washing machine, ( replaced it after two days with a new one) no hot water the day we got the washing machine back and were checking out the next day. No wifi in room -(advertised it did) it’s a room known to have poor connectivity we had to get a dongle, so we’re two days without wifi- had to pay to use roaming as we live outside of Australia. Someone was scheduled to come in and change an air filter but didn’t know the apartment was occupied so rescheduled. The manager was very very apologetic, eased our frustrations with his kind professional manner, He was limited in what he could do as the apartments are privately owned. We were moving onto another Accor accommodation, the manager of Chevron rang through to make sure the room was okay - When arrived- we had a plate of fresh fruit waiting for us in the fridge.

Noisy and uncomfortable

TripAdvisor rating 3.0/5

Andrew M TripAdvisor review

Our room had balconies facing Gold Coast Highway and Elkhorn. The first two nights there were roadworks that started about 7pm and went late into the night and our kids found it impossible to fall asleep due to noise. The rest of the stay we experienced excessive road/traffic noise late at night. Also the lounges in the living room were extremely uncomfortable. I would describe them as about as soft as a park bench.

Disappointing

Customer review rating 1.5/5

Anonymous Friends - Confirmed reviews ALL

After entering our room (2371) we noticed a blood stain on the top sheet in one room, a wardrobe door on the floor in another room and the third room smelled of vomit. The two lamps looked like they had been used as punching bags and the fridge had apparently been the victim of a drive-by shooting. The pictures on the walls were crooked. All in all, the apartment was not in a good state. I mentioned the sheet and the wardrobe door to reception. Housekeeping changed the sheet but nobody from maintenance showed up to fix the wardrobe door for two days and after a second visit to reception. The entire building had a terrible smell which could be detected from the footpath, on approach to the building. One or two of the four lifts were out of order the whole time we were there. The water pressure in the shower was great, the view was lovely and the location is good.

Dear VANESSA, Thank you for sharing your experience, and I deeply apologize for the inconveniences you encountered during your stay. The issues you described, from the cleanliness to the state of the apartment, are not reflective of the standards we strive for. Your concerns about the sheet, wardrobe door, and overall state of the apartment have been noted and will be addressed with our housekeeping and maintenance teams immediately. We sincerely regret the delays in attending to your maintenance requests and the unpleasant odor in the building. We will review these matters with our teams to prevent such occurrences in the future. We appreciate your positive feedback regarding the shower pressure, view, and location, but it's clear that your overall stay did not meet expectations, and for that, we are truly sorry. We value your feedback and hope to have the opportunity to provide a much-improved experience in the future. Sincerely, Sylvia Ambrose General Manager Mantra Towers of Chevron

Love the location

Customer review rating 4.5/5

Jaimee Families - Confirmed reviews ALL

This was out 2nd stay. Love the location and lots to do in a short walk away.

Dear JAIMEE-LEE, Thank you for returning to stay with us! We're delighted to hear you enjoyed the location again and found plenty to do nearby. We truly appreciate your loyalty and look forward to welcoming you back for a third stay soon! Sincerely, Sylvia Ambrose General Manager Mantra Towers of Chevron

Well located and amazing pools

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

We very much enjoyed our stay and the staff are extremely helpful

Dear BEVERLEY J., We very much appreciate your comments regarding your stay at the Mantra Towers of Chevron Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvia Ambrose General Manager of Mantra Towers of Chevron

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Other web-users rate our hotel

  • 893 reviews 8.9/10 Location
  • 1,250 reviews 5.3/10 Room
  • 541 reviews 6.9/10 Service
  • 48 reviews 3.6/10 WiFi
  • 522 reviews 2.7/10 Cleanliness
  • 470 reviews 4.4/10 Comfort
  • 138 reviews 5.9/10 Value
  • 87 reviews 3.8/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.