Mantra Towers of Chevron Surfers Paradise 2 stars

Customer review rating (ALL Rating) 4.0/5 1,302 reviews

Mantra Towers of Chevron Surfers Paradise - Image 1
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Mantra Towers of Chevron Surfers Paradise - Image 3
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23 Ferny Avenue, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • The three towers are home to spacious and self-contained 1, 2 and 3 Bedroom Apartments.

  • Bask in the sunlight and unwind at Beaches in the Sky.

  • Mantra Towers of Chevron is conveniently situated with easy access to public transportation.

  • We are situated to be a short stroll away from the renowned Surfers Paradise Beach.

  • For relaxation and watching your kids play, our lagoon swimming pool is the place to be.

Our accommodation(s)

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Room 1

Hotel location

Mantra Towers of Chevron Surfers Paradise

23 Ferny Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.999546, 153.427723

Telephone
Fax +61 7 5584 8600

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

2 pools

Have the luxury of choosing from a large lagoon pool, indoor and outdoor lap pools, spa or sauna.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,302 reviews

TripAdvisor Rating  3.7/5  6,532 reviews

Great location, beautiful pool area.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Dear Michelle, Thank you for your feedback regarding your recent stay at Mantra Towers of Chevron. We are pleased to hear you enjoyed our prime location, the pool area, and the stunning beach views from your room. However, we are very concerned to learn about the cleanliness issues you experienced, including the makeup on the curtains, bedside tables, and bathroom door, as well as the dirty bathroom floor and carpet. This is unacceptable, and we sincerely apologize for failing to meet our cleanliness standards. We are addressing your comments with our housekeeping team to ensure a thorough review and improvement of our cleaning processes. Despite these issues, we are glad you would consider staying with us again. We appreciate your understanding and hope to provide you with a much cleaner and more comfortable experience on your next visit. Kind regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

Excellent location, friendly and helpful staff but building very tired

Customer review rating 3.0/5

Maureen G. Couples - Confirmed reviews ALL

Dear Maureen, Thank you for your feedback regarding your stay during Cyclone Alfred. We understand your disappointment with the facility failures. We acknowledge the issues you experienced with television reception and the lack of hot water for three days. We understand your concern that a Category 1 cyclone should not have caused such significant disruptions in a well-maintained building. We are currently reviewing our infrastructure and maintenance procedures to ensure we can better withstand future weather events. We also acknowledge that some of our equipment is tired and needs updating. We apologize for the inconvenience and frustration caused by these disruptions. We are pleased to hear that you found our staff helpful and efficient. We appreciate your understanding of the difficult circumstances and hope to have the opportunity to provide you with a more comfortable and reliable experience in the future. Best regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

Poor quality room and service

Customer review rating 0.5/5

Steve B. Families - Confirmed reviews ALL

Dear Steve, Thank you for taking the time to tell us about your experience at the Mantra Towers of Chevron Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sylvia Ambrose General Manager Mantra Towers of Chevron

visited multiple times well located and prices is reasonable by comparison

Customer review rating 3.5/5

Wayne Families - Confirmed reviews ALL

Dear Wayne, Thank you for your feedback. We are pleased to hear that you found our staff great and friendly. We acknowledge your comments regarding the limited ocean view from your balcony compared to previous rooms. We understand your disappointment, and we will review our room allocation process to ensure that guests\' expectations regarding ocean views are met. We also acknowledge your feedback regarding the rooms looking a little run down, particularly the kitchen. We are taking this into consideration for future maintenance and refurbishment plans. We apologize for the spa pool being out of action. We appreciate your continued patronage and your honest feedback. We hope to provide you with an improved experience on your next visit. Best regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

Good stay despite the bad cyclonic weather

Customer review rating 5.0/5

Lynette M. Families - Confirmed reviews ALL

Dear Lynette, Thank you for your feedback and for choosing Mantra Towers of Chevron despite the challenging weather. We\'re pleased to hear you had a good stay and found the check-in process easy. We understand your disappointment regarding the WiFi and Netflix connectivity on the TV. We are currently in the process of upgrading our TV systems to allow for casting applications from smartphones and other devices. We anticipate this enhancement will significantly improve our guests\' entertainment options in the near future. We appreciate your understanding and hope to welcome you back for an even more enjoyable stay after our upgrades are completed. Kind regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

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Other web-users rate our hotel

  • 887 reviews 9.2/10 Location
  • 1,265 reviews 5/10 Room
  • 579 reviews 7/10 Service
  • 57 reviews 3.1/10 WiFi
  • 523 reviews 2.6/10 Cleanliness
  • 474 reviews 4.1/10 Comfort
  • 274 reviews 3.4/10 Vibe
  • 142 reviews 5.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.