Mantra Towers of Chevron Surfers Paradise 3.5 stars

Customer review rating 3.9/5 2,782 reviews

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Hotel extras

  • Located in the heart of Surfers Paradise

  • Self contained 1, 2 and 3 Bedroom Apartments, & Sub Penthouses

  • 'Beaches in the Sky'

  • Close to light rail

  • Walking distance to the beach

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Private indoor parking
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • GOLD COAST AIRPORTPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
Business services
  • Self service business centrePaying
  • Copy/print service availablePaying
Information message

Hotel location

Mantra Towers of Chevron Surfers Paradise

23 Ferny Avenue
4217
surfers paradise
australia

Tel: +611300092872

Fax: (+61)7/55848600

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 28km / 17.4 miles - Shuttle paying

GPS :-27.999546, 153.427723

Our accommodations

Three majestic towers make up Mantra Towers of Chevron rising to a height of 50 levels of apartment bliss. Featuring 1, 2 and 3 bedroom apartments and plush sub penthouses, there's an ideal accommodation option for a couple on a weekend away to larger groups travelling together. Completely self-contained, all apartments boast a large contemporary kitchens, spacious living area and fully equipped laundry. You can rest assured the conveniences of home can be found here.

1 Bedroom Apartment

  • Max. number of persons: 3
  • Area: From 70 / 753 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom 1 Bathroom Apartment

  • Max. number of persons: 5
  • Area: From 80 / 861 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

2 Bedroom 2 Bathroom Apartment

  • Max. number of persons: 5
  • Area: From 80 / 861 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

3 Bedroom 1 Bathroom Apartment

  • Max. number of persons: 7
  • Area: From 80 / 861 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

3 Bedroom 2 Bathroom Apartment

  • Max. number of persons: 7
  • Area: From 100 / 1076 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

3 Bedroom Sub Penthouse

  • Max. number of persons: 7
  • Area: From 120 / 1292 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

3 Bedroom Superior Sub Penthouse

  • Max. number of persons: 7
  • Area: From 200 / 2153 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Apartments

Our guest reviews for
Mantra Towers of Chevron Surfers Paradise

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

2,782 reviews

tripadvisor

TripAdvisor Rating 3.5/5

6,119 reviews

Perfect spot close to all, unbelievable view. Friendly staff. Unit had lovely facilities.

Customer review rating 3.9/5

Anonymous Families - 06/08/2020 Confirmed reviews ALL

Lovely and relaxing.

Room was poorly maintained

Customer review rating 3.9/5

Greg M. Families - 05/08/2020 Confirmed reviews ALL

Cuttlery had food on them, particularly the back of spoons with a white substance, door handle fell of the sliding door in the first minute if arriving, old socks left on balcony.

Uncomfortable and dated

Customer review rating 3.9/5

Anonymous Families - 05/08/2020 Confirmed reviews ALL

Corridor to the room smelt Beds were uncomfortable and small. Could feel the base of the bed when kneeling on it to say goodnight to my children Pillows were thin and uncomfortable Walls were covered in scratches and needed a good lick of paint Shower heads were very outdated spraying everywhere including the roof The windows and doors were filthy The stove top needs replacing as the lowest level burnt dinner The tongs were broken The oven took 40 mins longer than it should of The couches were hard as a rock The dishwasher was leaking so leaked water everywhere There was a wet patch on the carpet when we arrived due to the leaking dishwasher The phone to call reception had a horrible screeching sound and couldn’t hear anyone on the other end The tv is cheap and sounded horrible The vacuum cleaner was clogged so we had to touch other people’s hair and rubbish to declog before being able to use it. Would of been a disaster if it were broken glass, especially with young children around. 100% not a four star hotel. Not happy at all.

Well locates

Customer review rating 3.9/5

Mamzo Friends - 05/08/2020 Confirmed reviews ALL

It was good experience had no issue during my stay.

Good location, bad service

Customer review rating 3.9/5

Sinead N. Friends - 04/08/2020 Confirmed reviews ALL

Had multiple issues which were reported but none fixed. Check out lady was rude

Facilities unavailable

Customer review rating 3.9/5

Alana Families - 04/08/2020 Confirmed reviews ALL

Checked in only to check out within the hour. Booked via booking.com with the only covid alert stating “food and beverages may be limited at this property” only to be told on check in that the all facilities are closed apart from the freezing cold unheated outdoor Pool “due to covid”. It’s the middle of winter and no heated pools available. The woman on check in said “oh well it’s on our website”. Considering I booked via a different platform it should of been updated. We then check into crown towers and all facilities are in order except the hot tub and sauna.. go figure. Such a muck around to start our holiday.

Wouldn't recommend

Customer review rating 3.9/5

Hayley R. Families - 04/08/2020 Confirmed reviews ALL

We weren't informed the heated pool and playground would be closed. They were the whole reason we booked there as it was more expensive than alot of other hotels. The rooms weren't clean and the front door didn't lock from the inside. Our children could easily open the door and wander out to the hallway. This is very unsafe and made it very hard to sleep.

Poor poor poor

Customer review rating 3.9/5

Josh Friends - 04/08/2020 Confirmed reviews ALL

Filthy hotel rooms mould and stains on all the curtains bedding walls floors remote controls has exploded batteries in them The only good thing about the hotel was the dirt manager being so helpful

Well located good dtsy

Customer review rating 3.9/5

James J. Friends - 04/08/2020 Confirmed reviews ALL

was lovely, would stay there again

Well located

Customer review rating 3.9/5

. Families - 02/08/2020 Confirmed reviews ALL

Good

Dear Guest, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Great views

Customer review rating 3.9/5

Moana Families - 02/08/2020 Confirmed reviews ALL

We rented a 2 bedroom unit. Found the walls very dirty. Dishes were left in the dishwasher. Staff were friendly and the views were perfect. Could see whales from our room.

Dear Moana W., Thank you for taking the time to tell us about your experience at the Mantra Towers of Chevron Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 3.9/5

Anonymous Families - 02/08/2020 Confirmed reviews ALL

Arrive to have room not cleaned - had to do a room move. Ended up on a different floor to my other booking. Had ants in my apartment had crockroach in other room.

Dear Amanda H., Thank you for taking the time to tell us about your experience at the Mantra Towers of Chevron Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Confusion

Customer review rating 3.9/5

Lisa C. Families - 01/08/2020 Confirmed reviews ALL

Wouldn't stay again

Dear Lisa C., Thank you for taking the time to tell us about your experience at the Mantra Towers of Chevron Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

GREAT LOCATION

Customer review rating 3.9/5

Nicole Families - 30/07/2020 Confirmed reviews ALL

Room was fantastic for a family and great value for money. Very comfortable. The only issue we had was a major ant problem on the first night which we solved by not bringing food into the apartment or by leaving in the fridge or car.

Dear Nicole P., We very much appreciate your comments regarding your stay at the Mantra Towers of Chevron Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Convenient. Close to everything

Customer review rating 3.9/5

Nicole Families - 30/07/2020 Confirmed reviews ALL

Was good, I’ve stayed there before and will again. I told the reception lady that our dishwasher, one of the elements on the stove top wasn’t working and there was no Foxtel. Otherwise was great.

Dear Nicole T., We very much appreciate your comments regarding your stay at the Mantra Towers of Chevron Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

well located

Customer review rating 3.9/5

Annette S. Couples - 30/07/2020 Confirmed reviews ALL

room not 100% clean and no foxtel for the week we were there. no pool, gym or sauna so rather disappointed. would have preferred being told this when I phoned reception.

Customer review rating 3.9/5

Not C. F. Families - 29/07/2020 Confirmed reviews ALL

f. staff. Quick easy check in/out. My main concern was the room we stayed in. The main door had no safety latch. My 2 year old was able to pull the door open and escape into lobby and could have quite possibly entered the lift. My husband and I were worried all night that she could have slid her bedroom door open gotten out the front door in the middle of the night while we were sleeping! What a terrible design for a ‘family room’.

Disappointingly unclean

Customer review rating 3.9/5

Emily Families - 29/07/2020 Confirmed reviews ALL

There were dirt marks on the walls in the bathroom, a dead cockroach next to the couch and a dead one in the dishwasher. The room was very rundown and we were disappointed with the state of it considering there’s a pandemic. There was no real sign of effort for cleanliness except at reception where there were separate containers for used pens and clean pens. No signage in the room or any notification to ensure us that it had been cleaned to the Covid requirement. We will not be returning.

Dear Emily F., Thank you for taking the time to tell us about your experience at the Mantra Towers of Chevron Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Disappointed

Customer review rating 3.9/5

Sam Families - 29/07/2020 Confirmed reviews ALL

We usually stay at Mantra hotels and love them, but this particular one left a bad taste in our mouths. To start with, the reason we booked this hotel was because of the heated pool and the playground for the kids. We were not informed until the day we arrived that facilities were closed. The cleanliness, or lack of, was the next issue. Dead cockroaches, dirty glasses in the kitchen, brown splatter on the wall behind the toilet, pillows with wet spots on them, are just to name a few. The doors of the apartments do not lock from the inside. One of our group had a 2yo that could open the door herself and leave the apartment. There was not even a door chain. Honestly, we won't be back again.

Dear Samantha P., Thank you for taking the time to tell us about your experience at the Mantra Towers of Chevron Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Did not get what we paid for

Customer review rating 3.9/5

Shane V. Friends - 29/07/2020 Confirmed reviews ALL

Did not get what we paid for . We paid for cable tv and it was not working. We contacted staff 4 times and they still did not fix it during our 10 night stay . They the mid stay cleaning that was paid for did not happen and when asked for a refund they would not lessen and said I would not be getting a refund

Dear Shane V., Thank you for taking the time to tell us about your experience at the Mantra Towers of Chevron Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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