Good afternoon Guest, Thank you so much for your wonderful feedback and for taking the time to share such a detailed review with us! We are delighted to hear that you and your family had such an enjoyable stay and that the spectacular river views from your 36th-floor apartment made such an impression. It is fantastic to hear that the kids loved our outdoor pool and hot tub, and that you enjoyed the convenience of having Coles so easily accessible. We especially appreciate your kind words about our Reception Team. We love hearing that the personal interaction with our team made a difference to your experience, from assisting with your late arrival through to helping with your parking enquiry. Our team takes great pride in being available to provide genuine, friendly assistance, and your comments will certainly be shared with them. Thank you again for your fantastic 100/100 rating and for recommending us. We hope to welcome you and your family back to Mantra Towers of Chevron for another memorable Gold Coast stay in the future! Kind regards, Mantra Towers of Chevron Management

Der Mara, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you had a really enjoyable stay and that you loved our amazing location and the hotel overall. We’re sorry to hear that the kitchen was a little limited in terms of utensils and that a baking tray was not provided for the oven. We appreciate you bringing this to our attention and will pass your feedback on to the relevant team for consideration. In regard to servicing, we are a serviced apartment property and therefore do not provide daily housekeeping during shorter stays. A mid-week clean is provided for guests staying 8 nights or more. We understand that having the apartment serviced around day three or four would have been appreciated, and we appreciate your feedback on this. We’re pleased that, apart from these few points, you had a lovely experience and enjoyed your stay with us. We hope to have the pleasure of welcoming you back again in the future! Kind Regards, Management Team.

Dear Bria, Thank you for taking the time to tell us about your experience at the Mantra Towers of Chevron Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management team.

Dear Guest, Thank you for taking the time to share your feedback. While we are pleased to hear you found our location and facilities to be good value for money, we are disappointed to hear that your interactions with some of our team members did not meet the level of service we strive to provide. We take your comments regarding the manner in which you were treated seriously and will use your feedback to address these concerns internally with our team. We work hard to deliver a welcoming and professional guest experience, and it is clear that on this occasion we fell short. We sincerely appreciate you bringing this to our attention and hope you will give us the opportunity to provide you with a more positive experience in the future. Sincerely, Management Team

Dear Guest, Thank you for taking the time to share your experience at Mantra Towers of Chevron Surfers Paradise. We are pleased to hear you had a good experience whilst staying with us! Please accept our sincere apologies for the issues you experienced with the Foxtel channels. We appreciate your feedback as it helps us identify areas where we can improve. Thank you again for sharing your experience, we hope to welcome you again in the near future! Sincerely, Management Team

Dear Guest, Thank you for taking the time to tell us about your experience at the Mantra Towers of Chevron Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We are disappointed to hear about the cleanliness concerns you encountered with the room, and we will be raising these matters with our Housekeeping Management for further review. We also appreciate your feedback regarding the smell in the hallway near the rubbish chute, and we will ensure this is brought to the attention of the relevant team. Had we been made aware of these concerns during your stay, we would have welcomed the opportunity to investigate and address them for you immediately. We understand how important it is for our guests to feel comfortable and confident in the cleanliness of their apartment. Please rest assured that we are taking the appropriate measures to address the issues raised and help prevent a recurrence. We appreciate you sharing your concerns with us, and it is our hope that you will give us the opportunity to provide you with a more enjoyable experience in the future. Sincerely, Management Team

Dear Guest, Thank you for taking the time to share your feedback with us. While we are pleased to hear that you found our property well suited to families and that your arrival and check-in experience was positive, I am sorry that the condition of your apartment impacted your overall stay. We sincerely apologise for the cleanliness concerns you experienced, particularly the hair throughout the bathroom. This is certainly not the standard of presentation we expect from our housekeeping team, and your feedback has been shared with the relevant team for review. We also apologise for the issues with the smoke alarms and television remote. We understand how frustrating this would have been, particularly when travelling with children and expecting to have some downtime in the apartment. We appreciate that having to make your way from Tower 2 to Tower 3 to report these matters was inconvenient. Your feedback regarding the limited number of teaspoons has also been noted. We understand that adequate kitchenware is important when accommodating a family of four and appreciate you bringing this to our attention. We are disappointed that these issues resulted in your accommodation and cleanliness experience falling short of expectations. Thank you again for bringing these matters to our attention, as feedback such as yours allows us to identify where improvements are needed. Kind regards, Mantra Towers of Chevron Management

Dear Guest, Thank you for taking the time to tell us about your experience at Mantra Towers of Chevron Surfers Paradise. We are pleased to hear you found the apartment spacious, comfortable and clean. We are, however, disappointed to hear that the apartment did not meet your expectations. Please note that as our apartments are individually owned, layouts, furnishings and presentation can differ, and our online photos are only provided as a general reference. Regarding the bed size and pillows, we are pleased to share that we are currently undergoing bedding upgrades to provide our guests with a warm and comfortable sleep. Nevertheless, we truly appreciate you bringing these maintenance concerns to our attention. At Mantra, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management Team

Dear Guest, Thank you for taking the time to tell us about your experience at the Mantra Towers of Chevron Surfers Paradise. I am sorry that your experience with the bedding did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are pleased to share we are undergoing bedding upgrades to provide guests a warm and comfortable sleep. We hope we welcome you again to experience the upgrade. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management Team

Good morning Guest, Thank you for taking the time to share your detailed feedback with us. While we are pleased to hear that your check-in experience was positive, we are disappointed that several aspects of your stay did not meet the standard we aim to provide. We sincerely apologise for the maintenance issues you encountered in your apartment, including the damaged tap and non-functioning soap dispenser. We also understand how frustrating the power interruption would have been, particularly with the loss of groceries. We appreciate your patience while the refund is being processed. We are also sorry that the housekeeping arrangement did not go as communicated and that you needed to follow up with our team. This is not the level of service we would have liked you to experience. Finally, we sincerely apologise for the error in your son’s birthday card. We appreciate you taking the time to let us know about his 13th birthday, and the incorrect age written in the card was certainly an unfortunate oversight. Your feedback has been shared with our team so we can review these areas and improve our communication and service moving forward. Kind Regards, Mantra Towers of Chevron Management

Dear Guest, Thank you for the great review of our hotel! We hope you had a wonderful time at the wedding and enjoyed our hotel facilities. Your feedback is much appreciated, and we hope to see you again very soon. Sincerely, Management Team

Dear Guest, Thank you for taking the time to tell us about your experience at the Mantra Towers of Chevron Surfers Paradise. We sincerely appreciate your loyalty to our hotel. We work hard to deliver exceptional guest experiences and it's apparent with the AC leak and trouble with TV and Wi-Fi, we fell short of providing you with the stay you deserve. Please accept our apologies if you felt a lack of care during your stay. This is certainly not the experience we wish to provide. In light of your experience, we wish to discuss these matters further if that is something you are willing to consider. A manager will be in contact via phone in the coming days. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Management Team

Dear Guest, We very much appreciate your comments regarding your stay at the Mantra Towers of Chevron Surfers Paradise. It is always a pleasure to receive feedback. While outside noise is out of the hotels direct control, we understand how this can affect your overall satisfaction. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back soon. Sincerely, Management Team

Dear Guest, Thank you for taking the time to tell us about your experience at the Mantra Towers of Chevron Surfers Paradise. We appreciate your comments regarding our friendly staff and great location. We are sorry to hear the cleanliness in the room was not up to Mantra standard. We are truly sorry for any discomfort this has caused you during your stay. At Mantra, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Should we have been notified of the outlined experiences during your stay, we would have worked to provide you a satisfactory solution. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management Team

Dear Guest, We very much appreciate your comments regarding your stay at the Mantra Towers of Chevron Surfers Paradise. Your loyalty and kindness are much appreciated! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Team

Dear Amy, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you enjoyed our location and that our Front Desk team made a positive impression during your stay. We are, however, very sorry to hear about the issues you experienced with the room. The water leak from the ensuite into the lounge room is certainly not the standard we aim to provide, and we understand how unpleasant and concerning this would have been. We are particularly concerned by your comments regarding the mushroom growth around the skirting board. This is not something we would expect to see in a guest room, and we did escalate this accordingly and the room was inspected by our maintenance manager shortly after this was reported. We sincerely apologise that the condition of the room impacted your overall experience. We appreciate you bringing these concerns to our attention and hope we have the opportunity to provide you with a much-improved stay in the future Sincerely, Management Team.

Dear Guest, We very much appreciate your comments regarding your stay at the Mantra Towers of Chevron Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Team

Dear Guest, We very much appreciate your comments regarding your stay at the Mantra Towers of Chevron Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Team

Dear Rokaya, We very much appreciate your comments regarding your stay at the Mantra Towers of Chevron Surfers Paradise. It is always a pleasure to receive positive feedback especially when it's regarding our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Team.