Mantra Towers of Chevron Surfers Paradise 3 stars

Customer review rating (ALL Rating) 3.9/5 943 reviews

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23 Ferny Avenue, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • The three towers are home to spacious and self-contained 1, 2 and 3 Bedroom Apartments.

  • Bask in the sunlight and unwind at Beaches in the Sky.

  • Mantra Towers of Chevron is conveniently situated with easy access to public transportation.

  • We are situated to be a short stroll away from the renowned Surfers Paradise Beach.

  • For relaxation and watching your kids play, our lagoon swimming pool is the place to be.

Our accommodation(s)

Hotel location

Mantra Towers of Chevron Surfers Paradise

23 Ferny Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.999546, 153.427723

Telephone
Fax +61 7 5584 8600

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

2 pools

Have the luxury of choosing from a large lagoon pool, indoor and outdoor lap pools, spa or sauna.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  943 reviews

Customer review rating 4.0/5

Keera W. Families - Confirmed reviews ALL

Was overall very happy with the stay, the smell of a rubbish tip though was very strong throughout the corridors and lifts ( I did report this to the desk)

Dear Guest, We very much appreciate your comments regarding your stay at the Mantra Towers of Chevron Surfers Paradise. Thank you for informing reception regarding the rubbish smell. This was passed onto the body corporate for evaluation. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvia Ambrose - General Manager

Customer review rating 1.0/5

Beau M. Families - Confirmed reviews ALL

Got told we got an upgrade room was in really poor condition. Massive amount of hair in the shower drain causing the drain to be blocked. We cleaned it out. The Ac had an acid smell coming from it then it stopped working. We were made to feel as it was our fault as they demanded key returns early Even after we had explained that we would have to do it once we retired at 11pm. Only to be locked out of the floor and unable to retrieve our belongings. Then rushed in the morning and spoken to extremely rudely by the lady at the counter. We stay a lot in hotels on the gold coast and hands down this was out worst experience yet.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mantra Towers of Chevron Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore, I appreciate your honest and valuable feedback which will be used to see where Mantra can better our services and procedures. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sylvia Ambrose - General Manager

Customer review rating 5.0/5

Abdual S. Couples - Confirmed reviews ALL

The receptionist was very understanding and helpful when I was having trouble with forms and payments.

Customer review rating 2.0/5

Beau M. Families - Confirmed reviews ALL

We have been Accor members for years now and it’s not uncommon to be upgraded to a better room! On this occasion we were told we got an upgrade but the room was in pretty poor condition. We had to clean a lot of the room the first day. There was a massive hairball in the shower which completely blocked the plug hole and the floor was really dirty. On the Saturday morning a really bad smell like ground fibre glass or sulphuric acid smell was coming from the ac vent so we turned the ac off and reported it as we couldn’t breath in the room. We went out for the day and turned the ac back on when we returned. The smell was still present and the ac was blowing hot air the entire time until it ceased working at about midnight. So not much sleep was had that night due to having to open the door to the street to try and keep our son cool and asleep. The next morning I reported the problem and the lovely girls at the counter were very helpful and gave us another great room.(it was way better) I explained to them that we were headed to CMC and didn’t have time to transfer all of our gear to the other room until we returned at around 11:30pm. Once back I was trying to get back onto that floor but the fob had been disabled so I had to return to the counter were luckily the lady was just leaving and she was very kind and sorted the issue and I was able to move our gear to the other room. That morning (Monday) I got an abrupt call from the main desk demanding the keys back immediately which was fine but rude. I went down to drop the key off but had left one in the other car which I explained and I would get it back straight away which I did and she wasn’t very happy about that not listening to what I had just explained. Meanwhile I was trying to pack up to check out of the room at 10 so I was extremely rushed the entire time. Mind you we were going to book another night but after that experience we decided not to and went and booked elsewhere. It really put a dampener on the whole trip. I was treated as though I was an inconvenience and a problem when it was your room that failed!! It was extremely unenjoyable.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mantra Towers of Chevron Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore, I appreciate your honest and valuable feedback which will be used to see where Mantra can better our services and procedures. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sylvia Ambrose - General Manager

Customer review rating 4.5/5

Courtney M. Families - Confirmed reviews ALL

Love staying here, very comfortable, great facilities, perfect location

Dear Guest, We very much appreciate your comments regarding your stay at the Mantra Towers of Chevron Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvia Ambrose - General Manager

Other web-users rate our hotel

  • 867 reviews 9.3/10 Location
  • 1,180 reviews 4.8/10 Room
  • 490 reviews 6.4/10 Service
  • 49 reviews 1.5/10 WiFi
  • 509 reviews 2.4/10 Cleanliness
  • 473 reviews 4.7/10 Amenities
  • 429 reviews 3.9/10 Comfort
  • 253 reviews 2.8/10 Vibe

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