Mantra Towers of Chevron Surfers Paradise 3.5 stars

Checked in only to check out within the hour. Booked via booking.com with the only covid alert stating “food and beverages may be limited at this property” only to be told on check in that the all facilities are closed apart from the freezing cold unheated outdoor Pool “due to covid”. It’s the middle of winter and no heated pools available. The woman on check in said “oh well it’s on our website”. Considering I booked via a different platform it should of been updated. We then check into crown towers and all facilities are in order except the hot tub and sauna.. go figure. Such a muck around to start our holiday.

We weren't informed the heated pool and playground would be closed. They were the whole reason we booked there as it was more expensive than alot of other hotels. The rooms weren't clean and the front door didn't lock from the inside. Our children could easily open the door and wander out to the hallway. This is very unsafe and made it very hard to sleep.

Filthy hotel rooms mould and stains on all the curtains bedding walls floors remote controls has exploded batteries in them The only good thing about the hotel was the dirt manager being so helpful

was lovely, would stay there again

Good

We rented a 2 bedroom unit. Found the walls very dirty. Dishes were left in the dishwasher. Staff were friendly and the views were perfect. Could see whales from our room.

Arrive to have room not cleaned - had to do a room move. Ended up on a different floor to my other booking. Had ants in my apartment had crockroach in other room.

Wouldn't stay again

Room was fantastic for a family and great value for money. Very comfortable. The only issue we had was a major ant problem on the first night which we solved by not bringing food into the apartment or by leaving in the fridge or car.

Was good, I’ve stayed there before and will again. I told the reception lady that our dishwasher, one of the elements on the stove top wasn’t working and there was no Foxtel. Otherwise was great.

room not 100% clean and no foxtel for the week we were there. no pool, gym or sauna so rather disappointed. would have preferred being told this when I phoned reception.

f. staff. Quick easy check in/out. My main concern was the room we stayed in. The main door had no safety latch. My 2 year old was able to pull the door open and escape into lobby and could have quite possibly entered the lift. My husband and I were worried all night that she could have slid her bedroom door open gotten out the front door in the middle of the night while we were sleeping! What a terrible design for a ‘family room’.

There were dirt marks on the walls in the bathroom, a dead cockroach next to the couch and a dead one in the dishwasher. The room was very rundown and we were disappointed with the state of it considering there’s a pandemic. There was no real sign of effort for cleanliness except at reception where there were separate containers for used pens and clean pens. No signage in the room or any notification to ensure us that it had been cleaned to the Covid requirement. We will not be returning.

We usually stay at Mantra hotels and love them, but this particular one left a bad taste in our mouths. To start with, the reason we booked this hotel was because of the heated pool and the playground for the kids. We were not informed until the day we arrived that facilities were closed. The cleanliness, or lack of, was the next issue. Dead cockroaches, dirty glasses in the kitchen, brown splatter on the wall behind the toilet, pillows with wet spots on them, are just to name a few. The doors of the apartments do not lock from the inside. One of our group had a 2yo that could open the door herself and leave the apartment. There was not even a door chain. Honestly, we won't be back again.

Did not get what we paid for . We paid for cable tv and it was not working. We contacted staff 4 times and they still did not fix it during our 10 night stay . They the mid stay cleaning that was paid for did not happen and when asked for a refund they would not lessen and said I would not be getting a refund