Paradise Centre Apartments Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.3/5 463 reviews

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Description

Hotel extras

  • While swimming laps, take advantage of the amazing ocean views.

  • Let the refreshing ocean breezes cool you down as you work up a sweat on the tennis court.

  • Walking distance to Surfers Paradise Beach.

  • Close to Restaurants and Bars.

  • Paradise Centre Apartments is located in the heart of Surfers Paradise.

Our accommodation(s)

Hotel location

Paradise Centre Apartments Surfers Paradise

3 Hanlan Street
4217 SURFERS PARADISE
Australia

GPS:-28.002796, 153.430363

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

2 pools

At Paradise Centre Apartments we have two heated swimming pools, as well as two children's wading pools. Best of all, you'll be able to enjoy amazing ocean views while you swim laps.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  463 reviews

TripAdvisor Rating  4.0/5  1,343 reviews

Certificate of excellence 2025

Customer review rating 0.5/5

Samara M. Families - Confirmed reviews ALL

On arrival we noticed our room was dirty, mouldy and smelly. The architraves were dusty, sandy and dirty. The doors were mouldy along with the roof, carpet and curtains. The curtains are broken and cannot pull them close without force. There are dirty marks on all walls, doors and around the unit. The carpet is filthy and didn't appear to be vacuumed. The second bedroom light did not work. The tiles and floor in the shower area was mouldy and appeared to have soap or residue on the tiles. The bedside table had something spilt on the side and has not been cleaned. The kitchen benches were dirty when wiped with a wipe. The air con vent was full of dust and dirt and had to be cleaned. The lounge is broken and the springs have come through. The cushions on the lounge stink and appear they need to be washed. I phoned the reception and address the above concerns I was advised that maintenance would attend our room the following morning which didn't happen. I phoned again and followed up with an email. I have had no response to my emails and maintenance only fixed the light 2 days later. My child has severe respiratory issues and I am currently heavily pregnant. Since being here my child's respiratory issues have worsened. I asked for the place to be cleaned throughly however it has not happened. Our beds were made one day and new towels were given. They didn't leave bath mats, wash washers, tea towel or dish cloth after taking them the first time. No cleaning has been done to this unit despite asking due to the sickness of my child and the risk mould poses on my unborn baby. I have stayed here for the past 12 years. I booked this stay 12 months ago and requested room 2404 which they could not give me. I had a friend stay in a standard room which her room was cleaner, more updated and nicer than the executive room I paid for. I am completely unsatisfied and disgusted.

Customer review rating 3.0/5

Yeonji S. Families - Confirmed reviews ALL

The apartment was located at the centre of Surfer’s Paradise and was very spacious. However, it is extremely old and would benefit from some renovation. Also, Accor Members didn’t feel valued. Don’t expect to hear back from them via email. I’ve sent two emails prior to our stay and no replies.

Customer review rating 4.5/5

Joseph M. Families - Confirmed reviews ALL

Customer service was lovely. We had an issue with the air con settings not being cold enough but the maintenance guy came the very next day and fixed it for us. The concierge were extremely helpful and understanding to our needs. The apartment was lovely... felt just like home, except with a much better view of course. Would highly recommend this place for holidays.

Good afternoon Joseph, Thank you for taking the time to leave feedback. We are so happy to hear that you enjoyed your stay and that it felt like a home away from home! Always nice to hear that our team was there to support you I will share this with them. We look forward to seeing you next time. Many thanks, Tearn

Customer review rating 0.5/5

Belinda J. Couples - Confirmed reviews ALL

Well located nice pool. Unfortunately that’s where it ends. The desk staff said we could have a fob to wait around for the day after we check out of our room as being a Accor member then when we asked for it they said that the policy change and body corporate now didn’t allow that. Apparently overnight!! They were only able to hold the bag. The rooms are old and the bathroom cupboards were very mouldy. I was very disappointed with our stay and I have stayed in a lot of different hotels around the world. Not impressed at all.

Customer review rating 4.0/5

Andrew M. Families - Confirmed reviews ALL

Easy check in at a great location. Fantastic pools & spa, gym is next level.

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Other web-users rate our hotel

  • 272 reviews 9.8/10 Location
  • 360 reviews 5.6/10 Room
  • 181 reviews 7.8/10 Service
  • 143 reviews 2.6/10 Cleanliness
  • 135 reviews 4.5/10 Comfort
  • 84 reviews 9.8/10 Pool
  • 24 reviews 9.1/10 Wellness Area
  • 20 reviews 3.1/10 Food

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