Paradise Centre Apartments Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.2/5 407 reviews

Paradise Centre Apartments Surfers Paradise - Image 1
Paradise Centre Apartments Surfers Paradise - Image 2
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Paradise Centre Apartments Surfers Paradise - Image 4
3 Hanlan Street, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • While swimming laps, take advantage of the amazing ocean views.

  • Let the refreshing ocean breezes cool you down as you work up a sweat on the tennis court.

  • Walking distance to Surfers Paradise Beach.

  • Close to Restaurants and Bars.

  • Paradise Centre Apartments is located in the heart of Surfers Paradise.

Our accommodation(s)

See availabilities

1 Bedroom Executive Apartments are fully refurbished and feature a full kitchen, comfortable living area, laundry facilities, and air conditioning. Unwind on your private balcony and take in partial views, unique to each apartment's location.

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 100 m² / 1076 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Drink vending machine
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • DVD player
  • Free movies/video
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan
  • 3 pers. max
  • 100 m² / 1076 sq ft
  • Bedding 1 x Queen size bed(s)
  • Most of the accommodation: Balcony
See availabilities

The 2 Bedroom Apartments feature a fully equipped kitchen as well as a comfortable living area with Foxtel TV, there's lots of room for everyone to relax. Unwind on your private balcony and take in partial views, unique to each apartment's location.

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 140 m² / 1506 sq ft

Bedding

Single bed(s) x2

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Drink vending machine
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan
See availabilities

The 2 Bedroom Executive Apartments are fully refurbished and feature a full kitchen, comfortable living area, laundry facilities, and air conditioning. Unwind on your private balcony and take in partial views, unique to each apartment's location.

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 140 m² / 1506 sq ft

Bedding

Single bed(s) x2

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Drink vending machine
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan
See availabilities

For larger families or groups, the 3 Bedroom Apartments provide plenty of space and are an excellent choice for the whole family. There's a fully equipped kitchen along with laundry facilities, and a comfortable living area featuring Foxtel TV.

  • Most of the accommodation:

    Balcony

Max. number of persons
7
Area
From 160 m² / 1722 sq ft

Bedding

Single bed(s) x2

Queen size bed(s) x1

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Drink vending machine
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Cleaning kit
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan
See availabilities

Hotel location

Paradise Centre Apartments Surfers Paradise

3 Hanlan Street
4217 SURFERS PARADISE
Australia

GPS:-28.002796, 153.430363

Telephone
Fax +61 7 5570 2077
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • OOL Additional charge
  • GOLD COAST AIRPORT Additional charge

In hotel

Hotel informations

  • 31 rooms
  • 31 non-smoking rooms
  • 30 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Late Checkout

Pets

Pets not allowed

Catering

BBQ / Picnic Area

  • BBQ / Picnic Area

Family

Equipements for children

  • Stroller available

Services for children

  • Children''s TV Channels

Well-being

Ballah Pool

  • Outside
  • On site

Allunga Pool

  • Outside
  • On site

Paradise Centre Gym

  • On site
  • Sauna room

Sports and leisure

Basketball court

  • Nearby

Bodybuilding equipment/Gym

  • On site

Tennis Additional charge

  • Nearby

Basketball court

  • On site

Tennis Additional charge

  • On site

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • Parking opened 24/7
  • Max Limited Height: 2.02 m / 6.65 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Sprinkler
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

2 pools

Photo 1 out of 1 - Pool

At Paradise Centre Apartments we have two heated swimming pools, as well as two children's wading pools. Best of all, you'll be able to enjoy amazing ocean views while you swim laps.

Ballah Pool

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Heated Pool
  • Chlorure treatment

At your disposal

  • Children Pool
  • Shower

Access & Security

  • Pool areas wheelchair accessible
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 1.1 m / 3.6 ft
  • Pool Depth Max: 1.89 m / 6.23 ft
  • Pool Size Min: 10 m / 32.81 ft
  • Pool Size Max: 19.5 m / 63.97 ft

Allunga Pool

At Paradise Centre Apartments we have two heated swimming pools, as well as two children's wading pools. Best of all, you'll be able to enjoy amazing ocean views while you swim laps.

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Heated Pool
  • Chlorure treatment

At your disposal

  • Children Pool
  • Shower

Access & Security

  • Pool areas wheelchair accessible
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 1.1 m / 3.6 ft
  • Pool Depth Max: 1.89 m / 6.23 ft
  • Pool Size Min: 10 m / 32.81 ft
  • Pool Size Max: 19.5 m / 63.97 ft

At Paradise Centre Apartments we have two heated swimming pools, as well as two children's wading pools. Best of all, you'll be able to enjoy amazing ocean views while you swim laps.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  407 reviews

Customer review rating 4.0/5

Jose S. Families - Confirmed reviews ALL

Dear Jose, Thank you for taking the time to leave a review for your stay - we are thrilled to hear you found our apartments convenient, well located, and our booking process seamless! We're always looking for new ways to make your stay easier and more comfortable. We hope you had a fantastic time on the Gold Coast, and we look forward to welcoming you back for your next trip. Kind regards, Sophie

Customer review rating 3.0/5

Connie C. Couples - Confirmed reviews ALL

Dear Connie, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our convenient location, parking and the cleanliness of your room. We are however extremely sorry to hear about your fall, and the injury you sustained as a result of the shower leak. We sincerely apologise that this happened during your stay and that your concerns were not met with the care and compassion you'd expect when you brought the matter to our receptionist's attention. We take matters of guest safety seriously, and we will be following up on the issue, and reviewing how the situation was handled by our team to ensure appropriate action is taken. If you would be happy to provide us with further details regarding your experience, please kindly give us a call or email so we may investigate this matter further. It is paramount to us that all of our guests feel welcome and their concerns are heard. We genuinely hope you are on the mend and wish you all the best with your recovery. Kind regards, Sophie

Customer review rating 4.0/5

Leanne C. Couples - Confirmed reviews ALL

Dear Leanne, Thank you for taking the time to leave us a kind review, we're so pleased that you both enjoyed our location and spacious accommodation. We hope you had a fantastic time on the Gold Coast, and we're looking forward to welcoming you back next time! Kind regards, Sophie

Customer review rating 5.0/5

Robert K. Couples - Confirmed reviews ALL

Dear Robert, We appreciate you taking the time to review your stay with us. We hope to welcome you back again soon. Kind regards, Janette

Customer review rating 4.5/5

Russell B. Couples - Confirmed reviews ALL

Dear Russell, Thank you for taking the time to review your stay. We are pleased you enjoyed your stay with us and look forward to welcoming you back again soon. Kind regards, Janette

Dear Jose, Thank you for taking the time to leave a review for your stay - we are thrilled to hear you found our apartments convenient, well located, and our booking process seamless! We're always looking for new ways to make your stay easier and more comfortable. We hope you had a fantastic time on the Gold Coast, and we look forward to welcoming you back for your next trip. Kind regards, Sophie

Customer review rating 3.0/5

Connie C. Couples - Confirmed reviews ALL

The room is in a great location, parking included which is great. The room was clean. The shower leaked into the doorway between bathroom and kitchen, I actually had a bad fall and have had to have a week off work, I informed the receptionist and she said that a maintenance issue and didn’t even ask if I was ok.

Dear Connie, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our convenient location, parking and the cleanliness of your room. We are however extremely sorry to hear about your fall, and the injury you sustained as a result of the shower leak. We sincerely apologise that this happened during your stay and that your concerns were not met with the care and compassion you'd expect when you brought the matter to our receptionist's attention. We take matters of guest safety seriously, and we will be following up on the issue, and reviewing how the situation was handled by our team to ensure appropriate action is taken. If you would be happy to provide us with further details regarding your experience, please kindly give us a call or email so we may investigate this matter further. It is paramount to us that all of our guests feel welcome and their concerns are heard. We genuinely hope you are on the mend and wish you all the best with your recovery. Kind regards, Sophie

Customer review rating 4.0/5

Leanne C. Couples - Confirmed reviews ALL

Great location Spacious accommodation

Dear Leanne, Thank you for taking the time to leave us a kind review, we're so pleased that you both enjoyed our location and spacious accommodation. We hope you had a fantastic time on the Gold Coast, and we're looking forward to welcoming you back next time! Kind regards, Sophie

Customer review rating 5.0/5

Robert K. Couples - Confirmed reviews ALL

Good Holiday

Dear Robert, We appreciate you taking the time to review your stay with us. We hope to welcome you back again soon. Kind regards, Janette

Customer review rating 4.5/5

Russell B. Couples - Confirmed reviews ALL

A very comfortable stay in a very handy location to our needs. Hassle free to all areas.

Dear Russell, Thank you for taking the time to review your stay. We are pleased you enjoyed your stay with us and look forward to welcoming you back again soon. Kind regards, Janette

Customer review rating 2.0/5

Robert J. Families - Confirmed reviews ALL

Good location , good view , reception staff helpful, Unfortunately for a family of 5 we were only provided with 1 and a half toilet rolls on arrival and expected to go down stairs every time we were finished a roll , apartment could of been cleaner ,

Dear Robert, Thank you for your feedback. We’re pleased to hear that you enjoyed our location and views, and that our reception staff were helpful during your stay. As we are self-contained apartments, we provide an initial supply of amenities upon arrival. Additional supplies, including toilet rolls, are available at any time from reception, and our team is always happy to assist with any requests. We also appreciate your comments regarding the cleanliness of the apartment and will take this feedback on board as we continue to improve our guest experience. Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future. Kind regards, Janette

Customer review rating 2.0/5

Shannon G. Families - Confirmed reviews ALL

The apartment was very run down and dirty. The TV remote didn't work, the AC was poor. The apartment is in need of a renovation if theyt want to keep charging those prices

Dear Shannon, Thank you for taking the time to share your feedback. We’re sorry to hear that the apartment did not meet your expectations. We apologise for the issues you experienced with the cleanliness, TV remote, and air conditioning. Your comments are appreciated and will be shared with our team as we continue to look for ways to improve our guests’ experience. Thank you for bringing these concerns to our attention. Kind regards, Janette

Customer review rating 3.5/5

Rihipeka N. Families - Confirmed reviews ALL

Well located, friendly staff very helpful handy facilities. Only complaint is the mattress felt like it was far too hard and it was more comfortable to lay on the couch. My only complaint :) if you want a mattress like that, then this is the place for you

Dear Rihipeka, Thank you for taking the time to share your feedback! We’re delighted to hear that you enjoyed our convenient location, friendly staff, and facilities. We’re sorry to hear that the mattress was too firm for your comfort, and we appreciate you bringing this to our attention. Your feedback is valuable to us as we continue to look for ways to improve our guests’ experience. We hope to have the pleasure of welcoming you back in the future! Kind regards, Janette

Customer review rating 2.5/5

Kim W. Families - Confirmed reviews ALL

We were recommended your accomodation by friends but didn't enjoy our stay. There were many maintenance issues; our bedroom light was taped to off, kids bedroom curtain rail broken and other curtains off the hooks and mould spots on them. The kids TV remote didn't match the TV brand or have batteries. Cleanliness particularly in the bathrooms and in places like under the beds and couches was poor. We found a lot of hair, an old sock, lip balm and paper bits in corners and under couches when looking for a missing payment card. Our body wash was watered down, body lotion run out etc. With the apartments not being serviced it was unclear if we should contact reception and ask for more. The washing machine and dryer were helpful with the apartment not being serviced but the dryer took over 6 hours to dry towels. Our experience at reception on arrival was poor/rude and we didn't feel we would get anywhere by asking for these things to be topped up mid stay. The facilities were good but very tired and poorly cleaned. Location, view, pool and gym were all great but the apartment itself wasn't up to standard for the cost.

Dear Kim, Thank you for sharing your feedback. We’re glad you enjoyed our location, views, pool and gym facilities. We sincerely apologise for the cleanliness and maintenance issues you encountered. We appreciate you bringing these concerns to our attention. Our apartments are not serviced daily; however, guests are welcome to contact reception for additional amenities or assistance during their stay. We regret that you did not feel comfortable doing so and that this was not communicated clearly. Your feedback will be shared with the relevant teams for review and improvement. Thank you for choosing to stay with us following a recommendation from friends. We’re sorry we fell short of your expectations on this occasion. Kind regards, Janette

Customer review rating 2.0/5

Alle M. Families - Confirmed reviews ALL

We have stayed several times before and love the location. Previously we have been in one bedroom apartments. This time we had a two bedroom. We asked to be placed close (at least in the same tower) as our friends (well before our arrival). The guy on reception was very unhelpful, not interested in helping us and generally unfriendly. Almost sarcastic. Our apartment was not clean, with crumbs on the tiles and fingerprints over the windows. Some of the windows were very dirty. Many of the blinds were damaged. The furniture was damaged and old. We paid $3,900 and would not say it was worth it.

Dear Alle, Thank you for taking the time to share your feedback and for choosing to stay with us again. We’re pleased to hear that you continue to love our location, but we’re sorry that your recent experience fell short of expectations. We sincerely apologise for the service you received at reception and for the cleanliness and condition of your apartment. We understand how disappointing this must have been, particularly given your previous positive stays. We always do our best to accommodate groups travelling together in the same tower wherever possible. However, during peak periods, such as school holidays, this is not always possible due to high occupancy and availability. We appreciate your understanding in this regard and regret that we were unable to meet your request on this occasion. Your comments regarding the apartment’s cleanliness, furnishings and maintenance, as well as the service you received, are important to us and will be shared with the relevant teams for review. Thank you again for your feedback, Kind regards, Janette

Customer review rating 1.0/5

Max S. Families - Confirmed reviews ALL

We had 3 bedroom apartment and staff refused to give us 3 room keys. It was only after 2 days of emails and complaining that they finally relented and gave us a third key. No doona( bedding )was provided just sheets. When we asked for bedding the next day staff literally dumped 4 doona on the floor in a big pile( Doona had blood stains on them). Management didnt seem to care about this at all.

Dear Max, Thank you for sharing your feedback. We sincerely apologise for the inconvenience and frustration you experienced during your stay. We understand how important it is for guests to have keys and appropriate bedding provided. We apologise that we did not have a third key immediately available - two keys are provided as standard for all apartments, and the owner must be consulted for a new key to be sought. Knowing that this request was paramount to you, we worked hard to attain the key, despite requiring time to procure this. Regarding the condition of the doonas and the way this situation was handled, this is certainly not the experience we want our guests to have, and we apologise for the disappointment caused. Housekeeping have been informed to ensure better practise going forward. Thank you for bringing these matters to our attention. Please be assured that your feedback is important to us and we will take your comments on board. Kind regards, Sophie

Customer review rating 4.5/5

Jeff W. Families - Confirmed reviews ALL

Overall experience was great, the staff were so incredibly helpful and friendly, I have never had all staff so friendly and helpful before. Normally one at least will be more than unhelpful. Even the maintenance man was friendly and great at his job without and excuses.

Dear Jeff, Thank you for taking the time to review your stay with us at Paradise Centre Apartments. We are thrilled to hear that our staff exceeded expectations. We pride ourselves on our friendly customer service! We will be sure to pass your comments on to Sam in particular for providing excellent service whilst attending to his maintenance duties. We note your comments regarding the housekeeping and we are grateful for your feedback - we will relay this to the team for future bookings. We look forward to seeing you again soon! Kind regards, Sophie

Customer review rating 4.0/5

Prue W. Families - Confirmed reviews ALL

We are regulars to the Paradise Centre Apartments staying 2-3 times a year at a week each time. Normally the rooms are beautiful, renovated and very comfortable. Sadly we were given a room that was very tired, in need to renovation. The furniture was original, the lounge was extremely worn out, as were the other pieces of furniture. The dining table was ok but it had outdoor furniture chairs to sit on around it. And the chairs out on the balcony were rusted through, broken and worn out. Also the cleanliness of the room was well Below what we are used to at the apartments. I needed to clean the balcony windows as we couldn’t see out, there was a lot of dust under the main bed and behind the bedsides as well as in the main walk in wardrobe. We did enjoy our week as we always do. The rest of the facilities like the pool, tennis courts grounds and common areas were all perfect, clean and beautiful. The staff were amazing as they always are friendly and so helpful. It was just the room that let them down.

Dear Prue, Thank you for taking the time to share your detailed feedback, and especially for your continued loyalty to Paradise Centre Apartments. We truly value that you choose to stay with us two to three times each year, and we’re very sorry that this visit did not meet the standard you have come to expect from us. We sincerely apologise for the condition of your apartment and for the cleanliness issues you encountered. Your comments have been shared with our housekeeping and maintenance teams, as well as management, so that the issues you identified can be addressed. Our standard rooms have not been renovated and our executive rooms provide upgrades throughout, which may suit your needs better. We are very pleased to hear that you still enjoyed your week with us. It's also wonderful to hear your kind words about our team — we will certainly pass your compliments on to our staff. We really appreciate your feedback, and we look forward to welcoming you again soon. Kind regards, Sophie

Customer review rating 1.5/5

Romi S. Families - Confirmed reviews ALL

Overall disappointing

Dear Romi, Thank you for taking the time to share your feedback with us. We are very sorry to hear that your stay did not meet the standard of experience we strive to provide. We sincerely apologise for the cleanliness concerns you experienced during your stay. We also understand your frustration regarding the dishwasher not being repaired during your visit. We appreciate how inconvenient this would have been, particularly as you had brought the issue to our attention. As your request was received over the weekend, we arranged for a member of our reception team to attend and assist with the dishwasher, and to hand-wash the dishes on your behalf as a gesture of goodwill. While we understand this did not resolve the underlying issue, we hope it helped to ease the inconvenience while our maintenance team worked towards a resolution. We have taken your feedback seriously and we will be reviewing the matters raised with both our housekeeping and maintenance teams. We regret that your overall experience was disappointing and appreciate you bringing these concerns to our attention. Kind regards, Sophie

Customer review rating 5.0/5

Natalie B. Couples - Confirmed reviews ALL

Pool/spa amazing Location sensational Room with the ocean view outstanding

Dear Natalie, Thank you so much for your wonderful review! It makes our day to hear such positive feedback. We’re delighted to hear that you continue to choose us as your favourite place to stay. It’s fantastic to know you enjoyed the facilities, location, and especially your outstanding ocean-view room. We look forward to welcoming you back again soon! Kind regards, Sophie

Customer review rating 3.0/5

Jeremy L. Friends - Confirmed reviews ALL

Easy check in process and helpful staff. Can't beat the location right near all the food and shops. Great ameneties with the gym, spa and pool. Apartment had full kitchen and washer & dryer which was very convenient. Apartment we stayed in does need a minor refurb. Ensuite shower door does not shut properly causing water to leak out of shower, carpets were very dated and the windows very dirty reducing ability to enjoy the nice view. Overall good experience but some improvements would have made the experience better.

Dear Jeremy, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found the check-in process easy, our team helpful, and enjoyed our convenient location and amenities. We’re sorry, however, that some aspects of the apartment did not meet your expectations. We appreciate you bringing the shower door, and cleanliness of the windows to our attention. We understand how these issues can detract from the overall experience, particularly when you are hoping to enjoy the views from the apartment. Your comments have been shared with our maintenance and housekeeping teams for review, and we will take your feedback into consideration as we continue to improve and refresh our apartments. Thank you again for your constructive feedback. We’re pleased that you had an overall good experience and hope to have the opportunity to welcome you back for an even more enjoyable stay. Kind regards, Sophie

Customer review rating 4.0/5

Glenda O. Couples - Confirmed reviews ALL

Easy check in. Lovely staff.

Dear Glenda, Thank you for your kind review. We are very pleased to hear that you enjoyed your stay and that our front office staff in particular were helpful! We will take note of your feedback with regards to a recycling bin being a useful addition for future guests. We look forward to welcoming you back in the future! Kind regards, Sophie

Customer review rating 5.0/5

Kayleen R. Couples - Confirmed reviews ALL

Great Customer service. Great Location. Excellent Pool Area

Good Morning Kayleen, We really appreciate your positive review and would love to welcome you back again soon. Kind Regards, Ashley

Customer review rating 4.5/5

Kellie R. Friends - Confirmed reviews ALL

Always very easy

Good Morning Kellie, Thank you for the high review, we are sorry to hear about the price increase, we are always happy to price match with booking.com if you would still prefer to book directly with us next time. Kind Regards, Ashley

Customer review rating 2.5/5

Britt A. Families - Confirmed reviews ALL

Cleanliness definitely needs an attention to detail. Lots of things were missed like lots of crumbs underneath couches, mould in the showers and previous tenant had left their washing in the wash washing machine machine

Good morning Britt, We are extremely sorry to hear about the uncleanliness of the room and will make sure to carry this review forward to our housekeeping team. Kind regards, Ashley

Other web-users rate our hotel

  • 279 reviews 9.6/10 Location
  • 382 reviews 5.6/10 Room
  • 186 reviews 7.6/10 Service
  • 5 reviews 7.9/10 WiFi
  • 156 reviews 2.8/10 Cleanliness
  • 137 reviews 3.8/10 Comfort
  • 82 reviews 9.8/10 Pool
  • 34 reviews 9.6/10 Wellness Area

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