Mantra on View Surfers Paradise 4 stars

Customer review rating (ALL Rating) 3.8/5 2,565 reviews

Mantra on View Surfers Paradise - Image 1
Mantra on View Surfers Paradise - Image 2
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22 View Avenue, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Walking distance to the heart of Surfers Paradise.

  • On-site spa and hair salon.

  • Close proximity to beach and public transport.

  • Nine multi-purpose conference rooms

Our accommodation(s)

Hotel location

Mantra on View Surfers Paradise

22 View Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.997919, 153.428845

Telephone
Fax +61 7 5592 2908

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

NOSH Pan Asian

Start your day off right with Breakfast in our Restaurant, NOSH Pan Asian. Enjoy a chef served buffet breakfast offering traditional favourites including cereals, pastries, tropical fresh fruits, with hot meals prepared and plated for you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,565 reviews

TripAdvisor Rating  3.8/5  4,951 reviews

Customer review rating 2.0/5

Zehra K. Families - Confirmed reviews ALL

My booking stated in special notes / requests made to the hotel that my booking was for my family. Hotel management at no point raised an issue with my booking until arrival or my two guests. When my guests arrived at 10pm with nowhere else to stay, exhausted after hours of travelling; Hamilton ( the assistant manager) stated that he could see my booking notes and despite this he insistent that he would cancel the booking for a refund and not let my guests stay because the booking was for my family as my guests and that was reportedly against the hotel/Accor policy. As a loyal Accor member of many years, the issues I refuse to tolerate and ask that the Mantra hotel takes action for: - Booking special notes / requests are there for a reason, not to be completely ignored and not cared for by the hotel staff. - Any issues with any booking must be raised ahead of stay. - Where hotel didn’t do their part, hotel should not insist on making the guests miserable and provide appalling treatment & service, and must use common sense for minimum standards of service and humanity. - Assistant manager Hamilton’s only proposed solution of sending my guests away for a refund provides no benefit to the hotel, no benefit and only extremely poor service to my guests and an embarrassment and disappointment for myself as a loyal Accor platinum member. My guests called me, I drove to the hotel in the middle of the night, Joice (a lady with this or similar name at the reception) resolved the issue and allowed me to check in. Hamilton interfered and insisted that Hotel wasn’t responsible for notifying me of any issues with my booking ahead of stay ( even though they were notified of the circumstances of the stay in my booking, he could see this in his system, yet never took action to resolve ahead of time and refused to assist during arrival for check in). He interrupted me as I was explaining to Joice that I should have been notified ahead of time, and he showed no intention of care or responsibility for hotel management’s part). Joice was the only professional in my dealings with this hotel. I strongly recommend Hamilton is provided with training in customer service, and conflict management, he seems to care more about his ego and him being right than finding a suitable solution for all involved. Thank you. Zehra

Good morning Zehra, Thank you for your feedback regarding your check in experience as a Platinum member. We apologise that your guests were left feeling ignored and neglected. It is never our intention to place any of our guests in this situation. Unfortunately, as Accor memberships are individual, the Accor member is required to be present upon check in. The Assistant Manager on duty correctly enforced the terms and conditions of the Accor membership, however, as stated previously, we never intend to neglect any guest's needs. Your guest should have been offered to book directly themselves under the public rate for that day. The notes on your booking did indicate the booking was for your family and friends, however, this is common for Accor members to be present upon check in for bookings with their family and friends. The hotel cannot assume an elite loyalty member would not abide by the terms and conditions of the Accor program. To ensure the correct handling of this situation, our General Manager has raised this with our Accor Loyalty Compliance team who should be in contact with yourself shortly. This is to ensure your voice is heard and the correct procedures ad adhered to in the future. If you have any further questions, please feel free to contact the property to speak with any of the Management team. Kind regards, Liam Campbell Assistant Manager

Customer review rating 4.5/5

Richard B. Couples - Confirmed reviews ALL

Friendly and well located. Great systems in place to speed up arrival and departure processes. Helpful.

Hi Richard, Thanks so much for your kind words! I’m thrilled to hear that you enjoyed your stay and appreciated our friendly service and efficient check-in and check-out processes. It's always our goal to make every guest feel special, and I’m glad we hit the mark during your visit. We hope to welcome you back for another great experience soon! Kind regards, Liam Campbell Assistant Manager

Customer review rating 0.5/5

Kwok L. Families - Confirmed reviews ALL

1) the lift system is too slow, have to line up for 30 mins to get into the lift 2) no room service and cleaning at all. I got up and leave the room at 9am and told the cleaners that they can do the clean up now. When I back to room at 4pm, the room is still not serviced or cleaned. I called and complained and the service deck use excuse and said too busy and they have to clean up the check out customer 1st!! Come on, it’s 4pm already and I’m not 1st time traveller , don’t give me this BS excuse ok? And worst thing is no apologised at all.

Dear Kwok, Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience you experienced during your stay. Long waiting times for the lift and the lack of room servicing are certainly not the level of service we aim to provide, and I understand how frustrating this must have been, especially after clearly requesting housekeeping earlier in the day. Your comments regarding the response you received from our team are also concerning, and I regret that an apology was not offered at the time. Please be assured that your feedback has been shared with the relevant departments so these issues can be addressed and improvements made. We truly appreciate you bringing this to our attention, and we hope to have the opportunity to provide you with a much better experience in the future. Sincerely, Hamilton Neto Assistant Manager

Good location

TripAdvisor rating 3.0/5

aussie290309 TripAdvisor review

Hotel has a great location close by the beach and not far from Surfer Paradise centre. Room was fine with 2 ok size beds. Staff was very helpful and makes our stay very comfy . Breaky was just ok and funny for me was that if you want to order omelette you have to pay extra. Parking was fine but not for a caravan.

Hi aussie290309, Thanks for sharing your thoughts! I'm glad to hear you enjoyed our prime location and found our staff helpful. I appreciate your feedback on breakfast options; we aim to cater to a variety of tastes. Regarding parking, we strive to accommodate all vehicles, but larger ones can be tricky. Your insights help us improve, so thank you for taking the time to share. Kind regards, Liam Campbell Assistant Manager

Great location

TripAdvisor rating 3.0/5

paula01 TripAdvisor review

Check on was great the girl was friendly and helpful. The room was ok carpet by bathroom door threadbare and an eyesore walls chipped and the blockout curtains so old the backing had holes in them . Great locality could walk everywhere I parked car Mon and didn’t move it till I left Fri. I’d stay again if I got a cheap price

Hi Paula, Thanks for sharing your thoughts with us! I’m glad to hear you enjoyed our fantastic location and had a smooth check-in experience with our friendly staff. I apologise for the condition of your room, as we strive to maintain high standards throughout the hotel. Your feedback is invaluable, and I’ll be sure to share it with our team. We’d love to welcome you back at a great rate in the future! Kind regards, Liam Campbell Assistant Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.