Mantra on View Surfers Paradise 4 stars

Customer review rating (ALL Rating) 3.8/5 4,700 reviews

Mantra on View Surfers Paradise - Image 1
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Description

Hotel extras

  • Walking distance to the heart of Surfers Paradise.

  • On-site spa and hair salon.

  • Close proximity to beach and public transport.

  • Outdoor spa deck.

  • Nine multi-purpose conference rooms

Our accommodation(s)

Hotel location

Mantra on View Surfers Paradise

22 View Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.997919, 153.428845

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

NOSH Pan Asian

Start your day off right with Breakfast in our Restaurant, NOSH Pan Asian. Enjoy a chef served buffet breakfast offering traditional favourites including cereals, pastries, tropical fresh fruits, with hot meals prepared and plated for you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  4,700 reviews

TripAdvisor Rating  4.0/5  4,872 reviews

Location location location

TripAdvisor rating 4.0/5

Alison P Families - TripAdvisor review

Title says everything on location, so close to the beach, Cavill Ave bars and restaurants, the tram is very convenient takes you straight to Pacific Far and Australia fair in Southport

Mantra on View was in a good location, walking distance to where we needed to be

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Mantra on View is in a good location, walking distance to where we needed to be. The room, in particular the bathroom, was below par of other Mantras & hotels I have stayed in. Check in was relatively smooth. As for the room ... The toilet button was 'loose' to say the least, needing to press & hold to get it to flush. The shower pressure was great, however, it shot straight out the door onto the floor and if door wasn't closed, onto the carpet. The bath and surroundings were mouldy, cracked tiles, and multiple 'repairs' in the tub. The hand basin tap squirted to the left, all over towels & tissue box. Broken or missing light fittings on the bedside, with no ceiling light. The bed was comfy, we had no problems with noise. Staff at the breakfast were very attentive. We were going to see reception before leaving about the issues in the room, however, they had a very long queue waiting. We used the express checkout, which was great for us.

Dear Dianne C., Thank you for taking the time to tell us about your experience at the Mantra on View Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Weekend stay

Customer review rating 5.0/5

Ron H. Business - Confirmed reviews ALL

Delighted to be given room on the top floor. Great views. Breakfast dining was excellent. Location is close to everything.. Lobby is very spacious and grand.

Dear Ron, We very much appreciate your comments regarding your stay at the Mantra on View Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located, good service.

Customer review rating 4.0/5

Lf Business - Confirmed reviews ALL

The stay was comfortable and the room was clean and well-kept by room service. It is very near to a number of shopping centres e.g. Paradise Centre and we can easily walk to nice places for our meals. We especially enjoy the view from the balcony where we can see the sea and enjoy the cool breeze.

Dear Li, We very much appreciate your comments regarding your stay at the Mantra on View Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mixed experience

TripAdvisor rating 3.0/5

Dianne C TripAdvisor review

Mantra on View is in a good location, walking distance to where we needed to be. The room, in particular the bathroom, was below par of other Mantras & hotels I have stayed in. Check in was relatively smooth. As for the room ... The toilet button was 'loose' to say the least, needing to press & hold to get it to flush. The shower pressure was great, however, it shot straight out the door onto the floor and if door wasn't closed, onto the carpet. The bath and surroundings were mouldy, cracked tiles, and multiple 'repairs' in the tub. The hand basin tap squirted to the left, all over towels & tissue box. Broken or missing light fittings on the bedside, with no ceiling light. The bed was comfy, we had no problems with noise. Staff at the breakfast were very attentive. We were going to see reception before leaving about the issues in the room, however, they had a very long queue waiting. We used the express checkout, which was great for us.

Dear W9722ZUdiannec, Thank you for taking the time to leave a detailed review based on your recent experience with us at Mantra on View Surfers Paradise. We are sorry to see that some of your experience - in particular your room - fell below your expectations; please allow us to express our sincerest apologies. At Accor we strive to provide excellent service to all of our guests, which is why feedback is extremely important to us. Please rest assured that your comments have not gone unheard; we are working closely with our in-house Maintenance and Housekeeping teams to address the issues that have been brought to our attention though your review to ensure that said issues are resolved to prevent future occurrence. With this being said, we are glad that our prime location and express checkout were among your highlights of the stay. It is our sincere hope to welcome you back in the future, as we would love the opportunity to leave a better lasting impression. Kind regards, Mantra on View Surfers Paradise | Hotel Management Team

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