Mantra on View Surfers Paradise

Customer review rating (ALL Rating) 3.9/5 4,935 reviews

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge.

  • On-site spa and hair salon.

  • Close proximity to beach and public transport.

  • Walking distance to the heart of Surfers Paradise.

  • Outdoor spa deck.

ALLSAFE approved hotel

Hotel location

Mantra on View Surfers Paradise

22 View Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.997919, 153.428845

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

NOSH Pan Asian

Non contractual photo

Experience the taste of Asia at NOSH Pan Asian. The buffet breakfast offers traditional favourites including cereals, pastries, fresh fruits and hot meals.

Our accommodation(s)

During your stay in Surfers Paradise, relax at Mantra on View Hotel and make the most of your time away from home. Every room is air-conditioned and has a private balcony where you can unwind and take in the panoramic views of the city, ocean or canals. All guest rooms feature high-speed internet (fee applies) and cable TV. Relax on your own private balcony as you take in the sweeping views of the Pacific Ocean and stunning Gold Coast skyline.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  4,935 reviews

TripAdvisor Rating  4.0/5  4,698 reviews

amazing place

TripAdvisor rating 5.0/5

sienna h TripAdvisor review

amazing service!! customer service was so friendly and they were very understanding of our hard situation. very accomodating to our requests and such good prices for what you get. love the view from the room aswell

Well located and thats about it

Customer review rating 2.5/5

Julienne C. Friends - Confirmed reviews ALL

This hotel is great for its location. Right in the centre of town and good views. Rooms however are lacking in cleanliness and are not very sound proof. Stayed in city twin. Balcony overlooking Cali beach club on roof below. Had it been open, it would’ve been quite unpleasant with the music and noise, considering could hear traffic and street noise below when the beach club wasn’t open, id hate to think what it would’ve been like with it operating at night. In terms of rooms, very basic but quite unkempt- peeling paint; a rather gross brown long stain on carpet, bath was gross (hair, mould and dirt in the tub which i rinsed out). Toilet leaking which I managed to fix and toilet flush button kept coming out. When got in, black hairs all over Pillows and Pillowcases too small for the pillows which meant the old, ripped, hair covered actual pillow was sticking out. I would not choose to stay here again.

Dear Julienne, Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Not satisfactory.

Customer review rating 2.0/5

Bella Families - Confirmed reviews ALL

Rooms are outdated and not upto standard for a 4 star hotel. Breakfast buffet were not good either.

Dear Annie, Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located. Not very clean

Customer review rating 3.5/5

Charlotte Families - Confirmed reviews ALL

I found mould in wardrobe. Cigar hole in blanket. Poor breakfast, lack of variety and glass available are not probably cleaned.

Dear Ka Sai, Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very dirty and run down

Customer review rating 2.0/5

Carlos Couples - Confirmed reviews ALL

Good location, but the rooms are run down, the corridors are dirty, the breakfast is very poor. You charged me $450 a night and say that it its a 4 star and it is not. It is a 3 star at best. No pool, I could go 0on. The mattress is old etc

Dear Carlos, Thank you for taking the time to share your feedback for you recent stay at Mantra on View. While we certainly wish you had a better experience, it is feedback like this that we learn from and use to improve. We work very hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We apologise for this as this is not the expectation we have for our valued guests. We hope you will allow us the opportunity to remedy this stay and contact us directly for a future visit so we are able to delight you as we do many of our guests. Sincerely,

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Other web-users rate our hotel

  • 2,946 reviews 8.8/10 Location
  • 4,314 reviews 5.6/10 Room
  • 2,882 reviews 7.7/10 Service
  • 134 reviews 4.8/10 WiFi
  • 1,732 reviews 4.4/10 Cleanliness
  • 1,698 reviews 3.8/10 Comfort
  • 1,034 reviews 4.3/10 Amenities
  • 496 reviews 2.7/10 Food

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