Mantra on View Surfers Paradise 4 stars

Customer review rating (ALL Rating) 3.8/5 2,137 reviews

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Description

Hotel extras

  • Walking distance to the heart of Surfers Paradise.

  • On-site spa and hair salon.

  • Close proximity to beach and public transport.

  • Nine multi-purpose conference rooms

Our accommodation(s)

Hotel location

Mantra on View Surfers Paradise

22 View Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.997919, 153.428845

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

NOSH Pan Asian

Start your day off right with Breakfast in our Restaurant, NOSH Pan Asian. Enjoy a chef served buffet breakfast offering traditional favourites including cereals, pastries, tropical fresh fruits, with hot meals prepared and plated for you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,137 reviews

Customer review rating 1.0/5

Rebecca F. Friends - Confirmed reviews ALL

When we arrived early the lady at the desk was extremely helpful and friendly. We went to our room and it was just dirty. The bath itself looked horrible, it didn't look like the room had been cleaned I'm ages. Taps leaks,.parts missing from light fixtures, just disappointing. And they have the nerve to take a $200 cleaning bond which you'll get back in 7-14 days. Not only that but our last night one of the rooms were having a very good party till 4am. We read reviews pm our last night and was unhappy to see people complaining about the same stuff we are and some reviews were a year old and clearly nothing has changed. Don't tell customers you take reviews seriously when clearly you don't. We complained on check out so the fact I get asked to write this 5 days after leaving shows me no one has been advised of our complaint.

Dear Rebecca, Thank you for taking the time to share such detailed feedback. While I am pleased to hear that your arrival experience was met with a warm and helpful welcome from our front desk team, I am genuinely sorry that the condition of your room and the disturbances you experienced during your stay left you disappointed. The issues you have described regarding the bathroom presentation, maintenance concerns, bedding comfort, and noise from another room are certainly not the experience we aim to provide. I understand how frustrating it would be to encounter these concerns, particularly when they impacted your ability to relax and enjoy your stay. I would also like to thank you for raising these matters with our team at check out. Feedback provided directly by guests is extremely valuable and allows us to address areas requiring attention. As noted during your departure, the bathtub had already been scheduled for re enamelling, and comments such as yours help reinforce the importance of these improvements. Regarding the security bond, a preauthorisation is required on arrival and is automatically released following departure. As this is not processed as a charge and refund, the timeframe for funds to become available again depends on each individual bank's processing times. I am sorry that you felt your concerns had not been acknowledged following your stay. Please be assured that guest feedback is reviewed and shared with the relevant departments as part of our ongoing efforts to improve both our facilities and guest experience. Thank you again for your honest feedback. Kind regards, Nick Bastion Macdonald Assistant Manager

Customer review rating 2.5/5

Deane M. Business - Confirmed reviews ALL

Parking was not so good had to pay 25 per night and park at another hotel it’s wrong when you make a booking and pay and then pay extra to park

Dear Deane, Thank you for taking the time to share your feedback following your stay with us. While I am pleased to hear that you received good service from our team and that both our breakfast chef and bar team member made a positive impression, I am sorry that several aspects of your stay did not meet your expectations. I understand your frustration regarding parking. As parking spaces at the hotel are limited, parking is offered separately and subject to availability. We appreciate that unexpected additional costs can be disappointing, and your comments regarding the clarity of this information have been noted and shared with the relevant teams for review. I am also sorry to learn of your concerns regarding the condition of the room, particularly the bathroom, as well as the comfort of the bed. Guest feedback such as yours is valuable in helping us identify areas that require attention, and I will ensure these concerns are shared with our housekeeping and maintenance teams for further investigation. Thank you as well for your comments regarding the food offering. We are always looking for ways to improve the guest experience and appreciate your honest observations. We appreciate you choosing to stay with us and hope we may have the opportunity to welcome you back in the future for a more enjoyable visit. Kind regards, Hetal Pindoriya Assistant Manager

Customer review rating 5.0/5

Sarayoot L. Solo - Confirmed reviews ALL

Great location, Amazing service from reception (can’t remember her name but she is assistant manager). Got upgraded to ocean view and the room is also incredibly nice.

Dear Sarayoot, Thank you for taking the time to share your wonderful feedback. I am delighted to hear that you enjoyed our central location and that the ocean view upgrade helped make your stay even more special. It is great to know that you found your room comfortable and enjoyed your overall experience with us. Thank you also for your kind words regarding the service you received from our reception team and housekeeping staff. It was my pleasure to assist you during your stay, and I truly appreciate your thoughtful recognition. I will also be sure to share your compliments with our housekeeping team, who work hard to ensure our guests have a comfortable and enjoyable visit. We are grateful for your loyalty as an ALL member and for choosing to stay with us. I look forward to welcoming you back to Mantra on View on your next visit to the Gold Coast. Kind regards, Hetal Pindoriya Assistant Manager

Customer review rating 4.5/5

Narelle S. Friends - Confirmed reviews ALL

Easy going staff, very informative and reliable. Nice accommodations

Dear Narelle, Thank you for sharing your feedback. I am delighted to hear that you enjoyed our convenient location and found our team friendly, informative, and dependable throughout your stay. Providing helpful service is something we take great pride in, so it is wonderful to know our staff made a positive impression. It is also great to hear that you were pleased with the accommodation and had an enjoyable stay overall. We appreciate your kind words and look forward to welcoming you back to the Gold Coast in the future. Kind regards, Nick Bastion Macdonald Assistant Manager

Customer review rating 5.0/5

Dominic J. Families - Confirmed reviews ALL

The Mantra was perfectly located in Surfers for our family to have a weekend getaway. It was central to all the touristy activities and so close to the beach. The accommodation was perfect for our family, room was beautiful, service was wonderful and car parking super close.

Dear Dominic, Thank you for taking the time to share your feedback following your family getaway with us. It is wonderful to hear that our central location made it easy for your family to enjoy everything Surfers Paradise has to offer, from the nearby attractions to the beach just moments away. I am also pleased to know that you found your accommodation comfortable and well suited to your family's needs, and that our team helped make your stay an enjoyable one. It is great to hear that the convenient parking added to the overall experience as well. Thank you also for highlighting the WiFi connection speed. We understand how important a reliable internet service is during a stay, and we appreciate you bringing this to our attention. Feedback such as yours helps us identify areas where we can improve the guest experience. We hope to welcome you and your family back for another enjoyable Gold Coast getaway in the future. Kind regards, Nick Bastion Macdonald Assistant Manager

Other web-users rate our hotel

  • 1,869 reviews 8.8/10 Location
  • 2,678 reviews 5.3/10 Room
  • 1,650 reviews 7.3/10 Service
  • 65 reviews 4.6/10 WiFi
  • 1,115 reviews 3.9/10 Cleanliness
  • 996 reviews 4.2/10 Comfort
  • 839 reviews 3.2/10 Amenities
  • 705 reviews 3.1/10 Vibe

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