Mantra on View Surfers Paradise

room was not avaiable on time schedule for 2 p.m room avaiable approx 2.30 p.m. we had requested early check in

satisfying

For what I wanted its in a good location and the room was great.

pleasant stay - good location. unfortunately room 707 there was noise coming from the toilet continually - I would suggest it to be fixed. Very friendly staff.

We enjoyed the bed , the room , the view and the general ambiance of the hotel.

Excellent stay. We were upgraded to ocean view room on 19th floor and it was lovely. House keeping were great and friendly. Reception staff welcoming and helpful. Loved our stay.

On check in (6.30pm) there was one staff member at the desk, I was unable to complete checkin without my ID and had to get it from the Car, in this time a group of 6-8 people arrived to check-in and I had to now wait in the queue, a hotel of this size should have another staff member at least (four stations with only one manned). The toilet in the Lobby area required a keycard to enter, my keycard did not work (although it did allow me to enter my room) and resulted in me waiting in a queue again to get this rectified. The aircon had not been turned on, the room was hot, I attempted to turn it on, but I had to call Reception to find out how to get it to work - I was instructed to "force" the button to get it to work. The shower head in the shower was loose and I had to use low pressure or it would flick around the shower. Car Park - I was directed to park on L3 in the Retail parking, was not given Parking instructions as the lady was unable to locate them, was not advised that there was no lift, insufficient signage once in the carpark causing me delays to find my way around. After a long day at work to be confronted with this experience and time wastage I do not believe I will be back and will not recommend the hotel to anyone. Standards at Accor have definitely dropped.

We enjoyed our stay,

Staff were very helpful, rooms were suitable for us. The breakfast buffet was great with the 2 for 1 deal. All good for the holiday. Busy time of year so the lifts were occasionally very slow.

Whilst only brief, the hotel was nice and service was great. Rooms were lovely too.

It was very good room service clean rooms very nice annoying how could go to friends rooms Because we were on different floors even tho we asked to be next door otherwise great trip

Wonderful experience. Nothing to fault. Thank you for the upgrade to the top floor!

The hotel was located within walking distance to Cavil Ave and the restaurants in Surfers Paradise. The hotel is a bit dated and the hallways, rooms and pool area could do with a revamp. The air conditioner was also hard to use as it was difficult to adjust the temperature despite the instructions. The cleaning was the worst part of our stay as it did not get vacuumed or cleaned well enough.

Mainly good, helpful, friendly staff. some problems with the power during our stay, but no real problem, enjoyed the bar and restaurant.

It was a wonderful experience. The staff are excellent and very efficient and the room most comfortable. The only thing is the key cards to use on the lift didn't work very well and there were a few others who experienced the same issue so may be a different kind of key card. Overall the experience is a 10 We would definitely come back and will also recommend this hotel. Thank you