Dear Rachin, Thank you for such a heartfelt review, and I am delighted to hear your festival evening felt so magical from level 22. It means a great deal to know the moonrise made the night so special, and I will be sure to pass your thanks along to the team member who looked after your check in. I am also glad the balcony views, the microwave for ordering in, the tram stop, the beach so close by and our helpful team all added to the stay. I appreciate you mentioning the lift card reader, and I will share your comment with our management team so it can be looked at. Room requests are noted and accommodated where possible, subject to availability, so I am especially glad it worked out so beautifully for you. Thank you again for taking the time to share your experience, and we would love to welcome you back to Mantra on View next time you are on the Gold Coast. Kind regards, Liam Campbell Assistant Manager

Dear Issac, Thank you for taking the time to share your feedback. We appreciate your comments regarding the breakfast selection and are sorry to hear that the quality and variety did not quite meet your expectations. Our breakfast is designed around an Australian style buffet, featuring approximately seven rotating hot dishes alongside a selection of fresh fruit, yoghurt, pastries, salads, and beverages. We understand that the quality of breakfast favourites such as bacon and eggs can make a real difference to the overall experience. Your feedback regarding both the selection and preparation has been shared with our culinary team for review as part of our ongoing efforts to maintain a satisfying breakfast offering. Thank you again for your honest feedback. Kind regards, Nick Bastion-Macdonald Assistant Manager

Dear Mark, Thank you for sharing your feedback, and I am glad the location worked well for you and your partner. I am sorry to hear the room had a strange smell when you arrived, and that you needed to ask for towels. I understand how that would have taken away from feeling comfortable, and I will pass the smell on to our housekeeping and maintenance teams so it can be reviewed. On the housekeeping, our records show that cleaning was declined for your room on the Saturday afternoon, which is likely why it was not made up that day. I understand it may not have been top of mind during your stay, and I am sorry the towels still had to be requested. I will share that with our team so we can make sure replacement towels are as easy to get as possible. I have also noted your comments about the gym and the ease of access, and I will share them with our management team so they can be considered. Thank you for being part of the ALL Accor community, and thank you again for taking the time to share your feedback. Kind regards, Liam Campbell Assistant Manager

Dear Luke, Thank you for bringing this to our attention. I am genuinely sorry that your room was not presented in the clean and comfortable condition you should have expected upon arrival. Finding unlabelled tablets on the floor and clothing belonging to previous guests is certainly concerning and falls well below the standards we strive to maintain. We understand how disappointing this would have been and sincerely apologise for the experience. Your feedback is important to us and will be shared with our housekeeping team so the matter can be reviewed and addressed appropriately. We appreciate you taking the time to let us know and regret that we did not provide the positive experience you deserved. Kind regards, Nick Bastion-Macdonald Assistant Manager

Dear Omair, Thank you for taking the time to share your feedback. It is wonderful to hear that you enjoyed our central location and found our team friendly and welcoming. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Mantra on View for another enjoyable stay. Kind regards, Nick Bastion-Macdonald Assistant Manager

Dear Melissa, Thank you for such a kind review, and I am so pleased to hear the location and the nearby tram stop made getting around easy for you and your partner. It is great to know booking through the app was simple, that your room was clean, and that your arrival and departure went so smoothly. I am also glad the breakfast and our team left a good impression. Thank you for being part of the ALL Accor community, and we would love to welcome you both back to Mantra on View next time you are on the Gold Coast. Kind regards, Liam Campbell Assistant Manager

Dear Greg, Thank you for such a kind review, and I am delighted to hear you found your room great and our team so enjoyable. I am sorry the first room you were given did not meet your expectations, and I am glad our team was able to listen and move you to one you were happy with. I will be sure to pass your kind words along to them, as it means a great deal to know they looked after you so well. It is also lovely to hear that calling the reservation centre was easy and that your arrival, cleanliness and departure all went smoothly. Thank you for being part of the ALL Accor community, and we would love to welcome you both back to Mantra on View next time you are on the Gold Coast. Kind regards, Liam Campbell Assistant Manager

Dear Glendon, Thank you for such a kind review, and I am so pleased to hear the location worked so well for you, with the car racing and the heart of Surfers Paradise right on your doorstep. It is wonderful to know you enjoyed the view over the ocean, and I will be sure to pass your kind words about our housekeeping team along, as it means a great deal to them. I am also glad your arrival and departure went smoothly and that booking through our website was an easy process. We would love to welcome you back to Mantra on View next time you are on the Gold Coast. Kind regards, Liam Campbell Assistant Manager

Dear Adeniyi, Thank you for sharing your feedback, and I am sorry to hear your arrival left you feeling unwelcome. The team member who greeted you is our Night Manager, who offered you a warm hello as you approached the desk, and that was the intention here. I am sorry it did not come across the way it was meant, and I will pass your comments on so the team can be mindful of how a greeting lands. I understand you were hoping for a room upgrade. Upgrades are subject to availability and cannot be guaranteed, and I appreciate that can be disappointing when you are hoping for something extra. I do want to share that our team placed you in one of the best rooms in the hotel, and also arranged luggage storage for you as a goodwill gesture. Disposable slippers are available at our property for a small charge, and our team did provide them to you after you raised it. I appreciate you taking the time to mention the tax invoice as well, and I will pass that along so the invoicing process can be reviewed. Thank you for being part of the ALL Accor community, and thank you again for taking the time to share your feedback. Kind regards, Liam Campbell Assistant Manager

Dear Charie, Thank you for sharing such lovely feedback following your family stay at Mantra on View Surfers Paradise. We are delighted to hear that you enjoyed the comfort of your room, the welcoming service from our team and the relaxed atmosphere of the hotel. It is wonderful to know that our central location also helped make your holiday an enjoyable experience. We appreciate your feedback regarding the Wi-Fi connection speed and understand how important, reliable internet access is during your stay. Your comments are appreciated as we continue to look for opportunities to improve our guest experience. Thank you once again for your recommendation. It was a pleasure having you stay with us, and we hope to welcome you and your family back to Mantra on View for another enjoyable visit. Kind regards, Hetal Pindoriya Assistant Manager

Dear Joseph, Thank you for sharing your feedback. I am pleased to hear that everything else about your stay was enjoyable. However, I apologise for the inconvenience caused by the kettle not having its power cord. I appreciate you bringing this to our attention, as these details are important to ensuring our rooms are properly equipped for arriving guests. We hope to have the opportunity to welcome you back to Mantra on View for an even better experience next time. Kind regards, Nick Bastion-Macdonald Assistant Manager

Dear Danielle, Thank you for your lovely feedback. It is wonderful to hear that you enjoyed our central location and found it so convenient to have everything within walking distance. I am particularly pleased to hear that Paula made a positive impression during your stay. I will be sure to pass on your kind words to her, as recognition like this is always appreciated by our team. Thank you for choosing Mantra on View, and we look forward to welcoming you back again soon. Kind regards, Nick Bastion-Macdonald Assistant Manager

Dear Kim, Thank you for such wonderful feedback. It is fantastic to hear that you had such an enjoyable stay and made the most of our central location, with everything you wanted to explore just a short walk away. I am also delighted that you enjoyed the beautiful views from the hotel. We truly appreciate you choosing Mantra on View and look forward to welcoming you back for another memorable stay. Kind regards, Nick Bastion-Macdonald Assistant Manager

Dear John Thank you for your kind feedback. We are delighted to hear that you found the hotel well presented and enjoyed our convenient location. It is especially lovely to hear that one of our team members made your stay more enjoyable through her friendly service. Even without remembering her name, your recognition means a great deal, and I will be sure to share your comments with the team. We hope to welcome you back to Mantra on View again soon. Kind regards, Nick Bastion-Macdonald Assistant Manager

Dear Philip, Thank you for your kind feedback. We are delighted to hear that you enjoyed a comfortable stay with us, even with the challenging weather during your visit. It is particularly pleasing to know that our housekeeping team made a positive impression through their efforts. We also appreciate your comments regarding the towel and linen changes, as guest feedback is valuable in helping us review our practices. Thank you for choosing Mantra on View, and we look forward to welcoming you back on your next visit to Surfers Paradise. Kind regards, Hetal Pindoriya Assistant Manager

Dear Neale, Thank you for sharing your lovely feedback. We are so pleased to hear that you enjoyed a relaxing and well deserved break with us. It is wonderful to know that our team helped make your stay enjoyable, particularly our café staff, who will be delighted to receive your kind recognition. We truly appreciate your support as an ALL Platinum member and look forward to welcoming you back to Mantra on View for another relaxing getaway. Kind regards, Hetal Pindoriya Assistant Manager

Dear Robert, Thank you for taking the time to share your detailed feedback. While we are pleased to hear that you enjoyed our convenient location and found the breakfast buffet to be a highlight, we are genuinely sorry that several aspects of your stay fell short of expectations. We sincerely apologize for the noise from the air conditioning, the unpleasant room odor and the housekeeping concerns. We understand how important a fresh, comfortable and well-maintained room is to an enjoyable stay. Your comments have been noted and will be shared with the relevant teams for review. We are also sorry that the welcome you received at check in did not feel as warm and inviting as it should have. Our guests should always feel welcomed and valued from the moment they arrive. We appreciate your balanced feedback and your continued support as an Accor guest. Thank you for bringing these matters to our attention, and we hope to have another opportunity to provide you with a much more comfortable and welcoming experience. Kind regards, Hetal Pindoriya Assistant Manager

Dear Nick, Thank you for taking the time to share your feedback. I have looked into this carefully, and I want to be clear and fair in my response. When you came to our reception late in the evening, you told our team that your original four night booking was for a privately managed apartment that operates independently of the hotel. The room condition you describe, including the mould, the walls and the bathroom, along with the parking arrangements and the refund for the remaining nights, relate to that accommodation and were handled by that manager, not by Mantra on View. Our involvement was limited to a single night. Given the hour, our team assisted by finding you a room at the rate of $250, and we were glad to be able to help you at that time of night. I understand how upsetting the experience you described would have been, and I appreciate your frustration. However, it is not fair or accurate for the standard of that accommodation to be reflected in a review of Mantra on View, and I would ask that your feedback about those issues be directed to the manager of the property where you stayed. If you would like to discuss your one night with us, please contact the hotel directly with your booking details and we will gladly look into it. Kind regards, Liam Campbell Assistant Manager

Dear Greg, Thank you for such a kind review, and I am glad you felt the stay was a nice one for the money. It means a great deal to know our team came across as friendly, and that your arrival and departure went so smoothly. I appreciate your honest comment about the property feeling a little older, and I will pass it along so it can be considered as part of our ongoing upkeep. I am also pleased you found the room clean and the breakfast to your liking. Thank you for being part of the ALL Accor community, and we would love to welcome you both back to Mantra on View next time you are on the Gold Coast. Kind regards, Liam Campbell Assistant Manager