Mantra on View Surfers Paradise 4 stars

Customer review rating (ALL Rating) 3.8/5 2,487 reviews

Mantra on View Surfers Paradise - Image 1
Mantra on View Surfers Paradise - Image 2
Mantra on View Surfers Paradise - Image 3
Mantra on View Surfers Paradise - Image 4
22 View Avenue, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Walking distance to the heart of Surfers Paradise.

  • On-site spa and hair salon.

  • Close proximity to beach and public transport.

  • Nine multi-purpose conference rooms

Our accommodation(s)

Hotel location

Mantra on View Surfers Paradise

22 View Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.997919, 153.428845

Telephone
Fax +61 7 5592 2908

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

NOSH Pan Asian

Start your day off right with Breakfast in our Restaurant, NOSH Pan Asian. Enjoy a chef served buffet breakfast offering traditional favourites including cereals, pastries, tropical fresh fruits, with hot meals prepared and plated for you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,487 reviews

TripAdvisor Rating  3.8/5  4,957 reviews

DO NOT STAY HERE

TripAdvisor rating 1.0/5

Tim D TripAdvisor review

I have stayed in a lot of places all over the world and this hotel is worse than most highway motels, and by a long way. The pictures are real and what’s not shown is the you could not use the wardrobe as the doors were broken and would not open but the smell…. My god we were nauseous being there for 10mins. We were changed to a different room and it was worse!!! Needless to say we booked another hotel block away and left as fast as we could.

Dear Tim, We’re very sorry to read about your experience and appreciate you taking the time to share your feedback. What you’ve described is certainly not the standard we aim to provide, and we sincerely apologise for the condition of the rooms you were shown, including the maintenance issues and unpleasant odour. We regret that moving you to an alternative room did not resolve the situation and understand completely why you chose to leave. This is not the impression we want any guest to have, especially those who have travelled extensively and have clear expectations of comfort and cleanliness. Please be assured that your comments have been taken seriously and have been shared with our housekeeping and maintenance teams so the issues you raised can be addressed urgently. We would welcome the opportunity to discuss this further and learn more, should you wish to contact us directly. Thank you again for your feedback, and we are truly sorry we did not meet your expectations on this occasion. Kind regards, Liam Campbell Assistant Manager

Customer review rating 2.0/5

Nadia A. Families - Confirmed reviews ALL

Bad experience

Dear Nadia, Thank you for taking the time to share your feedback with us. We are very sorry to hear that your experience did not meet expectations. Please accept our sincere apologies for the inconvenience caused. Your comments have been noted as they are important for helping us improve our facilities and services. We appreciate you bringing these matters to our attention and hope you may consider giving us another opportunity to provide you with a better experience in the future. Sincerely, Hamilton Neto Assistant Manager

Customer review rating 4.5/5

Ivan P. Families - Confirmed reviews ALL

Relaxing and comfortable, plenty of services available to use while being located in the heart of Surfers. Exception service by all staff.

Dear Ivan, Thank you for your wonderful feedback. We are delighted to hear that you found your stay relaxing, and that you enjoyed our service. It is especially rewarding to know that our team provided exceptional service, as guest satisfaction is always our top priority. Your kind words will be shared with all staff. We truly appreciate your review and look forward to welcoming you back in the future. Sincerely, Hamilton Neto Assistant Manager

Customer review rating 0.5/5

Rana A. Families - Confirmed reviews ALL

The rooms where very dirty

Dear Rana, Thank you for sharing your feedback. We are very sorry to hear that your stay did not meet your expectations, and we sincerely apologize for the cleanliness issues you experienced in your room. This is certainly not the standard we aim to provide. Please be assured that your comments have been shared with our housekeeping and management team so that immediate action can be taken to prevent this from happening again. We value your feedback, as it helps us improve our services. We truly regret the inconvenience caused and hope you might consider giving us another opportunity to provide you with a better experience in the future. Sincerely, Hamilton Neto Assistant Manager

Customer review rating 0.5/5

Abhiraam P. Families - Confirmed reviews ALL

Not at all value for money, all furniture was broken, very dirty and with complain no action was taken.

Dear Abhiraam, Thank you for taking the time to share your feedback. We sincerely apologise for the condition of the room and the issues you experienced during your stay. This is certainly not the level of comfort or service we aim to provide. We would like to advise that our property is currently undergoing a refurbishment program to upgrades our rooms and furniture. While this process is intended to greatly improve the overall guest experience, we regret that your stay was impacted before these improvements were completed. Your comments have been shared with our housekeeping and maintenance teams to ensure immediate attention is given where required. We truly appreciate your feedback and hope that once the refurbishment is complete, you may consider staying with us again to experience the improvements firsthand. Sincerely, Hamilton Neto Assistant Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,031 reviews 8.7/10 Location
  • 2,940 reviews 5.1/10 Room
  • 1,751 reviews 7.1/10 Service
  • 73 reviews 4/10 WiFi
  • 1,246 reviews 3.4/10 Cleanliness
  • 1,110 reviews 3.9/10 Comfort
  • 899 reviews 3.1/10 Amenities
  • 768 reviews 3.1/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Surfers Paradise

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.