Mantra on View Surfers Paradise 4 stars

Customer review rating (ALL Rating) 3.8/5 2,098 reviews

Mantra on View Surfers Paradise - Image 1
Mantra on View Surfers Paradise - Image 2
Mantra on View Surfers Paradise - Image 3
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22 View Avenue, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Walking distance to the heart of Surfers Paradise.

  • On-site spa and hair salon.

  • Close proximity to beach and public transport.

  • Nine multi-purpose conference rooms

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mantra on View Surfers Paradise

22 View Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.997919, 153.428845

Telephone
Fax +61 7 5592 2908

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

NOSH Pan Asian

Start your day off right with Breakfast in our Restaurant, NOSH Pan Asian. Enjoy a chef served buffet breakfast offering traditional favourites including cereals, pastries, tropical fresh fruits, with hot meals prepared and plated for you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  2,098 reviews

Customer review rating 4.5/5

Stephen D. M. Solo - Confirmed reviews ALL

Dear Stephen, Thank you for taking the time to share such wonderful feedback. We are delighted to hear that you had a hassle free and fantastic stay and that you found our location so convenient for the beach and public transport. It is especially lovely to hear that Jay made a positive impression during your visit. We will be sure to share your kind recognition with Jay and the wider team. Feedback like this means a great deal to our staff and is a wonderful acknowledgement of the care they put into looking after our guests. We hope to welcome you back to Mantra on View for another enjoyable stay. Kind regards, Nick Bastion Macdonald Assistant Manager

Customer review rating 0.5/5

Jason G. Families - Confirmed reviews ALL

Dear Jason, Thank you for sharing your feedback. I am sorry to learn that your experience did not meet your expectations, particularly regarding the condition of the property, cleanliness and your interactions with our team. We take concerns about cleanliness and presentation very seriously, and your comments have been shared with the relevant departments for review. We also understand that clear communication is important when a guest has concerns during their stay, and we regret that you felt the process surrounding your booking and departure was difficult. Our staff are committed to assisting guests as professionally as possible, even when concerns are raised or circumstances become challenging. We are pleased that the matter was ultimately resolved with assistance from the booking provider. We appreciate you bringing your concerns to our attention and are sorry that we were unable to provide the experience you had hoped for. Kind regards, Hetal Pindoriya Assistant Manager

Customer review rating 3.5/5

Nisachon C. Friends - Confirmed reviews ALL

Dear Nisachon, Thank you for sharing your experience with us. It is lovely to hear that you enjoyed our convenient location and the views from the hotel, and that your stay was a positive one overall. I am sorry, however, that you had to repeatedly request the additional bath towel for the third guest. Having to visit reception each day to receive something that should have been prepared for the number of guests staying would understandably have been frustrating. I appreciate your patience while this was being resolved. Your comments are valuable and will be shared with our housekeeping team so we can improve our attention to room requirements and avoid a similar experience for future guests. We hope to have the opportunity to provide you with a smoother and more comfortable stay next time. Kind regards, Nick Bastion Macdonald Assistant Manager

Customer review rating 2.5/5

Tomisha B. Couples - Confirmed reviews ALL

Dear Tomisha, Thank you for taking the time to share your feedback following your stay with us. I am sorry that some aspects of your experience fell short of what you were hoping for. I particularly regret that the breakfast was disappointing, with some items not being served at the temperature or level of doneness you expected. Food temperatures are monitored throughout service, and items are replenished regularly, however, we clearly did not get this right during your visit. Your comments regarding the cold food and undercooked eggs have been shared with our culinary team for review and improvement. I also appreciate your comments regarding the bed size. We understand how important a comfortable sleeping arrangement is, particularly when travelling as a couple. Room types and bedding configurations are outlined when making a reservation, and your feedback is valuable as we continue to consider how we communicate these details to guests. Thank you as well for acknowledging that other aspects of your stay were satisfactory. We hope to have the opportunity to provide you with a more enjoyable experience should you choose to stay with us again. Kind regards, Hetal Pindoriya Assistant Manager

Customer review rating 2.0/5

Jemma C. Business - Confirmed reviews ALL

Dear Jemma, Thank you for sharing your feedback with us. I am sorry to hear that your stay did not meet expectations, particularly regarding the condition and presentation of your room. Your comments about the age and condition of the linen, towels and pillows are concerning, and we appreciate you bringing these matters to our attention. We also understand how disruptive it would have been to hear doors closing throughout the night, particularly when you were staying with us for business. Your feedback has been shared with the relevant teams for review, including the condition of the room and linen provided. We are continually working to maintain our rooms and ensure they are presented to a comfortable standard for our guests. We regret that we fell short during your visit and appreciate you taking the time to provide such specific feedback. Kind regards, Hetal Pindoriya Assistant Manager

Other web-users rate our hotel

  • 1,789 reviews 8.8/10 Location
  • 2,551 reviews 5.4/10 Room
  • 1,594 reviews 7.3/10 Service
  • 61 reviews 4.3/10 WiFi
  • 1,054 reviews 4/10 Cleanliness
  • 935 reviews 4.2/10 Comfort
  • 800 reviews 3.2/10 Amenities
  • 668 reviews 3.1/10 Vibe

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