Dear Chris, Thank you for your lovely feedback. It is wonderful to hear that our team made you feel welcome and were friendly and helpful throughout your stay. We truly appreciate you taking the time to recognise our staff. We will be very pleased to share your kind words with the team, and we hope to welcome you back to Mantra on View again soon. Kind regards, Liam Campbell Assistant Manager

Dear Matt, Thank you for sharing such lovely feedback. It is wonderful to hear that you found our team friendly, professional and helpful, and that you enjoyed the atmosphere and your room. We truly appreciate your kind words and are delighted that you had such a pleasant stay with us. Kind regards, Liam Campbell Assistant Manager

Dear Suzanne, Thank you for taking the time to share your feedback. We are pleased to hear that you found our location convenient and that our team made a positive impression during your stay. We are sorry that the noise levels affected your experience. We understand how disruptive this can be, particularly when you are looking to relax after a busy day. We also appreciate your comments regarding room service and understand that having this option can be an important part of the hotel experience. Your feedback is genuinely appreciated and will be shared with our team as we continue looking for ways to improve the experience for our guests. We hope to have the opportunity to welcome you back in the future. Kind regards, Liam Campbell Assistant Manager

Dear Sione, Thank you for your wonderful feedback. We are so pleased to hear that Mantra on View provided such a convenient base for your business trip. Having a great selection of restaurants within easy walking distance, along with the beach nearby for an early morning walk, certainly makes it easy to enjoy a little downtime between work commitments. It is lovely to know you enjoyed both the property and its location. We truly appreciate you choosing to stay with us and look forward to welcoming you back on your next visit to the Gold Coast. Kind regards, Liam Campbell Assistant Manager

Dear Elizabeth, Thank you for taking the time to share such detailed feedback following your stay with us. We are pleased to hear that you enjoyed our convenient location, buffet breakfast, and the friendly service provided by our team. It is particularly lovely to hear that Miya from reception made a positive impression during your visit, and we will be sure to share your kind recognition with her. I am very sorry, however, that aspects of your arrival and accommodation did not provide the level of comfort and convenience you expected. We understand how important suitable access is when travelling with mobility considerations, particularly when managing luggage. Mantra on View does not advertise accessible rooms, parking, or accessible facilities, and we appreciate that this may not have been sufficiently clear when you were making your arrangements.  I am also genuinely concerned to read your comments regarding the condition of the bathroom. The presence of mould around the walls and sink is not the standard of cleanliness we expect to provide. Please accept our sincere apologies for this aspect of your stay.  We also regret that your room was not ready when you arrived. While our standard check in time is 2:00pm, we understand that waiting after travelling can be frustrating, and we appreciate your patience. Thank you again for recognising the efforts of our team while also highlighting areas where we need to improve. Feedback such as yours helps us identify where greater care and clearer communication are needed. Kind regards, Hetal Pindoriya Assistant Manager

Dear Adele, Thank you so much for sharing your lovely feedback with us. We are delighted to know that you and your family had such a great stay at Mantra on View. It is wonderful to hear that you found our location so convenient for a family visit and that our team helped make you feel welcome from the moment you arrived. Your kind mention of our welcome team member is especially appreciated, and I will be very happy to share your comments with the team. We are also pleased that you enjoyed the breakfast and found your accommodation comfortable and clean. Knowing that you had such an enjoyable experience from arrival through to departure means a great deal to us. Thank you again for choosing to stay with us and for taking the time to let us know how much you enjoyed your visit. We hope to have the pleasure of welcoming you and your family back to Mantra on View in the future. Kind regards, Hetal Pindoriya Assistant Manager

Dear Lauren, Thank you for taking the time to share your detailed feedback with us. I am sorry that your stay was affected by the noise associated with the carpet removal works. We understand how disruptive early morning noise can be, particularly when you are staying with us for business and need a comfortable environment to rest. We also appreciate your comments regarding the bathroom, shower over the bath, and the amenities provided in your room. We understand that the absence of a shower cap and in room water was disappointing, and your comments will be shared with the relevant team as we continue to review the guest experience and the amenities we provide. It is pleasing to hear that your arrival and check in were pleasant, and especially that our trainee made you feel welcome. We will certainly pass this recognition on to the team. We are sorry that the level of interaction with our team did not meet your expectations during the remainder of your stay. We aim to provide attentive and welcoming service throughout each guest's visit, and your feedback gives us an opportunity to reflect on how we can improve. Thank you again for your honest comments. We value your feedback and regret that your overall experience did not provide the comfort and convenience you were hoping for. Kind regards, Hetal Pindoriya Assistant Manager

Dear Teressa, Thank you for taking the time to share your feedback with us. It is lovely to hear that you found your stay comfortable and that our friendly team made a positive impression. We appreciate your comments regarding the parking costs and ease of access. We understand that additional parking expenses can be an important consideration when planning a stay, and we are sorry this aspect did not meet your expectations. Your feedback has been noted and will be shared with our team as we continue looking for ways to make the arrival and overall experience as convenient as possible. Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back to Mantra on View and provide another comfortable stay. Kind regards, Hetal Pindoriya Assistant Manager

Dear Kate, Thank you for taking the time to share such thoughtful feedback. I am pleased to hear that the location worked well for your conference and that you found your stay comfortable overall. It is also good to know that the information provided about potential weekend noise was helpful and that this did not significantly affect your stay. I am sorry that noise from neighbouring guests was disruptive. While weekends on the Gold Coast can certainly be lively, we understand how frustrating it can be when noise from nearby rooms affects your comfort. I also appreciate your honest comments regarding the condition of the room. Your observations about the carpet and furnishings are helpful, and I will ensure this feedback is passed on to the relevant team for consideration as we continue to review areas of the property requiring refurbishment. Thank you again for your feedback and for considering staying with us again. We would be delighted to welcome you back. Kind regards, Liam C. Assistant Manager

Dear Zacory, Thank you for taking the time to share your feedback. I am very sorry that your stay left you feeling so disappointed. It is particularly concerning to hear that the condition of the hallway, the presentation of your room and your interactions with our team all contributed to a negative experience. I apologise for the disruption caused by the renovation works. We understand that seeing unfinished areas and changes to the usual presentation of the property can be frustrating during a stay. I also appreciate your comments regarding the breakfast pricing and the lack of an evening dining option. I understand that having convenient dining choices can make a significant difference to the overall experience. Most importantly, I am sorry to hear that you felt our staff were rude. This is not the level of service we want our guests to experience, and your comments will be shared with the team. We will also reinforce the importance of ensuring rooms are properly presented and ready for arrival. Thank you again for your honest feedback. We regret that we did not provide the experience you were hoping for. Kind regards, Liam Campbell Assistant Manager

Dear Bianca, Thank you for your lovely feedback. I am pleased to hear that you found our location convenient, enjoyed your stay overall and received great service from our team. I am sorry, however, that you were not advised about the carpet replacement works taking place on your floor. I understand how disappointing it would be to encounter this unexpectedly, particularly when the area was left in an unfinished state during your stay. We appreciate you bringing this to our attention and will take your feedback into consideration when communicating upcoming works to our guests. Thank you again for staying with us and for sharing your experience. Kind regards, Liam Campbell Assistant Manager

Dear Wayne, Thank you for taking the time to share your experience with us. It is lovely to hear that you enjoyed our location, the ocean views, and the friendly service from our team. We are also pleased to know that you found your room clean, fresh, well maintained, and equipped with everything you needed. I am sorry, however, that the luggage collection process left you concerned about the security of your belongings. I completely understand why being able to collect luggage without being asked for identification or a luggage tag would raise questions. Your feedback is genuinely appreciated, and we will be reviewing this process with our team to ensure we continue to strengthen our best practices, particularly during periods when we are holding a larger volume of guest luggage for events. Thank you again for bringing this to our attention and for recognising the positive aspects of your stay. We hope to have the opportunity to welcome you back and provide an even more reassuring experience from arrival through to departure. Kind regards, Nick Bastion Macdonald Assistant Manager

Dear Shannon, Thank you for taking the time to explain what occurred during your stay. I am very sorry that the maintenance activity and condition of the surrounding areas had such a significant impact on your experience. I can understand how frustrating it would have been to encounter strong odours, glue, waste in the lift lobby and hallway, and difficulties accessing or leaving your room. The length of time you describe, particularly with waste and other materials remaining in shared areas, is concerning. We also understand your frustration at not having clearer information about the works before your arrival. Your comments will be shared with the relevant team so that the way maintenance activity is communicated and managed around guests can be reviewed. I am sorry that these circumstances affected your stay to such an extent and that the experience did not reflect the standard we aim to provide. Kind regards, Liam Campbell Assistant Manager

Dear Jory, Thank you for taking the time to share such detailed feedback. I am pleased to hear that you found our location convenient and, most importantly, that our team made a positive impression during your stay. It is lovely to know that their friendly and attentive service stood out to you. I am very sorry, however, that the cleanliness and condition of your room did not meet expectations. Concerns regarding the cleanliness of the room, the shower, and the unusual smell are disappointing to hear and are certainly areas we need to take seriously. I appreciate you bringing these matters to our attention, as this feedback helps us identify where greater care is needed. Thank you again for recognising our staff despite the shortcomings with the room. Your kind words about the team are sincerely appreciated. Kind regards, Liam Campbell Assistant Manager

Dear Grant, Thank you for sharing your feedback following your recent work-related stay. It is lovely to know that you found the hotel comfortable and well located, and that our team made such a positive impression throughout your visit. We are particularly pleased to hear that you enjoyed your experience with our team, from arrival through to departure, as well as the breakfast selection. Your recognition of the service provided is greatly appreciated and will be shared with the team. We are also grateful for your continued support as an ALL member. It is wonderful to know that your stay met your expectations, and we hope to have the pleasure of welcoming you back whenever your work brings you to Surfers Paradise. Kind regards, Hetal Pindoriya Assistant Manager

Dear Fran, Thank you for taking the time to share your lovely feedback. It is wonderful to hear that you enjoyed our convenient location, found your room neat and tidy, and experienced friendly and helpful service from our team. We are especially pleased to hear that one of our receptionists made a positive impression during your stay. I will be sure to share your kind words with the team, as recognition like this means a great deal. We hope to have the pleasure of welcoming you back to Mantra on View for another enjoyable stay. Kind regards, Nick Bastion-Macdonald Assistant Manager

Dear Doreen, Thank you for returning to Mantra on View over the years. We truly appreciate your continued support and are pleased to hear that, despite the unexpected room change, you were able to enjoy your stay overall. I am sorry for the frustration caused by the television and internet issues in your original room. It is wonderful to hear that our team member was able to assist you with the move and make the process a little easier. I will also pass on your feedback regarding the pillows to our team for consideration. We are grateful that you continue to choose to stay with us and hope to welcome you back again for a more seamless visit next time. Kind regards, Nick Bastion-Macdonald Assistant Manager

Dear Jenny, Thank you for sharing your feedback with us. I am pleased to hear that you found our team welcoming and that your check in experience was positive. I am very sorry, however, that the condition of your room fell so far short of what you expected. We understand how disappointing this would have been and appreciate you bringing it to our attention. Your comments regarding the room condition will be shared with our team so they can be reviewed appropriately. Kind regards, Liam Campbell Assistant Manager

Dear Jennifer, Thank you for taking the time to share your experience with us. I am sorry that your stay was disrupted by the noise from neighbouring rooms and, particularly, that you were unable to reach our reception team when you needed assistance. I understand how frustrating it would have been to have a disrupted night and then not receive an answer when trying to contact us. Your feedback regarding the reception phone has been noted and will be discussed with the team. Being available to assist our guests is an important part of the service we aim to provide, and I am sorry we fell short on this occasion. We appreciate you bringing this to our attention and hope we have the opportunity to provide you with a much more comfortable and responsive experience in the future. Kind regards, Nick Bastion-Macdonald Assistant Manager