Mantra on View Surfers Paradise

The One Bedroom Ocean View Apartment was a nice room with a great view of the coastline and hinterland. The apartment was decent for the age of the property. Disappointed with the communication from Mantra. Booked online a month in advance with no information on the website about facilities being closed and services not offered. Was contacted a few nights before the stay and advised that all hotel services were closed due to COVID impacts, as well as Foxtel being not available as they did not see the point in keeping this service. So basically it was just the room. I expressed some disappointment that they had only just communicated this a few days prior. She advised I could cancel my booking, which with only a few days notice before the stay was not an option. Whilst I understand the impacts of COVID, I was more disappointed at the lack of communication despite booking directly through the hotel. I was told that the rate would have been discounted, however at over $210 per night in off peak periods, it is no cheaper than usual.

Nice little one night getaway. Good easy location.

I always stay in Mantra.

Your advertising was very misleading. I booked over the phone at reception at you never mentioned that the following as advertised wasn't available - foxtel - limited room service, room wasnt made in 3 days - no gym - no food service This should of been bought to my attention before you took my money. Very disappointed!!!

I loved my stay at the Mantra. Such a beautiful location and look forward to returning.

Stayed three nights, great location with the beach, restaurants and shops are within walking distance. Our room was a bit outdated and needed some TLC. The Covid restrictions meant no restaurant or room service but that wasn't a problem. Overall we were really happy with our stay.

Disappointed in the rooms state

Positive: Reception staff were friendly and foyer was clean with clear stickers on the floor to help social distancing. I was informed in advance which facilities were open and which were closed (including only free to air TV being available) so there were no surprises. However this should be made clear on the website PRIOR to booking, not notified after booking and payment have already been made. It was good that a breakfast box was provided for guests given the restaurant was closed. Negatives: The room I stayed in needed better cleaning, bed mattresses required replacing (sagging in the middle), blankets had not been cleaned (covered in hair). There was also a light above my bed that kept flashing during the night which disturbed my sleep and the hotel rooms were not soundproof - all the noises from the street were easily heard from my room even though I was on floor 13. I hardly slept. Also we were not told at reception when we checked in that there would be an additional charge for the carpark overnight. This came as a surprise when we checked out the next morning. I would not recommend this hotel in its current state.

I understand due to COVID not having room service, but to not advise guests of the breakfast box is poor customer service. As is not advising parking is an additional cost. Pillows were so ridiculously old they didn't even hold their shape.

Front desk staff were friendly. Teacups and cutlery in room was dirty. I had to ask for a bath plug. I wasn’t aware some services would not be available when booking so feel like it wasn’t worth the money.

It was my 4th visit. I was normally satisfied with the hotel. But this time room was too noisy because of the bathroom. Old bathroom, used toilet paper, no room cleaning.... hmm I don’t know why this time was like that bad...

Nice and simply check in. Great room with excellent views. Friendly staff and prompt to answer any questions I had

The stay wasn’t bad, but there was no channels on the tv, there was nothing opened downstairs, no bottled water or room service which wasn’t the best as we had to go down stairs and buy water out of a vending machine or drink from the tap, the shower was Shocking barely any water came from the shower head, overall it wasn’t the worst hotel but it also wasn’t the best for the price I had paid for the 2 nights.

Clean room,great view and location,friendly staff

Great