Mantra on View Surfers Paradise 4 stars

Customer review rating (ALL Rating) 3.8/5 2,333 reviews

Mantra on View Surfers Paradise - Image 1
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22 View Avenue, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Walking distance to the heart of Surfers Paradise.

  • On-site spa and hair salon.

  • Close proximity to beach and public transport.

  • Nine multi-purpose conference rooms

Our accommodation(s)

Hotel location

Mantra on View Surfers Paradise

22 View Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.997919, 153.428845

Telephone
Fax +61 7 5592 2908

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

NOSH Pan Asian

Start your day off right with Breakfast in our Restaurant, NOSH Pan Asian. Enjoy a chef served buffet breakfast offering traditional favourites including cereals, pastries, tropical fresh fruits, with hot meals prepared and plated for you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,333 reviews

Customer review rating 0.5/5

Anthony B. Solo - Confirmed reviews ALL

Very loud, night club playing to the early hours. Not great. Apparently it’s noted on the web site that it’s noisy but it wasn’t clear to me

Dear Anthony, Thank you for sharing your feedback following your stay at Mantra on View Hotel. We sincerely apologize that the noise from the nearby Cali Beach affected your stay. We do note on our website that the hotel is located near entertainment venues, but we understand that this may not have been sufficiently clear, and we regret that it impacted your experience. On nights when the venue is operating, we do our best to allocate rooms on the quieter side of the building where possible, though this cannot always be guaranteed due to occupancy. We appreciate your feedback, as it helps us improve how we communicate these details to future guests. Thank you again for your comments, and we hope to have the opportunity to welcome you back under quieter circumstances. Sincerely, Hamilton Neto Assistant Manager

Customer review rating 2.5/5

Grace R. M. Friends - Confirmed reviews ALL

The TV didn’t work, we didn’t receive a password for the wifi, and then when we called to ask the phone didn’t work. Was also no charging points near the beds.

Dear Grace, Thank you for your feedback regarding your stay at Mantra on View Hotel. We apologize for the issues you experienced with the in-room technology. Our Wi-Fi network does not require a password, but we understand that this may not have been clear and caused confusion. We also regret that the TV and phone were not working, and that the lack of charging points near the beds made your stay less convenient. Your comments have been shared with our maintenance and guest services teams to help improve communication and ensure all facilities are fully functional for future guests. We appreciate your feedback and hope to have the opportunity to provide you with a smoother, more comfortable stay next time. Sincerely, Hamilton Neto Assistant Manager

Customer review rating 3.0/5

Trudee S. Families - Confirmed reviews ALL

Staff and checking in was good. location was good. it was just the noise from next door that would question if we stayed there again

Dear Trudee, Thank you for taking the time to share your detailed feedback following your recent stay with us. We’re pleased to hear that you found our team welcoming during check-in and that you enjoyed our convenient location. It’s also wonderful to know that several aspects of your visit, including your arrival and departure experience, were positive overall. We are sorry to hear that noise from the neighbouring venue impacted your ability to rest comfortably. While our central location places us close to a number of popular attractions and entertainment venues, we certainly understand how important a quiet night’s sleep is and regret that this affected your stay. Should you choose to stay with us again in the future, we would encourage you to note any room location preferences with our team prior to arrival. While we are unable to guarantee specific requests, we always do our best to accommodate them where possible. We truly appreciate your balanced feedback, as it helps us better understand our guests’ experiences and where improvements can be made. We hope we may have the opportunity to welcome you and your family back again for a more restful stay. Kind regards, Assistant Manager

Customer review rating 3.5/5

Sheryl L. W. Couples - Confirmed reviews ALL

Great

Dear Sheryl, Thank you for taking the time to share your feedback. We’re delighted you enjoyed our prime location and that it added to your stay! We also appreciate your honest comments regarding some aspects of the property feeling a bit outdated. We are pleased to share that refurbishment plans are already in progress, as part of our ongoing efforts to modernize and enhance our facilities. Your feedback helps guide us in prioritizing improvements that will make future stays even more comfortable and enjoyable. Lastly, we sincerely apologize for the issues you experienced with the internet connection. We understand how frustrating lagging or slow Wi-Fi can be and we are actively reviewing our network performance to ensure a more stable and reliable connection for our guests in the future. Your feedback is valuable to us and we look forward to welcoming you back soon for an even smoother and more enjoyable experience. Best Regards, Mantra On View | Front Office

Customer review rating 2.0/5

Graham C. Friends - Confirmed reviews ALL

Over the years we have stayed at The Mantra On View a number of times but our recent stay is likely to be our last. It is looking extremely tired, with peeling paint, stained carpets, damaged furniture and doors and, on our floor, a broken window, amateurly taped up. Surely, it wasn't too difficult to board the window up and paste a picture of the Gold Coast over it? We were given rooms overlooking some kind of ongoing event which blared duff duff music from morning till midnight. On asking to be moved, due to lack of sleep, Reception wasn't helpful until the last night of our stay when we were moved to rooms on the other side of the hotel. Lastly, there was a charge of $50 a night for parking yet the garage was a disgusting, dirty, dark hole that looked as though no one cared about it. Furthermore, it had no electric car charging points. Hotels all over Australia are catering for this modern idea, why not this hotel?

Dear Graham, Thank you for sharing your feedback and for your continued support over the years. We are sorry to hear that your recent stay did not meet expectations. Our hotel is currently undergoing refurbishments as we work to refresh our rooms and facilities, and we appreciate your patience while these improvements are taking place. We also apologize for the disturbance caused by the nearby music. Being located next to Cali Beach, they operate events particularly over the weekends. While we do our best to allocate guests to rooms on the quieter side of the building, this is unfortunately not always possible during busy periods. Regarding parking, we would like to clarify that our on-site parking is charged at $20 per car, per night. Your feedback about the parking area and EV charging has been noted as we continue planning future improvements. Thank you again for your comments, which help us improve our guest experience. Sincerely, Hamilton Neto Assistant Manager

Other web-users rate our hotel

  • 1,978 reviews 8.8/10 Location
  • 2,798 reviews 5.2/10 Room
  • 1,709 reviews 7.1/10 Service
  • 68 reviews 5.3/10 WiFi
  • 1,170 reviews 3.7/10 Cleanliness
  • 1,060 reviews 4/10 Comfort
  • 857 reviews 3.3/10 Amenities
  • 721 reviews 3.3/10 Vibe

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