Dear Gillian, Thank you for your lovely feedback. We are delighted to hear that our team was able to assist and arrange a room that made your stay more enjoyable. It is especially pleasing to know that you found our team friendly and helpful throughout your visit. We are also glad you enjoyed the convenient location, breakfast, and the overall experience. Your kind comments are a wonderful encouragement to our team, and we truly appreciate your loyalty as an ALL-Gold member. We look forward to welcoming you back to Mantra on View for another enjoyable stay. Kind regards, Hetal Pindoriya Assistant Manager

Dear Mark, Thank you for taking the time to share such lovely feedback following your stay with us. It is wonderful to know that you enjoyed our central location and that the view from your room added to your experience. We are especially pleased to hear that our team made you feel welcome and that you found the arrival and departure experience smooth and enjoyable. Your kind comments will be shared with the team as recognition of the friendly service they provided. We truly appreciate your continued support and hope to welcome you back to Mantra on View for another enjoyable stay. Kind regards, Hetal Pindoriya Assistant Manager

Dear Sandra, Thank you for sharing your detailed feedback with us. We are pleased to hear that you found our location convenient, our pricing reasonable, and our team friendly and helpful. It is also lovely to know that you enjoyed the food provided during the conference. I am sorry that the absence of evening bar and restaurant options was disappointing during your stay. Our operating hours are reviewed according to occupancy, demand and seasonal requirements, and we appreciate how convenient an evening dining option within the hotel can be. We are also very sorry to hear about the chocolate wrappers you found under the bed. This is certainly not the standard of cleanliness we aim to provide, and your comments have been noted for our housekeeping team. Thank you also for highlighting the need for USB charging ports in the room. Feedback such as this is valuable when we review ways to improve the guest experience. We appreciate your kind comments about our team and hope we have the opportunity to provide you with a more comfortable and seamless stay in the future. Kind regards, Hetal Pindoriya Assistant Manager

Dear Alison, Thank you for sharing your thoughtful feedback with us. We are pleased to hear that you enjoyed the food provided for your event, our central location and the warm, professional service from our team. Your kind comments about our staff are greatly appreciated and will certainly be shared with them. I am sorry that the lack of convenient charging points near the bed was a frustration during your stay. We also understand how traffic noise can affect a good night's rest, particularly when staying in a central location. We appreciate you bringing both points to our attention. It is lovely to hear that you noticed our approach to reducing unnecessary room servicing and towel changes. We hope to have the opportunity to welcome you again and provide an even more comfortable stay. Kind regards, Hetal Pindoriya Assistant Manager

Dear Tahnee, Thank you for sharing your lovely feedback with us. We are so pleased to hear that you had such a positive experience while staying with us for your conference. It is wonderful to know that you enjoyed the convenient location and the food during your stay. We are also delighted that our team, accommodation, breakfast and overall facilities contributed to such an enjoyable visit. We truly appreciate you choosing Mantra on View for your conference stay and hope to have the pleasure of welcoming you back to Surfers Paradise again soon. Kind regards, Hetal Pindoriya Assistant Manager

Dear Katie, Thank you for taking the time to share your experience with us. We are delighted to hear that Mantra on View was a convenient choice for your conference stay and that you enjoyed our central location, cleanliness and friendly service. It is particularly wonderful to hear about Marianne taking the initiative to notice your duplicate booking and contact you to assist with the refund. I will be sure to share your kind recognition with her and the team. We also appreciate your honest comments regarding the rooms feeling a little tired. While we are pleased you found them clean and good value, we understand the importance of keeping the accommodation feeling fresh and comfortable. Your feedback is valuable as we continue to look for opportunities to enhance the guest experience. Thank you as well for noticing our efforts around reducing unnecessary linen washing and providing refillable amenities. We hope to welcome you back to Mantra on View whenever your travels bring you to Surfers Paradise again. Kind regards, Hetal Pindoriya Assistant Manager

Dear Warren, Thank you for your lovely feedback. We’re delighted to hear that you had such pleasant interactions with our team and felt listened to throughout your stay. It’s wonderful to know that you appreciated the relaxed, non-intrusive atmosphere and enjoyed our excellent breakfast. We’re so pleased that these aspects combined to make your stay happy and comfortable, and we hope to welcome you back again soon. Kind regards, Liam Campbell Assistant Manager

Dear Caitlin, Thank you for your feedback. We’re pleased to hear that you enjoyed your stay overall. We’re sorry for the confusion regarding the payment. Your booking was not cancelled and you were not checked out without your knowledge. As the payment had not been received, the room keys simply expired in accordance with our system’s payment procedures. We understand your frustration, particularly as you were not in the room when our team attempted to contact you. We would have preferred to reach you directly, however, the mobile number provided was an international number that could not be contacted from our landline. We appreciate that this may not have been clear at the time. Thank you for bringing this to our attention. We’ll take your feedback on board and look at how we can make communication around payment issues clearer for our guests. Kind regards, Liam Campbell Assistant Manager

Dear Luke, Thank you for your lovely feedback. It is wonderful to hear that you enjoyed the spacious and clean rooms, found everything you needed during your stay, and appreciated the friendly service from our team. We are also pleased that our central location and value made your stay an enjoyable one. We appreciate you mentioning the noise from Cali Beach Club as well. Having stayed with us previously, you were already familiar with the weekend atmosphere, and your comments are helpful for guests who may be visiting us for the first time. Thank you again for choosing to stay with us. We look forward to welcoming you back on your next visit to the Gold Coast. Kind regards, Liam Campbell Assistant Manager

Dear Trevor, Thank you for taking the time to share your experience with us. I am pleased to hear that you found our team friendly and helpful, and that your arrival and departure were handled smoothly. I am genuinely sorry that noise from the adjoining property affected your sleep. I completely understand how frustrating this would have been, particularly when you had chosen a city view room expecting to enjoy a comfortable night's rest. While the noise was coming from outside the hotel and was beyond our direct control, we certainly appreciate how much it impacted your stay. Your comments regarding the external noise and sound insulation are valuable, and I will ensure they are shared with the appropriate team for consideration. We are grateful for your balanced feedback and hope we may have the opportunity to provide you with a more peaceful experience should you visit us again. Kind regards, Hetal Pindoriya Assistant Manager

Dear Ashwin, Thank you for taking the time to share your feedback. It is lovely to hear that everything felt straightforward from start to finish, from making your booking through to checking in and checking out. We are also pleased that the location, amenities and view suited your needs for a short stay. There is something particularly satisfying about a stay that is simply easy and hassle free, and we are glad we could provide that experience. We hope to have the pleasure of welcoming you back whenever your travels bring you to the Gold Coast again. Kind regards, Liam Campbell Assistant Manager

Dear Rita, Thank you for your wonderful feedback. We’re pleased to hear that our reception team was so helpful in assisting you with access to the car park. We’ll also be sure to pass on your kind comments to our young receptionist and the team member in the dining area. It’s great to hear that your gluten-free requirements were handled promptly and appropriately. We’re sorry to hear about the bath tap continuing to run while the shower was in use. We appreciate you bringing this to our attention and will have our maintenance team look into it. Thank you again for your feedback. We hope to welcome you back again soon. Kind regards, Liam Campbell Assistant Manager

Dear Alexander, Thank you for taking the time to share your detailed feedback. I am sorry that several aspects of your stay did not meet your expectations, particularly the in room amenities, breakfast offering and presentation of the property. We understand your comments regarding the lack of a coffee machine and complimentary bottled water in the room, as well as your suggestion for additional complimentary items in the fridge. We also regret that the breakfast buffet did not appear appealing during your visit. Our food is monitored and replenished throughout service, and your feedback has been shared with our culinary team for review as we continue to improve the breakfast experience. Our buffet includes a range of hot and cold selections, bakery items, cereals, fresh fruit, juices and made to order options, including vegetarian and gluten free choices. We also appreciate you pointing out the areas requiring attention with painting and presentation. This has been noted with the relevant team for consideration. It is encouraging to know that our team made a positive impression and that you found the arrival and departure experience smooth. We value your feedback and hope to have the opportunity to provide you with a more satisfying stay in the future. Kind regards, Hetal Pindoriya Assistant Manager

Dear Simon, Thank you for taking the time to share your lovely feedback. We are delighted to hear that you enjoyed our central location and the friendly service from our team. It sounds like your balcony provided a great vantage point to take in the energy and activity of Surfers Paradise, which is wonderful to hear. We are pleased that you had such an enjoyable stay and truly appreciate your recommendation. We look forward to welcoming you back to Mantra on View for another memorable visit. Kind regards, Hetal Pindoriya Assistant Manager

Dear Patrick, Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed your room and found our location convenient. It’s also great to know that our friendly and helpful team contributed to making your stay enjoyable. We hope to have the pleasure of welcoming you back again soon. Kind regards, Liam Campbell Assistant Manager

Dear Frank, Thank you for your lovely feedback. We are delighted to hear that you enjoyed the beautiful sea view, convenient car parking and our central Surfers Paradise location. It is wonderful to know you had a pleasant stay and are already looking forward to returning. We look forward to welcoming you back for another enjoyable stay. Kind regards, Hetal Pindoriya Assistant Manager

Dear Wayne, Thank you for sharing your feedback. We are pleased to hear that you enjoyed the relaxing atmosphere and comfortable surroundings. I am also glad to know that a member of our team was helpful during your stay, and I will be sure to share your kind comments with them. I understand your disappointment regarding the parking charge. We appreciate that this is an additional cost and value your feedback. We hope to have the opportunity to welcome you back for another comfortable stay. Kind regards, Hetal Pindoriya Assistant Manager

Dear Pranta, Thank you for taking the time to share your feedback following your stay with us. I am pleased to hear that you found our location convenient, although I am sorry that your experience with our reception team did not meet your expectations. I understand how frustrating it would have been to contact us several times regarding your invoice without receiving a clear and helpful response. We should have provided you with a more informative explanation from the outset rather than sending generic responses. As your reservation was made through a third-party travel website, the invoice for the accommodation is issued by the booking provider, and our team should have clearly explained this and directed you to the appropriate point of contact. Your comments regarding the handling of guest requests are appreciated and will be shared with our reception team as a reminder of the importance of taking ownership of enquiries and providing clear guidance when further assistance is required. We will also take your feedback regarding the Wi-Fi connection into consideration as we continue to review our guest experience. Thank you again for your honest feedback. We hope to have the opportunity to provide you with a more seamless and welcoming experience on a future visit. Kind regards, Hetal Pindoriya Assistant Manager

Dear Kristy, Thank you for taking the time to share such lovely feedback following your stay with us. It is wonderful to hear that you enjoyed our central location and that our team provided you with great customer service throughout your visit. We appreciate your comments regarding the parking. We understand that accessing and navigating parking can be a little tricky, particularly when arriving for the first time, and your feedback is genuinely appreciated. Most of all, we are delighted to know that you had such an enjoyable experience and that you would choose to stay with us again. We look forward to welcoming you and your family back to Mantra on View Surfers Paradise for another wonderful stay. Kind regards, Hetal Pindoriya Assistant Manager