Mantra on View Surfers Paradise 4 stars

Customer review rating (ALL Rating) 3.8/5 2,482 reviews

Mantra on View Surfers Paradise - Image 1
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22 View Avenue, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Walking distance to the heart of Surfers Paradise.

  • On-site spa and hair salon.

  • Close proximity to beach and public transport.

  • Nine multi-purpose conference rooms

Our accommodation(s)

Hotel location

Mantra on View Surfers Paradise

22 View Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.997919, 153.428845

Telephone
Fax +61 7 5592 2908

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

NOSH Pan Asian

Start your day off right with Breakfast in our Restaurant, NOSH Pan Asian. Enjoy a chef served buffet breakfast offering traditional favourites including cereals, pastries, tropical fresh fruits, with hot meals prepared and plated for you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,482 reviews

TripAdvisor Rating  3.8/5  4,957 reviews

Customer review rating 1.5/5

Sandeep K. Families - Confirmed reviews ALL

The room we got had dirty carpet and stinking like wee. It was very bad experience , then aircon was not funstioning at night time . Next day we got different room . Had same experience. Carpet was glued with sticky tape . Overall not nice experience . We ended up going to differenr hotel.

Dear Sandeep, Thank you for sharing your feedback. We’re disappointed to learn that your stay fell well short of expectations. The condition of the carpet, the odour in the room, and the air conditioning not working overnight are all matters that should have been addressed before your arrival. We regret that moving you to another room did not improve the situation and understand why you felt you had no option but to relocate to another hotel. That is certainly not the experience we want any guest to have. Your comments have been noted and will be used to review our room maintenance and quality checks so these issues can be rectified. We appreciate you taking the time to let us know and are sorry for the inconvenience caused during your stay. Kind regards, Liam Campbell Assistant Manager

Customer review rating 3.5/5

Darren J. Friends - Confirmed reviews ALL

Great stay

Dear Darren, Thank you for your kind feedback. We’re delighted to hear that you had a great stay and enjoyed our convenient location. We truly appreciate you taking the time to share your experience and hope to welcome you back again soon. Sincerely, Hamilton Neto Assistant Manager

Customer review rating 1.5/5

Linda A. Couples - Confirmed reviews ALL

I felt icky as soon as I walked in the room. A worn down room with dust everywhere, curtains look like they haven’t been washed since 1999 so many questionable marks. Like come on change the curtains they looked like someone wiped their bum on with them. Cabinets coming apart, sheets look worn there was hair on the bed, blankets obviously don’t get washed the smell and look of them were so disgusting, there was hair and bugs. When using the shower the bubbles come out of the drain. Room service needs to clean and vacuum which they didn’t do for the 6 nights we stayed. It was false advertising they said they had a spa and receptionist advise they don’t have one wtf? The balcony view was nice but the balcony bars were a little too wobbly for liking. The rooms need major renovations and house keeping should do better with cleaning. Not going to stay here again we got ripped off.

Dear Linda, Thank you for taking the time to share your feedback. We are truly sorry to learn about your experience and sincerely apologize for the discomfort and frustration you encountered during your stay. This is certainly not the level of quality or cleanliness we aim to provide. We are in the process of an ongoing refurbishment program aimed at upgrading our rooms and facilities. While this work is intended to improve the overall guest experience, we regret that it impacted your stay and that the condition of the room did not meet acceptable standards. Your comments regarding housekeeping, maintenance, and cleanliness have been taken very seriously and have been shared with the relevant teams for immediate attention. We also apologize for the misunderstanding regarding our facilities and any disappointment this caused. Guest feedback such as yours is essential as we continue to make improvements and ensure clearer communication going forward. We appreciate you acknowledging the balcony view and sincerely regret that the other issues overshadowed this aspect of your stay. Thank you again for your honesty, and we are sorry that we did not meet your expectations on this occasion. Sincerely, Hamilton Neto Assistant Manager

DO NOT STAY HERE

TripAdvisor rating 1.0/5

Tim D TripAdvisor review

I have stayed in a lot of places all over the world and this hotel is worse than most highway motels, and by a long way. The pictures are real and what’s not shown is the you could not use the wardrobe as the doors were broken and would not open but the smell…. My god we were nauseous being there for 10mins. We were changed to a different room and it was worse!!! Needless to say we booked another hotel block away and left as fast as we could.

Dear Tim, We’re very sorry to read about your experience and appreciate you taking the time to share your feedback. What you’ve described is certainly not the standard we aim to provide, and we sincerely apologise for the condition of the rooms you were shown, including the maintenance issues and unpleasant odour. We regret that moving you to an alternative room did not resolve the situation and understand completely why you chose to leave. This is not the impression we want any guest to have, especially those who have travelled extensively and have clear expectations of comfort and cleanliness. Please be assured that your comments have been taken seriously and have been shared with our housekeeping and maintenance teams so the issues you raised can be addressed urgently. We would welcome the opportunity to discuss this further and learn more, should you wish to contact us directly. Thank you again for your feedback, and we are truly sorry we did not meet your expectations on this occasion. Kind regards, Liam Campbell Assistant Manager

Customer review rating 2.0/5

Nadia A. Families - Confirmed reviews ALL

Bad experience

Dear Nadia, Thank you for taking the time to share your feedback with us. We are very sorry to hear that your experience did not meet expectations. Please accept our sincere apologies for the inconvenience caused. Your comments have been noted as they are important for helping us improve our facilities and services. We appreciate you bringing these matters to our attention and hope you may consider giving us another opportunity to provide you with a better experience in the future. Sincerely, Hamilton Neto Assistant Manager

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Other web-users rate our hotel

  • 2,041 reviews 8.7/10 Location
  • 2,939 reviews 5.1/10 Room
  • 1,756 reviews 7.1/10 Service
  • 73 reviews 4.1/10 WiFi
  • 1,245 reviews 3.5/10 Cleanliness
  • 1,106 reviews 4/10 Comfort
  • 902 reviews 3.2/10 Amenities
  • 769 reviews 3.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.