Mantra on View Surfers Paradise 4 stars

Customer review rating (ALL Rating) 3.8/5 2,240 reviews

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Description

Hotel extras

  • Walking distance to the heart of Surfers Paradise.

  • On-site spa and hair salon.

  • Close proximity to beach and public transport.

  • Nine multi-purpose conference rooms

Our accommodation(s)

Hotel location

Mantra on View Surfers Paradise

22 View Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.997919, 153.428845

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

NOSH Pan Asian

Start your day off right with Breakfast in our Restaurant, NOSH Pan Asian. Enjoy a chef served buffet breakfast offering traditional favourites including cereals, pastries, tropical fresh fruits, with hot meals prepared and plated for you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,240 reviews

Customer review rating 1.0/5

Elspeth F. Families - Confirmed reviews ALL

I was very unhappy with our stay. I didn’t nearly $800 to stay for two night with the car parked and we had a room which was dirty, dated, had moldy and filthy curtains and repairs to the wall which were left unpainted and looked terrible. The beach club is ridiculous. The noise of the music, bass levels and the people yelling to talk and squealing women from midday was unrelenting. I was told that if you close the balcony door we would hardly hear anything. That was a lie. I did not appreciate the email just days before we arrived warning us about noise. Bit late. Overall it was such a disappointing stay, the only positive was the proximity to the beach and tram.

Dear Elspeth, Thank you for sharing your feedback. I am truly sorry to hear how disappointing your stay was, particularly given the expectations you had for your visit. Your comments regarding the cleanliness and condition of the room are very concerning. This is certainly not the standard we aim to provide, and I have shared your feedback with both our housekeeping and maintenance teams so this can be addressed as a priority. We take pride in presenting our rooms to a high standard, and I regret that this was not your experience. I am also very sorry for the disturbance caused by noise from the nearby beach club. We understand how important a quiet and comfortable environment is, and while we do communicate potential noise impacts ahead of arrival, I appreciate that receiving this information close to your stay did not allow for much flexibility. I also apologise that the advice provided regarding reducing the noise did not meet your expectations. While I am glad you found some value in our location, I completely understand that this does not make up for the overall experience you’ve described. Thank you again for your feedback. It is incredibly important to us, and we will be using it to continue improving both our facilities and communication. I hope we may have the opportunity to welcome you back for a much more enjoyable stay in the future. Kind regards, Nick Bastion - Macdonald Assistant Manager

Customer review rating 5.0/5

Kelly M. Families - Confirmed reviews ALL

Great accommodation, centrally located, clean we finished rooms, friendly staff, great breakfast.

Dear Kelly, Thank you for your kind review. We’re delighted to hear you enjoyed your stay, particularly our central location, clean and well-finished rooms, friendly team, and breakfast offering. We truly appreciate your feedback and hope to welcome you back again soon. Sincerely, Hamilton Neto Assistant Manager

Customer review rating 4.0/5

Hector E. Friends - Confirmed reviews ALL

The place was as advertised, a prime location honestly, very much the heart of Surfer’s Paradise. The breakfast buffet was a standout feature, well worth the money. The only downside I would say would be the cleanliness of the rooms. It wasn’t overwhelming notable, but there were faint stains on the carpets and pillows themselves. Other than that, the furniture could use a fresh coat of paint and the shower fixtures can’t handle the water pressure without damn near flying off. For the price and location this place is still a steal of a deal and worth your time.

Dear Hector, Thank you for your feedback. We’re pleased you enjoyed our central location and breakfast offering. We appreciate your comments regarding cleanliness and room condition, and we sincerely apologize for not meeting expectations in these areas. Please note that we are currently undergoing a refurbishment program to refresh all rooms, including updates to furnishings and fixtures. Your feedback is valuable as we continue to improve. We hope to welcome you back again soon for a better experience. Sincerely, Hamilton Neto Assistant Manager

Customer review rating 5.0/5

Janelle D. Business - Confirmed reviews ALL

Nice location, room clean and tidy, easy check in and out. Highly recommend

Dear Janelle, Thank you for your kind feedback. We’re delighted to hear you enjoyed our great location, found your room clean and tidy, and had a smooth check-in and check-out experience. We truly appreciate your recommendation and hope to welcome you back again soon. Sincerely, Hamilton Neto Assistant Manager

Customer review rating 4.5/5

Allen K. Couples - Confirmed reviews ALL

Enjoyed our day close to the beach close to amenities

Dear Allen, Thank you for your kind feedback. We’re delighted to hear you enjoyed your stay and appreciated our close proximity to the beach and local amenities. We hope to welcome you back again soon. Sincerely, Hamilton Neto Assistant Manager

Other web-users rate our hotel

  • 1,911 reviews 8.8/10 Location
  • 2,727 reviews 5.4/10 Room
  • 1,687 reviews 7.3/10 Service
  • 67 reviews 5.3/10 WiFi
  • 1,139 reviews 3.9/10 Cleanliness
  • 1,036 reviews 4.2/10 Comfort
  • 843 reviews 3.5/10 Amenities
  • 711 reviews 3.6/10 Vibe

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