Mantra on View Surfers Paradise Hotel

Enjoyable experience from check in to check out, our room was upgraded and had great views. Free drink at the bar and the guy behind the bar checked to see if we had breakfast included in our room, he contacted the manager and arranged this for us. Pool area was great and we also had late check out which made a big difference as we were able to go to the beach in the morning then had another couple of hours around the pool so there was no rush.

I checked in to room 500, no one at any point advised me that you actually had maintenance works being done at the property At 7.045am l was woken by a loud drilling noise, my three-year-old and one-year-old also woken up from the loud drilling noise on both Thursday and Friday and throughout the day the works continued Guest name George L. November checkin in November 27 check out November 29, i actually would like a full refund it was that unsatisfactory, I went down to reception and asked for a room change but none avaiable apprently ( i dont even think the lady checked, it seemed that she was

Good.

Quiet good but loyalty membership doesn’t gave me much benefits except 2 drinks. In order to become loyal traveler you need to provide something different as compared to normal customer.

Smooth check in with extremely happy, helpful staff and no issues while staying.

Went to check and was just given the key, no explanation of where anything was located or of any places we should visit!

Staff very friendly. Coffee great and rooms well received

One member female staff has an attitude, she has an abrupt tone of voice, she walks around like I own the world, no matter what she cannot use that tone of voice.

Good location and staff were excellent

Was nice. Lovely pool area

I had a scary experience when I nearly got locked in the fire escape in the car park as lifts were down and I assumed these were the stairs I was told to use , my advise would be fir staff should advise guest not to use fire escapes as the instructions and map are a little unclear . The other funny experience was the waiter in the restaurant for the buffet breakfast wrote out coffee order on her hand

pretty good.

I chose the Mantra because it had a good reputation. Paid a significant sum to stay. Car parking wasn’t free. In fact, car parking was in the building next door – a run-down dump. No lift available. Had to walk down a dusty flight of stairs littered with old clothing, broken suitcases and three men urinating in the stair well. Went back via another staircase. This one with a broken stairflight, broken escalator and sign saying ‘closed’. They had the gall to charge for this! Check-in lines were 20 minutes. Check-out the same. Pool was dirty and grimy. Tennis courts fenced off and hadn’t seen action for years clearly. Room service stops at 9pm and they charge a $3 fee for delivery! No free wifi in the rooms. This is 2019, not 1980. I’m starting to see a common approach at all Mantras I’ve stayed in. Avoid.

The staff were very friendly and helpful, with information and assistance relayed whenever needed. Kudos to the housekeeping and cleaning staff for maintaining the cleanliness. It would be good if there were food made available to cater to various religions and beliefs, such as halal and kosher options.

I look forward to staying there. It's like a home to me. So I'm never disappointed.