Mantra Legends Surfers Paradise 4 stars

Nice to get an upgrade in the middle of a health pandemic -

We had a wonderful stay, the rooms were stunning - all very different but each had that 'something special'. We love the location of this hotel, so convenient

I was extremely impressed with this room we stayed in. The bed was comfy as shower was amazing great view of the beach too.

Great location and the staff are wonderful. Always love staying here

Hi, We never got to experience your hotel as we decided to cancel our reservation the night before our arrival. We call these the hotel to find out whether any changes were made to cleaning / social distance etc and we were told that “it’s business as usual”. We were not comfortable with this response and requested to cancel our booking. Full payment was devoted from our account 2 weeks prior however the reason for our cancellation was out of our control due to the ongoing pandemic. What have you put in place for your guests now? Would you consider some compensation in these circumstances please? Kind regards Kirstin

Bed springs leading to discomfort and annoying squeaking Very small rooms and bathroom Inflexible check out times (charged and charged inappropriately!) Very low quality food

We both thought our room was somewhat clean and tidy, stain on the carpet just as you walk in the door, but absolutely no complaints , room had a great view. Plenty of room with 2 double beds. Bit disappointing that you have to leave a $100 deposit from your credit card and then when you say take your car parking($20) out of it, oh no we cant do that, it will take 3-5 business days to get your $100 back so you need to pay for the parking separately. Didn't really understand this at all. Staff were friendly though and guess someone needs to look at how this all impacts visitors.

We stayed in a room on the 4th floor. Upon entering we noticed an "off" aroma. Thinking it was just stale air we opened the balcony door to let in fresh air. This helped but after the door closed the aroma returned. It was sort of like a mold smell but not quite. When I mentioned it to th he front desk I thought it would be taken care of. While out of the room housekeeping came in and sprayed. It smell a bit better but the spray dissipated and the smell was back. Every time we returned to the room we would get headaches. Out of the room the headaches disappeared. Asked to be moved but was told no rooms were available. Had housekeeping come again. She wiped down some surfaces, vacuumed, and sprayed. She said maybe it was in the carpet, shrugged and left. We stuck this stinky room out for 5 nights. When checking out that front desk clerk said she would leave note for management. Maybe the next guess will get an improved room. Very disappointed and will not go back next year.

Actually very disappointed ☹️ in the fact that when I arrived discussed I could not stay the 5 th night and would it be a problem told no would not be charged ! As a registered nurse ‍⚕️ and needing to get back to workplace can you image the euro when checking my statement I was charged !! I have stayed several times there!!! And recommend you hotel As usual the service amazing but will certainly will be when all settles if I would stay there again ! !!! Thanks heaps take care in this time of with virus be kind to each other and be safe Rosemary

We have stayed with you on a number of occasions but this time everything felt a little grubby. The curtains could do with a clean, the air-conditioning vent was filthy and dusty. I washed all the cutlery in drawers as it seemed to have been put away dirty.

Room is too small for 3 persons. Did not provide enough toiletries as well. The staff is not helpful & rude to us. Overall bad experience. Not staying there again for sure!

Swimming pool area amazing, large reception, bar on a slight difference level, bright and airy. Close to beach, Restaurants, shops, Booking days out keyos, had days out and relaxing time there. Would be happy to stay there again.

Noisy neighbors. Having an interconnecting door only made this worse. Yelling, singing, fighting, loud music. Not sure what language it was. All hours of the day and night. For this caliber of hotel I would expect more soundproofing.

Staff very helpful, Hotel room was clean, bright and nice balcony. Good location close to trams and all amenities. Would recommend to family & friends.

On check in I asked if I get free wifi as I had a mantra + membership and he said the hotel had changed owning companies and it's not available. I stayed there for 4 days only 2 days before so I felt that was a bit absurd and unnecessary. So I stayed here for 3 nights, spent the weekend back at home then came back and stayed another 2 nights. He also charged me $20 per day parking on the return trip and the original stay parking was $15 a day. I questioned the difference in price as I was staying there for training. These differences in policies and prices are frustrating and completely unnecessary. Another thing is the inability of the hotel to give me a tax invoice at check out just because I booked it through booking.com.