Mantra Legends Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.2/5 1,728 reviews

Mantra Legends Surfers Paradise - Image 1
Mantra Legends Surfers Paradise - Image 2
Mantra Legends Surfers Paradise - Image 3
Mantra Legends Surfers Paradise - Image 4
25 Laycock St, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • All rooms feature private balconies with views across the beach, canals or Gold Coast skyline

  • Located just 100 meters from the Famous Surfers Paradise Beach, ideal for a summer holiday

  • Host your next event with us, as Mantra Legends features extensive conferencing facilities

  • Our onsite restaurant & bar serve delicious meals & refreshing beverages, located in the lobby

  • Relax on our elevated spa deck or have a dip in the pool to cool down on those hot summer days

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Hotel Deluxe Twin Ocean

Photo out of - Hotel Deluxe Twin Ocean

Our stylishly designed Deluxe Ocean Twin rooms offer a private balcony boasting impressive ocean views, individually controlled air conditioning and WiFi access. *Images are indicative only

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 29 m² / 312 sq ft

Bedding

Double bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Refrigerator with freezer compartment

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Complete cleaning
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 4 pers. max
  • 29 m² / 312 sq ft
  • Bedding 2 x Double bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony
See availabilities

Features either one King Bed or two Single Beds for two guests. The room includes an accessible bathroom with a walk-in shower for your comfort and convenience, private balcony with partial ocean views and more. All accessible rooms are located on Level 2

  • Views:

    City View or Hills view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 34 m² / 365 sq ft

Bedding

King size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Microwave grill
  • Mini-refrigerator
  • Refrigerator with freezer compartment
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Complete cleaning
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Our most exclusive room type, the Spa Suite is located on the top 2 floors, with amazing views over the surf or hinterland. You will be spoilt with roomy living areas including a separate bedroom, modern bathroom and spa. *Balcony Subject to Availability

  • Views:

    Mountain view or Ocean/Sea view or Panorama view

Max. number of persons
3
Area
From 46 m² / 495 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Refrigerator with freezer compartment

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Complete cleaning
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Studio

Hotel Deluxe Studio Ocean

Photo out of - Hotel Deluxe Studio Ocean

Located 100m from the beach, our Deluxe Ocean Studio rooms feature a fully self contained kitchenette, private balcony boasting impressive ocean views, individually controlled air conditioning and WiFi access. *Images are indicative only

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 34 m² / 365 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Refrigerator with freezer compartment

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Complete cleaning
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Studio

2 Bedroom Deluxe

Photo out of - 2 Bedroom Deluxe

Combining a Deluxe Twin and Deluxe Studio room as an interconnecting 2 Bedroom Apartment. Rooms include a private balcony boasting hinterland or city views, air conditioning and WiFi access. *Images are indicative only

  • Views:

    City View or Hills view

  • Most of the accommodation:

    Balcony

Max. number of persons
6
Area
From 63 m² / 678 sq ft

Bedding

Double bed(s) x2

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Refrigerator with freezer compartment
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Radio in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Complete cleaning
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Hotel location

Mantra Legends Surfers Paradise

25 Laycock St
4217 SURFERS PARADISE
Australia

GPS:-28.004683, 153.429653

Telephone
Fax +61 7 5588 7885

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • 223 rooms
  • 77 family rooms
  • 77 connecting rooms
  • 223 non-smoking rooms
  • 22 floors

Languages spoken at the hotel

  • English
  • Indonesian
  • Japanese
  • Korean

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Complementary Self Service Laundry
  • Pressing
  • Dry cleaning / Ironing
  • Laundromat

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel Additional charge
  • WiFi in the communal areas Additional charge

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

2 Restaurants

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Business

7 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible

Family

Services for children

  • Tourist guide for families
  • Children''s TV Channels

Well-being

Lagoon style pool

  • Outside
  • On site

Gymnasium

  • On site
  • Sauna room

Sports and leisure

Gym

  • On site

Bodybuilding equipment/Gym

  • Nearby

Gym

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 102 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.04 m / 6.73 ft

  • Parking pricing: 25 AUD 25 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

TALES BAR

Non contractual photo

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Payment

  • Cash
  • Credit card

Located in the lobby, Tales Bar offers views of the lagoon style pool with its wonderful cascading waterfalls. Relax with a wine, beer or cocktail in hand - the perfect place for business meetings or a cocktail before dinner.

You'll just love chilling out in this lagoon style pool with cascading waterfalls. It's the perfect place to be when you're looking for somewhere to cool off or just take your mind off the day and make the most of the holiday vibe.

You don't have to miss a day or even a minute of your regular workout with our fully equipped gymnasium right here at Mantra Legends Hotel. There is also an inviting sauna as well as a steam room.

At Mantra Legends Hotel, we understand that your wedding day is one of life's most important celebrations. That's why we're dedicated to creating a seamless and memorable experience, providing the perfect backdrop for your special day in the heart of Surfers Paradise. Ideally located just 100 metres from the iconic Gold Coast beachfront, Mantra Legends combines contemporary elegance with exceptional hospitality. From romantic outdoor settings and beautiful poolside photo opportunities to stylish reception venues and comfortable accommodation for you and your guests, every element has been thoughtfully designed to make your wedding truly unforgettable. Our experienced Wedding Coordinators will guide you through every stage of the planning process, ensuring no detail is overlooked. With a selection of versatile event spaces, personalised wedding packages, and a range of dining experiences to suit every style and celebration, we can tailor your wedding to reflect your unique vision. Whether you're planning an intimate gathering or a grand celebration, Mantra Legends Hotel offers the perfect combination of location, accommodation, exceptional cuisine, and dedicated service to create a wedding day you'll cherish forever. Celebrate, connect, and create lifelong memories at Mantra Legends Hotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,728 reviews

Customer review rating 4.5/5

Kurt G. Couples - Confirmed reviews ALL

Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed your five-day stay at Mantra Legends and had such a lovely experience with us. It’s fantastic to know that you appreciated our convenient location, with the beach and everything you need just a short distance away. Thank you for choosing to stay with us. We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay. Kind regards, Gaiya Nakata Assistant Manager

Customer review rating 5.0/5

Ben J. Families - Confirmed reviews ALL

Thank you for your wonderful feedback. We’re delighted to hear that you had a comfortable two-night stay with us and enjoyed our excellent location. It’s also fantastic to know that you enjoyed our breakfast buffet and appreciated the variety of options available. Thank you for choosing to stay with us. We truly appreciate your kind comments and look forward to welcoming you back again in the future. Kind regards, Gaiya Nakata Assistant Manager

Customer review rating 3.5/5

Kristie W. Couples - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We’re sorry to hear that you felt uncomfortable with the approach regarding the loyalty program during your stay. We completely understand that when you are on holiday, you want to relax and enjoy your time without feeling pressured to participate in promotional or sales activities. We also apologize that you were approached again while you were trying to enjoy a drink and unwind. We appreciate you bringing this to our attention and will share your feedback with the relevant team to ensure guests are approached respectfully and given the space to enjoy their stay. We sincerely regret that this impacted your experience and appreciate your honest feedback. Kind regards, Gaiya Nakata Assistant Manager

Customer review rating 2.0/5

Daniel M. Business - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with the lifts and the cleanliness of your room. We understand how frustrating it would have been to experience long waiting times and crowded lifts, particularly when trying to access your room. We are especially concerned to hear about the stained towel and the mark you noticed on the bed sheet. This is certainly not the standard of cleanliness we expect to provide. We apologise sincerely and will be raising your comments with our Housekeeping team to ensure our linen presentation and room servicing procedures are reviewed. We appreciate you bringing these matters to our attention, as your feedback helps us identify areas where we need to improve. Please accept our sincere apologies for the inconvenience and disappointment caused. We hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Gaiya Nakata Assistant Manager

Customer review rating 1.5/5

Dina A. Couples - Confirmed reviews ALL

Thank you for taking the time to share your feedback, and we’re sorry that your first stay with Mantra Legends did not meet your expectations, particularly during such a special occasion as your anniversary. We understand how disappointing it must have been to arrive hoping for an ocean view and to find that the room did not provide the experience you had anticipated. We sincerely apologise for the concerns you experienced with the carpet, bed comfort and room odour. Your feedback regarding the room condition will be shared with our Housekeeping and Maintenance teams for review. We would also like to clarify that room upgrades, including requests for specific views, are not guaranteed and are subject to availability at the time of arrival. While we always do our best to accommodate guest preferences, we are unable to guarantee an upgrade or particular room location. We’re disappointed to hear that your experience has affected your decision to return. We appreciate you bringing these concerns to our attention and hope we may have the opportunity to provide you with a much better experience in the future. Kind regards, Gaiya Nakata Assistant Manager

Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed your five-day stay at Mantra Legends and had such a lovely experience with us. It’s fantastic to know that you appreciated our convenient location, with the beach and everything you need just a short distance away. Thank you for choosing to stay with us. We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay. Kind regards, Gaiya Nakata Assistant Manager

Customer review rating 5.0/5

Ben J. Families - Confirmed reviews ALL

Stayed for 2 nights and had a very comfortable time here. Location is excellent, breakfast buffet has plenty of options and all very nice.

Thank you for your wonderful feedback. We’re delighted to hear that you had a comfortable two-night stay with us and enjoyed our excellent location. It’s also fantastic to know that you enjoyed our breakfast buffet and appreciated the variety of options available. Thank you for choosing to stay with us. We truly appreciate your kind comments and look forward to welcoming you back again in the future. Kind regards, Gaiya Nakata Assistant Manager

Customer review rating 3.5/5

Kristie W. Couples - Confirmed reviews ALL

I wasn’t happy that as soon as I walked in the door I had someone trying to sell us a loyalty program I’m on holidays and don’t need that went down to have a drink and relax and they came straight over again

Thank you for taking the time to share your feedback. We’re sorry to hear that you felt uncomfortable with the approach regarding the loyalty program during your stay. We completely understand that when you are on holiday, you want to relax and enjoy your time without feeling pressured to participate in promotional or sales activities. We also apologize that you were approached again while you were trying to enjoy a drink and unwind. We appreciate you bringing this to our attention and will share your feedback with the relevant team to ensure guests are approached respectfully and given the space to enjoy their stay. We sincerely regret that this impacted your experience and appreciate your honest feedback. Kind regards, Gaiya Nakata Assistant Manager

Customer review rating 2.0/5

Daniel M. Business - Confirmed reviews ALL

The lifts were a nightmare, you could be waiting 5 mins to get to your floor, then have to share a lift with so many people it was likely over capacity. My sheets and towels were also dirty with a yellow stain on the towel and a dot of maybe blood on the bed sheet. I had the same dot for multiple days so i guess these arent changed, just made.

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with the lifts and the cleanliness of your room. We understand how frustrating it would have been to experience long waiting times and crowded lifts, particularly when trying to access your room. We are especially concerned to hear about the stained towel and the mark you noticed on the bed sheet. This is certainly not the standard of cleanliness we expect to provide. We apologise sincerely and will be raising your comments with our Housekeeping team to ensure our linen presentation and room servicing procedures are reviewed. We appreciate you bringing these matters to our attention, as your feedback helps us identify areas where we need to improve. Please accept our sincere apologies for the inconvenience and disappointment caused. We hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Gaiya Nakata Assistant Manager

Customer review rating 1.5/5

Dina A. Couples - Confirmed reviews ALL

First time we stay at a Mantra hotel and we were expecting a much better experience. First of all we booked this over 2 months ago and I requested a beach view, as my husband and I were celebrating our anniversary we wanted to have the best experience we could but the worst was the room, the carpet was very dirty, the bed was uncomfortable and there was a bad smell in the room. I don't think we'll be staying at this hotel again !!

Thank you for taking the time to share your feedback, and we’re sorry that your first stay with Mantra Legends did not meet your expectations, particularly during such a special occasion as your anniversary. We understand how disappointing it must have been to arrive hoping for an ocean view and to find that the room did not provide the experience you had anticipated. We sincerely apologise for the concerns you experienced with the carpet, bed comfort and room odour. Your feedback regarding the room condition will be shared with our Housekeeping and Maintenance teams for review. We would also like to clarify that room upgrades, including requests for specific views, are not guaranteed and are subject to availability at the time of arrival. While we always do our best to accommodate guest preferences, we are unable to guarantee an upgrade or particular room location. We’re disappointed to hear that your experience has affected your decision to return. We appreciate you bringing these concerns to our attention and hope we may have the opportunity to provide you with a much better experience in the future. Kind regards, Gaiya Nakata Assistant Manager

Customer review rating 4.0/5

Paul O. Couples - Confirmed reviews ALL

Arrived at about 11.15 and was told that room wasnt ready and we knew that room probably wouldn't be ready but being told by receptionist that room will be ready soon and we'll call you. Fine,but then checking at 1200/1300 and room not ready . Room was ready at 1400 ,normal check in time.. Wouldve had no problem if told that at 11.15 as we had clothes on to go for walks anyway which we did .

Thank you for taking the time to share your feedback. We understand your frustration regarding the wait for your room. While you understood that it might not be ready at 11:15am, we apologies that the expected wait time was not communicated clearly and that you had to check back several times before the room became available at 2:00pm. We appreciate your feedback and will remind our Front Office team of the importance of providing clear information regarding early arrivals. Thank you again for choosing to stay with us. We hope to provide you with a smoother experience next time. Kind regards, Gaiya Nakata Assistant Manager

Customer review rating 4.5/5

Jennifer R. Q. Families - Confirmed reviews ALL

We arrived settled into our room and unfortunately our toilet didn't flush with no hesitation the manger immediately upgraded our room from city view to ocean view and waved our car park fee

Thank you for your wonderful feedback. We’re delighted to hear that, despite the initial issue with your toilet, our team was able to respond promptly and make alternative arrangements for you. We’re pleased that you enjoyed the upgrade to an ocean view room and that we could also assist by waiving the car parking fee. Our team always aims to resolve any issues as quickly as possible and ensure our guests feel well looked after throughout their stay. Thank you for your understanding and for sharing your experience. We look forward to welcoming you back again in the future. Kind regards, Gaiya Nakata Assistant Manager

Customer review rating 3.0/5

Michelle M. Couples - Confirmed reviews ALL

Carpet stained, long hair from cleaners I’m assuming on toilet seat. Chipped paint and TV was very small. Tired and needs updating.

Thank you for taking the time to share your feedback. We’re sorry to hear that the condition and presentation of your room did not meet your expectations. We sincerely apologise for the cleanliness concerns you experienced, including the hair on the toilet seat, as this is certainly not the standard we aim to provide. We also appreciate your comments regarding the stained carpet, chipped paint, television size and the overall condition of the room. We recognize that some areas of the property would benefit from updating, and your feedback is valuable as we continue to work towards future improvements. Your comments will be shared with our Housekeeping and Maintenance teams for review and follow-up. Thank you again for your honest feedback. We hope to have the opportunity to provide you with a more comfortable and enjoyable experience in the future. Kind regards, Gaiya Nakata Assistant Manager

Customer review rating 1.5/5

Tyala G. Couples - Confirmed reviews ALL

Super disappointing stay. -Arrived a few hours early, understood we would not be able to check in early, but were told that they would call us when the room was ready. We never received a call. -Every day when entering the hotel, were asked the same 3 questions by the “vacation tour guides”, and when we had a genuine question about what was the best way to get to Australia Zoo [in terms of transport], were told “oh I dunno, google maps?” -We then enter our room- dishwasher has an out of order sign on it, no fans in the bathroom, toilet paper stuck in a PowerPoint, and a mattress that half of it had basically collapsed in on itself. -We had paid for our stay through luxury escapes, which advised we would have a “premium” bottle of wine and a charcuterie board. What we received was Moscato, and a charcuterie board consisting of a few olives, some bird seed, and two slices of ham cut in half, along with two slices of kraft cheese also cut in half. Not exactly the premium experience we were expecting. -The next morning, we asked to change to an equivalent room. We also told them we were on our way out and would be happy to move rooms later in the day to give them and us time to organise ourselves, as we also had someone waiting to pick us up and drive us out to Movieworld. We were then called back within 15 minutes and told “you can move but it has to be now” so we ended up being late to our day out at Movieworld. -To top it all off, our new room was smaller and was clearly a downgrade. We also ended up with a 20” TV that was on a shelf that was lower than the bed. -Overall “cleanliness” of the hotel.. there was an open can of Woodstock right outside the lift that sat there for two days, along with two ikea bags full of dirty laundry sitting in the hallway for all 4 nights we stayed there. I would also hate to think how they cleaned our first room’s dishes, considering there was no dishwasher and no cleaning products in the room. -oh and if you want to weigh your luggage before you go to the airport, you have to pay to use the scale😂 So if you can look past the above issues, -Location of the hotel was great -Buffet breakfast, was actually alright. I would normally never leave a review like this, but for the price we paid to stay for 4 nights, I expected more than less than the bare minimum. Personally I will never stay at this hotel or anything even remotely connected to it ever again 😂

Dear Tyala G. Thank you for taking the time to tell us about your experience at the Mantra Legends Surfers Paradise. I do apologise for the disappointment endured during your stay with us, this is absolutely not our standard. Please do not hesitate to be in contact if you wish to discuss the matter in further details. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sophie Corbel Duty Manager

Customer review rating 3.0/5

Robert Q. Solo - Confirmed reviews ALL

Mixed experience. Ideal location in the heart of the Gold Coast which was the main pro. Arrived at around 10pm and had to wait for someone else to go through the front door of the hotel to get to the reception desk, it was unclear how late night check in was meant to work. Room was dated and a bit dingy, with rust and some stains in the bathroom. The bath plug wasmissing from the bathtub so couldn't take a bath, chose a room for a city view and was on the second floor, just overall a bit underwhelming for the price I paid. Breakfast was easily enough but understaffed - so you'd get down there and have to wait for whoever was clearing tables to come to the desk to get you in. Food was fine but repetitive after 4 days and could have used more variety. Air con in the room wasn't powerful enough and the room was uncomfortably stuffy. Staff were all friendly and helpful, no issues there - they just seemed overworked.

Dear Robert, We very much appreciate your comments regarding your stay at the Mantra Legends Surfers Paradise. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sorry that you felt let down by our breakfast options, I will be sure to pass your feedback onto our Chefs. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kindly, Jordan Egan Assistant Manager

Customer review rating 5.0/5

Bev M. Friends - Confirmed reviews ALL

Staff were attentive and helpful from the time of booking right through to our departure making for a lovely time at this accommodation.

Dear Bev, We very much appreciate your comments regarding your stay at the Mantra Legends Surfers Paradise. It was a pleasure to have you as our guest and I hope we can welcome you back again soon. Kindly, Jordan Egan Assistant Manager

Customer review rating 4.5/5

Ruby C. R. Solo - Confirmed reviews ALL

Staff were friendly and happy to help. Accomodation was clean and comfortable. Happy hour prices could have been better, but the drink was nice.

Dear Ruby, Thank you so much for the lovely review! I am so pleased you had a comfortable and enjoyable stay with us. We loved having you as our guest and we hope to welcome you back for another stay soon! Kindly, Jordan Egan Assistant Manager

Customer review rating 1.5/5

Shogo Y. Business - Confirmed reviews ALL

It was easy to book on the Accor website, however when we checked in (we had 3 rooms for each guest), they mixed up names (surname was mine, first name was one of my guest's names) and it took time to sort it somehow, even though we had an email confirmation for each guest... Staying at the hotel is good, can't complain. Great location to shop, food & the beach. The process of checking out was relatively ok, but they still had the guest names wrong. 3 days after the check-out date, I saw my bank transaction statement, and they charged all the guests' room costs on my credit card which is not ok at all. So I am asking them to fix it (Still no response). The receptionist said that the tax invoice will be sent via email in the afternoon on the day of check-out, 4 days later I received mine (but the name on the invoice is wrong, so I am still chasing up to get the revised one), but we haven't not received ones for our guests for 2 rooms yet... Since it is a work-related trip, I do not want to waste my time to chase them up to request such, overall, I would not go back there again and would not recommend to anyone who uses for work trip. What a pity experience...

Dear Shogo Thank you for taking the time to tell us about your experience at the Mantra Legends Surfers Paradise. I do apologise for the disappointment endured during your stay with us, this is absolutely not our standard. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindly, Jordan Egan Assistant Manager

Customer review rating 5.0/5

Troy G. Families - Confirmed reviews ALL

Great hotel and staff, location is fantastic too, very impressed with the hotel and service.

Dear Troy, Thanks so much for the lovely review! I am delighted to read you found our central location so awesome and that you appreciated our hardworking and friendly staff members, I will be sure to pass your compliments onto them. I hope we can welcome you back for another stay soon! Kindly, Jordan Egan Assistant Manager

Customer review rating 3.5/5

Sharon G. Families - Confirmed reviews ALL

On the day of my arrival, I received a voicemail advising that my payment was overdue and that my booking was at risk of cancellation. This was surprising, as only the day before I had received an email requesting details about my stay, including my arrival time, preferred floor, and complimentary wine choice. There was no mention of any payment issue at that time. When I called to finalise the payment, I was informed that a credit card surcharge would apply. This fee was not disclosed at the time of booking, and I was advised that I could not pay in cash, which had been my intention specifically to avoid additional fees. Upon entering my room, I discovered a dead cockroach inside the wardrobe. This is unacceptable and indicates that the room had not been properly checked or cleaned prior to my arrival. At checkout, I was advised of a bar charge on my room. Again, I was not permitted to pay cash, and this charge had not been disclosed at check‑in. As a Gold member, I expect clear communication, transparency around fees, and a clean, well‑prepared room. Unfortunately, these issues impacted my stay, and I would appreciate clarification on how they will be addressed to prevent similar experiences in the future. Thank you for your attention to this matter.

Thank you so much for taking the time out of your day to write a review. Your feedback is greatly appreciated and definitely valued. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Zac Rossiter Front Office Manager

Customer review rating 4.0/5

Peter W. Couples - Confirmed reviews ALL

We enjoyed our stay with lovely views from the 19th floor as we requested a high floor .The breakfast was good but food could have been hotter . We were a little annoyed by the timeshare people continually trying to converse with us in the foyer even though we said we wernt interested .

Dear Peter, We very much appreciate your comments regarding your stay at the Mantra Legends Surfers Paradise. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kindly, Jordan Egan Assistant Manager

Customer review rating 5.0/5

Leigh N. Families - Confirmed reviews ALL

friendly and accommodating

Dear Leigh, Thank you so much for the lovely review! I am so pleased you had a comfortable and enjoyable stay with us. We loved having you as our guest and we hope to welcome you back for another stay soon! Kindly, Jordan Egan Assistant Manager

Customer review rating 3.5/5

Kylie E. Couples - Confirmed reviews ALL

Room we paid over $900 for was supposed to come with a bottle of wine and a charcuterie board upon arrival. We were only given the wine after I asked for it on the second day. No Doona was supplied just a thin throw blanket. It was freezing of a night but the air con to make it warm was too loud and noisy. We had daily housekeeping though we only opted for it every 2 nd day, our tea+ coffee condiments weren’t topped up until the day before we checked out

Dear Kylie, Thank you for taking the time to tell us about your experience at the Mantra Legends Surfers Paradise. I do apologise for the disappointment endured during your stay with us, this is absolutely not our standard. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindly, Jordan Egan Assistant Manager

Customer review rating 2.0/5

Adam C. Couples - Confirmed reviews ALL

We always stay with you guys as its out pick on the gold coast. We are accor gold members and was quite upset the rewards were not given as we chose not to have our room cleaned for the entire stay. At other mantra resorts if you chose not to have room clean you earn points for every day your room is not cleaned but the woman on the desk at check out told us you dont follow this accor reward system???

Dear Adam, Thank you for taking the time to tell us about your experience at the Mantra Legends Surfers Paradise. I do apologise for the disappointment endured during your stay with us, this is absolutely not our standard. The specific reward system is individual to each hotel, and unfortunately we do not provide this option. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindly, Jordan Egan Assistant Manager

Customer review rating 5.0/5

Megan D. L. G. Families - Confirmed reviews ALL

Fantastic, we had a great time.

Dear Megan, Thanks so much for the lovely review! I am delighted to read you found our central location so awesome and that you appreciated our hardworking and friendly staff members, I will be sure to pass your compliments onto them. I hope we can welcome you back for another stay soon! Kindly, Jordan Egan Assistant Manager

Other web-users rate our hotel

  • 1,221 reviews 9.2/10 Location
  • 1,706 reviews 6.4/10 Room
  • 1,212 reviews 7.6/10 Service
  • 19 reviews 6.8/10 WiFi
  • 669 reviews 4.4/10 Comfort
  • 648 reviews 5.6/10 Cleanliness
  • 462 reviews 7.9/10 Breakfast
  • 304 reviews 6.5/10 Value

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Surfers Paradise Hotels