BreakFree Longbeach Surfers Paradise 3.5 stars

The apartment we were allocated was both unihabitable due to black mold in the air filtration system and - though we had booked for 3 adults and 2 children, only had beds for 2 adults and 2 children! There was no foldaway bed and no extra bedding - on a cold Gold Coast night with one blanket per bed! We did not stay - but spent 40 minutes trying to find somewhere else to stay on a busy Saturday night. I have requested a full refund and I am still waiting for that to reach me.

Units outdated

We have stayed at a lot of Breakfree establishments and this would have to be one of the worst. The cleanliness of the apartment was terrible and the lack of assistance from reception and there availability on checkout at 10.00am on Friday morning was really disappointed, I handed back our keys to one of the tradesman who was working on the reception area refurbishment

Reception closed under renovation. Got turned away. Called, half hour later got told to return. Told no Wi-Fi First room, great view. Torn carpets and furniture. Fridge mouldy. No electricity - fridge tripped circuit board. Half hour later go moved to another room. 8 floors lower. Nice view of other appartments. Faulty power point, have a shock, and "buzzed" continuously. Offered late check out, but key not changed. Couldn't get to carpark to retrieve car. Couldn't get staff to assist. Another guest got us to carpark. Had to wait for another guest to arrive in driveway to get out of carpark door to leave.

Was supposedly attending a conference for the week which was cancelled the afternoon before my arrival. I ended up having a pleasant week watching the surf, catching up on some reading and viewing. (Fortunately I had brought a DVD player with me and the relevant HDMI cord to attach to the TV.) Apartment itself was fine. Kitchen gear as is usual with these places was a bit hit and miss. Main downside was no wifi for the week, in spite of the best efforts of the staff get it set it up for me. Complex is really close to the G-Link tram, great restaurants which you can get take away from and a patrolled surf beach.

Whilst the hotel staff were very friendly and welcoming, the room (505) was old, had mould growing on the kitchen walls and loungeroom blinds, the carpet was old, stained and smelled stale and the aircon in the main bedroom didn't work. The room was not maintained at all. The after hours intercom didn't work properly. The gym was great but the indoor heated pool was cold. We wont stay here again or recommend it to anyone, it didn't fit the price.

Lovely accomodation and facilities but needed a good clean and a few repairs enjoyed BBQ area and pool plus gym

Location is fantastic however we were very disappointed with the dirty dated apartment (room 2004) which is poorly equiped for cooking. We were told this was the third nicest renovated apartment available (first two were not available at the time). Venetian blinds in living areas are broken, hard to open to get any views and covered in dust. There is no working airconditioning (which we were informed about) however there is dust surrounding aircon vents and the fans provided can not be used in the second bedroom as powerpoints are behind the bed and the fan cords are too short. Only one ceiling fan in the main bedroom. Doors and walls are dirty. Second bathroom ceiling paint is peeling. Lounge suite is ripped in numerous spots and lounge cushions dirty. The apartment can sleep 6 people however has a very poorly equipped kitchen with scratched rusty pans and a broken handle knife. No tea towel or kitchen washing scourer is provided. The apartment is in desperate need of painting and replacing of lounge suite, rusty bar stools, blinds and kitchen utensils. Air conditioning should also be fixed.

Unfortunately the air conditioning wasn’t working and there is no fans in the main living area so when the it was very warm when no breeze! Also the fan in the second bedroom only had one speed of low which also made things a little uncomfortable.

I have stayed at various Breakfree resorts including the Longbeach a couple of times and always enjoyed the experience. I had no hesitation in choosing the Longbeach again which has good facilities (with a gym), in a great location that’s just a skip across the road to the beach and close, but not too close, to the Surfers Paradise hub. I must say that I was really impressed with the Reception team who were very helpful, moving me to a different apartment straight away, which made all the difference to my holiday - I really appreciated it, thank you :-)

My husband and I have stayed several times at Longbeach so it feels like home. The apartments are spacious and comfortable with great views of the ocean - perfect!

Everything went well. The hotel staff was lovely and we got the room we requested for. All the facilities were clean and well maintained

Stayed on the 22nd floor in a 3 bed apartment. Fantastic views of the ocean & the river. The apartment was large with good size bedrooms. Only problem for us was there were 5 adults & 2 of the 3 bedrooms had single beds. The kitchen was well equipped. The apartment as a whole was a little run down & the furnishings need updating. This however was only minor. The wifi does not work well with only intermittent reception. The pool & spa were great, as was the indoor pool. It is close to the beach & all that Surfers has to offer. There is the surf club 2 blocks away & Caville Ave is only a short walk. Would recommend

Well appointed appartment.Beach views up and down the coast. Located across the road from the beach and less than 5 minutes from Cavil Avenue. Always enjoy our stay here

Really enjoyed out stay. Apartment was clean and in good condition. Would highly recommend.