Mercure Tunbridge Wells Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 730 reviews

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Mercure Tunbridge Wells Hotel - Image 1
Mercure Tunbridge Wells Hotel - Image 2
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Mercure Tunbridge Wells Hotel - Image 4
8 Tonbridge Road, Pembury, TN2 4QL TUNBRIDGE WELLS, United Kingdom

Description

Hotel extras

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Nearby landmarks include Tunbridge Wells and Hever Castle

Our accommodation(s)

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Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MALLOWS

Non contractual photo

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You will find individually styled surroundings which offer a relaxed atmosphere.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  730 reviews

TripAdvisor Rating  3.7/5  1,938 reviews

Couldn't have had a better hotel Christmas experience

TripAdvisor rating 5.0/5

Andrew G TripAdvisor review

Just returned from a 3 day stay over Christmas . We were a group of 7 all with dogs . I cannot praise all the staff enough for making us and our dogs so welcome . Being busy over Christmas we were given a separate room for our breakfast and Christmas lunch and nothing was too much trouble for them attending to our every needs . A few comments about the rooms looking tired but mine was clean ,cosy and comfortable with every thing I needed . I certainly would recommend this Mercure hotel and will be returning . Many thanks to all the staff Tim , Jade , Brooke , Steve , Wan , Brad , Finn and Ernest for making our stay so enjoyable .

Customer review rating 3.0/5

Susan G. Friends - Confirmed reviews ALL

Disappointing as the breakfast was poor - not a lot of food and when the bacon did finally arrive it was crispy and burnt staff were helpful but food poor Also as a resident we were told we could not get a drink

Dear Susan G., Thank you for sharing your feedback. I regret that your breakfast experience did not meet your expectations and that the beverage service during your stay was not satisfactory. Your comments regarding the food quality and service will be duly noted for future improvements. Best regards, Mercure Tunbridge Wells Hotel

Customer review rating 4.0/5

Christopher P. Families - Confirmed reviews ALL

Good location.Clean but decor was “tired”. Marks on carpet and chairs.

Dear Christopher P., Thank you for your feedback regarding your recent stay. We are pleased to hear you enjoyed our location and found the hotel clean. We acknowledge your comments about the decor and will take them into consideration as we continuously strive to enhance our guests' experience. Goodbye, Mercure Tunbridge Wells Hotel

Customer review rating 4.0/5

Jackie C. Families - Confirmed reviews ALL

Satisfactory. Reception staff very helpful.

Dear Jackie C., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that our reception staff were helpful during your visit. Your comments are appreciated and valued. Goodbye, and best regards, Mercure Tunbridge Wells Hotel

Customer review rating 5.0/5

Kenneth A. A. Solo - Confirmed reviews ALL

I have now stayed at the Tunbridge Wells Mercure on many occasions, and always it meets & surpasses my expectations. Great staff, very comfortable rooms, great breakfast!

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Other web-users rate our hotel

  • 394 reviews 8.9/10 Location
  • 1,152 reviews 6.5/10 Room
  • 1,254 reviews 8.8/10 Service
  • 19 reviews 4.7/10 WiFi
  • 528 reviews 6/10 Cleanliness
  • 443 reviews 7.9/10 Breakfast
  • 249 reviews 5/10 Vibe
  • 241 reviews 4.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.