Mercure Perth Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 549 reviews

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Description

Hotel extras

  • The Brasserie Restaurant serves international cuisine

  • The Kinnoull suite accommodates up to 120 guests

  • Converted 15th century watermill with unique features

  • Free on-site car park for guests

Our accommodation(s)

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Hotel location

Mercure Perth Hotel

West Mill Street
PH1 5QP PERTH
United Kingdom

GPS:56.397455, -3.436108

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from The Grill menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  549 reviews

TripAdvisor Rating  3.4/5  1,619 reviews

Customer review rating 4.0/5

Tim S. Couples - Confirmed reviews ALL

Wonderful location that met our needs. Staff was friendly and helpful. Room 203 was worn and tired. Small shower, lack of convenient charging ports, and bare spots on the carpet and sitting chair. Bed was small but comfortable.

Dear Tim, Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our location and found our staff to be helpful. We appreciate your comments on the room's condition and will take them into consideration as we plan future improvements. Kind Regards, Team Mercure Perth, Scotland

Customer review rating 2.0/5

Christopher I. Couples - Confirmed reviews ALL

Facilities and decor tired and shabby. HW tap in bathroom dangerously hot. Would not revisit unless improvements occur

Dear Christopher, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the condition of our facilities and the bathroom tap. Your insights are valuable in guiding our future enhancements to ensure a better experience for our guests. Kind Regards, Team Mercure Perth, Scotland

Upgrade investment desperately needed

TripAdvisor rating 2.0/5

cjdimrie TripAdvisor review

Kind and helpful staff - but yhe hotel is tired, shabby and dingy. The room was COLD, and dirty. Fittings in poor, dilapidated condition, and pretty ancient. Cannot recommend as accommodation

Dear cjdimrie, Thank you for your feedback regarding your recent stay at our hotel. We regret that your experience did not meet your expectations due to the condition of the facilities and the temperature in your room. Your comments have been noted for future considerations. Kind Regards, Team Mercure Perth, Scotland

Customer review rating 4.5/5

Loucas H. Families - Confirmed reviews ALL

A hotel to stay again, with everything you need. Cleanliness warm rooms. But most is the staff all of them polite efficient with a personal touch.

Dear Loucas, Thank you for sharing your positive experience at Mercure Perth Hotel. We are delighted to hear that you appreciated our convenient location, comfortable accommodations, and the variety of amenities we offer. It is particularly gratifying to know that our staff's friendliness and efficiency enhanced your stay. Your kind words motivate us to maintain our commitment to providing exceptional service. We look forward to welcoming you back in the future. Kind Regards, Team Mercure Perth, Scotland

Customer review rating 1.0/5

Colin M. Families - Confirmed reviews ALL

Receptionist (Cynthia) was pleasant. Room 111 (she changed us from another room to this one on arrival for some reason) A small room for a double. Door sticking, showed signs of previous repair. Shabby chair - cracked fabric. Metal windows showing their age, Broken lid on kettle. Accumulation of dust &c behind the single bedside table. Tired bathtub.

Dear Colin, Thank you for your feedback regarding your recent stay at Mercure Perth Hotel. We appreciate your kind words about our receptionist. However, I regret to hear that your room did not meet your expectations due to various issues, including maintenance concerns and cleanliness. Your comments are important to us, and we will ensure that they are communicated to the relevant departments for review. We strive to enhance our guests' experiences and hope for the opportunity to serve you better in the future. Kind Regards, Team Mercure Perth, Scotland

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Other web-users rate our hotel

  • 814 reviews 9/10 Location
  • 1,167 reviews 4.6/10 Room
  • 1,555 reviews 9.5/10 Service
  • 56 reviews 2.1/10 WiFi
  • 529 reviews 4.6/10 Vibe
  • 446 reviews 4/10 Amenities
  • 442 reviews 7.6/10 Breakfast
  • 426 reviews 6/10 Cleanliness

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