Mercure Zurich City 4 stars

Customer review rating (ALL Rating) 4.4/5 1,688 reviews

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Vulkanstrasse 108b, 8048 ZURICH, Switzerland

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Mercure Zurich City

Hotel for travellers looking for local and authentic experiences

A rich breakfast buffet is served each morning at the Hotel Zurich in Altstetten. In the evening, let us spoil you with culinary delights in the DELI restaurant and in our bar. For a small snack, the hotel 24 hours mini market is available. Enjoy moments of well-being in the modern hotel rooms, in the spacious wellness area and on the outdoor terrace. Perfect for attending numerous events. The Swiss Life Arena is only a few minutes away.

The Uetliberg is Zurich's local mountain. From the summit you can see an impressive panorama: the city, the lake and, with a bit of luck, the Alps. The mountain is perfect for a hiking trip - far away from the hustle and bustle of the city. Lake Zurich is located southeast of the city center. It is also an excellent excursion destination. The adjacent wine-growing region invites you to enjoy a glass of wine with friends in the evening sun by the lake before heading back to the hotel.

The lively district of Niederdorf - also known as Niederdörfli - is part of Zurich's old town. It is known for its medieval squares and streets, cathedrals and waterfront. The Mercure Zurich City is not far thanks to public transportation.

Hello at the Mercure Hotel Zurich! Enjoy your stay in modern rooms, relax on the outdoor terrace and benefit from the optimal connection to the city center by public transportation. Look forward to the vibrant metropolis!

Tanja SCHULTE, Hotel Management

Hotel extras

5-minute walk from the Swiss Life Arena
Hotel in Zurich's city center near public transportation
GreenSign Hotel Level 4 - GSTC compliant and Swisstainable Level 3
Spacious wellness area with roof terrace
DELI Restaurant and Bar with spacious outdoor terrace

Our accommodation(s)

Room

Comfort rooms with 1 double bed

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Double bed(s)
Views: City View

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Room

Comfort rooms with 2 single beds

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Twin bed(s)
Views: City View

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Room

Superior room with 1 double size bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x Double bed(s)
Views: City View

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Room

Superior rooms with 2 single beds

2 pers. max
21 m² / 226 sq ft

Bedding 1 x Twin bed(s)
Views: City View

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Room

Privilege rooms with 1 double bed and 1 sofa bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s) and 1 x Single bed(s)
Views: City View

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Room

Comfort room is accessible

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Double bed(s)
Views: City View
Accessible room

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Room

Superior double room with connecting door

3 pers. max
21 m² / 226 sq ft

Bedding x Twin bed(s)
Views: City View

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Room

Comfort room is accessible

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Double bed(s)
Views: City View
Accessible room

See availabilities

Hotel location

Mercure Zurich City

Vulkanstrasse 108b
8048 ZURICH
Switzerland

GPS:47.3934723, 8.484485

+41 43 523 12 00

ZUERICH ALTSTETTEN

Highway exit

Access: 1 km / 0.62 mi 2 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Breakfast
Bar
Meeting rooms
100% Non Smoking Property

DELI

The DELI Restaurant of the Hotel Mercure Zurich offers both a city lunch and a la carte dishes in a cozy atmosphere. In a relaxed atmosphere or on the outdoor terrace, the restaurant delights with regional and light dishes.

DELI BAR

Currently unavailable

Get pampered in the DELI Bar with refined cocktails and a wide range of snacks. End the evening here in a pleasant atmosphere with your fellow travelers and a drink of your choice.

Meetings & Events

Number of Meeting Room: 8
Surface of the largest room: 190 m² / 2045 sq ft
Maximum seats capacity: 100
Maximum capacity for banquets: 0

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.4/5 1,688 reviews

Louise P. Couples - 7/17/2026 Confirmed reviews ALL

I booked a privilege room and whilst it was modern and clean we found it to be a little dark and the air conditioning wasn’t working well at all. The bathroom was spacious and well set out, great design. The bed was comfortable. The Spa area is wonderful with the steam room and 2 saunas plus ice chips and cooling mist. It’s really luxurious and is a real perk while staying here. Overall there were some great points to this Mercure but I wouldn’t personally stay again mainly because of the temperature of the room and the general layout of the rooms being so far away down lots of winding corridors.

Dear Louise P., Thank you for sharing your feedback regarding your recent visit to Mercure Zürich City. We appreciate your compliments about the modern design and cleanliness of your privilege room, as well as the spacious bathroom and comfortable bed. It is gratifying to know that you enjoyed our luxurious spa facilities, including the steam room and saunas. We sincerely apologize for the issues you experienced with the air conditioning and the layout of the hotel. Your comfort is important to us, and we regret that these aspects did not meet your expectations. We value your insights and will take them into consideration as we continually strive to enhance our guests' experiences. Thank you for choosing to stay with us, and we hope you will consider giving us another opportunity in the future. Best regards, Mercure Zürich City

Jane B. Couples - 7/16/2026 Confirmed reviews ALL

We arrived around 4.30pm - had checked in online but still had to go to check-in to show ID. Sebastian checked us in but was not very friendly, continuously talking to another staff member. We went to the room and turned on the TV - it listed many English channels none of which worked except the bbc news. My husband (as there was no phone in the room) went to reception to ask about this and to get some cold drinks and ask how to turn up the air on in the room. By then, there was a long queue - not enough staff to check people in. Sebastian was more friendly and told him that English channels did not work - a list of working channels should be provided in the room when this is the case, that we could not control the air cooling system but they would provide a fan which they did. We then went to get something to eat. Stood at the bar for 10 mins with no acknowledgement. We did not know if the bar and restaurant served the same food. Sebastian appeared and when I stopped him and asked he said the restaurant was round the corner. We went there only to be told that we needed to eat in the bar part of the restaurant as they had a group of 40 in the private room and they were short staffed. About 30 mins after arriving a waiter came with menus and apologised for the wait. We ordered drinks and then food when the drinks arrived. The starter arrived quite quickly then we waited 30 mins for the main courses which arrived before the starter plate had been cleared. The food was good. There was clearly not enough staff when there was obviously a group booked in. Our waiter was very apologetic and friendly but then when the bill came someone had charged an extra drink to our bill that had to be credited. On check-out again a queue just before check-out time. The lady asked if we had had a nice stay and I said ok. She looked at me but did not ask for anymore feedback. I was disappointed as the previous reviews we read before booking were good.

Dear Jane B., Thank you for sharing your experience at Mercure Zürich City. I sincerely apologize for the inconveniences you encountered during your stay. It is regrettable to hear that the check-in process did not meet your expectations and that our staff's attentiveness did not reflect our usual standards of hospitality. We appreciate your feedback on the communication regarding television channels and the air conditioning system; we will take your comments into consideration for future improvements. I acknowledge the delays you faced at the bar and the restaurant. Our aim is to provide all guests with timely service, and it is unfortunate that you experienced longer wait times during your visit, especially with a large group present. I appreciate your understanding regarding the situation and your kind words about the food quality. Finally, I regret the oversight regarding your bill at check-out. We strive for accuracy in our service, and I understand how this added to your disappointment. Thank you again for your feedback. We value your insights and hope to improve based on your experience. Best regards, Mercure Zürich City

Yuhong H. Couples - 7/14/2026 Confirmed reviews ALL

Dear Yuhong H., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our location, service, and the variety of breakfast offerings. Congratulations on your honeymoon, and we appreciate your feedback about our staff and accommodations. Best regards, Mercure Zürich City

Roy W. Families - 7/10/2026 Confirmed reviews ALL

Dear Roy W., Thank you for your wonderful feedback regarding your recent stay at Mercure Zürich City. We are delighted to hear that you found our location convenient and that your daughter enjoyed the comfortable extra bed. It is gratifying to know that our front desk team provided you with consistent and professional service. Furthermore, we are pleased that our breakfast exceeded your expectations. Your kind words motivate us to continue delivering exceptional experiences. Best regards, Mercure Zürich City

Zhengge Z. Business - 7/9/2026 Confirmed reviews ALL

I stayed there during 27-28 June 2026 but have not received my deposit yet at least until now 9th July. I emailed them, then no apologies and just an excuse of technical issues and asked me to provide further info. Then no more process and kept silent, no more response from their email address. No choice but have to raise a dispute via my card bank. Such a time-wasting process and unnecessary, unprofessional service provided by this hotel’s staffs.

Dear Zhengge Z., Thank you for taking the time to share your feedback regarding your recent experience with us. I sincerely apologize for the inconvenience you encountered concerning the refund of your credit deposit. It is our policy to ensure that all financial transactions are handled efficiently and transparently. I regret that this was not your experience. I understand how frustrating it can be to feel unheard, especially in a situation that requires timely resolution. While we strive to provide our guests with prompt assistance, the technical issues you mentioned are not reflective of our usual standards of service. I assure you that your feedback will be taken seriously as we continuously seek to improve our operations. Thank you for your understanding, and I hope for the opportunity to restore your faith in our services in the future. Best regards, Mercure Zürich City

Web-users rating

Other web-users rate our hotel

785 reviews 8.9/10 Location
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Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Mercure Zurich City, check-in is from 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Zurich City regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.