Mercure Zurich City 4 stars

Customer review rating (ALL Rating) 4.4/5 1,596 reviews

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Description

Hotel extras

  • 5-minute walk from the Swiss Life Arena

  • Hotel in Zurich's city center near public transportation

  • GreenSign Hotel Level 4 - GSTC compliant and Swisstainable Level 3

  • Spacious wellness area with roof terrace

  • DELI Restaurant and Bar with spacious outdoor terrace

Our accommodation(s)

Hotel location

Mercure Zurich City

Vulkanstrasse 108b
8048 ZURICH
Switzerland

GPS:47.3934723, 8.484485

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

DELI

The DELI Restaurant of the Hotel Mercure Zurich offers both a city lunch and a la carte dishes in a cozy atmosphere. In a relaxed atmosphere or on the outdoor terrace, the restaurant delights with regional and light dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,596 reviews

Customer review rating 4.5/5

Nasheen A. Couples - Confirmed reviews ALL

Everything was good except for the design of the bathroom. It wasn't comfortable, and I think the room could have been rearranged so that the bed is away from the bathroom.

Dear Nasheen A., Thank you for your kind words regarding our location and staff. We appreciate your feedback about the bathroom design and room arrangement. Your comments are valuable as we continually strive to enhance our guests' experiences. Best regards, Mercure Zürich City

Customer review rating 5.0/5

Joshi A. Families - Confirmed reviews ALL

Our stay at the Mercure Zurich City Hotel was very pleasant overall. Although many of the guests seemed to be attending various conferences, the atmosphere remained comfortable and welcoming. We especially appreciated how lively the hotel felt, without being overwhelming. The breakfast offered a good variety of options, making it easy to find something for everyone. The staff were particularly kind and accommodating toward children, which made a big difference for our family. Another major advantage is the location—the hotel is within walking distance of a major train station, making it very convenient for getting around the city. Overall, a great choice for both families and business travelers.

Dear Mr. Joshi, Thank you for taking the time to share your experience at Mercure Zürich City. We are delighted to hear that your stay was pleasant and that our staff contributed positively to your visit. It is gratifying to know that the lively atmosphere of our hotel enhanced your experience, especially for your family. We are also pleased that you enjoyed the variety of options available at breakfast and found our location convenient for exploring the city. Our team's commitment to ensuring a welcoming environment for all guests, including families, is something we take great pride in. Your feedback is invaluable to us, and we appreciate your recommendation for both families and business travelers. We hope to have the pleasure of welcoming you back in the future. Best regards, Mercure Zürich City

Customer review rating 5.0/5

Philippe R. Families - Confirmed reviews ALL

The staff is very efficient and quite friendly. The bathroom, shower and WC are well designed and quite comfortable and easy to use. The AC (no window opening) is set right. Breakfast is quite good and offers a good selection for a hotel of this category.

Dear Philippe R., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our staff efficient and friendly, and that the comfort of our facilities met your expectations. It is also wonderful to know that you enjoyed our breakfast selection. Your satisfaction is our priority, and we appreciate your positive remarks. Thank you once again for your feedback, and we look forward to welcoming you back in the future. Best regards, Mercure Zürich City

Customer review rating 5.0/5

Lakhan K. Couples - Confirmed reviews ALL

We had a great one-night stay at this hotel. We truly appreciated the complimentary room upgrade, which made our stay even more comfortable. The staff kindly allowed early check-in as the room was available, which was very convenient after our journey. The location is excellent—just diagonally opposite the train station, making it perfect for travelers. The hospitality was warm and welcoming throughout. Overall, a smooth and pleasant experience—highly recommended! We will definitely stay here on our next trip too.

Dear Lakhan K., Thank you for your kind words regarding your recent stay at Mercure Zürich City. We are delighted to hear that you found our location convenient and enjoyed the complimentary room upgrade. It is our priority to provide warm hospitality and ensure a comfortable experience for our guests, and we are glad to know that our early check-in policy added to your convenience after your journey. We appreciate your recommendation and look forward to welcoming you back on your next trip. Best regards, Mercure Zürich City

Customer review rating 5.0/5

Christopher P. Couples - Confirmed reviews ALL

excellent staff, very helpful and attentive

Dear Christopher P., Thank you for your kind words regarding our staff's attentiveness and helpfulness. We are pleased to hear that you had an excellent experience during your stay with us. Your feedback is greatly appreciated. Best regards, Mercure Zürich City

Other web-users rate our hotel

  • 763 reviews 8.9/10 Location
  • 1,245 reviews 6.6/10 Room
  • 916 reviews 8/10 Service
  • 28 reviews 5.8/10 WiFi
  • 469 reviews 8.2/10 Cleanliness
  • 383 reviews 8.2/10 Breakfast

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