Mercure Zurich City 4 stars

Customer review rating (ALL Rating) 4.4/5 1,633 reviews

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Description

Hotel extras

  • 5-minute walk from the Swiss Life Arena

  • Hotel in Zurich's city center near public transportation

  • GreenSign Hotel Level 4 - GSTC compliant and Swisstainable Level 3

  • Spacious wellness area with roof terrace

  • DELI Restaurant and Bar with spacious outdoor terrace

Our accommodation(s)

Hotel location

Mercure Zurich City

Vulkanstrasse 108b
8048 ZURICH
Switzerland

GPS:47.3934723, 8.484485

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

DELI

The DELI Restaurant of the Hotel Mercure Zurich offers both a city lunch and a la carte dishes in a cozy atmosphere. In a relaxed atmosphere or on the outdoor terrace, the restaurant delights with regional and light dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,633 reviews

Customer review rating 2.0/5

Senthil N. D. Business - Confirmed reviews ALL

The staff who managed my checkin and checkout, she does not know your IT systems . Horrible experience, my stored cards don’t work, invoice never gets sent.. very unfriendly tone.. it happens to me only when this staff comes.. otherwise I have had a good experience

Dear Senthil N. D., Thank you for taking the time to share your feedback with us. We are very sorry to read that your most recent stay did not meet the standards you have come to expect from us. We also take your comments regarding the tone of the interaction very seriously, as providing friendly and professional service is extremely important to us. As one of our valued returning guests, your loyalty means a great deal to us, and we truly appreciate the trust you have placed in our hotel over the years. This is why we are especially disappointed to hear that this experience left you with such a negative impression. At the same time, we are grateful for your remark that your previous stays have generally been positive. Please be assured that we will review your feedback internally and address the concerns you have raised. Feedback from our regular guests is invaluable in helping us improve both our service and guest experience. Thank you again for bringing this matter to our attention. We sincerely hope to have the opportunity to welcome you back soon and provide you with the high level of service that you rightfully expect from us. Kind regards, Front Office Team

Customer review rating 5.0/5

Marc S. Business - Confirmed reviews ALL

Great stay at the hotel, lovely room and a good wellness area. I loved the sauna and steam rooms. The breakfast is delicious and plenty to choose from.

Dear Marc S., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our wellness area, delicious breakfast, and the comfort of your room. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Best regards, Mercure Zürich City

Customer review rating 5.0/5

Edward N. Couples - Confirmed reviews ALL

Very comfortable hotel with excellent bed and bathroom. Welcoming staff. Easy walking distance from Stadion Letzigrund

Dear Edward N., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our hotel comfortable and appreciated the quality of our beds, bathrooms, and the hospitality of our staff. We look forward to welcoming you back in the future. Best regards, Mercure Zürich City

Customer review rating 4.5/5

Xavier P. Couples - Confirmed reviews ALL

Conforme

Caro Sr. Xavier P., Agradecemos por sua avaliação positiva. É sempre gratificante saber que nossos hóspedes estão satisfeitos com a experiência proporcionada. Esperamos recebê-lo novamente em breve para mais uma estadia agradável. Atenciosamente, Mercure Zürich City

Customer review rating 4.0/5

Ian H. Couples - Confirmed reviews ALL

Lovely hotel to stay at with an excellent location for visiting Zurich. But please throw away those cheap uncomfortable pillows and stop being so heavy handed with the salt at breakfast!

Dear Ian H., Thank you for your kind words regarding our hotel's comfort and location. We appreciate your feedback on the pillows and breakfast seasoning, as it helps us improve our services for future guests. Your insights are valued. Goodbye, and best regards, Mercure Zürich City

Other web-users rate our hotel

  • 761 reviews 8.9/10 Location
  • 1,232 reviews 6.6/10 Room
  • 925 reviews 8/10 Service
  • 22 reviews 6.2/10 WiFi
  • 468 reviews 8.1/10 Cleanliness
  • 371 reviews 8.2/10 Breakfast

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