Dear S., Thank you for sharing your feedback with us. We sincerely apologize that your experience as an Accor Gold Member did not meet your expectations. We fully understand your disappointment regarding the early check-in and late check-out requests. While these benefits are subject to availability on the day of arrival and departure, we regret that we were unable to accommodate your requests and that you did not feel sufficiently recognized as a valued Gold Member. Your feedback is very important to us, and we will share it with our team to ensure that our members receive the recognition and service they deserve. We hope to have the opportunity to welcome you back and provide you with a much better experience. Kind regards, Your Mercure Hotel Zürich Team

Dear Maria C. A., Thank you for your feedback regarding your recent stay. I am pleased to hear you enjoyed the terrace and sauna. I appreciate your suggestions concerning breakfast options and the chef's responsiveness to requests, which will be taken into consideration for future improvements. Best regards, Mercure Zürich City

Dear Ajay, Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not fully meet your expectations, especially as an Accor Gold member. Regarding the early check-in, late check-out and room upgrade, we would like to clarify that these benefits are subject to availability. When the hotel is fully booked, unfortunately, we are not able to guarantee or provide an upgrade, early check-in or late check-out, as we need to ensure that rooms are available and properly prepared for arriving guests. With regard to luggage assistance, we do offer a porter service at an additional charge. This service needs to be requested in advance. In addition, we always have luggage trolleys available for our guests to use should they prefer to handle their luggage themselves. Regarding drinking water, tap water in Switzerland is safe and fully drinkable. Nevertheless, we always have sparkling water available at Reception. Should you wish to refill your water, our team will be happy to assist you. In addition, our Grab & Go shop is open 24/7, offering guests the possibility to purchase drinks and other items at any time. For communication and assistance during your stay, we also offer a WhatsApp channel, allowing our guests to contact the hotel conveniently without needing to use a telephone in the room. We appreciate your feedback, as it gives us the opportunity to clarify our services and ensure that our guests are aware of the options available to them during their stay. Thank you again for your loyalty to Accor and for sharing your experience with us. We hope to have the pleasure of welcoming you again and providing you with a more enjoyable stay. Kind regards, Front Office Team

Dear Ellen B., Thank you for sharing your feedback regarding your recent stay at Mercure Zürich City. I am pleased to hear that you were able to check in early and found your room to be clean and adequate for your needs after a long journey. I sincerely apologize for the inconvenience you experienced with the key card and the initial response from our reception staff. It is our goal to provide efficient service, and I regret that this did not meet your expectations. Furthermore, I appreciate your comments regarding the towels and the duvet situation. Our team strives to maintain high standards, and your input is valuable in identifying areas for improvement. I am delighted to know that you found our bar staff to be welcoming and friendly. Your overall experience is important to us, and I assure you that your feedback will be reviewed with the appropriate departments to enhance our service quality. Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future. Best regards, Mercure Zürich City

Dear Stephan J., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Zürich City. We genuinely appreciate your comments as they provide us with valuable insights into our guests' experiences. I am pleased to hear that you appreciated our hotel’s location. However, I regret to learn about the challenges you faced with the air conditioning and television in your room. I understand how uncomfortable it can be when the room temperature is not suitable, especially on a hot day. Additionally, I apologize for the delay in communication regarding your request for an iron. It is our goal to ensure that all guest inquiries are handled efficiently, and I regret that we did not meet your expectations in this regard. Regarding the availability of umbrellas, we aim to provide assistance to our guests and I apologize for any inconvenience caused in this instance. Your feedback is invaluable, and I will ensure it is shared with our team as we continually strive to enhance our services. Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future. Best regards, Mercure Zürich City

Dear Srinivasa V., Thank you for sharing your feedback. We are pleased to hear that you had a comfortable stay. We appreciate your suggestions regarding the room key access and the breakfast menu, as we continually strive to enhance our guest experience. Best regards, Mercure Zürich City

Dear Marc s., Thank you for your positive feedback regarding your recent stay at Mercure Zürich City. We are delighted to hear that you enjoyed your experience from check-in to check-out, and that you found our facilities, including the gym and sauna, to your liking. Best regards, Mercure Zürich City

Dear KINGA D., Thank you for taking the time to share your feedback with us. We sincerely apologize that the room temperature made your stay uncomfortable and that you had difficulties sleeping. We fully understand your frustration, especially when the thermostat in the room could not be adjusted to your preferred temperature. Our heating and cooling system is centrally regulated, but we regret that this resulted in a room temperature that did not meet your needs. While our team provided you with an additional heater as a temporary solution, we understand that this was not the experience you expected from a hotel stay. We truly appreciate you bringing this matter to our attention. Your comments regarding the temperature control and the windows will be shared with our management team for further review. We are also pleased that our convenient location near the train station was beneficial to you, despite the distance from the city centre. We hope to have the opportunity to welcome you again and provide you with a much more comfortable experience. Kind regards, Your Mercure Hotel Team

Dear Percis V. D., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found the rooms comfortable and clean. However, we regret that your experience with our breakfast service and dining discounts did not meet your expectations. We strive for clarity in our communication, and we apologize for any confusion that may have occurred regarding your membership benefits. Your comments will be taken into consideration as we continue to improve our services. Best regards, Mercure Zürich City

Dear E. Bilalova, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our comfortable accommodations, spa facilities, and the exceptional service provided by Victoria. Your feedback is greatly appreciated, and we hope to welcome you back soon. Best regards, Mercure Zürich City

Dear James D., Thank you for your positive feedback regarding your recent stay at Mercure Zürich City. We are pleased to hear that you found our location convenient and enjoyed the warm welcome from our staff. It is delightful to know that you appreciated your room and the leisure space. Your kind words about our team will surely motivate them. We hope to welcome you back in the future for another great experience. Best regards, Mercure Zürich City

Dear Mark W., Thank you for your kind feedback. We are delighted to hear that you found our staff friendly and enjoyed the cleanliness and comfort of your room. It is also wonderful to know that you appreciated our convenient location. We look forward to welcoming you back in the future. Best regards, Mercure Zürich City

Dear Michele F., Thank you for your kind words regarding your recent stay. We are delighted to hear that you felt welcomed by our reception team, and we appreciate your continued patronage. It is always a pleasure to host you at your "temporary home." Best regards, Mercure Zürich City

Dear Maria P. V. D. B., Thank you for your feedback. I sincerely apologize for the inconvenience you faced while attempting to contact the hotel. We strive to maintain effective communication channels, and your experience is concerning. Additionally, I regret that the room assigned did not meet your comfort expectations. Your input is valuable, and we will take it into consideration for future improvements. Thank you for your understanding, and we hope to welcome you back in the future. Best regards, Mercure Zürich City

Thank you very much for your excellent 100/100 rating! We are delighted to hear that you appreciated our convenient location and found our staff lovely and helpful during your business stay. Your kind words are a wonderful encouragement to our entire team. We hope to welcome you back to Mercure Zürich City on your next business trip! Warm regards, Your Mercure Zürich City Team

Dear Mr. Chiedozie Thank you very much for sharing your feedback and for choosing Mercure Zurich for your week-long stay. We are delighted to hear that you had a great time with us, enjoyed our breakfast, and appreciated the sparkling water at reception. 😊 Regarding the room cleaning, as a Green-certified hotel, we have implemented measures to reduce our environmental impact. We are always looking for the right balance between sustainability and our guests’ comfort, and we will certainly take your feedback into consideration. Thank you again for your kind words and constructive feedback. We hope to have the pleasure of welcoming you back to Mercure Zurich in the future!