I had a rather mixed experience during my stay at Mercure Zurich City. Shortly after checking in, I noticed that the temperature/ventilation control in my room did not appear to be doing anything. I went to reception to ask about it, and the gentleman at the desk told me he would send a technician. What I found particularly frustrating was the condescending way the situation was handled. Rather than simply explaining to me that the system was ventilation rather than traditional air conditioning, and that the wheel on the wall was not actually functional, I was left waiting approximately 15 minutes for a technician. When the technician arrived, he then proceeded to explain the system to me in an extremely patronising, almost “talking to me like I’m five” manner. It felt very much like I was being mansplained something that I was perfectly capable of understanding. I work as a Front Office Manager myself and have worked in several hotels, so I am very familiar with hotel ventilation and climate-control systems. I was not confused about how air conditioning works — I simply assumed that the control on the wall was functional because, quite reasonably, there was a wheel there that appeared to be designed to control something. A simple explanation from the receptionist when I first went downstairs would have resolved the entire situation immediately. Instead, I spent 15 minutes waiting for a technician, the technician’s time was unnecessarily taken up, and I was left frustrated by being spoken to in a condescending manner. The actual ventilation system was not the issue at all; the way the situation was communicated to me was. Later, I wanted to make a coffee in my room and realized there was no coffee machine or coffee/tea station. I checked my original booking to make sure I had not misunderstood the room category. I had booked a Superior Room, which according to the room description should be larger and include a coffee and tea station. My original room did not appear to correspond to the room I had booked. I therefore went back downstairs to reception. The lobby was very busy, so I ended up waiting at the bar before I could speak to someone. The receptionist then simply handed me a new key to another room. There was no explanation of what had happened, no apology, and no acknowledgement that I had apparently been given the wrong room initially. I found this quite unacceptable. Mistakes can happen, but when a guest has clearly been given a room that does not match what they booked, I would expect at least a brief explanation and an apology when the mistake is corrected. That said, the new room was great and appeared to be the correct room category. Once I was in the correct room, I had a very pleasant experience with the accommodation itself. I would also specifically like to thank Lily and Ali from the bar. Both were exceptionally kind, welcoming and friendly, and you could genuinely tell that they enjoy their jobs. They created a very positive atmosphere and really added a nice touch to my stay. Overall, the biggest issue for me was not that problems occurred — mistakes and misunderstandings happen in hotels. It was the way they were handled, particularly the condescending communication at the beginning and the complete lack of explanation or apology when I was apparently given the wrong room. As someone who works in hotel operations myself, I know how easily both situations could have been handled differently and turned into non-issues.

Rooms were nice but could use more lighting.

Shower head leaks. Shampoo bottle fell off wall. towels thin and small. room freezing. plug sockets not working. iron not working. They had more interest in the Viking river cruise group. All this for CHF 300 per night. as someone that uses this hotel each month, I am not pleased.

Very expensive stay, 280 francs. When I arrived, many signs saying " please try self check-in". I do so, putting in all requested data only to come to the end with a notice " no room assigned, go to front desk". There I must wait in line. When it is finally my turn (only 1 person working réception desk), that person has to go find the manager to assign me a room. Finally, I do get my room, despite the high price, not even a coffee maker in the room. Very disappointing service for high price of the room

Loved my stay there! The bed was very comfortable and the staff were helpful, the gym was also well stocked for a good workout. Great spot as the main stain was only one stop away. Big shout out to Sebastian who was accomodating with my requests. Thank you!

My husband and I had a terrible 4 night stay at the Mercure City Zurich. We checked in with Viking for 2 days and given a room that felt like a sauna. We approached manager, Sebastian, who stated air conditioning could not be controlled and promised a room change. After some time we were told no other rooms were available. On day 3, now under our own reservation, we asked to move rooms. That evening our key card did not work. A receptionist tried her master which did not work also and technician was called. This delayed our dinner as no access to our room. Sebastian did help with this When checking out, I asked to have one days breakfast fee removed as compensation. This was done but after we left hotel they reversed that compensation without letting me know. I would NOT staying at this hotel because of the inability to control climate in rooms and because location is no where near Old Town and no restaurants nearby.

No possibility to lower air con Room was not clean, mini bar was not restock

There are two saunas and one steam bath. Also cold fog and a lot of indoor and outdoor resting area. Great experience.

Positives: The reception manager and team very friendly, professional, and helpful. The hotel has a pleasant atmosphere, and the room was spacious and comfortable. Negatives: Unfortunately, several technical and service-related issues. The payment terminal was not working, the TV (German channels) constantly lost connection, the room key card failed to open the door, complete power blackout in my room due to a faulty fuse, the sink was clogged. Provided quiet room was located directly next to the railway tracks and windows provided insufficient sound insulation. The service ladies in the bar/restaurant unfriendly and ignorant.

It is too hot in the room, we complained several times in the front desk but we were informed that they cannot change the thermostat temperature. It was too hot that my husband got sick colds , cough and fever. They gave us a small fan, which we didnt use coz it wont help to cool the place. Out refrigerator is broke and they couldn't fiz it. I was in a privilege room coz I am an ACCOR member but I was disappointed for the issues not being resolved. The room temperature is very uncomfortable " HOT" .

Hotel is a short distance from the train station, with convenience stores nearby. The staff can be more hospitable.

Tried the self-check. Was OK, but took a lot of time. Was upgraded to superior ;O) and saw now that a proper cup has replaced the crappy cardboard stuff.

Great location- Great comfort

Service was a little rushed, no technician to fix our tv during our stay, jacuzzi was not working and that was a major part of why we came here. And of course they had no plans to fix anything and brushed us off.

I requested early check-in but the receptionist (female and the name starts with M) wanted to charge me 50 chf after keying my name and passport. Another receptionist noticed later that i am a platinum member and that the room was already reserved for me. No apologies from the first receptionist. She was also not informative. She asked me if this is my first time staying at this hotel and i said yes. And after that didn’t inform me anything else at all. During the check in, she probably spoke 5 sentences and that’s it. The second time i and my husband came (another booking). The same receptionist was also demotivated.

Clean, Convenient and quiet

As a Gold Member, I expected to receive some member benefits. However, I was not offered early check-in, and my request for a late checkout of only 1-2 hours was also declined. This was disappointing, as I expected better recognition of my membership status

Everything was good expect breakfast. Fresh fruits instead of fruit salad would be a better option. It’d be nicer if the eggs were made to please the guest’s request. The chef was not very nice or open minded upon egg requests.

We stayed at Mercure Zurich City, and unfortunately, their experience was extremely disappointing. As Accor Gold members, we expected a certain level of recognition and service during their stay. In particular, we were disappointed that the hotel did not provide either early check-in or late check-out, despite our Gold status. Beyond this, several basic aspects of the stay were also below expectations: - No early check-in or late check-out was provided despite their Accor Gold membership. - No assistance was provided with their luggage, and they had to carry it to their room themselves. - No drinking water was provided in the room. - The room did not even have a telephone to contact reception for assistance. These are basic elements of guest service, and the overall experience was particularly disappointing given the expectations associated with being an Accor Gold member. I would request the hotel management to look into this feedback and understand why the stay fell so far short of the level of service and recognition we expected from Mercure and Accor.