Novotel Tangerang BSD City 4 stars

Dear Mr. Patrick S. C. L., Warm greetings from Novotel Tangerang BSD City. Thank you for taking the time to share your feedback following your business stay with us. We are pleased to know that your overall stay was comfortable and enjoyable, and that you appreciated our accommodation, cleanliness, Wi-Fi connection, concierge service, and the assistance provided by our team. At the same time, please accept our apologies that the breakfast experience did not fully meet your expectations. We have carefully noted your rating and comments regarding the breakfast selection, as well as your feedback on our sustainable food initiatives, reduction of single-use plastics, arrival experience, and bar service. These comments will be shared with the relevant teams as part of our continued efforts to improve the overall guest experience. We also sincerely appreciate your loyalty as an ALL Classic member and your feedback regarding the level of recognition received during your stay. Your comments are valuable to us and help us identify where we can provide a more seamless and satisfying experience. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back to Novotel Tangerang BSD City and provide an improved experience on your next visit. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Mr. Teddy K. H., Warm greetings from Novotel Tangerang BSD City. Thank you for taking the time to share your positive feedback following your business stay with us. We are delighted to know that you had an enjoyable experience and were satisfied with our accommodation, cleanliness, breakfast selection, Wi-Fi connection, sustainability efforts, and the service provided by our team. We sincerely appreciate your continued loyalty as an ALL Platinum member, as well as your kind recommendation. Your positive ratings are greatly valued and encourage our entire team to continue delivering warm, attentive, and memorable hospitality. We look forward to welcoming you back to Novotel Tangerang BSD City for another comfortable and pleasant stay. Warm regards, Vania Anggelia Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Khee C. C., Warm greetings from Novotel Tangerang BSD City. Thank you for taking the time to share your positive feedback following your business stay with us. We are delighted to know that you had a comfortable stay and appreciated the neat and tidy accommodation, prompt service, smooth arrival and departure experience, as well as the wide variety of breakfast selections. At the same time, please accept our apologies that the Wi-Fi connection speed did not fully meet your expectations. Your feedback has been shared with our relevant team for further review and improvement. Your excellent ratings and willingness to recommend our hotel mean a great deal to the entire team. We look forward to welcoming you back to Novotel Tangerang BSD City for an even more comfortable and seamless stay. Warm regards, Vania Anggelia Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Edwin R., Warm greetings from Novotel Tangerang BSD City. Thank you very much for sharing your wonderful feedback and for awarding us a perfect score following your first stay with us. We are truly delighted to know that your experience felt like a five-star stay and that you were fully satisfied with our accommodation, cleanliness, breakfast selection, Wi-Fi connection, sustainability efforts, and the service provided by our team. We also sincerely appreciate your loyalty as an ALL Silver member, as well as your perfect recommendation of both our hotel and the ALL loyalty programme. Your generous appreciation means a great deal to our entire team and motivates us to continue delivering warm, attentive, and memorable hospitality. We look forward to welcoming you back to Novotel Tangerang BSD City for another exceptional stay. Warm regards, Vania Anggelia Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Robert B., Warm greetings from Novotel Tangerang BSD City. Thank you for taking the time to share your positive feedback following your family stay with us. We are delighted to know that you had a very pleasant experience and enjoyed the hotel’s interior, wonderful breakfast, comfortable accommodation, and outstanding service from our team. Thank you also for your special appreciation of Aida. We are pleased to know that her attentive service helped make your stay more comfortable. Your kind recognition will certainly be shared with her as encouragement to continue delivering warm and genuine hospitality. We also sincerely appreciate your positive comments regarding our sustainability initiatives, including the responsible reuse of towels and amenities made with more sustainable materials. Your ratings regarding the swimming pool, kids’ services, and our efforts to reduce single-use plastics have been carefully noted and will support our continued improvement. Your intention to stay with us again means a great deal to our entire team. We look forward to welcoming you and your family back to Novotel Tangerang BSD City for another enjoyable and memorable stay. Warm regards, Vania Anggelia Guest Relations Officer Novotel Tangerang BSD City