Dear Mr. Herbert L., Warm greetings from Novotel Tangerang BSD City! Thank you very much for sharing such a thoughtful and heartwarming review of your first stay with us. It was truly a pleasure to welcome you, and we sincerely appreciate your loyalty as an ALL Accor Diamond member. We are delighted to know that your three-night stay was both comfortable and remarkable, from the warm welcome and hotel tour to your upgraded room and the facilities you enjoyed. It is wonderful to hear that The Library, swimming pool, our restaurant, culinary offerings, and convenient location all contributed to making your first experience with us a memorable one. We are especially pleased that the recognition and benefits extended to you as a Diamond member exceeded your expectations. Your generous recognition of Pak Muhammad Adi means a great deal to us. Knowing that his warm welcome, personal assistance, and genuine care throughout your stay made him your “strongest hero” is truly special. We are equally grateful for your kind words for Pak Thomas, Ms. Gareth, Ms. Glo, our Director of F&B, and our Concierge team member. Your appreciation will certainly be shared with each of them as meaningful recognition and encouragement to continue creating memorable experiences for our guests. Above all, knowing that our people, food, service, and hospitality have given you a reason to return is one of the greatest compliments we could receive. Thank you for allowing us to be part of such a wonderful first experience at Novotel Tangerang BSD City. We will be very happy to welcome you back for your second stay, and we hope it will be even more memorable than the first. Warm regards, Rajcenda Syavira Guest Experience Supervisor Novotel Tangerang BSD City

Dear Mr. Joshua W., Warm greetings from Novotel Tangerang BSD City. Thank you very much for sharing such a wonderful review of your recent stay with us. We are truly delighted to know that you had a comfortable four-night stay and enjoyed our new hotel, the cleanliness of your room, the view, and especially the friendly and helpful service provided by our team. It is also wonderful to hear that the room upgrade and welcome amenity exceeded your expectations. As one of our valued ALL Gold members, we are very pleased that you felt well recognized and appreciated during your stay. Your kind words and intention to return mean a great deal to all of us. We will be very happy to welcome you back to Novotel Tangerang BSD City again soon and create another memorable stay for you. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Ms. Jelly J. P., Warm greetings from Novotel Tangerang BSD City. Thank you for taking the time to share your experience with us. We are pleased to know that you had a generally positive stay, particularly with our check-out process, room cleanliness, team service, and WiFi. However, we sincerely apologize for the inconvenience caused by the air conditioning not cooling the room sufficiently, which made the room temperature feel uncomfortable. Your feedback has been shared with our Engineering team for further review and improvement. We truly appreciate your trust in choosing Novotel Tangerang BSD City for your family stay, and we hope to have the opportunity to welcome you back for a more comfortable and enjoyable experience in the future. Warm regards, Vania Anggelia Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Casey J. and Ms. A. J., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share your wonderful experience with us. We are delighted to know that you enjoyed the modern design and detailed finishes of our hotel, particularly the colorful stained-glass elements in our lobby, as well as the spacious, clean, and comfortable room. We are also pleased to hear that the wide selection at our breakfast buffet contributed positively to your stay and that the booking process through WhatsApp was convenient for you. Thank you as well for appreciating our sustainability efforts, especially the use of glass water jars instead of plastic bottles. We truly value your thoughtful suggestion regarding additional refill water stations on each floor and will be pleased to share it with the relevant team for consideration. It means a great deal to know that you would stay with us again and recommend Novotel Tangerang BSD City to your friends. We look forward to welcoming you both back for another comfortable and enjoyable stay. Warm regards, Vania Anggelia Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Teoh H. H., Warm greetings from Novotel Tangerang BSD City. Thank you for taking the time to share your experience with us. We are pleased to know that you found our property welcoming, clean, and well maintained, and that you appreciated the comfort of the room, the attentiveness of our team, and the overall value of your stay. We also sincerely appreciate your recommendation and your constructive feedback regarding the Wi-Fi connection speed. Your comment has been shared with the relevant team for further evaluation, as we continuously strive to improve the experience we provide to our guests. Thank you once again for choosing Novotel Tangerang BSD City. We look forward to welcoming you back on your next visit and providing you with an even more seamless and enjoyable stay. Warm regards, Vania Anggelia Guest Relations Officer Novotel Tangerang BSD City

Kepada Bapak Pariyanto H. yang terhormat, Salam hangat dari Novotel Tangerang BSD City. Terima kasih telah meluangkan waktu untuk membagikan pengalaman menginap Bapak bersama kami. Kami sangat senang mengetahui bahwa Bapak dan keluarga menikmati masa menginap yang nyaman, kamar yang menyenangkan, serta pelayanan yang diberikan oleh tim kami. Kami juga sangat mengapresiasi ucapan terima kasih Bapak atas pelayanan yang diterima selama menginap. Meskipun Bapak tidak mengingat nama rekan kami yang membantu melalui telepon, apresiasi tersebut tetap akan kami sampaikan kepada tim sebagai motivasi untuk terus memberikan pelayanan yang hangat dan responsif. Terima kasih atas kepercayaan Bapak memilih Novotel Tangerang BSD City. Kami berharap dapat kembali menyambut Bapak dan keluarga untuk pengalaman menginap yang sama menyenangkannya di kunjungan berikutnya. Salam hangat, Vania Anggelia Guest Relations Officer Novotel Tangerang BSD City.

Kepada Bapak Muhammad A. P. yang terhormat, Salam hangat dari Novotel Tangerang BSD City. Terima kasih telah meluangkan waktu untuk membagikan pengalaman Bapak dan keluarga bersama kami. Kami sangat senang mengetahui bahwa pengalaman menginap Bapak sesuai dengan ekspektasi, mulai dari lokasi hotel, pilihan makanan, proses reservasi yang praktis, hingga pelayanan selama menginap. Kami juga sangat gembira mengetahui bahwa Library kami menjadi salah satu bagian yang berkesan selama kunjungan Bapak. Area tersebut memang kami hadirkan sebagai ruang yang nyaman bagi tamu untuk bersantai dan menikmati suasana yang berbeda. Terima kasih pula atas apresiasi Bapak terhadap benefit sebagai anggota ALL, termasuk welcome drink yang dinikmati bersama keluarga. Kami turut mencatat penilaian Bapak terhadap fasilitas gym dan kolam renang sebagai masukan bagi kami untuk terus melakukan peningkatan. Kami berharap dapat kembali menyambut Bapak dan keluarga untuk pengalaman menginap yang semakin menyenangkan di Novotel Tangerang BSD City. Salam hangat, Vania Anggelia Guest Relations Officer Novotel Tangerang BSD City.

Dear Ms. Lusiana S., Warm greetings from Novotel Tangerang BSD City. Thank you very much for sharing your lovely feedback with us. We are delighted to know that you and your family had a comfortable and peaceful stay, and that our friendly team contributed positively to your experience. We are also pleased to hear that you appreciated the cleanliness of the hotel, our kids services, and our sustainability initiatives, including our efforts to reduce single-use plastic. Your kind words are truly appreciated and will be shared with our team as encouragement to continue providing warm and memorable experiences for all our guests. We look forward to welcoming you and your family back to Novotel Tangerang BSD City for another enjoyable stay in the future. Warm regards, Vania Anggelia Guest Experience Team Novotel Tangerang BSD City

Dear Mr. Mario R. B., Warm greetings from Novotel Tangerang BSD City! Thank you very much for taking the time to share your experience following your recent stay with us. We are delighted to know that you enjoyed our convenient location near ICE BSD, the cleanliness of the hotel, breakfast selection, service from our team, and the recognition provided as an ALL Platinum Member. We are also pleased that the welcome drink, welcome amenity, and room upgrade contributed positively to your stay. At the same time, we truly appreciate your constructive feedback regarding the room sound insulation, particularly during a busy period when the hotel was highly occupied. We understand how important a quiet and restful environment is, and your comments will be shared with the relevant team as valuable input for further improvement. Thank you once again for your loyalty, recommendation, and continued trust in ALL and Novotel Tangerang BSD City. We look forward to welcoming you back for another comfortable and enjoyable stay in the future. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Kepada Bapak Adhimas P., Salam Hangat dari Novotel Tangerang BSD City! Terima kasih banyak telah meluangkan waktu untuk membagikan pengalaman menginap bersama kami. Kami sangat senang mengetahui bahwa kunjungan Bapak menjadi salah satu pengalaman terbaik, mulai dari proses kedatangan, kenyamanan kamar, kebersihan, sarapan, hingga pelayanan dari seluruh tim kami. Kami juga menghargai masukan Bapak mengenai kecepatan koneksi WiFi. Hal tersebut akan kami sampaikan kepada tim terkait sebagai bahan evaluasi agar pengalaman menginap berikutnya dapat menjadi semakin nyaman dan seamless. Terima kasih atas kepercayaan Bapak sebagai ALL Classic Member dan atas rekomendasi yang diberikan. Kami berharap dapat kembali menyambut Bapak Adhimas di Novotel Tangerang BSD City untuk pengalaman yang sama menyenangkannya, bahkan lebih baik lagi. Salam Hangat, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Ibu Santy S. yang Terhormat, Terima kasih telah meluangkan waktu untuk berbagi pengalaman selama menginap bersama keluarga di Novotel Tangerang BSD City. Kami senang mengetahui bahwa lokasi hotel, keramahan tim kami, kebersihan kamar, serta variasi pilihan sarapan telah memberikan kesan yang positif selama kunjungan Ibu. Kami juga sangat menghargai masukan Ibu mengenai pelayanan tim Security, khususnya dalam hal keramahan serta keaktifan dalam membantu pengaturan area parkir. Hal tersebut telah menjadi perhatian kami dan akan kami jadikan sebagai bahan evaluasi bersama tim terkait agar pelayanan yang diberikan dapat semakin baik. Selain itu, kami mencatat masukan Ibu terkait kecepatan koneksi Wi-Fi. Kami memahami bahwa koneksi internet yang stabil dan cepat merupakan salah satu bagian penting dari kenyamanan selama menginap, dan masukan tersebut akan kami teruskan kepada tim terkait untuk ditindaklanjuti. Terima kasih pula atas kepercayaan Ibu sebagai anggota ALL – Accor Live Limitless Gold. Kami sangat menghargai loyalitas Ibu dan berharap dapat kembali menyambut Ibu beserta keluarga di Novotel Tangerang BSD City dengan pengalaman yang lebih nyaman dan berkesan pada kunjungan berikutnya. Salam Hangat, Vania Anggelia Guest Relations Officer Novotel Tangerang BSD City

Ibu Mira o. s. yang Terhormat, Terima kasih telah meluangkan waktu untuk berbagi pengalaman selama menginap bersama keluarga di Novotel Tangerang BSD City. Kami senang mengetahui bahwa desain hotel yang unik dan estetis, serta pelayanan dari tim kami, telah memberikan kesan yang positif selama kunjungan Ibu. Kami mohon maaf atas ketidaknyamanan yang Ibu alami terkait suara yang berasal dari saluran wastafel di kamar. Masukan tersebut telah kami catat dan akan menjadi perhatian tim terkait untuk dilakukan pemeriksaan serta tindak lanjut yang diperlukan. Kami juga sangat menghargai perhatian Ibu terhadap aspek keselamatan di area kolam renang, khususnya mengenai kondisi jalur batu yang tidak rata. Keselamatan dan kenyamanan seluruh tamu merupakan prioritas bagi kami, sehingga masukan ini akan kami jadikan sebagai bahan evaluasi penting bersama tim terkait untuk memastikan area tersebut dapat digunakan dengan lebih aman dan nyaman. Terima kasih pula atas kepercayaan Ibu sebagai anggota ALL – Accor Live Limitless. Kami berharap dapat kembali menyambut Ibu dan keluarga di Novotel Tangerang BSD City serta memberikan pengalaman menginap yang lebih baik dan semakin berkesan pada kunjungan berikutnya. Salam Hangat, Vania Anggelia Guest Relations Officer Novotel Tangerang BSD City

Kepada Ibu A. yang Terhormat, Terima kasih telah meluangkan waktu untuk berbagi pengalaman selama menginap bersama keluarga di Novotel Tangerang BSD City. Kami sangat senang mengetahui bahwa kunjungan singkat Ibu tetap memberikan pengalaman yang berkesan. Merupakan suatu kebahagiaan bagi kami mengetahui bahwa lokasi hotel, kenyamanan dan kebersihan kamar, kualitas pelayanan dari tim kami, serta desain dan suasana hotel dapat memenuhi harapan Ibu selama kunjungan ke kawasan BSD City. Kami juga sangat menghargai apresiasi Ibu terhadap berbagai fasilitas yang tersedia, termasuk Library, Fitness Centre, area bermain anak, kolam renang, serta pilihan menu sarapan yang kami sajikan. Mengetahui bahwa fasilitas tersebut turut memberikan kenyamanan bagi Ibu dan keluarga merupakan motivasi yang berarti bagi seluruh tim kami untuk terus mempertahankan dan meningkatkan kualitas pelayanan. Terima kasih pula atas kepercayaan Ibu sebagai anggota ALL – Accor Live Limitless. Kami sangat menghargai loyalitas Ibu dan berharap dapat kembali menyambut Ibu beserta keluarga di Novotel Tangerang BSD City untuk pengalaman staycation yang semakin menyenangkan pada kunjungan berikutnya. Salam Hangat, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Mr. Hagani G., Warm greetings from Novotel Tangerang BSD City. Thank you for taking the time to share your detailed feedback following your recent stay with us. Please accept our sincere apologies for the experience you encountered, particularly upon arriving at your room. Finding the room door not properly secured and discovering a welcome amenity addressed to another guest are certainly not the standards of room readiness and attention to detail that we strive to provide. We fully understand how concerning and disappointing this must have been, especially after arriving in the evening. We are equally sorry to learn about the condition and quality of the bathroom amenities, including the insufficiently refilled soap dispenser, as well as your experience with the towels. Your comments regarding these points have been shared with our Housekeeping team for immediate review and corrective action. We also acknowledge your feedback regarding the restaurant being overly crowded. We understand that this affected your overall experience, and we will continue reviewing how we can better manage guest comfort during peak periods. As a Novotel hotel, we recognize that you rightfully expected a higher standard from us. It is therefore particularly disappointing to know that several aspects of your stay did not reflect the quality you should have received. Thank you again, Mr. Hagani, for bringing these matters to our attention. Your feedback is valuable in helping us identify where immediate improvements are required. We sincerely hope we may have another opportunity to welcome you back and provide you with a much better and more seamless experience. Warm regards, Vania Anggelia Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Mario K. H., Warm Greetings from Novotel Tangerang BSD City! Thank you very much for sharing your positive experience following your recent stay at Novotel Tangerang BSD City. We are delighted to know that you found the room comfortable and especially appreciated the friendliness and initiative shown by our team throughout your stay. It is also wonderful to know that your arrival and check-in experience met your expectations. As an ALL Platinum member, your continued trust and loyalty are truly appreciated. Your encouraging feedback motivates our team to continue delivering attentive and memorable service to every guest. We look forward to welcoming you back to Novotel Tangerang BSD City for another comfortable and enjoyable stay. Warm Regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Bapak Farhan A., Warm greetings from Novotel Tangerang BSD City. Thank you very much for sharing such a wonderful review following your recent stay with us. We are truly delighted to know that the birthday decoration, cake, and special surprise prepared in the room helped make the celebration even more memorable. It is especially rewarding to hear that the warm and friendly service from our team contributed positively to your experience. Your special appreciation for Juan at Reception, myself (Raj) Vania, and Bella from our Guest Relations team means a great deal to us, and we will be very happy to share your kind words with them. Thank you as well for your trust as an ALL member and for your appreciation of our facilities and sustainability initiatives. We are very pleased to know that your overall experience was a memorable one. We truly look forward to welcoming you back to Novotel Tangerang BSD City for another special and enjoyable stay. Warm Regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Ms. Lailah M., Warm greetings from Novotel Tangerang BSD City! Thank you very much for taking the time to share such a detailed and wonderful review of your recent family staycation with us. We are delighted to know that you enjoyed the warm welcome from our Reception and Bellboy teams, as well as the quality of our food and beverages. It is also wonderful to hear that the cleanliness and comfort of the room, swimming pool, fitness centre, playground, and library contributed to a relaxing and enjoyable family experience. A special thank you for recognizing Mr. Ahmad Ramadhan. Your kind appreciation will certainly be shared with him and the team, and we are sure it will be a great source of encouragement. We also truly appreciate your feedback regarding the parking area. While we are pleased that the rest of your stay was highly enjoyable, we understand that the parking experience is also an important part of the overall guest journey, and your comment will be taken into consideration for future improvement. It means a great deal to us to know that you are looking forward to returning for another family getaway. We sincerely look forward to welcoming you and your family back to Novotel Tangerang BSD City for another memorable stay. Warm Regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Ms. Erika D., Thank you very much for sharing your wonderful feedback following your recent stay at Novotel Tangerang BSD City. We are delighted to know that you and your friends had a lovely short getaway with us and that our team was helpful and attentive throughout your stay. We are especially pleased to hear that our Front Office team was able to assist you with your reservation and make the experience easier and more comfortable. It is also wonderful to know that you enjoyed the hotel design, the bright and comfortable room, the quality of our amenities, and the breakfast selection. Your positive comments mean a great deal to us and will certainly be shared with the team. As an ALL Classic member, we also truly appreciate your feedback regarding member recognition. Your comments are valuable to us as we continue improving the overall experience for our loyal members. We hope to have the pleasure of welcoming you and your friends back again for another enjoyable and relaxing stay in the near future. Warm Regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City