Dear Mr. Andi C. W., Warm greetings from Novotel Tangerang BSD City. Thank you very much for sharing your wonderful feedback and for your loyalty as an ALL Accor Classic member. We are delighted to know that Novotel Tangerang BSD City was a great choice for your stay during TEI 2026 at ICE BSD, not only because of the convenient location, but also for the relaxing atmosphere of the hotel, especially the comfort of your room and The Library. Your perfect scores across every aspect of the stay, including accommodation, cleanliness, breakfast, service, Wi-Fi, dining experiences, facilities, and our sustainability initiatives, are sincerely appreciated by our entire team. Thank you once again for your generous recommendation and kind words. We look forward to welcoming you back to Novotel Tangerang BSD City for another memorable stay in the future. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Ms. Olivia W., Warm greetings from Novotel Tangerang BSD City. Thank you for sharing your lovely feedback and for your loyalty as an ALL Accor Gold member. We are delighted to know that your short staycation with your family became a memorable holiday and that you were satisfied with the overall experience, including the accommodation, cleanliness, breakfast, service, and our sustainability efforts. Your excellent ratings and recommendation are sincerely appreciated by our entire team and encourage us to continue creating comfortable and enjoyable experiences for families. We look forward to welcoming you and your family back to Novotel Tangerang BSD City for another memorable stay in the future. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Ms. Meta S., Warm greetings from Novotel Tangerang BSD City. Thank you for taking the time to share your thoughtful feedback and for your loyalty as an ALL Accor Classic member. We are truly delighted to know that the birthday surprise, including the complimentary cake and personalized mirror message, made your celebration feel more special and memorable. Your kind recognition of Raj, Vania, and Bella is sincerely appreciated, and we are very pleased to have been part of such a meaningful occasion. We also appreciate your positive comments regarding the booking experience through ALL.com and the hospitality provided by our team. At the same time, we have taken note of your ratings regarding breakfast, accommodation, cleanliness, Wi-Fi, and ease of access. Your feedback is valuable to us and will be shared with the relevant teams as part of our continuous efforts to improve the overall guest experience. Thank you once again for your recommendation and kind words. We look forward to welcoming you and your family back to Novotel Tangerang BSD City for another memorable stay in the future. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Ekki S. W., Warm greetings from Novotel Tangerang BSD City. Thank you very much for sharing your excellent feedback and for your loyalty as an ALL Accor Classic member. We are delighted to know that your business stay was both amazing and unexpectedly enjoyable. It is especially rewarding to see your perfect scores across every aspect of the experience, including booking, arrival, accommodation, cleanliness, breakfast, service, Wi-Fi, and our sustainability efforts. Your kind words and recommendation are sincerely appreciated by our entire team and encourage us to continue delivering a consistently comfortable and memorable experience for every guest. We look forward to welcoming you back to Novotel Tangerang BSD City on your next visit. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Sayan R., Warm greetings from Novotel Tangerang BSD City. Thank you for taking the time to share your experience with us. We sincerely regret that your arrival experience did not meet your expectations, particularly as an ALL Accor Platinum member. We fully understand your disappointment regarding the welcome experience and the absence of certain Platinum member benefits during your stay. After reviewing your reservation, we noted that the booking was made through Hotelbeds, a third-party travel agent. In accordance with the Accor ALL membership guidelines, reservations made through non-eligible third-party channels are not entitled to the standard ALL member benefits associated with an eligible stay. This eligibility is automatically determined by the reservation system based on the booking channel. Therefore, benefits such as the welcome drink, welcome amenity, room upgrade, and other Platinum privileges were not automatically applicable to this particular reservation. Nevertheless, we sincerely apologize if this was not clearly explained to you upon arrival. We also regret that the manner in which the information was communicated made you feel that your Platinum status was not properly acknowledged. Regardless of booking eligibility, we always aim to welcome every guest warmly and courteously, and your comments regarding the arrival experience have been shared with our Front Office team for further attention. We truly value your loyalty as an ALL Accor Platinum member and appreciate your understanding regarding the membership eligibility conditions. We hope to have the opportunity to welcome you back on a future stay booked through an eligible Accor channel, where we would be delighted to extend the applicable Platinum member benefits to you. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Ms. Effi S., Warm greetings from Novotel Tangerang BSD City. Thank you for taking the time to share your positive feedback with us and for your loyalty as an ALL Accor Platinum member. We are delighted to know that you and your family had a comfortable stay and were satisfied with the cleanliness of the room, our convenient location, and especially the breakfast selection with its wide variety and enjoyable taste. We also sincerely appreciate your positive ratings across the overall stay experience, including the booking process, arrival, accommodation, Wi-Fi, check-out, and our sustainability efforts. Thank you once again for your kind recommendation and continued trust in Novotel. We look forward to welcoming you and your family back to Novotel Tangerang BSD City for another pleasant stay in the future. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Mr. William Y., Warm greetings from Novotel Tangerang BSD City. Thank you for taking the time to share your feedback with us and for your loyalty as an ALL Accor Classic member. We are pleased to know that you had a comfortable stay with your family and particularly appreciated our service, comfortable bed, clean linen, and bathroom cleanliness. At the same time, we sincerely apologize that the water pressure in the shower did not fully meet your expectations. Your comment has been noted and shared with the relevant team for further review. We also appreciate your feedback regarding the overall value of the stay, which is equally important to us. Thank you once again for your valuable comments and recommendation. We hope to have the opportunity to welcome you and your family back to Novotel Tangerang BSD City for an even more comfortable experience in the future. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Mr. Kelvin H., Warm greetings from Novotel Tangerang BSD City. Thank you for sharing your experience with us and for your loyalty as an ALL Accor Classic member. We are pleased to know that you enjoyed the room style, ambience, overall environment, cleanliness, and breakfast selection during your stay. We also appreciate your feedback regarding the room pricing for accommodation with a bathtub, which has been duly noted. At the same time, we are sorry to learn that the Wi-Fi connection speed did not fully meet your expectations. Your feedback has been shared with the relevant team for further review and improvement. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back to Novotel Tangerang BSD City for an even more comfortable stay in the future. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Ms. Putri N., Warm greetings from Novotel Tangerang BSD City. Thank you very much for sharing such wonderful feedback following your recent family stay with us. We are delighted to know that you had a comfortable and memorable experience, and that you enjoyed the clean room, delicious food, and the kind and helpful service provided by our team. We also sincerely appreciate your loyalty as an ALL – Accor Live Limitless Gold Member. It is especially rewarding to know that the welcome drink, amenity, room upgrade, and additional thoughtful touches from our team made you feel well recognized during your stay. Thank you as well for appreciating our sustainability initiatives, including our efforts to encourage the responsible reuse of towels and bed linen. Your perfect rating and kind recommendation mean a great deal to us. We look forward to welcoming you and your family back for another wonderful stay. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Herry b., Warm greetings from Novotel Tangerang BSD City. Thank you very much for sharing your wonderful feedback following your family stay with us. We are delighted to know that you were satisfied with the comfort of the room, the food, and the warm service provided by our team. We also truly appreciate your loyalty as an ALL – Accor Live Limitless Classic Member and are pleased to know that you felt well recognized during your stay. Your perfect ratings and kind recommendation mean a great deal to us and serve as meaningful encouragement for the entire team. Thank you once again for choosing Novotel Tangerang BSD City. We look forward to welcoming you and your family back for another comfortable and enjoyable stay. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Mr. Alvin S. S., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share your positive feedback following your recent family stay with us. We are delighted to know that you had a comfortable experience and that the accommodation, cleanliness, arrival process, Wi-Fi, and service provided by our team met your expectations. We also sincerely appreciate your continued loyalty as an ALL – Accor Live Limitless Gold Member. Your perfect overall rating and kind recommendation are highly valued and serve as meaningful encouragement for our team to continue delivering warm, attentive, and consistent hospitality. Thank you once again for choosing Novotel Tangerang BSD City. We look forward to welcoming you and your family back for another comfortable and enjoyable stay in the future. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Olli S., Warm greetings from Novotel Tangerang BSD City. Thank you for taking the time to share your feedback following your recent business stay with us. We are pleased to know that you appreciated our convenient location near ICE BSD, as well as the quiet room, comfortable bed, cleanliness, Wi-Fi, and the friendly service provided by our team. We also appreciate your constructive comments regarding the absence of an outdoor or rooftop bar. While we currently do not have a rooftop bar, your suggestion is valuable to us and will be shared with the relevant team for future consideration. At the same time, we regret that the reception area and breakfast venue felt crowded at certain times during your stay. We understand that this can affect the overall comfort of the experience, and your feedback will help us continue reviewing how we manage guest flow during busier periods. Thank you once again for choosing Novotel Tangerang BSD City. We truly appreciate your feedback and hope to have the opportunity to welcome you back for another comfortable and enjoyable business stay in the future. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. D., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share your wonderful feedback following your first stay with us. We are truly delighted to know that you had a satisfying experience and especially appreciated the warm welcome and hospitality provided by our team. It is always rewarding to hear that a first visit leaves such a positive impression. We sincerely appreciate your special recognition of our Housekeeping team for their attention to detail, cleanliness, and dedication. Your kind words will certainly be shared with them and will serve as meaningful encouragement to continue delivering the highest level of care to our guests. We are also pleased to know that you enjoyed the breakfast selection, swimming pool, and our sustainability initiatives throughout the hotel. Thank you once again for choosing Novotel Tangerang BSD City and for your generous recommendation. We look forward to welcoming you back for another comfortable and memorable stay in the future. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Ms. Glenda C., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share your feedback following your recent business stay with us. We are pleased to know that you appreciated our convenient location, the comfort of your accommodation, the cleanliness of the hotel, the Wi-Fi connection, and the service provided by our team. At the same time, we sincerely appreciate your feedback regarding the breakfast selection. We understand that having a wider variety of food choices, including more fresh fruit options, would have made your dining experience more enjoyable. Your comments are valuable to us and will be shared with our Food & Beverage team for further review and improvement. Thank you once again for choosing Novotel Tangerang BSD City. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable and satisfying stay in the future. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Roy S. K., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share your feedback following your recent business stay with us. We are pleased to know that you had a comfortable stay, enjoyed the room, and especially appreciated the excellent service provided by our team. Your kind recognition means a great deal to us and will certainly be shared as encouragement to continue delivering warm and attentive hospitality. At the same time, we sincerely appreciate your comments regarding the absence of a bar facility, as well as the Wi-Fi connection speed. We understand how these aspects may affect the overall experience, particularly during a business stay, and your feedback will be shared with the relevant teams for further consideration and improvement. Thank you as well for your loyalty as an ALL Gold Member and for your recommendation. We truly value your feedback and hope to have the opportunity to welcome you back to Novotel Tangerang BSD City for an even more enjoyable stay in the future. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Enrico A. W., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share your thoughtful feedback following your recent family stay with us. We are delighted to know that you had a delightful experience and appreciated our convenient location, spacious room, swimming pool, The Library, breakfast selection, and family-friendly facilities. We are also pleased to hear that the reservation process through the ALL App was smooth and convenient. We sincerely appreciate your kind recognition of our Reception and Security teams. Your compliments will certainly be shared with them as meaningful encouragement to continue providing warm and attentive service. Thank you as well for your loyalty as an ALL Gold Member. We are pleased to know that your welcome drink, welcome amenity, and overall member recognition met your expectations. At the same time, we noted your feedback regarding the room upgrade. Complimentary room upgrades for Gold Members remain subject to availability, and we regret that an upgrade could not be extended during this particular stay. We truly appreciate your understanding. Your positive rating and recommendation mean a great deal to our entire team. We look forward to welcoming you and your family back to Novotel Tangerang BSD City for another enjoyable and memorable stay in the future. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Mr. Sherman N., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share your wonderful feedback following your recent business stay with us. We are truly delighted to know that you had a comfortable stay and that the gesture arranged for your upcoming visit was sincerely appreciated. It means a great deal to us to know that our efforts contributed positively to your experience and made you feel valued as our guest. We also sincerely appreciate your loyalty as an ALL Platinum Member. Your excellent rating, kind recommendation, and recognition of our team are wonderful encouragement for us to continue delivering warm, thoughtful, and attentive service. Thank you once again for choosing Novotel Tangerang BSD City. We look forward to welcoming you back on your next stay and to creating another enjoyable experience for you. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Edgar V. T., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share your positive feedback following your recent family stay with us. We are delighted to know that you appreciated the hotel’s design and had an excellent overall experience. It is also wonderful to see that the accommodation, cleanliness, breakfast, Wi-Fi, service from our team, and overall guest journey all contributed positively to your stay. We sincerely appreciate your loyalty as an ALL Gold Member. We are especially pleased to know that the welcome drink, welcome amenity, room upgrade, and overall recognition received during your stay exceeded your expectations. Your satisfaction with these benefits means a great deal to us. Thank you as well for your kind recommendation and strong overall rating. Your feedback is a valuable encouragement for our team to continue delivering warm, attentive, and memorable experiences for our guests. We look forward to welcoming you and your family back to Novotel Tangerang BSD City for another enjoyable stay in the future. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Mr. Denny K., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share such a detailed and wonderful review following your recent stay with us. We are truly delighted to know that you enjoyed the hotel’s photogenic design and atmosphere, the comfort and cleanliness of your room, the breakfast selection, welcome amenity, Wi-Fi connection, and our swimming pool. It is also wonderful to hear that the savory welcome snack prepared according to your preference added a pleasant touch to your stay. We sincerely appreciate your special recognition of Monica for her warm welcome, assistance with your room upgrade and late check-out, as well as for taking the time to explain our hotel facilities. Your kind words will certainly be shared with her and the team as a wonderful source of encouragement. Thank you as well for your loyalty as an ALL Platinum Member. We are very pleased to know that the recognition and benefits received during your stay contributed positively to your overall experience. Regarding the drinking water provided in the room, as part of our sustainability initiatives, we have reduced the use of single-use plastic bottles and instead provide a reusable water carafe in the room, with water dispensers conveniently available on each guest room corridor for refilling. We appreciate your feedback and understand that a clearer explanation of this arrangement upon arrival would be helpful. We also truly appreciate your comments regarding the welcome drink selection and your interest in a potential rooftop area in the future. Your observations are valuable to us and will be shared with the relevant teams for consideration as we continue enhancing the guest experience. It was a pleasure having you with us, Mr. Denny, and we are grateful for your generous rating and recommendation. We look forward to welcoming you back to Novotel Tangerang BSD City for another memorable stay in the future. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City