Novotel Tangerang BSD City 4 stars

Dear Ms. Maharani P., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Novotel Tangerang BSD City. We are truly delighted to know that you and your family had such an enjoyable stay with us. It is especially rewarding to hear that you appreciated our spacious Family Room, delicious breakfast, and the warm hospitality provided by our team. We are also honored that you chose to celebrate a birthday with us. It brings us great joy to know that, despite receiving your request only a day before your arrival, our team was able to prepare a special mirror message and a birthday cake slice to make the occasion a little more memorable. Thank you as well for your perfect ratings and for your continued support as an ALL Classic member. Your kind recommendation is a wonderful encouragement for all of us to continue delivering exceptional experiences to every guest. We sincerely appreciate your trust and look forward to welcoming you and your family back to Novotel Tangerang BSD City for another memorable stay. Warm regards, Vania Anggelia Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. David H. S., Thank you for taking the time to share your thoughtful feedback regarding your recent stay at Novotel Tangerang BSD City. We are delighted to know that your first stay with us was a memorable one and that we had the opportunity to be part of your cousin's birthday celebration. It is truly rewarding to hear that you and your family enjoyed our ambience, facilities, and hotel design, and that our team was able to provide a positive experience despite the busy holiday season. We also sincerely appreciate your kind recognition of our entire team. Your words of appreciation mean a great deal to us and will certainly be shared with all of our Heartists as motivation to continue delivering exceptional hospitality. At the same time, we appreciate your honest feedback regarding the few minor drawbacks you experienced. Please rest assured that we continuously strive to improve every aspect of our guest experience, and your comments help us do just that. Thank you once again for your trust, your recommendation, and for choosing to stay with us. We look forward to welcoming you and your family back to Novotel Tangerang BSD City for another memorable staycation in the near future. Warm regards, Vania Anggelia Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Cyrus K., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Tangerang BSD City. First and foremost, please accept our sincerest apologies for the inconvenience and disappointment you experienced regarding your ALL Accor membership points. We completely understand how frustrating this situation must have been, especially as a valued and loyal ALL Silver member who consistently chooses Accor hotels for both business and leisure travel. We are pleased to inform you that your missing ALL Reward points have now been successfully credited to your membership account. We sincerely apologize for the delay and any concern this may have caused. Your loyalty is truly important to us, and we deeply regret that this issue affected your overall experience. Please rest assured that we are continuously reviewing our processes to help prevent similar situations in the future. Thank you for your patience and understanding. We sincerely hope to have the opportunity to regain your trust and welcome you back to Novotel Tangerang BSD City for a much more seamless and enjoyable stay. Warm regards, Vania Anggelia Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Benson X., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share your detailed feedback regarding your recent business stay with us. We are pleased to know that you found our hotel new and elegant, and that you had an exceptional experience with our team. It is also wonderful to learn that you enjoyed the food and beverages, including your dinner experience at Seravie, as well as the smooth booking process through the Accor ALL App. I am personally grateful for your kind mention of my assistance at the Front Desk, and I truly appreciate your recognition. At the same time, please accept our sincere apologies that your room experience did not fully meet your expectations, particularly regarding the WiFi connection in certain parts of the room. We have shared your feedback with our relevant team for further checking and improvement. We also regret to learn that the welcome drink and room upgrade experience fell below your expectations as an ALL Accor Gold member. While room upgrades are subject to availability, we understand your disappointment and will take your feedback as an opportunity to improve the way we recognize and communicate member benefits during the stay. Thank you once again for your valuable feedback and constructive comments. We truly appreciate your loyalty as an ALL Accor Gold member, and we hope to have the opportunity to welcome you back to Novotel Tangerang BSD City for an improved and more memorable experience. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Mr. Iskandar S., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share your kind review regarding your recent family stay with us. We are delighted to know that Novotel Tangerang BSD City was a good place for you and your family to spend your vacation time. It is also wonderful to learn that you enjoyed our room, facilities, cleanliness, bathroom condition, breakfast selection, WiFi, and overall service experience. Your kind appreciation for our Front Desk and breakfast area teams is sincerely valued, and we will be more than happy to share your compliments with them as a motivation to continue delivering warm and helpful service to our guests. As an ALL Accor Classic member, we truly appreciate your loyalty and recommendation. Thank you once again for your trust and support. We look forward to welcoming you and your family back to Novotel Tangerang BSD City in the near future. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City