Dear Ms. Santi K., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share your feedback following your recent stay with us. We are pleased to know that you found your stay comfortable and appreciated the clear, polite, and friendly service provided by our team. At the same time, we also appreciate your feedback regarding the location of the swimming pool. We understand that although the pool itself was visually appealing, its location may not have fully met your expectations. Your comments are valuable to us and will be taken into consideration as part of our ongoing efforts to improve the overall guest experience. Thank you once again for your constructive feedback and appreciation of our team. We hope to have the opportunity to welcome you back to Novotel Tangerang BSD City on your next visit. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Ms. Zulfan A. K., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share such a heartfelt review following your family stay with us. We are truly delighted to know that our kid-friendly facilities and activities contributed to an enjoyable weekend getaway for your family. It is especially meaningful to learn that the birthday celebration prepared for your daughter made the occasion even more memorable. We sincerely appreciate your special recognition of our Housekeeping team, particularly Sintya, Mr. Yusran, Rifki, Riski, and Yusuf, for the room decoration, birthday cake, and warm birthday surprise. Your kind words will certainly be shared with them as encouragement to continue creating thoughtful and memorable experiences for our guests. Thank you as well for your loyalty as an ALL Classic Member and for your generous appreciation of our services and facilities. We look forward to welcoming you and your family back to Novotel Tangerang BSD City for another joyful and memorable stay in the future. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Ms. Daniara P., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share your thoughtful feedback following your family staycation with us. We are delighted to know that you and your family enjoyed the Family Bunk Bed Room and that it brought happiness to everyone, from your little one to your parents. It is especially rewarding for us to know that the room arrangement and special preparations helped make your family stay more memorable. We sincerely appreciate your kind recognition of Raj, Vania, Bella, as well as our colleague who delivered the cake to your room. Please do not feel concerned regarding the tip; our team is always pleased to assist our guests and contribute to a pleasant experience. At the same time, we truly appreciate your feedback regarding the facial tissue not being sufficiently replenished upon arrival. We apologize for this oversight, and your comment will be shared with our Housekeeping team as an important reminder to ensure all room amenities are properly checked and replenished before guest arrival. Thank you as well for your loyalty as an ALL Classic Member and for recommending Novotel Tangerang BSD City. We look forward to welcoming you and your family back for another comfortable and enjoyable staycation in the future. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Ms. Karina E., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share your experience following your recent stay with us. We are delighted to know that you enjoyed the room design, cleanliness, quiet atmosphere, and comfortable bed, and that these contributed to a restful night before your race event. We are also pleased to hear that our team provided welcoming and helpful service throughout your journey with us, from your phone inquiry through check-in and check-out. We sincerely appreciate your loyalty as an ALL Classic Member and are especially grateful to know that you are considering staying with us again for future race events in BSD City. Your kind feedback is truly valued and serves as great motivation for our team to continue delivering a comfortable, attentive, and memorable experience for every guest. We look forward to welcoming you back to Novotel Tangerang BSD City next year. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Rosaldo d. C., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are pleased to know that you appreciated our location, ambiance, food, and the friendliness and courtesy of our team. We also sincerely value your continued loyalty as an ALL Gold member. At the same time, we are truly sorry to learn about the housekeeping shortcomings you experienced, particularly regarding the toilet bowl not being properly cleaned and the floor mat not being replaced during your stay. We fully understand how important these details are to the overall comfort and cleanliness of the room, and we regret that this aspect did not meet the standard you rightly expected from Novotel. Please be assured that your feedback will be shared with our Housekeeping team for immediate review and follow-up, as part of our commitment to improving consistency in room cleanliness and service delivery. We sincerely appreciate your constructive comments and your confidence in our ability to improve. We hope to have the opportunity to welcome you back to Novotel Tangerang BSD City and provide you with a more seamless and satisfying experience on your next stay. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Mr. Steve A. L., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share such a wonderful and detailed review following your birthday stay with us. We are truly delighted to know that the room arrangement and birthday preparation helped make your special occasion more memorable. Your kind recognition of our Guest Experience team, including Raj, Vania, and Bella, as well as Yusuf from our Housekeeping team for his creative towel art, is sincerely appreciated. We will be pleased to share your compliments with everyone involved. We also greatly appreciate your thoughtful feedback regarding the amount of towels used for the decoration. Your comment is valuable to us and will be taken into consideration as we continue finding ways to create meaningful personalized touches while remaining mindful of our sustainability commitments. Thank you as well for your continued loyalty as an ALL Platinum Member. It is especially rewarding to know that the welcome drink, welcome amenity, and room upgrade contributed positively to your experience. We look forward to welcoming you and your family back to Novotel Tangerang BSD City for another memorable celebration in the future. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Ms. Nadhifah A., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to know that you enjoyed the comfort of the hotel, the complete facilities, and the many areas available to relax, recharge, and capture memorable moments. It is also very encouraging to learn that you appreciated the hospitality provided by our team and found your overall experience suitable for an enjoyable staycation. We sincerely appreciate your loyalty as an ALL Classic Member, as well as your positive recognition of our team and services. Your kind words mean a great deal to us and serve as strong motivation to continue delivering warm, attentive, and memorable experiences to every guest. We also appreciate your feedback regarding corporate rates and additional privileges for your company. Your comments are valuable to us and will be shared with the relevant team for further consideration. We look forward to welcoming you back to Novotel Tangerang BSD City for another pleasant and memorable stay. Warm regards, Vania Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Irham P., Warm Greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share your feedback following your family stay with us. We are pleased to know that your children enjoyed the Family Bunk Bed Room, playground, swimming pool, and The Library. It is also wonderful to hear that you appreciated the complimentary drinking water and coffee provided during your stay. At the same time, we sincerely appreciate your constructive feedback regarding the room lighting arrangement. We understand how important it is to have different lighting options, especially a softer setting for the evening. Your comments have been well noted and will be shared with the relevant team for further review and consideration. Thank you as well for your loyalty as an ALL Classic member and for recommending Novotel. Your feedback is truly valuable to us as we continue improving the overall guest experience. We sincerely hope to have the pleasure of welcoming you and your family back to Novotel Tangerang BSD City for another enjoyable stay. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Yth. Ibu Yulianingsih F., Salam hangat dari Novotel Tangerang BSD City. Terima kasih telah meluangkan waktu untuk berbagi ulasan yang begitu hangat dan detail mengenai pengalaman menginap bersama keluarga di Novotel Tangerang BSD City. Kami sangat senang mengetahui bahwa Ibu menikmati kebersihan, kenyamanan, suasana hotel, lokasi yang strategis, hidangan yang segar dan lezat, serta berbagai sudut hotel yang menarik untuk berfoto. Kami juga turut senang mengetahui bahwa The Library menjadi salah satu area favorit Ibu dan keluarga selama menginap. Kami merasa sangat bahagia mengetahui bahwa kejutan ulang tahun yang telah dipersiapkan untuk buah hati Ibu, mulai dari dekorasi kamar, birthday treats, hingga hadiah, dapat membuat momen tersebut menjadi semakin berkesan. Terima kasih juga atas apresiasi khusus yang diberikan kepada Rajcenda. Sangat menyenangkan bagi kami mengetahui bahwa bantuan dan perhatian yang diberikan dapat turut memberikan pengalaman positif bagi Ibu dan keluarga. Di sisi lain, kami juga sangat menghargai masukan Ibu mengenai proses kedatangan dan waktu tunggu sebelum kamar dapat digunakan. Kami memahami bahwa proses check-in yang lancar dan tepat waktu sangat penting, khususnya saat bepergian bersama keluarga. Masukan tersebut akan menjadi perhatian kami sebagai bagian dari upaya untuk terus meningkatkan kualitas pelayanan. Terima kasih juga atas loyalitas Ibu sebagai ALL Classic Member serta keinginan untuk kembali menginap bersama kami. Kami dengan senang hati menantikan kesempatan untuk kembali menyambut Ibu dan keluarga di Novotel Tangerang BSD City untuk pengalaman yang hangat dan berkesan di kunjungan berikutnya. Salam hangat, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Mr. Toon W. O., Warm greetings from Novotel Tangerang BSD City. Thank you for taking the time to share such detailed feedback regarding your recent stay with us. We sincerely regret to learn that several aspects of your experience did not meet your expectations. We understand how disappointing this must have been, particularly regarding the comfort of the room, the TV indicator light, the toilet and cabinet doors, as well as the bathroom layout. We also appreciate your detailed comments regarding our breakfast selection, salad presentation, coffee service, dinner experience, Wi-Fi connectivity, fitness facilities, and overall service. We are especially sorry that the breakfast variety and food quality did not meet your preferences and that you experienced delays in receiving your coffee. Your comments regarding the room facilities and maintenance will be shared with our Engineering and Housekeeping teams for further review, while your feedback regarding food variety, presentation, coffee service, and dining experience will be discussed with our Food & Beverage team. We will also review your comments concerning the fitness facilities, Wi-Fi experience, and the level of recognition received as an ALL Classic member. We sincerely appreciate the time you have taken to highlight these areas in detail. Feedback such as yours is important to us as it allows us to identify areas requiring greater attention and consistency. Please accept our sincere apologies for the inconvenience and disappointment experienced during your stay. We hope that we may have another opportunity in the future to regain your confidence and provide you with an experience that better reflects the standards of Novotel Tangerang BSD City. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Mr. O., Warm Greetings from Novotel Tangerang BSD City Thank you very much for taking the time to share your feedback following your stay at Novotel Tangerang BSD City. We are delighted to know that you enjoyed your stay and had a very positive overall experience with us. It is especially encouraging to learn that you were satisfied with our team, check-in and check-out experience, Wi-Fi connection, as well as our sustainability efforts. We also sincerely appreciate your loyalty as an ALL Classic member and your willingness to recommend Novotel to others. Your positive feedback is truly valuable to us and serves as great motivation for our team to continue delivering a comfortable and welcoming experience to every guest. Thank you once again for choosing Novotel Tangerang BSD City. We look forward to welcoming you back on your next visit. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Mr. Fachmi s., Thank you very much for choosing Novotel Tangerang BSD City and for sharing such a wonderful review of your family stay. We are delighted to know that you enjoyed our hotel design, lobby atmosphere, Kids Club, breakfast experience, and the attentive service provided by our team. Your special recognition for Juan, Sonya, Stefanus, Ricky, and Shely is truly appreciated, and we will be pleased to share your kind words with them. We are also happy to hear that you enjoyed our cheesecake and butterscotch latte, as well as the other facilities available during your stay. Thank you once again for your generous feedback and recommendation. We look forward to welcoming you and your family back to Novotel Tangerang BSD City for another memorable stay. Warm regards, Vania Anggelia Guest Relations Officer Novotel Tangerang BSD City

Dear Mr. Firas F. A., Thank you for choosing Novotel Tangerang BSD City and for sharing your experience with us. We are delighted to know that you and your family enjoyed staying in our Family Room, especially the bunk bed and slide, which made the experience even more enjoyable for your child. It is also wonderful to know that your overall stay, from arrival to departure, met your expectations. We truly appreciate your loyalty as an ALL Platinum member and thank you for your kind recommendation. We look forward to welcoming you and your family back to Novotel Tangerang BSD City for another pleasant stay. Warm regards, Vania Anggelia Guest Relations Officer Novotel Tangerang BSD City

Dear Ms. Mike P., Thank you very much for sharing your wonderful feedback and for giving us a perfect score. We are delighted to know that you enjoyed the comfort of your room, our complete facilities, strategic location, and the variety of our breakfast selection. It is also wonderful to hear that our team made a positive impression through their friendly and helpful service. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering memorable experiences for our guests. We look forward to welcoming you back to Novotel Tangerang BSD City for another comfortable and enjoyable stay. Warm regards, Vania Anggelia Guest Relations Officer Novotel Tangerang BSD City

Dear Ms. Nurma D. P., Warm greetings from Novotel Tangerang BSD City. Thank you for taking the time to share your feedback regarding your recent family stay with us and for your continued loyalty as an ALL Gold member. While we are pleased to know that you appreciated our location and were satisfied with the overall accommodation, breakfast, team service, and your ALL member benefits, we sincerely apologize for the electrical issue experienced in your room during the first night. We understand how inconvenient and uncomfortable it must have been to experience repeated interruptions, and this is certainly not the level of comfort we aim to provide. Please be assured that your feedback has been shared with our relevant team for further evaluation and necessary follow-up to prevent a similar occurrence in the future. We truly appreciate your understanding and continued trust in Novotel. We hope to have the pleasure of welcoming you and your family back to Novotel Tangerang BSD City for a smoother and more comfortable stay on your next visit. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Ms. Lusiana L., Warm greetings from Novotel Tangerang BSD City. Thank you for taking the time to share your detailed feedback regarding your recent business stay with us. Please accept our sincere apologies for the inconvenience and frustration caused by the misunderstanding regarding the payment status of your team’s rooms. We fully understand how uncomfortable it must have been to be asked to reconfirm payments that had already been settled, particularly when you had to retrieve confirmation letters and proof of bank transfer before the matter could be clarified. This was certainly not the smooth and professional experience we aim to provide. We are also sorry that the situation made you feel that your explanation was being questioned. Your comments highlight the importance of clearer communication and coordination between our Sales and Front Office teams, especially for group and corporate arrangements. We have taken your feedback seriously and will share it with the relevant departments for further evaluation and improvement. We have also noted your comments regarding our check-in time, as well as your observations concerning our sustainability initiatives. These are valuable points for us as we continue reviewing the overall guest journey and how our practices are communicated. As a returning Novotel guest and an ALL Classic member, your feedback is especially meaningful to us. We regret that this particular stay did not reflect the level of experience you have come to expect from Novotel, and we sincerely hope to have the opportunity to welcome you again and provide a much smoother and more satisfactory experience. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Ms. Daphne A., Warm greetings from Novotel Tangerang BSD City. Thank you for taking the time to share such detailed feedback regarding your recent business stay with us, and for your continued loyalty as an ALL Gold member. While we are pleased to know that you were initially very happy with your room, we sincerely apologize for the noise disturbance from the neighboring room, which significantly affected your sleep and comfort. We fully understand how frustrating it must have been to experience continued noise despite our team’s intervention, and subsequently having to pack your belongings and relocate to another room. We regret the inconvenience and valuable time this caused during your stay. At the same time, we truly appreciate your recognition of our team’s responsiveness in arranging an alternative room and following up with you the following day. Your kind comments regarding our night-shift gentleman and morning-shift female colleague will be shared with the team as meaningful recognition of their attentive care and service. We have also taken careful note of your observations regarding the hair found in the shower area, the breakfast selection, and your suggestion regarding the use of recyclable glass bottles. These comments are valuable to us and will be shared with the respective teams for further review and improvement. Thank you once again for your understanding and for allowing our team the opportunity to assist during your stay. We sincerely hope to welcome you back to Novotel Tangerang BSD City and provide you with a more restful and seamless experience on your next visit. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Mr. Okki S., Warm greetings from Novotel Tangerang BSD City. Thank you for taking the time to share your experience following your recent family stay with us. We are truly pleased to know that Novotel Tangerang BSD City could provide a comfortable short escape for you and your family during the unfortunate volcanic ash situation affecting your home. It is wonderful to hear that you particularly enjoyed The Secret Library and our children’s playground with your daughter, as well as the spaciousness and comfort of your room. At the same time, please accept our sincere apologies for the hair found in the bathroom. Cleanliness is an essential part of the experience we strive to provide, and your feedback has been shared with our Housekeeping team for further attention and improvement. Thank you as well for your loyalty as an ALL Classic member and for your kind recommendation. We sincerely hope to welcome you and your family back under much better circumstances, with the opportunity to also enjoy our pool and dining experiences on your next visit. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City

Dear Mr. Richard S. M., Warm greetings from Novotel Tangerang BSD City. Thank you very much for taking the time to share your wonderful feedback regarding your recent business stay with us. We are delighted to know that you found the hotel very comfortable and that our team’s friendly and helpful service contributed positively to your overall experience. It is also a pleasure to learn that you were satisfied with your accommodation, cleanliness, breakfast, WiFi, arrival and departure experience, as well as our sustainability efforts. We sincerely appreciate your loyalty as an ALL Classic member and are especially grateful for your kind recommendation. Knowing that you would choose to stay with us again is one of the greatest compliments we could receive. We look forward to welcoming you back to Novotel Tangerang BSD City and providing you with another comfortable and enjoyable stay in the near future. Warm regards, Rajcenda Syavira Guest Experience Executive Novotel Tangerang BSD City