Fairmont Hanoi 5 stars

Customer review rating (ALL Rating) 4.8/5 851 reviews

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Description

Hotel extras

  • Prime location within walking distance to restaurants, cafe's & cultural landmarks

  • Eight restaurants & bars serving authentic Vietnamese, Japanese, Italian & Int'l favorites

  • A serene wellness sanctuary with bespoke treatments and bathhouse

  • 3 Signature ballrooms and refined spaces for grand galas, meetings, and celebrations

  • Spacious rooms and suites with local flair, luxe touches, and exclusive Fairmont Gold perks

Our accommodation(s)

Book this hotel
Room 1

Urban sanctuary with 2 twin beds, marble bathroom with separate shower and soaking tub, and Le Labo amenities. Enjoy a Marshall speaker, Nespresso coffee, and 65-inch TV. Accessible and connecting rooms available on request.

Max. number of persons
2
Area
From 41 m² / 441 sq ft
Accessibility
Accessible room

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air
  • 2 pers. max
  • 41 m² / 441 sq ft
  • Bedding 2 x Twin bed(s)
  • Accessible room

Located on the top floors, this room offers a king bed, marble bathroom with separate shower and bathtub, Marshall speaker, and in-room mixology set with shaker and bar tools. Includes exclusive Fairmont Gold Lounge access.

Max. number of persons
3
Area
From 41 m² / 441 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Set on the top floors, this twin room features a marble bathroom with separate shower and deep soaking tub, a Marshall speaker, and in-room mixology set with shaker and bar tools. Includes exclusive Fairmont Gold Lounge access.

Max. number of persons
2
Area
From 41 m² / 441 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Suite

FAIRMONT GOLD JUNIOR SUITE 1 bedroom King with balcony- 54sm High Floor with Lounge Access

Located on top floors, this room offers a balcony, king bed, marble bath with separate shower and soaking tub, Le Labo amenities, Nespresso, and an in-room mixology set. Includes Gold Lounge access. Includes separate living space.

Max. number of persons
3
Area
From 54 m² / 581 sq ft

Bedding

King size bed(s) x1

Suite

FAIRMONT 1 BEDROOM SUITE King - 88sm Separate Living Space

Expansive 88 sqm suite with king bed, shower and soaking tub, Le Labo amenities, Nespresso, LG soundbar, in-room mixology set with shaker and bar tools, plus daily minibar refresh. Includes separate living space for work or relaxation.

  • Views:

    City View

Max. number of persons
3
Area
From 88 m² / 947 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Nespresso machine
  • Complementary in room coffee or tea
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom
  • TV in Bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • International callsAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 64'/163 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Cleaning kit
  • Hair dryer
  • Ironing board and flat-iron
  • Separate closet
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning

Suite

FAIRMONT GOLD 1 BEDROOM SUITE King - 88sm High Floor with Lounge Access

Perched atop the hotel, this suite offers a separate living area, king bed, marble bath with shower and bathtub, Le Labo amenities, Nespresso, LG soundbar, in-room mixology set and daily minibar refresh. Enjoy exclusive Gold Lounge access

Max. number of persons
3
Area
From 88 m² / 947 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Suite

PREMIER 2 BEDROOM SUITE King and 2 Single - 130sm Separate Living Space

Ideal for families or groups, this spacious suite features separate king and twin bedrooms, a living area, two marble bathrooms, Nespresso, Le Labo amenities, LG soundbar and in-room mixology set.

Max. number of persons
5
Area
From 130 m² / 1399 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk

Suite

SIGNATURE GOLD 1 BEDROOM SUITE King - 130sm High Floor with Lounge Access

Exceptionally spacious, this suite offers a king bed, elegant living and entertaining areas, marble bath with shower and bathtub, Le Labo amenities, Nespresso, LG soundbar, and in-room mixology set. Gold Lounge access included.

Max. number of persons
3
Area
From 130 m² / 1399 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Suite

FAIRMONT GOLD 2 BEDROOM SUITE King and 2 Single - 130sm High Floor with Lounge Access

Designed for families and shared moments, this gracious 130 sqm suite pairs a bedroom with a connecting twin room, separate living room, a deep-soaking tub with separate shower, Le Labo Santal 33 amenities, LG soundbar and the privileges of Fairmont Gold.

Max. number of persons
5
Area
From 130 m² / 1399 sq ft

Bedding

King size bed(s) x1

Twin bed(s) x1

Suite

SIGNATURE GOLD 2 BEDROOM SUITE King and 2 Single - 171sm High Floor with Lounge Access

Spacious and inviting, this 171 sqm suite offers a separate living room and dining space, bedroom and connecting twin room, city or courtyard views, a soaking tub with separate shower, Le Labo Santal 33 amenities, LG soundbar and Fairmont Gold privileges.

Max. number of persons
5
Area
From 171 m² / 1840 sq ft

Bedding

King size bed(s) x1

Twin bed(s) x1

Suite

PRESIDENTIAL 1 BEDROOM SUITE City View King with Balcony - 206sm Lounge Access

Our most prestigious suite features a king bed, balcony, expansive living and dining spaces, Le Labo amenities, Nespresso, LG soundbar, and a premium in-room mixology set. Exclusive Fairmont Gold Lounge access included.

  • Views:

    City View

Max. number of persons
3
Area
From 206 m² / 2217 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk

Hotel location

Fairmont Hanoi

10 Tran Nguyen Han, Hoan Kiem
100000 HANOI
Vietnam

GPS:21.029183, 105.855786

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • NOI BAI INTERNATIONAL AIRPORT Additional charge
  • HAN Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 241 rooms
  • 7 rooms for people with reduced mobility
  • 76 family rooms
  • 27 connecting rooms
  • 241 non-smoking rooms
  • 13 floors

Languages spoken at the hotel

  • English
  • French
  • Vietnamese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

  • Air Conditioning

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

5 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte

Business

9 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Well-being

Pool

  • Outside
  • On site

Fitness center

  • On site
  • On site
  • Indoor parking
  • Public

Services & equipment

  • Valet parking

Security

  • Well-lit parking

Tran Dynasty, led by Chef Luke Nguyen, offers Authentic Vietnamese cuisine with a twist, making it a culinary experience for the senses. Chef Nguyen graces each dish with the essence of Vietnam by blending innovation, culture, & elegance

HIRYU, meaning "Flying Dragon," brings Japanese culinary artistry to life with three open kitchens - Omakase, Teppanyaki, and signature mains. This paired with rare sake, crafted cocktails, and layered design make it an unforgettable dining experience.

10 Central, a casual lobby haven, tempts with freshly baked French pastries, warm artisanal breads, and famous Vietnamese coffee, perfect for morning bites, afternoon tea, or relaxed evening wine.

Pool Terrace & Bar is not just a rooftop lounge, but a social gathering place with a relaxed yet vibrant beach bar vibe. The bar, inspired by Vietnam's markets & global street food, celebrates Vietnamese cuisine with bold flavors and inventive cocktails.

YY Cocktail Bar celebrates Vietnam's botanical richness with signature cocktails and curated pan-Asian bites. In a candlelit setting of warm brass, each drink tells a story of flavor, culture, and sustainable craft.

Indulge in an exceptional breakfast experience, featuring live cooking stations, premium ingredients, and an enticing blend of à la carte and buffet options expertly prepared by our culinary team.

There is no better way to start or end the day than with a relaxing swim in our rooftop pool. Enjoy sunset views, poolside treats or cocktails at the Pool Terrace & Bar, open from morning till evening.

Stay energized in our 24 hour Health Club with cutting edge cardio and strength equipment. Swim laps in the outdoor pool, unwind on the sundeck, or reset your rhythm in a space designed for balance, vitality, and renewal.

Fairmont Spa and CIRUA Bathhouse and wellness sanctuary offers a serene escape from city life. Discover locally inspired treatments, a traditional bathhouse with full thermal circuit, and holistic rituals designed to restore balance & rejuvenate the body.

Book

Celebrate your love in timeless elegance. Our ballrooms and terrace offer romantic settings for weddings of all sizes, complemented by bespoke menus, expert planning, and flawless service to make your day truly unforgettable.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  851 reviews

Customer review rating 4.5/5

Kielan E. D. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for choosing Fairmont Hanoi for your trip and for sharing your experience with us. We are especially pleased to know that your arrival was smooth and that our Front Desk and Concierge colleagues made you feel well looked after through their efficient and friendly service. It is lovely to hear that the Pho station was a highlight of your breakfast. We would be delighted to pass your compliments on to our colleague. Recognition like yours means a great deal to the team members who take pride in making even the small moments of a guest's day enjoyable. I am sorry, however, about the unpleasant odour you noticed coming from the bathroom floor drain. Even when the rest of the room is comfortable, an issue like this can affect the quality of your stay. We will have our Engineering team inspect the drainage to identify the cause and ensure it is properly addressed. Thank you again for your kind words and for bringing this matter to our attention. We hope to have the pleasure of welcoming you back and providing an even more comfortable stay on your next visit to Hanoi. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Customer review rating 5.0/5

Alexander B. Couples - Confirmed reviews ALL

Dear Valued Guest, What a lovely review to receive! Thank you for your kind words and for calling us the best Fairmont you have ever experienced. It means a great deal to our team to know that you enjoyed so many aspects of your stay, from the comfort of your room and breakfast to the Gym and CIRQA Bathhouse. I am particularly happy to see your recognition of our colleagues. We will be sure to share your kind mention of Nguyen and our breakfast colleague . It is always wonderful to know that their attentiveness and genuine care have made a lasting impression. We truly appreciate your trust as an ALL member and hope to have the pleasure of welcoming you and your partner back to Fairmont Hanoi. Hopefully, we can make your next visit just as special, if not even better! Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Customer review rating 5.0/5

Quynh C. T. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Adrien A. A. E. V. Couples - Confirmed reviews ALL

Dear Valued Guest, It is lovely to hear that you had such a wonderful stay with us, especially knowing that you were celebrating a special moment together. Your comment about our team going above and beyond is particularly meaningful. We are delighted that our Driver and Concierge colleagues made such a positive impression. We will certainly share your kind words with them, as it is always special for our team to know when their efforts have made a difference to someone's stay. We are glad you enjoyed the room, the upgrade and the facilities throughout the hotel. Thank you also for pointing out the cleaning detail in the second toilet. We will follow up with our Housekeeping team to ensure this receives attention. We hope you took home some lovely memories from your time with us. It would be a real pleasure to welcome you back to Fairmont Hanoi, perhaps for another special occasion. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Customer review rating 5.0/5

Xiaomeng S. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for choosing Fairmont Hanoi for your trip and for sharing your experience with us. We are especially pleased to know that your arrival was smooth and that our Front Desk and Concierge colleagues made you feel well looked after through their efficient and friendly service. It is lovely to hear that the Pho station was a highlight of your breakfast. We would be delighted to pass your compliments on to our colleague. Recognition like yours means a great deal to the team members who take pride in making even the small moments of a guest's day enjoyable. I am sorry, however, about the unpleasant odour you noticed coming from the bathroom floor drain. Even when the rest of the room is comfortable, an issue like this can affect the quality of your stay. We will have our Engineering team inspect the drainage to identify the cause and ensure it is properly addressed. Thank you again for your kind words and for bringing this matter to our attention. We hope to have the pleasure of welcoming you back and providing an even more comfortable stay on your next visit to Hanoi. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Customer review rating 5.0/5

Alexander B. Couples - Confirmed reviews ALL

Everything (almost) goes over the top. Room so comfy, bfast so good, gym and bath house so magnificent. Staff so attentive

Dear Valued Guest, What a lovely review to receive! Thank you for your kind words and for calling us the best Fairmont you have ever experienced. It means a great deal to our team to know that you enjoyed so many aspects of your stay, from the comfort of your room and breakfast to the Gym and CIRQA Bathhouse. I am particularly happy to see your recognition of our colleagues. We will be sure to share your kind mention of Nguyen and our breakfast colleague . It is always wonderful to know that their attentiveness and genuine care have made a lasting impression. We truly appreciate your trust as an ALL member and hope to have the pleasure of welcoming you and your partner back to Fairmont Hanoi. Hopefully, we can make your next visit just as special, if not even better! Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Customer review rating 5.0/5

Quynh C. T. Families - Confirmed reviews ALL

Very enjoyable.

Customer review rating 5.0/5

Adrien A. A. E. V. Couples - Confirmed reviews ALL

Outstanding rooms & facilities. Very well located. Premium transfer

Dear Valued Guest, It is lovely to hear that you had such a wonderful stay with us, especially knowing that you were celebrating a special moment together. Your comment about our team going above and beyond is particularly meaningful. We are delighted that our Driver and Concierge colleagues made such a positive impression. We will certainly share your kind words with them, as it is always special for our team to know when their efforts have made a difference to someone's stay. We are glad you enjoyed the room, the upgrade and the facilities throughout the hotel. Thank you also for pointing out the cleaning detail in the second toilet. We will follow up with our Housekeeping team to ensure this receives attention. We hope you took home some lovely memories from your time with us. It would be a real pleasure to welcome you back to Fairmont Hanoi, perhaps for another special occasion. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Customer review rating 5.0/5

Xiaomeng S. Families - Confirmed reviews ALL

new hotel with comfortable facilities

Customer review rating 5.0/5

Teng H. Y. Couples - Confirmed reviews ALL

Wonderful

Customer review rating 5.0/5

Jason C. Y. T. Couples - Confirmed reviews ALL

from arriving early and being allowed to use the bathhouse to having early check-in. The staff was all amazing and everything that we used within the facilities was top notch

Customer review rating 5.0/5

Shawn C. H. T. Solo - Confirmed reviews ALL

Superb & top notch service by Fairmont Hanoi, special mention for the FO Linh for efficient check-in, Grace & Thao from concierge for assisting to provide nearby locations to buy souvenirs from

Customer review rating 1.5/5

Jumie A. E. Families - Confirmed reviews ALL

First, at check in, I asked if we can be upgraded to another room as a Gold Accor Member, but the receptionist said no as they were "fully booked". No apparent effort to check was made. It was just an outright rejection. Nevertheless, I did not press the issue since we were tired from traveling and we wanted to rest. Second, we then noticed that the bathroom was leaking. This was raised to the receptionist or concierge team when we went out. So they just cleaned since it was time for the room make up. Never discussed or explained the issue. So we thought it was solved. Until we used it again. Still, water was leaking. And yet they refuse to give an upgrade or at least transfer us to a different room without issue. Third, I booked for an airport transfer for departure. I asked about it during check in to settle the pick up time from hotel to airport. I was told the Concierge will contact me regarding the transfer. I received a message at 8am on the day of departure with a set time for pick up. Naturally, I asked them to cancel as I already made other transfer arrangement since nobody seems to be interested to discuss before departure day. The hotel was well located, has a nice interiors and furnishings. People at breakfast, although not friendly were very attentive and were always present in our area. You do not need to look for them as they were always around. Very few selections at breakfast but food was great. Servers at the Japanese restaurant were nice. Pool at the top floor was nice. Not good though during the scorching heat. Unfortunately, kids are not allowed at the basement pool where the Bathhouse is located. Bathhouse was very big, modern and nice. Massage though at the Spa was also disappointing. It was like any other normal massage in a normal bed you get at cheaper massage salons except the room here is nicer and bigger. I expected a trained therapist considering the price point here. Overall, I am very disappointed and displeased with our stay here at Fairmont. I did not see the value of staying in an Accor hotel and earning status points. No recognition whatsoever except for the coconut upon arrival. I expected more from this brand.

Customer review rating 5.0/5

Daniel J. L. Families - Confirmed reviews ALL

Fantastic Fairmont Property well located in Hanoi. The concierge team was outstanding and elevated our stay. The fantastic gym and unbelievable wellness centre.

Customer review rating 5.0/5

Sanjay G. S. Families - Confirmed reviews ALL

Great Hotel but i didn't get a upgrade even though i was Accor Platinum and also Lounge.

Customer review rating 5.0/5

James F. Couples - Confirmed reviews ALL

Top hotel, wonderful location and best of all truly amazing staff.

Customer review rating 5.0/5

Neu J. T. Families - Confirmed reviews ALL

Hearwarming services from arrival till departure.

Customer review rating 5.0/5

Vama K. Business - Confirmed reviews ALL

I was called to review Fairmont Hanoi on a media trip from the UAE — but this review is fully organic. Great and seamless experience. I LOVED LOVED the coffee shop called One Central on the ground/ lobby floor. Loved the food at the Italian restaurant BACCUS and the bathhouse was absolutely fantastic.

Customer review rating 5.0/5

Mariam M. B. Couples - Confirmed reviews ALL

Excellent stay!

Customer review rating 5.0/5

Stephane J. B. Families - Confirmed reviews ALL

Stayed for long week end. Everything was fantastic: the location is ideal, near the lake and the opera. Room and hotel design is great, breakfast is wonderful and most of all the team is wonderful and do their best to make your stay unforgettable

Customer review rating 4.5/5

Diana E. K. Couples - Confirmed reviews ALL

Excellent location and helpful staff.

Customer review rating 5.0/5

Steven K. O. Business - Confirmed reviews ALL

Top quality hotel throughout across the staff, facilities and furnishings. Best gym i've seen in a hotel too!

Customer review rating 5.0/5

Ghita H. Couples - Confirmed reviews ALL

Amazing. I would go back to Hanoi just to stay here.

Customer review rating 5.0/5

Mark H. Friends - Confirmed reviews ALL

Best hotel that I've stayed in. Great facilities, the spa area is awesome.

Other web-users rate our hotel

  • 216 reviews 9.6/10 Location
  • 342 reviews 9/10 Room
  • 532 reviews 9.5/10 Service
  • 275 reviews 9.8/10 Vibe
  • 249 reviews 9.3/10 Amenities
  • 183 reviews 9.7/10 Wellness Area
  • 178 reviews 9.1/10 Food
  • 134 reviews 9.5/10 Breakfast

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