Dear Valued Guest, Thank you for such a wonderful review. To hear that Fairmont Hanoi was the best hotel you have ever stayed in is an incredibly meaningful compliment to our entire team. I am delighted that everything from your stay came together so beautifully, and even more so that you would happily recommend us to your family, friends, and colleagues. That kind of endorsement is something we truly value. We hope to have the pleasure of welcoming you and your friends back to Fairmont Hanoi for another memorable stay. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for taking the time to share your feedback with us. I am pleased to know that you enjoyed our convenient location, comfortable rooms, and the warm support of our team. I am especially glad that your check-in experience was a positive one, and I will do my best to identify the colleague who welcomed you so that your kind recognition can be shared with him. I also appreciate your honest comments regarding the long walk to your room and the Wi-Fi coverage. These details matter, and I am sorry that the connectivity in your room did not meet your expectations. I will share your feedback with the relevant teams for further review. Thank you again for your valuable input. We hope to have the opportunity to welcome you back and provide an even more comfortable experience. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for sharing your feedback. I am pleased to know that you enjoyed our restaurants and sauna facilities, and that you had a pleasant stay with us. It is wonderful to hear that our sustainability efforts met your expectations. At the same time, I appreciate your feedback on breakfast and departure, as these details help us understand where we can further refine the guest experience. We hope to have the pleasure of welcoming you and your partner back to Fairmont Hanoi for another relaxing stay. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for taking the time to share such a thoughtful review. I am delighted to know that you enjoyed the newness and elegance of the hotel, from the beautifully appointed room and local welcome amenities to the attention given to your room each evening. It is particularly wonderful to hear that our spa and gym left such a strong impression. The combination of the different saunas and thermal experiences is something we are very proud of, and I am pleased that you had the opportunity to enjoy them. I am also glad that breakfast was a highlight, it is lovely to know that you appreciated both the quality and variety of the experience. We hope to have the pleasure of welcoming you and your partner back to Fairmont Hanoi for another memorable stay. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for sharing your first Fairmont experience with us. I am very pleased to know that you found your stay comfortable and that our colleagues made such a warm impression through their friendliness and helpfulness. I also appreciate your honest feedback about your Gold member recognition and the departure experience. As a valued ALL member, you should feel that your loyalty is genuinely recognized, and I am sorry that this was not as evident during your stay. Your comments are important, and we will use them to look more closely at how we can make the recognition more personal and meaningful. I am glad you enjoyed the welcome amenity, and I hope that on your next visit we can give you an experience that feels even more distinctly Fairmont. Warmest regards, Ken N. Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you so much for taking the time to share such a heartfelt reflection on your stay with us. Knowing that you chose Fairmont Hanoi as the place to celebrate your son’s graduation makes your words especially meaningful to all of us. It is wonderful to hear how warmly our colleagues looked after you and your family throughout your stay. I am particularly touched that you remembered Lizzie for helping arrange the late departure, and Patrick for his restaurant recommendation. These personal touches may seem small, but they are often the moments that stay with us long after a journey has ended. I will be very happy to share your kind words with both of them, as well as with our Gold Lounge team. I am also delighted that you had the opportunity to enjoy our Bathhouse and rooftop pool. After spending nearly two weeks with us, I hope these spaces became a little retreat for you, whether for a quiet moment in the sauna or simply taking in the view of Hoàn Kiếm Lake. Most of all, thank you for allowing us to be part of such a special family milestone. We hope you took home not only wonderful memories of Hanoi, but also a few very happy memories from your time at Fairmont Hanoi. It would be a genuine pleasure to welcome you and your family back one day. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for taking the time to share such a thoughtful review. I am very pleased to know that you enjoyed your stay, from the comfort of your room and the elegant surroundings to our sauna, meditation programme, and breakfast. It is also wonderful to hear that our team made you feel well looked after. I particularly appreciate how clearly you described your experience with the bathroom taps. You are absolutely right that even a small detail like this can make a noticeable difference to everyday comfort. Your feedback is very practical, and I will share it with our Engineering and Rooms teams so we can look at the issue more closely. Most of all, I am delighted that despite this small inconvenience, you left with such positive memories of Fairmont Hanoi and would happily return. We would be very pleased to welcome you back. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for choosing Fairmont Hanoi and for sharing your kind feedback with us. We are very happy to know that you and your family enjoyed both the service and the food during your stay. Thank you for your generous recommendation and for allowing us to be part of your family’s time in Hanoi. We hope to have the pleasure of welcoming you all back for another enjoyable stay. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for sharing such a wonderful review. We are very happy to know that you and your partner felt comfortable and well looked after throughout your stay. It is also especially encouraging to see your feedback across the experience, including our dinner and the efforts we are making to create a more sustainable way of hospitality. Thank you for your trust and for recommending us so warmly. We hope there will be another opportunity to welcome you both to Fairmont Hanoi and take care of you again. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you so much for taking the time to write this. Your review was a real pleasure to read. I am so pleased that you enjoyed your stay with us, from the spacious room and breakfast to Hiryu, the Cirua Bathhouse and our gym. And I am especially glad that the breakfast pizza made an impression! What I appreciated most, though, was your comment about our colleagues remembering your coffee and how you like your eggs. Those small details are what make a stay feel personal, and it means a great deal to know that you felt that care during your time with us. I will be very happy to share your kind words with the team. Thank you again for your lovely recommendation and for saying that you will be coming back. We will be delighted to welcome you to Fairmont Hanoi again. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for sharing such a thoughtful review. It was a genuine pleasure to read, particularly because you noticed so many of the little details that we hope make a stay at Fairmont Hanoi feel different. Lucas will be especially happy to know that his welcome stayed with you from the beginning, and I will certainly share your kind words with Tra, Dieu Linh, Annie, Lissy and Khanh as well. Your story about Khanh knowing exactly how you like your prosecco made me smile. These personal connections are such an important part of what we want our Gold experience to be. I also loved hearing about the details in your room, from the yoga mat and generous hangers to the lighting controls and those opening curtains. They may seem like small things, but when they make someone's stay more comfortable, they become quite meaningful. And then there was your farewell from Lucas, with the handwritten note. In a hotel filled with technology and beautiful design, it is often a handwritten note that stays with us the longest. I am very happy that this gesture gave your stay such a lovely ending. Thank you as well for the suggestion regarding the Pool Terrace & Bar. I appreciate the way you shared it, and I will make sure the team hears your thoughts about bringing a little more energy to the atmosphere. Most of all, thank you for allowing us to be part of your time in Hanoi. Your review captures beautifully what we hope our guests feel here: cared for, comfortable and genuinely welcomed. We would be delighted to have you back. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for sharing your lovely feedback with us. It is wonderful to know that you had such a relaxing stay and that the Bathhouse was a highlight for you. Creating a space where our guests can truly slow down, unwind and enjoy a little time for themselves is something we care deeply about, so your words are especially appreciated. We hope you left Hanoi feeling refreshed, and that we will have the pleasure of welcoming you back to Fairmont Hanoi for another relaxing escape. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for sharing such a thoughtful review. It is wonderful to know that you and your partner enjoyed your time at Fairmont Hanoi, and that the Gold Lounge experience was a particular highlight. I am especially grateful for your kind words about the warmth and personal attention from our Gold Lounge team. I was also very pleased to see Tien mentioned. I will make sure your appreciation reaches him and the team. It is lovely to hear that you enjoyed the design of the hotel, the comfort of your room and the pool, as well as your experience at Tran Dynasty. Most importantly, we are happy to know that you would choose to return to Hanoi and stay with us again. We look forward to welcoming you back and making your next visit even more memorable. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager

Dear Valued Guest, Thank you for sharing such a lovely review. It is wonderful to know that from the moment you walked through our doors, you felt the warmth and care of our team. I am especially happy that the design and artwork throughout the hotel caught your eye, and that our dragon crystal chandelier made such a memorable first impression. I also love hearing that the Bathhouse and pool became one of your favourite places during your stay. It is a space we are very proud of, and I am glad you had the chance to enjoy it. Thank you for recommending Fairmont Hanoi and for sharing your enthusiasm about returning. We will be very happy to welcome you back and look after you again. Warmest regards, Ken Nguyen Guest Experience & Sustainability Manager