Mercure Fribourg Centre Remparts 4 stars

Customer review rating (ALL Rating) 4.6/5 750 reviews

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Mercure Fribourg Centre Remparts - Image 1
Mercure Fribourg Centre Remparts - Image 2
Mercure Fribourg Centre Remparts - Image 3
Mercure Fribourg Centre Remparts - Image 4
Chemin Montrevers 1, 1700 FRIBOURG, Switzerland

Description

Hotel extras

  • Car park available

  • Close to the downtown area

  • Salle de Fitness

  • Meetings and Events

  • Bus gratuit

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 1 king-size bed

Photo out of - Superior Room with 1 king-size bed

Superior Room with king-size bed (71"). Coffee and tea available in the room. Bathroom with walk-in shower. Free WIFI.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • 43'/109 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 20 m² / 215 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Room with 1 king-size bed (71"), free WIFI, safe, tea and coffee facilities, bathroom with shower, and side view of the Ramparts

  • Views:

    Historic side view

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Suite with double bed and sofa-bed

Photo out of - Suite with double bed and sofa-bed

Suite with 1 king-size bed (71") and sofa bed, free WIFI, safe, tea and coffee facilities, bathroom with shower, and front view of the Ramparts

  • Views:

    Panorama view

Max. number of persons
4
Area
From 31 m² / 333 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Fribourg Centre Remparts

Chemin Montrevers 1
1700 FRIBOURG
Switzerland

GPS:46.81175, 7.15716

Telephone
Fax +41 26 347 56 57

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 63 rooms
  • One room for people with reduced mobility
  • 7 family rooms
  • 4 connecting rooms
  • 63 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • German
  • English
  • French
  • Italian
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Iron

  • Iron at reception

Check In & Check-out facilities

  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

4 Meeting rooms

Business Center

  • Self service business center

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s TV Channels

Well-being

Salle de Fitness

  • On site

Centre de remise en forme

  • On site

Sports and leisure

Jogging track

  • On site

Football

  • On site

Jogging track

  • Nearby

Gym

  • On site
  • On site
  • Outdoor parking
  • Private
  • 20 parking spaces

  • Parking pricing: 15.93 € 15 CHF Per day

LOBBY BAR

Photo out of - LOBBY BAR

The hotel bar welcomes you every day from 10am to 11pm offering all kinds of refreshment.

Bar Type
LOBBY BAR
Capacity
12
Accessibility
Accessible service
Telephone +41 26 347 56 56
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Musical Entertainment

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

The hotel bar welcomes you every day from 10am to 11pm offering all kinds of refreshment.

Fitness room equipped with a treadmill, exercise bike, elliptical trainer, weight machine and weight bench. A fully equipped space for cardio training, strength building and everyday wellbeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  750 reviews

Customer review rating 3.5/5

Nicolaj W. C. Business - Confirmed reviews ALL

Dear Nicolaj W. C., Thank you for taking the time to tell us about your experience at the Mercure Fribourg Centre Remparts. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Léo Boyer - General Manager

Customer review rating 5.0/5

Martin S. Couples - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Léo Boyer - General Manager

Customer review rating 4.5/5

Vico B. Families - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Léo Boyer - General Manager

Customer review rating 5.0/5

Jo-anne J. L. Business - Confirmed reviews ALL

Dear Madam L., Thank you very much for your excellent rating and for your continued loyalty to our hotel. Your trust means a lot to us, and we are delighted to know that your stays with us continue to meet your expectations. Our entire team looks forward to welcoming you back again soon. Kind regards, Léo Boyer - General Manager

Customer review rating 4.0/5

Gemma A. Couples - Confirmed reviews ALL

Dear Sir, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed the friendly service, the convenient parking, and your room upgrade. We are sincerely sorry that you did not receive your Gold member welcome gift during your stay. As an ALL Gold member, you should have received a Villars chocolate tablet as a token of our appreciation. Please accept our apologies for this oversight. We also appreciate your comments regarding the air conditioning, and we will look into this to ensure a more comfortable experience for our guests. We hope to have the pleasure of welcoming you back soon and providing you with the experience you deserve. Léo Boyer - General Manager

Dear Nicolaj W. C., Thank you for taking the time to tell us about your experience at the Mercure Fribourg Centre Remparts. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Léo Boyer - General Manager

Customer review rating 5.0/5

Martin S. Couples - Confirmed reviews ALL

Great location just off the motorway, ideal for exploring Fribourg.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Léo Boyer - General Manager

Customer review rating 4.5/5

Vico B. Families - Confirmed reviews ALL

Friendly staff at both reception and restaurant

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Léo Boyer - General Manager

Customer review rating 5.0/5

Jo-anne J. L. Business - Confirmed reviews ALL

As usual everyone is nice and helpful.

Dear Madam L., Thank you very much for your excellent rating and for your continued loyalty to our hotel. Your trust means a lot to us, and we are delighted to know that your stays with us continue to meet your expectations. Our entire team looks forward to welcoming you back again soon. Kind regards, Léo Boyer - General Manager

Customer review rating 4.0/5

Gemma A. Couples - Confirmed reviews ALL

Pro: friendly, good parking and access, lovely upgrade (thanks) Cons: air conditioning not great, no gold member welcome gift.

Dear Sir, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed the friendly service, the convenient parking, and your room upgrade. We are sincerely sorry that you did not receive your Gold member welcome gift during your stay. As an ALL Gold member, you should have received a Villars chocolate tablet as a token of our appreciation. Please accept our apologies for this oversight. We also appreciate your comments regarding the air conditioning, and we will look into this to ensure a more comfortable experience for our guests. We hope to have the pleasure of welcoming you back soon and providing you with the experience you deserve. Léo Boyer - General Manager

Customer review rating 2.0/5

Francesc B. G. Business - Confirmed reviews ALL

The hotel is very good but I was staying fo work. The room was locatwd at the ground floor and facing the street, so it was noisy beacause of the passing cars.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Léo Boyer - General Manager

Customer review rating 3.5/5

Martin R. C. Couples - Confirmed reviews ALL

Recently I stayed in the Mercure Fribourg Centre Remparts. It is an excellent hotel, with beautiful and very comfortable rooms. But, I am furious, since the hotel suggest that they have a restaurant. It is announced at the reception and in the elevators. But when I asked where I could find the restaurant I was told, there is none, there is a catering possibility. This misleading and highly discomfortable suggestion results in a low appreciation of the hotel.

Dear Guest, Thank you for taking the time to share your feedback. We are delighted that you enjoyed the comfort of our rooms and the overall quality of your stay. We did note your frustration regarding the mention of our “restaurant.” To clarify, we do offer a service of meals prepared by a caterer and delivered every two days, ensuring freshness and quality. We understand that this information may have come as a surprise and caused some… frustration, especially when expecting a traditional restaurant. We hope that you were still able to enjoy other aspects of your stay and that we will have the pleasure of welcoming you again in the future. Kind regards Léo Boyer - General Manager

Customer review rating 1.5/5

Sarah B. Business - Confirmed reviews ALL

Your hotel is lovely, in a great location with exceptional staff. However, during both nights I woke up with bites on my skim around my stomach. Initially I thought that they were maybe marks from my clothes - but on returning hom my doctor has confirmed that they are insect bites - so I suspect that you need to treat the bedding in room 209 for bugs.

Dear Madam, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our hotel, its location, and our staff. We were, however, very surprised by your comments regarding insect bites in room 209. This room had been rented prior to your arrival and several times after your departure, and we have not received any similar reports from other guests. Nonetheless, we take such matters seriously, and we will conduct a thorough inspection and treatment of the bedding as a precautionary measure. We are sorry for any discomfort you experienced during your stay and appreciate your bringing this to our attention. Kind regards Léo Boyer - General Manager

Customer review rating 1.5/5

Diogo F. M. Solo - Confirmed reviews ALL

Dear Mercure Fribourg Management, I am writing to express my disappointment regarding my recent stay at your hotel. As a Platinum member of your loyalty program, I usually appreciate the warm welcome and high standards maintained by Accor properties. Unfortunately, my experience at Mercure Fribourg did not reflect those standards. Upon arrival, I was assigned what was meant to be an upgraded room, but it had a strong and unpleasant odor, reminiscent of sewage and dampness. When I reported this issue to the front desk, the receptionist chose to accompany me to the room to check for himself. Once there, he stated that “it smells like this everywhere in the hotel,” which is clearly not true. After returning to the reception, he hesitated to reassign me, explaining that the hotel was almost full and that changing rooms would mean losing the upgraded category. I told him I did not mind, as long as the new room was clean and comfortable. Unfortunately, the new room also had issues — I found a large hair in the sink, which was very disappointing. When I inquired about the possibility of a late checkout, I was told to check with the following day’s staff, which made it impossible to rest properly. Additionally, the air conditioning was not functioning, leaving the room at an uncomfortable 25°C throughout the night. The pillows were extremely hard, further reducing comfort and rest quality. Overall, this stay fell far below the level of service and quality expected, especially for a loyal Accor Platinum guest. I kindly ask that you review this matter and consider a gesture of goodwill or suitable compensation for the multiple inconveniences experienced. Thank you for your understanding and attention. I look forward to your response. Yours sincerely, Diogo Bernardo F. M.

Dear Mr. M., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Fribourg. We sincerely regret that your experience did not meet the high standards you rightly expect as a Platinum member of the Accor loyalty program. Please accept our apologies for the issues you encountered, including the unpleasant odor in your initial room, the cleanliness concerns in the reassigned room, the non-functioning air conditioning, and the discomfort of the pillows. We fully understand how these factors affected the quality of your stay. Your comments have been shared with our team to ensure that our cleaning procedures, room maintenance, and front desk service are improved, so that future guests do not experience similar issues. We hope that despite this experience, you will consider staying with us again and allow us the opportunity to provide you with the high standard of service that Accor guests expect. Kind regards

Customer review rating 4.0/5

Clyanne A. Y. Business - Confirmed reviews ALL

Spacious room, neat and clean with necessary comfort

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Léo Boyer - General Manager

Customer review rating 4.0/5

Virginie B. G. Business - Confirmed reviews ALL

Well located - Very calm - Outside of the hotel not engaging but nice renovated room and staff extremely nice and helpful. Service and solution oriented.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Léo Boyer - General Manager

Customer review rating 5.0/5

Dennis M. Solo - Confirmed reviews ALL

Great hotel with great staff and in the perfect location for what I needed, also has a secure carpark for my motorcycle

Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées. Léo Boyer - General Manager

Customer review rating 5.0/5

Nikolaos T. Business - Confirmed reviews ALL

Alles tip top

Sehr geehrter Herr T., Vielen Dank für Ihr positives Feedback. Es freut uns sehr zu hören, dass Ihr Aufenthalt bei uns angenehm war. Ihr Lob motiviert unser Team, weiterhin hervorragenden Service zu bieten. Mit besten Grüßen, Léo Boyer - Geschäftsführer

Customer review rating 5.0/5

Bernard T. Business - Confirmed reviews ALL

Very comfortable rooms and very welcoming staff. Rooms are really clean and beds and comfortable.

Dear Mr. T., Thank you for your positive feedback. We are delighted to hear that you found our location convenient, and our staff welcoming. It is gratifying to know that you enjoyed the comfort and cleanliness of your room. We look forward to welcoming you back in the future. Léo Boyer - General Manager

Customer review rating 4.5/5

Guy D. Solo - Confirmed reviews ALL

Everything was smooth as usual

Dear Mr. D., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel convenient and that everything met your expectations. Your satisfaction is our priority, and we look forward to welcoming you back. Léo Boyer - General Manager

Customer review rating 1.5/5

Jill A. R. Business - Confirmed reviews ALL

The room itself was nice even though extremely cold despite me turning up the temperature as it was 8° out! I couldnt sleep at times as the AC was so cold. Besides that, the design itself was nice and I appreciated the blackout curtains. However the biggest let down was the lack of hospitality of the receptionists. A day before my stay I informed them about my dietary restrictions of being vegan and therefore making sure that I'd have a few options at breakfast. However it was highly disappointing as the only options were soy milk (which I had asked about if they could organize almond milk instead as I am allergic to soy) to which the answer was that they would check with the manager which seemed like it did not happen, leaving me with not option (to whoch they suggested I drink lactose free milk which made no sense). The food options I had were jam, (bread which was not separate at all from other products with animal products and all..) and oats. then the standard few fruits as well as cut up cucumbers and (which I was disgusted by) rotten cherry tomatoes! All right by the meat which ofc grossed me out and fortunately leaving me with no appetite anyway. That was all which was available to me which for one day is already disappointing but having this for 8 days is just.. can't believe it really! Given the fact that the 2 star hotel I stayed at the night before went the extra mile and prepared an extra bread that was not contaminated by other products as well as having 3 different kinds of cereal I could eat + 2 plant based milks as well as one of the receptionists checking every single one of the breakfast items and giving me a note of which products were okay for me to eat! I genuinely expected more from this 4 star hotel. What also upset me was one of the receptionists blindly assuming that all cereal was okay for me to eat which I then asked to check the ingredients only to find honey and milk being in one of them, rendering it inedible. From all the receptionists I interacted with came ignorance about this matter- I'm not assuming of ill intent but nonetheless not being informed and not caring about it either which I expect from somebody working in hospitality. Please get with the times and offer more options even if there's not so many vegans yet. We're still paying customers and deserve more than 3 breakfast items!

Dear Jili, Thank you for sharing your insights regarding your recent stay at Mercure Fribourg Centre Remparts. I am pleased to learn that you appreciated the design of your room and the blackout curtains. However, I regret to hear about the discomfort you experienced with the temperature and the issues you encountered at breakfast. I sincerely apologize for the inadequate response to your dietary restrictions. It is our priority to accommodate our guests' needs, and I understand how important it is for you to have suitable options available. Your feedback regarding the limited breakfast choices and the misunderstanding about the ingredients is invaluable, and I will ensure that it is addressed with our team to enhance our service. Furthermore, I appreciate your comments about the reception staff's attentiveness, and I will take steps to improve our training to better support our guests in the future. Thank you for your understanding and for bringing these matters to my attention. Sincerely, Léo Boyer - General Manage

Customer review rating 5.0/5

Eric A. S. Solo - Confirmed reviews ALL

The location is perfect, a short walk from downtown Fribourg, a few minutes by bus. The rooms are clean and comfortable. The staff is friendly and helpful.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Léo Boyer - General Manager

Customer review rating 4.0/5

Jean B. P. Business - Confirmed reviews ALL

A nice location in Fribourg city with a view on the historical door/city wall. Warm welcoming. Considerate reception team. Clean room and bathroom. Cosy lounge.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Léo Boyer - General Manager

Customer review rating 5.0/5

Maxim E. Solo - Confirmed reviews ALL

Great stay in general, nice room, the tv size is what’s needed.

Customer review rating 4.0/5

Kotiniitty J. Business - Confirmed reviews ALL

Nice hotel just outside city walls. So it was peacefull but well located. Having a physical key for the main electric switch was awkvard.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Léo Boyer - General Manager

Other web-users rate our hotel

  • 297 reviews 8.9/10 Location
  • 449 reviews 7.9/10 Room
  • 355 reviews 8.9/10 Service
  • 5 reviews 9.5/10 WiFi
  • 220 reviews 8.6/10 Breakfast
  • 132 reviews 8.5/10 Cleanliness
  • 75 reviews 5.4/10 Food
  • 10 reviews 10/10 Sustainability

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