Dear Elizabeth, Thank you for sharing your experience with us. We sincerely apologize for the situation you encountered during your arrival. We fully understand the frustration and inconvenience this caused, especially as it ultimately led you to leave the hotel and seek accommodation elsewhere without being able to use the room you had reserved. We also regret that our communication during the situation did not meet your expectations. Your comments regarding the reception team's communication will be shared with the responsible managers and used as an opportunity for further training and improvement. Thank you for bringing this matter to our attention. We are truly sorry for the negative experience and for failing to provide the service you deserved. Best regards, Diego Almeida Deputy Manager

Prezada sra. Silvana, Agradecemos por sua avaliação e pelo seu comentário. Ficamos muito felizes em saber que sua experiência foi ótima. Seu reconhecimento é muito importante para nossa equipe e nos motiva a continuar oferecendo um atendimento de qualidade e uma estadia agradável a todos os nossos hóspedes. Esperamos recebê-la novamente em breve. Atenciosamente, Lucas Bandeira Trainee Gerencial - Ibis Budget Guarulhos Aeroporto

Prezada Glenda, Muito obrigado pela sua avaliação positiva. Ficamos felizes em saber que teve uma boa experiência conosco e que o atendimento da nossa equipe atendeu às suas expectativas. Comentários como o seu são muito importantes para todos nós e nos incentivam a continuar oferecendo um serviço D. qualidade aos nossos hóspedes. Esperamos recebê-la novamente em breve. Atenciosamente, Diego Almeida Subgerente

Dear Jean, Thank you so much for taking the time to review your stay and for giving us a perfect score! We are thrilled to hear that you had an "awesome experience" with us. It is wonderful to know that you appreciated our proximity to the airport, the cleanliness of our rooms, our modern design, and the coworking space. Hearing that we stood out compared to other hotels you have visited in Latin America is a huge compliment to our team and our daily efforts to provide a comfortable, practical, and welcoming environment. I sincerely apologize that the information regarding our free airport shuttle was not clear prior to your arrival. We are continuously working to improve our communication across all booking channels so that our guests can take full advantage of this convenient service right from the start. You are absolutely right about the commute to the city. While our location is highly strategic for flights and layovers, the traffic to downtown São Paulo, such as Paulista Avenue, can indeed be quite challenging during peak hours. We are glad that, despite the transit, you still managed to explore a bit of the city before your next flight! Even though your time with us was short, we are very happy that it provided a comfortable and clean rest stop. We hope to have the immense pleasure of welcoming you back in the future—hopefully with a bit more time to relax and enjoy all of our amenities! Sincerely, Henrique Gigueira Management Trainee ibis Budget Guarulhos Aeroporto

Dear Luiz E., Thank you very much for sharing your experience with us. We are delighted to know that you appreciated our location, cleanliness, and facilities. It is also great to hear that our early breakfast service starting at 4:30 a.m. met your needs before your flight. We appreciate your understanding of the ibis Budget concept, which focuses on providing practical, functional, and comfortable accommodations, especially for short stays and airport stopovers. Thank you as well for your recommendation. Feedback like yours is very important to our team and encourages us to continue delivering quality experiences to our guests. We hope to welcome you again soon. Best regards, Diego Almeida Deputy Manager

Dear Edmundo, Thank you very much for your positive evaluation. We are pleased to know that you had a comfortable and clean stay with us and that you appreciated the friendliness of our staff. Feedback like yours is very important to our team and motivates us to continue providing quality service and hospitality to our guests. We hope to welcome you again soon. Best regards, Diego Almeida Deputy Manager

Dear Steven, Thank you very much for your positive review. We are delighted to know that our hotel was a perfect option for your stopover before your flight. It is great to hear that you appreciated our convenient location near the airport and the friendliness of our staff. Feedback like yours is very important to our team and motivates us to continue providing quality service and hospitality to our guests. We hope to welcome you again soon. Best regards, Diego Almeida Deputy Manager

Prezada Luzia, Agradecemos por compartilhar sua experiência conosco. Lamentamos que o tamanho do apartamento e a percepção de custo-benefício não tenham atendido plenamente às suas expectativas. Gostaríamos de reforçar que o ibis Budget segue um conceito de hospedagem econômica, funcional e compacta, priorizando praticidade, eficiência e uma excelente localização, especialmente em regiões aeroportuárias como Guarulhos. Em relação aos itens mencionados, como frigobar, cafeteira e outros acessórios, reforçamos que não fazem parte do padrão da marca, justamente por se tratar de um conceito de hospedagem simplificado. Já alguns itens como secador de cabelo e enxoval são disponibilizados conforme padrão operacional e/ou mediante solicitação na recepção. Ficamos felizes em saber que a limpeza do hotel foi um ponto positivo da sua estadia. Agradecemos novamente pelo seu feedback, que é muito importante para o nosso processo de melhoria contínua. Atenciosamente, Diego Almeida Subgerente

Dear Juergen, Thank you very much for sharing your feedback with us. We are glad to know that, even for a short emergency stay, you found our team to be super friendly and helpful, and that you were pleasantly surprised by the quality of our lunch service. Your comments are very important to us and motivate our team to continue delivering a positive experience to our guests, even in a budget accommodation concept. We hope to have the opportunity to welcome you again in the future. Best regards, Diego Almeida Deputy Manager

Dear Cassidy, Thank you very much for sharing such a thoughtful and positive review about your stay with us. We are truly sorry that you had such a difficult flight experience and such a long delay. At the same time, we are extremely happy to know that our team could provide a welcoming, friendly, and helpful experience during such a stressful moment. Your kind words about our staff, cleanliness, organization, and the care shown during service hours mean a lot to all of us. We are especially pleased to know that the team's attention and efficiency made a positive difference, even during a very busy moment at the hotel. Comments like yours are a great motivation for our entire team and reinforce our commitment to providing comfort, care, and hospitality to our guests. We sincerely hope to have the opportunity to welcome you again in the future, hopefully under much better travel circumstances. Best regards, Diego Almeida Deputy Manager

Prezada Janice, Muito obrigado pela sua avaliação positiva. Ficamos felizes em saber que nossa localização atendeu às suas expectativas e que sua experiência conosco foi boa. Comentários como o seu são muito importantes para toda a nossa equipe e nos motivam a continuar oferecendo uma hospedagem prática e D. qualidade aos nossos hóspedes. Esperamos recebê-la novamente em breve. Atenciosamente, Diego Almeida Subgerente

Dear Gabriela, Thank you for sharing your feedback with us. We are sorry to hear that your stay was not comfortable and that your check-in experience did not meet your expectations. This is certainly not the level of service we aim to provide to our guests. Your comments are very important and will be shared with the responsible team so we can continue improving our reception process and guest experience. Thank you again for your feedback. Best regards, Diego Almeida Deputy Manager

Prezado William, Muito obrigado por compartilhar sua experiência conosco. Ficamos muito felizes em saber que você foi bem atendido e que a estrutura do quarto e do restaurante atenderam às suas expectativas. Também agradecemos pelos elogios à nossa equipe. Comentários como o seu são motivo de grande orgulho para todos os colaboradores e nos motivam a continuar oferecendo um serviço de qualidade aos nossos hóspedes. Esperamos recebê-lo novamente em breve. Atenciosamente, Diego Almeida Subgerente

Dear Jacob, Thank you very much for sharing your experience with us. We are very pleased to know that, despite the long wait during check-in, you had a positive stay and appreciated the service, food, and overall hotel experience. It is truly rewarding to know that we were able to provide everything you needed during your stay. During periods of simultaneous arrivals from canceled or delayed flights, the reception flow can become significantly higher, which may impact waiting times at check-in. We also appreciate your suggestion regarding online check-in. In cases involving airline vouchers, unfortunately we do not receive guest information in advance from the airlines, and there are also mandatory legal registration procedures that must be completed upon arrival. Even so, we continuously look for ways to improve and make the process as smooth as possible for our guests. Thank you again for your understanding, kindness, and positive feedback. We hope to welcome you again soon. Best regards, Diego Almeida Deputy Manager

Dear Marisela, Thank you very much for sharing your experience with us. We are delighted to know that our hotel was the perfect option for the final part of your trip through São Paulo and Rio de Janeiro. It is wonderful to hear that you enjoyed the comfort of the room, our breakfast, and the quick service provided by the team. We are also happy that the airport transfer service met your expectations and departed on time, helping make your journey back to Mexico more convenient and stress-free. We truly appreciate your kind comments and hope to welcome you again on a future visit to Brazil. Best regards, Diego Almeida Deputy Manager

Dear Faical, Thank you very much for your positive review. We are delighted to know that you found our hotel comfortable, well located, and easy to use during your stay. It is especially rewarding to receive your compliments about our staff. Comments like yours are a great motivation for our entire team to continue providing excellent service and hospitality. We hope to welcome you again very soon. Best regards, Diego Almeida Deputy Manager

Dear Nicolas, Thank you very much for your positive review. We are delighted to know that you found our hotel comfortable and well located, as well as offering good value for money. It is also great to hear that you enjoyed the swimming pool and our breakfast. Your feedback is very important to our team and encourages us to continue providing quality service and pleasant experiences to our guests. We hope to welcome you again soon. Best regards, Diego Almeida Deputy Manager

Dear Maria E., Thank you for sharing your feedback with us. We are pleased to know that you appreciated the cleanliness of the hotel, the kindness of our staff, and our convenient location near the airport. Your positive comments about our team are truly appreciated. At the same time, we are sorry that the restaurant experience and the room size did not meet your expectations. We understand how important comfort and meal quality are during a stay, and your comments will be shared with the responsible teams for review and improvement opportunities. We would also like to reinforce that ibis budget follows a functional and compact accommodation concept, focused on practicality and convenience. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you again in the future. Best regards, Diego Almeida Deputy Manager

Dear Julia, Thank you for sharing your feedback with us. We sincerely regret the inconvenience caused by the waiting time during your stay. During periods of high occupancy and simultaneous guest arrivals, especially related to airline accommodations, waiting times may unfortunately become longer than usual. Regarding the room size, we would like to reinforce that the ibis budget concept is focused on practical and functional accommodations, especially designed for short stays and airport connections. We also appreciate your comments about the vegetarian options at dinner. Your feedback is very important and will be shared with the responsible team for evaluation and continuous improvement. Thank you once again for your comments. Kind regards, Diego Almeida Deputy Manager