Grand Mercure SP Itaim Bibi 5 stars

Customer review rating (ALL Rating) 4.4/5 1,264 reviews

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Rua Tenente Negrao, 200, Itaim Bibi, 04530030 SÃO PAULO, Brazil

Description

Hotel extras

  • Relaxation area with heated pool, pool bar, sauna and gym.

  • A space for corporate and social events with capacity for up to 210 people

  • Ideal for families! Picnic area and tents for children for your stay

  • Instagrammable art gallery in hotel lobby

  • Close to major hospitals (Rede D'or, Sancta Maggiore, and Sírio-Libânes)

Our accommodation(s)

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Hotel location

Grand Mercure SP Itaim Bibi

Rua Tenente Negrao, 200, Itaim Bibi
04530030 SÃO PAULO
Brazil

GPS:-23.58477, -46.67274

Telephone
Fax +55 11 3054-7504

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

itaIN Restaurant

ItaIN breathes dynamism with an aura of modernity, offering comfortable modular spaces overlooking the garden. The restaurant serves contemporary cuisine, reinforcing the Brazilian essence of the brand.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,264 reviews

Customer review rating 4.0/5

Alvaro D. H. M. Business - Confirmed reviews ALL

It was pretty good.

Dear Guest, Thank you for sharing your feedback with us. We are delighted to know that you had a comfortable stay and that your experience was pretty good. It is always rewarding to hear that our guests enjoyed their time with us. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay. Kind regards, Flavia Constantino - Guest Relations

Customer review rating 4.0/5

John M. B. Business - Confirmed reviews ALL

This hotel is in a great location and was a comfortable stay.

Thank you for your feedback! We are delighted to know that our location and comfort were highlights of your stay. It is always a pleasure to welcome our guests to our Brazilian Home :) We hope to welcome you back very soon! Warm regards, Flavia Constantino – Guest Relations

Customer review rating 4.0/5

Hernan E. O. Solo - Confirmed reviews ALL

Good, as expected.

Thank you for sharing your feedback with us. We are glad to hear that your stay was comfortable and met your expectations overall. We apologize for the dust and the musty odor you noticed in the room. These are points we take seriously and will be forwarded to our housekeeping and maintenance teams for assessment, ensuring the comfort and freshness of our rooms are consistently maintained. We hope to welcome you back to our Brazilian Home very soon and provide an even more pleasant experience! Warm regards, Flavia Constantino – Guest Relations

Customer review rating 4.0/5

Alberto C. Business - Confirmed reviews ALL

The only bad experience was on the checkout. They were charging me 4 cans of water and 1 chocolate. I never took anything from the fridge. What I think it happened is that, a can of water I bought in the lobby, I save it in the fridge during my stay, and they count it. But the chocolate, that one I have no clue why. At the end they remove the charges.

Thank you for sharing your experience with us, and we are glad to hear that our location met your expectations! We sincerely apologize for the inconvenience at check-out. We understand how frustrating it can be to be charged for items you did not consume, and we are pleased that our team was able to resolve the situation promptly by removing the charges. However, we recognize that this should not have happened in the first place, and your feedback will be shared with the relevant team to ensure greater accuracy in minibar checks going forward. We hope this isolated incident does not overshadow the positive aspects of your stay, and we look forward to welcoming you back very soon! Warm regards, Flavia Constantino – Guest Relations

Customer review rating 5.0/5

Alena K. Solo - Confirmed reviews ALL

I had the pleasure of staying at your hotel during my visit to São Paulo, and I would like to thank the whole team for such a wonderful experience. Everyone at the hotel was very friendly, cheerful, and welcoming. The breakfast staff were lovely, the housekeeping team was excellent, and overall the atmosphere was warm and pleasant throughout my stay. However, I especially want to mention Rafaella, who truly made my experience exceptional. As I was traveling solo, arriving in a new city could sometimes feel a little overwhelming, but she immediately made me feel comfortable and well taken care of from the moment of check-in. During my stay, she was always kind, attentive, and genuinely helpful. Whenever I saw her, she would recommend places to visit and things to do, always thinking about what would be best for me as a solo traveler in São Paulo. Her recommendations and attitude made a real difference in my experience of the city. All of your staff were amazing, but Rafaella was definitely the highlight for me, and I wanted to make sure her kindness and professionalism were recognized. Thank you again for the excellent hospitality

What a wonderful message! Thank you so much for taking the time to share such a detailed and heartfelt review! We are delighted to know that your stay in São Paulo was such a positive experience, and that our team contributed to making you feel welcome and well taken care of from the very first moment. Knowing that a solo traveler felt comfortable and at ease throughout their stay means a great deal to us. A very special mention goes to Rafaella, who will be so pleased to read your kind words. Going above and beyond to make guests feel at home, recommending places, anticipating needs and offering genuine care, is exactly the spirit we cultivate at our Brazilian Home, and she is a wonderful example of that. She will be recognized for her outstanding dedication. We also love hearing about the housekeeping team and the "Google Translate and smiles" moments in the corridors! Language is no barrier when the heart is in the right place, and we are proud of a team that finds warmth and connection in every interaction. We hope to welcome you back on your next visit to São Paulo! Warm regards, Flavia Constantino – Guest Relations

Other web-users rate our hotel

  • 267 reviews 9.1/10 Location
  • 564 reviews 7.6/10 Room
  • 699 reviews 8.4/10 Service
  • 9 reviews 4.5/10 WiFi
  • 358 reviews 4.9/10 Comfort
  • 318 reviews 8.2/10 Breakfast
  • 196 reviews 7.9/10 Cleanliness
  • 141 reviews 7.5/10 Vibe

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