Grand Mercure SP Itaim Bibi 5 stars

Customer review rating (ALL Rating) 4.4/5 1,217 reviews

Grand Mercure SP Itaim Bibi - Image 1
Grand Mercure SP Itaim Bibi - Image 2
Grand Mercure SP Itaim Bibi - Image 3
Grand Mercure SP Itaim Bibi - Image 4

Description

Hotel extras

  • Relaxation area with heated pool, pool bar, sauna and gym.

  • A space for corporate and social events with capacity for up to 210 people

  • Ideal for families! Picnic area and tents for children for your stay

  • Instagrammable art gallery in hotel lobby

  • Close to major hospitals (Rede D'or, Sancta Maggiore, and Sírio-Libânes)

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Grand Mercure SP Itaim Bibi

Rua Tenente Negrao, 200, Itaim Bibi
04530030 SÃO PAULO
Brazil

GPS:-23.58477, -46.67274

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

itaIN Restaurant

ItaIN breathes dynamism with an aura of modernity, offering comfortable modular spaces overlooking the garden. The restaurant serves contemporary cuisine, reinforcing the Brazilian essence of the brand.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,217 reviews

Customer review rating 3.5/5

Sasha Y. Business - Confirmed reviews ALL

Thank you very much for taking the time to share your feedback with us. We're glad to hear that, overall, you had a good experience with us. However, we sincerely apologize for what happened regarding the minibar check during your stay. We understand how important it is to respect the "Do Not Disturb" sign, and we deeply regret that this was not honored in your case. This falls short of the standard we hold ourselves to, and we are addressing this internally to ensure it does not happen again. Please accept our apologies for the inconvenience and discomfort this may have caused. We truly value your privacy and comfort as our guest, and we appreciate you bringing this to our attention so we can improve. We hope to have the opportunity to welcome you back and provide you with the seamless experience you deserve. Best regards, Flávia Constantino | Guest Relations

Customer review rating 5.0/5

Layse K. B. A. Couples - Confirmed reviews ALL

We very much appreciate your comment regarding your stay at the Grand Mercure SP Itaim Bibi, your brazilian home. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Flávia Constantino | Guest Relations

Customer review rating 5.0/5

Sloan J. C. P. Business - Confirmed reviews ALL

What a heartwarming review! Thank you so much for sharing it with us! We are absolutely delighted to know that our entire team made you feel like family throughout your stay. That sense of warmth and genuine care is exactly what we mean when we talk about "hospedar com brasilidade" in our Casa Brasileira, and your words mean the world to us.We are also very glad that you found the property spotless, including the gym, and that our housekeeping team was attentive to your request regarding room perfume due to your allergies. Paying close attention to each guest's individual needs is something we take great pride in.We hope to welcome you back very soon! Kind regards, Flavia Constantino - Guest Relations

Customer review rating 3.5/5

Maria M. F. D. S. Couples - Confirmed reviews ALL

Thank you for sharing your feedback! We are glad to know that your stay was comfortable overall. We appreciate you bringing the check-in process to our attention. Your observation will be shared with our front desk team so we can identify areas for improvement and ensure a smoother arrival experience for our guests. We hope to welcome you back to our Casa Brasileira very soon! Warm regards, Flavia Constantino – Guest Relations

Customer review rating 5.0/5

Aline R. Couples - Confirmed reviews ALL

What a wonderful review! Thank you so much for sharing such a detailed and heartfelt account of your stay! We are delighted to know that you and your wife felt so well taken care of from the moment you arrived, and that the upgrade and late check-out added an extra touch of comfort to your visit. We are especially glad that Alex, Rafa, Igor, André and Guilherme were able to turn a stressful situation, such as your last-minute flight cancellation, into a moment of genuine care and support. They will all be recognized for their outstanding dedication. We also love that you noticed and appreciated the moringa! It truly represents what we mean when we say "hospedar com brasilidade" in our Brazilian Home, pairing Accor's sustainability commitment with a genuine piece of Brazilian culture and warmth. We hope to welcome you and your wife back very soon! Warm regards, Flavia Constantino – Guest Relations

Other web-users rate our hotel

  • 252 reviews 9.1/10 Location
  • 526 reviews 8/10 Room
  • 670 reviews 8.7/10 Service
  • 7 reviews 2.6/10 WiFi
  • 300 reviews 8.3/10 Breakfast
  • 185 reviews 7.9/10 Cleanliness
  • 137 reviews 7.9/10 Vibe
  • 84 reviews 4.5/10 Value

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Sao Paulo CIDADE Hotels