Grand Mercure SP Itaim Bibi 5 stars

Customer review rating (ALL Rating) 4.4/5 1,223 reviews

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Description

Hotel extras

  • Relaxation area with heated pool, pool bar, sauna and gym.

  • A space for corporate and social events with capacity for up to 210 people

  • Ideal for families! Picnic area and tents for children for your stay

  • Instagrammable art gallery in hotel lobby

  • Close to major hospitals (Rede D'or, Sancta Maggiore, and Sírio-Libânes)

Our accommodation(s)

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Hotel location

Grand Mercure SP Itaim Bibi

Rua Tenente Negrao, 200, Itaim Bibi
04530030 SÃO PAULO
Brazil

GPS:-23.58477, -46.67274

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

itaIN Restaurant

ItaIN breathes dynamism with an aura of modernity, offering comfortable modular spaces overlooking the garden. The restaurant serves contemporary cuisine, reinforcing the Brazilian essence of the brand.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,223 reviews

Customer review rating 4.0/5

Peter H. Business - Confirmed reviews ALL

Nice and convenient hotel for business. Fine room with a balcony. Nice and service minded staff.

Thank you for sharing your feedback with us. We’re pleased to know that you found the hotel convenient for business, enjoyed your room with a balcony, and appreciated our service-minded staff. At the same time, we regret that the check-in, check-out, and breakfast experience felt only average. Your comments are very important and will be shared with the respective teams so we can continue improving these touchpoints. We hope to welcome you back on your next business trip for an even better stay. Kind regards, Flavia Constantino – Guest Relations

Customer review rating 3.0/5

Debra F. W. Couples - Confirmed reviews ALL

Overall a cheap hotel

Thank you for sharing your feedback. We’re sorry to learn that your experience did not meet your expectations and that you felt the hotel did not reflect the standard you anticipated. Your perception regarding overall quality and value is very important to us and has been shared with our management team for review. We continuously strive to improve our services and facilities, and honest feedback like yours helps us identify areas that need attention. Kind regards, Flavia Constantino – Guest Relations

Customer review rating 4.5/5

Amy K. Business - Confirmed reviews ALL

Clean, comfortable room and friendly and efficient service.

Dear Amy, Thank you so much for your kind review! We are happy to hear that we were able to meet your expectations regarding service and the cleanliness of the room. We hope to have you as our guest again soon :) Warm regards, Flavia Constantino - Guest Relations

Customer review rating 5.0/5

Flavio K. J. Solo - Confirmed reviews ALL

Superou as expectativas

Caro Flavio, Agradecemos muito por compartilhar sua avaliação! Ficamos felizes em saber que nossa culinária superou suas expectativas. Será um prazer recebê-lo novamente em breve! Com carinho, Flavia Constantino – Guest Relations

Customer review rating 4.5/5

John A. Solo - Confirmed reviews ALL

Very nice stay with great breakfast and perfect location in Itaim Bibi

Dear John, Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed our location, breakfast, room cleanliness, and the veranda. We are also glad to know that the in-room water pitcher was a positive and convenient feature during your stay. We sincerely apologize for the inconveniences you experienced regarding the availability of towels at the gym and pool, as well as the sauna maintenance and lighting issue. The towels are available inside the cabinet in your room; however, based on recent feedback, we recognize the need to improve our communication on this matter and are already working on it. Please rest assured that your comments have been shared with the responsible teams so the necessary improvements can be made. We truly appreciate your valuable feedback and hope to have the pleasure of welcoming you back for an even better stay in the future. With kind regards, Flavia Constantino - Guest Relations

Other web-users rate our hotel

  • 265 reviews 9.3/10 Location
  • 577 reviews 7.8/10 Room
  • 693 reviews 8.4/10 Service
  • 10 reviews 5.9/10 WiFi
  • 314 reviews 8.1/10 Breakfast
  • 202 reviews 8.3/10 Cleanliness
  • 133 reviews 7.8/10 Vibe

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