Fairmont Ambassador Seoul 5 stars

Customer review rating (ALL Rating) 4.6/5 2,725 reviews

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Fairmont Ambassador Seoul, 108 Yeoui Daero Yeongdeungpo Gu, 07335 SEOUL, South Korea

Description

Hotel extras

  • A modern reception space offering Express Self Check-In & Check-Out Kiosks.

  • Panoramic Han River views from the majority of guest rooms.

  • Fairmont Fit will be closed on the third Tuesday of each month

  • The pool is open to children aged five years and above, accompanied by a responsible adult.

Our accommodation(s)

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Hotel location

Fairmont Ambassador Seoul

Fairmont Ambassador Seoul, 108 Yeoui Daero Yeongdeungpo Gu
07335 SEOUL
South Korea

GPS:37.525269, 126.929134

Telephone
Fax +82 2-3395-6170

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,725 reviews

Customer review rating 3.5/5

Ji Y. K. Families - Confirmed reviews ALL

I visited the hotel with my family—with a toddler (3 years old) and a baby (10 months old). I was a little disappointed by the quality of service that I was given at check-in, where I was not offered by the hotel staff any baby-related services and amenities without having to request them myself. I stated that I am traveling with a 10 month old baby in my registration and was present with the baby at the check-in desk, but the staff didn’t think to offer baby bed guards, baby crib, high chair, etc. I had to call the front desk and request these amenities. It would have been much more welcoming and streamlined experience if I had been offered these services at the point of check-in (or even before, as my traveling companion information was given to hotel in advance).

Dear Ms. K., Thank you for sharing your detailed feedback following your stay at Fairmont Ambassador Seoul. We truly appreciate you taking the time to let us know where we fell short. While we are pleased to hear that our team was responsive to your requests, we sincerely apologize that you did not experience the level of personalized service expected, particularly when traveling with your young children. We regret that amenities such as a crib, bed guards, and high chair were not proactively offered at check-in despite your prior indication that you would be traveling with an infant. Please be assured that we will reinforce additional training with our front office team to ensure that when guests are traveling with children, appropriate amenities are proactively offered and arranged in advance whenever possible, creating a more seamless and thoughtful arrival experience. We also regret the confusion regarding the housekeeping charge and the lack of clear acknowledgment at check-out. Your comments have been shared internally to review our procedures and ensure greater consistency and accountability moving forward. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you and your family back with a more attentive and refined experience. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Customer review rating 4.5/5

Ting H. S. Families - Confirmed reviews ALL

Very modern interior and convenient location. Staff, especially Max, are very friendly and go above and beyond to ensure we have a comfortable stay. This will be almost a perfect stay if the bathroom could use more thorough cleaning. There was some hair left in the bathtub, which should be looked into.

Dear Mr. S. Thank you for sharing your thoughtful review and for rating your recent stay so highly. We are delighted to know that you appreciated our modern interior and convenient location, and most especially that Max made such a positive impression. Your kind recognition of his dedication and attentiveness will certainly be shared with him and the team. At the same time, please accept our sincere apologies regarding the bathroom cleanliness. The presence of hair in the bathtub is certainly not reflective of the standards we strive to uphold. Your feedback has been shared with our Housekeeping team to reinforce our inspection procedures and ensure greater attention to detail moving forward. We truly appreciate you bringing this to our attention, as it allows us to improve. It would be our pleasure to welcome you back for a flawless and fully comfortable stay on your next visit. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Customer review rating 5.0/5

Joon K. L. Families - Confirmed reviews ALL

Mr. Noah at the front desk showed outstanding kindness. My stay was all perfect with the first impression of him

Dear Mr. L., Thank you sincerely for awarding a perfect score and for sharing your kind feedback following your stay at Fairmont Ambassador Seoul. We are truly delighted to hear that your stay was perfect and that Noah at the Front Desk made such a wonderful first impression. His outstanding kindness and professionalism reflect the level of service we strive to provide to every guest. Your generous recognition will certainly be shared with him and the entire team. Thank you once again for your thoughtful comments. We look forward to welcoming you back for another exceptional experience in the near future. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Customer review rating 5.0/5

Hyun H. H. Friends - Confirmed reviews ALL

They were extremely kind and helpful. I’ve had such a great time at the hotel.

Dear Ms. H., Thank you for awarding a perfect score and for sharing your kind feedback following your stay at Fairmont Ambassador Seoul. We are truly delighted to hear that you had such a great time with us. Your warm recognition of Sunny and Allie means a great deal, and we are pleased to know that their kindness and helpfulness made a positive impact on your experience. Your thoughtful comments will certainly be shared with them. We look forward to welcoming you back for another memorable stay in the near future. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Customer review rating 0.5/5

Xiaoliang Z. Couples - Confirmed reviews ALL

The experience was fairly unremarkable at first, but when I checked out, the hotel staff insisted that I check out by 12 o'clock. Even after I clearly informed them of my membership status, they still demanded that I check out by 12:30. It was completely unreasonable, and I didn't receive the treatment I was entitled to.

Dear Mr. Z., First and foremost, please accept our sincere apologies for the frustration you experienced during your departure. As a valued member, you deserve to feel clearly informed and respectfully assisted at every stage of your stay. While your visit coincided with a holiday weekend during the Lunar New Year period, when occupancy levels were exceptionally high, we recognize that this should never come at the expense of clear communication. We regret that our team did not provide sufficient explanation regarding your membership benefits and the departure process. Your feedback has been shared with our Front Office team to ensure that benefit communication and member recognition are handled with greater clarity and consistency moving forward. Thank you for taking the time to share your experience. We truly regret that your stay concluded on a disappointing note. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Other web-users rate our hotel

  • 634 reviews 9.4/10 Location
  • 893 reviews 8.7/10 Room
  • 1,128 reviews 8.5/10 Service
  • 5 reviews 6.2/10 WiFi
  • 360 reviews 9.5/10 Vibe
  • 336 reviews 8.3/10 Comfort
  • 301 reviews 8.6/10 Cleanliness
  • 279 reviews 9.2/10 Breakfast

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