Fairmont Ambassador Seoul 5 stars

Dear Mr. S., Thank you for choosing Fairmont Ambassador Seoul and for sharing another wonderful review with us. We are truly grateful for your continued support and delighted to know that you once again enjoyed our convenient location and had a great stay. Receiving your kind feedback on more than one occasion is especially meaningful to our team and encourages us to continue delivering exceptional hospitality. Your loyalty and generous words are sincerely appreciated. We look forward to welcoming you back again soon and providing you with another memorable experience. Thank you. Kind regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. G., Thank you for taking the time to share your detailed feedback regarding your recent stay at Fairmont Ambassador Seoul. We sincerely regret that your experience did not meet your expectations, particularly as an ALL Accor Platinum member. Please accept our sincere apologies for the disappointment and inconvenience you experienced. Several aspects of your stay, including the friendliness of our service, the cleanliness of your room, the condition of the pillows, the breakfast experience, and the room preparation for your family, fell short of the standards we strive to deliver. We sincerely apologize for these shortcomings. Immediate follow-up has been conducted with the respective teams to reinforce our service standards, strengthen internal communication, and ensure greater attention to detail. Following our internal review of your breakfast experience, we identified an opportunity to improve our beverage service procedures. The team has since been reminded to carefully verify beverage orders and table numbers to ensure a more seamless dining experience. We also regret that your experience with our concierge service did not reflect the level of support we aim to provide. Although our Concierge desk operates during designated hours, every member of our Front Office team is expected to assist guests whenever concierge services are requested. We have reinforced this expectation with our colleagues to ensure guests receive prompt and proactive assistance regardless of the time of day. We also acknowledge your disappointment regarding the recognition of your ALL membership. Recognizing our loyal members is an important part of the guest experience, and we have reminded our Front Office team of the importance of consistently delivering the recognition and benefits associated with the ALL loyalty programme. Thank you once again for bringing these matters to our attention. Feedback such as yours is invaluable in helping us improve, and we sincerely hope to have the opportunity to restore your confidence in Fairmont Ambassador Seoul in the future. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Mr. K., Thank you for taking the time to share your thoughtful feedback following your recent stay at Fairmont Ambassador Seoul. We are delighted to know that our team made such a positive impression during your visit. Your kind words about the friendliness, warmth, and helpfulness of our colleagues are sincerely appreciated, and we will be pleased to share your compliments with the entire team. At the same time, we sincerely regret to learn that the bathroom layout did not meet your expectations. We understand how the shared sliding door design could have affected both privacy and convenience, particularly when multiple family members were using the room. We appreciate you taking the time to describe your experience in such detail. While the room layout is part of the original design of the property, your feedback has been shared with our management team for consideration as we continuously look for ways to enhance the guest experience wherever possible. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay in the future. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. M., Thank you for choosing Fairmont Ambassador Seoul once again and for taking the time to share another wonderful review of your stay. We are delighted to know that your visit was such a memorable one. While we are pleased that you enjoyed our accommodations, it is especially rewarding to learn that the dedication and genuine care of our team made the greatest impression on you. We understand how stressful it must have been to misplace your passport and personal belongings during your trip. We are truly pleased that Kado, together with Kyle and Chloe, was able to assist you in locating the taxi and recovering your belongings safely. Your kind recognition of their patience, compassion, and professionalism means a great deal to us, and your generous compliments will certainly be shared with them as a wonderful source of encouragement. We are also grateful for your thoughtful comments regarding our Housekeeping team. It is wonderful to know that the cleanliness and care provided throughout your stay contributed to your positive experience. Thank you once again for your heartfelt recommendation and for placing your trust in Fairmont Ambassador Seoul. We look forward to welcoming you back for another memorable stay in the near future. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Dear Ms. P., Thank you for taking the time to share your detailed feedback regarding your recent stay at Fairmont Ambassador Seoul. We regret to learn that your experience did not reflect the level of hospitality you have come to expect from Accor hotels. Your comments have been carefully reviewed and shared with our management team, as they provide valuable opportunities for us to improve. First of all, we sincerely regret that your arrival experience left you feeling that our Front Office team was unhelpful and disengaged. Providing a warm, welcoming, and attentive arrival experience is fundamental to our hospitality, and it is disappointing to learn that we did not make you feel genuinely welcomed. Your feedback has been shared with our Front Office leadership, and we are reinforcing the importance of proactive communication, genuine engagement, and personalized service for every guest. We also regret that your interactions with our team gave the impression that service was secondary to charges and policies. While meeting room rental policies do apply, we recognize that greater effort should have been made to better understand your needs, explore suitable alternatives, and communicate them in a thoughtful and guest-focused manner. Genuine hospitality is not only about providing solutions, but also about demonstrating a willingness to help. We have reviewed this case with the relevant departments and will continue coaching our teams to deliver more flexible, guest-centric service. In addition, we sincerely apologize that your ALL membership was not appropriately recognized during your stay. Recognizing and appreciating our valued ALL members is an essential part of the guest experience, and we have reminded our team of the importance of consistently delivering the recognition and benefits associated with the ALL loyalty programme. We also acknowledge your comments regarding the overall communication of our team. Clear, professional, and attentive communication is essential in creating a positive guest experience. Your feedback has been shared with the relevant department leaders and will be incorporated into our ongoing training to further strengthen service consistency across the hotel. At the same time, we truly appreciate your kind recognition of our Valet team. It is encouraging to know they made a positive impression, and your compliments have been shared with them. Thank you once again for bringing these matters to our attention. Feedback such as yours is invaluable in helping us improve. We sincerely hope to have the opportunity to welcome you back to Fairmont Ambassador Seoul and provide the level of service that truly reflects our commitment to genuine hospitality. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul