Fairmont Ambassador Seoul 5 stars

Customer review rating (ALL Rating) 4.6/5 2,640 reviews

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Fairmont Ambassador Seoul, 108 Yeoui Daero Yeongdeungpo Gu, 07335 SEOUL, South Korea

Description

Hotel extras

  • A modern reception space offering Express Self Check-In & Check-Out Kiosks.

  • Panoramic Han River views from the majority of guest rooms.

  • Fairmont Fit will be closed on the third Tuesday of each month (Subject to change)

  • The pool is open to children aged five years and above, accompanied by a responsible adult.

Our accommodation(s)

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Hotel location

Fairmont Ambassador Seoul

Fairmont Ambassador Seoul, 108 Yeoui Daero Yeongdeungpo Gu
07335 SEOUL
South Korea

GPS:37.525269, 126.929134

Telephone
Fax +82 2-3395-6170

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,640 reviews

TripAdvisor Rating  4.9/5  1,496 reviews

Certificate of excellence 2025

Great experience

TripAdvisor rating 4.0/5

Dream12013903311 TripAdvisor review

Dana, who helped me check in, was super nice and friendly. This was my second time staying here. The location and overall environment are great. I just wish there were a microwave in the room.

Beautiful space

TripAdvisor rating 5.0/5

Escape18995793531 TripAdvisor review

It’s a huge, beautiful, updated hotel with perfect service / amenities and gorgeous rooms. Not super personalized but flawless. I will say that the price of a coffee and/or glass of wine, etc were all just bit exorbitant (and I am not particularly cost conscious). Think a cappuccino in the lobby was around $15? It’s also a bit removed from most major tourist areas. That said, a great stay and an incredibly impressive building.

Customer review rating 5.0/5

Xiaobin L. Business - Confirmed reviews ALL

The girl at the hotel front desk is very enthusiastic and helpful. Very impressed

Dear Ms. L., Thank you for choosing Fairmont Ambassador Seoul and for sharing your kind review with us. We are truly delighted to know that you had an excellent stay and rated your experience so highly. It is especially rewarding to hear your positive comments about our front desk team member. Her enthusiasm and helpful service clearly made a strong impression, and your kind words will certainly be shared with our team as great encouragement. We sincerely appreciate your feedback and look forward to welcoming you back in the near future for another exceptional and memorable stay. Warm regards, Jenna Oh Guest Relations & Quality Assurance Manager Fairmont Ambassador Seoul

Customer review rating 4.5/5

Kai W. Y. Business - Confirmed reviews ALL

Great as usual

Dear Mr. Y., Thank you for returning to Fairmont Ambassador Seoul as Diamond member and for taking the time to share your feedback. We are delighted to hear that you felt at home during your stay and enjoyed the service provided by our team. We sincerely appreciate your comments regarding the airport pick-up experience. Please rest assured that your feedback has been shared with the relevant department to ensure improvements where necessary. It was our pleasure to welcome you back, and we look forward to providing another exceptional stay on your next visit. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Customer review rating 2.0/5

Ka H. S. Couples - Confirmed reviews ALL

Writing this as diamond member with Fairmont lounge access. 1. Arrived at 6 pm. Lounge checkin NOT offered 2. Lounge not opened for breakfast, except for weekends. This is a joke. 3. Serves Johnnie Walker Red Label. This is low. 4. Terrible ventilation. Lifts smell like kitchens. 5. Rooftop bar staff not proactive. When we arrived no one shows us around even though the bar was empty. Poor hospitality. The good things: 1. Very delicious in room dining fried chicken. 2. Huge variety of food for breakfast 3. Connected to Hyundai Mall, IFC and train station. Perfect location. 4. Max Chow, Amy and Dana is helpful and friendly.

Dear Mr. S., Thank you for taking the time to share your detailed feedback regarding your recent stay at Fairmont Ambassador Seoul, and for your continued loyalty as a Diamond member. We sincerely apologize for the inconvenience you experienced during your stay. We regret that lounge check-in was not offered upon your arrival. In addition, while breakfast at the Fairmont Gold Lounge is provided in accordance with our current operating policy, which offers this service on weekends, we understand that this arrangement did not align with your expectations. We also acknowledge your feedback regarding the overall lounge experience and beverage selection, and these comments have been shared with the relevant teams as part of our ongoing service review. We are equally concerned to learn about the ventilation issues in the elevators, the lack of proactive service at the rooftop bar, and most importantly, the inconvenience caused by the blocked toilet that required a room change late at night. Please accept our sincere apologies for the discomfort and frustration this caused. At the same time, we appreciate you highlighting the positive aspects of your stay, including the in-room dining fried chicken, the breakfast variety, our convenient location, and the service provided by Max Chow, Amy Jung, and Dana Cho. Your kind recognition of our colleagues has been shared with them and their respective managers. Your feedback has been escalated to senior management, as experiences such as yours clearly indicate areas that require immediate attention and improvement. We truly regret that your stay did not reflect the level of service we strive to deliver, especially for our valued loyalty members. We hope you will allow us another opportunity to restore your confidence in Fairmont Ambassador Seoul in the future. Warm regards, Jenna Oh Guest Relations & Quality Assurance Manager Fairmont Ambassador Seoul

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Other web-users rate our hotel

  • 618 reviews 9.3/10 Location
  • 887 reviews 8.7/10 Room
  • 1,115 reviews 8.7/10 Service
  • 5 reviews 5/10 WiFi
  • 368 reviews 9.5/10 Vibe
  • 335 reviews 8.3/10 Comfort
  • 302 reviews 8.7/10 Cleanliness
  • 280 reviews 9.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.