Fairmont Ambassador Seoul 5 stars

Customer review rating (ALL Rating) 4.6/5 2,763 reviews

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Fairmont Ambassador Seoul, 108 Yeoui Daero Yeongdeungpo Gu, 07335 SEOUL, South Korea

Description

Hotel extras

  • A modern reception space offering Express Self Check-In & Check-Out Kiosks.

  • Panoramic Han River views from the majority of guest rooms.

  • Fairmont Fit will be closed on the third Tuesday of each month

  • The pool is open to children aged five years and above, accompanied by a responsible adult.

Our accommodation(s)

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Hotel location

Fairmont Ambassador Seoul

Fairmont Ambassador Seoul, 108 Yeoui Daero Yeongdeungpo Gu
07335 SEOUL
South Korea

GPS:37.525269, 126.929134

Telephone
Fax +82 2-3395-6170

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,763 reviews

Customer review rating 1.5/5

Tomy S. Business - Confirmed reviews ALL

Early check in cost for one night full charge is not common practice and I lost my Jabra earphones in my room.

Dear Mr. S., Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Ambassador Seoul. First of all, we sincerely regret that your experience did not meet your expectations, particularly regarding the early check-in arrangement and your missing Jabra earphones. Regarding the early check-in request, please allow us to clarify that our standard check-in time is 15:00. As your arrival flight (GA878 on 16th May) was scheduled to arrive in Seoul at approximately 08:30, guaranteeing immediate room access upon arrival would have required securing the room from the night prior. For this reason, a full additional night’s charge was advised in advance, in line with our reservation policy applied consistently to all guests requesting guaranteed early arrival. That said, should you prefer a non-guaranteed early check-in for future stays, we would be more than pleased to note your request and assist as flexibly as possible based on room availability on the day of arrival. With regard to your missing Jabra earphones, we immediately coordinated with the relevant departments and carefully reviewed the room inspection records and lost-and-found procedures upon receiving your feedback. Unfortunately, we were unable to locate the item at this time. However, should you happen to recall any specific location where the earphones may have been left, please do not hesitate to contact us directly. For your convenience, we would be more than willing to conduct an additional detailed search. We truly appreciate your feedback, as it helps us improve both our communication and guest experience. We sincerely hope to have another opportunity to provide you with a more seamless and positive stay in the future. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Customer review rating 5.0/5

Steven R. Couples - Confirmed reviews ALL

The entire staff was exceptional

Dear Mr. R., Thank you for choosing Fairmont Ambassador Seoul and for sharing such wonderful feedback with us. We are truly delighted to hear that everything from the service, room, and amenities to the hotel’s location met your expectations and contributed to a fantastic stay. Your kind recognition of our entire team as exceptional is especially meaningful, and we sincerely appreciate your generous words of encouragement. We look forward to welcoming you back again soon for another memorable experience in Seoul. Thank you. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Customer review rating 5.0/5

Kevin N. Solo - Confirmed reviews ALL

felt very welcomed from check-in to check-out. i was on vacation staying at Fairmont and unfortunately sprained by knee on a hike and Fairmont gave me the best service as far as bringing me a bucket of ice everyday to ice my knee.

Dear Mr. N., Thank you for choosing Fairmont Ambassador Seoul and for sharing such thoughtful and heartfelt feedback with us. We are truly sorry to hear about your knee injury during your travels, though we are pleased that our team could provide some comfort and support during your recovery. Knowing that the simple gestures, such as preparing ice for you each day, helped make your stay easier means a great deal to us. We are also delighted to hear that you felt warmly welcomed throughout your entire stay, from check-in to check-out. Your kind comments regarding the cleanliness of the bathroom and the overall service are sincerely appreciated. In particular, we are happy to know that one of our team members near the elevators was able to assist you with navigating Seoul’s subway system and provide helpful local guidance. Even though the name was not remembered, we will certainly share your kind words with our teams. Thank you once again for your generous feedback and support. We truly hope your knee has fully recovered, and we look forward to welcoming you back again for another comfortable and memorable stay in Seoul. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Customer review rating 5.0/5

Lisa M. Business - Confirmed reviews ALL

Fairmont Seoul was an amazing experience. The staff are amazing and the facility is wonderful for hosting meetings. The rooms are top tier great value and exceptional service!

Dear Ms. M., Thank you for choosing Fairmont Ambassador Seoul and for sharing such wonderful feedback with us. We are truly delighted to hear that you had an amazing experience and that both our facilities and service met your expectations so well. It is especially rewarding to know that you found the hotel comfortable and valuable for both your stay and meetings. Your kind recognition of our team means a great deal to us, and we are especially pleased to hear that Phil made such a positive impression during your visit. Your compliments will certainly be shared with him as wonderful encouragement. Thank you once again for your generous support. We sincerely look forward to welcoming you back again soon for another exceptional stay. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Customer review rating 4.5/5

Un W. S. Business - Confirmed reviews ALL

I hosted Fitch on Korea 2026 on 15 May at the Ballroom. The event coordination with Helen Lee and Laura Lee were smooth and efficient. They were both prompt to respond to my requests. Banquet manager Lucas was very helpful to deliver all my requests. The full team really live up to the standard of Fairmoint. The lunch buffet and breakfast catering were all amazingly arranged, and food was delicious. I had to say this was one of the best event buffet I ever had! I will definitely recommend this hotel to other events planner and looking forward to hosting our other events at your property.

Dear Ms. S., Thank you for choosing Fairmont Ambassador Seoul and for sharing such thoughtful feedback regarding both your stay and your event experience with us. We are truly delighted to hear that your experience hosting Fitch on Korea 2026 at our Grand Ballroom was a successful and enjoyable one. It is especially rewarding to know that Helen and Laura provided smooth and efficient coordination throughout the planning process, and that Lucas was able to support your requests attentively during the event. Your generous recognition of their professionalism and dedication will certainly be shared with them and the wider Events & Banquet team. We are also pleased to hear that the banquet food service, lunch buffet, and breakfast catering exceeded your expectations. At the same time, we appreciate your constructive feedback regarding the curtain operation in the guest room. Your comments have been shared with the relevant team for review as we continuously seek ways to improve guest comfort and convenience. Thank you once again for your trust and recommendation. It was an honor to host your event, and we sincerely look forward to welcoming you back for many more successful events and memorable stays in the future. Warm regards, Jenna Oh Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Other web-users rate our hotel

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  • 286 reviews 9.1/10 Breakfast

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