Swissôtel Amsterdam 4 stars

Customer review rating (ALL Rating) 4.3/5 141 reviews

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Description

Hotel extras

  • A 4-star Amsterdam hotel right next to Dam Square

  • Historic building near famous sights and Centraal station

  • International restaurant and bar serving up seasonal cuisine

  • Breakfast buffet showcasing ingredients from local producers

  • On-site gym with Technogym equipment

Our accommodation(s)

Book this hotel
Room 1

These warmly styled rooms provide ideal Amsterdam accommodation, whether you're here for sightseeing or on business. Enjoy tea and coffee refreshments, plus work desks to stay productive. Pillow menus, Frette linens and soundproofing offer extra comfort.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 14'/36 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 20 m² / 215 sq ft
  • Bedding 1 x Twin bed(s)

Choose a Premium Room for extra workspace and a spacious bathroom, with a choice of bath or shower to unwind after a busy day and a king bed dressed in luxury Frette linens. Ideal whether you're on an extended stay or simply wanting a little more comfort.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 14'/36 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

These airy rooms offer ergonomic workspace, and the desk lets you catch up on work or plan your itinerary while sipping Nespresso coffee. Your minibar also provides refreshment. Elegant bathrooms have tubs and showers, as well as plush robes and slippers.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 14'/36 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Elegantly understated Swiss Select King rooms feature Nespresso coffee, cushioned headboards and shower/tub combinations to add touches of luxury to your stay. Many overlook the street, rooftops or quaint church opposite our central Amsterdam hotel.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 14'/36 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

Junior Suite Balcony

Expansive and elegant, this Junior Suite features a balcony overlooking Dam Square - a rare find in central Amsterdam! Take in fresh air and landmark views, then unwind in the living area with a TV and desk. Perfect for a more immersive city experience.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 39 m² / 419 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 14'/36 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

City View Suite

Featuring impressive city views, this premium Amsterdam accommodation offers a separate living room with a large sofa and ergonomic work desk. Luxe bathrooms come with tubs and alpine-inspired Pürovel amenities. A comfortable base for longer stays.

  • Views:

    City View

Max. number of persons
2
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 14'/36 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

Signature City View Suite

Choose a Signature City View Suite for luxury apartment-style living in the heart of Amsterdam. Relax and socialise in the living and dining areas with a surround sound system, and revitalise in the sunken tub with its own TV. Views of dynamic Dam Square.

  • Views:

    City View

Max. number of persons
2
Area
From 52 m² / 559 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 14'/36 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Hotel location

Swissôtel Amsterdam

Damrak 96
1012 LP AMSTERDAM
Netherlands

GPS:52.373403, 4.893462

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 114 rooms
  • 2 rooms for people with reduced mobility
  • One family room
  • 3 connecting rooms
  • 6 floors

Languages spoken at the hotel

  • German
  • English
  • French
  • Dutch

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge
  • Pressing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Limousine

  • Limousine

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Breakfast à la carte Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Board games available

Well-being

Swissotel Amsterdam Fitness

  • On site
  • Massage Additional charge
  • Near the property
  • Indoor parking
  • Public
  • 444 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.8 m / 5.9 ft
  • Parking pricing: 55.00 € 55 EUR Per day

  • Parking for a month
  • Parking for a week

Services & equipment

  • Electric car recharging units 3,7 kVA

Security

  • Video surveillance in parking

Accessibility

  • Elevators

ROYAL98

Savour international dishes and hearty Italian fare at a charming eatery in the heart of Amsterdam's bustling city centre. We take pride in sourcing the finest, freshest ingredients from local suppliers, ensuring every dish is made with care and passion.

Cooking style
Italian
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Terrace
  • Exceptional View

Payment

  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Savour international dishes and hearty Italian fare at a charming eatery in the heart of Amsterdam's bustling city centre. We take pride in sourcing the finest, freshest ingredients from local suppliers, ensuring every dish is made with care and passion.

Join friends or colleagues in our snug bar and discover a range of cocktails, wine and beers, including a local draft beer of the month. Try a Damrak Gin made in central Amsterdam, and order snacks like halloumi fries or chicken skewers from the menu.

Our convenient fitness room with Technogym equipment offers treadmills, weight machines and dumbbells, allowing you to keep up with your regular workout routine during your stay. You can also ask us for a jogging map of the city to stay active outdoors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  141 reviews

Customer review rating 2.0/5

Khalid A. A. M. Families - Confirmed reviews ALL

Dear Mr. M., Thank you for reviewing your stay with us. We are delighted that you found your room comfortable and that our housekeeping team contributed positively to your stay. However, we are truly sorry to hear that some aspects of your visit did not meet your expectations. The service you described at the reception desk during the evening hours is not reflective of the warm, personalized welcome we aim to deliver every day, and we regret that this left such A. lasting impression. We also note your disappointment with the breakfast selection and the overall value you felt you received. Our buffet offers over 60 items, including locally sourced products and eggs prepared to order, and we would have been happy to ensure you found something to enjoy had we known during your stay. Nonetheless, it is pleasing that the room and the daily attentiveness of our housekeeping staff stood out as highlights of your time with us. We hope you will consider staying with us again in the future. Best regards, Wencke Bolsius, General Manager

Customer review rating 4.5/5

Hisham A. G. G. Families - Confirmed reviews ALL

Dear Mr. G. G., We appreciate that you took the time to share your experience with us. We are delighted that you found our hotel clean and comfortable during your family stay. It is wonderful that one of our team members left a lasting impression on you, even without a name to share. We will make sure your kind words reach him. We are also pleased that your overall experience was so enjoyable and that you would recommend us to your friends and family. We hope to see you again soon. Best wishes, Wencke Bolsius, General Manager

Customer review rating 5.0/5

Eveline J. M. H. Couples - Confirmed reviews ALL

Dear Madam, We sincerely value the positive feedback you have provided. We are delighted that you found our location so convenient and your room truly fantastic. It is wonderful to hear that Charita made you feel so welcome upon arrival. She takes great pride in looking after our guests, and we will be sure to share your kind words with her. We are also glad she arranged a walk-in shower for you, so you could settle in with ease. It would be our pleasure to have you return on another occasion. Very best wishes, Wencke Bolsius, General Manager

Customer review rating 5.0/5

David B. H. Business - Confirmed reviews ALL

Dear Mr. H., Thank you for reviewing your stay with us. We are delighted that you found our location to be great, right on Dam Square and just a short walk from the city’s main attractions. Our team takes pride in offering a seamless stay in the vibrant heart of Amsterdam, and it means a lot that you rated your experience so highly. We look forward to seeing you again in the future. Best regards, Wencke Bolsius, General Manager

Customer review rating 5.0/5

Stig V. Business - Confirmed reviews ALL

Dear Mr. V., Thank you for sharing this review of your time at our hotel. We are delighted that you found our team so friendly and welcoming. It is wonderful to know that your room felt both clean and comfortable, and that our breakfast made a great start to your day. Our location right on Dam Square makes it easy to reach shops, trams and the metro, so we are glad this added to the convenience of your business trip. We hope to welcome you back in the future. Best wishes, Wencke Bolsius, General Manager

Dear Mr. M., Thank you for reviewing your stay with us. We are delighted that you found your room comfortable and that our housekeeping team contributed positively to your stay. However, we are truly sorry to hear that some aspects of your visit did not meet your expectations. The service you described at the reception desk during the evening hours is not reflective of the warm, personalized welcome we aim to deliver every day, and we regret that this left such A. lasting impression. We also note your disappointment with the breakfast selection and the overall value you felt you received. Our buffet offers over 60 items, including locally sourced products and eggs prepared to order, and we would have been happy to ensure you found something to enjoy had we known during your stay. Nonetheless, it is pleasing that the room and the daily attentiveness of our housekeeping staff stood out as highlights of your time with us. We hope you will consider staying with us again in the future. Best regards, Wencke Bolsius, General Manager

Customer review rating 4.5/5

Hisham A. G. G. Families - Confirmed reviews ALL

Was good

Dear Mr. G. G., We appreciate that you took the time to share your experience with us. We are delighted that you found our hotel clean and comfortable during your family stay. It is wonderful that one of our team members left a lasting impression on you, even without a name to share. We will make sure your kind words reach him. We are also pleased that your overall experience was so enjoyable and that you would recommend us to your friends and family. We hope to see you again soon. Best wishes, Wencke Bolsius, General Manager

Customer review rating 5.0/5

Eveline J. M. H. Couples - Confirmed reviews ALL

Front desk staff makes you feel very welcome.

Dear Madam, We sincerely value the positive feedback you have provided. We are delighted that you found our location so convenient and your room truly fantastic. It is wonderful to hear that Charita made you feel so welcome upon arrival. She takes great pride in looking after our guests, and we will be sure to share your kind words with her. We are also glad she arranged a walk-in shower for you, so you could settle in with ease. It would be our pleasure to have you return on another occasion. Very best wishes, Wencke Bolsius, General Manager

Customer review rating 5.0/5

David B. H. Business - Confirmed reviews ALL

It was a great location

Dear Mr. H., Thank you for reviewing your stay with us. We are delighted that you found our location to be great, right on Dam Square and just a short walk from the city’s main attractions. Our team takes pride in offering a seamless stay in the vibrant heart of Amsterdam, and it means a lot that you rated your experience so highly. We look forward to seeing you again in the future. Best regards, Wencke Bolsius, General Manager

Customer review rating 5.0/5

Stig V. Business - Confirmed reviews ALL

Friendly staff, nice and clean room and good breakfast. Location is perfect, close to shopping, tram and metro.

Dear Mr. V., Thank you for sharing this review of your time at our hotel. We are delighted that you found our team so friendly and welcoming. It is wonderful to know that your room felt both clean and comfortable, and that our breakfast made a great start to your day. Our location right on Dam Square makes it easy to reach shops, trams and the metro, so we are glad this added to the convenience of your business trip. We hope to welcome you back in the future. Best wishes, Wencke Bolsius, General Manager

Customer review rating 4.5/5

Timothy J. S. Couples - Confirmed reviews ALL

Right next to the palace, easy walking distance to the attractions and canal boat rides

Dear Mr. S., Thank you for taking the time to share your feedback. We are delighted that you loved our spot right next to the Royal Palace. Being steps away from Dam Square means our guests can wander straight into the charm of Amsterdam, and it is wonderful that you made the most of it. We are also glad you enjoyed easy walks to the city’s main sights and the canal boat rides. There is something special about drifting along the waterways and seeing the city from a different angle. We hope to welcome you back. Best wishes, Wencke Bolsius, General Manager

Customer review rating 5.0/5

Tauseef H. Families - Confirmed reviews ALL

Everything was excellent

Dear Mr. Tauseef, Thank you for sharing this review of your time at our hotel. We are delighted that you found your stay so comfortable and that our location right on Dam Square suited your family trip so well. It means a lot to us that you rated us a perfect 10 for recommendation, and we are especially proud that our bald team member left such a positive impression on you. We will make sure he hears about your kind words. We are also glad that your Classic status with the ALL Accor programme adds value to your travels, and we love that you booked directly through our website. It would be a pleasure to welcome you back on a future occasion. Best wishes, Wencke Bolsius, General Manager

Customer review rating 5.0/5

Paul S. R. Couples - Confirmed reviews ALL

Fantastic

Dear Mr. R., We sincerely value the positive feedback you have provided. We are delighted that you enjoyed your stay with us in the heart of Amsterdam. Our team is thrilled you appreciated the comfort and style of your room and felt well-cared for throughout your visit. It means a lot to us to know the entire team contributed to making your trip as fantastic as you describe. Our central location is something we are proud of, and hearing that it suited you well adds to our joy. We hope to see you again soon. Best wishes, Wencke Bolsius , General Manager

Customer review rating 5.0/5

Christophe M. F. Couples - Confirmed reviews ALL

Amazing and professional team

Dear Mr. F., Thank you for reviewing your stay with us. We are delighted that you had such a wonderful time with us at Swissôtel Amsterdam. Our team works hard to make every visit special and it is great to hear you found everyone so professional and welcoming. It is also lovely that you valued being part of the ALL loyalty program, and that your couple’s stay left you with such a strong impression. Nothing means more to us than knowing you enjoyed the care and attention we aim to provide every guest. Thank you again; we look forward to welcoming you back in the future. Kind regards, Wencke Bolsius , General Manager

Customer review rating 5.0/5

Vivian A. B. Couples - Confirmed reviews ALL

Very friendly welcome for our 3 days, only 10 minutes walk from the central railway station. The staff in Royal 98 both for breakfast and dinner were welcoming. Very comfortable bed.

Dear Madam, Thank you for taking the time to provide your valued comments. We are delighted that you found our central setting so convenient, letting you and your companion enjoy all that Amsterdam offers. Our team is thrilled you valued the comfort of your accommodation, as we place great importance on providing a restful experience for our guests. It is truly rewarding to see that your stay left such a strong impression on you. We hope to have the occasion to welcome you back. Kind regards, Wencke Bolsius , General Manager

Customer review rating 5.0/5

Andrew D. H. Couples - Confirmed reviews ALL

we were very happy with our stay, it was clean and comfortable and the staff were very friendly and helpful. Great location!

Dear Mr. H., We appreciate that you took the time to share your experience with us. We are delighted that your time at Swissôtel Amsterdam left you feeling happy and comfortable. Our team strives to provide a spotless and relaxing environment, so hearing that you found the room inviting and well maintained means a great deal to us. It is also wonderful to know that our central location made exploring Amsterdam straightforward and enjoyable for you. Our colleagues always aim to be attentive and approachable, and we will be sure to let Rob at the front desk know of your appreciation for his assistance. We hope to welcome you back. Best wishes, Wencke Bolsius , General Manager

Customer review rating 3.0/5

David E. S. Couples - Confirmed reviews ALL

Great staff. Very average room. Great location in the city. Dinner meals in restaurant was disappointing but breakfast was excellent and so were the staff in the restaurant. Check in and out was very slow.

Dear Mr. S., Thank you for reviewing your stay with us. We are grateful for your kind comments about our team, especially the appreciation extended to the colleagues in the restaurant and the young lady at the bar. It is wonderful that you felt so well cared for and that the housekeeping efforts contributed positively to your visit. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We recognize your concerns about the efficiency of our arrival and departure procedures as well as your feedback on the dining experience in our restaurant. We also note your impressions of the accommodations, and want you to know that all guest perspectives are valuable to us. Nonetheless, we are very pleased that you found our central location suited your needs and that your morning meals provided an excellent start to your days in Amsterdam. Your satisfaction with our position in the city is important to us and we truly value your recognition of this. We hope to have the opportunity to welcome you back again on a future occasion. Best regards, Wencke Bolsius , General Manager

Customer review rating 5.0/5

Stephanie S. Solo - Confirmed reviews ALL

Great location, friendly staff, clean and beautiful rooms and well priced! Walkable to the train station, museums, shopping and restaurants. I would highly recommend!

Dear Ms. S., Thank you for taking the time to provide your valued comments. We are delighted you found our central position by Dam Square ideal for exploring Amsterdam’s vibrant heart. Your appreciation for our welcoming team and thoughtfully designed accommodations truly motivates us to maintain our standards. It’s wonderful to know our pricing matched your expectations while providing easy access to cultural landmarks and dining options. We particularly value your recommendation to fellow travelers as the ultimate compliment. We hope to see you again soon at Swissôtel Amsterdam. Kind regards, Wencke Bolsius , General Manager

Customer review rating 3.5/5

Dan M. A. Solo - Confirmed reviews ALL

Very nice room with a maginificant view. However the Lobby is outdated and old need to be refurbished asap

Dear Mr. A., Thank you for sharing this review of your time at our hotel. We are delighted your room offered a tranquil space with its modern comforts and captivating city vistas. That said, we sincerely regret some aspects of our facilities did not meet your expectations. Your observations about shared spaces will be thoughtfully considered as we evolve our property to better serve guests. Nonetheless, we trust our central position by Dam Square allowed convenient access to Amsterdam’s cultural treasures during your visit. We hope to welcome you back again soon. Best wishes, Wencke Bolsius , General Manager

Customer review rating 0.5/5

David E. A. Business - Confirmed reviews ALL

I booked a Premium King room and when I checked in I was given a small room with a very small window off to the side and around a corner looking into an alley. The following morning, I went to the front desk and was shown a room about 1/3 bigger, with many windows and a view. I was told it was a downgrade from the room I booked and if I wanted it, I would not receive a rate reduction. I chose the downgraded Classic Room at the Premium King rate as it was more spacious and had a better view. Then I was checking my folio and I saw I was being charged for breakfast after 6 days even though when I was making the reservation, the ACCOR website said the breakfast was free everyday. I showed management a screen shot of the "extras" page which showed the breakfast was free for EVERYDAY. I got an email from the rooms manager saying "Your travel agent misinformed you about the breakfast being free". I responded to the manager with the screenshot and that I was the travel agent and I made the reservation on the ACCOR travel professionals website. He replied that a fair settlement would be the consumed breakfasts would be free but any breakfast from that point on would be charged EVEN THOUGH THE ACCOR WEBSITE SHOWED ALL THE BREAKFASTS TO BE FREE.

Customer review rating 5.0/5

Richard M. F. Friends - Confirmed reviews ALL

everything was easy, room was very clean and the view was terrific

Dear Mr. F., Thank you for taking the time to share your feedback. It’s wonderful to know your time with us was so enjoyable. We’re delighted our booking process through the ALL App felt straightforward for your friends’ trip. Our team takes pride in maintaining spotless accommodations, and we’re thrilled you appreciated both the room’s condition and your scenic vista. As loyal Silver members, you can always expect these standards during your travels with Accor. We would be delighted to welcome you back on another occasion. Kind regards, Wencke Bolsius , General Manager

Customer review rating 3.5/5

Joseph M. Solo - Confirmed reviews ALL

The hotel needs more facilities and renovation still

Dear Mr. M., Thank for taking the time to share your feedback. We are pleased to know our central Dam Square location contributed positively to your Amsterdam experience. However, we sincerely regret that some aspects of your stay fell short of expectations. While our team strives to recognize our ALL Gold members with thoughtful gestures, we acknowledge this occasion didn’t reflect our usual standards. Regarding bathroom facilities, our ongoing renovation program continues to modernize selected rooms while preserving the building’s historic character. Nonetheless, it’s heartening to see your continued appreciation for our loyalty program benefits. Your feedback helps us enhance these offerings for valued members like yourself. We hope we have the opportunity to welcome you back again. Kind regards, Wencke Bolsius , General Manager

Customer review rating 5.0/5

Ioana V. M. Friends - Confirmed reviews ALL

Very clean and confortable rooms, very quiet although it is located in the center , very good breakfast

Dear Ms. M., We are pleased to receive your favorable review. We are delighted you had such a wonderful stay with us. Your appreciation for our spotless accommodations and peaceful atmosphere means a great deal to our team. Knowing you enjoyed both the comfort of your room and our varied breakfast selection warms our hearts. Nestled in the city center yet designed for tranquility, we take pride in offering guests the best of both worlds. It would be a pleasure to welcome you back. Best wishes, Wencke Bolsius , General Manager

Customer review rating 5.0/5

Bilal H. K. Couples - Confirmed reviews ALL

We had a wonderful stay as a couple and really enjoyed our time here. Everything was clean, comfortable and well maintained. The staff were friendly and helpful, and the overall service was excellent. The location was also very convenient. We were very satisfied with our stay and would definitely choose this hotel again.

Dear Mr. K., Thank you for taking the time to share your feedback. We’re delighted our central Amsterdam location and Swiss hospitality made your couple’s getaway memorable. It’s wonderful to hear our team’s warm service enhanced your experience. We take pride in maintaining fresh, inviting spaces for guests to unwind after exploring Dam Square’s vibrant surroundings. Our triple-glazed windows and Pürovel amenities aim to create that perfect blend of urban energy and hotel tranquility you appreciated. Thank you for highlighting how our convenient position near Central Station helped you discover the city with ease. Whether it’s strolling to the Royal Palace or finding hidden canal gems, we love being your home base for Amsterdam adventures. We hope to have the occasion to welcome you back. Best wishes, Wencke Bolsius , General Manager

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

The stay was comfortable, and the front desk team members were friendly and attentive. Unfortunately, the quality of the housekeeping was not up to standard. A couple of times, some amenities were not replenished (eg, coffee pods, conditioner, bottled water). On one occasion, housekeeping did not properly service the room. We acknowledge that we left the room late (around 3pm). However, when approached, the front desk said that it would not be a problem for the room to be serviced. Once we returned to the hotel room later in the day, the room had not been serviced. We went out again and notified front desk that the room had not been serviced. By the time we returned, towels had been refreshed, but the bed linen not replaced nor the bed made. The room was also not vacuumed. We were told that housekeeping had said that the ‘Do not disturb’ sign was up, but we had made sure that the ‘Clean my room’ sign was up so that the room would be serviced. In the end, we just asked for bed linen to be delivered to our room, and we replaced the bed linen ourselves. We were disappointed as to this aspect, and just expected better service given the amount of money we spent for booking the room, and given the reputation of the hotel brand. This was the only negative, as the front desk staff members were professional and friendly, the room otherwise comfortable, and the location great. We also greatly appreciated that the front desk team members did what they could for an earlier check in (we particularly acknowledge the great service from Rob and Fabrizio).

Dear Guest, We are grateful for your comments and the opportunity to reflect on your recent visit. We are delighted to hear you found our front desk team friendly and attentive, and that Rob and Fabrizio contributed positively to your experience. It is also wonderful to know your room provided comfort and that our location suited your needs. However, we sincerely regret that certain aspects of your stay fell short of your expectations. Please know we take housekeeping standards seriously and have shared your feedback with the team to prevent future oversights. We appreciate your understanding as we investigate the communication regarding room servicing. Finally, we are glad our central location allowed you to explore Amsterdam effortlessly and that our team could assist with your early check-in. Your recognition of their efforts means a great deal to us. We look forward to welcoming you back on a future occasion. Best regards, Wencke Bolsius , General Manager

Other web-users rate our hotel

  • 1,104 reviews 9.7/10 Location
  • 973 reviews 6.6/10 Room
  • 965 reviews 8.4/10 Service
  • 7 reviews 6/10 WiFi
  • 384 reviews 6.4/10 Cleanliness
  • 291 reviews 5.5/10 Breakfast
  • 201 reviews 5.4/10 Vibe
  • 145 reviews 4.6/10 Amenities

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