Novotel Muenchen City Arnulfpark 4 stars

Customer review rating (ALL Rating) 4.7/5 3,305 reviews

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Novotel Muenchen City Arnulfpark - Image 1
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Arnulfstrasse 57, 80636 MUNICH, Germany

Description

Hotel extras

  • A GreenKey certified hotel

  • Only 1.8 km from the main train station and 200 m to the tram

  • The FLAVE Restaurant & Bar has a sun terrace.

  • 185 air-conditioned rooms, sauna and fitness area with natural light

  • 7 meeting rooms with natural light and the Novotel Premium Meeting concept

Our accommodation(s)

Hotel location

Novotel Muenchen City Arnulfpark

Arnulfstrasse 57
80636 MUNICH
Germany

GPS:48.145601, 11.539065

Telephone
Fax +49 89 242078150

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The FLAVE of Munich

You will always be welcome at The FLAVE of Munich! For those looking for a quiet place to work or a relaxed meal with the family, the location and menu are just the ticket.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,305 reviews

Customer review rating 4.0/5

Gwyndaf H. Families - Confirmed reviews ALL

Nice well appointed rooms and bathroom. Good choice and quality for breakfast, badly let down by the fact that the cooked section was barely warm (even on the last day when we were first to participate due to early flight the food was cool) This was such a disappointment. Had the cooked breakfast been hot, I would have given it 9/10.

Dear Mr H., I am very pleased that you took the time to review your visit with us at Novotel München City Arnulfpark. Thank you for your positive review, the praise for the room/bathroom and the facilities, and also for your critique and suggestions on improvement ragarding our breakfast. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words and good marks in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jochen Fuchs General Manager

Customer review rating 0.5/5

Kilian B. Business - Confirmed reviews ALL

See title.

Dear Mr B., Thank you very much for your visit and for taking the time to tell us about your experience at Novotel München City Arnulfpark. As we have already informed you by email, we have not charged your private credit card. There was only a minor confusion regarding the billing, which is currently still being checked. However, if a transaction does appear on your card, which we do not expect, please contact us immediately so that we can clarify the matter. We regret that your experience with our hotel and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Jochen Fuchs General Manager

Customer review rating 4.5/5

Douglas R. Families - Confirmed reviews ALL

Located a short distance from train station with the town centre not much further. Room and bathroom were nice with twin beds adequately separated. A small fridge was included in the room which was a bonus. A nice selection of tea and coffee was available. Excellent transit system. Visited BMW world and museum, Olympic stadium and took a short train ride to Audi museum. Very happy with Novotel stay.

Dear Mr R., Thank you very much for your visit and for taking the time to review your stay at Novotel München City Arnulfpark. I am very pleased that you rated us highly to highest in all categories and are delighted that you really enjoyed your stay with us and the location, the public transport connections, the room, the facilities and the amenities in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the front desk staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jochen Fuchs General Manager

Customer review rating 5.0/5

Ahmed M. A. A. Families - Confirmed reviews ALL

excellent experience

Dear Mr A.., On behalf of my entire team as well as on A. personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again here in Munich. Best regards, Jochen Fuchs General Manager

Customer review rating 1.0/5

Anton A. Business - Confirmed reviews ALL

Super hot room as AC is turned off.

Dear Anton A., I am sorry that you were unable to have a restful night, and I sincerely apologize for the inconveniences caused. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. It was a pleasure to have you as our guest and I would like to thank you for taking the time to review your stay with us. We hope to welcome you as our guest soon again. Best regards, Jochen Fuchs General Manager

Other web-users rate our hotel

  • 1,067 reviews 9/10 Location
  • 1,416 reviews 8.7/10 Room
  • 1,355 reviews 9/10 Service
  • 23 reviews 7.8/10 WiFi
  • 794 reviews 9/10 Breakfast
  • 709 reviews 9/10 Cleanliness
  • 377 reviews 9.4/10 Vibe
  • 283 reviews 8.3/10 Food

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