ibis Muenchen City Arnulfpark 2.5 stars

Customer review rating (ALL Rating) 4.6/5 2,342 reviews

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ibis Muenchen City Arnulfpark - Image 1
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Arnulfstrasse 55, 80636 MUNICH, Germany

Description

Hotel extras

  • Only 1.8 km from the main train station and 200 m to the tram

  • 204 air-conditioned rooms, including 96 twin rooms

  • Quiet sunny terrace for your breakfast

  • Spend the night at the ibis and the day at theNovotel next door

  • Fresh waffles for breakfast and paninis anytime at the 24h bar

Our accommodation(s)

Hotel location

ibis Muenchen City Arnulfpark

Arnulfstrasse 55
80636 MUNICH
Germany

GPS:48.145354, 11.53984

Telephone
Fax +49 89 232493150

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

RESTAURANT

Do you fancy lunch or do you want to end the day with a great evening meal? Then don't miss out on what's on offer at the Novotel Restaurant next door, just a short walk from our hotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,342 reviews

Customer review rating 4.0/5

Francesca S. Friends - Confirmed reviews ALL

Very enjoyable the only criticism is that no fresh towels

Dear Ms S., Thank you very much for your visit and for taking the time to review your stay at ibis München City Arnulfpark. We are delighted with the good marks in almost all categories and the satisfied summary. I do acknowledge, however, that there is still “room for improvement” regarding housekeeping service. Be assured that this issue will be addressed and discussed within our local team and that we will try our best to improve in this area even more. Please accept my apologies for the inconveniences you had to deal with. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Best regards, Jochen Fuchs General Manager

Customer review rating 0.5/5

Christian M. Business - Confirmed reviews ALL

Charged breakfast even though not needed

Dear Mr M., Thank you very much for your visit and for taking the time to tell us about your stay at ibis München City Arnulfpark. We regret that your experience with our hotel and our service did not meet your expectations; please allow us to express our sincerest apologies. Regarding the breakfast charge, I would like to point out that you booked a corporate rate that includes breakfast. Other rates, which do not include breakfast, are also available. However, as a one-time exception, we will refund the breakfast portion of your bill, and you will receive a corrected invoice. We would be happy to welcome you again as our guest here in Munich. Best regards, Jochen Fuchs General Manager

Customer review rating 0.5/5

Juliana C. Couples - Confirmed reviews ALL

The hotel charged me alleged damages in a bed frame that happened during normal use/sleeping. I am still shocked with the position of the manager of the hotel, even though I contacted to contest those charges, considering it is the legal duty of the hotel to provide safe, habitable accommodations and maintain their furniture. I have been using Accor services for 20 years and I do not recommend to anyone after this upsetting experience.

Dear Ms C., Thank you very much for taking the time to provide us with such detailed feedback. First of all, I would like to say that I fully understand your frustration and disappointment regarding this situation. You are absolutely right: under normal use, a bed should not show any signs of damage. It is also our responsibility to ensure that our rooms are provided in an impeccable and safe condition. In your case, unfortunately, a situation arose that does not meet my standards. Under no circumstances should you have been charged directly without first consulting you and clarifying the matter together. I would like to apologize sincerely for this hasty approach. You also mentioned in an email to my team that you had already noticed something was amiss at check-in. Naturally, reporting this immediately at that time would have been helpful so that I could have checked the condition straight away and avoided any misunderstandings. Nevertheless, this does not absolve me of my duty to handle such situations carefully and fairly. Unfortunately, it occasionally happens that damage occurs in rooms which is not reported immediately. In this case, the defect does not appear to have been identified beforehand, which I deeply regret. It would have been all the more important to seek dialogue with you first, rather than charging you directly. I would like to apologize once again sincerely for the inconvenience caused and for the way this incident was handled. I greatly appreciate your long-standing trust in our brand, and I am sorry that I was unable to live up to this trust in this situation. We have, of course, reversed the charge. To compensate for the inconvenience, we will credit 3,000 points to your ALL Card. We would love to welcome you back as our guest - also to have a chance to prove to you that we can do much better. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 4.0/5

Georg H. Business - Confirmed reviews ALL

Freundliches Team.

Sehr geehrter Herr H., im Namen meines gesamten Teams und ganz persönlich sage ich Danke für die positive Bewertung und Ihr Lob für das Personal. Ein Feedback wie das Ihre zeigt uns, dass wir unserem Gastgeber-Anspruch gerecht geworden sind. Es freut uns sehr, dass Sie sich die Zeit genommen und die Mühe gemacht haben, Ihren Aufenthalt im ibis München City Arnulfpark zu bewerten. Und es freut uns, dass Sie sich bei uns wohl gefühlt haben. So soll es sein! Selbstverständlich werde ich Ihre Bewertung gerne an mein Team weiterleiten. Denn: Ihre Zufriedenheit ist für unsere Mitarbeiterinnen und Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, Bestätigung und Motivation zugleich. Allesamt hoffen wir, dass wir Sie bald wieder als unseren Gast begrüßen dürfen. Mit den besten Grüßen, Ihr Jochen Fuchs General Manager

Customer review rating 1.0/5

Matthew B. Business - Confirmed reviews ALL

Very bad smell from either the drains, sink or toilet. Arrived late and was told that there was not housekeeping. I asked whether some disinfectant could be put in the sink / drain. Thus didn’t happen. One plug point didn’t work and no USB sockets. No extra pillows as pilllows were bad. Disappointing!

Dear Mr B., I would like to offer my sincere apologies for the problems regarding your room and the service. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I definitely do appreciate the fact that you took the time to review your stay at ibis München City Arnulfpark. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Jochen Fuchs General Manager

Other web-users rate our hotel

  • 1,098 reviews 9.3/10 Location
  • 1,330 reviews 7.3/10 Room
  • 1,132 reviews 8.8/10 Service
  • 21 reviews 9.1/10 WiFi
  • 717 reviews 9.2/10 Cleanliness
  • 657 reviews 8.5/10 Breakfast
  • 143 reviews 8.6/10 Amenities
  • 49 reviews 8.3/10 Bar

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