Dear Mr. R., Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to know that you appreciated our convenient location, cleanliness, breakfast selection, and the service provided by our team. We also appreciate your positive feedback regarding our sustainability initiatives and your continued support as an ALL Accor Live Limitless Classic member. At the same time, we sincerely regret the discomfort caused by the positioning of the air conditioning unit, particularly as the airflow was directed towards your bed. We understand how this affected your comfort during your stay, and we appreciate you bringing this matter to our attention. Your feedback has been noted and will be shared with our Engineering team for further review and consideration of possible improvements. We also acknowledge your comments regarding the Wi-Fi connection speed and will share this with the relevant team as we continue to improve our services. Thank you once again for your constructive feedback. We hope to welcome you and your family back in the future and provide you with a more comfortable and enjoyable experience. Warm regards, Guest Experience Team Ibis Styles Fraser Business Park

Dear Mr. S., Thank you for taking the time to share your feedback following your stay with us. We are sorry to hear that the condition of our facilities and your accommodation did not meet your expectations. We understand your comments regarding the hard product, and we appreciate you bringing these concerns to our attention. Your feedback is valuable as we continue to identify areas where we can improve our guests’ overall comfort and experience. At the same time, we are pleased to know that you were satisfied with the service provided by our team, as well as your check-in, check-out and Wi-Fi experience. We are also grateful for your continued support as an ALL Accor Live Limitless Platinum member and for your positive rating of our loyalty programme. We sincerely appreciate your honest feedback and hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future. Warm regards, Guest Experience Team Ibis Styles Fraser Business Park

Dear Ms. Rehana, Thank you for taking the time to share your feedback with us. We are truly sorry to learn about your disappointing experience during your stay at ibis Styles Fraser Business Park. We sincerely apologize for the condition of the room and, in particular, for the cleanliness issues and the restroom lock concern you encountered. This is certainly not the standard of cleanliness, comfort, and safety that we strive to provide to our guests. Please be assured that your comments have been shared with our Housekeeping and relevant hotel teams for immediate attention and follow-up. We are also pleased to note that you enjoyed our breakfast, Wi-Fi, and check-out experience. We regret that these positive aspects did not outweigh the issues you experienced, and we understand your frustration. We hope to have the opportunity to restore your confidence in us and provide you with a much better experience should you choose to stay with us again. Warm regards, Guest Experience Team Ibis Styles Fraser Business Park

Dear Mr. M., Thank you for taking the time to share your feedback following your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. We are delighted to hear that you enjoyed the comfort of your room and bed, as well as our buffet breakfast. We are also pleased that, as an ALL Accor Silver member, you appreciated the early check-in and recognition extended to you upon arrival. We appreciate your feedback regarding noise from rooms facing the highway and metro station. We understand how important a peaceful environment is for a comfortable stay, and we will certainly take your comments into consideration. Thank you once again for your kind review and for your continued loyalty to ALL Accor. We look forward to welcoming you back to ibis Styles Kuala Lumpur Fraser Business Park for another enjoyable stay. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Chong M. C., Thank you for taking the time to share your wonderful feedback following your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. We are thrilled to hear that you had an excellent experience with our team and, in particular, that Daniel from our Front Desk made such a positive impression during your check-in. We will certainly share your kind words with Daniel, as your recognition of his friendly and customer-focused service will mean a great deal to him. It is also wonderful to know that you enjoyed the warm hospitality of our breakfast chefs and found our team throughout the hotel friendly and attentive. Feedback such as yours is a great encouragement to all of us. Thank you as well for your continued loyalty as an ALL Silver member and for your excellent overall rating. We truly appreciate your support and look forward to welcoming you back to ibis Styles Kuala Lumpur Fraser Business Park for another great stay. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Lingarajnaganna E., Thank you for taking the time to share your detailed feedback following your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. We are sorry to learn that your overall experience did not meet your expectations. We appreciate your comments regarding the room size, ventilation, bathroom space, and ease of access, and we understand that these aspects affected your comfort during your stay. As an ibis Styles three star hotel, our rooms and facilities are designed according to our brand positioning and available space. We also do not provide a dedicated luggage porter service as part of our standard hotel services. Nevertheless, we appreciate your feedback regarding assistance with luggage and will continue to do our best to assist guests whenever our team is available. On a positive note, we are pleased to know that you enjoyed our breakfast selection and had a smooth check-out experience. Your feedback has been shared with the relevant teams for consideration as we continue to improve the guest experience within our facilities and service offering. Thank you again for sharing your comments. We hope you will consider staying with us again and allow us the opportunity to provide you with a more comfortable experience. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. V K. T., Thank you for taking the time to share your feedback following your recent stay at ibis Styles Kuala Lumpur Fraser Business Park. We are delighted to know that you enjoyed our convenient city-centre location, while also appreciating the quieter surroundings away from the hustle and bustle. It is wonderful to hear that you enjoyed our breakfast and were pleased with the service provided by our team. We sincerely appreciate your continued loyalty as an ALL Platinum member and are grateful for your positive recommendation. Your feedback is valuable to us and encourages our team to continue providing a comfortable and enjoyable experience for our guests. We look forward to welcoming you back to ibis Styles Kuala Lumpur Fraser Business Park on your next visit to Kuala Lumpur. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. Lee W. M., Thank you for taking the time to share your detailed feedback following your recent business stay with us. We are pleased to know that, overall, you found your experience to be satisfactory, and we truly appreciate your constructive comments. We sincerely apologize for the inconvenience caused by the bathroom flooring and water overflowing into the room. We understand how frustrating this can be, and your feedback has been shared with our Engineering team for further review and appropriate attention. We also note your comments regarding the condition of the sofa and will share them with our Housekeeping and management teams. Your feedback on the breakfast selection has likewise been noted, as we continuously review our offerings to better meet our guests' preferences. Regarding the Wi-Fi speed, we regret that the connection did not meet your expectations. We understand the importance of a reliable and fast internet connection, particularly for business travelers, and your comments have been forwarded to the relevant team for consideration. We also appreciate your suggestion regarding sustainability and the use of water dispensers in the corridors. We value such practical suggestions and will certainly share this feedback with our management team as part of our ongoing efforts to improve our sustainability practices. Thank you once again for your valuable feedback and for being an ALL Accor member. We hope to have the opportunity to welcome you back to ibis Styles Fraser Business Park and provide you with a more comfortable and enjoyable experience. Warm regards, Guest Experience Team ibis Styles Fraser Business Park

Dear Mr. Ariff H., Thank you for sharing your wonderful feedback following your recent stay with us. We are delighted to know that you enjoyed your experience at ibis Styles Fraser Business Park, and especially that you found our location superb and convenient. It is also heartening to see your positive ratings across our accommodation, cleanliness, breakfast, team service, WiFi, and arrival and departure experience. Your generous 9/10 recommendation means a great deal to us and serves as wonderful encouragement to our entire team. We truly appreciate your support and hope to have the pleasure of welcoming you and your partner back to ibis Styles Fraser Business Park for another enjoyable stay in the future. Warm regards, Guest Experience Team ibis Styles Fraser Business Park

Dear Sir, Thank you for taking the time to share your experience at ibis Styles Kuala Lumpur Fraser Business Park. I am sorry to learn that your experience did not meet your expectations. Please accept my sincerest apologies. At ibis Styles, we strive to provide a high standard of service to every guest, and your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the concerns raised and prevent a similar occurrence in the future. We appreciate you sharing your concerns with us, and we sincerely hope that you will give us another opportunity to provide you with a better experience in the near future. Should you wish to discuss this matter further, please do not hesitate to contact me directly at H8… Sincerely, Esvary