Mercure Kuala Lumpur Trion 4 stars

Customer review rating (ALL Rating) 4.2/5 675 reviews

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Mercure Kuala Lumpur Trion - Image 1
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JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI, 55200 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • The tallest Mercure hotel in Southeast Asia.

  • Room accommodation from level 38 - free from street noise with amazing view of city skyline

  • Modern conveniences such as complimentary WIFI and smart TV for endless in room entertainment

  • Within 10 mins drive to TRX business commercial centre and Bukit Bintangs tourist attraction.

  • All meeting rooms comes with natural day light, smart tv projectors and WIFI.

Our accommodation(s)

Hotel location

Mercure Kuala Lumpur Trion

JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI
55200 KUALA LUMPUR
Malaysia

GPS:3.12454, 101.71002

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MIRROR RESTAURANT

The all-day dining restaurant on the mezzanine floor with its capacity of 160 pax offers a convenient dining experience that includes daily buffet breakfast as well as a la carte meals for lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  675 reviews

Customer review rating 0.5/5

Reyn H. Business - Confirmed reviews ALL

Terrible service, water not working properly in several or all rooms, bedding not properly made or sized, rude and incompetent management and employees.

Customer review rating 4.0/5

Nurul A. M. A. Business - Confirmed reviews ALL

nice room, well located, just add more variety of foods

Dear Nurul A. M. A., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We’re pleased to know that you enjoyed a good stay and found the room comfortable, well located and clean. It’s also wonderful to hear your kind words about our team being friendly and helpful. We value your suggestion on adding more variety to our food offerings, especially for breakfast. Please be assured that your feedback has been shared with F&B kitchen team as we continuously look for ways to improve our guests’ experience. Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back again in the near future. Regards, The Management

Customer review rating 4.5/5

Siti M. Families - Confirmed reviews ALL

After a disaster 1 night experience in Trion@KL, moving over to Mercure Trion KL was the right move. Room was nice, cosy with clean linen. Friendly staff at the front desk and helpful too. Thanks Mercure.

Dear Siti M., Thank you for taking the time to complete our survey and share your feedback about your experience at Mercure Kuala Lumpur Trion. We are glad that our hotel was the right decision for your stay and that you found the room nice and cozy with fresh, clean linen. We also appreciate your compliments on our front desk team’s friendliness and helpfulness. We look forward to welcoming you again for another pleasant and comfortable stay. Regards, The Management

Customer review rating 3.5/5

Nik K. S. Solo - Confirmed reviews ALL

A comfort stay! Well Mannered Front Staffs.

Dear Nik K. S., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We are glad to hear that you had a comfortable stay overall and satisfied with the service of our Front Office team. We appreciate your continued support as an ALL-Silver member and look forward to welcoming you back for another enjoyable stay. Regards, The Management

Customer review rating 1.5/5

Zeyu C. Families - Confirmed reviews ALL

Reception don't know how to using ikad to check-in, and not follow the policy to give palntimun member brakefast.

Dear Zeyu C., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We sincerely apologise for the shortcomings you experienced during your stay, particularly during check-in and in relation to the Platinum member breakfast entitlement. Please accept our apologies that our reception team did not handle the check-in process smoothly and did not meet the expected ALL Platinum benefits standards. Your comments have been shared with our Front Office team for immediate review and retraining to ensure our team fully understands both check-in procedures and ALL member privileges, so this does not happen again. We truly regret the inconvenience and disappointment caused and appreciate you bringing this matter to our attention. We hope to have the opportunity to restore your confidence and welcome you back for a much-improved experience in the future. Regards, The Management

Other web-users rate our hotel

  • 665 reviews 8.3/10 Location
  • 1,092 reviews 7.7/10 Room
  • 823 reviews 7.5/10 Service
  • 52 reviews 3.7/10 WiFi
  • 560 reviews 8.7/10 Cleanliness
  • 469 reviews 9.4/10 Vibe
  • 445 reviews 5.8/10 Comfort
  • 201 reviews 6.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.