Mercure Kuala Lumpur Trion 4 stars

Customer review rating (ALL Rating) 4.2/5 862 reviews

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Mercure Kuala Lumpur Trion - Image 1
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JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI, 55200 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • The tallest Mercure hotel in Southeast Asia.

  • Room accommodation from level 38 - free from street noise with amazing view of city skyline

  • Modern conveniences such as complimentary WIFI and smart TV for endless in room entertainment

  • Within 10 mins drive to TRX business commercial centre and Bukit Bintangs tourist attraction.

  • All meeting rooms comes with natural day light, smart tv projectors and WIFI.

Our accommodation(s)

Hotel location

Mercure Kuala Lumpur Trion

JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI
55200 KUALA LUMPUR
Malaysia

GPS:3.12454, 101.71002

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MIRROR RESTAURANT

The all-day dining restaurant on the mezzanine floor with its capacity of 160 pax offers a convenient dining experience that includes daily buffet breakfast as well as a la carte meals for lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  862 reviews

Customer review rating 1.5/5

Ming J. L. Business - Confirmed reviews ALL

Short of man power at front desk, only one counter is open during check in and check out. Staff at front desk is inexperienced, do not know how to handle request professionally. I have checked my hotel room booked is included breakfast, however ipon check-in, the staff informed no breakfast included. Takes time for them to check with agents and need customer follow up with them. Very poor sound insulation in hotel room, can hear clearly next door sound. Room carpet and blanket with damp smell. The bathroom water temperature is very inconsistent. Breakfast served with limited choices, cutlery is not enough. Overall experience is poor as a 4 star hotel room.

Dear Ming J. L., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We apologize for the disappointing experience you encountered and regret that we did not meet your expectations during your business trip. We are sorry for the inconvenience caused during check-in and check-out due to the limited staffing and the confusion regarding your breakfast entitlement. Your comments regarding our team’s handling of the situation and the need for further training have been noted seriously and shared with the relevant department for immediate improvement. We also regret the discomfort caused by the room condition, including the sound insulation, damp smell, inconsistent shower temperature and Wi-Fi connectivity. In addition, we apologize for the shortcomings you experienced during breakfast service, particularly the limited selection and insufficient cutlery. Please be assured that your feedback has been highlighted to all relevant departments for corrective action and review. Your comments are important to us as they help identify areas where we must improve. We sincerely hope you will allow us another opportunity to restore your confidence in our hotel and provide you with a much better experience in the future. Regards, The Management

Customer review rating 5.0/5

Ma F. Families - Confirmed reviews ALL

N/a

Dear Ma F., Thank you for the perfect rating and for sharing your wonderful feedback following your stay at Mercure Kuala Lumpur Trion. We are delighted to know that you enjoyed our convenient location and had a comfortable stay with us. It is also wonderful to hear that we were recommended by your local friend and that our team, accommodation, and overall services met your expectations. We truly appreciate your support and look forward to welcoming you and your family again soon. Regards, The Management

Customer review rating 2.5/5

Ng C. S. Business - Confirmed reviews ALL

The room wasn't cold, the cover sheet smells like damped odour, minibar is not cold at all. walking down from room to lobby, i already sweat ++, in this humid and low ventilation path.

Dear Ng C. S., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Kuala Lumpur Trion. We sincerely apologize for the discomfort experienced, particularly regarding the air-conditioning, ventilation, room cleanliness, minibar condition, and overall service experience. Please rest assured that your comments have been shared with the respective operations teams for immediate improvement and follow-up. Nonetheless, we truly appreciate your support as an ALL-Classic member and hope to have the opportunity to welcome you again for a much better stay experience in the future. Regards, The Management

Customer review rating 5.0/5

Jie L. C. Solo - Confirmed reviews ALL

Second visit to Mercure trion KL. Warm welcome and excellence service from concierge Ms Silpa. Have a good rest during my stay.

Dear Jie L. C., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We are delighted that your second visit with us was an excellent one. Glad to know you had a restful and enjoyable experience. Your kind words about the warm welcome and outstanding service from Ms. Silpa will be shared with her. We also noted on your feedback regarding Wi-Fi connectivity and ease of access. We will review these areas for improvement to enhance our guest experience. Thank you once again for your recommendation and for your support. We look forward to welcoming you back in the near future. Regards, The Management

Customer review rating 5.0/5

Benjamin Y. Business - Confirmed reviews ALL

I have problems with my room aircon even after changing room. Without hesitation on the 4 day, if i can remember correctly, the front desk manager Ms.Norlia follow me to my room to understand the problem and she make sure the next room I changed will not have the same issues. She follow up some of the feedback I have for her to ensure the housekeeping follow up on the problem.

Dear Benjamin Y., Thank you for taking the time to share your detailed feedback and for your continued support as an ALL-Silver member. While we regret the inconvenience you experienced with the air conditioning and the room changes, we are grateful for your patience and understanding throughout your stay. Pleasant to know that Ms. Norlia from the Front Office team was able to assist you promptly and attentively. Your kind recognition of her efforts will certainly be shared with her and the team. We also appreciate your constructive feedback regarding the room condition and cleanliness. Please rest assured that we are improving these areas to improve our overall guest experience. Thank you once again for your kind words and recommendation. We truly value your loyalty and look forward to welcoming you back for an even smoother and more comfortable stay in the future. Regards, The Management

Other web-users rate our hotel

  • 621 reviews 8.4/10 Location
  • 1,015 reviews 7.5/10 Room
  • 768 reviews 7.3/10 Service
  • 36 reviews 2.3/10 WiFi
  • 510 reviews 8.4/10 Cleanliness
  • 409 reviews 5.7/10 Comfort
  • 371 reviews 9.1/10 Vibe
  • 164 reviews 6.9/10 Breakfast

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