Mercure Kuala Lumpur Trion 4 stars

Customer review rating (ALL Rating) 4.2/5 744 reviews

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JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI, 55200 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • The tallest Mercure hotel in Southeast Asia.

  • Room accommodation from level 38 - free from street noise with amazing view of city skyline

  • Modern conveniences such as complimentary WIFI and smart TV for endless in room entertainment

  • Within 10 mins drive to TRX business commercial centre and Bukit Bintangs tourist attraction.

  • All meeting rooms comes with natural day light, smart tv projectors and WIFI.

Our accommodation(s)

Hotel location

Mercure Kuala Lumpur Trion

JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI
55200 KUALA LUMPUR
Malaysia

GPS:3.12454, 101.71002

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MIRROR RESTAURANT

The all-day dining restaurant on the mezzanine floor with its capacity of 160 pax offers a convenient dining experience that includes daily buffet breakfast as well as a la carte meals for lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  744 reviews

Customer review rating 5.0/5

Subeer K. Business - Confirmed reviews ALL

Excellent hotel service Good and helpful staff Neat and clean rooms Beautifully designed interiors

Customer review rating 2.0/5

Mark T. Families - Confirmed reviews ALL

Have been Accor silver for years but I was disappointed when I ask for late check out at hotel. Was told 1pm, 2pm or depending on hotel policies. Silver Accor membership is entitled to late check out. So I won’t be using Accor again. Same experience I have in China Nanjing as well. Disappointed absolutely

Customer review rating 3.0/5

Kah H. T. Business - Confirmed reviews ALL

After taking a shower, the toilet floor will be wet. When you take a glass to the toilet to fill water, you may accidentally slip and cause the glass to break, injuring the guest. I wonder which genius suggested putting the water dispenser in the toilet. 2nd, why booking thru 3rd party website price much much cheaper than all.com ?? fair to members ??

Customer review rating 5.0/5

Mohd K. B. J. K. Families - Confirmed reviews ALL

TQ so much Mercure KL Trion for your warm hospitality during our stay, superb service and good facilities

Customer review rating 0.5/5

Peh E. K. Business - Confirmed reviews ALL

I saw this Skyline viewing access and i asked the receptionist during my check in. He told me to and wait at the reception at 750 pm, and the security will bring me up. I was there on time and told the receptionist and he asked me to sit around and wait. I approached the receptionist a few times and not sure what happened as only me was waiting there. From 7:50 pm, i waited till 8:31 pm. I was angry at that time, and I approached the receptionist the last time. Then he told me to go to the lift lobby and wait. i waited another 5 minutes to 8:36 pm. This time i approached the receptionist and asked if don't have, don't waste my time. Then, you know what, he told me he called the Security and he asked me to go to 55 Floor. The Security will bring me up. Funny, why he cannot ask me to go up and look for the Security and asked me to wait there for more than half an hour ????? This is my first time staying there. This hotel is worse than i expected. 5-star rating ?? how can it be? Did it rate incorrectly? Show water is very hot after turned on for more than 5 minutes. There is NO cold water. There is NO drinking water. The receptionist didn't even inform me. Later than i know the dispensers is beside the water basin. The water is hot too. There is no cold water at all. I have stayed for so many hotels; this is the rated WORSE ever. Receptionist is lack of knowledge, Everybody like tired, no energy. The Security is looked like happier than the receptionist. I still have a lot to complain. The breakfast - No breads, the noodles is so salty. Is it for human to eat ? I was there around 8am, almost empty, no top up. Plates never keep all over the places. I really not sure what is happening to this new hotel. Sorry, i have say this, what is the management doing? I only stayed there for 2 nights. This is a Damm bad experience. I haven't rated the Google review yet, I am still on business trip.

Dear Peh E. K., We sincerely regret that your stay did not meet your expectations and that multiple aspects of your experience caused frustration. We apologize for the confusion and delay regarding access to our rooftop Skyline view as well as the issues of hot water, drinking water availability, breakfast offerings, Wi-Fi and the service from our staff. Your comments on the overall service quality are taken seriously and have been shared with the relevant departments for corrective action to prevent similar situations in the future. As your booking was made via a third-party travel website, some requests and arrangements are subject to the policies of the booking platform. We apologize if this added to your frustration and encourage guests in the future to liaise directly with the booking provider for certain requests. We value all feedback as it helps us improve and hope to have the opportunity to restore your confidence in Mercure Kuala Lumpur Trion. Regards, The Management

Other web-users rate our hotel

  • 641 reviews 8.3/10 Location
  • 1,020 reviews 7.7/10 Room
  • 778 reviews 7.5/10 Service
  • 37 reviews 2.9/10 WiFi
  • 535 reviews 8.4/10 Cleanliness
  • 429 reviews 9.4/10 Vibe
  • 417 reviews 5.6/10 Comfort
  • 181 reviews 6.7/10 Breakfast

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