Mercure Kuala Lumpur Trion 4 stars

Name: Mercure Kuala Lumpur Trion - ALL
Address: JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI, KUALA LUMPUR, 55200, MY
Telephone: +60397728888
Rating: 4.2

Customer review rating (ALL Rating) 4.2/5 949 reviews

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JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI, 55200 KUALA LUMPUR, Malaysia

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Mercure Kuala Lumpur Trion

Hotel for travellers looking for local and authentic experiences

Mercure Kuala Lumpur Trion is the tallest Mercure hotel in Southeast Asia located at Trion @ Kuala Lumpur. It offers easy access to key city destinations within 5km, including KLCC, TRX, Bukit Bintang City Centre and Mid Valley Megamall as well as the nearby Chan Sow Lin LRT/MRT station. The hotel features 228 beautifully designed rooms and suites from level 38 upwards with amazing view of Kuala Lumpur's iconic skyline.

Located in south-central Kuala Lumpur at the intersection of three major highways-PLUS, MEX, and the Sungai Besi Expressway, connecting Kuala Lumpur to Putrajaya, Cyberjaya, KLIA, and is just 2.5km from Bukit Bintang avoiding city congestion.

The team at Mercure Kuala Lumpur Trion welcomes you to the tallest Mercure Hotel in Southeast Asia. Be it for business or leisure, enjoy your stay with family or loved ones in our stylish, contemporary rooms overlooking Kuala Lumpur's iconic skyline.

Angeline LIM, Hotel Management

Hotel extras

The tallest Mercure hotel in Southeast Asia.
Room accommodation from level 38 - free from street noise with amazing view of city skyline
Modern conveniences such as complimentary WIFI and smart TV for endless in room entertainment
Within 10 mins drive to TRX business commercial centre and Bukit Bintangs tourist attraction.
All meeting rooms comes with natural day light, smart tv projectors and WIFI.

Our accommodation(s)

Room

Classic Superior room - 2 single beds

3 pers. max
23 m² / 247 sq ft

Bedding 2 x Single bed(s)

See availabilities

Room

Classic Superior room - 1 double bed

3 pers. max
23 m² / 247 sq ft

Bedding 1 x Double bed(s)
Views: Panorama view

See availabilities

Room

Privilege room - 2 single beds

3 pers. max
28 m² / 301 sq ft

Bedding 2 x Single bed(s)
Views: Panorama view

See availabilities

Room

Privilege room - 1 double bed

3 pers. max
28 m² / 301 sq ft

Bedding 1 x Double bed(s)
Views: Panorama view

See availabilities

Room

Suite - 1 double bed

3 pers. max
51 m² / 548 sq ft

Bedding 1 x Double bed(s)
Views: Panorama view

See availabilities

Room

Suite, ideal for family - 1 double bed and 2 single beds

4 pers. max
53 m² / 570 sq ft

Bedding 2 x Single bed(s) and 1 x Double bed(s)
Views: Panorama view

See availabilities

Hotel location

Mercure Kuala Lumpur Trion

JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI
55200 KUALA LUMPUR
Malaysia

GPS:3.12454, 101.71002

+60 3-9772 8888

Railway station
Highway exit

KTMKL

Railway station

Access: 6 km / 3.73 mi 1 hrs 39 min walk / 10 min drive

MRR2 MEX

Highway exit

Access: 7 km / 4.35 mi 1 hrs 39 min walk / 5 min drive

KL Tower

Tourist attraction

Access: 0 m / 0 mi

Bukit Bintang

Tourist attraction

Access: 0 m / 0 mi

Petaling Street Market

Tourist attraction

Access: 0 m / 0 mi

TREC

Entertainment centre

Access: 5 km / 3.11 mi

Central Market

Tourist attraction

Access: 6 km / 3.73 mi

Perdana Botanical Garden

Botanical gardens

Access: 10 km / 6.21 mi

Petronas Twin Towers (KLCC)

Tourist attraction

Access: 10 km / 6.21 mi

Merdeka Square

Historic monument

KLCC Park

Park

Access: 10 km / 6.21 mi

MyTOWN

Shopping centre/mall

Access: 3 km / 1.86 mi

Sunway Velocity Mall

Shopping centre/mall

Access: 3 km / 1.86 mi

AEON Mall Taman Maluri

Shopping centre/mall

Access: 4 km / 2.48 mi

Lalaport BBCC

Shopping centre/mall

Access: 4 km / 2.48 mi

The Exchange TRX

Shopping centre/mall

Access: 5 km / 3.11 mi

Mid Valley Megamall

Shopping centre/mall

Access: 8 km / 4.97 mi

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
100% Non Smoking Property
Room service

THE MIRROR RESTAURANT

The all-day dining restaurant on the mezzanine floor with its capacity of 160 pax offers a convenient dining experience that includes daily buffet breakfast as well as a la carte meals for lunch and dinner.

Fitness center

The Gym is located on 54th floor, offering panoramic views of Kuala Lumpur while working out.

Meetings & Events

Number of Meeting Room: 6
Surface of the largest room: 257 m² / 2766.322 sq ft
Maximum seats capacity: 220
Maximum capacity for banquets: 150

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.2/5 949 reviews

Osita M. Couples - 7/5/2026 Confirmed reviews ALL

The view from the room was really nice and I enjoyed the breakfast. Although, the room 4701 that I was given fell short of my expectation because it was very tight and the restroom door was difficult to open. I was not too pleased with the room especially for a 4-star hotel and the amount. I requested to be given another room but it was not successful. Also, I could hear noise from the other occupants in the next room. I was expecting more for a 4-star.

Dear Osita M., Thank you for taking the time to complete our survey and share your feedback about your experience at Mercure Kuala Lumpur Trion. We appreciate for your loyalty as an ALL-Classic member. Firstly, we are pleased to know you enjoyed the room view, our breakfast and found our team professional and supportive. However, we apologize that the room assigned did not meet your expectations and for the inconvenience caused by the room layout, noise and the unsuccessful room change request. Your comments have been shared with the relevant teams for review as we continuously work to improve our guest experience. We truly appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Regards, The Management

Willy A. Business - 7/3/2026 Confirmed reviews ALL

Dear Willy A., Thank you for taking the time to complete our survey and share your feedback about your experience at Mercure Kuala Lumpur Trion. As a valued ALL Platinum member, we truly appreciate your continued loyalty and support. We are pleased to know you found our team friendly and your room clean. At the same time, we sincerely apologize for the issue you experienced with the shower temperature which affected your stay. Your comments have been shared with our Engineering team for immediate inspection and rectification. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with the seamless stay you deserve. Regards, The Management

Harris F. Couples - 7/2/2026 Confirmed reviews ALL

Dear Harris F., Thank you for taking the time to complete our survey and share your feedback about your recent stay at Mercure Kuala Lumpur Trion. We are glad you had a great stay and that our reception team was helpful and efficient in fulfilling your request. Your kind words are truly appreciated and will be shared with the team as encouragement. Thank you for choosing Mercure Kuala Lumpur Trion. We look forward to welcoming you and your loved ones back for another enjoyable stay soon. Regards, The Management

Ali A. Business - 7/1/2026 Confirmed reviews ALL

Dear Ali A., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We are glad you had a comfortable stay overall. We noted on your feedback regarding our breakfast selection and will be shared with our F&B Kitchen team to enhance the variety and overall dining experience for our guests. Thank you once again for your kind recommendation and for your loyalty as an ALL-Gold member. We truly value your support and look forward to welcoming you back to Mercure Kuala Lumpur Trion for another comfortable stay in the near future. Regards, The Management

Bhandhana K. G. Friends - 6/30/2026 Confirmed reviews ALL

We checked in close to 8PM, and from there everything went downhill. Our friend who booked on a third party site completed her check-in process in less than 10 mins while line took over 30 mins. The lady who was checking us in seemed a little lost & had to go back many times to get assistance. Eventually Faizal stepped out viably annoyed and assisted with the checkin. He then insisted that my room wasn’t paid and i needed to make payment now and even when i showed him the email the accor app we showed that i had nothing to pay upon checkin he was insistent. i told him im here for 2 nights let me check with the team and my credit card company but he refuse to give me my room. Like all my details and etc are with the hotel, where could i possibly go? Just wanting this experience to end i passed him my card which he then refused to take and told the lady next to him to take it instead, the act was truly disgusting. While all this was going on, my husband was at the carpark where there was countless issues with the 2 gantries and when we asked Fizal to assist he simply diaper the Wilson parking number and told us to speak to them and left us to deal with that situation again. Once the parking was resolved my husband joined us in the lobby when he wanted to know from the front desk staff what was the issue, and when speaking to my husband Faisal’s tone was completely different, no longer dismissive and with annoyance but apologetic. Was the change in tone simply because he was dealing with a man now? There was another incident which i would not have brought up if not for such a terrible checkin process where after we finally made our way to the room he dropped our bags, turned on the DND & left the room. However when we got back there was a general welcome note for us due to our status, however we want to know why someone who enter your room when DND was turned on and no one had answered the door? Our valuables were not kept in the safe hence why the DND was turned on.

Dear Bhandhana K. G., We sincerely apologize that your recent stay did not meet your expectations especially on the concerns you raised about the service you received. Please be assured that we take your feedback seriously and are currently conducting an internal investigation into the matters you have highlighted. We will review the check-in process, our team's service standards, and the room access concern to better understand what happened and ensure the necessary improvements are made. We truly value your loyalty as an ALL-Gold member and regret that we fell short of providing the welcoming experience you deserved. Thank you once again for bringing these matters to our attention. Your feedback is invaluable as we continue to improve our services and we hope to have the opportunity to restore your confidence during a future stay. Regards, The Management

Web-users rating

Other web-users rate our hotel

638 reviews 8.3/10 Location
1,027 reviews 7.4/10 Room
790 reviews 7.4/10 Service
36 reviews 2.4/10 WiFi
513 reviews 8.4/10 Cleanliness
422 reviews 5.3/10 Comfort
373 reviews 9.3/10 Vibe
166 reviews 6.9/10 Breakfast

84 reviews 8.6/10 Location
154 reviews 7.5/10 Room
103 reviews 6.1/10 Service
5 reviews 1.6/10 WiFi
92 reviews 8.6/10 Cleanliness
60 reviews 5.6/10 Comfort
56 reviews 9/10 Vibe
18 reviews 7.3/10 Breakfast

64 reviews 7.8/10 Location
105 reviews 7.1/10 Room
93 reviews 7.8/10 Service
46 reviews 8.1/10 Cleanliness
45 reviews 5.6/10 Comfort
37 reviews 9/10 Vibe
22 reviews 6.7/10 Breakfast
9 reviews 5.3/10 Pool

26 reviews 8.5/10 Location
79 reviews 6.5/10 Room
46 reviews 7.3/10 Service
34 reviews 4.5/10 Comfort
29 reviews 8.2/10 Cleanliness
27 reviews 7.4/10 Amenities
25 reviews 9.1/10 Vibe
11 reviews 6.8/10 Breakfast

30 reviews 7.9/10 Location
57 reviews 6.8/10 Room
47 reviews 7.9/10 Service
5 reviews 1.1/10 WiFi
30 reviews 8/10 Cleanliness
26 reviews 4.7/10 Comfort
12 reviews 9.1/10 Vibe
11 reviews 6.7/10 Breakfast

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

Mercure Kuala Lumpur Trion offers a variety of stylish accommodations starting from level 38, including:

Classic Superior room - 2 single beds
Classic Superior room - 1 double bed
Privilege room - 2 single beds with panorama views
Privilege room - 1 double bed with panorama views
Suite - 1 double bed and separate living area
Suite, ideal for family - 1 double bed and 2 single beds

What services and amenities are available?

At Mercure Kuala Lumpur Trion, we offer a range of facilities including:

Free Wi-Fi in rooms and communal areas
On-site indoor parking for an additional charge
Daily buffet breakfast at The Mirror Restaurant
Air conditioning and 55-inch smart TVs in all rooms
Outdoor swimming pool and The Gym on the 54th floor
Wheelchair accessibility and reduced mobility rooms
Concierge, laundry, and dry cleaning services
6 meeting rooms and a business center

What dining options are available?

What are the check-in and check-out times?

At Mercure Kuala Lumpur Trion, check-in is from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Kuala Lumpur Trion regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.