Mercure Kuala Lumpur Trion 4 stars

Customer review rating (ALL Rating) 4.2/5 772 reviews

Mercure Kuala Lumpur Trion - Image 1
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Description

Hotel extras

  • The tallest Mercure hotel in Southeast Asia.

  • Room accommodation from level 38 - free from street noise with amazing view of city skyline

  • Modern conveniences such as complimentary WIFI and smart TV for endless in room entertainment

  • Within 10 mins drive to TRX business commercial centre and Bukit Bintangs tourist attraction.

  • All meeting rooms comes with natural day light, smart tv projectors and WIFI.

Our accommodation(s)

Hotel location

Mercure Kuala Lumpur Trion

JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI
55200 KUALA LUMPUR
Malaysia

GPS:3.12454, 101.71002

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MIRROR RESTAURANT

The all-day dining restaurant on the mezzanine floor with its capacity of 160 pax offers a convenient dining experience that includes daily buffet breakfast as well as a la carte meals for lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  772 reviews

Customer review rating 4.5/5

N. H. H. B. M. O. N. Couples - Confirmed reviews ALL

Room view city very nice

Dear N. H. H. B. M. O. N., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We’re delighted to hear that you enjoyed your room with the city view. We also noted on your feedback regarding the check-in experience and will review this to ensure a smoother process for future guests. It was a pleasure hosting you and we hope to welcome you back soon for another memorable stay! Regards, The Management

Customer review rating 4.5/5

Liow J. X. Couples - Confirmed reviews ALL

Staff are polite even check in at night. Quite clean and will come back next. But would love if bathroom more equipped with quality

Dear Liow J. X., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We are delighted to know that you found our hotel well located and comfortable and our team made a positive impression during your late-night check-in. We also appreciate your feedback regarding the bathroom amenities and cleanliness. Please be assured that your comments have been shared with the relevant team for improvement as we continuously strive to enhance our guest experience. We are pleased to know that you would return and we look forward to welcoming you back again soon for an even better stay. Should you visit us again, we would also be happy to introduce you to the benefits of our ALL loyalty programme for more exclusive perks and rewards. Regards, The Management

Customer review rating 2.5/5

Daniel L. Business - Confirmed reviews ALL

There is desk in the room

Dear Daniel L., Thank you for taking the time to complete our survey and share your feedback about your recent stay at Mercure Kuala Lumpur Trion. We truly appreciate your review as it provides us with the opportunity to improve, especially with breakfast options and overall guest experience. We value your loyalty as an ALL-Silver member and hope to welcome you back for an even more comfortable stay in the future. Regards, The Management

Customer review rating 5.0/5

Ariza K. Business - Confirmed reviews ALL

Nice hotel, our room at 38th floor... nice view.

Dear Ariza K., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We’re delighted to hear that you enjoyed your stay overall, especially the beautiful view from your room on the 38th floor. We also appreciate your positive for most aspects of your stay. Your feedback encourages our team to keep improving and delivering even better experiences. We hope to have the pleasure of welcoming you back on your next visit to the city. Regards, The Management

Customer review rating 0.5/5

Wen C. K. Couples - Confirmed reviews ALL

staff was unhelpful

Dear Wen C. K., We sincerely regret that your experience did not meet expectations. As mentioned in our email, our standard check-in is at 3 PM and early check-in is subject to room availability. On your arrival, the hotel was at high occupancy and our team advised that your room was not yet ready. We understand your disappointment and have shared guidance on how to secure a guaranteed early check-in in the future. Nonetheless, we will continue to review our procedures to improve guest experience. Regards, The Management

Other web-users rate our hotel

  • 633 reviews 8.3/10 Location
  • 1,014 reviews 7.6/10 Room
  • 783 reviews 7.4/10 Service
  • 37 reviews 2.8/10 WiFi
  • 534 reviews 8.2/10 Cleanliness
  • 413 reviews 9.4/10 Vibe
  • 411 reviews 5.8/10 Comfort
  • 178 reviews 6.3/10 Breakfast

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