Mercure Kuala Lumpur Trion 4 stars

Customer review rating (ALL Rating) 4.2/5 616 reviews

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JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI, 55200 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • The tallest Mercure hotel in Southeast Asia.

  • Room accommodation from level 38 - free from street noise with amazing view of city skyline

  • Modern conveniences such as complimentary WIFI and smart TV for endless in room entertainment

  • Within 10 mins drive to TRX business commercial centre and Bukit Bintangs tourist attraction.

  • All meeting rooms comes with natural day light, smart tv projectors and WIFI.

Our accommodation(s)

Hotel location

Mercure Kuala Lumpur Trion

JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI
55200 KUALA LUMPUR
Malaysia

GPS:3.12454, 101.71002

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MIRROR RESTAURANT

The all-day dining restaurant on the mezzanine floor with its capacity of 160 pax offers a convenient dining experience that includes daily buffet breakfast as well as a la carte meals for lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  616 reviews

Customer review rating 5.0/5

Rian T. Solo - Confirmed reviews ALL

5 night stay in Superior Room, very polite staff and security. Room clean and tidy

Dear Rian T., Thank you very much for your wonderful review and for your continued loyalty as an AL-Platinum member. We’re pleased to know that you had a lovely stay with us and that Zarina, along with our team and security, made your experience memorable. Your kind words will be shared with Zarina and the rest of the team to know that their efforts made such a positive impression. Wishing you well and hope to welcome you back next time. Regards, The Management

Customer review rating 0.5/5

Ping H. F. T. Solo - Confirmed reviews ALL

I have been a regular guest at your hotel and have always enjoyed my stays. However, my recent visit was extremely disappointing due to the new club on Level 55. The music and heavy bass played for hours late at night, causing significant vibrations that made it impossible to sleep even on level 46. This level of noise is unacceptable for any paying guest and has a serious impact on overall guest experience and satisfaction.

Dear Ping H. F. T., Thank you for taking the time to share your feedback and for being a loyal ALL–Platinum member. We sincerely appreciate your continued support and are truly sorry to learn that your recent stay fell short of expectations. Please accept our deepest apologies for the disturbance caused by the noise and vibration from the club on Level 55. We fully understand how frustrating this can be especially as one of our returning guests who has previously enjoyed peaceful stays with us. Kindly be assured that your comments have been shared with our management team and steps are being reviewed to minimise the impact on our in-house guests. Feedback such as yours is valuable as we work to balance guest comfort and operational decisions. We truly value your loyalty and hope to have another opportunity to restore your confidence in us on your next visit. Regards, The Management

Customer review rating 4.5/5

Manoj K. J. Families - Confirmed reviews ALL

The staff were very friendly and sweet. They surprised us with a cake for my parents’ anniversary, which made our day truly memorable. Thank you to the entire team and management at Mercure Trion for the wonderful gesture!

Dear Manoj K. J., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We’re delighted to know that our team’s small gesture made your parent's anniversary celebration memorable. Your kind words will certainly motivate our team to continue creating heartfelt moments for our guests. We also appreciate your feedback regarding the welcome experience and hotel facilities, which we’ll review closely to enhance the overall guest satisfaction. As an ALL-Gold member, we truly value your loyalty and look forward to welcoming you back for another wonderful stay in the future. Regards, The Management

Customer review rating 5.0/5

Naveen K. Business - Confirmed reviews ALL

It was wonderful experience at this hotel, all staff took good care of me. Welcoming and available to help.

Dear Naveen K., Thank you for taking the time to complete our survey and share your feedback about your recent stay at Mercure Kuala Lumpur Trion. We are grateful for your wonderful feedback and perfect rating! We’re also glad you had a peaceful and pleasant stay overall and it’s especially rewarding to hear your kind words about our front desk team. We’ll be sure to share your compliments to the team. Thank you once again for your continued loyalty as an ALL-Gold member and look forward to welcoming you back for another good stay in the future. Till then, take care! Regards, The Management

Customer review rating 2.0/5

Jerry K. Business - Confirmed reviews ALL

Noisy rooms even on the 42nd floor because of the vibrations of the club on top. Not as good an experience as during our previous visits. Currently not possible to recommend this to our clients for productions.

Dear Jerry K., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We appreciate your continued loyalty as an ALL-Gold member. First and foremost, we sincerely regret that your recent stay did not meet your expectations due to the noise disturbance from the level 55. Please accept our apologies for the inconvenience caused. Your comments have been shared with the relevant team to review the noise control measures and operating hours to ensure a more comfortable experience for our guests. We truly appreciate your recognition of Ms. Sara’s assistance and are glad she made your booking process smooth. We value your continued support and hope to have the opportunity to restore your confidence in us on your next visit to Mercure Kuala Lumpur Trion. Regards, The Management

Other web-users rate our hotel

  • 606 reviews 8.4/10 Location
  • 1,033 reviews 7.6/10 Room
  • 773 reviews 7.2/10 Service
  • 53 reviews 3.9/10 WiFi
  • 516 reviews 8.8/10 Cleanliness
  • 447 reviews 9.4/10 Vibe
  • 409 reviews 5.8/10 Comfort
  • 311 reviews 7.8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.