Mercure Kuala Lumpur Trion 4 stars

Customer review rating (ALL Rating) 4.2/5 792 reviews

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JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI, 55200 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • The tallest Mercure hotel in Southeast Asia.

  • Room accommodation from level 38 - free from street noise with amazing view of city skyline

  • Modern conveniences such as complimentary WIFI and smart TV for endless in room entertainment

  • Within 10 mins drive to TRX business commercial centre and Bukit Bintangs tourist attraction.

  • All meeting rooms comes with natural day light, smart tv projectors and WIFI.

Our accommodation(s)

Hotel location

Mercure Kuala Lumpur Trion

JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI
55200 KUALA LUMPUR
Malaysia

GPS:3.12454, 101.71002

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MIRROR RESTAURANT

The all-day dining restaurant on the mezzanine floor with its capacity of 160 pax offers a convenient dining experience that includes daily buffet breakfast as well as a la carte meals for lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  792 reviews

Customer review rating 1.5/5

Kian G. N. Business - Confirmed reviews ALL

Fast check in but room water heater not working, turn to hot but water not hot enough Try to order room service (food) but get to know need to wait up to 1 hour time. Even JW have event, also wait up to 15min can deliver to room. (BAD)

Dear Kian G. N., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We sincerely apologize for the issues you encountered with the water heater and for the inconvenience caused by the longer waiting time for room service. Your comments have been shared with the Maintenance and F&B Kitchen teams for review and improvement. We understand how important comfort and efficiency are during a stay, and we regret that we fell short in these areas. Your feedback regarding room size and Wi-Fi speed has also been noted as part of our continuous improvement efforts. Thank you once again for sharing your honest feedback. We hope to have another opportunity to welcome you back and provide you with a much better experience in the future. Regards The Management

Customer review rating 4.0/5

Christopher K. Couples - Confirmed reviews ALL

Initial impression was positive. The hotel is new and well-appointed, within the Trion commercial-residential complex in a convenient location with many shopping centers nearby. Around this complex are many shops and eateries. There are coin operated laundries opposite an within the residential area beside the swimming pool, the layout, space and facilities could make it a contender fo the Grand Mercure label, when compared to The Grand Mercure located in Jalan Pudu. Staff and service were good, though a little more interaction with guests would make this great. As we were out most of the time, we only had the breakfast, which was good in offering and tastes, for this tier level. Water pressure wasn't that great, and temperature adjustment was very difficult; one has to be careful or risk scalding of freezing.

Dear Christopher K., Thank you for returning to Mercure Kuala Lumpur Trion during Chinese New Year and for sharing your thoughtful feedback. We truly appreciate your continued support and loyalty as ALL-Platinum member. We’re pleased to know you enjoyed our location, facilities and breakfast offerings. At the same time, we sincerely apologize for the wait during check-in and for not providing a smoother Accor member arrival experience. Your feedback has been shared with the Front Office team for improvement. We also regret the inconvenience caused by the water pressure and temperature inconsistency, and our Engineering team is looking into this matter. Thank you for your constructive comments and look forward to welcoming you back for an even better stay. Regards, The Management

Customer review rating 3.5/5

Kee Y. C. Solo - Confirmed reviews ALL

Everything is good, but perhaps i checked in too late, there's nothing much being explained. I have no idea where the restaurant is, nor where to redeem my welcome drink, nor what facilities are available.

Dear Kee Y. C., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We also appreciate your continuous loyalty as an ALL-Platinum member. It is good to receive your positive ratings on cleanliness, accommodation, Wi-Fi, breakfast and sustainability efforts. However, we sincerely apologize that your arrival experience did not meet expectations. Regardless of the check-in time, our team should have ensured that main information was clearly communicated. Your feedback has been shared with our Front Office team as a reminder of the importance of providing a complete and personalized briefing especially for our valued loyalty members. Nonetheless, we hope to have the opportunity to welcome you back and provide a smoother, more attentive arrival experience on your next visit. Regards, The Management

Customer review rating 2.0/5

Shir L. Y. Couples - Confirmed reviews ALL

I am writing to formally express my dissatisfaction regarding my recent stay at your hotel. We arrived at approximately 10:00 PM after a long and exhausting day. During check-in, we specifically requested a quiet room, as a large group of tourists with children were checking in at the same time. The situation at the lift lobby was extremely disorganized. Several groups appeared unfamiliar with operating the lift, causing unnecessary delays and congestion. There were at least four groups ahead of us, and the queue became increasingly long. Unfortunately, no staff were present to assist in managing the crowd or providing guidance. Upon reaching our room, we were disappointed to discover that we had been assigned a room on the same floor as the tour group, with their doors left open and children running along the corridor. More concerning was that we were placed in a connecting room directly adjacent to them, despite our earlier request for a quiet arrangement. We immediately returned to the reception counter to request a room change. The response we received was unprofessional and lacked empathy, as the receptionist questioned how he could guarantee a quiet room instead of offering assistance or alternative solutions. After a long day, we had expected a higher level of service, attentiveness, and guest care. This experience did not meet the standard we anticipated. I hope management will review this matter seriously and improve both room allocation procedures and front desk service to prevent similar situations for future guests. I look forward to your response.

Dear Shir L. Y., We are sorry to learn that your experience did not meet your expectations, particularly regarding the arrival experience, room allocation and cleanliness. Please accept our sincere apologies for the inconvenience caused after what must have been a long and tiring day of travel. Your comments regarding the lift lobby situation, the room placement near a tour group despite your request for a quieter room, and the service you received at the reception have been shared with the relevant teams for review and improvement. We are also concerned to hear about the housekeeping oversight in your room and this matter has been highlighted with the Housekeeping team to ensure closer attention during room inspections. Guest comfort is very important to us, and we regret that we did not provide the smooth and restful experience you had anticipated. Nevertheless, we appreciate your feedback as it helps us improve and we hope to welcome you back for a better stay in the future. Regards, The Management

Customer review rating 4.5/5

Wai Y. L. Families - Confirmed reviews ALL

Quiet place to stay and clean room environment

Dear Wai Y. L., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We are delighted to know you had a comfortable experience and enjoyed the quiet atmosphere and clean room environment. Your kind ratings are truly appreciated and serve as great encouragement for our team. Your support as an ALL-Classic member is very much appreciated. We look forward to welcoming you back again for another pleasant stay. Regards, The Management

Other web-users rate our hotel

  • 635 reviews 8.4/10 Location
  • 1,018 reviews 7.5/10 Room
  • 768 reviews 7/10 Service
  • 38 reviews 2.6/10 WiFi
  • 517 reviews 8.2/10 Cleanliness
  • 402 reviews 5.7/10 Comfort
  • 398 reviews 9.4/10 Vibe
  • 169 reviews 6.3/10 Breakfast

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