Mercure Kuala Lumpur Trion 4 stars

Name: Mercure Kuala Lumpur Trion - ALL
Address: JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI, KUALA LUMPUR, 55200, MY
Telephone: +60397728888
Rating: 4.2

Customer review rating (ALL Rating) 4.2/5 987 reviews

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JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI, 55200 KUALA LUMPUR, Malaysia

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Mercure Kuala Lumpur Trion

Hotel for travellers looking for local and authentic experiences

Mercure Kuala Lumpur Trion is the tallest Mercure hotel in Southeast Asia located at Trion @ Kuala Lumpur. It offers easy access to key city destinations within 5km, including KLCC, TRX, Bukit Bintang City Centre and Mid Valley Megamall as well as the nearby Chan Sow Lin LRT/MRT station. The hotel features 228 beautifully designed rooms and suites from level 38 upwards with amazing view of Kuala Lumpur's iconic skyline.

Located in south-central Kuala Lumpur at the intersection of three major highways-PLUS, MEX, and the Sungai Besi Expressway, connecting Kuala Lumpur to Putrajaya, Cyberjaya, KLIA, and is just 2.5km from Bukit Bintang avoiding city congestion.

The team at Mercure Kuala Lumpur Trion welcomes you to the tallest Mercure Hotel in Southeast Asia. Be it for business or leisure, enjoy your stay with family or loved ones in our stylish, contemporary rooms overlooking Kuala Lumpur's iconic skyline.

Angeline LIM, Hotel Management

Hotel extras

The tallest Mercure hotel in Southeast Asia.
Room accommodation from level 38 - free from street noise with amazing view of city skyline
Modern conveniences such as complimentary WIFI and smart TV for endless in room entertainment
Within 10 mins drive to TRX business commercial centre and Bukit Bintangs tourist attraction.
All meeting rooms comes with natural day light, smart tv projectors and WIFI.

Our accommodation(s)

Room

Classic Superior room - 2 single beds

3 pers. max
23 m² / 247 sq ft

Bedding 2 x Single bed(s)

See availabilities

Room

Classic Superior room - 1 double bed

3 pers. max
23 m² / 247 sq ft

Bedding 1 x Double bed(s)
Views: Panorama view

See availabilities

Room

Privilege room - 2 single beds

3 pers. max
28 m² / 301 sq ft

Bedding 2 x Single bed(s)
Views: Panorama view

See availabilities

Room

Privilege room - 1 double bed

3 pers. max
28 m² / 301 sq ft

Bedding 1 x Double bed(s)
Views: Panorama view

See availabilities

Room

Suite - 1 double bed

3 pers. max
51 m² / 548 sq ft

Bedding 1 x Double bed(s)
Views: Panorama view

See availabilities

Room

Suite, ideal for family - 1 double bed and 2 single beds

4 pers. max
53 m² / 570 sq ft

Bedding 2 x Single bed(s) and 1 x Double bed(s)
Views: Panorama view

See availabilities

Hotel location

Mercure Kuala Lumpur Trion

JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI
55200 KUALA LUMPUR
Malaysia

GPS:3.12454, 101.71002

+60 3-9772 8888

Railway station
Highway exit

KTMKL

Railway station

Access: 6 km / 3.73 mi 1 hrs 39 min walk / 10 min drive

MRR2 MEX

Highway exit

Access: 7 km / 4.35 mi 1 hrs 39 min walk / 5 min drive

KL Tower

Tourist attraction

Access: 0 m / 0 mi

Bukit Bintang

Tourist attraction

Access: 0 m / 0 mi

Petaling Street Market

Tourist attraction

Access: 0 m / 0 mi

TREC

Entertainment centre

Access: 5 km / 3.11 mi

Central Market

Tourist attraction

Access: 6 km / 3.73 mi

Perdana Botanical Garden

Botanical gardens

Access: 10 km / 6.21 mi

Petronas Twin Towers (KLCC)

Tourist attraction

Access: 10 km / 6.21 mi

Merdeka Square

Historic monument

KLCC Park

Park

Access: 10 km / 6.21 mi

MyTOWN

Shopping centre/mall

Access: 3 km / 1.86 mi

Sunway Velocity Mall

Shopping centre/mall

Access: 3 km / 1.86 mi

AEON Mall Taman Maluri

Shopping centre/mall

Access: 4 km / 2.48 mi

Lalaport BBCC

Shopping centre/mall

Access: 4 km / 2.48 mi

The Exchange TRX

Shopping centre/mall

Access: 5 km / 3.11 mi

Mid Valley Megamall

Shopping centre/mall

Access: 8 km / 4.97 mi

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
100% Non Smoking Property
Room service

THE MIRROR RESTAURANT

The all-day dining restaurant on the mezzanine floor with its capacity of 160 pax offers a convenient dining experience that includes daily buffet breakfast as well as a la carte meals for lunch and dinner.

Meetings & Events

Number of Meeting Room: 6
Surface of the largest room: 257 m² / 2766.322 sq ft
Maximum seats capacity: 220
Maximum capacity for banquets: 150

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.2/5 987 reviews

Joey O. Solo - 8/13/2026 Confirmed reviews ALL

Booked under staff rate and followed the T&C stated in the app (Heartist card and staff ID) and email confirmation but the hotel only contacted me on the day of arrival that BOTH documents (valid HR letter AND Heartist card) are required to honor the rate. 1) Defeats the whole purpose of having the Heartist card when it is already sufficient to prove that you’re a staff of Accor. 2) Staff told me this is the “policy” that they have all along but I’ve checked in more than 6 times in this hotel and this is the first time they requested for HR letter. 3) Staff seriously expected me to contact my HR on a late Friday afternoon when the office is most likely closed and threatened to revert my booking to best available rate? Ridiculous If the HR letter is indeed required to check in at your hotel, please review and state it in the app clearly to avoid confusion

Dear Joey O., Thank you for taking the time to complete our survey and share your feedback about your recent stay at Mercure Kuala Lumpur Trion. We truly appreciate your review, as it provides us with the opportunity to improve. We apologize for the inconvenience and frustration caused during your check-in. To clarify, verifying both the Heartist card and a valid HR letter is part of our standard procedure for honouring staff rates as this helps us confirm active employment status. We regret that this was not communicated to you clearly at the time of booking and was only raised on the day of arrival, leaving you little time to obtain the required document. Nonetheless, we will review how our terms and conditions are presented to ensure this requirement is stated upfront and will also address the manner in which this was communicated to you by our team. We value your loyalty as an ALL member and hope to welcome you back for a much better experience. Regards, The Management

Alex K. Friends - 8/13/2026 Confirmed reviews ALL

Dear Alex K., Thank you for taking the time to complete our survey and share your feedback about your recent stay at Mercure Kuala Lumpur Trion. We truly appreciate your review, as it provides us with the opportunity to improve. We're glad you enjoyed the views and found our team and cleanliness up to standard. However, we do apologize for the maintenance issues you encountered in the room, including the broken window, chipped table and unsecured water dispenser. Rest assured, we've flagged these items to our maintenance team for prompt repair. We also noted your comment about promotions not being clearly highlighted in the app and will share this with the relevant team for review. Thank you for your loyalty as an ALL Classic member. We hope to welcome you back for a much-improved stay. Regards, The Management

A. B. I. A. Couples - 8/12/2026 Confirmed reviews ALL

Dear A. B. I., Thank you for taking the time to complete our survey about your recent stay at Mercure Kuala Lumpur Trion and for being a valued ALL Classic member! We truly appreciate your review as it provides us with the opportunity to improve. We're delighted your getaway was such a smooth and welcoming experience, from the seamless app booking to the breakfast variety. We'll be sure to pass along your kind words to our Front Office team to know they made your stay so memorable. It's also great to hear our sustainability efforts stood out to you. We hope to welcome you back again soon for another wonderful stay. Regards, The Management

Sin Z. F. Families - 8/11/2026 Confirmed reviews ALL

Unfortunately, our stay at the hotel was quite disappointing, and there were several issues that affected our overall experience. First, the hotel does not allow Grab food deliveries to be left at the reception counter, even when guests are on their way back to the hotel. We even asked the Grab driver to provide our room number to the reception, but the hotel still refused to accept or hold the food. We found this policy rather inconvenient, especially for guests who are not yet back at the hotel. Secondly, the toilet in our room had a very unpleasant and strong smell every morning. This was quite uncomfortable and should have been addressed by the housekeeping team. In addition, the master bedroom bathroom was not properly equipped, as there was no hand soap or lotion provided. The air conditioning was another issue. The room was not cool enough despite the hot weather, and we eventually had to contact room service for assistance. We were then informed that the air-conditioning filter had not been cleaned properly. This is something that should have been checked and maintained before the room was given to guests. Overall, we expected a more comfortable and well-maintained stay. We hope the hotel will take these issues seriously and improve its housekeeping, room maintenance, and guest service standards to provide a better experience for future guests.

Dear Sin Z. F., Thank you for taking the time to complete our survey and share your feedback about your recent stay at Mercure Kuala Lumpur Trion. We truly appreciate your review, as it provides us with the opportunity to improve. We're sorry to hear your stay fell short in several areas — particularly the unpleasant odor in the bathroom, missing amenities like hand soap and lotion, the air-conditioning filter not being properly maintained, and the inconvenience around accepting food deliveries at reception. We're sharing your feedback with our housekeeping and maintenance teams to address these issues going forward. We hope to have the opportunity to welcome you back for a much-improved stay. Regards, The Management

Lim Y. S. Families - 8/10/2026 Confirmed reviews ALL

Enjoyed my second stay here management has clearly taken feedback onboard. Check-in was fast, and my membership privileges (including room upgrades and specific requests) were proactively honored. Room cleanliness has improved significantly, and the bathroom was clean and comfortable. A nice touch was the dedicated guest fridge at reception for storing items like cakes! Few points for improvement 1. Shower temperature still fluctuates slightly between hot and cold (though better than last time). 2. In-room mini-fridge needed a proper wipe-down and it’s not cold enough. 3. Cafe cheesecake was a bit dry. 4. Paid parking remains a minor inconvenience (understood to be a building management issue). 5. Could use seedless watermelon for breakfast and maybe a selection of better fruit juices

Dear Lim Y. S., Thank you for taking the time to complete our survey about your recent stay at Mercure Kuala Lumpur Trion and for being a valued ALL Gold member. We truly appreciate your review, as it provides us with the opportunity to improve. We're delighted to hear improvements from your last stay were noticeable; from faster check-in and honoured membership benefits to better room cleanliness and the guest fridge at reception. We appreciate you flagging the shower temperature, mini-fridge cleanliness, breakfast options, and soundproofing; we shall take note of these for continuous improvement. We're also sorry your email request went unanswered and that the welcome drink and amenity didn't meet expectations, even though we're glad your specific requests were still honoured on-site. We hope to welcome you back again soon for an even better stay. Regards, The Management

Web-users rating

Other web-users rate our hotel

624 reviews 8.4/10 Location
1,034 reviews 7.4/10 Room
802 reviews 7.2/10 Service
35 reviews 2.3/10 WiFi
506 reviews 8.3/10 Cleanliness
425 reviews 5.3/10 Comfort
356 reviews 9.2/10 Vibe
162 reviews 7/10 Breakfast

80 reviews 8.6/10 Location
156 reviews 7.3/10 Room
108 reviews 6.4/10 Service
5 reviews 1.7/10 WiFi
92 reviews 8.6/10 Cleanliness
59 reviews 5.4/10 Comfort
57 reviews 9.1/10 Vibe
20 reviews 7.5/10 Breakfast

67 reviews 7.8/10 Location
112 reviews 7.1/10 Room
99 reviews 7/10 Service
52 reviews 7.8/10 Cleanliness
51 reviews 5.6/10 Comfort
39 reviews 9.1/10 Vibe
22 reviews 6.8/10 Breakfast
19 reviews 6.1/10 Food

26 reviews 8.4/10 Location
86 reviews 6.7/10 Room
49 reviews 7.2/10 Service
38 reviews 4.9/10 Comfort
30 reviews 8.3/10 Cleanliness
30 reviews 6.9/10 Amenities
26 reviews 8.8/10 Vibe
12 reviews 7/10 Breakfast

30 reviews 8/10 Location
59 reviews 7/10 Room
47 reviews 7.8/10 Service
5 reviews 1.1/10 WiFi
29 reviews 8/10 Cleanliness
26 reviews 4.8/10 Comfort
19 reviews 7.5/10 Amenities
11 reviews 9/10 Vibe

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

Mercure Kuala Lumpur Trion offers a variety of stylish accommodations starting from level 38, including:

Classic Superior room - 2 single beds
Classic Superior room - 1 double bed
Privilege room - 2 single beds with panorama views
Privilege room - 1 double bed with panorama views
Suite - 1 double bed and separate living area
Suite, ideal for family - 1 double bed and 2 single beds

What services and amenities are available?

At Mercure Kuala Lumpur Trion, we offer a range of facilities including:

Free Wi-Fi in rooms and communal areas
On-site indoor parking for an additional charge
Daily buffet breakfast at The Mirror Restaurant
Air conditioning and 55-inch smart TVs in all rooms
Outdoor swimming pool and The Gym on the 54th floor
Wheelchair accessibility and reduced mobility rooms
Concierge, laundry, and dry cleaning services
6 meeting rooms and a business center

What dining options are available?

What are the check-in and check-out times?

At Mercure Kuala Lumpur Trion, check-in is from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Kuala Lumpur Trion regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.