Mercure Kuala Lumpur Trion 4 stars

Customer review rating (ALL Rating) 4.2/5 648 reviews

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Mercure Kuala Lumpur Trion - Image 1
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JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI, 55200 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • The tallest Mercure hotel in Southeast Asia.

  • Room accommodation from level 38 - free from street noise with amazing view of city skyline

  • Modern conveniences such as complimentary WIFI and smart TV for endless in room entertainment

  • Within 10 mins drive to TRX business commercial centre and Bukit Bintangs tourist attraction.

  • All meeting rooms comes with natural day light, smart tv projectors and WIFI.

Our accommodation(s)

Hotel location

Mercure Kuala Lumpur Trion

JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI
55200 KUALA LUMPUR
Malaysia

GPS:3.12454, 101.71002

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MIRROR RESTAURANT

The all-day dining restaurant on the mezzanine floor with its capacity of 160 pax offers a convenient dining experience that includes daily buffet breakfast as well as a la carte meals for lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  648 reviews

Customer review rating 5.0/5

Albert A. Couples - Confirmed reviews ALL

thanks for making my honeymoon trip perfect with the good starter as i get the room upgraded to suite thanks a lot for the great experience

Customer review rating 4.5/5

Jacob F. Families - Confirmed reviews ALL

Enjoyed our stay, was close to nice restaurants and very clean. Bed was super comfy.

Dear Jacob F., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We’re glad you enjoyed your stay with us, found our location convenient and that our team and comfortable beds made your visit pleasant. We appreciate your comments regarding the Wi-Fi speed and breakfast experience. Please be assured that we will review these areas to enhance our guest experience further. It was a pleasure having you as our valued ALL-Gold member. We look forward to welcoming you back on your next visit. Wishing you well and take care! Regards, The Management

Customer review rating 1.5/5

Kok K. T. Couples - Confirmed reviews ALL

I stayed many times for weekend getaway in this hotel, the stay on 21st -22nd the worst, I ended up more tired than before coz the aircond cutoff electricity many times from 10pm till next morning around 7am. Throughout the night i barely sleep well.

Dear Kok K. T., Thank you for taking the time to complete our survey and we sincerely appreciate your continued support over your many stays with us. We regret to learn that your recent visit fell far below expectations and was disrupted by repeated air-conditioning and electricity interruptions. We sincerely apologize for the inconvenience caused by the technical issue and the multiple technician visits during your rest hours. Please be assured that our Engineering team has taken this matter seriously and is currently investigating the root cause at Level 44 to prevent any recurrence. We truly hope to have the opportunity to welcome you back for a much smoother and more relaxing stay. Thank you for your loyalty as an ALL-Classic member, and once again, we apologise for the discomfort caused. Regards, The Management

Customer review rating 4.5/5

Zaidi A. A. Couples - Confirmed reviews ALL

Everything is comfortable and pleasant

Dear Zaidi A. A., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We’re glad you had a pleasant stay overall and received great service from our team. We appreciate your comments regarding the Wi-Fi speed and we will certainly look into improving the connection for a better experience on your next visit. We truly hope to welcome you back again soon for another enjoyable stay. Regards, The Management

Customer review rating 5.0/5

Shawn Q. Business - Confirmed reviews ALL

I loved the rooms and the service was really good. Only thing I’d recommend is a counter that will collect GrabFood deliveries.

Dear Shawn Q., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We’re glad you loved our rooms and that our hospitality service made your stay enjoyable. We also truly appreciate your loyalty as an ALL-Platinum member. Thank you for your helpful suggestion regarding a dedicated counter for GrabFood deliveries. We will review this idea with our team to enhance convenience for our guests. We’re also noted for your comments on breakfast. We apologise that the quality and the queue at the egg station took longer. We are working with our F&B team to improve both variety and service speed. It’s great to know that the other aspect of your stay was excellent. Wishing you well and hope to welcome you back for an even better stay next time. Regards, The Management

Other web-users rate our hotel

  • 646 reviews 8.3/10 Location
  • 1,075 reviews 7.7/10 Room
  • 813 reviews 7.3/10 Service
  • 56 reviews 4.1/10 WiFi
  • 538 reviews 8.7/10 Cleanliness
  • 465 reviews 9.4/10 Vibe
  • 431 reviews 5.8/10 Comfort
  • 203 reviews 6.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.