Novotel Basel City 4 stars

Customer review rating (ALL Rating) 4.6/5 910 reviews

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Description

Hotel extras

  • Free public transportation during entire stay, also on the day of check-out

  • Up to 2 children under age 16 stay free in the same room as their parents'

  • Free high-speed WIFI, 24/7 fitness room and daily bottled water in room

  • 7 air-conditioned conference rooms with natural light & high-speed WIFI.

  • Parking garage with EV recharge terminal & direct hotel access by elevator.

Our accommodation(s)

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Hotel location

Novotel Basel City

Grosspeterstrasse 12
4052 BASEL
Switzerland

GPS:47.545049, 7.599613

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMETBAR

International and regional delicacies are awaiting you at this trendy yet cozy bar in combination with reading corners in the lounge and working spaces.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  910 reviews

Customer review rating 4.5/5

Chun K. L. Business - Confirmed reviews ALL

I like that the room is spacious enough for all my things. Shower + Tub is a plus, would have been better if the shower was separated from the tub. Some days the drainage of sink / tub is a little slow. Breakfast served was good, however it is the same everyday and lacks variation - I stayed there for almost 2 weeks so the repetition of food was not good for me. I am happy that the hotel provided lotion, but only upon request - thank you for accommodating my request. I'm glad a gym is available, however it was a little small and I also did not had the time to utilize it. I had complimentary welcome drink too, which I could order anything available at the bar. Location wise was fairly good, just a bit of a walk for restaurants / groceries. All in all, a pleasant stay!

Customer review rating 4.0/5

Randy B. Business - Confirmed reviews ALL

Nice hotel, quiet rooms, beds and pillows are very comfortable, in room safe, drinking water fountain on floor to refill, large selection of TV stations. AC struggled to get below 24 in summer. OK for business travellers as trams are just across the road- not great for family trip as no restaurants nearby. Breakfast is overpriced and no good cafe options nearby.

Customer review rating 3.5/5

Alexandra E. Families - Confirmed reviews ALL

We stayed for 3 nights. The hotel was in a convenient location, the reception staff was very polite and helpful. Cleaning services could use improvement though. During our stay we were gone all day every day. Still our room was not cleaned one day because we were told they didnt have enough time. Also the bathroom was not cleaned daily, we were just given fresh towels once and the garbage was taken out.

Customer review rating 5.0/5

Bruno B. Business - Confirmed reviews ALL

great staff from receptionist to waiters to cleaners !!! Top quality service

Customer review rating 4.0/5

Andrea G. Families - Confirmed reviews ALL

Hotel was a great choice for our long weekend stay as a family of four. Staff is very friendly and the check in process was fast and very clear. We got very good explanations about the Basel Card and all the different discounts on it. Hotel room was good in size and perfect for our family of four with 2 adult and 2 teens. We did not try the daily breakfast offered by the hotel because we founded kind of expensive at almost 30CHF per person which is almost US$40 it is a lot of money. As alternative options for breakfast and overall any food/snacks/lunches/etc., we went daily to the Migros market inside the Basel train station which is fantastic! So many options for food and very affordable; we strongly recommend it. The location of this hotel is very convenient, there is one tram station just around the corner from the hotel and from there you can go anywhere. The check out process was a little weird since we are Accor members we had paid everything in advance and when we were going to do the check out I'm glad I asked for an invoice and to my surprise they were trying to charge to us for parking fees when we did not even have a car and then for several days of breakfast when we did not even have breakfast at the hotel, so we had to clarify all this with the front desk lady but she was very understanding and fixed this issue. Therefore, I advice you to always check your final invoice/bill before you depart the hotel to avoid any future wrong charges.

Other web-users rate our hotel

  • 740 reviews 8.7/10 Location
  • 898 reviews 7.2/10 Room
  • 791 reviews 8.7/10 Service
  • 9 reviews 8.7/10 WiFi
  • 564 reviews 9.1/10 Breakfast
  • 493 reviews 5.7/10 Comfort
  • 394 reviews 8.6/10 Cleanliness

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