Dear Guest, Thank you for your kind words regarding the cleanliness and location of our hotel. We appreciate your suggestions for additional shelving and hooks in the room, as guest feedback is invaluable in enhancing our services. Best regards, ibis budget Basel City

Dear Guest, Thank you for your feedback regarding your recent stay. I appreciate your comments on our location and check-in procedures. I regret that you experienced issues with the shower insulation and ventilation, and I will take your observations into consideration as we strive to enhance our guest experience. Best regards, ibis budget Basel City

Dear guest, Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you found our accommodation neat and clean, and that our location suited your needs for a short visit. We appreciate your recommendation. Goodbye, ibis budget Basel City

Dear Susan B., Thank you for your feedback regarding your recent stay. We are pleased to hear you found our hotel clean and budget-friendly. We appreciate your comments on the room size and layout, which help us understand our guests' experiences better. Goodbye, ibis budget Basel City

Dear Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our facilities comfortable and practical. Your satisfaction is our priority, and we appreciate your feedback. Goodbye, and we hope to welcome you back soon. Sincerely, ibis budget Basel City

Dear Guest, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our hotel efficient and the rooms suitable for your family's needs. We look forward to welcoming you back for another enjoyable stay. Best regards, ibis budget Basel City

Dear Guest, Thank you for your positive feedback regarding the cleanliness of our hotel. We appreciate your suggestion about expanding the breakfast options and will certainly consider it for future improvements. Best regards, ibis budget Basel City

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We strive to provide a comfortable experience, and it is unfortunate that we did not meet your expectations this time. We appreciate your compliments about our staff, as they are dedicated to assisting guests. Thank you once again for your insights. Best regards, ibis budget Basel City

Dear Sharon S., Thank you for your feedback regarding your recent stay at ibis budget Basel City. I appreciate your kind words about our staff, location, and breakfast offerings. I understand that the size of the room impacted your comfort during your stay. The rooms are constructed according to the standard brand of the ibis budget hotels -- designed for budget-conscious travelers in mind, which can sometimes limit space. I acknowledge that privacy can be a concern in shared rooms, especially for friends traveling together. We value your perspective and will consider it as we continue to enhance our services. Please keep in mind that for better comfort we recommend our partner hotels Novotel**** and Ibis Styles***. Thank you once again for your comments. We hope to have the opportunity to welcome you back in the future. Best regards, ibis budget Basel City

Dear Guest, Thank you for your positive feedback. We are pleased to hear you appreciated our location and found your room comfortable. We strive to provide good value for our guests, and your comments on our breakfast offerings are appreciated. We hope to welcome you back in the future. Best regards, ibis budget Basel City

Dear Guest, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you had a lovely time with us during your two-night visit. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, ibis budget Basel City

Dear Tessy O., Thank you for sharing your positive experience. We are delighted to hear that you appreciated our location, cleanliness, and friendly staff. Your feedback motivates us to maintain our high standards for all our guests. Goodbye and best regards, ibis budget Basel City

Dear Guest, Thank you for your excellent 90/100 rating and for sharing your feedback. We are delighted to hear that you found our hotel clean, comfortable, and well located. It is also great to know that you appreciated the kettle and microwave available in the lobby, as well as the friendliness of our staff. As an ibis Budget hotel, our rooms are designed to provide simple, functional, and comfortable accommodation at a great value. We are pleased that these features contributed positively to your stay. Thank you again for your kind comments. We look forward to welcoming you back to ibis Budget Basel City in the near future. Kind regards, The ibis Budget Basel City Team

Dear guest, Thank you for your review and for highlighting our convenient location and good value for money. We sincerely apologize for the waiting time at check-in. During the busy summer season, the number of arrivals can increase significantly, and when several guests arrive at the same time, delays can unfortunately occur. Our team strives to give each guest the attention they deserve and to provide a pleasant and welcoming check-in experience. While this can sometimes result in a longer wait, we believe that taking the time to assist every guest properly is important. Thank you for your understanding, and we hope to have the pleasure of welcoming you back to ibis budget Basel City. Kind regards, The ibis budget Basel City Team

Dear guest, Thank you for sharing your feedback with us. We are pleased to hear that, overall, you had a pleasant stay and found our team friendly and helpful. We would like to clarify that there may have been a misunderstanding regarding the window. For safety reasons, the window opening mechanism is controlled by reception, but the windows can be opened and closed upon request. We can also provide the emergency key for a few minutes if needed, as this key must remain at the reception desk due to safety regulations. We are sorry that the train noise affected your comfort. For future stays, please let us know your preferences when making your reservation, as we also offer quieter rooms and will always do our best to accommodate your wishes. Thank you once again for your comments, and we hope to have the opportunity to welcome you back and provide an even better experience. Kind regards, The ibis budget Basel City Team

Dear guest, Thank you for sharing your feedback. We would like to clarify that our hotel fully complies with the standards of the Ibis Budget brand, which is classified as 1‑star. For this category, having a hair dryer in the room is not mandatory. To ensure guests can still access this service, we provide hair dryers free of charge at the reception, in exchange for a refundable deposit. This procedure exists only because some guests unfortunately forget to return the hair dryer after use. In your case, a hair dryer was provided to you immediately, so we do not fully understand such an unfair rating. Nevertheless, we remain at your disposal and hope to welcome you again under better conditions. Best regards, Ibis Budget Basel City