Dear Mr. V. O., Thank you for your wonderful feedback and 90/100 rating. We are delighted that you enjoyed our rooms and appreciated the soundproofing measures that help ensure a peaceful stay despite our central location. Your kind words are greatly appreciated, and we look forward to welcoming you back to Mercure Hanoi La Gare. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. K., Thank you for your positive feedback and for rating your stay. We are pleased to know that you enjoyed our central location and overall services. However, we sincerely apologize that the promised early check-in was not honored. We understand your disappointment and appreciate you bringing this to our attention. We hope to have the pleasure of welcoming you back for an even better experience. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Jongjarern J., Thank you for your rating and for your kind words about our friendly team. We are delighted to know that you enjoyed the service from our staff. Regarding the missing ALL Reward points for your stay from 14–16 September 2026, we sincerely apologize for the inconvenience. We have noted your request and will follow up with the relevant team to assist with the points claim. We look forward to welcoming you back to Mercure Hanoi La Gare. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Michael K., Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased that you enjoyed our location and room, but sincerely apologize for the noise disturbance and that our team was unable to provide earplugs when requested. We also appreciate your comments regarding breakfast, Wi-Fi, and service. Your feedback has been shared with the relevant teams for improvement. We truly appreciate your feedback and hope to have the opportunity to provide you with a much more comfortable and enjoyable experience on your next visit. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Ms. B., Thank you for sharing your feedback following your stay with us. We are pleased to know that you found our Front Desk team efficient and appreciated the smooth and convenient arrangements for your group’s stay. We are also glad to hear that you found the room comfortable. We appreciate your comments regarding the breakfast service and the staffing level during the early morning. Your feedback is valuable, and we will share it with the relevant team for further improvement. We hope to have the opportunity to welcome you again for a longer stay, allowing us to provide you with an even more enjoyable experience. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Jayanta D., Thank you very much for sharing your wonderful feedback and for giving Mercure Hanoi La Gare a perfect rating. We are delighted to know that you enjoyed your stay with us, particularly our convenient location, top-notch accommodation, outstanding food, and the quiet, understated atmosphere of our hotel. It is especially rewarding to hear that our team provided attentive and warm service throughout your stay, from check-in to check-out. Your kind words and perfect recommendation are a great encouragement to our entire team. It was our pleasure to welcome you and your family, and we look forward to welcoming you back to Mercure Hanoi La Gare for another perfect stay. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. T., Thank you very much for sharing your feedback. We are pleased to know that you appreciated our convenient location and the service provided by our team. At the same time, we sincerely apologize that certain aspects of your experience did not fully meet your expectations. We truly appreciate your continued support as an ALL member and your recommendation. We look forward to welcoming you back to Mercure Hanoi La Gare and providing you with an improved experience. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Prashant K., Thank you very much for sharing your feedback and for giving Mercure Hanoi La Gare a great rating. We are delighted to know that you enjoyed your staycation with us, particularly our central location, well-appointed rooms, and the polite and courteous service provided by our team. We are also pleased that you were fully satisfied with the cleanliness and Wi-Fi during your stay. We truly appreciate your recommendation and your continued support as an ALL Silver member. We look forward to welcoming you and your family back to Mercure Hanoi La Gare for another comfortable stay. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Kelvin C., Thank you very much for sharing your feedback and for giving Mercure Hanoi La Gare a perfect rating. We are delighted to know that you enjoyed the friendly and helpful service from our team, our breakfast, and our convenient location. We are also pleased that your ALL Gold recognition, including the welcome drink, welcome amenity and room upgrade, met your expectations. Your kind words are a great encouragement to our team. We truly appreciate your recommendation and look forward to welcoming you back to Mercure Hanoi La Gare on your next visit. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Ms. Asako F., Thank you very much for your rating and for your continued support as a returning guest. We are delighted to know that you have enjoyed your stays with us and that our team has consistently been helpful whenever you needed assistance. We are also pleased that you appreciated the wider welcome drink selection, welcome amenity and room upgrade during your stay. We sincerely apologize that some aspects of your experience did not fully meet your expectations. Your feedback is valuable to us and will be shared with the relevant teams for further improvement. Thank you for your continued loyalty as an ALL Gold member. We look forward to welcoming you back to Mercure Hanoi La Gare on your next visit. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Ms. Bhavana A., Thank you very much for sharing your feedback and for your rating. We are delighted to know that you appreciated the convenient location and, in particular, the excellent service from our Housekeeping and Reception teams. We are especially pleased with your kind recognition of our Reception trainee for being so hospitable and helpful. Your encouraging words will certainly be shared with the team. We also appreciate your feedback regarding your preferences during your stay. Your comments are valuable to us as we continue to improve our guest experience. Thank you for choosing Mercure Hanoi La Gare, and we hope to have the pleasure of welcoming you back in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Ms. Denny W., Thank you very much for your excellent rating and for your kind feedback. We are delighted to know that we were able to meet your requests and that you appreciated the warm and friendly service from our team. Your kind words are a great encouragement to all of us. We truly appreciate your support as a loyalty member and look forward to welcoming you back to Mercure Hanoi La Gare in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Gaurav S., Thank you very much for your perfect rating and for your kind words. We are delighted to know that you enjoyed a comfortable stay and appreciated the warm, welcoming and professional service of our team. Your recognition is a great encouragement to our colleagues. We truly appreciate your support as an ALL member and your kind recommendation. We look forward to welcoming you back to Mercure Hanoi La Gare in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Ms. Helen B., Thank you very much for sharing your feedback following your stay at Mercure Hanoi La Gare. We are delighted to know that you enjoyed our convenient location, delicious breakfast and dining experience, as well as the warm and helpful service from our team. Your kind words about our colleagues are truly appreciated and will be a great encouragement to everyone. We sincerely appreciate your support and look forward to welcoming you back to Mercure Hanoi La Gare for another pleasant stay in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Sachin D., Thank you for your perfect rating and for sharing your experience at Mercure Hanoi La Gare. We are delighted to learn that you enjoyed our central location and that our team was able to provide a smooth check-in experience and accommodate your late check-out request. Your kind words about the courtesy and professionalism of our staff are truly appreciated and will be shared with the team. Thank you for your loyalty as an ALL Gold member. We look forward to welcoming you back on your next business trip to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Hajime M., Thank you for sharing your feedback and for choosing Mercure Hanoi La Gare. We are delighted to know that you enjoyed our convenient location and found it easy to explore Hanoi's major tourist attractions on foot. We also appreciate your feedback regarding the Wi-Fi connection speed and will continue working to improve this aspect of our service. Thank you for your loyalty as an ALL member. We look forward to welcoming you back on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Clay G., Thank you for your wonderful feedback and for rating your stay at Mercure Hanoi La Gare. We are delighted to know that you enjoyed our convenient location, spacious room, and the service provided by our Front Office and Restaurant teams. We are especially pleased that our colleagues were able to assist and support you during your illness, helping to make your stay more comfortable. Your kind recognition of Ms. Han and the restaurant team will be gladly shared with them. Thank you for your loyalty as an ALL Platinum member. We look forward to welcoming you back on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Mr. Sandesh R. N., Thank you for sharing your feedback and for your 90/100 rating. We are pleased to know that you appreciated our convenient location and had a comfortable stay with us. We also appreciate your feedback regarding the early check-in and late check-out arrangements, as well as your comments on the service experience. We sincerely apologize that some aspects of your stay did not fully meet your expectations. Your feedback will be shared with the relevant teams for further improvement. Thank you for your support as an ALL member. We look forward to welcoming you back to Mercure Hanoi La Gare and providing you with an even more enjoyable experience. Sincerely, Nga Vo (Ms.) Front Office Manager

Dear Ms. Leanne M., Thank you very much for your wonderful feedback following your stay at Mercure Hanoi La Gare. We are delighted to know that you enjoyed our convenient location, peaceful atmosphere, comfortable accommodation, and especially the attentive, polite, and accommodating service provided by our team. We are also pleased that you appreciated our breakfast, lovely brasserie, and the convenience of having shops and restaurants within walking distance. Your kind words and recommendation are a great encouragement to our entire team. We truly appreciate your support as a loyalty member and look forward to welcoming you and your family back to Mercure Hanoi La Gare in the future. Sincerely, Nga Vo (Ms.) Front Office Manager