Dear Guest, Thank you very much for your positive 80/100 rating and for taking the time to share your detailed feedback about your stay at Ibis Budget Luzern City. We are delighted to hear that you found our hotel comfortable, clean, and easy to reach by public transportation. The convenient connection via Bus No. 4 and the easy access to Lucerne's train station and city center are among the features most appreciated by our guests. It is especially rewarding to read that you enjoyed the quiet atmosphere both inside the hotel and in the surrounding area. A peaceful night's sleep is an important part of any stay, and we are pleased that you were able to rest comfortably without disturbance. We are also very happy that our breakfast exceeded your expectations. Knowing that you found it surprisingly good is wonderful feedback for our team, who work hard to provide a fresh and satisfying start to the day for our guests. Thank you as well for your comments regarding the cleanliness and tidiness of the hotel. Maintaining a clean and welcoming environment is one of our top priorities, and it is always encouraging when guests recognize these efforts. As an ibis Budget hotel, our goal is to provide practical, affordable, and comfortable accommodation for travelers visiting Lucerne, and we are pleased that overall you found the hotel to be a good choice for your stay. We hope you had the opportunity to explore some of Lucerne's highlights, including the iconic Chapel Bridge (Kapellbrücke), the historic Water Tower, the impressive Lion Monument, and the beautiful shores of Lake Lucerne. Many visitors also enjoy excursions to Mount Pilatus and Mount Rigi, both renowned for their breathtaking Alpine panoramas and unforgettable views. Thank you once again for choosing Ibis Budget Luzern City. It was a pleasure to welcome you, and we look forward to welcoming you back on your next visit to Lucerne. Kind regards, Marco Antonio Front Office – Ibis Budget Luzern City

Dear Guest, Thank you for taking the time to share such a detailed review of your stay at Ibis Budget Luzern City and for highlighting both the positive and negative aspects of your experience. First and foremost, we would like to sincerely thank you for your very kind comments regarding Kemberly. We are delighted to hear that she was consistently polite, professional, friendly, and helpful throughout your stay. We will be pleased to share your recognition with her, as feedback like yours is a wonderful motivation for our team. We also appreciate your kind words about our night-shift colleague who assisted you with a heater when needed. It is always rewarding to know that our staff's efforts made a positive difference to a guest's stay. We are equally pleased that you appreciated our cleanliness standards, convenient location, Smart TV features, and the complimentary public transportation pass. These are all aspects that many guests find particularly valuable when visiting Lucerne. At the same time, we would like to respectfully address some of the concerns raised regarding the room size and value for money. As an ibis Budget property, our hotel follows a clearly defined concept focused on simple, practical, and affordable accommodation. The room dimensions, layout, photographs, and listed amenities are fully disclosed on all booking platforms and our official website prior to reservation. The size of our rooms is therefore not a hidden feature but an integral part of the ibis Budget concept, allowing guests to make an informed choice before booking. We fully understand that guests seeking additional space, larger bathrooms, extensive storage, or more premium facilities may feel that another hotel category would be better suited to their expectations. However, these characteristics are reflected in both the product description and the room imagery available before arrival. Regarding the perceived value for money, we appreciate that Lucerne can be an expensive destination and that accommodation prices may appear high when compared to budget hotels in other countries. Nevertheless, room rates in Lucerne fluctuate significantly depending on demand, seasonality, and city-wide events. Despite operating under the ibis Budget brand, our central Swiss location, public transport benefits, daily housekeeping, reception service, and other included features remain part of the overall offering. We also regret that your check-in experience did not leave the best first impression. However, our team must follow established procedures relating to room availability and operational requirements, particularly during busy periods. We are pleased to read that your later interactions with our staff were much more positive. While we are naturally disappointed to learn that you do not currently see yourself choosing the ibis Budget brand again, we appreciate the fact that your review also recognizes the many positive aspects of your stay, including the cleanliness of the hotel, the friendliness of the staff, the useful transport benefits, and the excellent service provided by Kemberly. Thank you once again for your balanced and detailed feedback. We are pleased that Lucerne left you with positive memories, and we truly appreciate your recognition of our team members who helped make your stay more enjoyable. Kind regards, Marco Antonio Front Office – Ibis Budget Luzern City

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at Ibis Budget Luzern City. We are sorry to learn that the size of the room did not meet your expectations and that this significantly impacted your overall impression of the hotel. At the same time, we would like to respectfully point out that the room dimensions, layout, photographs, and amenities are clearly displayed on all booking platforms as well as on our official website prior to booking. As an ibis Budget hotel, our rooms are intentionally designed to be compact and functional, offering affordable accommodation in a convenient location rather than spacious living areas. We fully understand that guests travelling with multiple suitcases or seeking more room for longer stays may find the available space limited. However, the room size is a fundamental characteristic of the ibis Budget concept and is transparently communicated before a reservation is made. While we regret that the room did not correspond to your personal preferences, we believe it is important to distinguish between a product not matching individual expectations and a product not being delivered as advertised. Nevertheless, we appreciate your feedback and thank you for sharing your opinion, as guest comments help us better understand different expectations and travel needs. We hope that despite your disappointment with the accommodation, you were able to enjoy the many attractions of Lucerne, including the famous Chapel Bridge (Kapellbrücke), the historic Water Tower, the impressive Lion Monument, and the beautiful shores of Lake Lucerne. Thank you once again for your feedback and for choosing Ibis Budget Luzern City. Kind regards, Marco Antonio Front Office – Ibis Budget Luzern City

Dear Laura B. d. J., Thank you for taking the time to share your feedback about your stay at Ibis Budget Luzern City. We are truly sorry to hear about the presence of bed bugs in your room and the distress this caused you. This is completely unacceptable, and we sincerely apologise for the traumatic experience. We take such reports extremely seriously. We are glad that our staff responded by moving you to another room and assisting you, but we fully understand that this was the minimum that should have been done in this situation. We have noted your report and will ensure a thorough inspection and treatment process is carried out. Guest comfort and safety are our highest priorities, and we regret that we failed in this instance. Thank you also for mentioning that the location was good for the price and that the staff were nice and helpful. We appreciate you taking the time to share both the positive and the very serious negative aspects of your stay. Once again, we apologise for what you went through. If you would like to contact us directly with further details, we are ready to assist. Warm regards, Efrosini Ibis Budget Luzern City

Dear Youbert V., Thank you very much for your rating of 80/100 and for taking the time to review your stay at Ibis Budget Luzern City 😊 We appreciate your feedback and are glad you found your stay okay. Our friendly, multicultural and multilingual team is always ready to assist, whether with directions, local tips or any request during your stay, so that every guest feels comfortable and well looked after 🤝🌍 Ibis Budget Luzern City is an affordable hotel in Luzern, offering budget-friendly accommodation in Switzerland with smart, compact rooms designed for a clean, practical and comfortable stay in Lucerne. Our location is one of our biggest strengths. The bus stop is right in front of the hotel, with fast connections to Luzern train station, the Old Town, the Chapel Bridge and Lake Lucerne 🚌📍 We would love to know what would have made your stay even better. If you have any additional comments or suggestions, please feel free to share them with us. We are always working to improve the experience for our guests. Thank you again for your feedback. We would be delighted to welcome you back to Ibis Budget Luzern City in the future and make your next stay even more enjoyable 🌟 Kind regards, Efrosini Front Office – Ibis Budget Luzern City

Dear Guest, Thank you very much for your outstanding 100/100 rating and for taking the time to share such wonderful feedback about your stay at Ibis Budget Luzern City. We are delighted to hear that you and your sister enjoyed your stay with us. It is especially rewarding to know that our team helped make your visit a pleasant one. Thank you for your kind words about our manager and Kimberley. We are thrilled to hear that they provided a warm welcome and helpful service throughout your stay. Creating a friendly and hospitable atmosphere is one of our top priorities, and your recognition means a great deal to all of us. We will be delighted to share your compliments with Kimberley and the rest of the team. We are also pleased that you appreciated our convenient location. Being within walking distance of Lucerne Train Station while remaining in a quiet area allows our guests to enjoy easy access to the city's attractions without sacrificing a good night's sleep. It is wonderful to hear that you found your room clean and that the bed was comfortable. We know how important comfort and cleanliness are when traveling, and we are happy that these aspects contributed positively to your experience. We hope you had the opportunity to explore some of Lucerne's most iconic landmarks, including the famous Chapel Bridge (Kapellbrücke), the historic Water Tower, the impressive Lion Monument, and the beautiful shores of Lake Lucerne. Many visitors also enjoy excursions to Mount Pilatus and Mount Rigi, both renowned for their breathtaking Alpine panoramas and unforgettable views. Thank you once again for your wonderful review and for choosing Ibis Budget Luzern City. It was a pleasure to welcome you and your sister, and we look forward to welcoming you back on your next visit to Lucerne. Kind regards, Marco Antonio Front Office – Ibis Budget Luzern City

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at Ibis Budget Luzern City. We are naturally disappointed to see your rating of 10/100, and we would like to respectfully clarify a few points mentioned in your review. Regarding the room size and furnishings, our rooms follow the standard ibis Budget concept. The room dimensions, layout, photographs, and amenities are clearly displayed on all booking platforms and our official website prior to booking. Our rooms are intentionally designed to be compact and functional, and therefore do not include features such as bedside tables found in higher-category hotels. We are also sorry to read your comments regarding the reception team. However, we feel it is important to provide some context. During your stay, you requested ice, which is a complimentary item offered subject to availability. Unfortunately, at that moment, we had no ice available to provide. While we understand that this may have been disappointing, ice is not a guaranteed hotel service and its availability depends on our current stock. As both reception employees present during the interaction can confirm, the situation arose solely because we were unable to fulfill this particular request. We respectfully disagree with the characterization of our colleague's attitude. Our team strives to remain professional and courteous at all times, even when requests cannot be accommodated due to availability limitations. We appreciate that guests may feel frustrated when a requested item is unavailable, but we believe it is important to distinguish between an unavailable complimentary service and the quality of the hospitality provided by our staff. Nevertheless, we thank you for sharing your opinion. Guest feedback is always valuable to us, and we will continue to do our utmost to provide a friendly, professional, and welcoming experience for all our guests. Kind regards, Marco Antonio Front Office – Ibis Budget Luzern City

Dear Guest, Thank you for taking the time to share such detailed feedback regarding your stay at Ibis Budget Luzern City. First of all, we are pleased to hear that you appreciated the quietness of the room, the daily housekeeping service, and our breakfast offering. We are also glad that our location allowed you to enjoy your time exploring Lucerne and its many attractions. At the same time, we would like to respectfully address some of the concerns raised in your review. The size of our rooms is one of the most frequently discussed aspects of the ibis Budget concept. All room categories, dimensions, photographs, and layouts are clearly presented on our website and booking platforms prior to reservation. Our rooms are approximately 13 m² and are designed to provide compact, functional accommodation in a central Swiss city. We fully understand that this concept may not suit every traveler, especially during longer stays or when travelling with multiple large suitcases, but the room size itself is not something hidden from guests before booking as it is advertised in every booking portal. We are sorry that the storage space and bathroom layout did not meet your expectations. However, these features are also part of the standard ibis Budget concept and are accurately reflected in the room descriptions and images available before arrival. Regarding the shower, we regret any inconvenience caused by the water pressure, temperature fluctuations, and water containment. Guest comfort is extremely important to us, and we appreciate you bringing these points to our attention. Concerning your arrival experience, our team must apply the published check-in time consistently for all guests. When rooms are not yet available, guests arriving early may unfortunately have to wait until the official check-in time. While we are sorry if the communication felt abrupt, providing the correct check-in information is part of ensuring fairness and operational consistency for all arriving guests. We would also like to clarify the luggage storage situation. The luggage room is a service offered for the convenience of our guests. Access is controlled by hotel staff, and guests are generally required to retrieve and manage their own belongings. While we understand your concern, the procedure you described does not mean that luggage security is neglected. Regarding USB charging outlets and room key cards, we appreciate your observations. As a budget hotel, our rooms are equipped with standard electrical outlets rather than integrated USB ports, and we understand that some travelers may prefer additional modern charging options. Most importantly, we appreciate your balanced review and your acknowledgement that the hotel delivered what it was intended to provide: a clean, quiet room, a convenient location, and a practical base from which to explore Lucerne. We fully respect your preference for a larger room and additional amenities in future travels, and we agree that guests seeking more spacious accommodation may find a different hotel category better suited to their expectations. Thank you once again for your feedback. While we are sorry that our hotel would not be your choice for a future visit, we appreciate your comments and are pleased that you enjoyed your time in Lucerne. Kind regards, Marco Antonio Front Office – Ibis Budget Luzern City

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at Ibis Budget Luzern City. While we regret that your overall experience did not meet your expectations, we would like to clarify a few points regarding your comments. As an ALL – Accor Live Limitless Silver member, you may already be aware that benefits vary depending on the hotel brand. ibis Budget hotels do not participate in all loyalty program benefits offered by other Accor brands, and benefits such as guaranteed early check-in, flexible arrival arrangements, room upgrades, or other status-related privileges are generally not available at ibis Budget properties. These conditions are clearly outlined within the ALL program and the booking process. Regarding the payment request, although your reservation may have been made under a flexible rate with payment at the hotel, hotels are entitled to verify the validity of the credit card provided to secure the reservation. When a card cannot be authorized, an automated notification is sent requesting updated payment details in order to avoid the risk of an unsecured booking. This is a standard procedure and is not intended as a threat, but rather as a necessary measure to guarantee reservations and avoid cancellations due to invalid payment information. Concerning the early check-in request, we understand your disappointment. However, early check-in is always subject to room availability and cannot be guaranteed. On the day of your arrival, our reception team advised that a late departure from a group staying at the hotel delayed the preparation of certain rooms. In such situations, our housekeeping team requires sufficient time to clean and prepare rooms according to our standards before they can be assigned to arriving guests. While we understand that these circumstances may have been frustrating, both the payment verification process and the inability to provide an early check-in were handled in accordance with our procedures and availability on the day of arrival. We nevertheless appreciate you taking the time to share your comments. Guest feedback remains important to us, and we are always happy to explain our policies when there is any misunderstanding regarding our services or the benefits applicable to different Accor brands. We hope that despite these concerns, you were able to enjoy your time in Lucerne, including attractions such as the Chapel Bridge (Kapellbrücke), the Old Town, and the beautiful shores of Lake Lucerne. Thank you once again for your feedback and for choosing Ibis Budget Luzern City. Kind regards, Marco Antonio Front Office – Ibis Budget Luzern City

Dear Guest, Thank you for taking the time to share your feedback and for rating your stay 80/100 following your visit to Ibis Budget Luzern City. We are pleased to hear that you appreciated our convenient location and the easy access to public transportation. The nearby Bus No. 4 connection is indeed a popular feature among our guests, providing quick access to Lucerne Train Station and the city's main attractions. At the same time, we are sorry to learn that you found the room too warm during your stay. We understand how important a comfortable temperature is for a good night's rest. We would like to clarify that our air conditioning system is centrally controlled and designed to maintain a comfortable indoor climate rather than provide very cold temperatures. During warmer periods, individual comfort expectations may vary, and we regret that the room temperature did not fully meet yours. Despite this inconvenience, we are delighted that you were satisfied overall with your stay and that our location contributed positively to your experience. We hope you had the opportunity to discover some of Lucerne's highlights, including the famous Chapel Bridge (Kapellbrücke), the historic Water Tower, the impressive Lion Monument, and the beautiful shores of Lake Lucerne. Thank you once again for choosing Ibis Budget Luzern City. It was a pleasure to welcome you, and we hope to have the opportunity to host you again on a future visit to Lucerne. Kind regards, Marco Antonio Front Office – Ibis Budget Luzern City

Dear Guest, Thank you for taking the time to share your feedback and for rating your stay 70/100 following your visit to Ibis Budget Luzern City. We appreciate your comments and understand that the absence of a kettle in the room may have been disappointing. We would like to kindly explain that kettles are not provided in our guest rooms for safety reasons. In the past, steam generated by kettles has occasionally triggered fire alarm systems, resulting in unnecessary disturbances for other guests. Additionally, we have experienced situations where kettles were used for purposes other than boiling water, such as preparing meals or even washing clothing, which can create hygiene and safety concerns. For these reasons, we provide a hot water station at reception, available for all guests to use. This allows us to ensure both safety and consistent availability while still offering convenient access to hot water throughout the day. We nevertheless appreciate your feedback, as it helps us better understand our guests' expectations and explain the reasoning behind certain aspects of our hotel concept. We hope that despite this inconvenience, you enjoyed our location and had the opportunity to discover some of Lucerne's highlights, including the famous Chapel Bridge (Kapellbrücke), the historic Water Tower, the impressive Lion Monument, and the beautiful shores of Lake Lucerne. Thank you once again for your comments and for choosing Ibis Budget Luzern City. We appreciate your feedback and hope to have the opportunity to welcome you again in the future. Kind regards, Marco Antonio Front Office – Ibis Budget Luzern City

Dear Gregg S., Thank you very much for taking the time to share your feedback about your recent stay at Ibis Budget Luzern City. We truly appreciate your kind words and are delighted that your experience met the reliable, consistent standard you expect from Ibis. We are especially pleased to hear that you found the bed comfortable, as ensuring a good night's rest is always a top priority for us. Our friendly, multilingual team is dedicated to making every guest feel welcome and well taken care of, and they are always on hand to assist with anything you may need to ensure a smooth and comfortable stay. We are also glad you appreciated our convenient location, within walking distance of Luzern train station. Ibis Budget Luzern City offers an ideal base for exploring the city, with easy access to Lake Lucerne, the Chapel Bridge, and the charming Old Town, all just a short walk or ride away. As an affordable hotel in Luzern, our goal is always to combine practicality, comfort, and excellent value — offering a genuinely comfortable stay in Lucerne without the high price tag. Thank you again for your positive feedback. We would be delighted to welcome you back to Ibis Budget Luzern City on your next visit, and we remain committed to providing budget-friendly accommodation in Switzerland that guests can consistently rely on. Warm regards, Efrosini Front Office – Ibis Budget Luzern City

Dear Jen K., Thank you very much for taking the time to share your feedback about your recent stay at Ibis Budget Luzern City. We appreciate every review, as it helps us continue improving the experience we offer our guests. We are glad to hear that you found your room clean, as maintaining spotless, well-kept rooms is something our housekeeping team takes great pride in. We would, however, like to clarify a point regarding air conditioning: Ibis Budget Luzern City does not advertise air conditioning as a room feature. Our rooms are equipped with a central climate control system designed to regulate the indoor temperature, and we're sorry to hear it didn't fully meet your comfort expectations during your stay. We've shared your comments with our technical team so they can look into this further. Beyond the room itself, we're proud to offer genuinely affordable accommodation in the heart of Luzern. Our hotel benefits from a convenient location with easy access to public transportation, making it simple to reach the Chapel Bridge, Lake Lucerne, and the charming Old Town within minutes. Whether you're visiting for business or leisure, our goal is to provide a comfortable stay in Lucerne without compromising on value — that's the very purpose of our smart, budget-friendly rooms. Our multilingual and friendly team is always on hand to make your stay as smooth and pleasant as possible, and we welcome any further feedback you may have, as it helps us keep raising the standard of our budget-friendly accommodation in Switzerland. We hope to have the opportunity to welcome you back to Ibis Budget Luzern City in the future and to provide you with an even more comfortable experience. Warm regards, Efrosini Front Office – Ibis Budget Luzern City

Dear Marek N., Thank you for taking the time to share your feedback about your recent stay at Ibis Budget Luzern City. We are sorry to hear that your experience did not fully meet your expectations, and we appreciate you being open with us so we can better understand your concerns. We understand your disappointment regarding the room size and the compact shower cabin. As an affordable hotel in Luzern, our rooms are intentionally designed to be smart and space-efficient, allowing us to keep our rates accessible while still offering everything needed for a comfortable stay in Lucerne. For full transparency, exact room dimensions are always listed on all booking platforms prior to reservation, so guests can review the layout in advance. We're glad this is something you'll be able to check for future stays with us or elsewhere. That said, we never want our guests to feel they received poor value, and we take your comment about pricing seriously. Please know that our small budget rooms are the very foundation of what we offer: genuinely budget-friendly accommodation in Switzerland without compromising on cleanliness or essential comfort. Beyond the room itself, our location remains one of our biggest strengths, just steps from the bus stop with easy access to Luzern's city center, the Chapel Bridge, Lake Lucerne, and the charming Old Town, making it simple to explore the city during your stay. We would sincerely welcome any further details you'd like to share, as your feedback directly helps us identify areas to improve and refine the guest experience. We hope you'll give us another opportunity to welcome you back to Ibis Budget Luzern City in the future, so we can show you the comfortable and convenient stay in Lucerne that we strive to offer every guest. Warm regards, Efrosini Ibis Budget Luzern City

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at Ibis Budget Luzern City. We regret to learn that your experience did not fully meet your expectations and that you rated your stay 40/100. We understand your comments regarding the size of the room and the limited space available for luggage. As an ibis Budget hotel, our rooms are designed to be compact and functional, but we recognize that guests travelling with larger suitcases may find the space restrictive. We are sorry that this affected your comfort during your stay. We also understand your frustration regarding the check-in process and luggage storage. While our standard check-in time helps us ensure that all rooms are properly prepared and cleaned for arriving guests, we appreciate that arriving earlier can be inconvenient when access to the room is not yet available. Secure luggage storage is offered as an additional service, and we regret that the associated charge did not meet your expectations. At the same time, we appreciate your honest feedback, as it helps us better understand our guests' experiences and identify opportunities for improvement. Despite these concerns, we hope you had the opportunity to enjoy some of Lucerne's highlights, including the famous Chapel Bridge (Kapellbrücke), the historic Water Tower, the impressive Lion Monument, and the beautiful shores of Lake Lucerne. Thank you once again for sharing your comments and for choosing Ibis Budget Luzern City. We value your feedback and wish you all the best in your future travels. Kind regards, Marco Antonio Front Office – Ibis Budget Luzern City

Dear ALEXANDRE T. D., Thank you so much for your excellent rating of 90/100 and for taking the time to share your feedback about your stay at Ibis Budget Luzern City! We're delighted to know you found the cost for value excellent, as offering genuinely affordable hotel in Luzern accommodation is exactly what we strive for. We're glad you appreciated that your room, while small and simple, was clean and well-kept — that's exactly the purpose of our compact, budget-friendly rooms: to give guests a practical, no-frills, and comfortable stay in Lucerne without unnecessary extras, at a price that truly reflects excellent value. Our housekeeping team takes great care to ensure every room is spotless for each new guest, and we're happy this came through during your visit. We're also pleased that our location worked so well for you. With the public bus stopping right in front of the hotel and just a short ten-minute ride to Lucerne's central railway station, our guests enjoy easy access to Lucerne's Old Town, the Chapel Bridge, and Lake Lucerne — making Ibis Budget Luzern City an ideal base for exploring the city. This convenient connectivity is one of the reasons so many travelers choose us when looking for budget-friendly accommodation in Switzerland. Behind every stay is our friendly, multicultural, and multilingual team, always ready to welcome guests warmly and assist with anything needed to make your time with us as comfortable as possible. Should you ever have further suggestions or feedback during a future stay, we'd genuinely love to hear them, as we're always working to improve the guest experience. Thank you again for your kind words and for recognizing the excellent cost for value at Ibis Budget Luzern City. We would be delighted to welcome you back on your next visit to Lucerne! Warm regards, Efrosini Front Office – Ibis Budget Luzern City

Dear Gamaliel j. F., Thank you so much for taking the time to share your feedback about your recent stay at Ibis Budget Luzern City. We're grateful for every review, as it helps us continue improving the experience we offer our guests. We're delighted to hear that you found our hotel well located and that our staff left a positive impression on you. Our multilingual, multicultural team takes great pride in being able to welcome guests from all over the world in their own language, and they are always ready to assist with recommendations, local tips, or any request that helps make your stay in Lucerne as comfortable and smooth as possible. At the same time, we sincerely apologize for the discomfort caused by the air conditioning running too warm and the inconsistent shower temperature during your stay. We completely understand how disruptive this can be, and we have shared your feedback directly with our technical team so the issue can be reviewed and addressed. Comfort is a top priority for us, and this is exactly the kind of detail we want to get right. We've also taken note of your comments regarding Accor membership nights and the idea of a complimentary coffee or tea for guests — we appreciate you raising these points, and we will pass your suggestions along to management for further consideration as we look for ways to add extra value to our guests' stays. Ibis Budget Luzern City is proud to offer genuinely affordable, budget-friendly accommodation in Switzerland, with smart, compact rooms designed for a comfortable stay in Lucerne without compromising on essentials. Our location remains one of our greatest strengths, just steps from the bus stop and within easy reach of Lucerne's Old Town, the Chapel Bridge, and Lake Lucerne, making it simple to explore the city during your visit. Thank you again for your honest and constructive feedback — it plays an important role in helping us grow. We hope to have the opportunity to welcome you back to Ibis Budget Luzern City in the future and to provide you with the comfortable, hassle-free stay in Lucerne that you deserve. Warm regards, Efrosini Front Office – Ibis Budget Luzern City

Dear Jessica P., Thank you so much for your excellent rating of 90/100 and for sharing your feedback about your stay at Ibis Budget Luzern City! We're truly delighted to hear you had a great experience with us. We're so pleased that you found your room clean and enjoyed our convenient location. Providing a clean, comfortable stay in Lucerne is always our priority, and it's wonderful to know this came through during your visit. Our housekeeping team takes great pride in ensuring every room is spotless and welcoming for each guest. As for our location, it's truly one of our biggest advantages — situated close to Lucerne's city center, with easy access to iconic landmarks such as the Chapel Bridge, Lake Lucerne, and the charming Old Town, all reachable via the convenient bus connections right near the hotel. This makes Ibis Budget Luzern City an ideal choice for anyone seeking an affordable hotel in Luzern without compromising on comfort or convenience. Behind every great stay is our friendly, multicultural, and multilingual team, always on hand to make guests feel welcome and ensure everything runs smoothly. If there's ever anything more we could do to make your next stay even better, we'd love to hear your thoughts, as we're always working to enhance the experience we offer. Thank you again for choosing Ibis Budget Luzern City and for your kind feedback. We truly hope to welcome you back soon for another comfortable and budget-friendly stay in Switzerland! Warm regards, Efrosini Front Office – Ibis Budget Luzern City

Dear Guest, Thank you for taking the time to share such detailed feedback regarding your stay at Ibis Budget Luzern City. While we are pleased to hear that you found the room clean and appreciated the friendliness of Joyce during breakfast service, we are sorry to learn that several aspects of your stay did not meet your expectations. We understand your concerns regarding the size of the room. As an ibis Budget hotel, our rooms are designed to be compact and functional, but we recognize that traveling with luggage, especially for two guests, can make the available space feel limited. We regret that this affected your comfort and your overall perception of the value of your stay. We are also sorry that the room temperature did not feel comfortable despite the air conditioning. Guest comfort is very important to us, and we appreciate you sharing your experience. Regarding luggage storage and the public transportation pass, thank you for sharing your observations. We understand your disappointment that you were unable to take full advantage of the complimentary transport benefit on your arrival day. Your comments help us better understand how guests experience our services and where clearer communication may be beneficial. We are pleased that you found our breakfast sufficient to start the day and especially grateful for your kind recognition of Joyce. We will gladly share your compliments with her. It is always rewarding to hear when a team member's friendliness and welcoming attitude make a positive difference to a guest's stay. Although our hotel is located just outside Lucerne's city center, many guests appreciate the direct connection provided by Bus No. 4, which stops near the hotel and offers convenient access to the train station and the city's attractions. We nevertheless hope that you had the opportunity to enjoy some of Lucerne's highlights, including the famous Chapel Bridge (Kapellbrücke), the historic Water Tower, the impressive Lion Monument, and the beautiful shores of Lake Lucerne. Thank you once again for your honest feedback. We value all guest comments as they help us better understand expectations and continuously improve our services. Kind regards, Marco Antonio Front Office – Ibis Budget Luzern City