ibis budget Luzern City 1.5 stars

Customer review rating (ALL Rating) 3.9/5 716 reviews

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ibis budget Luzern City - Image 1
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KELLERSTRASSE 6, 6005 LUZERN, Switzerland

Description

Hotel extras

  • The reception is open 24/7.

  • The property has a centralized air conditioning system.

  • Transit tickets for the city of Lucerne are free of charge for hotel guests.

  • Paid parking available and spaces for electric cars (no advance booking).

  • Close to attractions: - Pilatus - Rigi - Interlaken - Zurich - Bern

Our accommodation(s)

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Room 1

Hotel location

ibis budget Luzern City

KELLERSTRASSE 6
6005 LUZERN
Switzerland

GPS:47.043658, 8.311341

Telephone
Fax +41 41 367 80 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  716 reviews

Customer review rating 4.5/5

Claude F. Families - Confirmed reviews ALL

Dear Guest, Thank you very much for your excellent 90/100 rating and for taking the time to share your experience at Ibis Budget Luzern City 😊 We are delighted to hear that you found our hotel affordable and conveniently located, making it a great option for a short stay in Lucerne. Our location, within easy walking distance of both the train station and the Old Town, as well as with a bus stop directly in front of the hotel, allows guests to explore the city quickly and comfortably 🚌📍 It is wonderful to know that our hotel suited your needs perfectly for a one-night stopover. At Ibis Budget Luzern City, we strive to provide a clean, practical, and good-value accommodation option for travelers looking to enjoy Lucerne while benefiting from easy access to transportation and the city's main attractions. We also appreciate your comment regarding the ALL – Accor Live Limitless loyalty points. We understand that this may be disappointing for frequent Accor members, and we thank you for highlighting it. Eligibility for points can depend on the hotel brand, booking channel, and applicable rates, and we understand how important these benefits are to our loyal guests. Our multicultural and multilingual team is committed to delivering a friendly, welcoming, and efficient service, ensuring that every guest enjoys a pleasant and seamless stay 🤝🌍 Thank you once again for your kind feedback and for choosing Ibis Budget Luzern City. We would be delighted to welcome you back for another comfortable and convenient stay in Lucerne 🌟 Warm regards, Marco Antonio Front Office – Ibis Budget Luzern City

Customer review rating 3.0/5

Shao-yun L. Families - Confirmed reviews ALL

Dear Shao-Yun L., Thank you so much for taking the time to share your feedback about your stay at Ibis Budget Luzern City. We truly appreciate you letting us know about your experience. We are sorry to hear that the front desk staff member who checked you in was not as friendly as we expect. Our team strives to provide warm and professional service to every guest, and we have taken your comment on board so we can continue improving. Regarding the hairdryer, it is available at reception for guests who need one (with a small refundable deposit) so it can be well-maintained and shared among guests. We are sorry to hear that the air conditioning did not work as expected and that it disturbed your sleep. We have noted this and will share it with our maintenance team for review. At Ibis Budget Luzern City, we proudly offer genuinely budget-friendly accommodation in Switzerland with smart, compact rooms designed for maximum comfort and efficiency. Our housekeeping team takes extra care to ensure every room is spotlessly clean and fresh. Our convenient location near the central train station makes everything easy — just a short 12-minute walk away, with bus number 4 stopping right at Brünigstrasse, only 50 meters from the hotel. You also benefit from free city transit tickets during your stay, giving you effortless access to the iconic Chapel Bridge, Lake Lucerne, and the charming Old Town. Thank you again for your honest feedback. We would be truly happy to welcome you back to Ibis Budget Luzern City in the future and ensure you have a more comfortable experience. Warm regards, Efrosini Ibis Budget Luzern City

Customer review rating 5.0/5

Yuhong H. Couples - Confirmed reviews ALL

Dear Yuhong h., Thank you so much for your lovely review and for choosing Ibis Budget Luzern City for your honeymoon trip! We are truly delighted to hear that you had a very nice stay with great value and that you appreciated the one-day free transportation pass. It warms our hearts to know the room contributed to making your special honeymoon memorable. Congratulations on your marriage! 💕 At Ibis Budget Luzern City, we proudly offer genuinely budget-friendly accommodation in Switzerland with clean, comfortable rooms in a fantastic central location. Our team is always happy to help make your stay as pleasant and convenient as possible. The location is one of our biggest strengths — just a short 12-minute walk from the main train station, with bus number 4 stopping right at Brünigstrasse (only 50 meters from the hotel) and free city transit tickets included during your stay. This makes it effortless to explore the iconic Chapel Bridge, Lake Lucerne, and the charming Old Town. Thank you again for your kind words. We would be truly happy to welcome you and your spouse back to Ibis Budget Luzern City in the future to create more beautiful memories in Lucerne. Warm regards, Efrosini Ibis Budget Luzern City

Customer review rating 1.5/5

James H. Couples - Confirmed reviews ALL

Dear James H., Thank you so much for taking the time to share your feedback about your stay at Ibis Budget Luzern City! We truly appreciate it. We are glad to hear that you found the hotel budget-friendly and appreciated the included bus pass, which makes exploring Lucerne much easier and more convenient. We are sorry to hear that the air conditioning was not cooling the room properly during the heatwave and that the main light was flickering. These issues are not acceptable, and we have immediately passed your comments to our technical team for urgent inspection and repair. At Ibis Budget Luzern City, we focus on providing genuinely budget-friendly accommodation in Switzerland with practical, clean rooms that offer good value for the price. Our housekeeping team takes extra care to ensure every room is spotlessly clean and fresh. The location is one of our strongest advantages — just a short 12-minute walk from the main train station, with bus number 4 stopping right at Brünigstrasse (only 50 meters from the hotel entrance). You also receive free city transit tickets during your stay, making it easy to reach the iconic Chapel Bridge, Lake Lucerne, and the charming Old Town. Thank you again for your honest feedback. We would be truly happy to welcome you back to Ibis Budget Luzern City in the future and ensure you have a more comfortable stay. Warm regards, Efrosini Ibis Budget Luzern City

Customer review rating 1.0/5

Simone A. Friends - Confirmed reviews ALL

Dear Simone A., Thank you for your feedback about your stay at Ibis Budget Luzern City. We are sorry to hear that you experienced unfriendly service and were disappointed with the room. The 150 cm bed is our standard double bed in this room category, as clearly stated on our website and booking platforms. We have taken note of your comments regarding the smell in the lobby and the missing toilet paper, and we will address these issues with our team immediately. At Ibis Budget Luzern City, we offer genuinely budget-friendly accommodation in Switzerland with practical, clean rooms in a convenient central location. Our housekeeping team works hard to keep everything fresh and tidy. The hotel is just a short walk from the main train station, with bus number 4 stopping right at Brünigstrasse (only 50 meters away) and free city transit tickets included during your stay. Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future and provide a much better experience. Warm regards, Efrosini Ibis Budget Luzern City

Other web-users rate our hotel

  • 1,846 reviews 8.9/10 Location
  • 2,329 reviews 4.3/10 Room
  • 1,677 reviews 8.1/10 Service
  • 33 reviews 5.5/10 WiFi
  • 1,469 reviews 2.4/10 Comfort
  • 733 reviews 7.5/10 Breakfast
  • 703 reviews 7.6/10 Cleanliness
  • 230 reviews 4.8/10 Amenities

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