Dear Guest, Thank you for taking the time to share your feedback and for rating your stay 60/100 following your visit to Ibis Budget Luzern City. We are pleased to hear that, overall, you had a decent stay with us. At the same time, we appreciate your honest comments, as they help us better understand our guests' experiences and identify areas where we can improve. We are sorry to learn that you found the room lacking natural light and that the window size did not meet your expectations. We understand how important a bright and comfortable room can be for an enjoyable stay, and we appreciate you sharing this observation. More importantly, we are truly concerned by your comments regarding your experience with one of our reception team members. Please accept our sincere apologies if you felt that the service you received was rude or unfriendly. This is certainly not the level of hospitality we aim to provide, and we understand how a negative interaction can affect the overall impression of a stay. It is especially disappointing to read that this experience stood out in contrast to the friendliness of the rest of our team. Providing a welcoming, respectful, and helpful atmosphere for all our guests is one of our highest priorities. Your feedback will be shared internally and reviewed carefully, as we take comments regarding customer service very seriously. We nevertheless appreciate your recognition that the other members of our staff were friendly and welcoming. It is encouraging to know that they contributed positively to your stay. We hope that you were still able to enjoy the many attractions that make Lucerne such a wonderful destination. Thanks to our convenient location, guests can easily visit the famous Chapel Bridge (Kapellbrücke), the historic Water Tower, the Lion Monument, and the beautiful shores of Lake Lucerne. Many visitors also take advantage of Lucerne's excellent connections to explore Mount Pilatus and Mount Rigi, both renowned for their spectacular Alpine views. Thank you once again for your valuable feedback and for choosing Ibis Budget Luzern City. We hope to have the opportunity to welcome you again in the future and provide you with a much more positive experience. Kind regards, Marco Antonio Front Office – Ibis Budget Luzern City

Dear Kwok W. C., Thank you very much for taking the time to share such detailed feedback about your family stay at Ibis Budget Luzern City. We truly appreciate you highlighting both the positives and the areas where we can do better. We are delighted to hear that you found the beds comfortable, enjoyed our breakfast, and that our male reception colleagues left a good impression with their service. However, we are sorry to hear that your experience with one of our reception staff members did not meet the same standard. Please accept our apologies — this is not the level of service we aim to provide, and we will address this internally with our front office team to ensure a warm and consistent welcome for every guest. We also sincerely apologize for the inconvenience caused by the transparent bathroom door, especially as you were travelling as a family. We understand how important privacy is, and we will pass your feedback to management to see how we can improve this for our guests in the future. Regarding the missing table in your room, please note that our room configurations do vary by room type, and while some rooms include a work table, this particular category does not — we're sorry this wasn't more convenient for your evening computer use. Additionally, we take your comment about an unpleasant odour in the toilets very seriously, and we have forwarded this to our housekeeping team for immediate attention, as maintaining fresh and clean facilities is a top priority for us. On a positive note, we're glad the air conditioning worked well for you and that you found real value in our pricing compared to other hotels in Luzern — offering an affordable, budget-friendly stay in Switzerland without compromising on comfort is exactly our goal. While our location is a short distance from the city centre, we're pleased that bus stop No. 4, right by the hotel, made getting around convenient, with easy access to the Old Town, Chapel Bridge, and Lake Lucerne. Your feedback is genuinely valuable to us and helps us continuously improve the experience for our guests. We would be grateful for the opportunity to welcome you and your family back in the future and to show you a smoother, more comfortable stay at Ibis Budget Luzern City. Warm regards, Efrosini Front Office – Ibis Budget Luzern City

Dear Guest, Thank you very much for taking the time to share such a detailed review of your stay and for rating your experience 80/100. We are delighted to hear that you enjoyed your stay overall and that our hotel met your needs during your visit to Lucerne. It is wonderful to know that you appreciated our convenient location close to the train station and situated in a quiet neighborhood. Many guests value the balance of being within easy reach of the city center while still enjoying a peaceful night's sleep. We are especially pleased to hear that you found the bed comfortable, the room clean and functional, and that the air conditioning helped keep the room comfortable, allowing you to sleep very well. We are also happy that your check-in and check-out experiences were fast and friendly and that the early check-in service worked smoothly. After a long journey, being able to settle into the room earlier can make a big difference, and we are glad this added convenience contributed positively to your stay. Thank you for sharing your observations regarding the room layout and facilities. As an ibis Budget hotel, our rooms are intentionally designed to be practical and efficient, offering essential comforts in a compact space. We appreciate your helpful description of the room configuration, as it can be useful for future travelers, especially those sharing a room. We also understand that guests staying for longer periods may miss features such as a wardrobe or more spacious facilities. We appreciate your comments regarding breakfast as well. While we are pleased that you found it acceptable, we regret that the breakfast area felt crowded and somewhat chaotic during your visit. Your feedback is valuable and helps us identify opportunities to improve the guest experience during busy periods. We hope you had the opportunity to explore the many attractions that make Lucerne such a beautiful destination. Our location provides convenient access to the famous Chapel Bridge (Kapellbrücke), the historic Water Tower, the impressive Lion Monument, and the picturesque shores of Lake Lucerne. Many guests also enjoy excursions to Mount Pilatus and Mount Rigi, both offering breathtaking panoramic views of the Swiss Alps. Thank you once again for choosing Ibis Budget Luzern City and for sharing your balanced and thoughtful feedback. It was a pleasure to welcome you, and we hope to have the opportunity to greet you again on your next visit to Lucerne. Kind regards, Marco Antonio Front Office – Ibis Budget Luzern City

Dear Guest, Thank you very much for your excellent rating of 90/100 and for taking the time to share your feedback about your stay at Ibis Budget Luzern City. We are delighted to read that everything was perfect and that you had such a positive experience with us. Simple comments like yours mean a lot to our team, as they show that our efforts to provide friendly service, comfortable accommodation, and a smooth guest experience are appreciated. Our goal is to make every stay as convenient and enjoyable as possible, whether guests are visiting Lucerne for business, sightseeing, or a relaxing getaway. We are therefore very pleased to know that your stay was quick, easy, and met your expectations. We hope you also had the opportunity to enjoy our excellent location and discover some of Lucerne's most famous attractions. Just a short distance from the hotel, guests can visit the iconic Chapel Bridge (Kapellbrücke), the historic Water Tower, the impressive Lion Monument, and the beautiful shores of Lake Lucerne. These landmarks, together with the charming Old Town, make Lucerne one of Switzerland's most beloved destinations. Many visitors also take advantage of the city's proximity to Mount Pilatus and Mount Rigi, where breathtaking views of the Swiss Alps and Lake Lucerne create unforgettable memories throughout the year. Thank you once again for choosing Ibis Budget Luzern City. It was a pleasure to welcome you, and we look forward to welcoming you back on your next visit to Lucerne. Kind regards, Marco Antonio Front Office – Ibis Budget Luzern City

Dear Guest, Thank you for taking the time to share your feedback and for rating your stay 30/100. While we are pleased to know that you found our rooms clean, we are sorry to learn that your overall experience did not meet your expectations. We appreciate your positive comment regarding the cleanliness of the rooms. Our housekeeping team works hard every day to maintain a comfortable and well-kept environment for our guests, and it is encouraging to know that this aspect of your stay was satisfactory. At the same time, we regret that you felt the value of your stay did not correspond to the price paid. We understand that price and perceived value are important factors when choosing accommodation, particularly in a destination such as Lucerne, where demand and accommodation costs can be high throughout much of the year. As an ibis Budget hotel, our concept is focused on offering practical, functional, and affordable accommodation in a convenient location. We recognize, however, that every guest has different expectations, and we are sorry that we were unable to provide the level of value you were looking for during your visit. We hope that despite your disappointment, you were able to take advantage of our location and enjoy some of the highlights of Lucerne. Our hotel is situated close to the city centre and public transport connections, allowing guests to easily visit landmarks such as the famous Chapel Bridge (Kapellbrücke), the historic Water Tower, the Lion Monument, and the beautiful shores of Lake Lucerne. The city is also a gateway to unforgettable excursions to Mount Pilatus and Mount Rigi, two of Switzerland's most iconic mountain destinations. Thank you once again for your honest feedback. We value all guest comments, as they help us identify opportunities for improvement. We hope to have the chance to welcome you again in the future and provide a more satisfying experience. Kind regards, Marco Antonio Front Office – Ibis Budget Luzern City

Dear Man J., Thank you so much for taking the time to share your detailed feedback about your stay at Ibis Budget Luzern City. We truly appreciate it, especially as a loyal Ibis guest. We are very happy to hear that your check-in was great and that Marco and his colleague at the front desk provided such a positive experience. We will gladly pass on your kind words to them. At the same time, we are sincerely sorry for the disappointing situation you experienced at checkout when retrieving your luggage. The behaviour you described — being ignored during a phone call, the long wait, the refusal to prioritise your request, and the unfriendly attitude — does not meet the standard of service we expect from our team. We apologise for the frustration and inconvenience this caused you. We have taken your comments seriously and will address this internally to ensure every guest is treated with the same care and professionalism you received at check-in. At Ibis Budget Luzern City, we aim to provide a warm and reliable experience in a convenient location near the central train station, with bus number 4 stopping right at Brünigstrasse and free city transit tickets included during your stay. Thank you again for your honesty. We value your loyalty and would be truly happy to welcome you back in the future, with the hope of offering you a consistently positive experience from arrival to departure. Warm regards, Efrosini Ibis Budget Luzern City

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at Ibis Budget Luzern City. We are sorry to learn that your experience did not meet your expectations and that you rated your stay 30/100. We understand your disappointment concerning the room size and the amenities you mentioned. As an Ibis Budget hotel, our concept is designed to provide practical, comfortable, and affordable accommodation in a central location. For this reason, our rooms are more compact than those of traditional full-service hotels. Nevertheless, we recognize that room size preferences can vary from guest to guest, and we regret that the accommodation did not fully suit your needs. We are also sorry for the lack of clear communication regarding hair dryers, irons, and fans. We understand how frustrating it can be when expected information is not provided in advance, especially after contacting the hotel before arrival. Your feedback highlights an area where we can improve our communication and ensure that guests receive complete and accurate information regarding available amenities and borrowing procedures. Our team strives to provide attentive service and helpful assistance whenever additional items are requested, and we regret that your expectations were not met in this regard. Comments such as yours are important because they help us identify opportunities to improve both our guest communication and overall service experience. Despite these inconveniences, we hope you had the opportunity to enjoy our convenient location. The hotel is situated within walking distance of Lucerne's city centre, the main train station, and many of the city's most famous attractions, including the iconic Chapel Bridge (Kapellbrücke), the historic Old Town, the Lion Monument, and the beautiful shores of Lake Lucerne. The city is also an ideal starting point for excursions to Mount Pilatus and Mount Rigi, two of Switzerland's most spectacular mountain destinations. Thank you once again for sharing your comments. We value all feedback, both positive and constructive, as it helps us improve the experience we offer to our guests. We hope to have the opportunity to welcome you again in the future and provide a stay that better meets your expectations. Kind regards, Marco Antonio Front Office – Ibis Budget Luzern City

Dear Guest, Thank you very much for your positive 80/100 rating and for taking the time to share such detailed feedback about your stay. We are delighted to hear that you found our rooms spacious and clean and that our team was accommodating and helpful throughout your visit. Providing friendly service and a comfortable environment is something we take great pride in, so it is wonderful to know that these aspects contributed positively to your experience. We are also pleased that you enjoyed the complimentary coffee and drinks. Small gestures like these are intended to make our guests feel welcome and at home, and it is lovely to hear that they added to the relaxing and soothing atmosphere of your stay. Thank you as well for sharing your observations regarding the location. We appreciate your balanced feedback and understand that transportation preferences can vary from guest to guest. Comments like yours can be very helpful for future travelers when planning their visit and choosing the accommodation that best suits their needs. Our goal is always to provide a pleasant, comfortable, and welcoming experience, and we are delighted that, overall, you enjoyed your stay with us. Thank you once again for your kind review and for choosing us. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again in the future. Warm regards, Marco Antonio Front Office – Ibis Budget Luzern City

Dear Siu C. W., Thank you so much for taking the time to share your feedback about your stay at Ibis Budget Luzern City. We are sorry to hear that the check-in process on 28 July did not go as smoothly as it should have. We apologize for the inconsistency regarding your room request. You had already confirmed a 3rd-floor room by email in advance, and this should have been prepared for your arrival. We regret the inconvenience this caused and that you had to show the email again at reception before the correct room was assigned. We have taken note of this and will use it to improve our internal communication between the reservation and front desk teams. At Ibis Budget Luzern City, we aim to provide friendly and reliable service. We are glad that the situation was eventually resolved and that you received the higher-floor room. Our hotel offers genuinely budget-friendly accommodation in Switzerland in a convenient location near the central train station, with bus number 4 stopping right at Brünigstrasse (only 50 meters from the entrance) and free city transit tickets included during your stay. Thank you again for bringing this to our attention. We would be truly happy to welcome you back in the future and ensure a smoother experience from the very beginning. Warm regards, Efrosini Ibis Budget Luzern City

Dear Guest, Thank you very much for your outstanding 100/100 rating and for sharing such a wonderful review of your stay at Ibis Budget Luzern City. We are delighted to hear that you had a perfect stay with us and that you found our hotel to be clean, comfortable, and welcoming. Providing our guests with a pleasant and relaxing experience is our highest priority, and it is truly rewarding to know that we were able to meet your expectations. A very special thank you for your kind words about Rebecca. We are thrilled to learn that her kindness, professionalism, and warm hospitality contributed positively to your stay. Our reception team takes great pride in making every guest feel welcome from the moment they arrive, and your compliments are a wonderful recognition of Rebecca’s dedication. We will be delighted to share your feedback with her. We were especially touched by the greeting from your son Adam. Thank you for passing on his kind message. We are certain that Rebecca will be delighted to receive his greetings, and it is heartwarming to know that she made such a positive impression on your family during your visit. At Ibis Budget Luzern City, we strive to create memorable experiences through friendly service, comfortable accommodations, and a welcoming atmosphere. Reviews such as yours are a great source of motivation for our entire team and remind us why we are passionate about hospitality. We hope you also had the opportunity to enjoy the many attractions that Lucerne has to offer, including the historic Old Town, the famous Chapel Bridge, the beautiful Lake Lucerne, and the surrounding mountains that make our city such a special destination. Thank you once again for your fantastic review and for choosing Ibis Budget Luzern City. We truly appreciate your support and look forward to welcoming you and your family back on your next visit to Lucerne. Warm regards, Marco Antonio Front Office – Ibis Budget Luzern City

Dear Rahul R. D., Thank you for taking the time to share such detailed feedback about your recent stay at Ibis Budget Luzern City. We are genuinely sorry to read that your experience fell so far short of what you expected, especially as a budget traveller with realistic expectations for a short stay. Feedback like yours is important to us, and we take every point you raised seriously. We are especially concerned to hear about the itchy rashes you and your travel companion experienced after sleeping in the bed. Please accept our sincere apologies for this — this is not the standard we hold ourselves to, and we are forwarding your report immediately to our housekeeping and pest control teams for a thorough inspection of the room and bedding. Guest health and comfort are non-negotiable priorities for us, and we want to assure you that this is being treated with urgency. We're also sorry that the reception and entrance area did not create the welcoming first impression it should have. An unpleasant smell, an uncomfortably warm atmosphere, and an indifferent manner from our reception staff are not acceptable, and we will be addressing this directly with the front office team to ensure a warmer, more attentive welcome for every guest going forward. We also note your comments about the limited storage space in the room and the bathroom's ventilation, and about the room layout feeling cramped — this is valuable input as we look at ways to make our compact, budget-style rooms more comfortable and functional for guests. We understand your recommendation that families or guests staying longer than one night look elsewhere, and we respect that this reflects your honest experience. What we can promise is that we are using feedback exactly like yours to make real improvements, room by room and interaction by interaction. We would welcome the opportunity to show you a better experience in the future, should your travels bring you back to Luzern. In the meantime, thank you again for your honesty — it genuinely helps us do better. Warm regards, Efrosini Front Office – Ibis Budget Luzern City

Dear Laureano M. B., Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you describe. This is not the standard of service we aim to provide at Ibis Budget Luzern City, and we take your concerns about staff conduct very seriously. We would like to look into this matter properly and address it with the team members involved, but to do so we need more specific details about what happened. Could we kindly ask you to send us an email outlining the situation with our staff — including the date of your stay and, if possible, the time of day and any names or descriptions of the team members involved? This will allow us to investigate thoroughly and take the appropriate action. Please know that guest feedback, especially on sensitive matters like this, is something we act on directly with our front office and management team. We are committed to ensuring every guest is treated with courtesy and respect, and we want the opportunity to make this right. We look forward to hearing from you by email so we can address this properly, and we hope to have the chance to restore your confidence in Ibis Budget Luzern City in the future. Warm regards, Efrosini Front Office – Ibis Budget Luzern City

Dear Guest, Thank you for taking the time to share your feedback and for your 10/100 rating following your stay at Ibis Budget Luzern City. We are very sorry to learn that your experience did not meet your expectations and that you left with such a negative impression of our hotel. We particularly regret your comments regarding the odor associated with the air conditioning system. Guest comfort is extremely important to us, and we understand how unpleasant and concerning an unusual or strong smell can be. Please accept our sincere apologies for the discomfort this caused during your stay. We are also sorry that you did not find the surrounding area appealing. While our hotel is located close to Lucerne Train Station, with a bus stop directly in front of the hotel and convenient access to the Old Town, the Chapel Bridge, and Lake Lucerne, we understand that location preferences can vary from guest to guest 🚌📍 At Ibis Budget Luzern City, we strive to provide a clean, comfortable, and practical stay for all our guests. Your comments have been noted and will be shared with the relevant teams so that the matter can be reviewed and addressed appropriately. Thank you again for your honest feedback. We sincerely regret that we were unable to provide the experience you expected and appreciate you bringing these concerns to our attention. Warm regards, Marco Antonio Front Office – Ibis Budget Luzern City 🌟

Dear Guest, Thank you for taking the time to share your feedback and for your 20/100 rating following your stay at Ibis Budget Luzern City. We are very sorry to learn that your experience did not meet your expectations and that you felt there were too many additional charges associated with your stay. We understand how important transparency and value for money are when choosing accommodation. We regret that you felt the overall cost of your stay did not correspond to the experience received. Your comments regarding the perceived hidden fees and the overall value of your stay are taken seriously, as guest satisfaction is very important to us. At Ibis Budget Luzern City, we aim to provide a clean, practical, and affordable accommodation option in Lucerne. Certain optional services may be subject to additional charges according to hotel policy, and we continuously work to ensure that this information is communicated as clearly as possible during the booking and stay process. Despite your disappointment, we hope you were at least able to benefit from our convenient location, with a bus stop directly in front of the hotel and easy access to Lucerne Train Station, the Old Town, the iconic Chapel Bridge, and the beautiful Lake Lucerne 🚌📍 We sincerely regret that we were unable to provide the level of value and satisfaction you expected. Your feedback is appreciated and will help us continue improving both our communication and guest experience. Thank you again for sharing your opinion. Warm regards, Marco Antonio Front Office – Ibis Budget Luzern City 🌟

Dear Guest, Thank you for taking the time to share your feedback and for your 30/100 rating following your stay at Ibis Budget Luzern City. We are very sorry to learn that your experience did not meet your expectations and that your stay left you with such a negative impression. We sincerely apologize for the issues you encountered with the air conditioning. We understand how important a comfortable room temperature is, especially during warmer periods, and we regret that the interventions carried out during your stay did not resolve the problem to your satisfaction. We are sorry that this affected your comfort throughout your three nights with us. We are also concerned to read your comments regarding the service experience with one of our team members. At Ibis Budget Luzern City, we strive to provide every guest with a welcoming, respectful, and professional service. We are sorry that your sister felt uncomfortable during her interaction, as this is not the impression we wish to leave. Your feedback will be shared internally and reviewed with the utmost attention. Our hotel is committed to offering a positive and hospitable environment for guests from all over the world, and we regret that we did not achieve this during your visit. While we are pleased that our team attempted to assist you with the air conditioning issue, we fully understand that the overall outcome did not meet your expectations. Our air conditioning installation works to regulate the temperature between a range stablished by the Swiss authorities, but there's no possibility to push it to make the room extremely cold or extremely hot. In any case we can provide you always with extra ventilators. Thank you again for your honest feedback. We sincerely regret the disappointment caused and appreciate you bringing these matters to our attention. Warm regards, Marco Antonio Front Office – Ibis Budget Luzern City 🌟

Dear Guest, Thank you very much for your excellent 90/100 rating and for taking the time to share your experience at Ibis Budget Luzern City 😊 We are delighted to hear that you found our hotel affordable and conveniently located, making it a great option for a short stay in Lucerne. Our location, within easy walking distance of both the train station and the Old Town, as well as with a bus stop directly in front of the hotel, allows guests to explore the city quickly and comfortably 🚌📍 It is wonderful to know that our hotel suited your needs perfectly for a one-night stopover. At Ibis Budget Luzern City, we strive to provide a clean, practical, and good-value accommodation option for travelers looking to enjoy Lucerne while benefiting from easy access to transportation and the city's main attractions. We also appreciate your comment regarding the ALL – Accor Live Limitless loyalty points. We understand that this may be disappointing for frequent Accor members, and we thank you for highlighting it. Eligibility for points can depend on the hotel brand, booking channel, and applicable rates, and we understand how important these benefits are to our loyal guests. Our multicultural and multilingual team is committed to delivering a friendly, welcoming, and efficient service, ensuring that every guest enjoys a pleasant and seamless stay 🤝🌍 Thank you once again for your kind feedback and for choosing Ibis Budget Luzern City. We would be delighted to welcome you back for another comfortable and convenient stay in Lucerne 🌟 Warm regards, Marco Antonio Front Office – Ibis Budget Luzern City

Dear Shao-Yun L., Thank you so much for taking the time to share your feedback about your stay at Ibis Budget Luzern City. We truly appreciate you letting us know about your experience. We are sorry to hear that the front desk staff member who checked you in was not as friendly as we expect. Our team strives to provide warm and professional service to every guest, and we have taken your comment on board so we can continue improving. Regarding the hairdryer, it is available at reception for guests who need one (with a small refundable deposit) so it can be well-maintained and shared among guests. We are sorry to hear that the air conditioning did not work as expected and that it disturbed your sleep. We have noted this and will share it with our maintenance team for review. At Ibis Budget Luzern City, we proudly offer genuinely budget-friendly accommodation in Switzerland with smart, compact rooms designed for maximum comfort and efficiency. Our housekeeping team takes extra care to ensure every room is spotlessly clean and fresh. Our convenient location near the central train station makes everything easy — just a short 12-minute walk away, with bus number 4 stopping right at Brünigstrasse, only 50 meters from the hotel. You also benefit from free city transit tickets during your stay, giving you effortless access to the iconic Chapel Bridge, Lake Lucerne, and the charming Old Town. Thank you again for your honest feedback. We would be truly happy to welcome you back to Ibis Budget Luzern City in the future and ensure you have a more comfortable experience. Warm regards, Efrosini Ibis Budget Luzern City

Dear Yuhong h., Thank you so much for your lovely review and for choosing Ibis Budget Luzern City for your honeymoon trip! We are truly delighted to hear that you had a very nice stay with great value and that you appreciated the one-day free transportation pass. It warms our hearts to know the room contributed to making your special honeymoon memorable. Congratulations on your marriage! 💕 At Ibis Budget Luzern City, we proudly offer genuinely budget-friendly accommodation in Switzerland with clean, comfortable rooms in a fantastic central location. Our team is always happy to help make your stay as pleasant and convenient as possible. The location is one of our biggest strengths — just a short 12-minute walk from the main train station, with bus number 4 stopping right at Brünigstrasse (only 50 meters from the hotel) and free city transit tickets included during your stay. This makes it effortless to explore the iconic Chapel Bridge, Lake Lucerne, and the charming Old Town. Thank you again for your kind words. We would be truly happy to welcome you and your spouse back to Ibis Budget Luzern City in the future to create more beautiful memories in Lucerne. Warm regards, Efrosini Ibis Budget Luzern City

Dear James H., Thank you so much for taking the time to share your feedback about your stay at Ibis Budget Luzern City! We truly appreciate it. We are glad to hear that you found the hotel budget-friendly and appreciated the included bus pass, which makes exploring Lucerne much easier and more convenient. We are sorry to hear that the air conditioning was not cooling the room properly during the heatwave and that the main light was flickering. These issues are not acceptable, and we have immediately passed your comments to our technical team for urgent inspection and repair. At Ibis Budget Luzern City, we focus on providing genuinely budget-friendly accommodation in Switzerland with practical, clean rooms that offer good value for the price. Our housekeeping team takes extra care to ensure every room is spotlessly clean and fresh. The location is one of our strongest advantages — just a short 12-minute walk from the main train station, with bus number 4 stopping right at Brünigstrasse (only 50 meters from the hotel entrance). You also receive free city transit tickets during your stay, making it easy to reach the iconic Chapel Bridge, Lake Lucerne, and the charming Old Town. Thank you again for your honest feedback. We would be truly happy to welcome you back to Ibis Budget Luzern City in the future and ensure you have a more comfortable stay. Warm regards, Efrosini Ibis Budget Luzern City