Novotel Genève Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 2,808 reviews

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Novotel Genève Centre - Image 1
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Rue de Zurich 19, 1201 GENEVA, Switzerland

Description

Hotel extras

  • Wellness area with sauna, hammam and fitness room

  • 5 meeting rooms, close to a number of prestigious institutions

  • In the center of Geneva and close to the lake

  • Bar and restaurant with modern decor and French cuisine

  • Green Key certified hotel

Our accommodation(s)

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Hotel location

Novotel Genève Centre

Rue de Zurich 19
1201 GENEVA
Switzerland

GPS:46.211635, 6.147291

Telephone
Fax +41 22 909 90 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Breakfast, lunch, dinner or a simple gourmet break, the Novotel dining areas offer balanced menus and 24-hour service in all hotels. A real retreat in a warm and contemporary setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,808 reviews

Customer review rating 2.0/5

Jabez D. S. Business - Confirmed reviews ALL

The hotel's location was a big plus, the rooms were big and some of their staff were very good too, especially Thomas at the breakfast restaurant and bar, the Chef/cook who took execellent care during breakfast and keeping a tab on preferences for the consecutive day was very good. The rooms were big too, however I was given the 1st floor and all the noise from vehicles and people screaming in the night came in. That is still okay, however the fly in the ointment was your staff at the reception. I was going to have my breakfast on Friday, the day of my checkout and I was told by the lady at the counter that I have to go to the reception first. It came as a rude shock to me when Anderi at your reception said that I cannot have my breakfast because there is an outstanding amount from the dining at the bar and it seems they did not block my card for extras at the time of my checkin. I would have preferred that you would have seen the card information in my Accor account and given me a call or an email asking me if you can charge that card. Everytime I had a meal at your bar I was asking if your staff could add the bill to my room and they did, you could have said no then. Atleast you could have checked how long I have been a customer, how much I travel, this year, last year before stopping me and making a comment like this. I feel this is very unprofessional or rather 'cheap', which left a very bad aftertaste, maybe this is what you teach your team but this is not where I want to be.

Dear Jabez, Thank you for sharing your opinion with us. We are delighted to know that our central location and spacious rooms contributed positively to your stay. It is also wonderful to hear your appreciation for Thomas and our Chef’s attentive service during breakfast, ensuring your preferences were noted each day. That said, we sincerely apologize for the inconveniences you encountered, particularly regarding the billing process and communication at reception. Ensuring our guests feel valued and respected is paramount, and we regret that your loyalty as a Silver ALL member was not acknowledged appropriately during this instance. We will review our procedures to ensure smoother handling of accounts and clearer communication with guests about any outstanding charges. Nonetheless, we are grateful for your kind words about our breakfast offerings and team members who enhanced your mornings. As an ALL member, you can enjoy exclusive benefits by booking directly through the ALL App, including better rates and personalized services tailored to your preferences. We hope to welcome you back in the future. Best regards, Gregory Viandaz, Operations Manager

Customer review rating 5.0/5

Rachel B. Business - Confirmed reviews ALL

Another great stay at Novotel Geneve! Fantastic hotel team. Great location. Very nice room.

Dear Rachel, We appreciate your thoughtful review. We are thrilled to hear your recent visit was another delightful experience. It’s wonderful to know our efforts continue to meet your expectations. As a valued Silver member, we appreciate your loyalty and are glad you found our services worthy of recommending to others. Our team takes pride in offering a seamless stay, whether you’re here for work or relaxation. We hope you had the chance to unwind in our wellness area or enjoy a meal at the Gourmet Bar after your meetings. With your ALL membership, you can always access exclusive rates and perks by booking directly through our app for your next visit. We hope you will return for another memorable stay. Best wishes, Gregory Viandaz, Operations Manager

Customer review rating 5.0/5

Arun Y. Business - Confirmed reviews ALL

The hotel is conveniently located in the center of town. The building is clean. Staff was very welcoming and helpful. The bar and restaurant are also nice. Rooms were decent size and well outfitted. Because of my loyalty status they had already arranged a room upgrade for me. Breakfast had plenty of options and was tasty.

Dear Arun, Please accept our sincere thanks for this kind feedback. It’s wonderful to hear that your experience at Novotel Genève Centre matched your expectations. We’re delighted our central location added convenience to your business trip and that the upgraded room met your preferences as a Gold member. Our team takes pride in offering welcoming service, and your kind words about their helpfulness are truly encouraging. It’s also great to know you enjoyed the breakfast variety and found the dining options to your liking. Thank you for recognizing our efforts through your loyalty. We hope to welcome you back soon, where you can continue to enjoy member-exclusive benefits by booking directly via the ALL App. We look forward to welcoming you back on a future occasion. Best wishes, Nicolas Goureau General Manager

Customer review rating 4.5/5

Maurice E. Families - Confirmed reviews ALL

Great support and the best attention from the entire staff. Supper experience

Dear Maurice, Thank you for this high rating. We’re thrilled to hear your stay at Novotel Genève Centre was so enjoyable. It’s wonderful to know our team’s support and the personalized booking process made your family trip seamless. Your mention of the reception team’s efforts truly brightens our day, they strive to create welcoming moments for every guest. As a Classic member, we hope you felt the benefits of booking directly through our ALL loyalty program, offering exclusive rates and tailored service. We look forward to seeing you again. Kind regards, Gregory Viandaz, Operations Manager

Customer review rating 5.0/5

Rodney L. H. M. Couples - Confirmed reviews ALL

Warm, clean and tidy rooms. In great location. Short walk to tue lake and old town. Perfect base for exploring.

Dear Rodney L., Thank you for positively reviewing your visit. We are thrilled to hear about your enjoyable stay at Novotel Genève Centre. It’s wonderful that you appreciated the warm and tidy rooms, along with our proximity to Lake Geneva and the Old Town. As a Classic member, you can always find exclusive rates and benefits by booking directly through the ALL App for your next adventure. We hope you managed to relax in our wellness area after exploring and look forward to welcoming you back soon. We look forward to welcoming you back. Best wishes, Gregory Viandaz, Operations Manager

Other web-users rate our hotel

  • 1,147 reviews 8.9/10 Location
  • 1,248 reviews 7.1/10 Room
  • 1,425 reviews 8.6/10 Service
  • 18 reviews 8/10 WiFi
  • 595 reviews 8.2/10 Breakfast
  • 483 reviews 8.3/10 Cleanliness
  • 6 reviews 2.7/10 Pool

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