Novotel Genève Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 2,836 reviews

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Novotel Genève Centre - Image 1
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Rue de Zurich 19, 1201 GENEVA, Switzerland

Description

Hotel extras

  • Wellness area with sauna, hammam and fitness room

  • 5 meeting rooms, close to a number of prestigious institutions

  • In the center of Geneva and close to the lake

  • Bar and restaurant with modern decor and French cuisine

  • Green Key certified hotel

Our accommodation(s)

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Hotel location

Novotel Genève Centre

Rue de Zurich 19
1201 GENEVA
Switzerland

GPS:46.211635, 6.147291

Telephone
Fax +41 22 909 90 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Breakfast, lunch, dinner or a simple gourmet break, the Novotel dining areas offer balanced menus and 24-hour service in all hotels. A real retreat in a warm and contemporary setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,836 reviews

Customer review rating 4.5/5

Lucienne E. C. Families - Confirmed reviews ALL

We enjoyed our stay in the hotel. It was ideally located for the station and close to the city centre. The breakfast was very good and the team helpful. The only issue was the layout of the room. There wasn't a sink in the toilet, the bathroom doors open directly against the bed and there wasn't enough lighting in the room.

Dear Lucienne E., Many thanks for your valuable feedback. We’re delighted your family found our location convenient for exploring Geneva and the station. Our team takes pride in making stays enjoyable, and it’s wonderful you appreciated their efforts. On another note, we regret that aspects of our loyalty program didn’t meet your expectations. For our Classic members like you, booking directly through the ALL App often unlocks better rates and tailored benefits, something we hope you’ll find valuable next time. That said, knowing our breakfast added a tasty start to your days is truly motivating. We aim to keep things fresh and welcoming. We hope to welcome you back in the future. All the best, Gregory Viandaz, Operations Manager

Customer review rating 5.0/5

Mehdy B. Families - Confirmed reviews ALL

Very nice stay,.clean room, good breakfast

Dear Mehdy. We thank you for taking the time to provide us with your feedback. We are thrilled to hear you enjoyed your stay at Novotel Genève Centre. Your kind words about our convenient location, welcoming team, and the quality of our breakfast brighten our day. We take pride in maintaining high cleanliness standards, so it’s wonderful to know you appreciated the care put into your room. As a valued ALL Classic member, remember that booking directly through the ALL APP unlocks exclusive rates and benefits for your next family trip. We hope we can welcome you back in the future. Best wishes, Gregory Viandaz, Operations Manager

Customer review rating 2.5/5

Josh C. Y. C. Couples - Confirmed reviews ALL

The room is dated with strange layout in terms of toilet and bathroom. Sofa bed cover was a bit ripped on the side. Also some hair near the bedside reading lights

Dear Josh, It is disheartening to learn that we fell short of your expectations. We are truly sorry to hear that your stay did not meet your expectations. Your comments regarding the room’s layout and the condition of the sofa bed cover have been noted, and we will address these with our maintenance team to ensure improvements. Additionally, we regret the oversight in cleanliness and have reinforced our housekeeping protocols to prevent such occurrences. In line with our commitment to sustainability, we continually review our practices to balance comfort with environmental responsibility. We understand your concerns about value and are exploring ways to enhance our offerings while maintaining affordability. We do hope to be able to welcome you back for a better experience. Best wishes, Gregory Viandaz, Operations Manager

Customer review rating 0.5/5

Julian T. Business - Confirmed reviews ALL

I have been trying to get a new invoice sent to me following multiple attempts at the front office (in-person) and via email (twice). Not professional

Dear Julian, Guest feedback is important to us, and we appreciate you sharing your impressions of your time at our hotel. We sincerely apologize for the issue with your invoice, According to our system the copy of it was sent to you immediately after your first request on. It is possible that a technical malfunction or system error may have caused this issue. We truly regret any confusion or inconvenience. So, we just resent you the requested invoice again by email. If you still experience any difficulties receiving our correspondence, kindly let us know so we can investigate further and ensure smooth communication moving forward. Best regards, Nicolas Goureau General Manager

Customer review rating 4.5/5

Rachael W. Families - Confirmed reviews ALL

After a month in the Alps we had 2 days in Geneva before we flew home. This was the perfect stay for us as it was close to everything- shops, sightseeing, food and airport.

Dear Rachael, We’re grateful for your positive feedback. We’re thrilled to hear your stay at Novotel Genève Centre was perfect for your family’s needs after exploring the Alps. It’s wonderful that our central location made it easy for you to enjoy Geneva’s sights, dining, and convenient airport access. We’re also glad you found booking through the ALL App seamless, Classic members like you always get the best rates and exclusive benefits for future stays! We look forward to welcoming you back for another excellent experience with us. Kind regards, Nicolas Goureau General Manager

Other web-users rate our hotel

  • 1,168 reviews 8.8/10 Location
  • 1,264 reviews 7.1/10 Room
  • 1,441 reviews 8.5/10 Service
  • 18 reviews 8/10 WiFi
  • 602 reviews 8.1/10 Breakfast
  • 488 reviews 8.2/10 Cleanliness
  • 6 reviews 3.1/10 Pool

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