ibis Zurich City West 3 stars

Customer review rating (ALL Rating) 4.3/5 1,128 reviews

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ibis Zurich City West - Image 1
ibis Zurich City West - Image 2
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ibis Zurich City West - Image 4
Schiffbaustrasse 11, 8005 ZURICH, Switzerland

Description

Hotel extras

  • Central location with excellent public transport connections to the city centre and airport

  • Sunny terrace in the leafy courtyard for relaxing breaks

  • On-site garage for CHF 25 per night

  • Relax in the indoor pool for CHF 15 a day

  • Enjoy restful sleep on the comfortable Sweet Bed by ibis

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Room with twin beds (31x79 inches [80x200 cm]), new sleep-easy concept

Photo out of - Room with twin beds (31x79 inches [80x200 cm]), new sleep-easy concept

Travel together, sleep separately. Book our standard room (16 m²) featuring two Sweet Bed by ibis single beds, WIFI, air conditioning, 40" TV, desk and bathroom with comfort shower or tub and hairdryer.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 46'/117 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Pulse Air
  • 2 pers. max
  • 16 m² / 172 sq ft
  • Bedding 1 x Twin bed(s)
See availabilities

Our family rooms (26 m²) for up to 4 people feature a Sweet Bed by ibis double bed, single bed and sofa bed, WIFI, 40" TV, air conditioning, shower or tub and hairdryer.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Single bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Pulse Air
See availabilities

Five of our rooms are wheelchair accessible and offer many amenities. Enjoy a cozy Sweet Bed by ibis double bed, WIFI, 40" TV, desk, shower and hairdryer.

  • Most of the accommodation:

    Corner Room

Max. number of persons
2
Area
From 23 m² / 247 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Pulse Air
See availabilities

Hotel location

ibis Zurich City West

Schiffbaustrasse 11
8005 ZURICH
Switzerland

GPS:47.388973, 8.51714

Telephone
Fax +41 44 276 21 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • 155 rooms
  • 5 rooms for people with reduced mobility
  • 2 connecting rooms
  • 155 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • Brazilian
  • German
  • English
  • Spanish
  • French
  • Italian
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Family

Services for children

  • Outdoor playground for children
  • Play area
  • Tourist guide for families

Well-being

Pool access at extra charge

  • Covered
  • On site

Sports and leisure

Football

  • Nearby

Football

  • On site
  • On site

  • Parking pricing: 26.63 € 25 CHF Per day

THE FLAVE OF ZURICH

Photo out of - THE FLAVE OF ZURICH

The FLAVE OF ZURICH restaurant takes you on a journey where LOCAL ROOTS and MEDITERRANEAN SOUL meet. Regional ingredients and Mediterranean flavors merge to create a culinary experience.

Cooking style
International
Accessibility
Accessible service
Schiffbaustrasse 11, 8005 Zurich, Switzerland
Telephone +41 44 276 22 50

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Other

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

The FLAVE OF ZURICH restaurant takes you on a journey where LOCAL ROOTS and MEDITERRANEAN SOUL meet. Regional ingredients and Mediterranean flavors merge to create a culinary experience.

Pool access at an additional charge. Enjoy access to our indoor pool, located in the same building as the ibis. Pool use is available for an additional CHF 15 per room. Opening hours: daily from 06:00 to 23:00.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,128 reviews

Customer review rating 2.0/5

Barbora H. Business - Confirmed reviews ALL

Dear Barbora, Thank you for your feedback regarding your recent stay with us. We appreciate your positive comments about our staff and breakfast. However, I apologize for the disturbances you experienced with the air-conditioning system. It is regrettable that the issue persisted despite your room changes. Your comfort is important to us, and we strive to provide a restful environment for our guests. We appreciate your understanding in this matter and hope to serve you better in the future. Best regards, Julia P., Deputy General Manager

Customer review rating 4.0/5

Paula G. Families - Confirmed reviews ALL

Dear Paula, Thank you for your kind words regarding your recent stay. We are thrilled to hear that you found our rooms comfortable and that Loic exceeded your expectations with his exceptional service. We would be delighted to welcome you back for another enjoyable stay. Best regards, Julia P., Deputy General Manager

Customer review rating 5.0/5

Mohammad E. R. Families - Confirmed reviews ALL

Dear Mohammad, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the spacious rooms, great breakfast, and our team's hospitality. It is our pleasure to provide a convenient location for our guests. Best regards, Julia P., Deputy General Manager

Customer review rating 3.5/5

Okan E. Business - Confirmed reviews ALL

Dear Okan, Thank you for sharing your experience. I regret to learn about the disturbances you encountered during your stay. Your feedback regarding the noise and the dripping tap is appreciated, and I assure you that we take such matters seriously to enhance our guests' comfort. Best regards, Julia P., Deputy General Manager

Customer review rating 3.5/5

Marcos D. D. S. V. Business - Confirmed reviews ALL

Dear Marcos, Thank you so much for your lovely feedback! We are delighted that you enjoyed your stay and appreciated the little personal touches. It is wonderful to hear that you enjoyed your burger and that our manager could make sure it was just the way you liked it. We will be happy to share your kind words with the team. Thank you for being a valued Accor member, and we look forward to welcoming you back soon! Best regards, Julia P., Deputy General Manager

Dear Barbora, Thank you for your feedback regarding your recent stay with us. We appreciate your positive comments about our staff and breakfast. However, I apologize for the disturbances you experienced with the air-conditioning system. It is regrettable that the issue persisted despite your room changes. Your comfort is important to us, and we strive to provide a restful environment for our guests. We appreciate your understanding in this matter and hope to serve you better in the future. Best regards, Julia P., Deputy General Manager

Customer review rating 4.0/5

Paula G. Families - Confirmed reviews ALL

Check help from Loic was exceptional. Came up with plausible solutions to an issue for our travel party. He went above and beyond all doing with a smile, professionalism extraordinaire.

Dear Paula, Thank you for your kind words regarding your recent stay. We are thrilled to hear that you found our rooms comfortable and that Loic exceeded your expectations with his exceptional service. We would be delighted to welcome you back for another enjoyable stay. Best regards, Julia P., Deputy General Manager

Customer review rating 5.0/5

Mohammad E. R. Families - Confirmed reviews ALL

THE ROOMS ARE SPACIOUS GREAT BREAKFAST STUFF ARE NICE LOCATION IS PERFECT

Dear Mohammad, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the spacious rooms, great breakfast, and our team's hospitality. It is our pleasure to provide a convenient location for our guests. Best regards, Julia P., Deputy General Manager

Customer review rating 3.5/5

Okan E. Business - Confirmed reviews ALL

Noise is isolated well between rooms. Especially, when someone move the chair in the room, all the noise was coming down and waking me up. Tap was dripping water but it was not a big deal, i put bucket below.

Dear Okan, Thank you for sharing your experience. I regret to learn about the disturbances you encountered during your stay. Your feedback regarding the noise and the dripping tap is appreciated, and I assure you that we take such matters seriously to enhance our guests' comfort. Best regards, Julia P., Deputy General Manager

Customer review rating 3.5/5

Marcos D. D. S. V. Business - Confirmed reviews ALL

I am already an accor member and i was touched by the little note and a chocolate left for me. I also order a burger and the manager made it sure it was for my liking. Amazing service, thank you guys.

Dear Marcos, Thank you so much for your lovely feedback! We are delighted that you enjoyed your stay and appreciated the little personal touches. It is wonderful to hear that you enjoyed your burger and that our manager could make sure it was just the way you liked it. We will be happy to share your kind words with the team. Thank you for being a valued Accor member, and we look forward to welcoming you back soon! Best regards, Julia P., Deputy General Manager

Customer review rating 4.5/5

Regina W. Couples - Confirmed reviews ALL

Alles top.

Liebe Regina Vielen Dank für Ihr positives Feedback. Es freut uns zu hören, dass Sie mit unserem Angebot und der Konzentration auf das Wesentliche zufrieden waren. Wir schätzen Ihre Rückmeldung und hoffen, Sie bald wieder bei uns begrüssen zu dürfen. Freundliche Grüsse Julia P., Deputy General Manager

Customer review rating 3.5/5

Anurag M. Solo - Confirmed reviews ALL

I was extremely satisfied with my stay as far as room and food and location and house keeping was concerned but when it comes to luggage handling the staff does not even offer to help especially when guest are tired and have heavy luggage.sense of customer service is zero.

Dear Anurag, Thank you for sharing your feedback with us. We’re pleased to hear that you were satisfied with your room, food, location and housekeeping. Regarding the luggage handling, we would like to clarify that, as a 3-star hotel, we do not offer a porter service. In Switzerland, dedicated porter services are generally found in 5-star hotels. However, we do have luggage trolleys available at the entrance for our guests to use. That said, we understand that after a long journey, assistance can be appreciated, and we are sorry if you felt that our team was not sufficiently attentive. We will take your feedback on board and continue to encourage our team to offer assistance whenever possible. We hope to welcome you back and provide you with an even more pleasant stay. Best regards, Julia P., Deputy General Manager

Customer review rating 2.5/5

Stefan K. Business - Confirmed reviews ALL

No refrigerator in the rooms, Which in summer is not ideal.

Dear Stefan, Thank you for sharing your feedback with us. We’re very sorry that the absence of a refrigerator in your room had such a negative impact on your stay. Please note that refrigerators are not part of the standard room facilities at ibis hotels. However, we do have a refrigerator available in the ibis back office, and our team is happy to assist with storing items whenever possible. For a future stay, we would recommend checking the room amenities or using the refrigerator/minibar filter when making a reservation, as this will help you find a hotel that offers this facility in the room. We truly appreciate your feedback and hope that we will have the opportunity to welcome you again and provide you with a more enjoyable stay. Best regards, Julia P., Deputy General Manager

Customer review rating 5.0/5

Ingo K. Families - Confirmed reviews ALL

The hotel staff was great, very welcoming and accommodating.

Dear Ingo, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our breakfast and found our staff welcoming and accommodating. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Julia P., Deputy General Manager

Customer review rating 4.5/5

Anne M. W. Friends - Confirmed reviews ALL

Very pleasant.

Dear Anne M., Thank you for your kind feedback regarding our location, friendly service, and room design. We are delighted to hear that you had a pleasant experience at our hotel and appreciate your positive remarks. We would be delighted to welcome you back for another enjoyable stay. Best regards, Julia P., Deputy General Manager

Customer review rating 2.5/5

Maureen S. Friends - Confirmed reviews ALL

Front desk, personnel, housekeeping, breakfast coordinator, we’re all wonderful. But we were there for three nights and on the morning after the second night, we again mentioned that the AC was not working properly. Finally the technician fixed it and it was a little better for our third night. We then stayed for a fourth night with a tour group, in a different room, and the air conditioning did not work again all night. It really ruins a stay when you’re unable to sleep comfortably. Also having paid for breakfast and then looking at the breakfast served at the Novotel I think it was a very paired down breakfast comparing the two brands. With a total price of the hotel room for three days I don’t believe we received our moneys worth.

Dear Maureen, Thank you for taking the time to share such detailed feedback. We truly appreciate your kind words about our Front Desk, Housekeeping, breakfast team and the service you received from our colleagues. At the same time, I am very sorry that the air conditioning affected your stay so significantly. We completely understand how frustrating it is when you are unable to sleep comfortably. We are pleased that our technician was eventually able to improve the situation, but we regret that the problem occurred again during your subsequent stay in a different room. This is certainly not the experience we want our guests to have. Regarding breakfast, I would like to clarify that the breakfast offering is indeed different between Novotel and ibis, as they are two different hotel brands with different standards and price points. At Novotel, breakfast is offered at CHF 32 per person and corresponds to the breakfast offering of a 4-star hotel. At ibis, breakfast is offered at CHF 19 per person and corresponds to the offering of a 2-star hotel. We therefore understand that you noticed a difference between the two breakfast concepts. We are sorry that, considering the total price you paid, you did not feel that you received good value for your stay. We hope that despite these shortcomings, you will give us another opportunity to provide you with the comfortable experience you expected. Best regards, Julia P., Deputy General Manager

Customer review rating 2.5/5

Teimur A. Families - Confirmed reviews ALL

The room was nice and big and a cot was delivered after we checked in. The main issue was with a young agent at the desk who appeared to very dismissive and immature. E.g., when we asked to leave our bags in storage, his first reaction was “there is no space” which was annoying given when he checked 5 minutes later, there was plenty of space. When we returned, I informed him I left my wedding ring in my room, his reaction was “nothing has been reported, we will let you know if something is found” which again was extremely unhelpful. Thankfully an older and more mature person at the desk asked us for our room number and advised they would verify if housekeeping had checked the room or not.

Customer review rating 4.5/5

Jenny F. Couples - Confirmed reviews ALL

Very good service , lovely spacious accessible room

Dear Jenny, Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that our services and accessible room met your expectations. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Julia P., Deputy General Manager

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Extremely friendly and highly trained reception staff: it’s 5-star quality.

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

TOP GM

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Great hotel, perfectly located, very clean and all staff lovely and friendly

Customer review rating 5.0/5

Aline J. Families - Confirmed reviews ALL

Nice premises in a bit off the track district

Dear Aline, Thank you for your positive feedback. We are pleased to hear that you found our location convenient and appreciated our premises. Your comments are valuable to us as we strive to provide a comfortable experience for all our guests. Best regards, Julia P., Deputy General Manager

Customer review rating 3.5/5

Megan B. Solo - Confirmed reviews ALL

Helpful Staff, fixed A/C promptly, Location not ideal but close to a tram stop, Hotel next door (Novotel) had a nice restaurant. Disappointed with the cleanliness of the shower, lightness of the room and comfortableness of the bed (rather hard) - Also not pleased with the restaurant having music late in the evening.

Dear Megan, Thank you for taking the time to share your feedback. We are pleased to hear that our team was able to resolve the air conditioning issue promptly and that you appreciated the nearby tram connection as well as your experience at our restaurant The Flave. At the same time, we are sorry that the cleanliness of the shower, the room darkening, the comfort of the bed, and the evening music did not meet your expectations. Your comments have been shared with the relevant teams so we can review these points and continue improving our guests' experience. We appreciate your valuable feedback and hope to have the opportunity to welcome you again for a more enjoyable stay. Best regards, Julia P., Deputy General Manager

Customer review rating 4.5/5

Raymond S. Couples - Confirmed reviews ALL

Well located, comfortable, and the breakfast was worthwhile. Would have awarded 10 points but for the lack of fridge and kettle. Thanks

Dear Raymond, Thank you very much for your wonderful review and for your kind comments about our location, comfortable rooms, and breakfast. We are delighted to know you enjoyed your stay. We also appreciate your feedback regarding the missing fridge and kettle. For your convenience, a kettle is available in the lobby for all guests to use. If you need to store any food or medication, our reception team is happy to keep items in the refrigerator behind the front desk. We also offer rental minibars for an additional charge should you prefer to have a fridge in your room. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back again soon. Best regards, Julia P., Deputy General Manager

Customer review rating 4.0/5

Marineis R. D. S. Friends - Confirmed reviews ALL

The room was comfortable. It would be nice if it had a small fridge inside.

Dear Marineis, Thank you for your review! We’re delighted to hear that you enjoyed our convenient location and found your room comfortable. Thank you as well for your suggestion regarding a minibar. Our rooms are not equipped with one, but we do have a refrigerator behind the Front Office where we are happy to store any items for our guests during their stay. Please don't hesitate to ask our team if you ever need this service. We hope to have the pleasure of welcoming you back again soon! Best regards, Julia P., Deputy General Manager

Other web-users rate our hotel

  • 525 reviews 9/10 Location
  • 714 reviews 6.5/10 Room
  • 799 reviews 9.3/10 Service
  • 11 reviews 8.6/10 WiFi
  • 361 reviews 7.6/10 Breakfast
  • 339 reviews 8.2/10 Cleanliness

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