Dear Ingo, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our breakfast and found our staff welcoming and accommodating. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Julia P., Deputy General Manager

Dear Anne M., Thank you for your kind feedback regarding our location, friendly service, and room design. We are delighted to hear that you had a pleasant experience at our hotel and appreciate your positive remarks. We would be delighted to welcome you back for another enjoyable stay. Best regards, Julia P., Deputy General Manager

Dear Maureen, Thank you for taking the time to share such detailed feedback. We truly appreciate your kind words about our Front Desk, Housekeeping, breakfast team and the service you received from our colleagues. At the same time, I am very sorry that the air conditioning affected your stay so significantly. We completely understand how frustrating it is when you are unable to sleep comfortably. We are pleased that our technician was eventually able to improve the situation, but we regret that the problem occurred again during your subsequent stay in a different room. This is certainly not the experience we want our guests to have. Regarding breakfast, I would like to clarify that the breakfast offering is indeed different between Novotel and ibis, as they are two different hotel brands with different standards and price points. At Novotel, breakfast is offered at CHF 32 per person and corresponds to the breakfast offering of a 4-star hotel. At ibis, breakfast is offered at CHF 19 per person and corresponds to the offering of a 2-star hotel. We therefore understand that you noticed a difference between the two breakfast concepts. We are sorry that, considering the total price you paid, you did not feel that you received good value for your stay. We hope that despite these shortcomings, you will give us another opportunity to provide you with the comfortable experience you expected. Best regards, Julia P., Deputy General Manager

Dear Jenny, Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that our services and accessible room met your expectations. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Julia P., Deputy General Manager

Dear Aline, Thank you for your positive feedback. We are pleased to hear that you found our location convenient and appreciated our premises. Your comments are valuable to us as we strive to provide a comfortable experience for all our guests. Best regards, Julia P., Deputy General Manager

Dear Megan, Thank you for taking the time to share your feedback. We are pleased to hear that our team was able to resolve the air conditioning issue promptly and that you appreciated the nearby tram connection as well as your experience at our restaurant The Flave. At the same time, we are sorry that the cleanliness of the shower, the room darkening, the comfort of the bed, and the evening music did not meet your expectations. Your comments have been shared with the relevant teams so we can review these points and continue improving our guests' experience. We appreciate your valuable feedback and hope to have the opportunity to welcome you again for a more enjoyable stay. Best regards, Julia P., Deputy General Manager

Dear Raymond, Thank you very much for your wonderful review and for your kind comments about our location, comfortable rooms, and breakfast. We are delighted to know you enjoyed your stay. We also appreciate your feedback regarding the missing fridge and kettle. For your convenience, a kettle is available in the lobby for all guests to use. If you need to store any food or medication, our reception team is happy to keep items in the refrigerator behind the front desk. We also offer rental minibars for an additional charge should you prefer to have a fridge in your room. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back again soon. Best regards, Julia P., Deputy General Manager

Dear Marineis, Thank you for your review! We’re delighted to hear that you enjoyed our convenient location and found your room comfortable. Thank you as well for your suggestion regarding a minibar. Our rooms are not equipped with one, but we do have a refrigerator behind the Front Office where we are happy to store any items for our guests during their stay. Please don't hesitate to ask our team if you ever need this service. We hope to have the pleasure of welcoming you back again soon! Best regards, Julia P., Deputy General Manager

Dear Fabiano, Thank you for taking the time to share your feedback. We understand your disappointment and appreciate the opportunity to address your concerns. We have responded to your request on several occasions, both directly and through Booking.com, and in each response we explained that, unfortunately, we are unable to modify, cancel, refund, or change reservations booked under a non-refundable rate. As your reservation was made through a third-party partner under a non-flexible rate, it is subject to the terms and conditions accepted at the time of booking. These conditions form part of our agreement with our distribution partners and are supported by our internal booking policies. For this reason, we are unable to make exceptions by changing the stay dates, even when requested in advance. We sincerely regret that we could not accommodate your request and understand that this has been frustrating for you. However, we must apply the same booking conditions consistently to all guests to ensure fairness and compliance with our contractual obligations. We are especially sorry to learn that this experience has influenced your decision not to stay with us in the future. Thank you again for sharing your feedback. While we are unable to reconsider the original charge, we do hope to have the opportunity to welcome you in the future and provide you with a more positive experience. Best regards, J. Pfleiderer, Deputy General Manager

Dear Debby, Thank you for your feedback regarding your recent stay. We appreciate your positive remarks about our location and staff. However, we sincerely apologize for the issues you encountered with the linen and plastic cups. Your comments will be taken into consideration as we strive to improve our guest experience. Best regards, Julia P., Deputy General Manager

Dear Kanti, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your clean, quiet, and comfortable room during your stay. Regarding the in-room amenities, we appreciate your suggestion. As an ibis hotel, kettles in the rooms are not part of our standard equipment. However, we do provide a kettle station in the lobby where guests can prepare hot drinks. We will certainly take your feedback into consideration, as we always aim to improve our guests’ experience. We also understand your comment regarding the availability of cafés in the morning. If you do not wish to have the full breakfast but would simply like to enjoy a cup of coffee or tea, our team at our bar & restaurant The Flave, as well as our ibis breakfast area, will be happy to serve you an individual cup. Our team is also always available to recommend nearby cafés and places to enjoy a coffee. Thank you again for your valuable feedback. We hope to welcome you back soon and provide you with another pleasant stay. Best regards, Julia P., Deputy General Manager

Dear Krasimir, Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our convenient location close to the train station and Technopark. Regarding the Wi-Fi, we understand your concern. We will take your comment into consideration as we continue to review our services. Concerning breakfast, we are a little surprised to read that there was no fruit available, as our buffet includes a fruit salad as well as two large bowls with two different types of fresh fruit. For your next visit, please do not hesitate to approach our team if you are missing anything from the breakfast buffet. We are always happy to assist and do our best to provide our guests with a pleasant and enjoyable experience. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Best regards, Julia P., Deputy General Manager

Dear Dominique, Thank you for your message. Our Housekeeping team has already been in contact with you regarding your lost earbuds and has taken care of your request. We hope that we will have the pleasure of welcoming you back to Zurich and our hotel again soon. Best regards, Julia P., Deputy General Manager

Dear Sipho, Thank you very much for your kind feedback. We are happy to hear that you found the hotel comfortable and clean, and that our team was helpful during your stay. We are truly sorry to hear that the breakfast selection did not fully meet your dietary needs. We understand how important it is to have suitable options, and we regret that this was not adjusted despite your comment on the first morning. Please note that we also regularly offer turkey options as well as a selection of hot and cold vegetarian products on our breakfast buffet as alternatives to pork products. Next time please ask our team, they are happy to help. Your feedback has been shared with our breakfast team to further improve both variety and responsiveness to guest preferences. We hope to have the opportunity to welcome you again and provide an even better experience. Best regards, Julia P., Deputy General Manager

Dear Diane, Thank you for taking the time to share your feedback. We are delighted to hear that you found our team incredibly helpful and enjoyed our breakfast. Your kind words will be shared with our staff. We also appreciate your suggestions regarding the in-room safe and the pillows. We provide one pillow per person as standard. If you would like additional pillows, you can easily request them via the QR code in your room, by calling the reception, or by asking our reception team directly. We are always happy to help make your stay as comfortable as possible. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back again in the future. Best regards, Julia P., Deputy General Manager