Novotel Zurich City-West 4 stars

Customer review rating (ALL Rating) 4.4/5 866 reviews

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Description

Hotel extras

  • Green Key

  • Easy access from the airport and downtown

  • Event hotel with natural light and high-speed internet

  • Pool & gym with the latest cardio and calisthenics equipment

  • Fun and excitement in 2 escape rooms

Our accommodation(s)

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Hotel location

Novotel Zurich City-West

Schiffbaustrasse 13, Am Turbinenplatz
8005 ZURICH
Switzerland

GPS:47.38923, 8.51656

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE FLAVE OF ZURICH

THE FLAVE OF ZURICH restaurant takes you on a journey where LOCAL ROOTS meet MEDITERRANEAN SOUL. Regional ingredients and Mediterranean flavors merge to create a taste experience that is both familiar and refreshingly new.

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Our guest reviews

Our guest reviews

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ALL Rating  4.4/5  866 reviews

Customer review rating 4.0/5

Vijayalakshmi R. Business - Confirmed reviews ALL

The bed size should be little, bigger and sofa was not comfortable at all

Dear Vijayalakshmi, Thank you for your feedback regarding your recent stay. We are pleased to hear you found our location convenient. We appreciate your comments about the bed size and sofa comfort, as guest comfort is of utmost importance to us. Goodbye, Julia P., Deputy General Manager

Customer review rating 5.0/5

Karen D. Families - Confirmed reviews ALL

We loved our stay. The air con in the rooms worked so well in the heat wave. Breakfast was delicious, the playground in the courtyard was lovely, and the pool was clean.

Dear Karen, Thank you very much for your fantastic review. We are delighted to hear that you loved your stay with us. It is wonderful to know that our air conditioning helped keep you comfortable and that you enjoyed our delicious breakfast, the playground in the courtyard, and our indoor swimming pool. Your kind feedback means a lot to our team, and we are pleased that we could contribute to an enjoyable and relaxing stay for you and your family. We look forward to welcoming you back to Novotel Zürich City West soon. Best regards, Julia P., Deputy General Manager

Customer review rating 2.5/5

Georgina D. Families - Confirmed reviews ALL

We love the hotel and are returning customers I was very disappointed on our final morning though when told we couldn’t store some bags for the duration of our trip over to Interlaken. I do appreciate this is hotel policy- but as returning customers who have taken a suite twice I was surprised there wasn’t an exception. Equally, customer service was incredibly poor and I say this as someone who works in customer service. If I was telling someone there plan for storing luggage was not possible I’d be printing them a map of HB station to show them where to go. Not telling them- and I quote ‘It is what it is’ I believe the lady on the desk was called Julia. She also told me she was the manager in charge at the time when I tried to escalate my problem- I do not believe this to be the case but could be wrong. I leave your hotel wondering if we would stay again as we do value customer service on our trips. Regards, Georgina

Dear Georgina, Thank you for taking the time to share your experience following your recent stay with us at Novotel Zurich City-West. We are pleased to hear that you enjoyed the hotel and sincerely appreciate your loyalty as returning guests. I was sorry to learn about your disappointment with the front desk service during your final morning. While we always aim to accommodate our guests’ needs wherever possible, our luggage storage policy is applied consistently to ensure fairness for all guests and to maintain operational capacity. From a service perspective, you will certainly understand that a consistent application of such policies is necessary to avoid capacity constraints and operational challenges that can arise when exceptions are made. We do, however, understand how inconvenient this situation may have been and appreciate your understanding. Exceptional guest service is a core priority for us, and your comments will be shared with our team to reinforce the importance of clear, respectful, and empathetic communication in all situations. We are truly sorry that this moment had such a strong impact on your overall impression of your stay, as this is certainly not the experience we wish to create for our guests. Thank you once again for your comments, and we hope to have the opportunity to welcome you back in the future. Best regards, Julia P., Deputy General Manager

Customer review rating 4.5/5

Edwige S. Business - Confirmed reviews ALL

nice room for the stay, always to work in correct conditions. Boiler and tea bags appreciated. Nice terrasse for the warm evening.

Dear Edwige, Thank you for your positive feedback regarding your stay. We are pleased to hear that you enjoyed the spacious room, the amenities provided, and the terrace. Your satisfaction is important to us, and we look forward to welcoming you back. Best regards, Julia P., Deputy General Manager

Customer review rating 3.0/5

Ulas V. Families - Confirmed reviews ALL

bed sheet not ready on arrival, breakfast not satisfying and too crowded, no sleppers in room

Dear Ulas, Thank you for your feedback regarding your recent stay. I regret to learn about the issues you encountered with service, room preparation, and breakfast experience. Your comments are valuable, and they will be taken into consideration for future improvements. Slippers and other amenities can be requested through the QR Code in the room or at the reception. We hope to welcome you again. Best regards, Julia P., Deputy General Manager

Other web-users rate our hotel

  • 629 reviews 8.8/10 Location
  • 840 reviews 6.9/10 Room
  • 970 reviews 8.6/10 Service
  • 16 reviews 6.9/10 WiFi
  • 447 reviews 7.8/10 Breakfast
  • 403 reviews 5.5/10 Comfort
  • 387 reviews 7.8/10 Cleanliness

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