Mercure Hotel Freiburg Am Muenster 3.5 stars

Customer review rating (ALL Rating) 4.6/5 1,874 reviews

Mercure Hotel Freiburg Am Muenster - Image 1
Mercure Hotel Freiburg Am Muenster - Image 2
Mercure Hotel Freiburg Am Muenster - Image 3
Mercure Hotel Freiburg Am Muenster - Image 4

Description

Hotel extras

  • Our hotel features stylishly designed rooms and air conditioning.

  • GREEN KEY & VDR certified

  • PARKING: paid public indoor car park under the hotel; parking on level P1

  • The hotel is located in a prime central spot at the heart of the old town.

  • The hotel has three meeting rooms for a total of up to 140 people.

Our accommodation(s)

Hotel location

Mercure Hotel Freiburg Am Muenster

Auf der Zinnen 1
79098 FREIBURG
Germany

GPS:47.99752, 7.854613

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE FLAVE

Welcome to The Flave of Freiburg, your cosy hotel bar! We welcome you to relaxed evenings with refreshing drinks. Please note that opening hours may vary. Usually closed on Thursdays and Sundays.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,874 reviews

Customer review rating 3.0/5

Bhubanananda H. Families - Confirmed reviews ALL

The location is very good if you want to stay closer to the city centre. The room was clean and well equipped. The family room given was very cramped up and the quality of bed was not so good. The room was very warm and the AC was not working at all. When called reception for help, we were told that the AC is not working for the entire hotel.

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found our location convenient and appreciated the cleanliness and equipment of your room. However, we regret that the family room did not meet your expectations in terms of space and comfort. Additionally, we apologize for the discomfort caused by the temperature and the air conditioning issue. We understand how important a comfortable environment is for our guests, and we appreciate your understanding in this matter. We hope we can welcome you and your family in the near future. Sincerely, Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

Customer review rating 1.5/5

Laura K. Couples - Confirmed reviews ALL

Location was good and staff were friendly. The beds were so hard I didn’t get much sleep. I’ve had a number of back operations and the mattress was terrible. Every morning between 8-8.30am housekeeping would knock on our door and wake us up after already having hardly any sleep due to the mattress. I left feeling exhausted. My mobility isn’t the best and the shower leaked pretty badly and it was extremely slippery trying to get out of the shower. Reception allowed us to check out at 1pm, which was kind of them but this mustn’t have been communicated with house keeping because housekeeping knocked on our door a further 2 times and let themselves in 3 times while we were still in the room.

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your positive remarks about our location and the friendliness of our staff. However, we sincerely apologize for the discomfort you experienced due to the mattress quality and the disturbances from housekeeping. We understand the importance of a restful environment, especially given your medical history, and I regret that this was not provided during your visit. Additionally, we are sorry to hear about the issues with the shower and the repeated interruptions from housekeeping. It is our policy to ensure that guests have a comfortable and undisturbed stay, and your experience clearly did not align with this standard. We will ensure that your concerns are addressed with our team to improve our communication and service. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future under more favorable circumstances. Kind regards Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

Customer review rating 4.5/5

Ian H. Friends - Confirmed reviews ALL

The room was spacious and comfortable, the breakfast was excellent, the staff were friendly and professional. Only problem I had was that the hotel air-conditioning was not operational during the first 2 days of the stay. My west-facing room became hot due to the warm sunny weather which made sleeping difficult.

Dear Guest, Thank you for sharing your experience at Mercure Hotel Freiburg am Münster. We are delighted to hear that you enjoyed the spacious accommodations and our excellent breakfast. However, we apologize for the inconvenience caused by the air-conditioning during your stay. Please know that we continuously strive to enhance our facilities and appreciate your feedback regarding this matter. We hope we can welcome you again in the near future. Best regards Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

Customer review rating 2.0/5

Pascal D. Business - Confirmed reviews ALL

Old facility, Warm room (no decent airco), Smelly stairway, Basic breakfast

Dear Guest, Thank you for your feedback. We appreciate your comments regarding the location and comfort of our facilities. We are continuously working to enhance our services and facilities to provide a more pleasant experience for our guests. Thank you for choosing our hotel and hopefully visit us again soon. Best regards Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

Customer review rating 4.5/5

Pierre V. Couples - Confirmed reviews ALL

Beautiful hotel in central position

Dear Guest, Thank you for your positive feedback regarding our hotel's location and beauty. We are pleased to hear that you enjoyed your stay and appreciate your kind words. We hope we will be a part of your future travels. Best regards Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

Other web-users rate our hotel

  • 1,054 reviews 9.4/10 Location
  • 1,040 reviews 7.7/10 Room
  • 859 reviews 9.1/10 Service
  • 12 reviews 8.5/10 WiFi
  • 601 reviews 8.4/10 Breakfast
  • 431 reviews 7.3/10 Cleanliness
  • 236 reviews 4.2/10 Value
  • 129 reviews 5.4/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Fribourg