Mercure Hotel Freiburg Am Muenster 3.5 stars

Customer review rating (ALL Rating) 4.6/5 1,884 reviews

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Description

Hotel extras

  • Our hotel features stylishly designed rooms and air conditioning.

  • GREEN KEY & VDR certified

  • PARKING: paid public indoor car park under the hotel; parking on level P1

  • The hotel is located in a prime central spot at the heart of the old town.

  • The hotel has three meeting rooms for a total of up to 140 people.

Our accommodation(s)

Hotel location

Mercure Hotel Freiburg Am Muenster

Auf der Zinnen 1
79098 FREIBURG
Germany

GPS:47.99752, 7.854613

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE FLAVE

Welcome to The Flave of Freiburg, your cosy hotel bar! We welcome you to relaxed evenings with refreshing drinks. Please note that opening hours may vary. Usually closed on Thursdays and Sundays.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,884 reviews

Customer review rating 0.5/5

Bruno G. Families - Confirmed reviews ALL

When we arrived at the hotel, we were given a room with only one bed for adults and no bed at all for the children, despite the reservation clearly including them. To “solve” the issue, the staff supposedly upgraded us to a superior room, but it turned out to be even worse. Water from the heater was dripping into a container all night long, making constant noise and making it impossible to sleep properly. Overall, it was a very disappointing and frustrating experience, and definitely not what we expected from this hotel.

Dear Guest, You have reviewed us on several platforms. We understand your frustration and apologize again. You have already received a detailed response via one of the other platforms. Kind regards Sarah Folk Guest Relation Manager Mercure Hotel Freiburg

Customer review rating 4.5/5

Paul W. Couples - Confirmed reviews ALL

The hotel is a short walk (20 mins) from the HbF. We stayed for five nights at the beginning of trip. Our room on the sixth floor overlooked Schlossberg and the bus park for tourist and school buses. The hotel was convenient for shops, tourist sights and a surprisingly lively and affordable restaurant scene.

Dear Guest, Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you appreciated our prime location, which indeed allows easy access to the charm of Freiburg's old town and its vibrant dining options. It is also wonderful to know that you enjoyed the view from your room. We hope to welcome you back for another memorable stay in the future. Best regards, Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

Customer review rating 4.5/5

David Q. Couples - Confirmed reviews ALL

Lovely bar and restaurant area but it is a pity that that there is not much on the menu so we never ate there. Breakfast is good though

Dear Guest, Thank you for your positive feedback regarding your stay. We are pleased to hear that you found your room comfortable and our staff accommodating. We understand your criticism regarding the menu selection and would like to apologize. We are currently reviewing this existing concept. We hope to welcome you back soon. Kind regards Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

Customer review rating 5.0/5

Royston T. Business - Confirmed reviews ALL

Smooth

Dear Guest, Thank you for your positive feedback regarding your stay with us. We are pleased to hear that you found our location comfortable and that your experience was smooth. We look forward to welcoming you back in the future. Best regards, Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

Customer review rating 4.5/5

Ursula G. Families - Confirmed reviews ALL

We had a pleasant stay, great view from the balcony.

Dear Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the beautiful view from your balcony. It is always our goal to provide a pleasant experience for our guests. Thank you for choosing our hotel and hopefully visit us again soon. Best regards, Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

Other web-users rate our hotel

  • 1,070 reviews 9.4/10 Location
  • 1,053 reviews 7.8/10 Room
  • 888 reviews 9.1/10 Service
  • 13 reviews 8.6/10 WiFi
  • 620 reviews 8.3/10 Breakfast
  • 432 reviews 7.6/10 Cleanliness
  • 238 reviews 3.7/10 Value
  • 141 reviews 5.7/10 Food

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