Mercure Garut City Center 4 stars

Customer review rating (ALL Rating) 4.7/5 261 reviews

Mercure Garut City Center - Image 1
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Description

Hotel extras

  • Strategic location surrounded by businesses and local attractions

  • Beautiful warm infinity pool surrounded by natural sceneries

  • ANTARA restaurant serving finest local delicacies and international flavours

  • Multiple pillarless ballrooms cater more than 400 people for your event and meetings

  • Strategically integrated with Ciplaz Mall

Our accommodation(s)

Book this hotel
Room 1

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • Wireless internet in your room

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 25 m² / 269 sq ft
  • Views: Garden View

This 28 sqm space features a double bed, and a 55-inch Google QLED TV. It's your ideal retreat for relaxation and discovery.

  • Views:

    Mountain view

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • Wireless internet in your room

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

At 28sqm, our Privilege Room is designed for comfort and convenience, with two single beds, a daybed sofa with a versatile table for dining or working.

  • Views:

    Mountain view

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • Wireless internet in your room

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

The 32 sqm Privilege Room features a queen-size bed and a private balcony with garden or mountain views, as well as a 55-inch Google QLED TV, a modern bathroom, an espresso machine and pods.

  • Views:

    Mountain view

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • Wireless internet in your room

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Experience modern comfort in our Privilege Room, with spacious balcony mountain views, two comfortable single beds, a daybed, an espresso machine and pods, as well as soft drinks, fruit juice upon arrival.

  • Views:

    Mountain view

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • Wireless internet in your room

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

Deluxe Suite - 1 king-size bed

Elevate your stay in our Deluxe Suite, a 60sqm retreat with balcony, equipped with a king-size bed, a spacious wardrobe, and a espresso machine and a complimentary mini bar. The suite also entitles you to a premium F&B tasting at the hotel bar.

  • Views:

    Mountain view

Max. number of persons
3
Area
From 60 m² / 645 sq ft

Bedding

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • Wireless internet in your room

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

Privilege Suite - 1 king-size bed

Discover comfort in the 65 sqm Privilege Suite, with king-size bed, a separate living room, a private bathtub at the spacious balcony with breathtaking mountain views, an espresso machine and pods, and a premium local bites tasting at the bar.

  • Views:

    Mountain view

Max. number of persons
3
Area
From 65 m² / 699 sq ft

Bedding

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • Wireless internet in your room

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Mercure Garut City Center

Jalan Guntur No. 02, Pakuwon, Kecamatan Garut Kota
44118 Garut
Indonesia

GPS:-7.21164, 107.90034

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 160 rooms
  • One room for people with reduced mobility
  • 13 connecting rooms
  • 107 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • English
  • Indonesian

Reduced mobility Facilities

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Hotel access

Shuttle

  • BDO Additional charge
  • HUSEIN SASTRANEGARA Additional charge

Catering

One Restaurant

One Bar

Room service

  • Hot meals

Breakfast

  • Breakfast à la carte
  • Express

Snack and beverage machine

  • Snack and beverage machine

BBQ / Picnic Area

  • BBQ / Picnic Area

Business

10 Meeting rooms

Business Center

  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Well-being

Warm Infinity Pool

  • Outside

ANTARA

ANTARA celebrates both Indonesian cuisine and international delights, as well as West Java's rich culinary traditions - complemented by the stunning views of the surrounding mountains and our serene infinity pool.

Cooking style
International
Capacity
250
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area

Payment

  • Cash
  • Credit card
  • Other

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

ANTARA celebrates both Indonesian cuisine and international delights, as well as West Java's rich culinary traditions - complemented by the stunning views of the surrounding mountains and our serene infinity pool.

At our Lobby Lounge, light meals and refreshing drinks are served with a local twist. Whether you're savouring a quick bite or enjoying a leisurely refreshment, let the lively ambience and delightful flavours spark new connections and conversations.

Relax by our warm infinity swimming pool, where the surrounding mountain views and fresh cool air create a peaceful escape. Perfectly located near the hotel's restaurant, private event space and gym, the pool offers a refreshing retreat.

Celebrate your special day in Papandayan Ageung Ballroom, a 480sqm pillarless space that hosts up to 436 guests. With its carpeted flooring and expansive layout, this venue is ideal for an unforgettable wedding.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  261 reviews

Customer review rating 5.0/5

Elisabeth M. R. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Ofy Y. Families - Confirmed reviews ALL

Customer review rating 4.0/5

Dwi R. M. Friends - Confirmed reviews ALL

Customer review rating 4.5/5

Suli H. Friends - Confirmed reviews ALL

Customer review rating 4.5/5

Liana A. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Ofy Y. Families - Confirmed reviews ALL

all is good excellent

Customer review rating 4.0/5

Dwi R. M. Friends - Confirmed reviews ALL

The hotel is well located in the city center. We got upgraded for 1 of 2 rooms we booked.

Customer review rating 4.5/5

Suli H. Friends - Confirmed reviews ALL

The hotel is strategically located in the city center, right next to a shopping mall, making it very convenient. The room was comfortable, clean, and just the right size, with all the necessary amenities provided. The staff were also friendly, attentive, and quick to assist whenever needed. Overall, it was a great stay! The only area for improvement would be the soundproofing, as noise from other guests was occasionally disturbing. With better soundproofing, this hotel would easily be a 10/10

Customer review rating 4.5/5

Liana A. Families - Confirmed reviews ALL

I’d give our stay 9/10. There were so many plus points, even from before we actually arrived. Mega from the Reservation team was incredibly helpful and attentive throughout the booking process, and everything we had discussed beforehand was delivered exactly as promised. My kids absolutely loved the welcoming gift and the congratulatory greetings written on the mirror. Such a small gesture, but it really made them feel special. ❤️ The check-in process was quick and smooth, which was much appreciated after traveling with kids. The valet service was also a huge help, especially considering the hotel is integrated with the mall. The room itself was clean and comfortable, with stable hot water and cold AC throughout our stay. Housekeeping and the reception team also deserve a special mention for their fast responses and helpful service. The warm swimming pool was definitely a big plus point, especially for families with children. One small suggestion would be to make the smaller pool warm as well, since younger kids tend to spend more time there. Having a shower & changing room in the pool area would also make the experience even better, as it would be much more practical for families and help kids avoid getting cold while walking back to the room. And now, a special shoutout to the restaurant team during breakfast: two thumbs up! 👍👍 I happened to chat with Chef Pandji at the pastry station and asked whether one of the breads was a salt bread. It turned out to be a sweet bread, which was totally fine. To my surprise, over the next two days, the team prepared a special R&D version of salt bread for us to try. Before our last morning, I casually mentioned that my kids had fallen in love with kue cubit while exploring Garut. The next day — voila! — a special plate of kue cubit was delivered to our table. Honestly, I have no idea how the team managed to know exactly when we arrived for breakfast each morning, but we absolutely loved this level of attention and thoughtfulness! It really made us feel cared for. It was such a pity that on our last day, my kids suddenly felt unwell, and we had to rush back to the room, so I didn’t get the chance to share my feedback about the salt croissant in person. One final small suggestion: it would be even better if the room’s trash bins were lined with plastic bags for added convenience and hygiene. Overall, it was a truly enjoyable stay with many thoughtful touches that made a real difference, especially for families with children. We would be very happy to come back.

Customer review rating 4.5/5

Shandy D. U. Friends - Confirmed reviews ALL

It was a pleasant stay, we had our rooms upgraded into balcony so we could have mountains views from balcony.

Customer review rating 2.5/5

Mohammad S. Families - Confirmed reviews ALL

I often stay at hotels with vacation my family for long stay (min. 4 days) including at 5-stars hotel. I previously stayed at Hotel Mercure Ancol and had a memorable experience; the staff were friendly, the facilities were excellent, and there was a various variety of breakfast options. I expected a similar experience at Hotel Mercure Garut. Unfortunately, my stay in Mercure Garut was not good experience. During my 4 days stay, the breakfast menu was less options, it just one chicken menu as main course and one vegetable in day by day. The quality of the pastries was also unappealing. This was a very poor breakfast variety for a 4-star hotel. And also the woman staff when I checked in was not polite, no smile. I hope to see improvements in the future.

Customer review rating 4.5/5

Iqbal M. Business - Confirmed reviews ALL

Breakfast menu needs more varian local

Customer review rating 5.0/5

Meirita K. Families - Confirmed reviews ALL

Nice room and very well located in the city

Customer review rating 5.0/5

Mariana D. K. Families - Confirmed reviews ALL

Nice and lovely stay. The room is clean, spacious with nice view of the mountain. There's some minor misunderstanding but it's resolved well. Thank you Mercure

Customer review rating 5.0/5

Jebbie P. Families - Confirmed reviews ALL

My family choose Mercure Garut City Center because we are attracted at the Thematic kids friendly room. And we want to celebrate my child's birthday there. Hotel stuff went all the way to help decorate the room and were very helpful. Overall, my family really enjoy the stay there.

Customer review rating 4.5/5

Natalia A. Families - Confirmed reviews ALL

Well location (city center, near shopping mall, easy modern and traditional food access), comfortable stay (clean room, free EV charging station, nice breakfast buffet (free for kids <11yo), warm water pool)

Customer review rating 5.0/5

Yehuda I. S. Friends - Confirmed reviews ALL

It was amazing!

Dear Valued Guest, Thank you very much for taking the time to share your kind review and for choosing to stay with us. We are truly delighted to know that you had a positive experience, and we sincerely appreciate your encouraging feedback. Your kind words serve as a great motivation for our team to consistently deliver the best possible service and memorable experiences for all our guests. We will continue to strive to maintain high standards of hospitality and continuously improve our services to ensure every stay is enjoyable and comfortable. We look forward to welcoming you back again in the near future. Best regards, Winaryo Wasdi General Manager

Customer review rating 5.0/5

Tina K. Families - Confirmed reviews ALL

Mercure the best

Kepada tamu yang terhormat, Terima kasih telah meluangkan waktu untuk membagikan ulasan mengenai pengalaman menginap Anda di Mercure Garut City Center. Kami sangat senang mengetahui bahwa seluruh layanan dan fasilitas yang kami sediakan dapat memberikan kepuasan selama masa menginap Anda. Ulasan positif seperti ini menjadi penyemangat bagi seluruh tim kami untuk terus memberikan pelayanan terbaik dan menciptakan pengalaman yang berkesan bagi setiap tamu. Kami berharap dapat menyambut Anda kembali di Mercure Garut City Center pada kesempatan berikutnya. Hormat kami, Winaryo Wasdi General Manager

Customer review rating 5.0/5

Ivan C. Families - Confirmed reviews ALL

Thank you so much to Ibu Mega Silvanti for helping us with the reservation process through Accor. Everything went very smoothly 😊 Our stay at Mercure Garut was truly satisfying! The room was clean and comfortable, and the check-in and check-out processes were very quick and smooth. The location is very strategic, right next to the mall, and it’s very easy to find plenty of places to eat nearby. The hotel staff were very friendly and helpful. The swimming pool isn’t very big, but it was more than enough for our kids, and the water was warm 😍 Breakfast was delicious, with a great variety of food options. We’re so happy with our stay, and honestly, we were quite surprised that Mercure Garut was even better than some Mercure hotels we’ve stayed at in bigger cities. We will definitely come back again! ❤️

Dear Mr. Ivan, Thank you very much for taking the time to share your kind review and for choosing to stay with us. We are truly delighted to know that you had a positive experience, and we sincerely appreciate your encouraging feedback. Your kind words serve as a great motivation for our team to consistently deliver the best possible service and memorable experiences for all our guests. We will continue to strive to maintain high standards of hospitality and continuously improve our services to ensure every stay is enjoyable and comfortable. We look forward to welcoming you back again in the near future. Best regards, Winaryo Wasdi General Manager

Customer review rating 4.5/5

Muhamad F. Families - Confirmed reviews ALL

Room is nice, the pool is hot and open until 8PM very nice. Breakfast deliciouz

Dear Valued Guest, Thank you very much for taking the time to share your kind review and for choosing to stay with us. We are truly delighted to know that you had a positive experience, and we sincerely appreciate your encouraging feedback. Your kind words serve as a great motivation for our team to consistently deliver the best possible service and memorable experiences for all our guests. We will continue to strive to maintain high standards of hospitality and continuously improve our services to ensure every stay is enjoyable and comfortable. We look forward to welcoming you back again in the near future. Best regards, Winaryo Wasdi General Manager

Customer review rating 4.0/5

Kieqi D. M. Friends - Confirmed reviews ALL

The hotel is quite clean and breakfast is delicious. A suggestion regardingthe egg station: please replace the stove or frying pan, as the queue becomes very long when there are many guests.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at Mercure Garut City Center. We are pleased to know that you found the hotel clean and enjoyed our breakfast. We also appreciate your suggestion regarding the egg station. Your feedback regarding the equipment and the waiting time during busy periods has been noted and will be shared with the relevant team for further evaluation. We look forward to welcoming you back to Mercure Garut City Center on your next visit. Warm regards, Winaryo Wasdi General Manager

Customer review rating 4.5/5

Belinda G. Families - Confirmed reviews ALL

Good & Recommended Hotel

Dear Valued Guest, Thank you very much for taking the time to share your kind review and for choosing to stay with us. We are truly delighted to know that you had a positive experience, and we sincerely appreciate your encouraging feedback. Your kind words serve as a great motivation for our team to consistently deliver the best possible service and memorable experiences for all our guests. We will continue to strive to maintain high standards of hospitality and continuously improve our services to ensure every stay is enjoyable and comfortable. We look forward to welcoming you back again in the near future. Best regards, Winaryo Wasdi General Manager

Customer review rating 5.0/5

Sahbi N. Couples - Confirmed reviews ALL

Good hotel nice room comfortable

Dear Valued Guest, Thank you very much for taking the time to share your kind review and for choosing to stay with us. We are truly delighted to know that you had a positive experience, and we sincerely appreciate your encouraging feedback. Your kind words serve as a great motivation for our team to consistently deliver the best possible service and memorable experiences for all our guests. We will continue to strive to maintain high standards of hospitality and continuously improve our services to ensure every stay is enjoyable and comfortable. We look forward to welcoming you back again in the near future. Best regards, Winaryo Wasdi General Manager

Customer review rating 4.5/5

Eko P. Business - Confirmed reviews ALL

More than two months stay Mercure Garut gave me unforgettable experience. I particularly love the view when breakfast, surrounded by mountains it gives you chills.

Dear Mr. Eko, Thank you very much for taking the time to share your kind review and for choosing to stay with us. We are truly delighted to know that you had a positive experience, and we sincerely appreciate your encouraging feedback. Your kind words serve as a great motivation for our team to consistently deliver the best possible service and memorable experiences for all our guests. We will continue to strive to maintain high standards of hospitality and continuously improve our services to ensure every stay is enjoyable and comfortable. We look forward to welcoming you back again in the near future. Best regards, Winaryo Wasdi General Manager

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