Hotel for travellers looking for local and authentic experiences
Awaken your senses with the lush mountainscapes and the cool, crisp air of West Java, all from the comfort of your room or our beautiful infinity pool. Whether you're here to escape the heat or to embark on a new adventure, Mercure Garut City Center is your perfect base for discovering the local charm and natural wonders that make it a true gem. Feel local everywhere and let Mercure Garut City Center elevate your stay with a blend of warm hospitality, local insights, and a dynamic, spirited atmosphere.
Discover local charm in the vibrant surroundings of our hotel. Just a short journey away from the Garut Train Station and the Tegalluar WHOOSH fast train station, nearby attractions include Tropikana Waterpark, Mount Papandayan and Santolo Beach.
Welcome to Mercure Garut, where the lush mountainscapes and fresh cool air of West Java await. Our warm hospitality with local insights and a dynamic atmosphere, ensuring that you "Feel Local Everywhere".
Winaryo Wasdi, Hotel Management
Hotel extras
Strategic location surrounded by businesses and local attractions
Beautiful warm infinity pool surrounded by natural sceneries
ANTARA restaurant serving finest local delicacies and international flavours
Multiple pillarless ballrooms cater more than 400 people for your event and meetings
Strategically integrated with Ciplaz Mall
Our accommodation(s)
Book this hotel
Page 1 out of 3, Room 1 :
Deluxe Room - 1 double bed
, Room 2 :
Deluxe Room - 2 single beds
At 28sqm, our Privilege Room is designed for comfort and convenience, with two single beds, a daybed sofa with a versatile table for dining or working.
Photo out of - Privilege Room, balcony - 1 queen-size bed
The 32 sqm Privilege Room features a queen-size bed and a private balcony with garden or mountain views, as well as a 55-inch Google QLED TV, a modern bathroom, an espresso machine and pods.
Photo out of - Privilege Room, balcony - 2 single beds
Experience modern comfort in our Privilege Room, with spacious balcony mountain views, two comfortable single beds, a daybed, an espresso machine and pods, as well as soft drinks, fruit juice upon arrival.
Our Junior Suite is a 50sqm haven with a king-size bed, a Google QLED TV, a spacious balcony with stunning views, a daybed sofa, working furniture, and an espresso machine. The suite also includes premium local bites tasting at the hotel bar.
Elevate your stay in our Deluxe Suite, a 60sqm retreat with balcony, equipped with a king-size bed, a spacious wardrobe, and a espresso machine and a complimentary mini bar. The suite also entitles you to a premium F&B tasting at the hotel bar.
Discover comfort in the 65 sqm Privilege Suite, with king-size bed, a separate living room, a private bathtub at the spacious balcony with breathtaking mountain views, an espresso machine and pods, and a premium local bites tasting at the bar.
Access:
23 km / 14.29 mi23 min walk / 52 min drive
Shuttle
Additional charge
Shuttle on call
Hotel services
Check-in from
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Check out up to
On site
Swimming pool
Pets not allowed
Shuttle
Restaurant
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service
160 rooms
One room for people with reduced mobility
13 connecting rooms
107 non-smoking rooms
5 floors
Languages spoken at the hotel
English
Indonesian
Reduced mobility Facilities
Wi-Fi
High Speed internet
High Speed WiFi
WiFi at the hotel
WiFi in the communal areas
Air conditioning
Air Conditioning
Concierge
Concierge
Porter
Porter
Pets
Pets not allowed
Hotel access
Shuttle
BDO
Additional charge
HUSEIN SASTRANEGARA
Additional charge
Catering
One Restaurant
One Bar
Room service
Hot meals
Breakfast
Breakfast à la carte
Express
Snack and beverage machine
Snack and beverage machine
BBQ / Picnic Area
BBQ / Picnic Area
Business
10 Meeting rooms
Business Center
Business center with support staff
Family
Babysitting on request
Babysitting on request
Well-being
Warm Infinity Pool
Outside
ANTARA
Photo out of - ANTARA
ANTARA celebrates both Indonesian cuisine and international delights, as well as West Java's rich culinary traditions - complemented by the stunning views of the surrounding mountains and our serene infinity pool.
ANTARA celebrates both Indonesian cuisine and international delights, as well as West Java's rich culinary traditions - complemented by the stunning views of the surrounding mountains and our serene infinity pool.
LOBBY LOUNGE
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Other informations
Services
Musical Entertainment
At our Lobby Lounge, light meals and refreshing drinks are served with a local twist. Whether you're savouring a quick bite or enjoying a leisurely refreshment, let the lively ambience and delightful flavours spark new connections and conversations.
2 breakfasts
Photo out of - Breakfast
Breakfast à la carte
Because great days always start with a good breakfast. stock up on treats and vitamins!
Opening hours
Monday
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Tuesday
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Wednesday
-
Thursday
-
Friday
-
Saturday
-
-
Sunday
-
Subsequent opening hours
Services
American
Continental
Hot Breakfast
Cold breakfast
Express
Because great days always start with a good breakfast. stock up on treats and vitamins!
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
American
Continental
Hot Breakfast
Cold breakfast
Pool
Photo out of - Pool
Relax by our warm infinity swimming pool, where the surrounding mountain views and fresh cool air create a peaceful escape. Perfectly located near the hotel's restaurant, private event space and gym, the pool offers a refreshing retreat.
Warm Infinity Pool
Take some time out to relax by the pool during your stay at our hotel. Dip your feet in the water and experience true relaxation
Pool features
Outdoor pool
Relax by our warm infinity swimming pool, where the surrounding mountain views and fresh cool air create a peaceful escape. Perfectly located near the hotel's restaurant, private event space and gym, the pool offers a refreshing retreat.
Non contractual photo
Unwind in style with our exclusive in-room spa treatments, available from 11am to 11pm. Immerse yourself in the soothing rhythms of locally inspired therapies, designed to rejuvenate your body and spirit.
Celebrate your special day in Papandayan Ageung Ballroom, a 480sqm pillarless space that hosts up to 436 guests. With its carpeted flooring and expansive layout, this venue is ideal for an unforgettable wedding.
More than two months stay Mercure Garut gave me unforgettable experience. I particularly love the view when breakfast, surrounded by mountains it gives you chills.
Customer review rating 5.0/5
Nadya D.
Families
-
Confirmed reviews ALL
Had a really nice staycation here! The room was clean and cozy, the staff were super friendly, and the atmosphere was relaxing. Definitely a great place to unwind and would love to come back again!
Customer review rating 4.5/5
Mutiara R. J.
Friends
-
Confirmed reviews ALL
Well located, easy to access, comfortable room
Customer review rating 5.0/5
Sahbi N.
Couples
-
Confirmed reviews ALL
Good hotel nice room comfortable
Customer review rating 4.5/5
Eko P.
Business
-
Confirmed reviews ALL
More than two months stay Mercure Garut gave me unforgettable experience. I particularly love the view when breakfast, surrounded by mountains it gives you chills.
Customer review rating 5.0/5
Nadya D.
Families
-
Confirmed reviews ALL
Had a really nice staycation here! The room was clean and cozy, the staff were super friendly, and the atmosphere was relaxing. Definitely a great place to unwind and would love to come back again!
Customer review rating 4.5/5
Mutiara R. J.
Friends
-
Confirmed reviews ALL
Well located, easy to access, comfortable room
Customer review rating 5.0/5
Rustika S.
Couples
-
Confirmed reviews ALL
Our stay was wonderful, and what truly made it special was the warm and thoughtful service from all of the staff..
A heartfelt thank you to Bu Silver for the genuine hospitality, kindness, and care throughout our stay.
Your warm service made us feel so welcome and comfortable. truly appreciate it!
Customer review rating 4.5/5
Lucia H.
Families
-
Confirmed reviews ALL
Room clean, great welcome decoration,
Breakfast ok.
Customer review rating 5.0/5
Alan S.
Couples
-
Confirmed reviews ALL
Friendly staff, hotel is very clean, strategic location
Customer review rating 4.5/5
Anonymous
Business
-
Confirmed reviews ALL
I am very satisfied with my stay at Mercure Garut. The staff were friendly, professional, and attentive throughout my visit. The hotel was consistently clean, well-maintained, and organized, while the facilities provided were excellent and met all my expectations. The food was also delicious, with a good variety of options available.
This was my third time staying at this hotel, and I have no hesitation in recommending it to my friends and family because each visit has been a pleasant experience.
As a constructive suggestion, it would be even more convenient for guests if there were additional solutions regarding parking when the main upper parking area is full. When guests need to park in the lower parking area, they have to walk quite a distance to reach the hotel. I hope this can be considered in the future as part of the hotel's ongoing efforts to enhance guest comfort and convenience.
Thank you to the entire Mercure Garut team for the outstanding service and hospitality. I look forward to staying here again in the future.
Dear Valued Guest,
Thank you very much for taking the time to share your kind review and for choosing to stay with us.
We are truly delighted to know that you had a positive experience, and we sincerely appreciate your encouraging feedback. Your kind words serve as a great motivation for our team to consistently deliver the best possible service and memorable experiences for all our guests.
We will continue to strive to maintain high standards of hospitality and continuously improve our services to ensure every stay is enjoyable and comfortable.
We look forward to welcoming you back again in the near future.
Best regards,
Winaryo Wasdi
General Manager
Customer review rating 5.0/5
Sari C.
Business
-
Confirmed reviews ALL
Just one thing "I'll stay here when I come back to garu"
Dear Valued Guest,
Thank you very much for taking the time to share your kind review and for choosing to stay with us.
We are truly delighted to know that you had a positive experience, and we sincerely appreciate your encouraging feedback. Your kind words serve as a great motivation for our team to consistently deliver the best possible service and memorable experiences for all our guests.
We will continue to strive to maintain high standards of hospitality and continuously improve our services to ensure every stay is enjoyable and comfortable.
We look forward to welcoming you back again in the near future.
Best regards,
Winaryo Wasdi
General Manager
Customer review rating 5.0/5
Anjar P.
Families
-
Confirmed reviews ALL
It was a really great place to stay in the heart of Garut city. The strategic location, modest and sophisticated interior design, clean and comfortable room especially for bring family include the baby. Even my son said it felt like a home to stay in the kids thematic room.
Dear Valued Guest,
Thank you very much for taking the time to share your kind review and for choosing to stay with us.
We are truly delighted to know that you had a positive experience, and we sincerely appreciate your encouraging feedback. Your kind words serve as a great motivation for our team to consistently deliver the best possible service and memorable experiences for all our guests.
We will continue to strive to maintain high standards of hospitality and continuously improve our services to ensure every stay is enjoyable and comfortable.
We look forward to welcoming you back again in the near future.
Best regards,
Winaryo Wasdi
General Manager
Customer review rating 4.0/5
Roland U.
Families
-
Confirmed reviews ALL
Great location, good facility and hospitality. The only problem its only with parking registration..
Other than that it's a great experience.
Dear Valued Guest,
Thank you for taking the time to share your feedback and for your kind rating. We truly appreciate your positive comments, as well as your valuable suggestion regarding the parking registration process. Your feedback has been noted and will be used as part of our ongoing efforts to improve our services.
We look forward to welcoming you back and providing an even better stay in the future.
Best regards,
Winaryo Wasdi
General Manager
Customer review rating 4.5/5
Suryo F.
Families
-
Confirmed reviews ALL
Good breakfast, heated pool. Nice hotel. Thank you
Dear Valued Guest,
Thank you very much for taking the time to share your kind review and for choosing to stay with us.
We are truly delighted to know that you had a positive experience, and we sincerely appreciate your encouraging feedback. Your kind words serve as a great motivation for our team to consistently deliver the best possible service and memorable experiences for all our guests.
We will continue to strive to maintain high standards of hospitality and continuously improve our services to ensure every stay is enjoyable and comfortable.
We look forward to welcoming you back again in the near future.
Best regards,
Winaryo Wasdi
General Manager
Customer review rating 5.0/5
Izam H.
Solo
-
Confirmed reviews ALL
My stay at Mercure Garut City Center was excellent from start to finish. The staff were consistently warm, friendly, and attentive, always willing to assist with a smile. The room was clean, modern, and comfortable, with beautiful mountain views that made the stay even more relaxing. Stayed here while preparing for my upcoming wedding, and the hospitality made this trip even more memorable. I highly recommend this hotel to anyone visiting Garut and would gladly stay here again.
Dear Valued Guest,
Thank you very much for taking the time to share your kind review and for choosing to stay with us.
We are truly delighted to know that you had a positive experience, and we sincerely appreciate your encouraging feedback. Your kind words serve as a great motivation for our team to consistently deliver the best possible service and memorable experiences for all our guests.
We will continue to strive to maintain high standards of hospitality and continuously improve our services to ensure every stay is enjoyable and comfortable.
We look forward to welcoming you back again in the near future.
Best regards,
Winaryo Wasdi
General Manager
Customer review rating 4.5/5
Reza
Families
-
Confirmed reviews ALL
Love all the details
More variety of food at the breakfast please!
Everything great. Love that!
Dear Valued Guest,
Thank you very much for taking the time to share your kind review and for choosing to stay with us.
We are truly delighted to know that you had a positive experience, and we sincerely appreciate your encouraging feedback. Your kind words serve as a great motivation for our team to consistently deliver the best possible service and memorable experiences for all our guests.
We will continue to strive to maintain high standards of hospitality and continuously improve our services to ensure every stay is enjoyable and comfortable.
We look forward to welcoming you back again in the near future.
Best regards,
Winaryo Wasdi
General Manager
Customer review rating 4.5/5
Ronny B.
Business
-
Confirmed reviews ALL
Clean, good food, nice location
Dear Valued Guest,
Thank you very much for taking the time to share your kind review and for choosing to stay with us.
We are truly delighted to know that you had a positive experience, and we sincerely appreciate your encouraging feedback. Your kind words serve as a great motivation for our team to consistently deliver the best possible service and memorable experiences for all our guests.
We will continue to strive to maintain high standards of hospitality and continuously improve our services to ensure every stay is enjoyable and comfortable.
We look forward to welcoming you back again in the near future.
Best regards,
Winaryo Wasdi
General Manager
Customer review rating 4.5/5
Shulhan P.
Families
-
Confirmed reviews ALL
hospitality for all crew is above average than other mercure hotel. the procedure of check in and check is very efficient. need to improve playground and activity for toodler. the room is very clean and comfy.
Dear Valued Guest,
Thank you very much for taking the time to share your kind review and for choosing to stay with us.
We are truly delighted to know that you had a positive experience, and we sincerely appreciate your encouraging feedback. Your kind words serve as a great motivation for our team to consistently deliver the best possible service and memorable experiences for all our guests.
We will continue to strive to maintain high standards of hospitality and continuously improve our services to ensure every stay is enjoyable and comfortable.
We look forward to welcoming you back again in the near future.
Best regards,
Winaryo Wasdi
General Manager
Customer review rating 5.0/5
Arnout V. D. M.
Solo
-
Confirmed reviews ALL
Convenient, clean, and friendly! I really enjoyed my stay and the excellent service provided by the staff. I wish all hotels were like this!
Dear Valued Guest,
Thank you very much for taking the time to share your kind review and for choosing to stay with us.
We are truly delighted to know that you had a positive experience, and we sincerely appreciate your encouraging feedback. Your kind words serve as a great motivation for our team to consistently deliver the best possible service and memorable experiences for all our guests.
We will continue to strive to maintain high standards of hospitality and continuously improve our services to ensure every stay is enjoyable and comfortable.
We look forward to welcoming you back again in the near future.
Best regards,
Winaryo Wasdi
General Manager
Customer review rating 5.0/5
Ronald A. P.
Business
-
Confirmed reviews ALL
So far so good
Dear Mr. Ronald,
Thank you very much for taking the time to share your positive experience at Mercure Garut City Center. We are truly delighted to know that you enjoyed your stay with us and that our services met your expectations. We are always striving to provide a pleasant and memorable experience, and your feedback is the best reward for our efforts. We look forward to welcoming you back soon for another enjoyable stay.
Best regards,
Winaryo Wasdi
General Manager
Customer review rating 4.5/5
Dhimas H.
Business
-
Confirmed reviews ALL
The location is excellent, conveniently close to a mall. The hotel is relatively new, with comfortable beds and well-maintained, modern furniture. The front office staff provided very good service—friendly, helpful, and professional throughout the stay. The breakfast was also enjoyable, offering a good selection of meals.
One area for improvement is the Smart TV (Netflix feature), as there are instances where an account is logged in using a code but cannot be logged out. This prevents other guests from using the feature properly.
Overall, I am very satisfied with what Hotel Mercure has to offer and would definitely consider staying here again.
Dear Mr. Dhimas,
Thank you very much for taking the time to share your wonderful feedback and for choosing to stay with us at Mercure Garut City Center.
We are delighted to know that you enjoyed our strategic location near the mall, the comfort of our rooms and beds, the modern facilities, the service from our Front Office team, as well as our breakfast selection. Your kind words are truly appreciated and serve as a great motivation for our team to continue delivering excellent service.
We also sincerely thank you for highlighting the issue with the Smart TV (Netflix feature). Please be assured that your feedback has been shared with our Engineering team for immediate review and improvement, to ensure a better and more seamless experience for our future guests.
It is always a pleasure to know that you are very satisfied with your stay, and we truly look forward to welcoming you back again for another enjoyable visit.
Best Regards,
Winaryo Wasdi
General Manager
Web-users rating
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1,406 reviews9.4/10Room
1,694 reviews9.5/10Service
34 reviews5.7/10WiFi
1,283 reviews9.1/10Food
717 reviews9.7/10Cleanliness
616 reviews9/10Breakfast
475 reviews9.4/10Vibe
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Frequently asked questions
Mercure Garut City Center is located at Jalan Guntur No. 02, Pakuwon, Kecamatan Garut Kota, 44118 Garut, Indonesia. We are integrated with Ciplaz Mall and situated 1 km from Stasiun Garut, which is a 1-minute walk away. Nearby attractions include Tropikana Waterpark and Mount Papandayan, with shuttle services available for an additional fee.
Mercure Garut City Center offers several room categories to suit your needs:
Deluxe Room with 1 double bed or 2 single beds
Privilege Room with 1 double bed or 2 single beds
Privilege Room, balcony with 1 queen-size bed or 2 single beds
Junior Suite with 1 king-size bed
Deluxe Suite with 1 king-size bed
Privilege Suite with 1 king-size bed
At Mercure Garut City Center, we offer a variety of services and amenities:
High speed Wi-Fi and business center
Breakfast at Antara restaurant
Air conditioning and satellite TV
Wheelchair accessible facilities
Warm infinity pool and gym
In-room spa treatments
Lobby Lounge bar
Shuttle service for an additional fee
10 meeting rooms and wedding ballroom
Mercure Garut City Center features Antara restaurant, serving Indonesian and international cuisine, and the Lobby Lounge for light meals. Breakfast is served from 06:00 AM to 10:00 AM on weekdays and 06:30 AM to 10:30 AM on weekends. We also provide room service and dietary options including halal, vegetarian, and gluten-free menus.
At Mercure Garut City Center, check-in is from 02:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Mercure Garut City Center regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Mercure Garut City Center using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
At Mercure Garut City Center, pets are not allowed.
Mercure Garut City Center features 10 meeting rooms and a business center with support staff. Our largest meeting space covers 160 sqm and can accommodate up to 145 guests in a theater-style setting.
You can organize your special events or weddings at Mercure Garut City Center in our Papandayan Ageung Ballroom. This 480 sqm pillarless space can host up to 436 guests and is ideal for an unforgettable wedding celebration.
Mercure Garut City Center is a wheelchair accessible hotel that offers one room specifically designed for people with reduced mobility. Our facilities include accessible bathrooms and accessible service at our Antara restaurant to ensure a comfortable stay for all guests.
Yes, Mercure Garut City Center allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From Mercure Garut City Center, you can visit the following landmarks on foot:
Ciplaz Mall - integrated with the hotel.
Stasiun Garut - 1 minute walk.
Tol Getaci - 5 minute walk.
Bonto Drajat - 23 minute walk.
Mercure Garut City Center offers exclusive in-room spa treatments available from 11 AM to 11 PM. You can experience locally inspired therapies designed to rejuvenate your body and spirit in the comfort of your own room.
Mercure Garut City Center provides business travelers with high speed Wi-Fi, a business center with support staff, and 10 meeting rooms. Each room includes a business desk, and breakfast starts as early as 06:00 AM to accommodate your professional schedule.
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