Dear Mr. Jeffrey P., Thank you for sharing your positive experience at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you found our location convenient and enjoyed our breakfast offerings. It is wonderful to know that our staff made a lasting impression with their friendliness. We look forward to welcoming you back for another enjoyable stay in the future. Best regards, Lanang Satria Duty Manager

Dear Mr. Hoang T. D., Thank you for taking the time to share your feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you enjoyed our hotel's location, cleanliness, facilities, spa, and variety of dining options. It is especially rewarding to know that Ferry from our Reception team made a positive impression and contributed to your enjoyable experience. We will certainly share your kind compliments with him. However, we sincerely apologize for the inconvenience you experienced during breakfast, particularly regarding the table arrangements and the cleanliness of the dining area. Please rest assured that your feedback has been shared with our Food & Beverage team for their attention and further improvement. We will reinforce our team's attentiveness and ensure that tables are promptly cleared and properly prepared to provide a more comfortable dining experience for our guests. Thank you once again for your valuable feedback and for your continued trust in the Accor ALL loyalty programme. We truly appreciate your recognition and look forward to welcoming you back for an even more seamless and memorable stay. Warm regards, Ruth Desy Duty Manager

Dear Mrs. Ivonne G., Thank you for your kind words regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you found our accommodations comfortable and enjoyed the culinary offerings. Your positive feedback is greatly appreciated, as it motivates our team to continue providing exceptional service to our guests. Best regards, Lanang Satrio Duty Manager

Dear Mr. Martin L., Thank you for your kind words regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you found our standards to be consistently high during your visits. Your continued patronage is greatly appreciated, and we look forward to welcoming you back for another exceptional experience. Best regards, Lanang Satrio Duty Manager

Dear Mr. T., Thank you for taking the time to share your feedback regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We sincerely regret that your experience fell short of your expectations and that we were unable to deliver the level of service and comfort we strive to provide to our valued guests. Please accept our heartfelt apologies for the inconvenience and disappointment caused. Your feedback is taken seriously and will be shared with the relevant departments for thorough review and follow-up. We are committed to addressing the areas highlighted and using your valuable comments as an opportunity to improve our facilities, services, and overall guest experience. We sincerely appreciate your feedback and hope to have the privilege of welcoming you back in the future, with the opportunity to restore your confidence in our hotel and provide you with a more memorable stay. Warm regards, Ruth Desy Duty Manager

Dear Ms. C., Thank you for sharing your feedback following your recent business stay at Mövenpick Hotel Jakarta City Centre. We are pleased to know that our convenient location contributed positively to your experience, particularly when attending business meetings around Jakarta. However, we sincerely regret that certain aspects of our service did not meet your expectations. We apologize that we were unable to deliver the level of service and hospitality we consistently strive to provide. Please be assured that your feedback regarding our communication, responsiveness, and service delivery will be shared with the relevant departments for careful review and follow-up. Your comments are valuable in helping us identify opportunities to improve and provide a more seamless experience for our guests. We truly appreciate your feedback and hope to have the opportunity to welcome you back and provide you with a stay that better reflects our commitment to excellence. Warm regards, Ruth Desy Duty Manager

Dear Mr. C., Thank you for taking the time to share your detailed feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to learn that you enjoyed our convenient location, comfortable and well-appointed accommodation, cleanliness, and the warm hospitality extended by our team. It is especially rewarding to know that these aspects contributed to an overall pleasant experience. We sincerely appreciate your constructive feedback regarding our breakfast selection, particularly the quality of our coffee, orange juice, and honey offerings. Your comments have been shared with our Food & Beverage team for careful review, as we continuously strive to uphold the high standards of hospitality and culinary excellence expected of the Mövenpick brand. We are also pleased that you appreciated our sustainability initiatives, particularly the use of glass bottled water as an alternative to plastic. Thank you once again for your valuable feedback and continued loyalty as an ALL Accor Platinum member. We look forward to welcoming you back and providing you with an even more exceptional experience on your next visit. Warm regards, Ruth Desy Duty Manager

Dear Ms. M., Thank you for sharing your feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you enjoyed the comfort of your room, the air-conditioning, and our delicious breakfast selection. Your kind words are truly appreciated and serve as encouragement for our team to continue delivering memorable hospitality experiences. At the same time, we sincerely appreciate your feedback regarding the Wi-Fi connection speed. Please rest assured that your comments have been shared with the relevant team for further review and improvement, as we continuously strive to enhance our guests’ experience. Thank you once again for your valuable feedback. We look forward to welcoming you back and providing you with an even more enjoyable stay in the future. Warm regards, Ruth Desy Duty Manager

Dear Mr. Michael, Thank you for sharing your wonderful feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to know that you had a comfortable and enjoyable stay with us, and that you appreciated our breakfast selection and room decoration. It is especially rewarding to hear that Dina made your stay more special through her helpfulness and attention to detail in decorating your room and ensuring your comfort. Your kind recognition will certainly be shared with Dina and the entire team as encouragement to continue creating memorable experiences for our guests. Thank you for your loyalty as an ALL Gold member and for your excellent feedback. Your support and recommendation truly mean a lot to us. We look forward to welcoming you back to Mövenpick Hotel Jakarta City Centre for another wonderful and memorable stay. Warm regards, Ruth Desy Duty Manager

Dear Ms. Sofia, Thank you for sharing your wonderful feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to know that you had an enjoyable and relaxing getaway with us. It is especially rewarding to hear that you appreciated the cleanliness, comfort, and overall organization of our hotel. We are also happy to know that Dina and Intan made your stay even more special through their warm hospitality and attentive service. Your kind recognition will certainly be shared with them and the entire team as encouragement to continue delivering memorable experiences to our guests. Thank you as well for your feedback regarding the Wi-Fi connection speed. We appreciate your suggestion and will share it with the relevant team for further improvement. It was truly our pleasure to have you with us. We look forward to welcoming you back to Mövenpick Hotel Jakarta City Centre for another wonderful stay in the near future. Warm regards, Ruth Desy Duty Manager

Dear Mr. Fenglin, Thank you for sharing your feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to know that you had a wonderful experience with us. It is especially rewarding to hear that Mr. Bimo made such a positive impression through his excellent service. Your kind recognition will certainly be shared with him and the entire team as encouragement to continue providing warm and memorable hospitality to our guests. We also appreciate your feedback regarding the check-out experience and Wi-Fi connection. Your comments are important to us and will be shared with the relevant departments for further review and improvement. Thank you once again for your kind recommendation and for choosing to stay with us. We truly appreciate your support and look forward to welcoming you back to Mövenpick Hotel Jakarta City Centre for A. even better experience. Warm regards, Ruth Desy Duty Manager

Dear Mr. A., Thank you for taking the time to share your detailed feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to know that you enjoyed our convenient location and comfortable accommodation. It is especially rewarding to hear that our team made your stay even more enjoyable through their warm smiles and excellent service. Your kind recognition will certainly be shared with our teams as encouragement to continue delivering memorable experiences to our guests. As an ALL Platinum member, we truly appreciate your loyalty and continued support. We are also pleased to know that you enjoyed your room upgrade, welcome drink, and welcome amenity. However, we sincerely regret your disappointment regarding the Accor Plus dining benefits at Song Xiang Restaurant. We understand your concern, especially as you had previously enjoyed these benefits during your visits. We appreciate you bringing this matter to our attention and will share your feedback with the relevant management team for further review and clarification. Thank you once again for your valuable feedback and continued trust in Mövenpick Hotel Jakarta City Centre. We truly appreciate your support and hope to have the pleasure of welcoming you back for another enjoyable stay and dining experience. Warm regards, Ruth Desy Duty Manager

Dear Ms. Yufu, Thank you very much for sharing your lovely feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to know that you enjoyed our convenient location and experienced the warm and friendly service from our team. It is wonderful to hear that our hotel was a great place for you to enjoy your time together. Your kind words and excellent ratings mean a lot to us and serve as great encouragement for our team to continue providing the best possible hospitality to our guests. Thank you also for your loyalty as an ALL Classic member and for recommending our hotel to others. We truly appreciate your support and look forward to welcoming you back to Mövenpick Hotel Jakarta City Centre for another enjoyable stay in the near future. Warm regards, Ruth Desy Duty Manager

Dear Mr. Daniel T., Thank you for choosing Mövenpick Hotel Jakarta City Centre and for sharing such wonderful feedback about your recent stay with us. We are truly delighted to know that you enjoyed your overall experience, particularly our convenient location, clean and peaceful surroundings, and the exceptional service provided by our team. It is especially rewarding to hear that you enjoyed our breakfast selection. Your kind compliments are a great source of motivation for our culinary team and all our colleagues. At the same time, we appreciate your constructive feedback regarding the check-in experience and Wi-Fi connection speed. We understand how important a reliable and fast internet connection is, especially for business travellers. Please rest assured that your comments will be shared with the relevant departments for further evaluation and improvement. Thank you once again for your perfect overall rating and for recommending our hotel. Your support as an ALL Accor member is truly appreciated. We look forward to welcoming you back to Mövenpick Hotel Jakarta City Centre and providing you with another exceptional stay on your next visit to Jakarta. Warm regards, Ruth Desy Duty Manager

Dear Mr. Don A., Thank you for choosing Mövenpick Hotel Jakarta City Centre and for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay and appreciated our convenient location, clean and comfortable accommodation, as well as the friendly and helpful service provided by our team. It is also pleasing to hear that you found the booking process through the ALL Accor app easy and convenient. We sincerely appreciate your positive feedback regarding our sustainability initiatives, particularly our efforts to encourage towel reuse and recycling. Your awareness and support of these initiatives mean a great deal to us as we continue our commitment to more responsible hospitality. As a valued ALL Accor Gold member, we truly appreciate your continued loyalty and trust in our hotel. Thank you once again for your kind recommendation. We look forward to welcoming you back to Mövenpick Hotel Jakarta City Centre and creating another pleasant and memorable experience on your next visit. Warm regards, Ruth Desy Duty Manager

Dear Mr. Syamsul I., Thank you for taking the time to share your detailed feedback regarding your recent stay at Mövenpick Hotel Jakarta City Centre. First and foremost, please accept our sincere apologies to you and your family. We are truly sorry that your overall stay did not meet your expectations and that we fell short of delivering the level of service and hospitality that we always strive to provide. As an ALL Platinum member, we truly value your loyalty and continued support. You should have felt appreciated and well taken care of throughout your stay. We acknowledge all your concerns, especially regarding the arrival and check-in process, as well as your overall experience during your stay. Please be assured that we take your feedback seriously and have shared your concerns with our management team for further review and appropriate follow-up. We sincerely hope that this experience will not be the end of your relationship with Mövenpick Hotel Jakarta City Centre. It would be our pleasure to welcome you and your family back and provide you with the level of hospitality, recognition, and care that you truly deserve. Should you consider staying with us again, please do not hesitate to contact me directly. I would be personally involved in coordinating your arrangements to ensure that your next visit receives the attention and care it deserves. Once again, Mr. I., please accept my heartfelt apologies to you and your family. Thank you for sharing your concerns and giving us the opportunity to learn from your experience. Your continued trust means a great deal to us, and we sincerely hope to have the opportunity to regain your confidence in our hotel. Warm regards, Ruth Desy Duty Manager

Dear Mr. Benedictus, Thank you for your wonderful feedback and for choosing Mövenpick Hotel Jakarta City Centre for your family stay. We are delighted to know that you had a comfortable and memorable experience with us. It is especially rewarding to hear how our Guest Service team made a positive difference throughout your stay through their attentiveness and personalized care. Your special recognition of Raisha, Ria, and Ferry is sincerely appreciated. We are pleased to know that Raisha proactively reached out to ensure your comfort upon arrival, Ria diligently followed up on your air-conditioning concern until it was resolved, and Ferry made your departure smooth and hassle-free. We will certainly share your kind compliments with them, as your recognition is a wonderful motivation for our team. We also appreciate your feedback regarding the welcome drink and welcome amenity. We sincerely regret that you did not have the opportunity to enjoy the welcome drink during your stay. However, we are pleased to clarify that the welcome amenity had already been prepared and placed in your room prior to your arrival. We apologize if this was not clearly communicated to you and will take this as an opportunity to improve how we inform our valued guests about the benefits and privileges available to them. Thank you once again for your loyalty, trust, and excellent recommendation. We truly look forward to welcoming you and your family back to Mövenpick Hotel Jakarta City Centre and creating many more memorable moments together. Warm regards, Ruth Desy Duty Manager

Dear Mr. Lucas t., Thank you for choosing Mövenpick Hotel Jakarta City Centre and for taking the time to share your feedback about your recent stay with us. We are delighted to know that you had a comfortable and enjoyable stay. It is especially rewarding to hear that our team made a positive impression through their helpful and attentive service. Your kind comments are truly appreciated and will certainly be shared with our colleagues as encouragement to continue delivering heartfelt hospitality. We also appreciate your ratings and feedback regarding our facilities, including the fitness centre, swimming pool, dining, and bar experiences. We understand that there may still be opportunities for us to enhance certain aspects of our services, particularly regarding the recognition of our ALL Accor members and your experience at our food and beverage outlets. Your feedback will be shared with the relevant departments for further review and improvement. As a valued ALL Accor Classic member, we sincerely appreciate your support and hope to make every stay with us even more rewarding. Thank you once again for your trust in Mövenpick Hotel Jakarta City Centre. We look forward to welcoming you and your partner back for another comfortable and memorable experience. Warm regards, Ruth Desy Duty Manager

Dear Mr. K., Thank you for sharing your feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to know that you had an almost perfect experience and that you were satisfied with the comfort of your accommodation, cleanliness, and the service provided by our team. We also truly appreciate your willingness to recommend our hotel. At the same time, we sincerely apologize for the inconvenience caused by the bathroom towel placement, which resulted in the floor becoming wet whenever you needed to reach for your towel. We understand how this can affect your comfort and convenience, and we will share your observation with our management for further review. We are equally sorry for the inconvenience caused by the mosquitoes around the smoking area and the restaurant seating near the lobby. Please rest assured that we will bring this matter to the attention of our relevant teams to ensure a more comfortable and pleasant environment for all our guests. Mr. K., thank you once again for your valuable feedback. Your comments help us identify areas where we can improve and deliver an even better guest experience. We look forward to welcoming you back and providing you with an even more enjoyable stay on your next visit to Jakarta. Warm regards, Ruth Desy Duty Manager