Description
Hotel extras
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Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital
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Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport
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Enjoy complimentary minibar in all rooms
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Free bicycles rent to explore Alam Sutera's greenery
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Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids
Our accommodation(s)
Page 1 out of 3, Room 1 : Superior Room - 1 double bed , Room 2 : Superior Room - 2 single beds
Room
Superior Room - 1 double bed
- 3 pers. max
- 26 m² / 279 sq ft
- Bedding 1 x Queen size bed(s)
- Views: City View
- Most of the accommodation: Corner Room
Room
Superior Room - 2 single beds
- 3 pers. max
- 26 m² / 279 sq ft
- Bedding 2 x Single bed(s)
- Views: City View
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Suite
Privilege Suite Room - 1 double bed
- 4 pers. max
- 42 m² / 452 sq ft
- Bedding 1 x Double bed(s)
- Views: City View
Suite
Junior Suite Room - 1 king bed
- 3 pers. max
- 55 m² / 592 sq ft
- Bedding 1 x King size bed(s)
- Views: City View
Hotel location
Mercure Serpong Alam Sutera
Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang
15325 TANGERANG
Indonesia
GPS:-6.244335, 106.651789
Access and transport
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GADING RAYA GOLF
Golf course
Access: 6 km / 3.73 mi 11 min drive
DAMAI INDAH GOLF
Golf course
Access: 6.2 km / 3.85 mi 11 min drive
OCEAN PARK BSD
Amusement park
Access: 7.8 km / 4.85 mi 17 min drive
IMPERIAL GOLF CLUB
Golf course
Access: 10 km / 6.21 mi 25 min drive
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FLAVOR BLISS
Restaurant and cafe district
Access: 200 m / 0.12 mi 3 min walk / 1 min drive
LIVING WORLD
Shopping centre/mall
Access: 350 m / 0.22 mi 4 min walk / 1 min drive
WTC SERPONG
Shopping centre/mall
Access: 2.3 km / 1.43 mi 15 min walk / 5 min drive
MALL ALAM SUTERA
Shopping centre/mall
Access: 3.3 km / 2.05 mi 4 min walk / 1 min drive
SUMMARECON MALL
Shopping centre/mall
Access: 5.2 km / 3.23 mi 13 min drive
BSD CITY
Shopping district
Access: 9 km / 5.59 mi 16 min drive
Hotel services
Check-in from - Check out up to
- Swimming pool
- Car park
- Pets not allowed
- Shuttle
- Restaurant
- Wheelchair accessible
- Fitness center
- Wi-Fi
- Air conditioning
- Breakfast
- Bar
- Meeting rooms
- Room service
MINT & PEPPER
Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.
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MOCCA
Offers an interactive and cozy space to take a rest or talking business. The ideal spot to meet for signature coffee and tea or enjoying other beverages with the best quality.
MANIZ POOL DECK BAR
Bar is located in the middle of the pool deck area where guest could enjoy our pool bar which offers fresh healthy drinks and snacks while relaxing near the swimming pool with the fine view of Alam Sutera.
2 breakfasts
Enjoy the breakfast buffet by knowing you are #ALLSAFE. You can enjoy our variety of food and drinks freely with your own preferences. Hand sanitizers are available in every buffet table.
Pool
A refreshing escape designed for your relaxation. Maniz Swimming Pool offers a serene atmosphere, perfect for a leisurely swim or unwinding under the sun. Experience comfort, calm, and a touch of indulgence - all in one place.
Fitness center
We provide Fitness Center to be your workout place. Don't worry, we sanitize the equipment after each usage. Stay healthy and happy!
Mercure Spa by Annathaya
We provide the spa service to your room. Just dial ext. 3 to book the service. Because we know you need to relax and indulge yourself while staying with us
Meetings & Events
- Number of Meeting Room
- 6
- Surface of the largest room
- 550 m² / 5920 sq ft
- Maximum seats capacity
- 300
- Maximum capacity for banquets
- 120
Weddings
Elegant ballroom spaces available for weddings and social events
Our guest reviews
ALL Rating
Customer review rating 5.0/5
Cathtrine A. Couples - Confirmed reviews ALL
Dear Ms. Cathrine A., Warm greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking the time to share your positive feedback following your stay with us. We are delighted to know that you had a very nice stay and enjoyed your experience at Mercure Serpong Alam Sutera. Your kind appreciation is truly valued and will be shared with our team as motivation to continue providing warm and memorable service to all our guests. We sincerely appreciate your trust and look forward to welcoming you back for another pleasant stay in the near future. Our best regards, Jessica Uekermann General Manager
Customer review rating 5.0/5
I G. K. R. M. Business - Confirmed reviews ALL
Dear Valued Guest, Warm greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking the time to share your positive feedback following your stay with us. We are delighted to know that you consider Mercure Serpong Alam Sutera a convenient and enjoyable hotel choice in Alam Sutera. We are also pleased to hear that you appreciated the warm and friendly service provided by our team. Your kind words will be shared with our colleagues as encouragement to continue delivering genuine hospitality and memorable experiences to our guests. Thank you for your trust and support. We look forward to welcoming you back to Mercure Serpong Alam Sutera and creating another wonderful stay in the near future. Our best regards, Jessica Uekermann General Manager
Customer review rating 5.0/5
Novianty N. Families - Confirmed reviews ALL
Dear Mrs. Novianty N., Warm greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking the time to share your wonderful experience following your stay with us. We are delighted to know that you and your family enjoyed a comfortable stay and had a pleasant experience at Mercure Serpong Alam Sutera. We truly appreciate your kind recognition of Ade Sihaloho for her helpful service during your check-in process. Your compliments will be shared with her and the entire team as motivation to continue providing warm and attentive hospitality to our guests. It is also wonderful to hear that you enjoyed our clean and well-maintained room, the PlayStation facility for your children, and our breakfast selection with a variety of delicious options. We are especially happy to know that our restaurant team contributed to making your experience more enjoyable through their friendly and attentive service. Thank you once again for your trust and kind feedback. We look forward to welcoming you and your family back to Mercure Serpong Alam Sutera for another memorable stay in the near future. Our best regards, Jessica Uekermann General Manager
Customer review rating 4.0/5
Christina L. Families - Confirmed reviews ALL
Dear Ms. Christina L., Warm greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your honest comments, as they are valuable for us to continuously improve our facilities and services. We sincerely apologize that some aspects of your experience did not meet your expectations, particularly regarding the bathroom condition, the slippery floor, and the dining experience. Please be assured that your feedback has been shared with the relevant departments for further attention and improvement. The safety and comfort of our guests remain our top priorities. We will continue to review and enhance our facilities, as well as our food quality and offerings, to ensure a better experience for our guests in the future. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more enjoyable and satisfying stay on your next visit. Our best regards, Jessica Uekermann General Manager
Customer review rating 0.5/5
Swee K. T. Business - Confirmed reviews ALL
Dear Mr. Swee K. T., Thank you for sharing your feedback. We are truly sorry to learn about your experience and sincerely apologize for the discomfort you encountered during your stay Please accept our deepest apologies regarding the issue you described. The comfort, safety, and well-being of our guests are our highest priorities, and this is certainly not the standard we strive to provide. We take your concerns very seriously and have immediately shared them with our Housekeeping and Pest Control teams for a thorough inspection and appropriate treatment of the room We would appreciate the opportunity to learn more about your stay so we can investigate this matter further Thank you for bringing this to our attention. We hope you will give us another opportunity to restore your confidence in Mercure Serpong Alam Sutera Kind regards, Jessica Uekermann General Manager
Web-users rating
Other web-users rate our hotel
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285 reviews
9.6/10
Location
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624 reviews
8.4/10
Room
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783 reviews
9.3/10
Service
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15 reviews
6.3/10
WiFi
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334 reviews
8.5/10
Cleanliness
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259 reviews
8.7/10
Breakfast
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62 reviews
9.6/10
Pool
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23 reviews
6/10
Wellness Area
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40 reviews
9.4/10
Location
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88 reviews
8.4/10
Room
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97 reviews
9.2/10
Service
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52 reviews
8/10
Cleanliness
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33 reviews
8.5/10
Breakfast
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11 reviews
6.3/10
Value
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61 reviews
9.8/10
Location
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111 reviews
7.4/10
Room
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128 reviews
9.4/10
Service
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58 reviews
8.3/10
Cleanliness
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28 reviews
8.1/10
Breakfast
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8 reviews
5.7/10
Wellness Area
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5 reviews
9.6/10
Pool
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22 reviews
9.6/10
Location
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32 reviews
8.2/10
Room
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37 reviews
9.4/10
Service
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16 reviews
8.7/10
Breakfast
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11 reviews
8.6/10
Cleanliness
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16 reviews
9.6/10
Location
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17 reviews
8/10
Room
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26 reviews
9.2/10
Service
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17 reviews
8.4/10
Cleanliness
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9 reviews
9/10
Food
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8 reviews
8.9/10
Breakfast
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Frequently asked questions
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