Mercure Serpong Alam Sutera 4 stars

Customer review rating (ALL Rating) 4.4/5 777 reviews

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Mercure Serpong Alam Sutera - Image 1
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Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, 15325 TANGERANG, Indonesia

Description

Hotel extras

  • Surrounded by Alam Sutera's Best Restaurants, Shopping Malls and Hospital

  • Easy Access to Indonesia Convention Exhibition and Soekarno Hatta International Airport

  • Enjoy complimentary minibar in all rooms

  • Free bicycles rent to explore Alam Sutera's greenery

  • Free PS4 Facility at Lobby, Playground near Pool area and Special Welcome Drink for Kids

Our accommodation(s)

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Hotel location

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang
15325 TANGERANG
Indonesia

GPS:-6.244335, 106.651789

Telephone
Fax +62 21 29668658

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MINT & PEPPER

Experience a delightful dining moment with our fresh look of Mint & Pepper Restaurant. With touches of modern and contemporary urban elements, it will bring fresher nuance and cozy atmosphere to you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  777 reviews

TripAdvisor Rating  5.0/5  3,463 reviews

Exquisite stay

TripAdvisor rating 5.0/5

TheJ723 TripAdvisor review

Check in process was a brief, i just need 10 minutes wait, while enjoying the welcome drink from my membership as an All Plus member. Room was upgraded to privilege suites from the privilege room due to the membership. The room was superbly huge with bathub inside the bathroom. There are two tv in the room, one big giant tv facing the bed, and smaller one, facing the couch as a living room ( small ) Breakfast was quite mediocre, selections was actually quite enough, its just the taste still a lot to be improved. Facilities was amazing, from the pool, ping pong table, fuzzball , and electric bike rental in the lobby. This was not the first time for me staying at this hotel, but everything was still acceptable. Please improve the quality in the restaurant, however the in room dining was above par, the service was also warmth. The welcome delicacies was also was a very nice personal touch.

Dear TheJ723, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for your detailed and thoughtful feedback. We are truly delighted to hear that you had an exquisite stay with us and that your experience as an All Plus member was rewarding. We’re glad you appreciated the room upgrade to our Privilege Suite, and we're happy to know you enjoyed the spaciousness and amenities, including the two TVs and the bathtub in your room. It’s also wonderful to hear that you enjoyed our facilities, such as the pool, ping pong table, and electric bike rentals. We take pride in offering a variety of amenities to enhance the guest experience, and it’s great to know they contributed to your stay. However, we regret that our breakfast did not meet your expectations. We sincerely appreciate your feedback and will take it into consideration to improve the quality and taste of our offerings. We’re pleased to know that you had a positive experience with our in-room dining and service, and we’re grateful for your kind words about our welcoming delicacies. We truly value your loyalty and look forward to welcoming you back on your next visit. Rest assured, we will continue to work on elevating our restaurant quality to ensure a more satisfying experience for all our guests. Thank you and best regards, Jessica Uekermann General Manager

Re-growing experience

TripAdvisor rating 5.0/5

jimles55 TripAdvisor review

When we first arrived, we were greeted warmly by the front office, sorry I forgot her name. Check-in was completed quickly, and this morning we had breakfast and received a warm welcome from Ms. Amanda. Unfortunately, today's food was less than convincing (sorry), but overall we say thank you.

Dear Jimles55, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking the time to share your positive review with us. We’re pleased to hear that you were warmly greeted by our front office staff upon your arrival and that the check-in process was efficient. We also appreciate your kind mention of Ms. Amanda during breakfast – we’ll be sure to pass on your compliments to her. However, we regret that the breakfast did not meet your expectations on this occasion. Your feedback is incredibly valuable, and we will review the quality of our offerings to ensure a more enjoyable experience for all of our guests. Thank you again for your feedback, and we hope to welcome you back in the future for a more exceptional stay. Thank you and best regards, Jessica Uekermann General Manager

Christmas Dinner

TripAdvisor rating 5.0/5

Escape48279612985 TripAdvisor review

We had an incridible dining experience Christmas dinner at mercure alam sutera.The atmosphere was cozy,and the food was outstanding especially Teppanyaki stall,Friendly staff added to the charm,Budi Regina and Manda is very helpful,,

Dear Escape48279612985, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking the time to share your experience with us at Mercure Serpong Alam Sutera. We are delighted to hear that you enjoyed your Christmas dinner and that our team member, Budi, Regina and Manda provided you with an enjoyable dining experience. We appreciate your kind words regarding the atmosphere and food. At Mercure Serpong Alam Sutera our aim is to provide the highest level of service and hospitality to all of our guests. We look forward to welcoming you back soon! Sincerely, Jessica Uekermann General Manager

Always wanted to come back here

TripAdvisor rating 5.0/5

Moodyexpert TripAdvisor review

If in a year you stay more than 120 days at many hotels, you can already feel which one is different. This is one that gave me a welcome feeling, always feel privilege. Their room might not be the best one, but their hospitality and overall experience makes me always want to come back here

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We're truly honored to hear that our hospitality has made such a positive impact on your stays. It’s the connections we build with guests like you that make all the difference. While our rooms may not be the most luxurious, we’re so glad to know that the warmth of our service continues to make your experience special. We can’t wait to welcome you back soon – it’s always a privilege to have you with us. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Pleasant stay

Customer review rating 3.5/5

D. Business - Confirmed reviews ALL

The rooms are old and worn but still neat and clean. My overall bill charges is different estimate eventhough all services is the same which I am puzzled.

Dear CHEY SHEN REN D., Thank you for taking the time to share your feedback with us. We are pleased to hear that you found your room clean and well-maintained during your stay. Your positive comments regarding our housekeeping standards are greatly appreciated. We sincerely apologize for the confusion regarding your final bill. Upon reviewing your reservation and investigating to reception team, we discovered that there was an error in the charges made by our reception team, as the amount initially provided to you was calculated without including tax and service charges. Once the reception team realized this mistake, He immediately apologized and clarified the correct amount to you. We understand how this could have caused confusion, and we appreciate your understanding in this matter. Please rest assured that we have addressed the issue internally to prevent any similar occurrences in the future. If you require any further clarification or assistance with the billing details, please do not hesitate to contact us directly. Additionally, we appreciate your feedback regarding the condition of the hotel. As part of our ongoing commitment to enhancing the guest experience, we are currently undertaking partial renovations to improve our facilities. Your comments will be carefully considered as we continue to evaluate and upgrade the property to provide a more modern and comfortable experience for our guests. Once again, we thank you for sharing your thoughts. We look forward to the opportunity to welcome you back and provide you with an even better experience in the future. Thank you and best regards, Jessica Uekermann General Manager

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Other web-users rate our hotel

  • 316 reviews 9.6/10 Location
  • 502 reviews 7.4/10 Room
  • 636 reviews 9.1/10 Service
  • 13 reviews 6.8/10 WiFi
  • 267 reviews 7.7/10 Cleanliness
  • 172 reviews 7.6/10 Breakfast
  • 146 reviews 5.6/10 Comfort
  • 55 reviews 9.7/10 Pool

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