Dear Ibu I., Thank you very much for sharing such a wonderful and detailed review of your stay and meeting experience at Novotel Jakarta Mangga Dua Square. We are truly delighted to hear that you enjoyed our exceptional hospitality, professional service, pristine guest rooms, and meeting facilities. It is especially rewarding to know that our banquet, restaurant, and meeting room teams, as well as our Duty Manager, Sales Manager, and the entire team, contributed to making your stay and meeting a success. We are also pleased that you appreciated the quality of our meals and our ongoing commitment to sustainability across our guest rooms, meeting spaces, and dining areas. Your kind recognition is a great motivation for the entire team to continue delivering seamless and memorable experiences to our guests. We look forward to welcoming you back to Novotel Jakarta Mangga Dua Square for another exceptional stay and meeting experience. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Alandonisy A., Thank you very much for sharing your feedback and for choosing Novotel Jakarta Mangga Dua Square for your family stay. We are delighted to know that you enjoyed our convenient location near the mall and appreciated the warm, helpful service from our Reception team. We are especially grateful for your kind mention of our Guest Experience Manager. Your recognition will certainly be shared with the team as encouragement to continue providing attentive and welcoming service. We also appreciate your valuable feedback regarding the Wi-Fi connection speed. Please rest assured that your comments have been noted and will be shared with the relevant team as we continuously work to improve our guests’ experience. Thank you for your continued support as an ALL – Accor Live Limitless Diamond member. We look forward to welcoming you and your family back to Novotel Jakarta Mangga Dua Square for an even more enjoyable stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Leslie T., Thank you so much for your wonderful review and for sharing your great stay experience with us! We are delighted to know that you enjoyed your stay and found your room clean, comfortable, and well maintained. It is also wonderful to hear that our friendly and helpful team made your experience even more enjoyable. A special thank you for mentioning Mr. Farhan. We will be very happy to share your kind words with him as recognition of his excellent service. We truly appreciate your recommendation and your continued trust as an ALL Accor member. We look forward to welcoming you back to Novotel Jakarta Mangga Dua Square for another great stay! Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Wei J. S. S. L., Thank you very much for taking the time to share your detailed feedback and for giving us a 100/100 rating. We truly appreciate your continued support as one of our regular guests. We are pleased to know that you had a very good and comfortable stay, and that you were satisfied with your check in, accommodation, cleanliness, and check out experience. It is also wonderful to hear that many of our team members recognize you during your visits. Your continued trust means a great deal to us. At the same time, we sincerely apologize for the inconveniences you experienced. We regret that our Housekeeping team did not properly understand the meaning of the “Get in Now” sign on several occasions, resulting in your room not being serviced. We will reinforce the correct handling of these room status signs with the team to avoid similar situations in the future. We also apologize for the loud dragging noise caused by heavy furniture. We understand how disruptive this can be, particularly when you are trying to rest or work, and we will share this concern with the relevant team for further review. Your feedback regarding the breakfast temperature and Wi-Fi speed is equally valuable. We will share these points with the respective departments for improvement, as we understand that both food quality and reliable internet connectivity are important to our guests. Thank you once again for your honest feedback and for your continued loyalty to Novotel Jakarta Mangga Dua Square. We hope to welcome you back soon and provide you with an even more comfortable and seamless experience. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Kin H. A. N., Thank you very much for taking the time to share your wonderful feedback and for giving us a perfect rating. We are truly grateful to know that you have noticed the improvement in our hospitality during your recent stays. Your kind words are very encouraging to our entire team, and we are especially pleased that Ms. Iin and our Guest Service team were able to make your stay more comfortable and memorable. We also appreciate your positive feedback on the room upgrade, Premiere Lounge access, and the recognition extended to you as an ALL Platinum member. Your continued support and loyalty mean a great deal to us. We sincerely look forward to welcoming you back to Novotel Jakarta Mangga Dua Square and providing you with an even better experience on your next stay. Warmest regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Ms. Hetti L., Thank you very much for taking the time to share your wonderful experience and for giving Novotel Jakarta Mangga Dua Square such a great rating. We are delighted to know that you and your family enjoyed a comfortable stay, particularly our clean and spacious rooms, swimming pool, breakfast selection, and convenient location near the mall, local street food, and transportation. We truly appreciate your kind comment that, despite using the Heartist Benefit Rate, you still received good service. Your feedback is a great encouragement to our entire team to consistently deliver warm and attentive service to every guest. Thank you for your trust and loyalty as an ALL Platinum member. We look forward to welcoming you and your family back to Novotel Jakarta Mangga Dua Square for another enjoyable stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Bryion P. J., Thank you sincerely for taking the time to share such a heartfelt and wonderful review of your recent stay with us at Novotel Jakarta Mangga Dua Square. It truly warms our hearts to know that you felt welcomed and well taken care of throughout your stay. We are especially grateful for your kind words about Mr. Bayu, Stephany, Reni, and Nila. Your recognition means so much to them and will certainly be shared as a source of encouragement. We are also pleased to know that our team was able to assist you with your reservation and accommodate your room change to ensure a more comfortable stay. It is wonderful to hear that these thoughtful gestures made a meaningful difference to your experience. Thank you as well for appreciating our sustainability efforts, particularly our use of glass water bottles in the rooms. Your kind observation is greatly appreciated. Most of all, thank you for your trust and for choosing to stay with us. It was truly our pleasure to have you as our guest, and we sincerely hope to have the opportunity to welcome you back to Novotel Jakarta Mangga Dua Square very soon. We will be looking forward to your return and to creating another warm and memorable stay for you. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Ms. Isao S., Thank you very much for taking the time to share your wonderful feedback following your recent family stay at Novotel Jakarta Mangga Dua Square. We are delighted to know that you enjoyed our convenient location, spacious room, delicious breakfast, and especially the warm hospitality extended by our team. It is truly heartwarming to hear that our check-in team and supervisor made your arrival smooth and comfortable, and that you appreciated our prompt assistance. We also sincerely appreciate your thoughtful suggestion regarding the room temperature. Your feedback is very valuable to us, and we will certainly share it with the relevant team as we continue striving to make every stay more comfortable for our guests. It was a pleasure having you and your family with us, and we are especially happy to hear that you look forward to staying with us again. We will be eagerly awaiting your return and hope to welcome you back to Novotel Jakarta Mangga Dua Square for another wonderful and memorable stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Effendy H. M. S. I., Thank you very much for taking the time to share your feedback with us and for giving us a wonderful rating. We are delighted to hear that you had such a pleasant stay and that everything from check in to check out met your expectations. It is also wonderful to know that you found your room clean and appreciated our daily housekeeping service. We truly appreciate your kind words about our team as well. At the same time, thank you for sharing your constructive feedback regarding the television options and Wi-Fi connection. We sincerely apologize for the inconvenience caused by the intermittent connection. Your comments regarding Wi-Fi speed and the availability of streaming or casting options are valuable to us, and we will share them with the relevant teams for consideration and improvement. We also appreciate your feedback on our breakfast and Executive Lounge. Comments such as yours help us identify areas where we can further enhance the guest experience. Thank you once again for choosing Novotel Jakarta Mangga Dua Square and for your valuable feedback. We hope to have the pleasure of welcoming you back and providing you with an even better experience on your next visit. Warmest regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Aris S., Thank you very much for sharing your wonderful feedback and for giving Novotel Jakarta Mangga Dua Square a perfect score of 100/100. We are delighted to know that you had a pleasant and memorable stay, and that you enjoyed the comfort of your room, our facilities, breakfast, and the recognition provided as an ALL Gold member. It is especially wonderful to hear your kind appreciation of Haikal from our Front Office team. We will certainly share your compliments with him, as we know this will be a great encouragement for him to continue providing warm and thoughtful service. Thank you once again for your trust and recommendation. We look forward to welcoming you and your partner back to Novotel Jakarta Mangga Dua Square for another memorable stay. See you and we will waiting for your next visit with us Warm regards, Guest Experience Teams Novotel Jakarta Mangga Dua Square

Dear Mr. Kok Y. L., Thank you for taking the time to share your detailed feedback with us. We sincerely apologize that the condition of your room did not meet your expectations, particularly regarding the mosquitoes, air conditioning, pillows, refrigerator, towels, lighting, and overall room facilities. We have taken note of your concerns and have shared them with the relevant departments for immediate follow-up and improvement. Regarding the television, please be informed that our TV replacement project is currently in progress, and we are working towards providing Smart TV facilities in our rooms. On a positive note, we are truly grateful for your kind comments regarding our friendly and helpful team, as well as the food. We will certainly share your appreciation with our colleagues. We sincerely regret that your overall experience fell short of the standards you expected from a four-star hotel. Your feedback is valuable to us and will help us improve our room conditions and facilities. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Ms. Rieska M. S., Warm greetings from Novotel Jakarta Mangga Dua Square! Thank you for taking the time to share your feedback with us. We are pleased to know that you had an overall good experience during your family stay with us. We also appreciate your valuable comments regarding the ease of access and Wi-Fi connection speed. Your feedback has been noted and will be shared with the relevant teams as part of our continuous efforts to improve our guests’ experience. We look forward to welcoming you and your family back to Novotel Jakarta Mangga Dua Square for another pleasant stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Seto Tanimo, Thank you very much for taking the time to share your feedback with us and for giving us a wonderful rating. We are delighted to hear that you and your family had a great stay with us. It is wonderful to know that you enjoyed the quick check in process, our hotel facilities, and the wide selection available at breakfast. We are also pleased that you found the lounge access for ALL Platinum members to be a valuable benefit. At the same time, we sincerely apologize for the cleanliness issue you encountered with the carpet. Finding dried food in several areas is certainly not the standard we aim to maintain. Your feedback has been noted and will be shared with our Housekeeping team for immediate attention and follow up. We truly appreciate your honest feedback, as it helps us identify areas where we can improve and provide a better experience for our guests. Thank you once again for choosing Novotel Jakarta Mangga Dua Square. We look forward to welcoming you and your family back for another enjoyable stay, with an even higher level of comfort and cleanliness. Warmest regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Mahawin Chandra, Thank you very much for taking the time to share your feedback and for rating your overall experience. We are delighted to hear that you enjoyed our convenient location, well maintained room, and especially our swimming pool. It is wonderful to know that these aspects contributed positively to your stay. We sincerely appreciate your constructive suggestion regarding the towels. We apologize if some of the towels appeared worn or dull during your stay. Your feedback has been noted and will be shared with our Housekeeping team so that we can review and improve the quality and condition of our linen and amenities. Thank you once again for choosing Novotel Jakarta Mangga Dua Square and for helping us identify areas where we can improve. We truly appreciate your support and hope to have the pleasure of welcoming you back for an even more comfortable stay. Warmest regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mrs. Zia D. F., Warm greetings from Novotel Jakarta Mangga Dua Square! Thank you very much for sharing your wonderful experience and for giving us a perfect score of 100/100. We are delighted to know that you enjoyed your comfortable stay with us and were pleased with the cleanliness of the room, complete amenities, comfortable room temperature, and the friendliness of our team. We are especially happy to hear that Mr. Hilton made your check in experience easier and that Haikal provided a helpful explanation about our hotel facilities. We will also be sure to share your kind appreciation with Reni, Alma, and Nayla for their attentive assistance during breakfast. Your recognition will certainly mean a lot to them. Thank you once again for your kind recommendation and for your continued support as an ALL Accor Live Limitless Classic member. We truly appreciate your trust and are delighted to know that you are looking forward to returning. We look forward to welcoming you and your family back to Novotel Jakarta Mangga Dua Square for another comfortable and memorable stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Ismail A., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Novotel Jakarta Mangga Dua Square. We are delighted to know that you had another comfortable stay with us and that our strategic location continues to be your preferred choice whenever you visit Jakarta. It is also truly rewarding to hear that you found great value for money, enjoyed our food, and experienced the warm hospitality of our team. We sincerely appreciate your kind words, especially your comment that you will always stay with us and that all of our staff contributed to making your stay enjoyable. Your recognition is a great encouragement for the entire team to continue delivering memorable experiences. Thank you once again for your trust and loyalty as an ALL – Accor Live Limitless Classic member. We look forward to welcoming you back to Novotel Jakarta Mangga Dua Square for another pleasant stay in the near future. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Yannick G., Warmest Greetings from Novotel Jakarta Mangga Dua Square! Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. It is truly heartwarming for us to know that you returned to Novotel Jakarta Mangga Dua Square after 25 years and still found the same warm hospitality and friendly service from our team. Your kind words are a beautiful reminder of the lasting memories and connections we strive to create for our guests throughout their journeys. As our valued ALL – Accor Live Limitless Platinum Member, we sincerely appreciate your continued trust, loyalty, and support over the years. We are delighted to know that you enjoyed your stay, including the recognition provided as part of your membership benefits. Your perfect score and special appreciation for our entire team mean a great deal to us. We will proudly share your kind words with all team members as encouragement to continue delivering heartfelt hospitality and memorable experiences. We look forward to welcoming you back to Novotel Jakarta Mangga Dua Square again in the future and creating more wonderful memories together. Warm regards, Ratih Adhitya Guest Experience Manager Novotel Jakarta Mangga Dua Square

Dear Ms. Lisa I., Warmest Greetings from Novotel Jakarta Mangga Dua Square! Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you and your family had a pleasant experience at Novotel Jakarta Mangga Dua Square. We are pleased to hear that you enjoyed our strategic location, spacious room, and especially the delicious kue lapis legit served during breakfast. Your appreciation means a lot to our team and encourages us to continue providing memorable experiences for our guests. As our valued ALL – Accor Live Limitless Gold Member, we sincerely appreciate your trust and loyalty. We are happy to know that you enjoyed the recognition provided during your stay and the benefits of your membership. We also truly value your feedback regarding areas where we can further improve. Your comments are important to us as we continuously strive to enhance our facilities and services to provide an even better experience for our guests. We look forward to welcoming you and your family back to Novotel Jakarta Mangga Dua Square for another enjoyable stay in the future. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Ms. Dian N., Warmest Greetings from Novotel Jakarta Mangga Dua Square! Thank you for taking the time to share your wonderful feedback and for being a valued ALL – Accor Live Limitless Classic member. We truly appreciate your loyalty and are delighted that you chose to stay with us through the ALL Accor App. We are thrilled to know that you and your family had such a memorable experience. It is especially rewarding to hear that our team made a positive impression from the moment you arrived. Your kind recognition of Pak Farhan, Mas Dave, Mas Hilton, and Mas Haikal for their exceptional hospitality has been shared with them, and they will be delighted to know they helped make your stay special. We are also pleased that you enjoyed your comfortable and spacious room, as well as our breakfast with its great selection. Receiving perfect scores across all aspects of your stay is truly encouraging and inspires us to continue delivering exceptional experiences for all our guests. Thank you once again for your continued trust and loyalty as an ALL member. We look forward to welcoming you and your family back to Novotel Jakarta Mangga Dua Square for another memorable stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square