Novotel Jakarta Mangga Dua Square 4 stars

Customer review rating (ALL Rating) 4.6/5 771 reviews

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Novotel Jakarta Mangga Dua Square - Image 1
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Jalan Gunung Sahari Raya No 1, 14420 JAKARTA, Indonesia

Description

Hotel extras

  • Infinity olympic size swimming pool

  • Massages facilities and fitness centre

  • 3 Ballrooms for up to 1,000 people

  • 9 min to JIExpo Kemayoran, Ancol, 15 min to Jakarta International Stadium

  • 28 min drive to Soekarno-Hatta Airport and harbour to explore the Thousand Islands

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Jakarta Mangga Dua Square

Jalan Gunung Sahari Raya No 1
14420 JAKARTA
Indonesia

GPS:-6.138245, 106.831673

Telephone
Fax +62 21 62312900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Food Exchange is a cheerful spot with food from all over the world being exchanged in once place, for your ultimate convenience. Take a break from your day to recharge yourself to the indulgent palatable dining menu. Available both buffet and À la carte.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  771 reviews

Customer review rating 5.0/5

Darren S. Y. T. Friends - Confirmed reviews ALL

Dear Mr. Darren S. Y. T., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Novotel Jakarta Mangga Dua Square. We are truly honored to know that you felt respected throughout your stay and that our team was able to contribute to a memorable experience for you and your group. It is especially rewarding to learn that Ms. Ratih's assistance in preparing your rooms ahead of the standard check-in time and her continuous support throughout your stay made a positive difference. Your kind recognition will certainly be shared with her as well as the entire team. As a valued ALL – Accor Live Limitless Platinum member, we sincerely appreciate your continued loyalty and are delighted that we were able to meet your expectations in many aspects of your stay. At the same time, thank you for bringing the WiFi connectivity issue to our attention. We sincerely apologize for the inconvenience caused by the repeated disconnections. Please rest assured that your feedback has been shared with the relevant team for further investigation and improvement to ensure a more reliable internet experience for our guests. Thank you once again for your trust and support. We look forward to welcoming you back and providing you with another seamless and memorable stay in the near future. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Customer review rating 4.5/5

Talal Solo - Confirmed reviews ALL

Dear Mr. Talal, Thank you for sharing your detailed feedback. We are pleased to know that you had a pleasant stay with us and appreciated our well-maintained and clean hotel, convenient location connected to the shopping center, spacious and tidy room, breakfast variety, as well as the friendly service provided by our team. We also sincerely appreciate your kind mention of Ms. Idah from Front Desk, who will be very pleased to know that her service contributed to your satisfaction. We would also like to extend our sincere thanks for your continued loyalty as an ALL Accor member. We truly value your trust and support. We look forward to welcoming you back again to Novotel Jakarta Mangga Dua Square. Kind regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Customer review rating 4.5/5

Ayogi B. Families - Confirmed reviews ALL

Dear Mr. Ayogi B., Thank you for taking the time to share such a detailed review of your recent family stay at Novotel Jakarta Mangga Dua Square. We are delighted to learn that you had a pleasant and comfortable experience with us. It is wonderful to know that you enjoyed the comfort and cleanliness of your room, our family friendly facilities, the swimming pool, and the warm hospitality provided by our team. We are also pleased that your daughter enjoyed the bathtub and that the overall atmosphere contributed to a relaxing family getaway. We would like to extend our sincere appreciation for your kind recognition of Ms. Sintia from our Government Sales team and Rosaria for their assistance throughout the booking process. Your compliments will certainly be shared with them, as they will be delighted to know they helped make your experience smooth and memorable. Thank you as well for highlighting our sustainability initiatives. We are encouraged to know that our efforts to reduce single-use plastics and adopt more environmentally responsible practices were noticed and appreciated. At the same time, we sincerely apologize for the inconvenience caused by the WiFi connection, as well as the issues with the PlayStation 5 setup and the missing foosball ball. Your valuable feedback has been shared with the relevant teams for review and improvement to ensure a better experience for our future guests. Thank you for your loyalty as an ALL Classic member and for your recommendation. We truly appreciate your support and look forward to welcoming you and your family back for another enjoyable stay at Novotel Jakarta Mangga Dua Square. Sincerely, Guest Experience Team Novotel Jakarta Mangga Dua Square

Customer review rating 5.0/5

Sidharta G. D. Friends - Confirmed reviews ALL

Dear Mr. Sidharta G. D., Thank you very much for sharing your wonderful feedback and for awarding us a perfect score following your recent stay at Novotel Jakarta Mangga Dua Square. We are truly touched by your kind words and delighted to know that your stay was such a memorable experience. It is especially rewarding to learn that the hospitality provided by Bu Anne, Ratih, Susi, Haikal, Stefani, Agung, Reno, Hilton, and Dinda contributed positively to your visit. Your recognition means a great deal to all of us, and we will be proud to share your compliments with the entire team. We are also grateful for your trust and for the special connection created through Pongo's adoption. Knowing that this experience became part of your cherished memories makes your review even more meaningful to us. As a valued ALL Platinum member, we are pleased to know that you enjoyed the recognition, welcome amenities, room upgrade, Executive Lounge, and our various facilities. Your appreciation of our sustainability initiatives is also sincerely appreciated and encourages us to continue our efforts. Thank you once again for your loyalty, trust, and friendship. It was our pleasure to welcome you, and we look forward to seeing you again soon for another memorable stay at Novotel Jakarta Mangga Dua Square. Sincerely, Guest Experience Team Novotel Jakarta Mangga Dua Square

Customer review rating 4.0/5

Yusuf M. Solo - Confirmed reviews ALL

Dear Ms. Yusuf M., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Jakarta Mangga Dua Square. We are pleased to know that you appreciated our convenient location and enjoyed our breakfast selection. We also thank you for your positive ratings regarding your overall stay, arrival experience, and service from our team. At the same time, we sincerely appreciate your comments regarding the condition of the bed sheets and pillow covers. While we are glad you found them clean, we regret that their appearance did not meet your expectations. Please be assured that we have shared your feedback with our Housekeeping team for review and follow up, as maintaining both cleanliness and quality standards is very important to us. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even better stay experience in the future. Sincerely, Guest Experience Team Novotel Jakarta Mangga Dua Square

Other web-users rate our hotel

  • 407 reviews 8.6/10 Location
  • 1,181 reviews 8.4/10 Room
  • 1,420 reviews 9.1/10 Service
  • 11 reviews 6.9/10 WiFi
  • 704 reviews 8.7/10 Cleanliness
  • 369 reviews 8.8/10 Breakfast
  • 145 reviews 9.7/10 Pool

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