Novotel Jakarta Mangga Dua Square 4 stars

Customer review rating (ALL Rating) 4.6/5 784 reviews

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Novotel Jakarta Mangga Dua Square - Image 1
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Jalan Gunung Sahari Raya No 1, 14420 JAKARTA, Indonesia

Description

Hotel extras

  • Infinity olympic size swimming pool

  • Massages facilities and fitness centre

  • 3 Ballrooms for up to 1,000 people

  • 9 min to JIExpo Kemayoran, Ancol, 15 min to Jakarta International Stadium

  • 28 min drive to Soekarno-Hatta Airport and harbour to explore the Thousand Islands

Our accommodation(s)

Hotel location

Novotel Jakarta Mangga Dua Square

Jalan Gunung Sahari Raya No 1
14420 JAKARTA
Indonesia

GPS:-6.138245, 106.831673

Telephone
Fax +62 21 62312900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Food Exchange is a cheerful spot with food from all over the world being exchanged in once place, for your ultimate convenience. Take a break from your day to recharge yourself to the indulgent palatable dining menu. Available both buffet and À la carte.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  784 reviews

Customer review rating 4.5/5

Ayogi B. Families - Confirmed reviews ALL

I had a very pleasant stay at Novotel Jakarta Mangga Dua Square. The room was comfortable and clean, the staff were friendly and helpful, and the overall service met my expectations. The location is convenient and the facilities were well maintained. I would be happy to stay here again in the future.

Dear Mr. Ayogi B., Thank you for taking the time to share such a detailed review of your recent family stay at Novotel Jakarta Mangga Dua Square. We are delighted to learn that you had a pleasant and comfortable experience with us. It is wonderful to know that you enjoyed the comfort and cleanliness of your room, our family friendly facilities, the swimming pool, and the warm hospitality provided by our team. We are also pleased that your daughter enjoyed the bathtub and that the overall atmosphere contributed to a relaxing family getaway. We would like to extend our sincere appreciation for your kind recognition of Ms. Sintia from our Government Sales team and Rosaria for their assistance throughout the booking process. Your compliments will certainly be shared with them, as they will be delighted to know they helped make your experience smooth and memorable. Thank you as well for highlighting our sustainability initiatives. We are encouraged to know that our efforts to reduce single-use plastics and adopt more environmentally responsible practices were noticed and appreciated. At the same time, we sincerely apologize for the inconvenience caused by the WiFi connection, as well as the issues with the PlayStation 5 setup and the missing foosball ball. Your valuable feedback has been shared with the relevant teams for review and improvement to ensure a better experience for our future guests. Thank you for your loyalty as an ALL Classic member and for your recommendation. We truly appreciate your support and look forward to welcoming you and your family back for another enjoyable stay at Novotel Jakarta Mangga Dua Square. Sincerely, Guest Experience Team Novotel Jakarta Mangga Dua Square

Customer review rating 5.0/5

Sidharta G. D. Friends - Confirmed reviews ALL

Thank you for your wonderful hospitality, Bu Anne, Ratih, Susi, Haikal, Stefani, Agung, Reno, Hilton, and Dinda. I truly enjoyed my time at Novotel Jakarta Mangga Dua Square, and I am grateful for the trust you placed in me to adopt Pongo. Thank you for making my stay such a memorable experience. I will always cherish the kindness, warmth, and friendship that you have shown me.

Dear Mr. Sidharta G. D., Thank you very much for sharing your wonderful feedback and for awarding us a perfect score following your recent stay at Novotel Jakarta Mangga Dua Square. We are truly touched by your kind words and delighted to know that your stay was such a memorable experience. It is especially rewarding to learn that the hospitality provided by Bu Anne, Ratih, Susi, Haikal, Stefani, Agung, Reno, Hilton, and Dinda contributed positively to your visit. Your recognition means a great deal to all of us, and we will be proud to share your compliments with the entire team. We are also grateful for your trust and for the special connection created through Pongo's adoption. Knowing that this experience became part of your cherished memories makes your review even more meaningful to us. As a valued ALL Platinum member, we are pleased to know that you enjoyed the recognition, welcome amenities, room upgrade, Executive Lounge, and our various facilities. Your appreciation of our sustainability initiatives is also sincerely appreciated and encourages us to continue our efforts. Thank you once again for your loyalty, trust, and friendship. It was our pleasure to welcome you, and we look forward to seeing you again soon for another memorable stay at Novotel Jakarta Mangga Dua Square. Sincerely, Guest Experience Team Novotel Jakarta Mangga Dua Square

Customer review rating 4.0/5

Yusuf M. Solo - Confirmed reviews ALL

Well located

Dear Ms. Yusuf M., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Jakarta Mangga Dua Square. We are pleased to know that you appreciated our convenient location and enjoyed our breakfast selection. We also thank you for your positive ratings regarding your overall stay, arrival experience, and service from our team. At the same time, we sincerely appreciate your comments regarding the condition of the bed sheets and pillow covers. While we are glad you found them clean, we regret that their appearance did not meet your expectations. Please be assured that we have shared your feedback with our Housekeeping team for review and follow up, as maintaining both cleanliness and quality standards is very important to us. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even better stay experience in the future. Sincerely, Guest Experience Team Novotel Jakarta Mangga Dua Square

Customer review rating 4.5/5

Chelsia O. Families - Confirmed reviews ALL

This trip is for my husband basketball tournament. We chose this hotel because the location is near to the court. Check in was smooth and I was upgraded because of my ALL Accor membership. The room was spacious, clean and comfortable. Breakfast selections are very good and delicious. Ratih from the guest relations team was very helpful throughout my stay. She kept checking up to see whether I need anything. Thank you for that thoughtful gesture.

Dear Mrs. Chelsia O., Thank you very much for sharing your positive review regarding your recent stay at Novotel Jakarta Mangga Dua Square. We are delighted to know that you enjoyed our strategic location, the smooth check-in process, and the comfort of your spacious and clean room. We are also pleased that you were satisfied with our breakfast selection. We sincerely appreciate your kind recognition of Ratih from our Guest Relations Team for her attentive support throughout your stay. Your feedback will certainly be shared with her as a great motivation to continue delivering excellent service to all our guests. As a valued ALL Accor Gold member, your loyalty and trust are highly appreciated. We warmly look forward to welcoming you back to Novotel Jakarta Mangga Dua Square in the near future. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Customer review rating 4.0/5

L. L. Families - Confirmed reviews ALL

The check-in process was handled properly and with the great assistance from the front desk staffs.

Dear Mrs. L., Thank you for taking the time to share your experience at Novotel Jakarta Mangga Dua Square. We are pleased to know that your check-in process went smoothly and that you received great assistance from our Front Desk team. Your overall feedback regarding your stay, including room condition, cleanliness, breakfast selection, and hotel facilities, is highly appreciated and has been shared with the relevant departments for further review and improvement. We also sincerely appreciate your comments regarding our sustainability initiatives and the benefits of your ALL Accor membership during your stay. Your input motivates us to continue improving both our services and guest experience. We look forward to welcoming you and your family again in the future for an even better stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Other web-users rate our hotel

  • 410 reviews 8.5/10 Location
  • 1,264 reviews 8.4/10 Room
  • 1,511 reviews 9.1/10 Service
  • 13 reviews 7.4/10 WiFi
  • 766 reviews 8.6/10 Cleanliness
  • 373 reviews 8.9/10 Breakfast
  • 151 reviews 9.7/10 Pool

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