Novotel Jakarta Mangga Dua Square 4 stars

Customer review rating (ALL Rating) 4.5/5 810 reviews

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Novotel Jakarta Mangga Dua Square - Image 1
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Jalan Gunung Sahari Raya No 1, 14420 JAKARTA, Indonesia

Description

Hotel extras

  • Infinity olympic size swimming pool

  • Massages facilities and fitness centre

  • 3 Ballrooms for up to 1,000 people

  • 10 min to JIExpo Kemayoran, Ancol, 18 min to Jakarta International Stadium

  • 40 min drive to Soekarno-Hatta Airport and harbour to explore the Thousand Islands

Our accommodation(s)

Hotel location

Novotel Jakarta Mangga Dua Square

Jalan Gunung Sahari Raya No 1
14420 JAKARTA
Indonesia

GPS:-6.138245, 106.831673

Telephone
Fax +62 21 62312900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Food Exchange is a cheerful spot with food from all over the world being exchanged in once place, for your ultimate convenience. Take a break from your day to recharge yourself to the indulgent palatable dining menu. Available both buffet and À la carte.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  810 reviews

Customer review rating 4.5/5

Pipina L. /. P. J. Solo - Confirmed reviews ALL

Excellent staff service. Food was better than it was last year

Dear Ms. P. J., Thank you for taking the time to share your feedback following your recent stay at Novotel Jakarta Mangga Dua Square. We are very pleased to know that you were satisfied with our staff service and that you enjoyed the improvement in our food quality compared to last year. Your kind comments are truly appreciated and will be shared with our team as motivation to continue enhancing our service. We also sincerely appreciate your constructive feedback regarding check-in waiting time and Wi-Fi speed. Your input has been noted and will be shared with the relevant departments for further improvement. Additionally, we are glad to know that our Chief of Security was able to assist you promptly with your lost phone concern. We look forward to welcoming you back again in the future. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Customer review rating 4.5/5

Meilani L. P. Friends - Confirmed reviews ALL

I had a short stay at Novotel Mangga Dua Square, but it was a very satisfying experience. The service was excellent, the staff were friendly and attentive, and the overall atmosphere was comfortable and enjoyable.

Dear Ms. Meilani L. P., Thank you very much for taking the time to share your feedback regarding your recent short stay with us. We are delighted to know that you had a comfortable and satisfying experience, and that you found our service excellent, with friendly and attentive staff contributing positively to your overall stay. We also sincerely appreciate your kind recognition of our team member in the Executive Lounge, Adel, who will be pleased to know that their service made a positive impression on your experience. It is also a pleasure to hear your positive feedback regarding your ALL Accor member recognition, including the welcome drink, amenity, and room upgrade experience. At the same time, we truly appreciate your constructive comments regarding WiFi speed. Please be assured that your feedback has been shared with the relevant department for further review and improvement, as we continuously strive to enhance our guests’ connectivity experience. We are also grateful for your insights regarding the booking experience via the Accor ALL App, and we are pleased to know you find it improving with each update. Thank you once again for your valuable feedback. We look forward to welcoming you back for an even better experience in the future. Sincerely, Guest Experience Team Novotel Jakarta Mangga Dua Square

Customer review rating 1.5/5

Ayudya S. Business - Confirmed reviews ALL

I stayed at the Novotel Mangga Dua Square for 10 days. At first, I thought the room was just okay, although it felt a bit stuffy. The smell was masked by the AC, so I didn't notice. But during my stay, for the first six days, my asthma flared up every night. I didn't suspect it was the room at all. Until the eighth day, I asked to be moved. It turned out to have a damp smell and worse air circulation than the first room. At first, I accepted. That night, besides the asthma, I also had a runny nose. My roommate, who is allergic to dust, also started to react. Then, when we visited our friend's room, we realized that the room's smell and air quality should be ideal. So we asked to be moved to another room, one with better air circulation and a fresher smell. Unfortunately, we only stayed one night in that "okay" room. I thought it was just a health issue, but I remembered that at the same event, I also stayed at the Novotel. And for three days, I also had shortness of breath every night. Now I'm sure it was the room. Because when I moved hotels and returned home, my asthma didn't flare up. It's important to note that my asthma hasn't flared up in years. That's why I never carry inhalers, etc. The service, etc., were fine. But as for the room condition, don't hesitate to ask to move if it's damp or smelly.

Dear Ms. Ayudya S., Thank you for taking the time to share your detailed feedback following your recent stay at Novotel Jakarta Mangga Dua Square. We are truly sorry to hear about your experience and the discomfort you encountered during your stay, particularly regarding the room condition and air quality. Please accept our sincere apologies for the inconvenience caused. Your comments have been taken very seriously and have been shared with our Housekeeping and Engineering teams for immediate review and follow-up to ensure improvements in room freshness, cleanliness, and air circulation. We are also concerned to learn about the health impact you experienced, and we sincerely regret that your stay did not meet expectations in this regard. Your feedback regarding the check-in process and waiting time has also been noted and will be reviewed with the Front Office team for better coordination during high occupancy events. On a positive note, we appreciate your recognition of our team’s service, breakfast selection, and Wi-Fi experience. This will be shared with the team as encouragement to continue improving guest satisfaction. We truly value your feedback as it helps us identify areas that require attention and improvement. We hope to have the opportunity to restore your confidence in us in the future. Warm regards, Ratih Adhitya Guest Experience Manager Novotel Jakarta Mangga Dua Square

Customer review rating 4.5/5

Bojan G. Families - Confirmed reviews ALL

Great hotel, stayed here many times when visiting family. The staff is attentive and gets things done quickly. The hotel is however starting to show its age, while the furniture and bathrooms are still in a good shape, the carpets are in a desperate need of a deep cleaning or replacing, considering the last refurb was done about 9 years ago. Same goes for the walls, desperately in need of a fresh hand of paint. The towels and bathrobes just need to be replaced, they are no longer fit for purpose and generally smelled damp. Keep up the good work and hope to see you again next year.

Dear Mr. Bojan G., Thank you for your continued trust and loyalty in choosing Novotel Jakarta Mangga Dua Square whenever you visit your family. We are truly delighted to hear that you had another enjoyable stay with us and that our team’s attentiveness and efficiency left a positive impression on you. At the same time, we sincerely appreciate your constructive feedback regarding the condition of our facilities. Please accept our apologies for the inconvenience caused by the carpets, walls, as well as the towels and bathrobes. Your comments are very valuable and have been shared with our management team for further review and necessary improvements, as we continuously work on maintaining and enhancing the quality of our hotel. It is encouraging to know that despite these concerns, you still had a great overall experience and are planning to return. We truly look forward to welcoming you back next year and providing you with an even better stay. Warm regards, Guest Experience Teams Novotel Jakarta Mangga Dua Square

Customer review rating 3.5/5

Julius T. P. /. R. P. Business - Confirmed reviews ALL

The pool was clean and satisfying. Breakfast was good. However, I did not like the smoking smell in my room as well as the corridor. Novotel is very well known, I don’t think smoking is allowed inside the area. The pillows sheets must be changed… they are already too old.

Dear Mr. Julius T. P. /. Mr. R. P., Warm greetings from Novotel Jakarta Mangga Dua Square. Thank you for taking the time to share your feedback regarding your recent business stay with us. We truly appreciate your comments, as they help us to continuously improve our services and facilities. We are pleased to know that you enjoyed our swimming pool and found the breakfast to your satisfaction. However, we sincerely apologize for the inconvenience caused by the smoking odor in your room and corridor. Please rest assured that Novotel Jakarta Mangga Dua Square is a non-smoking hotel, and this situation does not reflect our standards. We will address this matter seriously with our team to ensure stricter monitoring and enforcement moving forward. We also regret to learn about your experience with the pillow sheets condition. Your feedback has been well noted, and we will review and improve our linen quality to ensure greater comfort for our guests. In addition, we appreciate your input regarding the WiFi speed and will work with the relevant team to enhance the connectivity experience. Thank you as well for recognizing some positive aspects of your stay. We truly value your loyalty as an ALL Accor Live Limitless Classic member, and we hope to have the opportunity to welcome you back for a more pleasant and seamless stay in the future. Warm regards, Guest Experience Teams Novotel Jakarta Mangga Dua Square

Other web-users rate our hotel

  • 403 reviews 8.5/10 Location
  • 1,266 reviews 8.4/10 Room
  • 1,484 reviews 9.1/10 Service
  • 12 reviews 6.4/10 WiFi
  • 735 reviews 8.6/10 Cleanliness
  • 350 reviews 8.8/10 Breakfast
  • 142 reviews 9.6/10 Pool

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