Dear Mr. Wiroj T., Thank you for taking the time to share your detailed feedback following your recent stay at Novotel Jakarta Mangga Dua Square. We are pleased to hear that you found our location convenient and that our reception team provided you with a pleasant service. However, we sincerely apologize for the short comings you experienced, particularly regarding the mouldy and damaged shower blind, as well as the water leakage and condition of the ceiling. We understand that these maintenance issues affected your overall experience and are certainly not the standard we aim to provide. Please be assured that your comments have been shared with our Engineering and Housekeeping teams for immediate inspection and appropriate follow up. We are also taking note of your feedback regarding the Wi-Fi connection speed and will review this with the relevant team. Your feedback is very important to us, as it helps us identify areas where we need to improve. We sincerely hope to have the opportunity to welcome you again and provide you with a more comfortable and satisfactory experience. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. R., Thank you very much for sharing your wonderful feedback and for giving Novotel Jakarta Mangga Dua Square a perfect rating. We are delighted to know that you and your family had such an enjoyable stay, from the fast check in to the cozy and well prepared room. It is especially heartwarming to hear that we were able to make your nephew’s birthday celebration a memorable occasion. We truly appreciate your kind recognition of Steffani from Reception, Mr. Reza and the team for the birthday celebration, and Mr. Adit from Housekeeping for preparing your room. We will be sure to share your compliments with them, as recognition from our guests is a great motivation for our team. We are also pleased that you enjoyed your ALL Accor Platinum member benefits, including the welcome drink, welcome amenity, and room upgrade, as well as our Executive Lounge, pool, breakfast, and sustainability initiatives. Thank you once again for your trust and loyalty to Novotel and ALL Accor. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Robert G., Thank you for sharing your positive feedback following your recent stay at Novotel Jakarta Mangga Dua Square. We are pleased to hear that you found our location convenient for your visit to JI Expo, and that you enjoyed the comfort of the hotel, our friendly and helpful team, and the breakfast selection. It is wonderful to know that you had an overall enjoyable stay and that you would recommend us to others. We also appreciate your feedback regarding the Wi-Fi connection speed. Please rest assured that we have noted your comment and will continue working to improve this aspect of our services for a better guest experience. Thank you once again for your kind review and for your continued support as an ALL – Accor Live Limitless Silver member. We look forward to welcoming you back on your next visit to Jakarta. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Ms. Lindadewi Y., Thank you for taking the time to share such a detailed and thoughtful review following your family stay at Novotel Jakarta Mangga Dua Square. We are delighted to know that you appreciated the recognition as an ALL Accor Gold member, including the room upgrade to our spacious Executive Deluxe Premier room, welcome amenities, and late check-out. We are also pleased to hear that you enjoyed the variety and quality of our breakfast, as well as the evening cocktail and the selection of food and beverages at the Premier Lounge. It is wonderful to know that you found our team thoughtful and accommodating, particularly in assisting your children during your time at the lounge. We are grateful for your kind appreciation of their service. At the same time, we sincerely appreciate your constructive feedback regarding the condition and comfort of the pillows and duvet. Please accept our apologies that the bedding did not meet the standard of comfort and presentation we strive to provide. Your comments have been shared with our Housekeeping and relevant departments for further review and improvement. We also appreciate your observations regarding the hotel and room design, as well as the operating arrangements of the Premier Lounge. Feedback such as yours is valuable in helping us identify opportunities to further enhance our facilities and overall guest experience. Thank you once again for your continued trust in Novotel and the ALL Accor loyalty programme. We look forward to welcoming you and your family back to Novotel Jakarta Mangga Dua Square and providing an even more comfortable and memorable stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Ms. Marlina, Thank you for sharing such a wonderful review of your family stay at Novotel Jakarta Mangga Dua Square. We are delighted to know that you had a comfortable experience and enjoyed the warm and friendly service from our team throughout your stay, from check-in to check-out. It is especially rewarding to hear your kind words about the afternoon coffee and our breakfast experience. We truly appreciate you taking the time to recognize Haikal from Guest Experience, Raka from Concierge, and Fadhil from the Bar. We will be sure to share your compliments with them, as recognition from our guests is a great motivation for our team. We are also pleased that you found our room, breakfast buffet, and pool clean, and that you enjoyed the various facilities and services during your stay. As a valued ALL – Accor Live Limitless member, we are grateful for your continued support and are happy to know that you felt well recognized during your visit. Thank you once again for recommending us with a perfect score. We look forward to welcoming you and your family back to Novotel Jakarta Mangga Dua Square for another memorable stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Andrew L., Thank you for taking the time to share your detailed feedback following your recent business stay at Novotel Jakarta Mangga Dua Square. We are pleased to know that you had a comfortable stay, appreciated the friendliness of our team, and enjoyed our hotel facilities. We also truly appreciate your positive feedback regarding our breakfast, check-in and check-out experience, welcome amenities, room upgrade, and the recognition you received as an ALL Gold member. At the same time, please accept our sincere apologies for the shortcomings you experienced regarding the cleanliness of your room. We are particularly concerned to learn about the sticky residue on the table, the condition of the carpet, and the towels. We also regret that your request for the table to be cleaned did not fully resolve the issue. This does not reflect the standards we aim to provide. Your comments have been taken seriously and will be shared with our Housekeeping team and the relevant departments for thorough follow-up and improvement, particularly regarding room cleaning procedures and towel quality control. Thank you once again for your valuable feedback and for your continued trust in Novotel and the ALL Accor loyalty programme. We hope to have the opportunity to welcome you back and provide you with a more comfortable and seamless experience on your next stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Dr. Y. M. M., Thank you very much for your wonderful review and for sharing your memorable experience at Novotel Jakarta Mangga Dua Square. We are delighted to know that you enjoyed our strategic location and the services provided during your business stay. It is especially rewarding to hear that, as an ALL Accor Platinum member, you felt well taken care of and enjoyed the experience with us. Thank you for your special recognition of Mr. Fika and Ms. Indah from our Reception team, as well as Ms. Adele from our Premier Lounge. We will be delighted to share your kind words with them. Your appreciation is a great motivation for our team to continue delivering warm and personalized service. We truly value your loyalty as an ALL Accor Platinum member and sincerely appreciate your recommendation. We look forward to welcoming you back to Novotel Jakarta Mangga Dua Square and creating another memorable experience for you on your next visit. Warmest regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. John C., Thank you for taking the time to share your detailed feedback following your recent stay at Novotel Jakarta Mangga Dua Square. We are pleased to know that you enjoyed our pool facilities. However, we sincerely regret that certain aspects of your stay did not fully meet your expectations, particularly regarding the noise levels and the room layout. Please be assured that we have taken note of your comments and will share them with the relevant teams for further review and improvement. We also appreciate your feedback regarding the booking experience and room allocation, as it is valuable in helping us enhance our services. We truly appreciate your feedback and hope to have the opportunity to welcome you back to Novotel Jakarta Mangga Dua Square and provide you with a more comfortable and enjoyable experience. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Jing S. B. T., Thank you for taking the time to share your detailed feedback following your recent stay at Novotel Jakarta Mangga Dua Square. We are pleased to know that you were satisfied with the service provided by our team and appreciated the recognition as an ALL Accor Gold member. Your kind mention of our staff is greatly appreciated and will certainly be shared with the team. At the same time, we sincerely apologize for the inconvenience regarding the lack of clothes hooks in the bathroom of Room 6118. We understand how this can affect the comfort and practicality of your stay, particularly in a Junior Suite. Please rest assured that your feedback has been shared with the relevant team for immediate review and improvement. We also appreciate your comments regarding the cleanliness, Wi-Fi connection speed, and welcome amenity. Your feedback is valuable in helping us identify areas where we can further enhance the guest experience. Thank you once again for your continued loyalty to ALL Accor and for recommending our hotel. We truly value your membership and hope to have the pleasure of welcoming you back for an even more comfortable and enjoyable stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Ibu I., Thank you very much for sharing such a wonderful and detailed review of your stay and meeting experience at Novotel Jakarta Mangga Dua Square. We are truly delighted to hear that you enjoyed our exceptional hospitality, professional service, pristine guest rooms, and meeting facilities. It is especially rewarding to know that our banquet, restaurant, and meeting room teams, as well as our Duty Manager, Sales Manager, and the entire team, contributed to making your stay and meeting a success. We are also pleased that you appreciated the quality of our meals and our ongoing commitment to sustainability across our guest rooms, meeting spaces, and dining areas. Your kind recognition is a great motivation for the entire team to continue delivering seamless and memorable experiences to our guests. We look forward to welcoming you back to Novotel Jakarta Mangga Dua Square for another exceptional stay and meeting experience. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Alandonisy A., Thank you very much for sharing your feedback and for choosing Novotel Jakarta Mangga Dua Square for your family stay. We are delighted to know that you enjoyed our convenient location near the mall and appreciated the warm, helpful service from our Reception team. We are especially grateful for your kind mention of our Guest Experience Manager. Your recognition will certainly be shared with the team as encouragement to continue providing attentive and welcoming service. We also appreciate your valuable feedback regarding the Wi-Fi connection speed. Please rest assured that your comments have been noted and will be shared with the relevant team as we continuously work to improve our guests’ experience. Thank you for your continued support as an ALL – Accor Live Limitless Diamond member. We look forward to welcoming you and your family back to Novotel Jakarta Mangga Dua Square for an even more enjoyable stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Leslie T., Thank you so much for your wonderful review and for sharing your great stay experience with us! We are delighted to know that you enjoyed your stay and found your room clean, comfortable, and well maintained. It is also wonderful to hear that our friendly and helpful team made your experience even more enjoyable. A special thank you for mentioning Mr. Farhan. We will be very happy to share your kind words with him as recognition of his excellent service. We truly appreciate your recommendation and your continued trust as an ALL Accor member. We look forward to welcoming you back to Novotel Jakarta Mangga Dua Square for another great stay! Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Wei J. S. S. L., Thank you very much for taking the time to share your detailed feedback and for giving us a 100/100 rating. We truly appreciate your continued support as one of our regular guests. We are pleased to know that you had a very good and comfortable stay, and that you were satisfied with your check in, accommodation, cleanliness, and check out experience. It is also wonderful to hear that many of our team members recognize you during your visits. Your continued trust means a great deal to us. At the same time, we sincerely apologize for the inconveniences you experienced. We regret that our Housekeeping team did not properly understand the meaning of the “Get in Now” sign on several occasions, resulting in your room not being serviced. We will reinforce the correct handling of these room status signs with the team to avoid similar situations in the future. We also apologize for the loud dragging noise caused by heavy furniture. We understand how disruptive this can be, particularly when you are trying to rest or work, and we will share this concern with the relevant team for further review. Your feedback regarding the breakfast temperature and Wi-Fi speed is equally valuable. We will share these points with the respective departments for improvement, as we understand that both food quality and reliable internet connectivity are important to our guests. Thank you once again for your honest feedback and for your continued loyalty to Novotel Jakarta Mangga Dua Square. We hope to welcome you back soon and provide you with an even more comfortable and seamless experience. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Kin H. A. N., Thank you very much for taking the time to share your wonderful feedback and for giving us a perfect rating. We are truly grateful to know that you have noticed the improvement in our hospitality during your recent stays. Your kind words are very encouraging to our entire team, and we are especially pleased that Ms. Iin and our Guest Service team were able to make your stay more comfortable and memorable. We also appreciate your positive feedback on the room upgrade, Premiere Lounge access, and the recognition extended to you as an ALL Platinum member. Your continued support and loyalty mean a great deal to us. We sincerely look forward to welcoming you back to Novotel Jakarta Mangga Dua Square and providing you with an even better experience on your next stay. Warmest regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Ms. Hetti L., Thank you very much for taking the time to share your wonderful experience and for giving Novotel Jakarta Mangga Dua Square such a great rating. We are delighted to know that you and your family enjoyed a comfortable stay, particularly our clean and spacious rooms, swimming pool, breakfast selection, and convenient location near the mall, local street food, and transportation. We truly appreciate your kind comment that, despite using the Heartist Benefit Rate, you still received good service. Your feedback is a great encouragement to our entire team to consistently deliver warm and attentive service to every guest. Thank you for your trust and loyalty as an ALL Platinum member. We look forward to welcoming you and your family back to Novotel Jakarta Mangga Dua Square for another enjoyable stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Bryion P. J., Thank you sincerely for taking the time to share such a heartfelt and wonderful review of your recent stay with us at Novotel Jakarta Mangga Dua Square. It truly warms our hearts to know that you felt welcomed and well taken care of throughout your stay. We are especially grateful for your kind words about Mr. Bayu, Stephany, Reni, and Nila. Your recognition means so much to them and will certainly be shared as a source of encouragement. We are also pleased to know that our team was able to assist you with your reservation and accommodate your room change to ensure a more comfortable stay. It is wonderful to hear that these thoughtful gestures made a meaningful difference to your experience. Thank you as well for appreciating our sustainability efforts, particularly our use of glass water bottles in the rooms. Your kind observation is greatly appreciated. Most of all, thank you for your trust and for choosing to stay with us. It was truly our pleasure to have you as our guest, and we sincerely hope to have the opportunity to welcome you back to Novotel Jakarta Mangga Dua Square very soon. We will be looking forward to your return and to creating another warm and memorable stay for you. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Ms. Isao S., Thank you very much for taking the time to share your wonderful feedback following your recent family stay at Novotel Jakarta Mangga Dua Square. We are delighted to know that you enjoyed our convenient location, spacious room, delicious breakfast, and especially the warm hospitality extended by our team. It is truly heartwarming to hear that our check-in team and supervisor made your arrival smooth and comfortable, and that you appreciated our prompt assistance. We also sincerely appreciate your thoughtful suggestion regarding the room temperature. Your feedback is very valuable to us, and we will certainly share it with the relevant team as we continue striving to make every stay more comfortable for our guests. It was a pleasure having you and your family with us, and we are especially happy to hear that you look forward to staying with us again. We will be eagerly awaiting your return and hope to welcome you back to Novotel Jakarta Mangga Dua Square for another wonderful and memorable stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Effendy H. M. S. I., Thank you very much for taking the time to share your feedback with us and for giving us a wonderful rating. We are delighted to hear that you had such a pleasant stay and that everything from check in to check out met your expectations. It is also wonderful to know that you found your room clean and appreciated our daily housekeeping service. We truly appreciate your kind words about our team as well. At the same time, thank you for sharing your constructive feedback regarding the television options and Wi-Fi connection. We sincerely apologize for the inconvenience caused by the intermittent connection. Your comments regarding Wi-Fi speed and the availability of streaming or casting options are valuable to us, and we will share them with the relevant teams for consideration and improvement. We also appreciate your feedback on our breakfast and Executive Lounge. Comments such as yours help us identify areas where we can further enhance the guest experience. Thank you once again for choosing Novotel Jakarta Mangga Dua Square and for your valuable feedback. We hope to have the pleasure of welcoming you back and providing you with an even better experience on your next visit. Warmest regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Aris S., Thank you very much for sharing your wonderful feedback and for giving Novotel Jakarta Mangga Dua Square a perfect score of 100/100. We are delighted to know that you had a pleasant and memorable stay, and that you enjoyed the comfort of your room, our facilities, breakfast, and the recognition provided as an ALL Gold member. It is especially wonderful to hear your kind appreciation of Haikal from our Front Office team. We will certainly share your compliments with him, as we know this will be a great encouragement for him to continue providing warm and thoughtful service. Thank you once again for your trust and recommendation. We look forward to welcoming you and your partner back to Novotel Jakarta Mangga Dua Square for another memorable stay. See you and we will waiting for your next visit with us Warm regards, Guest Experience Teams Novotel Jakarta Mangga Dua Square