Dear Mr. Jing B. T., Thank you for your wonderful, heartfelt review and for your continued trust in Novotel Jakarta Mangga Dua Square. We are truly delighted to know that each visit feels like coming home and that our team consistently makes you feel welcomed, valued and well cared for. Your generous recognition means a lot to all of us. It is especially rewarding to hear that Haikal’s attention to your pillow preference and the thoughtful preparations before your arrival have made your stays even more comfortable. We will be sure to share your kind appreciation with Haikal and the team members you mentioned, including Cholidah, Reza, Indra, Reno, Lutfy, Alma, Adell, Agung, Fahdil, Nurdin and Adha. Your recognition will certainly serve as wonderful encouragement for them to continue creating memorable experiences for our guests. We are also grateful for your positive feedback regarding the improvements in our Premier Lounge and breakfast offerings, as well as your kind words about Anne, Rafi, Maqdalena, Farhan and Stephane. It is truly encouraging to know that our team's dedication and commitment to warm hospitality have made a meaningful difference to your experience. As a valued ALL Platinum member, your continued loyalty and confidence are particularly important to us. Thank you for recommending us so wholeheartedly. We look forward to welcoming you back again soon and making every return visit feel just as special as coming home. Warm Regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Shamir K., Warm greetings from Novotel Jakarta Mangga Dua Square. Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to learn that you had a pleasant experience and that our team was able to make you feel warmly welcomed and well assisted. We are also pleased to know that you enjoyed the recognition and benefits provided as an ALL - Accor Platinum member. We truly appreciate your constructive feedback regarding the ease of access and Wi-Fi connection speed. Your comments are valuable to us, and we will share them with the relevant teams for further review and improvement, as we continuously strive to enhance the comfort and convenience of our guests. It was our pleasure to welcome you and your family, and we sincerely hope to have the opportunity to welcome you back to Novotel Jakarta Mangga Dua Square for another enjoyable stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Falah A. N., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Novotel Jakarta Mangga Dua Square. We are delighted to know that you enjoyed our breakfast selection, spacious and comfortable swimming pool, and the service provided by our Front Office, Restaurant, and Housekeeping teams. It is especially rewarding to hear that you appreciated the warm and attentive service from our team and the recognition provided as an ALL - Accor member. We also appreciate your feedback regarding the Wi-Fi connection speed and your suggestion regarding a more comfortable smoking area at the bar. Your comments are valuable to us and will be shared with the relevant teams as we continue to improve our guest experience. Thank you once again for your kind recommendation and for choosing Novotel Jakarta Mangga Dua Square. We look forward to welcoming you back and providing you with another enjoyable stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Novrian C. B., Thank you for taking the time to share your detailed feedback following your recent family stay with us. We are delighted to hear that you had a comfortable stay and enjoyed our breakfast selection, family friendly facilities, swimming pool, and fitness center. It is also wonderful to know that our team made a positive impression on you. At the same time, we sincerely apologize for the inconveniences you experienced. We regret the misunderstanding regarding dining by the pool and appreciate your understanding after our Chief of Security clarified the matter and offered an apology. We also take note of your comments regarding the pillows, the efficiency of our check in and check out procedures, and the cleanliness and upkeep of the smoking area and public restrooms. Your feedback has been shared with the relevant departments for follow up and improvement. We truly value your observations, as they help us identify areas where we can enhance our services and provide a more seamless experience for our guests. Thank you once again for choosing Novotel Jakarta Mangga Dua Square. We hope to have the pleasure of welcoming you and your family back and providing you with an even better experience on your next visit. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Ms. Vania H., Thank you very much for sharing your wonderful feedback and for choosing Novotel Jakarta Mangga Dua Square once again. We are delighted to know that you had such a pleasant and convenient stay, especially during your visit for concert. It is wonderful to hear that Yohana was able to assist with your requests and contribute to making your stay more enjoyable. We will certainly share your kind appreciation with her and the team. We are also pleased that you enjoyed our extensive breakfast selection, as well as the friendly and helpful service provided by our team. We truly appreciate your recommendation and your continued trust as an ALL - Gold member. We have also taken note of your feedback regarding the Wi-Fi connection speed and your experience with ALL member recognition. Your comments are valuable to us and will be shared with the related teams as we continue working to improve our guest experience. Thank you once again for your loyalty. We look forward to welcoming you back to Novotel Jakarta Mangga Dua Square for another enjoyable stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Bapak Ega N. W., Thank you very much for taking the time to share such a detailed review following your recent stay at Novotel Jakarta Mangga Dua Square. We are delighted to know that you once again had a very good stay with us, especially appreciating the helpful and attentive service from our team, the fast check in and check out process, our breakfast variety, and the convenient location next to Mangga Dua Square. It is also wonderful to hear that our location was convenient for your visit to Jakarta, including your concert at Jakarta International Stadium. We sincerely appreciate your continued trust in Novotel Jakarta Mangga Dua Square and your loyalty as an ALL - Accor member. At the same time, we apologize for the inconvenience caused by the dusty paintings in your room and the sink faucet being positioned too close to the edge. Your feedback has been noted and will be shared with our Housekeeping and Engineering teams for follow up and improvement. We also appreciate your positive feedback regarding our sustainability efforts, particularly our initiative to reduce the use of plastic water bottles. Thank you once again, Bapak Ega, for your continued support and valuable feedback. We look forward to welcoming you back to Novotel Jakarta Mangga Dua Square and providing you with an even more comfortable stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Kin H. A. N., Thank you very much for your wonderful review and for taking the time to share such detailed feedback about your recent stay at Novotel Jakarta Mangga Dua Square. We are delighted to know that you enjoyed our convenient location, with its variety of restaurants and food courts nearby. More importantly, we are truly pleased to hear that you felt well recognized and warmly welcomed by our team. We sincerely appreciate your kind recognition of Haykal for his consistently friendly and attentive service, as well as our team member who assisted you with your check in on 27 September. We will certainly share your compliments with them, as recognition from our guests is a great motivation for our team to continue delivering personalized and heartfelt hospitality. It is also wonderful to know that you enjoyed the recognition as an ALL – Accor Live Limitless Platinum member, including your welcome amenity and room upgrade. Thank you once again for your continued trust and loyalty to Novotel Jakarta Mangga Dua Square. We truly appreciate your support and look forward to welcoming you back for another memorable stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Candra b. w., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Novotel Jakarta Mangga Dua Square. We are delighted to hear that you and your family had an enjoyable and memorable stay with us while celebrating your son’s birthday. It is wonderful to know that you were satisfied with your accommodation, cleanliness, breakfast, our team, and the services provided. We also appreciate your feedback regarding the swimming pool towels not always being ready. Please accept our apologies for this inconvenience. Your comments have been shared with the relevant team so we can improve the experience for our guests. Thank you once again for choosing Novotel Jakarta Mangga Dua Square for your family celebration. We look forward to welcoming you and your family back for another enjoyable stay in the future. Best regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Khursheed D., Thank you very much for taking the time to share your feedback following your recent stay at Novotel Jakarta Mangga Dua Square. We are delighted to know that you enjoyed our spacious and clean rooms, as well as our convenient location with various food options nearby. It is also wonderful to hear that you had a positive experience with our team, and we truly appreciate your kind recognition. We sincerely appreciate your valuable feedback regarding our breakfast selection. We understand that having a wider variety of choices to accommodate different preferences is important, and we have shared your comments with our Food & Beverage team for their review and consideration. Your feedback is highly appreciated and helps us continuously improve our services and guest experience. We look forward to welcoming you back to Novotel Jakarta Mangga Dua Square for another enjoyable stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Allen E., Thank you very much for taking the time to share your feedback and for being a valued regular guest of Novotel Jakarta Mangga Dua Square for more than 15 years. We are delighted to know that you continue to enjoy your stays with us and that you were satisfied with our accommodation, cleanliness, breakfast, Wi-Fi, and the service provided by our team. We also truly appreciate your continued support as an ALL – Accor member and your recommendation. We sincerely appreciate your feedback regarding the glass water bottles. We understand your concern, particularly when travelling with children, as accidental breakage could create a safety hazard and cause inconvenience. Please rest assured that your comments have been noted and will be shared with the relevant team for careful consideration as we continue to balance sustainability with guest safety and convenience. Thank you once again for your continued loyalty and for helping us improve. We look forward to welcoming you back to Novotel Jakarta Mangga Dua Square on your next visit. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Aeky S. B. H., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Novotel Jakarta Mangga Dua Square. We are delighted to know that you had an excellent experience with us and that you appreciated the cleanliness and comfort of your room, our breakfast and dining experiences, as well as the attentive and friendly service provided by our team. It is also wonderful to hear that you found the booking process through the ALL Accor App smooth and convenient, and that you felt well recognized as an ALL member. Your kind comments regarding our sustainability initiatives are greatly appreciated and will certainly encourage us to continue strengthening our efforts in responsible hospitality. We are especially pleased that you enjoyed your experiences at Food Exchange Restaurant and Gourmet Bar. Your positive feedback will be shared with our teams as encouragement for them to continue delivering warm and attentive service to our guests. Thank you once again for your kind recommendation and for choosing Novotel Jakarta Mangga Dua Square. We look forward to welcoming you and your family back to Jakarta and providing you with another memorable stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mrs. Phonthip T., Thank you for taking the time to share your feedback following your recent stay at Novotel Jakarta Mangga Dua Square. We are pleased to know that you found your stay comfortable. However, we sincerely apologize for the inconvenience caused by the condition and musty smell of the pillow and blanket. This is certainly not the standard of comfort and cleanliness we aim to provide our guests. Please be assured that we have shared your comments with our Housekeeping team for immediate attention and follow up regarding the condition of our bedding items. Your feedback is valuable in helping us maintain and improve our guest experience. We truly appreciate your comments and hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Wiroj T., Thank you for taking the time to share your detailed feedback following your recent stay at Novotel Jakarta Mangga Dua Square. We are pleased to hear that you found our location convenient and that our reception team provided you with a pleasant service. However, we sincerely apologize for the short comings you experienced, particularly regarding the mouldy and damaged shower blind, as well as the water leakage and condition of the ceiling. We understand that these maintenance issues affected your overall experience and are certainly not the standard we aim to provide. Please be assured that your comments have been shared with our Engineering and Housekeeping teams for immediate inspection and appropriate follow up. We are also taking note of your feedback regarding the Wi-Fi connection speed and will review this with the relevant team. Your feedback is very important to us, as it helps us identify areas where we need to improve. We sincerely hope to have the opportunity to welcome you again and provide you with a more comfortable and satisfactory experience. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. R., Thank you very much for sharing your wonderful feedback and for giving Novotel Jakarta Mangga Dua Square a perfect rating. We are delighted to know that you and your family had such an enjoyable stay, from the fast check in to the cozy and well prepared room. It is especially heartwarming to hear that we were able to make your nephew’s birthday celebration a memorable occasion. We truly appreciate your kind recognition of Steffani from Reception, Mr. Reza and the team for the birthday celebration, and Mr. Adit from Housekeeping for preparing your room. We will be sure to share your compliments with them, as recognition from our guests is a great motivation for our team. We are also pleased that you enjoyed your ALL Accor Platinum member benefits, including the welcome drink, welcome amenity, and room upgrade, as well as our Executive Lounge, pool, breakfast, and sustainability initiatives. Thank you once again for your trust and loyalty to Novotel and ALL Accor. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Robert G., Thank you for sharing your positive feedback following your recent stay at Novotel Jakarta Mangga Dua Square. We are pleased to hear that you found our location convenient for your visit to JI Expo, and that you enjoyed the comfort of the hotel, our friendly and helpful team, and the breakfast selection. It is wonderful to know that you had an overall enjoyable stay and that you would recommend us to others. We also appreciate your feedback regarding the Wi-Fi connection speed. Please rest assured that we have noted your comment and will continue working to improve this aspect of our services for a better guest experience. Thank you once again for your kind review and for your continued support as an ALL – Accor Live Limitless Silver member. We look forward to welcoming you back on your next visit to Jakarta. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Ms. Lindadewi Y., Thank you for taking the time to share such a detailed and thoughtful review following your family stay at Novotel Jakarta Mangga Dua Square. We are delighted to know that you appreciated the recognition as an ALL Accor Gold member, including the room upgrade to our spacious Executive Deluxe Premier room, welcome amenities, and late check-out. We are also pleased to hear that you enjoyed the variety and quality of our breakfast, as well as the evening cocktail and the selection of food and beverages at the Premier Lounge. It is wonderful to know that you found our team thoughtful and accommodating, particularly in assisting your children during your time at the lounge. We are grateful for your kind appreciation of their service. At the same time, we sincerely appreciate your constructive feedback regarding the condition and comfort of the pillows and duvet. Please accept our apologies that the bedding did not meet the standard of comfort and presentation we strive to provide. Your comments have been shared with our Housekeeping and relevant departments for further review and improvement. We also appreciate your observations regarding the hotel and room design, as well as the operating arrangements of the Premier Lounge. Feedback such as yours is valuable in helping us identify opportunities to further enhance our facilities and overall guest experience. Thank you once again for your continued trust in Novotel and the ALL Accor loyalty programme. We look forward to welcoming you and your family back to Novotel Jakarta Mangga Dua Square and providing an even more comfortable and memorable stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square