Mercure Convention Center Ancol 4 stars

Customer review rating (ALL Rating) 4.7/5 1,620 reviews

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Description

Hotel extras

  • At the heart of Ancol Theme Park, close to Dunia Fantasi, Seaworld and Atlantis

  • Family friendly hotel with adult and kids pool, water sliders, kids club & entertainment area

  • Personalized meetings with 22 meeting rooms, 5 ballrooms that gather up to 1.200 guests.

  • 20Km from Soekarno-Hatta International Airport and 6,6Km from Jakarta Kota Train Station

  • Spacious room with park and ocean view

Our accommodation(s)

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Hotel location

Mercure Convention Center Ancol

Jl. Pantai Indah, Ancol Jakarta Baycity, North Jakarta
14430 JAKARTA
Indonesia

GPS:-6.122196, 106.836323

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

SUNDA KELAPA RESTAURANT

Let your palate explore the variety of cuisine in our Sunda Kelapa Restaurant with both International and iconic local dishes. Indoor and outdoor dining area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,620 reviews

Customer review rating 5.0/5

Ms. M. M. Families - Confirmed reviews ALL

All good, kids happy

Dear Ms M. M., Thank you for your lovely review of Mercure Convention Center Ancol. We are delighted to hear that everything went well during your stay and that your kids were happy. Creating enjoyable and memorable experiences for families is something we truly value. We appreciate your kind feedback and look forward to welcoming you and your family back again soon for another fun and comfortable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Customer review rating 4.5/5

Mr. S. A. Families - Confirmed reviews ALL

Critic : some in the corridor was not good odor from the carpet, so better to change the carpet in the future for better odor

Dear Mr. S. A., Warm greetings from Mercure Convention Center Ancol. Thank you for sharing your experience with us. We are delighted to know that you found our hotel to be a nice and comfortable place, and that you were satisfied with the service provided by our team. At the same time, please accept our sincere apologies regarding the unpleasant odor in the corridor carpet area. Your feedback is very valuable to us, and we have shared this concern with our housekeeping and engineering teams for further evaluation and improvement, including future carpet replacement planning to ensure a fresher and more comfortable environment for all our guests. We truly appreciate your constructive feedback and look forward to welcoming you back for an even better stay experience in the future. Warm regards, Sutiyono Duty Manager Mercure Convention Center An

Customer review rating 4.5/5

Mrs. A. M. Families - Confirmed reviews ALL

All staff very helpful and clean room. Comfortable when you bring the kids to stay at Hotel

Dear Mrs. A. M., Thank you very much for sharing your positive experience at Mercure Convention Center Ancol. We are delighted to know that you enjoyed our service, found our staff helpful, and appreciated the cleanliness of the room. It is also wonderful to hear that your stay was comfortable for you and your family, especially when traveling with children. Your kind words and high rating truly motivate us to continue delivering the best experience for all our guests. We look forward to welcoming you and your family back again soon for another pleasant stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Customer review rating 5.0/5

Ms. S. Families - Confirmed reviews ALL

It was memorable stay for our family, mercure has provide us ancol free entry pass and birthday gesture for one of our family member, made the moment even unforgettable. Our kids also happy with so many indoor and outdoor activities !!

Dear Ms. S., Warmest greetings from Mercure Convention Center Ancol. Thank you very much for sharing your wonderful experience with us and for giving us such an excellent rating. We are truly delighted to know that your family had a memorable holiday stay at our hotel. It is especially rewarding to hear that the complimentary Ancol entry access and the birthday surprise for your family member helped create an unforgettable moment. We are also happy to know that your children enjoyed the various indoor and outdoor activities available during your stay. Your kind words are a great motivation for our team to continue delivering memorable experiences for every guest and family visiting Mercure Convention Center Ancol. We sincerely look forward to welcoming you and your family back again for another enjoyable stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Customer review rating 3.5/5

Mrs. E. K. Business - Confirmed reviews ALL

This hotel is very safe.

Dear Mrs. E. K., Thank you for taking the time to share your feedback regarding your recent business stay at Mercure Convention Center Ancol. We truly appreciate your kind comments about our friendly and caring employees, as well as your feeling of safety during your stay. It is especially wonderful to know that our waiters contributed positively to your experience. Your appreciation will certainly be shared with the team. At the same time, we sincerely apologize that several aspects of your stay did not fully meet your expectations. We regret the inconvenience regarding the room condition, maintenance, cleanliness, and breakfast selection. Your comments regarding room updates and the variety of breakfast options have been noted carefully and shared with the related departments for evaluation and improvement. Your valuable feedback is very important to us as it helps us continue enhancing the quality of our facilities and services for all guests. Thank you once again for staying with us. We hope to have the opportunity to welcome you back in the future and provide you with a much improved experience. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Other web-users rate our hotel

  • 276 reviews 8.4/10 Location
  • 1,558 reviews 9/10 Room
  • 1,616 reviews 9.3/10 Service
  • 28 reviews 4/10 WiFi
  • 910 reviews 8.8/10 Amenities
  • 805 reviews 9/10 Cleanliness
  • 439 reviews 8/10 Breakfast
  • 123 reviews 5.8/10 Value

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