Novotel Amsterdam City 4 stars

Customer review rating (ALL Rating) 4.5/5 4,202 reviews

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Novotel Amsterdam City - Image 1
Novotel Amsterdam City - Image 2
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Novotel Amsterdam City - Image 4
Europaboulevard 10, 1083 AD AMSTERDAM, Netherlands

Description

Hotel extras

  • A 4-star Amsterdam hotel near Rai Amsterdam convention centre

  • Extensive on-site event space with 20 flexible venues

  • Just 12 minutes by car from Schiphol Airport and city centre

  • A fitness room and sauna to relax and recharge

  • Children up to age 16 stay and breakfast free

Our accommodation(s)

Book this hotel
Room 1
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Room

Superior room with Queen size bed

Photo out of - Superior room with Queen size bed

Featuring HDTV, a Nespresso machine and a fridge, your Superior room fuses modern décor with soothing tones and wood furnishings. There's a desk if you need to work, and fast Wi-Fi to keep you connected. Enjoy luxury Rituals products in the bathroom.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x Queen size bed(s)
See availabilities

Choose this room for business travel in Amsterdam, with free Wi-Fi and an eco-designed Live N Dream queen bed to ensure you rest well before a big event. Start the day with tea or Nespresso coffee, and spend peaceful evenings watching the 55-inch HDTV.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Your Executive room offers a king-size Live N Dream bed, designed for restful sleep and eco-friendliness. There's tea and Nespresso coffee, plus inclusive soft drinks from the minibar. Your bathroom features a rain shower and luxury Rituals amenities.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Relax in this smartly designed twin room with HDTV, Nespresso coffee and tea-making facilities, as well as a sofa and a work desk for comfort and convenience. You'll find luxury Rituals amenities in your bathroom with a spacious rain shower.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Choose Superior rooms for business travel in Amsterdam or sightseeing trips with friends. There's a 55-inch HDTV and high-speed Wi-Fi, along with tea and Nespresso coffee to enjoy during breaks in your schedule. Rituals bathroom amenities add luxury.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Amsterdam City

Europaboulevard 10
1083 AD AMSTERDAM
Netherlands

GPS:52.333579, 4.888825

Telephone
Fax +31 20 646 2823
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 610 rooms
  • 2 rooms for people with reduced mobility
  • 15 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Dutch
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

28 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Services for children

  • Bicycles with children''s seats
  • Video game area
  • Play area

Well-being

In Balance Fitness Centre

  • On site
  • Sauna room
  • Massage Additional charge

Sports and leisure

Gym

  • On site
  • On site
  • Outdoor parking
  • Private
  • 120 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 0.5 m / 2.5 ft

  • Parking pricing: 38.00 € 38 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Electric car recharging units 3,7 kVA

Security

  • Parking with security service
  • Video surveillance in parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

RESTAURANT URBN FOOD AND DRINK

Photo out of - RESTAURANT URBN FOOD AND DRINK

Enjoy fresh, wholesome dishes from breakfast to dinner in our welcoming Amsterdam restaurant. Our chef focuses on natural ingredients, with a new menu every season. Find a comfortable seat in the stylish dining room, or on the terrace in good weather.

Cooking style
International
Chef name
Frank-Jan MUTSAERS
Capacity
160
Accessibility
Accessible service
Europaboulevard 10, 1083 AD Amsterdam, Netherlands
Telephone +31 20 721 9179
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Takeaway Meals
  • Private lounge

Payment

  • Credit card
  • Apple Pay
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

Enjoy fresh, wholesome dishes from breakfast to dinner in our welcoming Amsterdam restaurant. Our chef focuses on natural ingredients, with a new menu every season. Find a comfortable seat in the stylish dining room, or on the terrace in good weather.

Meet in our Amsterdam bar for apéritifs, a glass of wine with friends or cocktails to celebrate a successful event. Take a seat at the 15-metre bar counter with its streamlined, modern design, and order classic Dutch bar bites to pair with your beverage.

Our extensive breakfast selection lets you start the day with light, healthy fare, indulgent treats, or a bit of both. Visit the live egg station for perfect eggs cooked in front of you, and linger over tea or coffee as you finish off fruit or pastries.

Featuring Technogym equipment, our fitness room lets you maintain your routine during your stay at our Amsterdam hotel. You'll find everything you need for strength and cardio training. Combine your gym session with a sauna visit for rounded wellness.

Discover the benefits of an Amsterdam hotel with a sauna when you visit our on-site spa area, which also has a section with loungers to relax on after a day of meetings or sightseeing. There are male and female saunas to enjoy for as long as you like.

With warm tones and natural elegance, our event space provides the perfect Amsterdam wedding venue for lavish celebrations or intimate occasions. Work with our expert team to plan the details of your day, including outstanding catering from our chefs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,202 reviews

Customer review rating 5.0/5

Dane G. B. Business - Confirmed reviews ALL

Dear Mr. G. B., Thank you for taking the time to share your feedback. We are delighted that our location made your business trip easier, with quick connections to the RAI and the city centre just moments away. Our team is also pleased you found your room so comfortable and enjoyed a restful stay. We are glad our breakfast buffet started your day on the right note, with fresh options prepared by our chef each morning. It will be a pleasure to welcome you back! Best wishes, Manager on Duty

Customer review rating 2.0/5

David O. Couples - Confirmed reviews ALL

Dear Mr. Reilly, We appreciate the time you have taken to provide us with your opinion of your stay. We are truly sorry to hear that several aspects of your stay did not meet the standards you deserved. The service you encountered from our team at various touchpoints clearly fell short of the hospitality we aim to deliver, and your concerns about staff engagement and member recognition have been taken on board. We also regret the shortfalls with your welcome drink and the internet speed. Nonetheless, it is heartening that the colleague from the Philippines in our lobby cafe left such a positive impression through her genuine care. Finally, your appreciation for our location, so conveniently placed for both business and leisure, means a great deal to us. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Manager on Duty

Customer review rating 4.0/5

Kaspars S. Business - Confirmed reviews ALL

Dear Mr. S., We appreciate the time you have taken to provide us with your opinion of your stay. We’re glad our location suited your business needs and you enjoyed the coffee and tea facilities. We apologize for the carpet condition and the WiFi setup inconvenience. Our towel policy supports sustainability by refreshing towels daily unless guests opt out. We hope to welcome you back again soon. Best wishes, Manager on Duty

Customer review rating 5.0/5

Vendor S. K. J. Business - Confirmed reviews ALL

Dear Guest , Thank you for taking the time to review your recent stay. We’re glad our location suited your business trip and that you found the rooms spotless. Your kind words about our reception team will be shared with them. We hope to welcome you back in the future. Best wishes, Manager on Duty

Customer review rating 4.0/5

Roy D. K. Business - Confirmed reviews ALL

Dear Mr. K., Thank you for taking the time to leave a review of your recent stay. We’re glad your six-night business trip was comfortable and that our team, especially in the restaurant, impressed you with generous portions and warm service. We apologize for the housekeeping issues and room cleanliness, and encourage guests to contact reception for quick resolution. It’s great to hear you found our service responsive and your overall experience smooth. It would be a pleasure to welcome you back on another occasion. Kind regards, Manager on Duty

Dear Mr. G. B., Thank you for taking the time to share your feedback. We are delighted that our location made your business trip easier, with quick connections to the RAI and the city centre just moments away. Our team is also pleased you found your room so comfortable and enjoyed a restful stay. We are glad our breakfast buffet started your day on the right note, with fresh options prepared by our chef each morning. It will be a pleasure to welcome you back! Best wishes, Manager on Duty

Customer review rating 2.0/5

David O. Couples - Confirmed reviews ALL

Check In : Rude and arrogant. My wife and I couldn’t wait to get away from the Reception Desk. As it was my Wife’s Birthday on Monday 12 October 2026. I “ Politely “ asked if a package had arrived. I was sorry that I did

Dear Mr. Reilly, We appreciate the time you have taken to provide us with your opinion of your stay. We are truly sorry to hear that several aspects of your stay did not meet the standards you deserved. The service you encountered from our team at various touchpoints clearly fell short of the hospitality we aim to deliver, and your concerns about staff engagement and member recognition have been taken on board. We also regret the shortfalls with your welcome drink and the internet speed. Nonetheless, it is heartening that the colleague from the Philippines in our lobby cafe left such a positive impression through her genuine care. Finally, your appreciation for our location, so conveniently placed for both business and leisure, means a great deal to us. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Manager on Duty

Customer review rating 4.0/5

Kaspars S. Business - Confirmed reviews ALL

Good location between airport and City center, near RAI conference center.

Dear Mr. S., We appreciate the time you have taken to provide us with your opinion of your stay. We’re glad our location suited your business needs and you enjoyed the coffee and tea facilities. We apologize for the carpet condition and the WiFi setup inconvenience. Our towel policy supports sustainability by refreshing towels daily unless guests opt out. We hope to welcome you back again soon. Best wishes, Manager on Duty

Customer review rating 5.0/5

Vendor S. K. J. Business - Confirmed reviews ALL

Really nice stay, was a short walk to train station and convention centre ideal for travel and work. Facilities were great and rooms were very clean.

Dear Guest , Thank you for taking the time to review your recent stay. We’re glad our location suited your business trip and that you found the rooms spotless. Your kind words about our reception team will be shared with them. We hope to welcome you back in the future. Best wishes, Manager on Duty

Customer review rating 4.0/5

Roy D. K. Business - Confirmed reviews ALL

The house keeping staff were bad but the rest was good - stayed there for 6 nights

Dear Mr. K., Thank you for taking the time to leave a review of your recent stay. We’re glad your six-night business trip was comfortable and that our team, especially in the restaurant, impressed you with generous portions and warm service. We apologize for the housekeeping issues and room cleanliness, and encourage guests to contact reception for quick resolution. It’s great to hear you found our service responsive and your overall experience smooth. It would be a pleasure to welcome you back on another occasion. Kind regards, Manager on Duty

Customer review rating 5.0/5

Opus-90… H. M. Z. Business - Confirmed reviews ALL

Osman was amazing, please pass on my compliments to him!

Dear Ms. M. , We would like to thank you for this positive feedback! We are delighted that you had a great stay and that Osman made such a wonderful impression on you. Our team takes real pride in looking after every guest, and it is lovely to hear that his efforts stood out during your business trip. We will make sure your kind words reach him. It would be a pleasure to welcome you back. Best wishes, Manager on Duty

Customer review rating 5.0/5

Mohamed E. Solo - Confirmed reviews ALL

As a first timer in Amsterdam i was so lucky to be welcomed by Osman he is a great gentleman who showed me how i can getvthe most of my 2 nights stay in the city

Dear Mr. E., Thank you for this positive review. We are delighted that Osman’s warm welcome set the tone for your first trip to Amsterdam. It is wonderful that his guidance helped you enjoy your stay with us. The entire team looks forward to welcoming you back for a future visit. Kind regards, Manager on Duty

Customer review rating 5.0/5

Helen G. Couples - Confirmed reviews ALL

We came for our first visit to Amsterdam and we found the hotel in an amazing spot. Easy transport links away from the city center. The staff were helpful and friendly. The restaurant was spotlessly clean. We had 2 breakfasts and one dinner with you and it was beautiful. We would highly recommend this hotel.

Dear Madam, We are thrilled that our location and transport links made your first trip to Amsterdam so smooth. Our team was happy to welcome you warmly at check-in, and we are glad you felt well looked after. It is lovely that you found the restaurant spotless and enjoyed every meal with us. We look forward to welcoming you back. Kind regards, Manager on Duty

Customer review rating 5.0/5

Jaspreet U. Couples - Confirmed reviews ALL

My husband and I recently enjoyed a wonderful getaway together, and our experience was truly amazing from start to finish! The hotel was lovely, but what really made our stay so special was the exceptional hospitality and kindness of the staff. A special thank you to Alain and, I believe, Mohammed (I hope I have his name right!). They were absolutely fantastic, so helpful, welcoming and attentive. Their warmth and professionalism really stood out and made us feel so comfortable and well looked after throughout our stay. I truly believe that good staff make all the difference to any hotel or venue, and this hotel is a perfect example of that. When you have a team that genuinely cares about its guests, it transforms a good stay into a memorable experience. I also enjoyed a lovely coffee at the hotel’s coffee shop, which was another nice touch! We left feeling happy, relaxed and grateful for such a wonderful experience. I would highly recommend this hotel to anyone looking for a relaxing break with excellent hospitality. We would definitely love to return! Thank you to the whole team for making our getaway so special!

Dear Ms. U., We are delighted that our location suited your getaway so well. Our hotel sits just a short walk from the RAI station, giving quick access to the city centre and Amstel Park right across the street. We are also thrilled that Alain and Mohammed made such a warm impression. Our team takes real pride in looking after every guest with care, and it is lovely to know their kindness helped make your time with us feel so special. It is great that you enjoyed a restful night on our Live N Dream beds. We designed them to give you a deep, comfortable sleep, and we are glad they did just that. Your appreciation for the coffee at our shop and the smooth check-in means a lot to us as well. Our housekeeping team works hard to keep every room fresh and well maintained, so hearing that you found everything clean and well equipped is truly rewarding. It will be a pleasure to welcome you back! Best wishes, Manager on Duty

Customer review rating 3.5/5

Pawel L. Business - Confirmed reviews ALL

Hotel is pretty old. Walls are thin and family staying with small kid floor above us made us waking up together with them. At 7am. Close to metro and trains

Dear Mr. L., We appreciate the time you have taken to provide us with your opinion of your stay. We are delighted that you enjoyed our breakfast buffet and found the bar prices reasonable during your business trip. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that you were disturbed by sounds from neighbouring rooms and that the housekeeping service fell short on this occasion. We also acknowledge your comments about the connectivity and the dated feel of certain areas, and we appreciate you bringing these to our attention. We hope to welcome you back again soon. Best wishes, Manager on Duty

Customer review rating 5.0/5

Dzmitry B. Families - Confirmed reviews ALL

I appreciate responsiveness and willing to help of a lady that checked us in Also, the breakfast was amazing and ladies and gentlemen here were great

Dear Mr. B., Thank you for sharing this review of your time at our hotel. We are delighted that you appreciated the warm welcome from our front desk colleague upon check-in. Our team takes real pride in being responsive and helpful, so your words mean a lot to us. We are also thrilled that you enjoyed our breakfast buffet, and that our restaurant staff made such a great impression. We hope to welcome you back. Best wishes, Manager on Duty

Customer review rating 3.0/5

Individual-90… P. G. Business - Confirmed reviews ALL

lots of dust bunnies everywhere, carpet was caked

Dear Guest, We appreciate that you took the time to share your experience with us. We are pleased that our location worked well for your business trip, with the RAI station just a short walk away and convenient connections to the city centre and Schiphol airport. However, we are sincerely sorry that several aspects of your stay did not meet your expectations. Your remarks about the upkeep of your room give us cause for reflection, as we take great pride in our daily housekeeping service. Our team is always available at reception to address any concerns on the spot. We also regret that the WiFi connection did not perform as it should during your visit; the network is designed to cover all guest rooms and public areas, and our front desk can assist with the connection steps whenever needed. The lack of a toilet brush is an unusual oversight, and your comfort was clearly compromised by the overall condition of the accommodation. Nonetheless, we are glad you found our hotel well situated for your needs. Our position near the Amsterdam RAI convention centre and the Amstel Park makes it a practical choice for professionals visiting the area. We hope that we have the pleasure of seeing you again in the near future. Kind regards, Manager on Duty

Customer review rating 0.5/5

Atlassian G. K. V. Business - Confirmed reviews ALL

Me and my colleague reached hotel on same uber. I was ahead in the checkin line. I was asked by Amara to wait as my room was not ready. I co worker was given the room right after me. She was in Room 1413 (Executive room). I kept waiting for 30 mins and since no update was provided to me, I again went to check with Amara and she told me my room was still not ready. I waited again and after 15 mins when I asked Martina to get me the room, she said now that it's 3PM I will assign you the room and she gave me room 1416. I asked her why I was made to wait she said that the room is guaranteed only at 3PM. I totally didn't understand this. If there were rooms available, why did she not assign me the room in the first place. There were so many people checkin in at that time and I was the only one singled out. I asked her that I was to talk to supervisor, at this time Shiani showed up and she was also not at all apologetic about the situation. This was the first time I came to Novotel hotel. I'll never stay at Novotel again in my life anywhere around the world. This was a sheer discrimination nothing else.

Dear Mr. K. , Thank you for taking the time to share this review of your experience. Your high marks for check-in and departure tell us that some moments of your arrival and farewell went smoothly, and we are pleased those aspects stood out positively. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Being asked to wait while other guests were assisted can understandably feel frustrating, and we regret that the communication around room availability left you with such a disappointing impression. Our check-in time is guaranteed from 3pm, and rooms are assigned based on a combination of factors including room type, housekeeping readiness, and booking conditions. We never single out any guest, and we are saddened that your experience led you to feel otherwise. Your interaction with our team members should have been handled with more care and empathy, and we apologize that this was not reflected during your visit. Nonetheless, our location in the south of Amsterdam offers easy access to the RAI station, just a two-minute walk away, connecting you swiftly to the city centre and Schiphol Airport. We hope this convenience served you well during your business trip. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Manager on Duty

Customer review rating 4.0/5

Vendor S. M. D. Business - Confirmed reviews ALL

Very nice hotel. Convenient to RAI, rail transport, and grocery store. Room was quaint and the bed was very comfortable. Some issues with USB ports next to the bed not working. The drain cover in the shower was loose. Shower needs anti slip mat or adhesives on the floor. I nearly slipped and fell twice. Entry doors into the room and bathroom are tripped hazards. No means to control room temperature with air conditioners, just fan speed and no cool air output. Breakfast was a great amenity.

Dear Guest, Thank you for taking the time to leave a review of your recent stay. We’re glad you found our location convenient and enjoyed your room, bed, and breakfast. Sorry for the issues with the USB ports, shower fittings, and carpet; we’ve shared your feedback with the team. Our air conditioning offers temperature control, and staff are happy to assist with operation. We look forward to welcoming you back again for an improved experience. Kind regards, Manager on Duty

Customer review rating 3.0/5

Lsm O. L. A. Business - Confirmed reviews ALL

Pluses: Near RAI and public transportation, Nespresso, breakfast workers were hard working, housekeeping consistent and prompt, no pool Minuses: Ice not readily available/accessible, breakfast hosts not courteous, shower clogged, towels thin, sauna and gym closed too early

Dear Mr. Lsm Org- L. , Thank you for sharing your experience with us. We are delighted that you found our location near the RAI and public transport convenient, and that the Nespresso machine added a touch of comfort to your stay. It is also pleasing to know that you appreciated the diligent efforts of our breakfast team and the consistency of our housekeeping service, as well as the cleanliness and comfort of your bed. We hope to welcome you back in the future for an improved stay. Kind regards, Manager on Duty

Customer review rating 4.0/5

Darvasi P. Families - Confirmed reviews ALL

Good rooms but the USB-plugs were few, failing and underpowered. While there were three USB plugs only one could work at a time. I wish hand lotion and hair conditioner had been provided.

Dear Mr. Darvasi, Thank you for taking the time to leave a review of your recent stay. We are glad you found our rooms comfortable and your stay enjoyable overall. That said, we are sincerely sorry that some aspects of your visit did not meet your expectations. We regret the frustration with the in-room USB points and acknowledge your wish for additional amenities like hand lotion and hair conditioner. We also understand the booking difficulties were inconvenient, even though they originated outside our system, and we are sorry it took several attempts to arrange breakfast for your second adult. Your comments about ease of access, connection speed, and our environmental practices have been heard, and we appreciate your candid feedback as a new ALL Classic member. Nonetheless, our team is pleased that you chose Novotel Amsterdam City for your family trip, and we value the opportunity to welcome you as you begin your journey with the ALL programme. We hope to welcome you back in the future for an improved stay. Kind regards, Manager on Duty

Customer review rating 4.0/5

Individual-90… K. E. Business - Confirmed reviews ALL

stay was fine, room was clean, overall, not a lot of space and a little outdated. coffee / tea making was nice, minibar poor. breakfast was good

Dear Mr. E., Thank you for taking the time to leave a review of your recent stay. We are pleased that you found your room clean and enjoyed the coffee and tea making facilities. We are also glad you appreciated our breakfast buffet, with its wide selection and freshly prepared options. That said, we are sorry that some aspects of your stay did not meet your expectations. Our rooms measure 24m² and we offer both renovated and soft-renovated options, each with a minibar available for your own items. Nonetheless, we trust your stay was comfortable overall and that our location near the RAI convention centre served your business trip well. We hope to have the opportunity of welcoming you back in the future. Best regards, Manager on Duty

Customer review rating 0.5/5

Celia K. Business - Confirmed reviews ALL

The stay was good but now I did not receive my invoice.. still waiting for it

Dear Ms. K., Thank you for taking the time to review your experience with us. We are pleased that your stay with us was a comfortable one. However, we are truly sorry to hear that some aspects of your experience did not meet your expectations. We regret the delay you are facing with your documentation, and we also note your dissatisfaction with the reservation process. Our reception team is available around the clock to assist with any follow-up requests you may have. Finally, your comfort during a business trip matters greatly to us, and we are glad the room and facilities contributed positively to your visit. We hope to welcome you back for a return visit. Best regards, Manager on Duty

Customer review rating 3.5/5

Individual-90… C. S. Solo - Confirmed reviews ALL

Ok

Dear Guest, We appreciate that you took the time to share your experience with us. We are pleased that your overall experience at Novotel Amsterdam City was acceptable. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our team is always available at the 24-hour reception to address any concerns on the spot, and we would have been happy to assist you during your visit. Nonetheless, our hotel offers many conveniences for single travellers, from the 24-hour Stach shop to our well-equipped fitness area with sauna, and we hope you were able to enjoy these during your time with us. We hope to have the pleasure of welcoming you back in the future. With best wishes, Manager on Duty

Customer review rating 3.5/5

Balasubramaniam V. Solo - Confirmed reviews ALL

good options for breakfast, room was ok ok

Dear Mr. V., We appreciate the time you have taken to provide us with your opinion of your stay. We are pleased that you appreciated our breakfast offering, with its intercontinental buffet and freshly prepared options made to order by our chef. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Your room experience was not as comfortable as it should have been, and we regret any shortfall in this regard. Our team is always available at reception to assist with room-related concerns and ensure you feel at ease. We also understand your concern about the pending refund. For debit card payments, the incidental deposit is returned within a couple of business days after checkout, and our front desk team can provide you with a precise update if you reach out directly. Nonetheless, our location in the south of Amsterdam, just a short walk from RAI station and with quick connections to both the city centre and Schiphol Airport, makes us a convenient base for business and leisure travellers alike. We look forward to welcoming you back. Best regards, Manager on Duty

Other web-users rate our hotel

  • 1,891 reviews 8.9/10 Location
  • 2,222 reviews 7.2/10 Room
  • 2,092 reviews 8.5/10 Service
  • 37 reviews 8.1/10 WiFi
  • 1,208 reviews 8.9/10 Breakfast
  • 1,112 reviews 7/10 Cleanliness
  • 434 reviews 8.1/10 Amenities
  • 372 reviews 8.9/10 Vibe

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