Novotel Amsterdam City 4 stars

Customer review rating (ALL Rating) 4.5/5 4,150 reviews

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Novotel Amsterdam City - Image 1
Novotel Amsterdam City - Image 2
Novotel Amsterdam City - Image 3
Novotel Amsterdam City - Image 4
Europaboulevard 10, 1083 AD AMSTERDAM, Netherlands

Description

Hotel extras

  • A 4-star Amsterdam hotel near Rai Amsterdam convention centre

  • Extensive on-site event space with 20 flexible venues

  • Just 12 minutes by car from Schiphol Airport and city centre

  • A fitness room and sauna to relax and recharge

  • Children up to age 16 stay and breakfast free

Our accommodation(s)

Book this hotel
Room 1
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Room

Superior room with Queen size bed

Photo out of - Superior room with Queen size bed

Featuring HDTV, a Nespresso machine and a fridge, your Superior room fuses modern décor with soothing tones and wood furnishings. There's a desk if you need to work, and fast Wi-Fi to keep you connected. Enjoy luxury Rituals products in the bathroom.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x Queen size bed(s)
See availabilities

Choose this room for business travel in Amsterdam, with free Wi-Fi and an eco-designed Live N Dream queen bed to ensure you rest well before a big event. Start the day with tea or Nespresso coffee, and spend peaceful evenings watching the 55-inch HDTV.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Your Executive room offers a king-size Live N Dream bed, designed for restful sleep and eco-friendliness. There's tea and Nespresso coffee, plus inclusive soft drinks from the minibar. Your bathroom features a rain shower and luxury Rituals amenities.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Relax in this smartly designed twin room with HDTV, Nespresso coffee and tea-making facilities, as well as a sofa and a work desk for comfort and convenience. You'll find luxury Rituals amenities in your bathroom with a spacious rain shower.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Choose Superior rooms for business travel in Amsterdam or sightseeing trips with friends. There's a 55-inch HDTV and high-speed Wi-Fi, along with tea and Nespresso coffee to enjoy during breaks in your schedule. Rituals bathroom amenities add luxury.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Amsterdam City

Europaboulevard 10
1083 AD AMSTERDAM
Netherlands

GPS:52.333579, 4.888825

Telephone
Fax +31 20 646 2823

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 610 rooms
  • 2 rooms for people with reduced mobility
  • 15 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Dutch
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

28 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Services for children

  • Bicycles with children''s seats
  • Video game area
  • Play area

Well-being

In Balance Fitness Centre

  • On site
  • Sauna room
  • Massage Additional charge

Sports and leisure

Gym

  • On site
  • On site
  • Outdoor parking
  • Private
  • 120 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 0.5 m / 2.5 ft

  • Parking pricing: 38.00 € 38 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Electric car recharging units 3,7 kVA

Security

  • Parking with security service
  • Video surveillance in parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

RESTAURANT URBN FOOD AND DRINK

Photo out of - RESTAURANT URBN FOOD AND DRINK

Enjoy fresh, wholesome dishes from breakfast to dinner in our welcoming Amsterdam restaurant. Our chef focuses on natural ingredients, with a new menu every season. Find a comfortable seat in the stylish dining room, or on the terrace in good weather.

Cooking style
International
Chef name
Frank-Jan MUTSAERS
Capacity
160
Accessibility
Accessible service
Europaboulevard 10, 1083 AD Amsterdam, Netherlands
Telephone +31 20 721 9179
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Takeaway Meals
  • Private lounge

Payment

  • Credit card
  • Apple Pay
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

Enjoy fresh, wholesome dishes from breakfast to dinner in our welcoming Amsterdam restaurant. Our chef focuses on natural ingredients, with a new menu every season. Find a comfortable seat in the stylish dining room, or on the terrace in good weather.

Meet in our Amsterdam bar for apéritifs, a glass of wine with friends or cocktails to celebrate a successful event. Take a seat at the 15-metre bar counter with its streamlined, modern design, and order classic Dutch bar bites to pair with your beverage.

Our extensive breakfast selection lets you start the day with light, healthy fare, indulgent treats, or a bit of both. Visit the live egg station for perfect eggs cooked in front of you, and linger over tea or coffee as you finish off fruit or pastries.

Featuring Technogym equipment, our fitness room lets you maintain your routine during your stay at our Amsterdam hotel. You'll find everything you need for strength and cardio training. Combine your gym session with a sauna visit for rounded wellness.

Discover the benefits of an Amsterdam hotel with a sauna when you visit our on-site spa area, which also has a section with loungers to relax on after a day of meetings or sightseeing. There are male and female saunas to enjoy for as long as you like.

With warm tones and natural elegance, our event space provides the perfect Amsterdam wedding venue for lavish celebrations or intimate occasions. Work with our expert team to plan the details of your day, including outstanding catering from our chefs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,150 reviews

Customer review rating 4.5/5

Andrew S. Families - Confirmed reviews ALL

Dear Mr. S., Thank you for this positive review. We are delighted that you found our hotel spotless and our team welcoming. It is wonderful to know you felt at ease during your visit. We are equally pleased that our location served you well for the Hockey World Cup. Having the RAI station just a short walk away makes getting around effortless, and we hope you were able to enjoy some of what Amsterdam has to offer between matches. We look forward to welcoming you back on future occasions. Best wishes, Manager on Duty

Customer review rating 1.5/5

Hoi Y. L. Families - Confirmed reviews ALL

Dear Mr. L., Thank you for taking the time to let us know your opinion of your recent stay. We are truly sorry to hear that so many aspects of your stay fell short of your expectations. We regret that the condition of your room and the attitude of our front-desk colleague caused you frustration. Every guest should feel comfortable and respected from the moment they arrive, and we are disappointed that we let you down on both counts. We hope you will consider staying with us again in the future. Best regards, Manager on Duty

Customer review rating 1.5/5

Fasiel I. Families - Confirmed reviews ALL

Dear Mr. Fasiel, We appreciate the time you have taken to provide us with your opinion of your stay. We are glad your booking experience was positive and that Samantha was there to assist you. However, we are truly sorry that your stay did not live up to your expectations, particularly regarding the comfort of the room and the bedding. We take such feedback seriously and our team is always available to help make things right during your visit. Nonetheless, Samantha’s helpfulness is something we are proud of, and we will make sure she receives your kind words. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Manager on Duty

Customer review rating 5.0/5

Kay D. Couples - Confirmed reviews ALL

Dear Mrs. D., Thank you for taking the time to share your feedback. We are delighted that our location made your trip so easy, just a short stroll from the RAI station. Our team will be thrilled to hear your kind words about their friendly service. We hope to welcome you back in the future. Best wishes, Manager on Duty

Customer review rating 4.5/5

Raul A. Solo - Confirmed reviews ALL

Dear Mr. A., We appreciate the time you have taken to provide us with your opinion of your stay. We are delighted that you found your stay comfortable and that you appreciated our member rates. That said, we are sorry that our breakfast pricing did not meet your expectations. We do offer a lighter express option at the bar, which our team would be happy to tell you about on your next visit. Finally, we are glad you would recommend both our hotel and the ALL programme. We look forward to welcoming you back on a future trip. Kind regards, Manager on Duty

Dear Mr. S., Thank you for this positive review. We are delighted that you found our hotel spotless and our team welcoming. It is wonderful to know you felt at ease during your visit. We are equally pleased that our location served you well for the Hockey World Cup. Having the RAI station just a short walk away makes getting around effortless, and we hope you were able to enjoy some of what Amsterdam has to offer between matches. We look forward to welcoming you back on future occasions. Best wishes, Manager on Duty

Customer review rating 1.5/5

Hoi Y. L. Families - Confirmed reviews ALL

The rooms had a strong and unpleasant smell. When we asked to change rooms because of it, one member of the front-desk staff appeared visibly annoyed. She gave us hostile looks and continued to treat us coldly for the rest of our stay. The hotel also seemed severely understaffed. If you request anything for your room, you are generally expected to go downstairs and collect it yourself, regardless of the time. One evening, we returned to find that housekeeping had forgotten to replace our towels. When I called reception, the staff member initially refused to bring clean towels to our room and insisted that I come downstairs to collect them. He eventually agreed after I explained that this was unacceptable, but his attitude throughout was extremely unpleasant. To be fair, the housekeeping staff themselves were generally friendly. Unfortunately, the smelly rooms, poor service and consistently rude attitude of some of the front-desk staff made the overall experience deeply disappointing.

Dear Mr. L., Thank you for taking the time to let us know your opinion of your recent stay. We are truly sorry to hear that so many aspects of your stay fell short of your expectations. We regret that the condition of your room and the attitude of our front-desk colleague caused you frustration. Every guest should feel comfortable and respected from the moment they arrive, and we are disappointed that we let you down on both counts. We hope you will consider staying with us again in the future. Best regards, Manager on Duty

Customer review rating 1.5/5

Fasiel I. Families - Confirmed reviews ALL

Beds were hard and uncomfortable, rooms basic

Dear Mr. Fasiel, We appreciate the time you have taken to provide us with your opinion of your stay. We are glad your booking experience was positive and that Samantha was there to assist you. However, we are truly sorry that your stay did not live up to your expectations, particularly regarding the comfort of the room and the bedding. We take such feedback seriously and our team is always available to help make things right during your visit. Nonetheless, Samantha’s helpfulness is something we are proud of, and we will make sure she receives your kind words. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Manager on Duty

Customer review rating 5.0/5

Kay D. Couples - Confirmed reviews ALL

Great location, a short walk from Amsterdam Rai station. Friendly staff and comfortable room with everything you need.

Dear Mrs. D., Thank you for taking the time to share your feedback. We are delighted that our location made your trip so easy, just a short stroll from the RAI station. Our team will be thrilled to hear your kind words about their friendly service. We hope to welcome you back in the future. Best wishes, Manager on Duty

Customer review rating 4.5/5

Raul A. Solo - Confirmed reviews ALL

Always a nice stay, comfortable and clean every day and night.

Dear Mr. A., We appreciate the time you have taken to provide us with your opinion of your stay. We are delighted that you found your stay comfortable and that you appreciated our member rates. That said, we are sorry that our breakfast pricing did not meet your expectations. We do offer a lighter express option at the bar, which our team would be happy to tell you about on your next visit. Finally, we are glad you would recommend both our hotel and the ALL programme. We look forward to welcoming you back on a future trip. Kind regards, Manager on Duty

Customer review rating 5.0/5

Clifford F. Business - Confirmed reviews ALL

Everyone at the hotel was professional, friendly and courteous. The rooms were immaculate.

Dear Mr. F., Thank you for sharing your experience with us. We are delighted that you found our team professional, friendly, and courteous throughout your stay. It is also wonderful to hear that your room felt immaculate and that our staff went the extra mile to get you checked in two hours early. We believe small gestures like this can make a business trip much smoother. That said, we are sorry the internet speed did not meet your expectations. Our complimentary WiFi is designed to support work needs, and our team is always available to help troubleshoot any connection issues on the spot. Nonetheless, we are truly pleased that your overall stay left such a positive impression. Knowing you would recommend us so highly means a great deal to our entire team. We hope to have the opportunity of welcoming you back in the future. Best regards, Manager on Duty

Customer review rating 4.0/5

Mohammad N. C. Families - Confirmed reviews ALL

Good

Dear Mr. C., We appreciate the time you have taken to provide us with your opinion of your stay. We are delighted that you enjoyed the cleanliness and comfort of your room. That said, we regret that the room felt small and the internet was slower than expected. Our reception team is always ready to assist with any concerns during your stay. Nonetheless, we are pleased that your overall stay was a positive one. It would be a pleasure to welcome you again. Best regards, Manager on Duty

Customer review rating 4.5/5

Carla P. Couples - Confirmed reviews ALL

We were very satisfied but do not understand why you put a leaflet in the room saying that you act for the good of the environment regarding towels. We did not always leave our towels on the floor, but every time we got fresh towels.

Dear Ms. P., We thank you for taking the time to provide us with your feedback. We are delighted that you found our team friendly and welcoming throughout your stay. However, we are sorry for the confusion around our towel replacement policy. Our Planet21 programme means towels are only refreshed when left on the floor, and we regret this was not followed consistently during your visit. We also note your comment about the limited storage space in the bathroom and understand how that can feel inconvenient. Nonetheless, we are glad that your overall experience left you satisfied and that you would recommend us to your friends and family. We look forward to welcoming you back. Kind regards, Manager on Duty

Customer review rating 4.0/5

Pradeep S. Families - Confirmed reviews ALL

Thanks for the stay

Dear Mr. S., Thank you for taking the time to leave a review of your recent stay. We appreciate your high recommendation scores for both our hotel and the ALL loyalty programme. We regret the ease of access didn’t fully meet your expectations, though our location is a short walk from Amsterdam RAI station and Europaplein metro. Thank you for sharing your thoughts with us. It would be a pleasure to have you return on another occasion. Best regards, Manager on Duty

Customer review rating 5.0/5

Olga F. Business - Confirmed reviews ALL

Staff at the reception were super friendly and helped me with all of my inquiries. We stayed 5 nights from memory. Ms She especially (sorry couldn't remeber her full name, but she said everyone calles her 'She', she is from Surinam). 'She' provided outstanding service. I wish all hotel staff around the world was friendly and helpful like her!

Dear Ms. F., Thank you for reviewing your recent experience. We are delighted that you found our reception team so friendly and helpful during your five-night business stay. It is wonderful to hear that Ms. Shemele left such a warm impression. Our team takes great pride in making every guest feel at home, and we will be sure to share your kind words with her! We are also glad you enjoyed a very comfortable stay with us. Wishing you all the best and looking forward to your next visit, Manager on Duty

Customer review rating 4.0/5

Vella B. Families - Confirmed reviews ALL

The hotel was well located by the train station

Dear Ms. B., We appreciate that you took the time to share your experience with us. We are delighted that you enjoyed your stay and found our team helpful throughout your visit. Our staff takes great pride in making every guest feel welcome, and it means a lot to know their efforts left a positive impression. That said, we are sorry that our breakfast selection did not fully meet your expectations. Our chef prepares omelets, pancakes, and fried eggs to order, and we offer a wide intercontinental buffet daily. Nonetheless, we are glad you appreciated our convenient location near the train station, which makes exploring Amsterdam so easy. We hope that we have the pleasure of seeing you again in the near future. Kind regards, Manager on Duty

Customer review rating 4.0/5

Andreas L. Families - Confirmed reviews ALL

Nice hotel, not far from city centre.

Dear Ms. L., Thank you for taking the time to share your feedback. We are delighted that you found our hotel comfortable and well situated for your family trip. It is wonderful to know that our team made a great impression, and we are especially proud that Blanca, on her very first day, stood out to you with her lovely service. Your kind words about all the staff members you met mean a lot to us. That said, we are sorry that some of the finer details did not fully meet your expectations. We take your feedback seriously and will keep it in mind as we strive to make every stay flawless. Nonetheless, we are glad you appreciated how easy it was to reach the old town, just a short cycle away. Our location near the tram and metro connections truly makes exploring Amsterdam simple and enjoyable. We look forward to welcoming you again. Best regards, Manager on Duty

Customer review rating 5.0/5

Deaki D. Business - Confirmed reviews ALL

good service, kind staff, comfortable bed & room, good location.

Dear Mr. Deaki, It is a real reward to receive such a great review. We are delighted you had a great stay and that our team provided warm and helpful service during your business trip. We are especially pleased that you found your room comfortable and enjoyed a restful night’s sleep. It is wonderful that our location met your needs, and our reception supervisor could leave a lasting impression on you. We appreciate the time you took to highlight these aspects of your visit. It would be a pleasure to welcome you back on a future occasion. Best wishes, Manager on Duty

Customer review rating 4.0/5

Richard H. Couples - Confirmed reviews ALL

Spent 9 nights at the Novotel and had a great time. The staff were fantastic and friendly.

Dear Mr. H., Thank you for taking the time to leave a review of your recent stay. We are delighted that you spent nine nights with us and that our team made such a good impression. It is wonderful to know you felt welcomed and enjoyed the service from our friendly staff. However, we regret the inconvenience you experienced regarding the absence of certain amenities during your stay. We understand how having the option to keep items cool can make your travels easier. We have a fridge at the reception too. Nonetheless, our team is pleased that you valued your membership in our loyalty program and that your experience overall was so positive. Your mention of the great staff is especially appreciated by everyone here at Novotel Amsterdam City. We look forward to welcoming you back again for an improved experience. Kind regards, Manager on Duty

Customer review rating 5.0/5

Lisa L. Friends - Confirmed reviews ALL

The staff was over the top helpful and courteous and friendly. The hotel was very clean and the food was spot on. I would recommend you to anyone!!!!! 5 stars plus from me!!!

Dear Ms. L., Thank you for sharing your experience with us. We are really pleased you felt so well supported by our staff and enjoyed the comfort and spotless condition of the hotel. Your recommendation means a lot to us. It would be a pleasure to welcome you back. Best wishes, Manager on Duty

Customer review rating 4.5/5

Emmanuel S. Families - Confirmed reviews ALL

Clean hotel Quiet Great access

Dear Mr. S., It is a real reward to receive such a great review. We are pleased you found our team maintained a high level of cleanliness throughout your visit. Our staff strives to create a comfortable and welcoming environment every day. We are also glad the convenient location of Novotel Amsterdam City suited your family’s plans. Hearing that you enjoyed a peaceful and easily accessible setting is very rewarding for us. Knowing you left highly satisfied makes our efforts worthwhile. We value your loyalty and the trust you place in our team. We hope to have the occasion to welcome you back. Best wishes, Manager on Duty

Customer review rating 3.0/5

Piers C. Families - Confirmed reviews ALL

The hotel is large by Amsterdam standards and comfortable. Overall a positive stay with a mostly friendly and helpful staff team. Only a couple of negatives. We had comms with the hotel to ensure a sofa bed was ready for a child staying with us. We arrived late evening and this was not ready. Although the team did rectify this within an hour. Also reception staff told me that only room service was available, however, food was still being served in the bar so a little lack of knowledge for the check-in team.

Dear Mr. C., We appreciate the time you have taken to provide us with your opinion of your stay. We are pleased that you found our establishment spacious and enjoyed a comfortable visit. Our team is grateful for your kind words about the staff’s attentive and cordial service. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our team aims to provide smooth service at every step, and we regret any inconvenience with fulfilling your special room requests or with the consistency of details about our dining options. We also acknowledge your feedback about recognition of your loyalty status, which is important to us. Nonetheless, it is valuable to know that you appreciated the hotel’s excellent access to public transport, allowing for easy travel around Amsterdam. We hope to welcome you back on a future occasion. Best wishes, Manager on Duty

Customer review rating 2.5/5

Arnold A. S. C. Families - Confirmed reviews ALL

Overall was good, the food was fine and the weak point was the cleaning service in the room, there were too much dust on the carpet, we found some cookies under the bed and the space under the bar was too much dirty and dusty, it was too visible and imposible to not notice. In other hand it was quiet and calm, the food was good and the best for us was the child space for play and game. Our son loves the game place in the hotel.

Dear Mr. S. C., Thank you for taking the time to let us know your opinion of your recent stay. We are glad you enjoyed the welcoming atmosphere at Novotel Amsterdam City. It is heartening to know that your dining experiences met your expectations and that your family appreciated the peaceful environment during your visit. We are especially pleased that your son enjoyed the dedicated children’s play area, as we strive to make families feel at home. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We take feedback concerning room cleanliness seriously. Our housekeeping team is committed to providing a comfortable environment and daily service, and we regret that we did not achieve our usual standards for your room. Nonetheless, it is wonderful that our location near the train and metro stations, as well as the proximity to Amstel Park, added to your experience. The convenience of being well-connected and having green spaces nearby is one of the aspects we value most for our guests. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Manager on Duty

Customer review rating 1.5/5

Cheuk Y. L. Families - Confirmed reviews ALL

I stayed at this hotel for four nights, and I was very unhappy with the bathroom throughout my stay. The silicone seals around the shower hub were covered in mould, which made taking a shower unpleasant every day. The room was also not properly cleaned. On the first day, there was already a lot of dust and hair on the floor. There were also many stains and dirty marks on the carpet throughout the room. Overall, the cleanliness of both the bathroom and the room was very disappointing.

Dear Mr. Cheuk, Thank you for taking the time to share your feedback. We regret that we missed the mark during your stay and did not provide the high standard of service you expected. We are truly sorry for the issues you encountered with the cleanliness and condition of your room, especially in the bathroom area. Our team is committed to keeping all facilities in excellent order, and your comments about maintenance and hygiene are concerning to us. We also regret that other aspects, including your experience with WiFi and the ease of accessing certain hotel services, were below your expectations during your visit. Your observations will be taken into consideration with the seriousness they deserve, particularly since they touch on essential aspects such as room hygiene and overall comfort. We hope to have the opportunity of welcoming you back for a more memorable stay. Kind regards, Manager on Duty

Customer review rating 5.0/5

Eno O. Friends - Confirmed reviews ALL

My recent stay at the Novotel Amsterdam City was extremely satisfactory. The hotel was comfortable, clean, and welcoming, and the staff were friendly and helpful throughout my stay. I really appreciated the excellent service and pleasant atmosphere. Overall, it was a very enjoyable experience, and I would happily stay here again.

Dear Ms. O., Thank you for reviewing your recent experience. We are grateful that you enjoyed our comfortable rooms, clean spaces and welcoming environment. Our team is pleased their friendly support helped make your visit stress-free. It is wonderful you valued both the booking experience and our loyalty program as well. Your satisfaction is important to everyone at Novotel Amsterdam City. We hope to have the occasion to welcome you back. Kind regards, Manager on Duty

Other web-users rate our hotel

  • 1,853 reviews 8.9/10 Location
  • 2,189 reviews 7.2/10 Room
  • 2,071 reviews 8.5/10 Service
  • 40 reviews 8.1/10 WiFi
  • 1,196 reviews 8.7/10 Breakfast
  • 1,115 reviews 7.1/10 Cleanliness
  • 424 reviews 8.1/10 Amenities
  • 362 reviews 8.8/10 Vibe

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