Novotel Amsterdam City 4 stars

Customer review rating (ALL Rating) 4.5/5 4,169 reviews

Best price
guarantee
Novotel Amsterdam City - Image 1
Novotel Amsterdam City - Image 2
Novotel Amsterdam City - Image 3
Novotel Amsterdam City - Image 4
Europaboulevard 10, 1083 AD AMSTERDAM, Netherlands

Description

Hotel extras

  • A 4-star Amsterdam hotel near Rai Amsterdam convention centre

  • Extensive on-site event space with 20 flexible venues

  • Just 12 minutes by car from Schiphol Airport and city centre

  • A fitness room and sauna to relax and recharge

  • Children up to age 16 stay and breakfast free

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior room with Queen size bed

Photo out of - Superior room with Queen size bed

Featuring HDTV, a Nespresso machine and a fridge, your Superior room fuses modern décor with soothing tones and wood furnishings. There's a desk if you need to work, and fast Wi-Fi to keep you connected. Enjoy luxury Rituals products in the bathroom.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x Queen size bed(s)
See availabilities

Choose this room for business travel in Amsterdam, with free Wi-Fi and an eco-designed Live N Dream queen bed to ensure you rest well before a big event. Start the day with tea or Nespresso coffee, and spend peaceful evenings watching the 55-inch HDTV.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Your Executive room offers a king-size Live N Dream bed, designed for restful sleep and eco-friendliness. There's tea and Nespresso coffee, plus inclusive soft drinks from the minibar. Your bathroom features a rain shower and luxury Rituals amenities.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini bar with free soft drinks
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Relax in this smartly designed twin room with HDTV, Nespresso coffee and tea-making facilities, as well as a sofa and a work desk for comfort and convenience. You'll find luxury Rituals amenities in your bathroom with a spacious rain shower.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Choose Superior rooms for business travel in Amsterdam or sightseeing trips with friends. There's a 55-inch HDTV and high-speed Wi-Fi, along with tea and Nespresso coffee to enjoy during breaks in your schedule. Rituals bathroom amenities add luxury.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Amsterdam City

Europaboulevard 10
1083 AD AMSTERDAM
Netherlands

GPS:52.333579, 4.888825

Telephone
Fax +31 20 646 2823
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 610 rooms
  • 2 rooms for people with reduced mobility
  • 15 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Dutch
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

28 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Services for children

  • Bicycles with children''s seats
  • Video game area
  • Play area

Well-being

In Balance Fitness Centre

  • On site
  • Sauna room
  • Massage Additional charge

Sports and leisure

Gym

  • On site
  • On site
  • Outdoor parking
  • Private
  • 120 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 0.5 m / 2.5 ft

  • Parking pricing: 38.00 € 38 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Electric car recharging units 3,7 kVA

Security

  • Parking with security service
  • Video surveillance in parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

RESTAURANT URBN FOOD AND DRINK

Photo out of - RESTAURANT URBN FOOD AND DRINK

Enjoy fresh, wholesome dishes from breakfast to dinner in our welcoming Amsterdam restaurant. Our chef focuses on natural ingredients, with a new menu every season. Find a comfortable seat in the stylish dining room, or on the terrace in good weather.

Cooking style
International
Chef name
Frank-Jan MUTSAERS
Capacity
160
Accessibility
Accessible service
Europaboulevard 10, 1083 AD Amsterdam, Netherlands
Telephone +31 20 721 9179
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Takeaway Meals
  • Private lounge

Payment

  • Credit card
  • Apple Pay
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

Enjoy fresh, wholesome dishes from breakfast to dinner in our welcoming Amsterdam restaurant. Our chef focuses on natural ingredients, with a new menu every season. Find a comfortable seat in the stylish dining room, or on the terrace in good weather.

Meet in our Amsterdam bar for apéritifs, a glass of wine with friends or cocktails to celebrate a successful event. Take a seat at the 15-metre bar counter with its streamlined, modern design, and order classic Dutch bar bites to pair with your beverage.

Our extensive breakfast selection lets you start the day with light, healthy fare, indulgent treats, or a bit of both. Visit the live egg station for perfect eggs cooked in front of you, and linger over tea or coffee as you finish off fruit or pastries.

Featuring Technogym equipment, our fitness room lets you maintain your routine during your stay at our Amsterdam hotel. You'll find everything you need for strength and cardio training. Combine your gym session with a sauna visit for rounded wellness.

Discover the benefits of an Amsterdam hotel with a sauna when you visit our on-site spa area, which also has a section with loungers to relax on after a day of meetings or sightseeing. There are male and female saunas to enjoy for as long as you like.

With warm tones and natural elegance, our event space provides the perfect Amsterdam wedding venue for lavish celebrations or intimate occasions. Work with our expert team to plan the details of your day, including outstanding catering from our chefs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,169 reviews

Customer review rating 1.5/5

Andrew C. Couples - Confirmed reviews ALL

Dear Mr. C., Thank you for taking the time to share your review. First and foremost, please accept our sincerest apologies for the distressing incident involving the Earth Water Tetra Pak, as well as for the delay in providing you with an update following your report. We fully understand how concerning this must have been, particularly given that the packaging made it impossible to identify the contents from the outside. Please be assured that we have thoroughly investigated this matter. The investigation took longer than anticipated, and we sincerely regret that we did not communicate our findings to you sooner. We take this incident extremely seriously and have reviewed our procedures to ensure that appropriate measures are in place to prevent such an occurrence from happening again. We are also sorry that other aspects of your stay did not meet your expectations, including the service, provision of towels, pillow comfort, television interruptions and Wi-Fi connectivity. Your feedback has been shared with the relevant teams as part of our ongoing efforts to improve the guest experience. We truly regret that we fell short of the standards you rightly expect from us, and we appreciate you bringing these matters to our attention. We hope you will consider staying with us again in the future. Best regards, Manager on Duty

Customer review rating 2.0/5

Mro26-i/185 P. M. Business - Confirmed reviews ALL

Dear Mr. P. , Thank you for the time you have taken to review your stay. Thank you for sharing your feedback. We are genuinely sorry that your stay was affected by the unexpected power outage. Unfortunately, the interruption was caused by technical issues with the municipal electricity supply, which was beyond our hotel’s control. We fully understand how inconvenient and disappointing this must have been, and we sincerely regret that it affected your experience. Please know that we did everything within our capabilities to manage the situation and minimize the inconvenience to our guests. We truly appreciate your understanding and hope to have the opportunity to welcome you again under much better circumstances. We look forward to welcoming you again. Best regards, Manager on Duty

Customer review rating 1.0/5

Gilda A. Families - Confirmed reviews ALL

Dear Ms. A., We thank you for your feedback. We sincerely apologize that your experience did not reflect the high standard we aim for. Missing your room refresh on Monday was a shortcoming, and we understand how frustrating that must have been. Our reception team is on hand at any hour to help with such situations, and we encourage guests to reach out so we can put things right straight away. We hope we can provide you with an improved stay in the future. Kind regards, Manager on Duty

Customer review rating 1.5/5

Mathew P. Business - Confirmed reviews ALL

Dear Mr. p., Thank you for taking the time to share this review of your experience. We sincerely apologize for the inconvenience you experienced during your stay. We completely understand how frustrating it must have been to be without electricity for more than three hours, particularly when it affected hot water and made it difficult to pack your belongings. Unfortunately, the power outage was caused by a problem with the municipal electricity supply, which was entirely outside our control. Nevertheless, we understand that this does not make the situation any less inconvenient for our guests. We deeply regret that these unexpected circumstances affected your stay and appreciate your understanding. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Manager on Duty

Customer review rating 5.0/5

Wim S. Friends - Confirmed reviews ALL

Dear Mr. S., We very much appreciate this positive review about your stay. We are delighted that your stay with us from 23 to 25 October was a perfect choice for your trip. Our team works hard to offer great facilities and a convenient location, and we are glad you found both to your liking. We are also pleased that our connection to public transport made it easy for you to explore Amsterdam. Bruno Kamphuijs will be thrilled to hear that his kindness and genuine warmth made your stay even more enjoyable. It is rewarding for us to know that every member of our staff contributed to your comfort with a welcoming and helpful attitude. We hope to welcome you back. Best wishes, Manager on Duty

Dear Mr. C., Thank you for taking the time to share your review. First and foremost, please accept our sincerest apologies for the distressing incident involving the Earth Water Tetra Pak, as well as for the delay in providing you with an update following your report. We fully understand how concerning this must have been, particularly given that the packaging made it impossible to identify the contents from the outside. Please be assured that we have thoroughly investigated this matter. The investigation took longer than anticipated, and we sincerely regret that we did not communicate our findings to you sooner. We take this incident extremely seriously and have reviewed our procedures to ensure that appropriate measures are in place to prevent such an occurrence from happening again. We are also sorry that other aspects of your stay did not meet your expectations, including the service, provision of towels, pillow comfort, television interruptions and Wi-Fi connectivity. Your feedback has been shared with the relevant teams as part of our ongoing efforts to improve the guest experience. We truly regret that we fell short of the standards you rightly expect from us, and we appreciate you bringing these matters to our attention. We hope you will consider staying with us again in the future. Best regards, Manager on Duty

Customer review rating 2.0/5

Mro26-i/185 P. M. Business - Confirmed reviews ALL

I couldn't check in due to no electric in the building. After checking in at 3:30 we still did not have electric in the building.

Dear Mr. P. , Thank you for the time you have taken to review your stay. Thank you for sharing your feedback. We are genuinely sorry that your stay was affected by the unexpected power outage. Unfortunately, the interruption was caused by technical issues with the municipal electricity supply, which was beyond our hotel’s control. We fully understand how inconvenient and disappointing this must have been, and we sincerely regret that it affected your experience. Please know that we did everything within our capabilities to manage the situation and minimize the inconvenience to our guests. We truly appreciate your understanding and hope to have the opportunity to welcome you again under much better circumstances. We look forward to welcoming you again. Best regards, Manager on Duty

Customer review rating 1.0/5

Gilda A. Families - Confirmed reviews ALL

Unfortunately, on Monday for this reservation I didn’t get any room cleaning service. I had multiple towels on the floor of bathtoom and my bed was untidy. Really disappointed when I had to walk to a room in the evening as I left it in the morning !!

Dear Ms. A., We thank you for your feedback. We sincerely apologize that your experience did not reflect the high standard we aim for. Missing your room refresh on Monday was a shortcoming, and we understand how frustrating that must have been. Our reception team is on hand at any hour to help with such situations, and we encourage guests to reach out so we can put things right straight away. We hope we can provide you with an improved stay in the future. Kind regards, Manager on Duty

Customer review rating 1.5/5

Mathew P. Business - Confirmed reviews ALL

We had 4 rooms and suffered a power outage for over 3hours. This ment no hot water for showers. We also had to try pack our bags in the dark. Very disappointed.

Dear Mr. p., Thank you for taking the time to share this review of your experience. We sincerely apologize for the inconvenience you experienced during your stay. We completely understand how frustrating it must have been to be without electricity for more than three hours, particularly when it affected hot water and made it difficult to pack your belongings. Unfortunately, the power outage was caused by a problem with the municipal electricity supply, which was entirely outside our control. Nevertheless, we understand that this does not make the situation any less inconvenient for our guests. We deeply regret that these unexpected circumstances affected your stay and appreciate your understanding. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Manager on Duty

Customer review rating 5.0/5

Wim S. Friends - Confirmed reviews ALL

We stayed at the Novotel Amsterdam City from 23 to 25 October, and it was the perfect choice for our trip. The hotel has excellent facilities and a great location, and it is very well connected by public transport, so getting around Amsterdam was easy. A special thank you to Bruno Kamphuijs, who looked after us wonderfully. He was incredibly kind, attentive and genuinely friendly, and he made our stay even more enjoyable. We would also like to thank the entire staff, who were all very welcoming and helpful. We would happily come back and recommend the Novotel Amsterdam City to anyone visiting Amsterdam.

Dear Mr. S., We very much appreciate this positive review about your stay. We are delighted that your stay with us from 23 to 25 October was a perfect choice for your trip. Our team works hard to offer great facilities and a convenient location, and we are glad you found both to your liking. We are also pleased that our connection to public transport made it easy for you to explore Amsterdam. Bruno Kamphuijs will be thrilled to hear that his kindness and genuine warmth made your stay even more enjoyable. It is rewarding for us to know that every member of our staff contributed to your comfort with a welcoming and helpful attitude. We hope to welcome you back. Best wishes, Manager on Duty

Customer review rating 5.0/5

Rena P. Solo - Confirmed reviews ALL

Spacious and super clean room. Comfortable bed. Great location close to the railway and metro.

Dear Ms. P., Thank you for sharing your experience with us. We are delighted that you found your room so spacious and spotless. Our housekeeping team works hard every day to keep every corner fresh, and it means a lot that you noticed. We are also glad the bed gave you the rest you deserved. The Live N Dream mattress is designed to support deep sleep, so it is wonderful that you woke up feeling comfortable. It is great that our location worked so well for you. Being just steps from the RAI station makes exploring Amsterdam and reaching Schiphol airport effortless. We hope to see you again soon at Novotel Amsterdam City. Kind regards, Manager on Duty

Customer review rating 5.0/5

Mro26-i/212 S. M. Business - Confirmed reviews ALL

The staff were very friendly which is a such a bonus tombe greeted with a friendly genuine smile. The snack / cafe had a great breakfast pot which I had most days. The room was warm and comfortable.

Dear Ms. S. , Thank you for taking the time to share your experience of staying with us. We are delighted that our team made you feel so welcome with their genuine smiles and friendly attitude. We are also glad you found your room warm, the shower hot, and the bed comfortable throughout your stay. It is rewarding to hear that our snack bar’s breakfast pot became a regular part of your mornings, and we truly value your loyalty to Novotel and the trust you place in our consistent standards. That said, we are sorry that our breakfast buffet did not fully meet your dietary needs. Our chef prepares special dishes for guests with allergies, and we serve gluten-free and salt-free options alongside the intercontinental buffet. Please feel free to let us know your requirements ahead of your next visit so we can ensure everything is ready for you. Nonetheless, we are grateful for your kind words about our team, as every one of them will be touched to know they contributed to such a pleasant stay. We would be delighted to welcome you again. Kind regards, Manager on Duty

Customer review rating 4.0/5

Gregory B. Business - Confirmed reviews ALL

Helpfull colleague at the front desk. Melvin was joyfull and very polite.

Dear Mr. B., Thank you for taking the time to leave a review of your recent stay. We are delighted that Melvin made such a warm impression at the front desk. His cheerful and polite approach truly reflects the welcoming spirit we value in our team. That said, we are sorry that the ease of access did not meet your expectations. Our hotel sits just a short walk from Amsterdam RAI station, with direct connections to both the city centre and Schiphol Airport, making it a convenient base for business and leisure alike. Nonetheless, we are pleased that your stay felt enjoyable overall. It means a lot to us that you took the time to highlight your satisfaction and recognise a team member by name. We hope to welcome you back. Best wishes, Manager on Duty

Customer review rating 4.5/5

Madan K. H. S. Business - Confirmed reviews ALL

Good food, staff and receptionists treated well.

Dear Mr. K., We very much appreciate this positive review about your stay. We are delighted that you found your room spotless and well appointed. Our team takes great pride in delivering warm, attentive service, so it means a lot that the receptionist made such a positive impression on you. We are also glad you enjoyed the food in our restaurant. We hope you were able to appreciate our hotel’S. convenient location, just a short walk from the RAI convention centre and with easy tram and metro connections into the heart of Amsterdam. It will be a pleasure to welcome you back! Best wishes, Manager on Duty

Customer review rating 0.5/5

Wod26-g/1-7 C. T. Business - Confirmed reviews ALL

Everything is over priced and issues with water and power and no mention of any refund

Dear Mr. Wod -G/ C. , Thank you for taking the time to share your review. We are pleased that you rated your accommodation highly and that your room met your expectations. Please note that the power outage was affecting the entire surrounding area and was beyond the hotel’s control. We sincerely regret the inconvenience this caused and appreciate your understanding that such external circumstances are unfortunately not something the hotel can prevent. We always strive to provide our guests with a comfortable and pleasant stay, and we take all feedback seriously. Regarding your concerns about pricing and a possible refund, we would be happy to review the details of your stay and discuss the matter further with you directly. Nonetheless, your comfort remains our priority, and we are glad the room itself left a positive impression. We hope you will consider staying with us again in the future. Best regards, Manager on Duty

Customer review rating 1.5/5

Emily S. Families - Confirmed reviews ALL

The staff was very rude to me. We were without power the first several hours. Nothing was offered.

Dear Ms. S., We are pleased that you found the booking process easy. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. The lack of attentive service, the power outage, and the concerns in your room are all taken seriously, and we regret the impact they had on your time with us. We hope we can provide you with an improved stay in the future. Kind regards, Manager on Duty

Customer review rating 2.0/5

Carl A. Couples - Confirmed reviews ALL

+ Location to metro and train and airport + Gym and sauna, good rooms - Service - Cleaning

Dear Mr. A., We appreciate the time you have taken to provide us with your opinion of your stay. We are pleased that you appreciated our convenient location near the metro, train station, and airport, as well as our gym and sauna facilities. That said, we are truly sorry to hear that certain aspects of your stay did not meet your expectations. Your experience with the housekeeping service was far below the standard we aim to deliver, and we regret the frustration caused by the repeated lack of follow-up despite your calls to reception. Cleanliness is something we take very seriously, and we are sorry for the unacceptable state of your bathroom upon arrival. We also regret that your loyalty benefits as a Silver member were not properly communicated, leaving you unaware of your welcome drink and other entitlements. The comment you received at checkout was inappropriate, and we apologise for the impression it left. Nonetheless, we are glad that you found the rooms comfortable and enjoyed the overall setup of the hotel. The combination of easy transport links and on-site wellness amenities is something we are proud to offer our guests. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Manager on Duty

Customer review rating 3.5/5

Mirella K. Couples - Confirmed reviews ALL

The room was slighty dirty, dust, mold in shower and kalk. Otherwise the service was good room was nice.

Dear Ms. k., Thank you for taking the time to provide us with your feedback. We are delighted that you found our service good and your room comfortable. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the shortcomings you noticed in the bathroom and that your check-in felt less smooth than it should have. Our team is always available to resolve such matters on the spot, and we appreciate you bringing them to our attention. Nonetheless, it is a pleasure to know that your overall impression of the room and the service was positive. We hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards, Manager on Duty

Customer review rating 5.0/5

Noel S. Couples - Confirmed reviews ALL

We arrived before our check-in time feeling exhausted and they let us check in early. The room was very comfortable with a great bed. Happy to recommend Amsterdam Novotel

Dear Mrs. S., Thank you for such a positive review. We are delighted that our team could welcome you early when you arrived feeling tired. It is wonderful to know this helped you settle in and start enjoying your stay right away. Our housekeeping team takes great pride in keeping every room spotless, so we are glad you found yours so clean and comfortable. We are also pleased the Live N Dream bed gave you a restful night’s sleep. Your willingness to recommend Novotel Amsterdam City means a great deal to us. We look forward to welcoming you again. Best regards, Manager on Duty

Customer review rating 4.0/5

Anthony C. Friends - Confirmed reviews ALL

No problems Good staff

Dear Mr. C., Thank you for this positive review of your experience. We are delighted that our team left such a positive impression and that your stay was trouble-free. We hope you were able to appreciate our location, with easy access to both the city centre and Schiphol Airport. We look forward to having the opportunity to welcome you back in the future. Best wishes, Manager on Duty

Customer review rating 4.0/5

Even K. Solo - Confirmed reviews ALL

Came fit marathon, very smooth

Dear Mr. K., Thank you for taking the time to share your feedback. We are delighted that you found your stay comfortable and that everything went smoothly during your visit for the marathon. Our team takes great pride in creating a hassle-free environment, and it is wonderful to know that your experience reflected that. We hope you were able to enjoy our convenient location near the RAI station, which makes getting around Amsterdam easy for events like yours. We hope to welcome you back. Best wishes, Manager on Duty

Customer review rating 5.0/5

Flanagan P. Couples - Confirmed reviews ALL

Comfortable clean and modern hotel near Rai metro and train stop. Very clean, comfortable rooms and nice food options.

Dear Mr. P., Thank you very much for this kind review. We are delighted you found our hotel comfortable, clean, and modern. It is great to know your room offered the restful space you were looking for. Our team is also pleased you enjoyed the food options at our restaurant. We work hard to serve fresh, varied dishes that suit every palate. We are glad the location near the RAI metro and train stop made it easy for you to explore Amsterdam. Our connection to public transport is something many of our guests value. We would be delighted to welcome you back on another occasion. Kind regards, Manager on Duty

Customer review rating 4.0/5

Brodie P. M. R. Business - Confirmed reviews ALL

Good stay, room was clean and reasonably modern.

Dear M.. M. R., Thank you for sharing your experience with us. We are delighted that you found our location convenient and our team made a great impression on you. Our staff takes real pride in making every guest feel welcome, and it is rewarding to know their efforts stood out during your business trip. That said, we are sincerely sorry that the recognition of your Platinum membership felt inconsistent across different team members. We also regret that the internet speed did not meet your expectations. Our front desk is always happy to assist with premium Wi-Fi access for our loyalty members, which may help on your next visit. Nonetheless, we are glad that your room felt clean and modern, and we hope this contributed to a comfortable stay overall. We would love to welcome you back on a future occasion. Kind regards, Manager on Duty

Customer review rating 4.5/5

Gustaf S. Business - Confirmed reviews ALL

Perfect location for the business trip, very nice service and everything tidy working like a charm. Nothing to complain about but price high, otherwise a 10 could have been the rating.

Dear Sir, Thank you for sharing your experience with us. We are delighted that our location proved ideal for your business trip. We also appreciate your kind words about our service and the tidiness of the hotel. It would be a pleasure to have you return on another occasion. Best regards, Manager on Duty

Customer review rating 5.0/5

Ramona-madalina L. Business - Confirmed reviews ALL

Comfortable stay, very clean, good bed, excellent breakfast, great position, very close to RAI Amsterdam Conference Centre.( walking distance)

Dear Mr. L., Thank you for taking the time to share your feedback. We are delighted that you found your stay so comfortable and that our housekeeping left such a clean impression. It is great to know you slept well on our Live N Dream bed, and that our breakfast buffet offered everything you needed to start your day. We are also very pleased you appreciated our location, just a short walk from the RAI Amsterdam Conference Centre. Our hotel sits right in the heart of Amsterdam Zuid, making it easy to reach both business venues and the city centre via tram or metro. It would be a pleasure to welcome you back on a future occasion. Best wishes, Manager on Duty

Other web-users rate our hotel

  • 1,878 reviews 8.9/10 Location
  • 2,210 reviews 7.2/10 Room
  • 2,072 reviews 8.5/10 Service
  • 37 reviews 8.1/10 WiFi
  • 1,202 reviews 8.8/10 Breakfast
  • 1,102 reviews 7/10 Cleanliness
  • 434 reviews 8.1/10 Amenities
  • 374 reviews 8.8/10 Vibe

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Amsterdam Hotels