Mercure Amsterdam City Hotel 4 stars

Check in was super ! Quick, professional, free upgrade. Room temperature was pleasant when I entered the room. Nice view over the Amstel River. Nice paintings, stylish decorated , well equipped room and bathroom. Comfortable furniture. Staff very helpful about transportation. They even helped me installing the uber app and schedule my ride. Not having a car is the only downside, the hotel is located along the highway, isolated, 10 minutes walking through industrial area to the nearest tiny train station, no supermarkets, hardly any choice in restaurants. The open restaurant area next to the bar and lobby of the hotel was not appealing for me to have a quiet diner. The main restaurant was closed for a private diner function that never took place, so the big restaurant remained empty the entire evening. On the other hand the catering during the meeting was exceptionally good. Above average.

We received a very warm welcome by Mr. Xadim at the receptionist, thanks to him for making a very good first impression. Unfortunately, the other receptionists, and staff at the breakfast and restaurant were very unfriendly and unaccomodating, which needs to be improved.

Overall a nice and comfortable stay. The room was clean and room keeping was good. However, some improvements could be made. The TV kept switching off by itself all the time. Made to order breakfast like sunny side up eggs would be nice instead of scrambled every day. A small booklet could be offered to foreign guests on common Dutch phrases. Should have a prominent notice board on how to get around the city.

Had to end our trip early due to Coronavirus, the staff were brilliant, keeping us informed and making sure we were ok. On our return to the Uk we discovered we had left our car keys in our room, after speaking to one of the receptionists our car keys were found and arrangements made for them to be returned to us. Brilliant customer service. All staff deserve a mention, receptionists, breakfast staff, bar staff and restaurant staff who were all extremely friendly and helpful. We will definitely be coming back to finish off our trip once the very uncertain times we are all facing are over. Thank you to everyone.

Not located in city center but public transit is a short walk away. Expensive but wonderful breakfast. We stayed in newly renovated rooms and did hear construction noise but not before 8 am. Front desk personnel very nice and helpful.

I was staying at your hotel, Mercure Hotel Amsterdam city on business. I am really impressed with your service. When I arrived at Amsterdam airport with KLM on 3rd March, I found KLM had lost my suitcase. I was depressed and confused badly because this is my first experience in my life and everything was packed in my suitcase including a present from my dear friend. And KLM was not keen to settle this issue down immediately. I had to leave the airport for your hotel without any hopes. A gentleman at your reception on that day was very kind enough to understand my hard situation and give me some possible options ( He even gave me a tooth blush). How relieved I was with his kind treatment. I am really stupid. I never asked his name. On the next day, I was informed that my luggage had been found and were on the way to Amsterdam. I wanted to received my luggage by myself. However I had to go out to see my customer. I asked your hotel to help me. The lady at the reception, Ms. Haweya Issa, kindly made a call to KLM and arranged everything! Amazing! And the other gentleman (I am stupid again that I never asked his name), also tried to help me. When I came back hotel from the customer, another gentleman at the reception whom I never met, informed me that my suitcase had been delivered to my room. Not kept it at the hotel lobby. Delivered to my room! I never asked him if your hotel had received my suitcase already or not. Without asking, he informed us because I believe he knew how depressed I was. It means each member in your team shares the information and knows what your guest expects! What a wonderful team you have! Isn't it fantastic! Again the present from my friend is a wonderful gift that money can't buy. I realize what it means to me after losing it. I cannot how happy I was to see the resent in the suitcase kindly delivered to my room by your kind team. I am moved. Please find the team members on the days, especially Ms. Issa, and say Thank you for the fantastic experience in your hotel on behalf of me. How happily I stayed at your hotel. Thank you! Dankjewel

We have allways stayed att Mercure Hotel because of the pleasant staff & location. Over the last 5 years we have stayed at your hotel over 10times, there have'nt been any problems. Kristzina Makula allways wellcomes us from the first day we arrive and she has never forgotten a birthday or even our honeymoon which we just celebrated att your hotel, in room (1832) . Kristzina Makula decorated the room very nice for our 4nights stay . But unfortunatly the fire alarm went off 2days in a row, there was some problems with water cables and construction workers that set it off. First time on Friday around 08:15 & Saturday 09:00 . The first time no problem but the second day again not so good at all, had to run down 18 floors in a panic again it was horrible!! I just had to speak to the manager because of the situation, we couldn't relax during those days . The manager apologised for our discomfort and asked what she kan do for us, i said it was up to her, we got a voucher at the bar & they call up to our room on Sunday to just reasure us that the problem wont Come back. The Manager told me the following Morning Sunday that they closed the section that was on our side were the problem was. The problem still stands it feel like 2 days of disappointment and stress it takes time to recuperate and only on our very last day which was the Sunday we felt relaxed again . In juli we will be celebrating my husbands birthday & our Anniversary because thats the same day we meet. And we where thinking of staying again at Mercure . Its very important to know that the staff & Hotel manager was very professional to us we havent had a problem with the staff. // Best regards Carol & Andrea Daunfledt

Great stay, good service, nice clean spacy rooms, very friendly and helpful staff especially the bar and restaurant staff, I’ll be back!

Easy check out, clean room...no negative side.

An example, I came down late (after the bar had closed) to ask for a glass of wine. The staff took the effort to get me a glass. Nice touch

The hotel was beyond my expectations. They deliver great customer service and provide a service which you can't complain against. Friendly staff from reception to room staff. Warm atmosphere and very welcoming and very clean and tidy hotel.

weekend break in Amsterdam. Ideal location for the metro into Amsterdam. Friendly and helpful staff but very noisy air conditioning unit which meant to sleep we had to turn it off - the room then became stiflingly hot and uncomfortable

Nice hotel and good service.

all staff were lovely and very helpful room was clean and comfortable and the hotel had many amenities that we useful.

Good check in service, very helpful front desk, good breakfast selection.