Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.5/5 3,634 reviews

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Mercure Amsterdam City Hotel - Image 1
Mercure Amsterdam City Hotel - Image 2
Mercure Amsterdam City Hotel - Image 3
Mercure Amsterdam City Hotel - Image 4
Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Description

Hotel extras

  • A 4-star Amsterdam hotel with on-site parking & bike rentals

  • Restaurant with a terrace overlooking the Amstel River

  • Wellness facilities with infrared sauna, steambath and gym

  • Spacious, stylish rooms, some with kitchenettes or river views

  • Under 20 mins from Schiphol Airport & close to 2 metro stops

Our accommodation(s)

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Room 1

Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone
Fax +31 20 694 8735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FLOOR RESTAURANT & LOUNGE

Regional produce and local cuisine take centre stage in our restaurant, where the tree-lined terrace sits right along the canal. Inside, scenes of Amsterdam townhouses offer a sense of place, and creative lighting and mismatched mirrors draw the eye.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  3,634 reviews

Customer review rating 4.5/5

Simon T. Business - Confirmed reviews ALL

Dear Simon, Please accept our sincere thanks for this kind feedback. We are delighted to hear your stay at Mercure Amsterdam City met your expectations. Your kind words about our professional service and well-maintained spaces are greatly appreciated. We take pride in offering a welcoming environment and are thrilled you found your room to be excellent value. That said, we regret any inconvenience you experienced with the connectivity during your stay. Our team is continuously working to enhance this aspect for all our visitors. Finally, we are glad our location near the RAI contributed positively to your business trip. The proximity to key transport links makes us a practical choice for many travelers. We look forward to welcoming you back. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 1.0/5

Patanachat K. Business - Confirmed reviews ALL

Dear Patanachat, Thank you for taking the time to share your feedback. We are pleased that the WiFi met your needs during your business trip. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We sincerely regret the early morning interruption you experienced. Our team aims to provide a peaceful environment for all guests, and we understand how disruptive this must have been during your final morning with us. We appreciate you bringing this to our attention, as it helps us improve our service standards. We hope to welcome you back in the future. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 3.0/5

Stijn G. Business - Confirmed reviews ALL

Dear Stijn, Thank you for taking the time to share your thoughts with us. We are sincerely sorry that some aspects of your stay did not meet your expectations. We take note of your comments regarding the room’s ambiance and bathroom facilities. Our rooms are designed with modern decor, and we regret any discrepancy you experienced. Our team is available around the clock to address maintenance needs during stays, and we encourage guests to inform us immediately of any concerns. Thank you again. We look forward to welcoming you back soon. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 3.5/5

Shashank S. Families - Confirmed reviews ALL

Dear Shashank, We thank you for taking the time to provide us with your feedback. We’re delighted your family appreciated the cleanliness and spaciousness of your room, along with the comfort of our beds. These elements are central to creating a relaxing environment for our guests. However, we sincerely regret the challenges you faced during check-in and the constraints in bathroom space. Our team strives to offer assistance with luggage upon arrival, and we will revisit this protocol. While our location is a 7-8 minute walk from Overamstel and Spaklerweg metro stations, we understand this may require extra planning for city access. We also acknowledge your note about room service availability and are evaluating this feedback. On a positive note, it’s us to know our breakfast met your expectations with its variety of options. Your loyalty as an ALL Accor Classic member is valued, and we’re encouraged by your overall satisfaction. We hope to have the occasion to welcome you back in the near future. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Francesco S. Business - Confirmed reviews ALL

Dear Francesco, Thank you for sharing such a valuable review. We are thrilled to hear that your stay with us was so enjoyable. It’s wonderful to know our hotel provided the perfect balance for both your professional needs and leisure moments. Our team works hard to ensure every guest finds exactly what they need during their Amsterdam stay, regardless of their travel purpose. We look forward to welcoming you again soon. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Other web-users rate our hotel

  • 1,421 reviews 7.5/10 Location
  • 2,006 reviews 7.5/10 Room
  • 1,829 reviews 8.8/10 Service
  • 34 reviews 6.9/10 WiFi
  • 924 reviews 7.1/10 Cleanliness
  • 851 reviews 8.4/10 Breakfast
  • 420 reviews 9.3/10 Vibe

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