Mercure Amsterdam City Hotel 4 stars

Everything wa a great from the amazing welcome to signing out when we left. I would highly recommend this hotel even though it’s a bit of a walk to the city centre, but the metro is very close and easy to use.

Average hotel, doesn't feel like 4 star hotel, apart of lounge area (which is actually really nice). A la Carter menu in the bar - choice is small. Sleep quality afwull. Beds are absolutely old and uncomfortable. We didn't get proper sleep during all our stay. Rooms are much smaller than on picture, literally for two people there is no space even to turn around. I booked DOUBLE room, but got twin room. Where I think for this particular type of the hotel, should be must - to follow booking requirement. Charged me more than was my booking. Also rude and not friendly some of the bar staff. I was very disappointed with hotel and my choice, will never go back. I would definately advise hotel to make refurb, change beds, and carpets, as our one was with big dirt mark in the middle of the carpet. It's not what you expect from 4 star hotel. By the way metro station is around 11-12 minutes walking (shuttle you can get on the weekdays only from 9am to10 am, weekends 9am to 11am).

Good - little bit further out from the city centre than would have liked and limited transport to the AirPort but other than this - stay at the hotel was very good. Only have 1 issue - when taking a shower the shower would fill up straight away and leak/spill onto the floors. So was hard to take a shower had to keep stopping it and putting it back on. Also for the price there was no bath tube - which would have been nice to have.

Great

The Hotel was nice, i would 100% recommend staying here again my only fault is that it isn't very central to Amsterdam meaning the best way of getting around to the main parts of Amsterdam is by train which to our advantage the train station is only a 5 minute walk away, but nevertheless it was nice, cosy and clean. it met my expectations

The stay at this Mercure during our visit to Amsterdam was amazing. Purposefully booked this hotel to be away from the city’s crowd and it was really worth it.

Average hotel, doesn't feel like 4 star hotel, apart of lounge area (which is actually really nice). A la Carter menu in the bar - choice is small. Sleep quality afwull. Beds are absolutely old and uncomfortable. We didn't get proper sleep during all our stay. Rooms are much smaller than on picture, literally for two people there is no space even to turn around. I booked DOUBLE room, but got twin room. On the checkout Charged me more than was my booking. Also rude and not friendly some of the bar staff. I was very disappointed with hotel and my choice, will never go back. I would definately advise hotel to make refurb, change beds, and carpets, as our one was with big dirt mark in the middle of the carpet. It's not what you expect from 4 star hotel. By the way metro station is around 12 minutes walking (shuttle you can get on the weekdays only from 9am to10 am, weekends 9am to 11am).

Hotel is clean and modern. The receptionist I dealt with was kind, helpful and very informative. Hotel has a 24 hr shop which is handy but it does not supply general products but more “gourmet styled”, would have liked a simple can of coke to be available. Our room was never cleaned, however the mini bar was restocked? Therefore, housekeeping came in and stocked the fridge but didn’t even give fresh towels. This was extremely disappointing as we were on, what was considered, a privilege floor. Food in the hotel is extremely expensive , 10€ for a bowl of soup? Madness. Considering there’s no other food options within walking distance we had no option but to eat here one of the evenings. Ordered nachos , which were plain tortilla chips with some guacamole and creme fresh on the side? An insult to any Mexican cuisine. I atleast expected some salsa or cheese? Especially Considering the price , I’d imagine it cost 3€ to make the dish. Rooms are quite small but it suited us fine. Receptionist ordered us a taxi, taxi driver drove us to the airport while playing a game on his phone and almost ran two red lights. I would avoid using this taxi service.

Came for my 3rd visit in Amsterdam, stayed at the Mercure again. Will always try to come back if prices remain reasonable. I originally booked this via accor.com because of a promotional email and there was some confusion at the beginning but it was all sorted out with Linda Z. Overall, I had a really good stay and will be back in a few months I'm sure!

Overall a very pleasant stay. 7 minutes walking to the metro station, free shuttles to the metro station also offered for limited time. Breakfast is pretty good.

Awful service, dirty smoky room. Staff didn’t care

Bar was nice, booked the business room but does not look like pictures and it was quite small. Prices are extremely high on drinks and would save the price is a bit over rated for the hotel itself.

Very nice.

Staff was friendly at all times and well informed, facilities were modern and it had everything one can need during holidays. Room had a small refreshments area which did great and was offered at no extra cost. Not so near metro station but well signaled.

There were a few issues with the room, but they did get fixed eventually. This hotel does not have a pool despite what sites like Experian and Kayak say. Most staff were nice, special shout out to Amy though who got most if not all of the issues sorted in one night and went above and beyond.