Mercure Amsterdam City Hotel 4 stars

TripAdvisor rating 4.0/5 2,706 reviews
Mercure Amsterdam City Hotel
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+ 27 Services
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Room 1

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Hotel extras

  • A daily morning shuttle to the metro station Overamstel.

  • Conveniently accessible by car and public transportation

  • Daily boat transfer to the city centre at a surcharge

  • Waterfront terrace

  • Free WiFi throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Sauna
  • Babysitting on request
  • Boat excursions
  • Other sports activities
Business services
  • 14 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ
amsterdam
netherlands

Tel: +31207219176

Fax: (+31)20/6948735

Contact email

Check-in from 14h00

Check out up to 12h00

  • OVERAMSTEL :   51 OVERAMSTEL /EXIT JOAN MUYSKENWEG

  • By plane

    AMSTERDAM SCHIPHOL At 17km / 10.63 miles

  • By plane

    EINDHOVEN At 200km / 125 miles

  • By plane

    ROTTERDAM ZESTIENHOVEN At 68km / 42.26 miles

  • By plane

    SCHIPHOL INTERNATIONAL AIRPORT At 16.99km / 10.56 miles

  • By helicopter

    SCHIPHOL HELIPAD At 17km / 10.56 miles

  • By car

    S109 RAI At 1.5km / 0.94 miles

  • By car

    S110 AMSTEL At 0.1km / 0.06 miles

  • By car

    S111 WEESPERTREKVAART AMSTEL At 1.5km / 0.94 miles

  • By train

    AMSTEL STATION At 5km / 3.11 miles

  • By train

    RAI STATION At 2.6km / 1.62 miles

  • By train

    WTC ZUID STATION At 4.1km / 2.55 miles

GPS :52.335579, 4.913228

Our accommodations

Whether you opt for the Standard room, the spacious Privilege room or the Standard Suite with a view over the Amstel, we at Mercure have done everything possible to ensure you have a pleasant stay!

Classic guest room

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Business Room

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Business Room

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Classic guest room

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Classic Triple Room

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Classic Family Room

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Double Executive Room

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Twin Executive Room

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Executive longstay studio with queensize bed and single sofa bed

  • Max. number of persons: 3
  • Area: From 27
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Triple Executive Room with 2 single beds and single sofa bed

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Room with 1 queensize bed and sofa bed

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Studio with 1 queensize bed and sofa bed

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Suite

  • Max. number of persons: 2
  • Area: From 44
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Double Executive Room with queensize bed and double sofa bed

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Our restaurants and bars

FLOOR RESTAURANT & LOUNGE

Type of cuisine: International

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Lunch

10:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FLOOR BAR & LOUNGE

Photo non contractuelle / Strictly non binding

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you cna even realx on the terrace!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 500

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Amsterdam City Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

13,516 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,706 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

nice hotel, friendly personnel

Customer review rating 4.3/5

Cathy Business - 16/01/2020 Confirmed reviews ALL

This was the second time I stayed at your hotel and both times it was very pleasant and nice. I only feel the hotel is a bit dark, maybe different lighting would make the room and also the rest of the hotel a bit nicer. It is not so much disturbing in the hotel lobby, but room and bath room certainly may lighten up a bit.

Nice stay

Customer review rating 4.3/5

Gabriela K. Solo - 15/01/2020 Confirmed reviews ALL

Good place, close to metro, calm neighbourhood. Rooms are clean and well equipped. The furniture is a little older and used (chairs etc.). Breakfast was very good - tasty food, big variety of choices. I love the mango smoothie.

An excellent choice for a weekend break.

Customer review rating 4.3/5

Linda K. Friends - 14/01/2020 Confirmed reviews ALL

Stayed for two nights as we were seeing Andre Rieu at the Ziggo Dome so we wanted somewhere easily accessible for both the Dome and the city. Superb and quiet bedroom, friendly and helpful staff, complimentary taxi to the metro station were all positives. The only negative for me was the cost of breakfast, which at 23 euros each was rather steep if one only wanted a couple of croissants and a coffee - why not charge per item instead? We would have preferred the convenience of having breakfast at the hotel but we took the cheaper option of going into the centre of the city and finding a café. instead.

Customer review rating 4.3/5

Mohammad A. Solo - 14/01/2020 Confirmed reviews ALL

It was great, room was clean and the metro station was close by, I was not told about the shuttle which leaves from the hotel the metro, also the timing of the shuttle aren’t really convenient, it’s from 8 to 9 am only

Immaculate hotel

Customer review rating 4.3/5

Angela H. Friends - 14/01/2020 Confirmed reviews ALL

Excellent staff, very good public areas. Clean, comfortable rooms An excellent hotel close to metro station to which there is free shuttle each morning.

Very courteous employees - felt like a valued guest

Customer review rating 4.3/5

Thomas B. Business - 13/01/2020 Confirmed reviews ALL

Short stop in Amsterdam, hotel is very conveniently located, price performance perfect, very friendly and helpful staff, perfect parking, short way to the subway to get to the city center. Rooms clean and more than adequate. Breakfast buffet very rich. Felt really well and appreciated. I will book this hotel again during my next stay in Amsterdam.

Miss

Customer review rating 4.3/5

Ioana S. Business - 12/01/2020 Confirmed reviews ALL

Beautifully designed rooms to match the Dutch culture and heritage - great cleanliness standards and very comfortable beds - amazing walk in shower - super nice lunch selection and amazing snacks and drinks available as well for our meeting breaks.

Relaxed and made to feel so welcome

Customer review rating 4.3/5

Frances C. Business - 12/01/2020 Confirmed reviews ALL

Staff were so pleasant and accommodating. Was staying for work reasons and very far from home and in a different country but made to feel so welcomed by everyone. Nothing was to much for anyone to help with.

Mrs M O.

Customer review rating 4.3/5

M O. Couples - 12/01/2020 Confirmed reviews ALL

Couldn’t ask for a nicer place with the most helpfull staff

All of the difficulties were compensated properly

Customer review rating 4.3/5

Ivan Couples - 10/01/2020 Confirmed reviews ALL

Good experience. The room was nice and clean

Excellent

Customer review rating 4.3/5

Cameron M. I. Couples - 09/01/2020 Confirmed reviews ALL

Everything wa a great from the amazing welcome to signing out when we left. I would highly recommend this hotel even though it’s a bit of a walk to the city centre, but the metro is very close and easy to use.

Average hotel

Customer review rating 4.3/5

Kristine M. Couples - 09/01/2020 Confirmed reviews ALL

Average hotel, doesn't feel like 4 star hotel, apart of lounge area (which is actually really nice). A la Carter menu in the bar - choice is small. Sleep quality afwull. Beds are absolutely old and uncomfortable. We didn't get proper sleep during all our stay. Rooms are much smaller than on picture, literally for two people there is no space even to turn around. I booked DOUBLE room, but got twin room. Where I think for this particular type of the hotel, should be must - to follow booking requirement. Charged me more than was my booking. Also rude and not friendly some of the bar staff. I was very disappointed with hotel and my choice, will never go back. I would definately advise hotel to make refurb, change beds, and carpets, as our one was with big dirt mark in the middle of the carpet. It's not what you expect from 4 star hotel. By the way metro station is around 11-12 minutes walking (shuttle you can get on the weekdays only from 9am to10 am, weekends 9am to 11am).

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Your remarks about the room will be passed on to our management team and I will inform the housekeeping manager about the stain on the floor. As for the bar and the room I will check with the reception team what happend in changing the room type and I will inform my colleagues from the food and beverage department about the bar staff. I am sorry that we did not meet your expectations as a 4 star hotel. Sincerely, Amy van 't Veer Front Office Supervisor

Good

Customer review rating 4.3/5

A Couples - 08/01/2020 Confirmed reviews ALL

Good - little bit further out from the city centre than would have liked and limited transport to the AirPort but other than this - stay at the hotel was very good. Only have 1 issue - when taking a shower the shower would fill up straight away and leak/spill onto the floors. So was hard to take a shower had to keep stopping it and putting it back on. Also for the price there was no bath tube - which would have been nice to have.

Great

Customer review rating 4.3/5

James Friends - 08/01/2020 Confirmed reviews ALL

Great

Nice Hotel, the only trouble was it's location even though I booked it based on it's good availability and pricing.

Customer review rating 4.3/5

Willis S. Friends - 08/01/2020 Confirmed reviews ALL

The Hotel was nice, i would 100% recommend staying here again my only fault is that it isn't very central to Amsterdam meaning the best way of getting around to the main parts of Amsterdam is by train which to our advantage the train station is only a 5 minute walk away, but nevertheless it was nice, cosy and clean. it met my expectations

Enjoyed the time with the stay

Customer review rating 4.3/5

Anoop S. Families - 08/01/2020 Confirmed reviews ALL

The stay at this Mercure during our visit to Amsterdam was amazing. Purposefully booked this hotel to be away from the city’s crowd and it was really worth it.

Average hotel, with not friendly bar staff

TripAdvisor rating 4.0/5

Traveler830045 Couples - 08/01/2020 TripAdvisor review

Average hotel, doesn't feel like 4 star hotel, apart of lounge area (which is actually really nice). A la Carter menu in the bar - choice is small. Sleep quality afwull. Beds are absolutely old and uncomfortable. We didn't get proper sleep during all our stay. Rooms are much smaller than on picture, literally for two people there is no space even to turn around. I booked DOUBLE room, but got twin room. On the checkout Charged me more than was my booking. Also rude and not friendly some of the bar staff. I was very disappointed with hotel and my choice, will never go back. I would definately advise hotel to make refurb, change beds, and carpets, as our one was with big dirt mark in the middle of the carpet. It's not what you expect from 4 star hotel. By the way metro station is around 12 minutes walking (shuttle you can get on the weekdays only from 9am to10 am, weekends 9am to 11am).

Okay stay

Customer review rating 4.3/5

... Couples - 07/01/2020 Confirmed reviews ALL

Hotel is clean and modern. The receptionist I dealt with was kind, helpful and very informative. Hotel has a 24 hr shop which is handy but it does not supply general products but more “gourmet styled”, would have liked a simple can of coke to be available. Our room was never cleaned, however the mini bar was restocked? Therefore, housekeeping came in and stocked the fridge but didn’t even give fresh towels. This was extremely disappointing as we were on, what was considered, a privilege floor. Food in the hotel is extremely expensive , 10€ for a bowl of soup? Madness. Considering there’s no other food options within walking distance we had no option but to eat here one of the evenings. Ordered nachos , which were plain tortilla chips with some guacamole and creme fresh on the side? An insult to any Mexican cuisine. I atleast expected some salsa or cheese? Especially Considering the price , I’d imagine it cost 3€ to make the dish. Rooms are quite small but it suited us fine. Receptionist ordered us a taxi, taxi driver drove us to the airport while playing a game on his phone and almost ran two red lights. I would avoid using this taxi service.

Dear Guest, First of all, thank you for taking the time to fill out our online survey. We highly value the feedback that we receive from our guests. The remark about the housekeeping really concerns me and I will definitely pass this on to our housekeeping manager. We strive to give all our guest the best possible service during there stay. And it sadness me that we did not give you the unforgettable stay that you deserve. However, I am glad to read that the receptionist was very helpful. Your comments about our restaurant will be taken in account for our next management meeting to see if we could change the menu or some of our dishes. I hope that if you are ever visiting Amsterdam again we could make it up to you and make your next stay an unforgettable one. Kind regards, Amy van 't Veer Front Office Supervisor

Great stay as usual

Customer review rating 4.3/5

Fc Solo - 07/01/2020 Confirmed reviews ALL

Came for my 3rd visit in Amsterdam, stayed at the Mercure again. Will always try to come back if prices remain reasonable. I originally booked this via accor.com because of a promotional email and there was some confusion at the beginning but it was all sorted out with Linda Z. Overall, I had a really good stay and will be back in a few months I'm sure!

Pleasant stay

Customer review rating 4.3/5

Sarah Families - 07/01/2020 Confirmed reviews ALL

Overall a very pleasant stay. 7 minutes walking to the metro station, free shuttles to the metro station also offered for limited time. Breakfast is pretty good.

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