Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,571 reviews

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Mercure Amsterdam City Hotel - Image 1
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Mercure Amsterdam City Hotel - Image 4
Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Description

Hotel extras

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

Our accommodation(s)

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Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone
Fax +31 20 694 8735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Pascal Vos. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,571 reviews

TripAdvisor Rating  4.0/5  2,893 reviews

Certificate of excellence 2024

Very bad Experience

Customer review rating 0.5/5

Tamer M. S. Friends - Confirmed reviews ALL

Staff is very very rude , not cooperative, room is not comfortable, bad view , AC not working well , Hotel is very far from any metro station

Dear Tamer, Thank you for taking the time to share your review. We are truly sorry to hear that your stay did not meet your expectations. We understand that comfort and convenience are paramount, and we apologize if the comfort of your room was not as expected. Our hotel offers a range of room types, and we aim to provide a relaxing view for each; we regret if this was not the case during your visit. Regarding the air conditioning, our system is designed to maintain a comfortable room temperature, we also offer extra fans for additional comfort. We apologize if this was not communicated to you effectively. We also regret any inconvenience caused by the distance to the metro stations. Our hotel is situated within a 7 to 8-minute walk from the Overamstel and Spaklerweg metro stations, providing access to various parts of the city within minutes. Finally, we apologize for any perceived rudeness or lack of cooperation from our staff. This is certainly not the standard of service we strive for, and we will address this feedback internally to ensure our team is providing the warm and professional service we are known for. We hope you will come and stay with us again. Seasons greetings, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Good quality hotel

Customer review rating 4.0/5

Marta Business - Confirmed reviews ALL

The rooms are clean and comfortable. Only thing to point out is that having the room temperature at 26 ºC made my first night sufferable. To decrease the room temperature was difficult, even with the window open and heating off which made it really difficult to sleep the first night. Overall the hotel temperature was too high even on the common areas.

Dear Marta, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found our rooms to be clean and comfortable. Our housekeeping team strives to maintain the highest standards of cleanliness, ensuring every guest enjoys a pleasant and hygienic stay. It is also heartening to hear that you appreciated the comfort of our accommodations, equipped with high-grade mattresses and a modern, contemporary decor that aims to provide a restful atmosphere. However, we are concerned to learn about the discomfort you experienced due to the room and common area temperatures. For more variety in hot food, we take note of your preference and will consider it as we continuously seek to improve our dining options. We truly appreciate your candid observations, as they are crucial for us to enhance our services. Finally, we are pleased that you valued the overall cleanliness of our hotel. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Great stay

Customer review rating 5.0/5

Juliet G. Business - Confirmed reviews ALL

Great location to walk to RAI Short walk to metro into the city All staff very helpful Booked via corporate system so great price too Would stay here again

Dear Juliet, We would like to thank you for this review about your recent experience in our hotel. We are thrilled to know that your stay at Mercure Amsterdam City was a pleasant experience. We are delighted that you found the proximity to RAI and the ease of access to the metro favorable for your travels into the city. Our team is pleased to hear that their efforts to assist were helpful and made a positive impact on your stay. It is also rewarding to see that the value offered through our corporate booking system met your approval and that the cleanliness of our hotel, alongside our commitment to sustainability, resonated with you. We take pride in our ALL – Accor Live Limitless loyalty programme, and it's wonderful that you are part of our valued member community. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Beautiful ambience

Customer review rating 5.0/5

Buvana Friends - Confirmed reviews ALL

Very friendly

Dear Guest, Thank you very much for your kind review. We are happy your stay with us was enjoyable. It is always rewarding for our team to be complimented by a guest and encourages us to continue with our efforts. It would be a pleasure to welcome you back. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Good hotel, location is underwhelming

Customer review rating 4.0/5

Andrew J. Business - Confirmed reviews ALL

Stayed one night, business trip. The hotel is very good, the staff are great.

Dear Andrew, Thank you for taking the time to share your review. We are delighted that you found our hotel to be very good and our staff great, reflecting our commitment to providing a memorable experience for our guests. However, we note with concern your comments about the readiness of your room and the dust accumulation. We understand how these issues can affect the comfort of your stay and for that we apologize. Your feedback regarding the quality of coffee has also been noted, and while we do offer a selection of coffee options, including Nespresso machines in our Privilege rooms, we understand that taste preferences vary and we will consider your remarks for future improvements. Finally, we are pleased that you chose to stay with us during your business trip and appreciate your positive ratings on our loyalty program. We trust that the various amenities and the contemporary design of our hotel contributed positively to your overall experience. We hope we will have the opportunity to see you again in the future. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

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Other web-users rate our hotel

  • 1,655 reviews 7.4/10 Location
  • 2,327 reviews 7.5/10 Room
  • 2,002 reviews 8.5/10 Service
  • 43 reviews 6.6/10 WiFi
  • 1,047 reviews 8.3/10 Breakfast
  • 1,034 reviews 6.8/10 Cleanliness
  • 550 reviews 3.8/10 Value
  • 495 reviews 9.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.