Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,366 reviews

Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Hotel extras

  • An ALLSAFE NSF certified hotel

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Whether you opt for the Standard room, the spacious Privilege room or the Standard Suite with a view over the Amstel, we at Mercure have done everything possible to ensure you have a pleasant stay!

Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone +31 20 721 9176

Fax +31 20 694 8735

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,366 reviews

TripAdvisor Rating  4.0/5  2,845 reviews

Certificate of excellence 2022

Nice family hotel

Customer review rating 4.5/5

Koko Families - Confirmed reviews ALL

it was my last night in Netherland after a week travelling at countryside. Purposely select this hotel due to proximity to Amsterdam central (few trains stop away). On top of that, hotel was nicely decorated with an excellent bathroom.

Dear Koko, Thank you very much for this kind review of your stay. We are delighted we were able to meet your expectations and that you appreciated our central location. We look forward to welcoming you back. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Well located, nice food, clean

Customer review rating 4.0/5

Sg Business - Confirmed reviews ALL

It was a very good experience. I will prefer more option to chose in the minimarket, including some medicine in case you are sick.

Dear Guest, We appreciate the time taken to review your stay. We are pleased that you enjoyed so much of our hotel and that our location was handy for you. Your kind acknowledgment of our team members encourages us to continue with our efforts to make every stay here a memorable one for our guests. We are always grateful for any suggestions from our recent guests that may help us improve our services. With kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Well located, good stay

Customer review rating 5.0/5

Ahmet O. Business - Confirmed reviews ALL

Hotel is closed to metro station so go to city center is very easy.

Dear Ahmet, Thank you for such a positive review. We are pleased that overall you had a pleasant stay and that our convenient location met your requirements perfectly. We look forward to seeing you again. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

A short buz good stay in Amsterdam

Customer review rating 4.0/5

Sandor S. Families - Confirmed reviews ALL

I have visited my son who studiest at University of Amsterdam! To his college at Holendrecht Mercure Amsterdam City was the nearest hotel so I have choosen it for my 4 nights stay! The hotel bring the usual Mercure quality and niveau so I was satisfied with my choice! Some small remarks though: the TV set was on a wall paralel with my bed so i could not enjoy watching TV from bed! Bigger problem there was no BBC among the available channels! The room was spacious, the breakfast above average, staff are helpful! So I have a pleasant stay! Thank you all!

Dear Sandor, Thanks for taking the time to share your views of your stay at our hotel. We are glad our location was convenient for you. However, we apologize for any inconvenience that you experienced during your stay. We regret you did not make us aware of any issues during your stay so that we might have taken immediate action. Nevertheless, we have taken note and will be reviewing your room with our maintenance team. With kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Very dissapointing

Customer review rating 2.0/5

S D. Business - Confirmed reviews ALL

As a diamond member I have stayed at many of the mecure properties and this one was dissapointing. Normally I would get an upgraded room but this wasnt the case. The rooms were ok. I struggled to get the heating to work after three attempts and the air con servicing staff said they have fixed it, which means sleeping in the cold. Each time I called reception to ask for something they told me to come to reception to collect it. The breakfast was average, big queues and both times I had to wait to get a table. There was no food available after 9pm and I was told to use Uber to get food, as my flight was late arriving. I had to stay here as it was close to my office but think I will be looking for other properties to stay at next time around.

Dear Sean, Thank you for taking the time to review your stay. We are always grateful for your feedback and regret that not everything was entirely to your satisfaction. You are a much valued member of our Diamond Club and we are very sorry that you felt our usual high standards were not met. This will be addressed with our team. Please do not hesitate to bring any concerns to our attention during your stay so that we may take action immediately. We do have heaters available upon request, please inform reception if you require one in future. You were upgraded to one of our newly renovated Privilege Rooms. Furthermore, we're sorry for any delay at breakfast; at peak times when we are fully booked this may happen, however, we are happy to inform you of the optimum time frame for your meal that avoids this. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

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Other web-users rate our hotel

  • 1,074 reviews 7.3/10 Location
  • 1,802 reviews 7.7/10 Room
  • 1,734 reviews 8.8/10 Service
  • 25 reviews 7.4/10 WiFi
  • 800 reviews 7.2/10 Cleanliness
  • 794 reviews 8.2/10 Breakfast
  • 340 reviews 9.5/10 Vibe
  • 338 reviews 4.8/10 Food

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