Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.5/5 3,717 reviews

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Mercure Amsterdam City Hotel - Image 1
Mercure Amsterdam City Hotel - Image 2
Mercure Amsterdam City Hotel - Image 3
Mercure Amsterdam City Hotel - Image 4
Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Description

Hotel extras

  • A 4-star Amsterdam hotel with on-site parking & bike rentals

  • Restaurant with a terrace overlooking the Amstel River

  • Wellness facilities with infrared sauna, steambath and gym

  • Spacious, stylish rooms, some with kitchenettes or river views

  • Under 20 mins from Schiphol Airport & close to 2 metro stops

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Twin Classic

Photo out of - Twin Classic

Whether you're staying at our waterside Amsterdam hotel for business or leisure, Twin Classic rooms offer welcome comforts, like Nespresso coffee, rainfall showers and complimentary Wi-Fi.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x Twin bed(s)
See availabilities

Comfortable yet clever décor defines this Amsterdam hotel suite, with eye-catching images and calming tones. There's room to sit down with Nespresso coffee and enjoy the view, and your bathroom has an inviting tub.

Max. number of persons
2
Area
From 44 m² / 473 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Let your Double Privilege room take care of you, from the first morning Nespresso to evenings with Chromecast TV and complimentary soft drinks. The chic décor fuses contemporary Dutch design with home-style wood furnishings.

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • 55'/140 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Ideal for Amsterdam holidays or business trips, this spacious room blends modern Dutch flair with calming, minimalist design. The sofa bed creates living space by day, where you can watch the 40-inch TV with a complimentary soft drink from the lobby.

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Perfect for family visits to Amsterdam, the room features a microwave and fridge (cutlery upon request) and soft drinks to make the city your home away from home. The living area is a stylish hangout by day and a space for a double sofa bed at night.

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Views of the river and the Amsterdam skyline greet you in your Twin Privilege room with two single beds, ideal for friends exploring our city. Sip Nespresso coffee each morning, and pick up complimentary soft drinks from the lobby at any time of the day.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

With twin beds and a sofa bed, this Amsterdam accommodation sleeps up to three guests, perfect for families and groups of friends. Thoughtful touches, including complimentary soft drinks, a rainfall shower and sweeping city views, round off your stay.

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Single bed(s) x2

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone
Fax +31 20 694 8735
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 368 rooms
  • One room for people with reduced mobility
  • 16 family rooms
  • 15 connecting rooms
  • 368 non-smoking rooms
  • 18 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Spanish
  • French
  • Italian
  • Dutch
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge
  • Pressing Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed internet Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge
  • Buffet Additional charge
  • Buffet Additional charge

Business

11 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Services for children

  • Foosball
  • Children''s TV Channels

Well-being

Fitness Centre

  • On site

Sports and leisure

Table tennis

  • On site

Bodybuilding equipment/Gym

  • Nearby

Gym

  • Nearby

Bodybuilding equipment/Gym

  • On site

Gym

  • On site

Boat excursions

  • Nearby

Table tennis

  • Nearby

Bike rack facilities

  • Nearby

Bike rack facilities

  • On site
  • On site
  • Outdoor parking
  • Private
  • 120 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 5 m / 16 ft

  • Parking pricing: 34 EUR 34 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Electric car recharging units 22 kVA

Vehicles

  • Bus parking

Security

  • Well-lit parking
  • Parking with security service
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

FLOOR RESTAURANT & LOUNGE

Photo out of - FLOOR RESTAURANT & LOUNGE

Regional produce and local cuisine take centre stage in our restaurant, where the tree-lined terrace sits right along the canal. Inside, scenes of Amsterdam townhouses offer a sense of place, and creative lighting and mismatched mirrors draw the eye.

Cooking style
International
Capacity
65
Accessibility
Accessible service
Joan Muyskenweg 10, 1096 CJ Amsterdam, Netherlands
Telephone +31 20 717 8181
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Regional produce and local cuisine take centre stage in our restaurant, where the tree-lined terrace sits right along the canal. Inside, scenes of Amsterdam townhouses offer a sense of place, and creative lighting and mismatched mirrors draw the eye.

Stroll into Bar Floor for crisp, cold beers, wines, artisanal spirits and curated cocktails. With sleek, maritime-inspired decor, it's ideal for pre-dinner cocktails with friends or winding down with colleagues after a day of productive meetings.

Start your day with our international breakfast buffet, featuring hot and cold dishes, healthy choices and indulgent treats. Vegetarian, vegan and gluten-free options offer something for everyone. If you prefer, you can order breakfast to your room.

Maintain your workout routine at our first-floor fitness room, and feel revitalised and balanced during your stay. Bike rentals provide a chance to explore the city while staying active and enjoying the fresh air.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,717 reviews

Customer review rating 5.0/5

Denise P. Families - Confirmed reviews ALL

Dear Denise, Thank you very much for this kind review. We’re glad our front desk team made you feel so welcome. Our quiet riverside location with nearby metro stations offers both peace and easy city access. It’s great to know you and your family had a comfortable stay and would recommend us. We look forward to the pleasure of welcoming you back. Many thanks again, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Shohei S. Solo - Confirmed reviews ALL

Dear Shohei, Thank you for this high rating. We’re happy your check-in was smooth and your room comfortable, and that our team’s friendliness stood out. The entire team hope we can welcome you back again soon! Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.5/5

Iliana P. Business - Confirmed reviews ALL

Dear Iliana, Thank you very much for your feedback. We’re glad you found our team friendly and service up to your expectations. Sorry for the bathroom issues on arrival; our housekeeping usually handles such oversights immediately. We’re happy your stay was comfortable overall. We all hope to welcome you back. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Sophia P. Families - Confirmed reviews ALL

Dear Sophia, Many thanks for sharing your review. We’re glad our location made getting to the city centre easy and that the team welcomed you warmly and arranged an early check-in. It’s great the booking process was straightforward and clear, helping your family trip go smoothly. The entire team looks forward to seeing you again in the future. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.5/5

Sinead W. Couples - Confirmed reviews ALL

Dear Sinead, Please accept our sincere thanks for this glowing review. We’re glad you enjoyed your comfortable stay and convenient location. The bar terrace is indeed a gem, and we’re happy it stood out during your visit. The entire team looks forward to welcoming you back in the future. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Denise, Thank you very much for this kind review. We’re glad our front desk team made you feel so welcome. Our quiet riverside location with nearby metro stations offers both peace and easy city access. It’s great to know you and your family had a comfortable stay and would recommend us. We look forward to the pleasure of welcoming you back. Many thanks again, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Shohei S. Solo - Confirmed reviews ALL

Check in was smooth, room was nice. Staff were friendly.

Dear Shohei, Thank you for this high rating. We’re happy your check-in was smooth and your room comfortable, and that our team’s friendliness stood out. The entire team hope we can welcome you back again soon! Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.5/5

Iliana P. Business - Confirmed reviews ALL

Very good service and friendly staff however in my room when I arrived, in the bathroom, there was a lot of white dust that looked like the wall crumbling down which has not been cleaned, as well as a dirty wet towel in the sink.

Dear Iliana, Thank you very much for your feedback. We’re glad you found our team friendly and service up to your expectations. Sorry for the bathroom issues on arrival; our housekeeping usually handles such oversights immediately. We’re happy your stay was comfortable overall. We all hope to welcome you back. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Sophia P. Families - Confirmed reviews ALL

The hotel is just in the outskirts of the city one metro. We were greater by a love man upon arrival who quickly checked us in. We were early so didn’t know if our room would be ready. However they did find a room ready the same as the one we had already booked. The room was plenty big enough for me and my cousin, it was clean and the beds were very comfortable. Would highly recommend this hotel.

Dear Sophia, Many thanks for sharing your review. We’re glad our location made getting to the city centre easy and that the team welcomed you warmly and arranged an early check-in. It’s great the booking process was straightforward and clear, helping your family trip go smoothly. The entire team looks forward to seeing you again in the future. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.5/5

Sinead W. Couples - Confirmed reviews ALL

Had a very comfortable stay and in close proximity to good transport links into the city. The bar terrace was a big highlight

Dear Sinead, Please accept our sincere thanks for this glowing review. We’re glad you enjoyed your comfortable stay and convenient location. The bar terrace is indeed a gem, and we’re happy it stood out during your visit. The entire team looks forward to welcoming you back in the future. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.5/5

Jan R. P. Couples - Confirmed reviews ALL

It was a very comfortable stay as all the staffs are very helpful and kind.

Dear Jan R., Please accept our sincere thanks for this kind feedback. We’re glad you found our team friendly and helpful, and appreciated the comfort and cleanliness of your room. Beverly will be thrilled to hear she made a difference. We hope that you will stay with us again many more times in the future. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.0/5

Emerson B. Families - Confirmed reviews ALL

It is not so easy to reach the Amsterdam Central station, the closer metro/station is Overamstel, 10-12 min walking, but you need to do conexion to get there. It is also possible walks 15-18min to reach Spaklerweg station and get direct trip to Central. the room is small but very clean and tide. Daily cleaning done. the breakfast is very expensive, especially for those that it is offered. the staff are very kind and attentive.

Dear Emerson, We appreciate your candid feedback; thank you. We’re glad you found your room clean and our team kind and attentive. We understand the Classic room size felt small and acknowledge your concerns about breakfast pricing. Your feedback on waste collection is noted for future improvements. We look forward to having the opportunity to welcome you back in the future. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.0/5

Gary S. Couples - Confirmed reviews ALL

Great place to stay, but if your looking for something central this is not for you, but Metro is close by and you are 16 mins for central Amsterdam

Dear Gary, Thank you for your valuable feedback. We’re glad you found your stay comfortable and our team helpful. While our location isn’t central, the nearby metro offers quick access to the city centre in about 15 minutes. We appreciate your positive overall experience and value. We look forward to having the opportunity to welcome you back in the future. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Jason D. Business - Confirmed reviews ALL

Had a great experience with friendly staff and good food and nice rooms

Dear Jason, Thank you for your positive feedback. We’re happy you enjoyed the friendly staff, good food, and comfortable, clean room. We hope that you will stay with us again many more times in the future. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Ian R. Couples - Confirmed reviews ALL

Use the hotel as a base for our 6 day stay in the Netherlands.Being close to the Met station we were able to easily travel into the city centre. Also able to catch regional trains to travel to various areas from central station. We also enjoyed walking through nearby parks and local shops were also nearby. The hotel staff were all attentive and professional. Overall a great stay and highly recommend this as a place to stay

Dear Ian, It was a pleasure to receive your kind feedback. We’re glad our location near the metro and regional trains made exploring the city easy and that you enjoyed the nearby parks and shops. Our team appreciates your kind words and your loyalty as a Gold member. We also hope to welcome you back on many more occasions. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 0.5/5

Nazia B. Couples - Confirmed reviews ALL

I didn't realise all night I had been sleeping on sheets that had blood on them as I switched the lights off anf then got into bed. It was only in the morning when I woke up and moved the sheets off me with the lights on that I'd seen blood. I felt disgusting.

Dear B., Thank you for taking the time to share your review. We are pleased that the colleague who checked you in left a positive impression. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. The experience you described regarding the condition of your bedding is deeply concerning and far from the standards we strive to uphold. We also regret that you felt your concern went unacknowledged when you raised it at reception, as our team is always available to address these matters on the spot. Cleanliness is a fundamental priority for us, with housekeeping attending to every room daily, and we take any shortcoming in this area very seriously. We hope that we are able to offer you an improved experience in the future. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Wojciech K. Business - Confirmed reviews ALL

it was a great one-night stay connected with a full day conference. everything was perfect, my room was upgraded because of my platinum status, the staff was extremely friendly. great organization, very clean.

Dear Wojciech, Thank you very much for your kind feedback. We are thrilled that your stay was perfect and that our team made you feel so welcome. Your loyalty means a great deal to us, and we are proud to have earned your recommendation. It would be a pleasure to welcome you back in the future. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Ognen A. Business - Confirmed reviews ALL

Extraordinary

Dear Ognen, Thank you for reviewing your visit. We’re glad you found the rooms cosy and clean, and enjoyed the restaurant, bar, and easy booking via the ALL App. Sorry you missed the welcome drink and amenity—our team aims to deliver these consistently. We’re happy your room upgrade met expectations and you’d recommend us and the loyalty program. We do hope to be able to welcome you back in the future. Kindest regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 2.0/5

Nadia S. Business - Confirmed reviews ALL

Unfortunately, my first experience with Mercure as I walked in from the airport was not positive. They could not find my booking, which had been reserved by my employer, and for which I also presented the hotel staff with my printed hotel voucher. After not finding it the first and second time, He suggested I could book and pay for a room. Customer service should be a solution finding role rather than taking a passport and coming back having found a colleague name and still suggesting I should book and pay for a room, rather than for example looking into my colleague's reservation. Beyond that, the room and meals, and coffee breaks were varied and good.

Dear Nadia, Thank you for taking the time to share your feedback with us. We’re delighted that you enjoyed our breakfast selection and appreciated the dedicated service of our restaurant and housekeeping teams. However, we sincerely regret the difficulties you experienced during your arrival, and we understand how frustrating it must have been when your reservation could not be located immediately. We take your feedback about our service approach very seriously and will ensure this is addressed with our front desk team. Nonetheless, we are pleased that you found your accommodation comfortable and that it met your needs during your business stay. We hope to have the pleasure of welcoming you back for an improved experience. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Alain B. Business - Confirmed reviews ALL

Check in was smooth, staff is very kind and polite, gold status fully respected (and even beyond my expectations)

Dear Alain, Thank you for reviewing your visit. We’re glad your check-in was smooth and your Gold status fully respected, exceeding expectations with the upgrade and welcome amenities. We apologize for the hair and dust found in your room and appreciate your understanding. Your compliments on the breakfast area and restaurant team will be shared. Thank you again. We look forward to welcoming you back soon. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.5/5

Ryan P. Couples - Confirmed reviews ALL

The hotel is very convenient for getting into the city centre, rooms are very well kept, staff are so friendly.

Dear Ryan, Thank you for your positive feedback. We are delighted that our location and well-kept rooms made your stay so comfortable. We are also thrilled that Feranc left such a positive impression with their friendly service. We hope that you will stay with us again many more times in the future. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Michael C. Business - Confirmed reviews ALL

Perfect, good atmosphere good food and a great location.

Dear Michael, It was a pleasure to receive your kind feedback. We are delighted that the atmosphere, the food, and our location all contributed to a great stay. Knowing that everything came together for your business trip means a lot to our team. We all hope to welcome you back in the future. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Ellie M. Couples - Confirmed reviews ALL

Lovely stay, well located with just a 5 minute walk to metro lines which take you straight to Amsterdam central. Food and drink quite expensively priced but was very good quality. Would stay again

Dear Ellie, Thank you for taking the time to review your recent experience. We are glad that our location made your trip so easy and that you enjoyed the quality of our food. That said, we are sorry the housekeeping did not match what you expected, and we regret that it affected your comfort. We would love to welcome you back. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.5/5

Ava S. Couples - Confirmed reviews ALL

We had an amazing stay. The staff couldn’t have been friendlier. The hotel was located in the perfect spot with Metro’s not even a five minute walk. The hotel itself was absolutely gorgeous. I’m so glad I have now found this chain of hotel. They have loads of stuff to offer very good deals and looking forward to my next visit.

Dear Ava, We are delighted that our team made such a warm impression and that the gentleman at reception stood out with his kindness. We are sorry that the internet speed fell short of what you expected. Our reception team is always on hand to help with such matters. Nonetheless, we are thrilled that you loved your room and our location, and that you are already planning your next visit. We look forward to welcoming you back on a future trip. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Janis B. Couples - Confirmed reviews ALL

The staff were very helpful and knowledgeable. The room was spacious and well maintained.

Dear Janis, Thank you for letting us know your impressions. We’re glad you enjoyed our peaceful location and that Vivian and Tamasha made your stay memorable. It’s great to hear you liked your spacious room, welcome drink, lunch, and found the Accor ALL app easy to use as a Silver member. The entire team looks forward to seeing you again in the future. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Other web-users rate our hotel

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  • 1,733 reviews 8.9/10 Service
  • 27 reviews 6.1/10 WiFi
  • 849 reviews 7.3/10 Cleanliness
  • 818 reviews 8.4/10 Breakfast
  • 423 reviews 4.7/10 Value
  • 402 reviews 9.2/10 Vibe

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