Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,511 reviews

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Mercure Amsterdam City Hotel - Image 1
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Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Description

Hotel extras

  • A 4-star Amsterdam hotel with on-site parking & bike rentals

  • Restaurant with a terrace overlooking the Amstel River

  • Wellness facilities with a sauna, Turkish steam bath and gym

  • Spacious, stylish rooms, some with kitchenettes or river views

  • Under 20 mins from Schiphol Airport & close to 2 metro stops

Our accommodation(s)

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Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone
Fax +31 20 694 8735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,511 reviews

TripAdvisor Rating  4.0/5  2,941 reviews

Customer review rating 4.5/5

Renee B. Families - Confirmed reviews ALL

Welcomed by Zion who provided a wonderful check in experience was attentive and provided sound advice. Property whilst out from the old town can easily be accessed via Train for a nominal fee and given the modern facilities and feel of the property was happy to spend the 25 minutes to access the Central Station

Dear Renee, Thank you for so positively reviewing your stay. It’s wonderful to hear you enjoyed your stay at Mercure Amsterdam City. We’re delighted Zion made your arrival welcoming with attentive service and helpful recommendations. Our team takes pride in creating a modern environment that balances comfort with convenience, and we’re glad you found the train access to central Amsterdam straightforward. We hope to see you again on a future occasion. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.5/5

Karen W. Couples - Confirmed reviews ALL

Staff are very friendly, hotel spotless

Dear Karen, Thank you for this positive review. Our team is proud of the cleanliness and welcoming atmosphere you experienced. We regret the WiFi issues and will work to improve them. We’re happy our central location made exploring Amsterdam easy for you. We look forward to welcoming you back. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 2.5/5

Mickael Q. Families - Confirmed reviews ALL

While the hotel location is excellent near Sloterdijk and the staff are friendly, my experience as a Platinum member was disappointing. Despite the hotel not being full, my loyalty status provided almost no advantage. There was no room upgrade, no early check-in, and no late check-out offered. I also had to queue like everyone else as there was no priority welcome. The only benefit honored was the welcome drink. Additionally, the self-check-in process is annoying/slow, and the parking is very expensive at 32€ per day. I soiled my sheet on the first day. It wasn't replaced during my stay. These are minor details. This isn't acceptable in a 4-star hotel. Pros: Friendly staff and great location. Cons & Platinum Experience: Loyalty Failure: Hotel was not full, yet I received NO room upgrade, NO early check-in, and NO late check-out. Service: No Priority Welcome line; I had to queue with everyone else. Cost: Parking is expensive (32€/day). Sheets Tech: Self-check-in was annoying and took longer than a manual check-in."

Dear Mickael, Thank you for taking the time to share your feedback. We are delighted to hear that our location near Sloterdijk station provided convenient access for your travels, and that our team’s friendly service made a positive impression during your stay. However, we sincerely apologize that your experience as a Platinum member did not reflect the high standards we aim to uphold. While room upgrades and certain priority services are subject to availability, we regret that you felt your benefits were not fully honored during this instance. Regarding the linen oversight, our housekeeping team typically refreshes bedding every second day but would gladly replace items upon request at any time. We take note of your observations about parking fees and check-in processes, which we will review to improve future guest experiences. We hope to be able to welcome you back on a return visit. With kind wishes for the new year, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.5/5

Amelie H. Friends - Confirmed reviews ALL

it was great

Dear Amelie, Thank you for sharing such a positive review! We are thrilled to hear you had a great stay at Mercure Amsterdam City. It means a lot that you would recommend us to friends and family. We take pride in creating welcoming spaces for memorable trips, especially when exploring Amsterdam with friends. We look forward to welcoming you again. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.5/5

Hani B. Couples - Confirmed reviews ALL

I liked it overall but not the fact that is was "somewhat" remotely located - away from any other businesses.. shops/restaurants/pharmacies. etc...

Dear Hani, Thank you for taking the time to share your review. We’re glad you found booking easy and appreciated your meals. We value your loyalty as a Classic member and regret the WiFi issues you experienced. Our location near Johan Cruijff ArenA and metro offers a balance of calm and city access. We would love to have you return in the future. Kindest regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

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Other web-users rate our hotel

  • 1,509 reviews 7.5/10 Location
  • 2,119 reviews 7.4/10 Room
  • 1,848 reviews 8.4/10 Service
  • 40 reviews 7.3/10 WiFi
  • 965 reviews 6.5/10 Cleanliness
  • 941 reviews 8.5/10 Breakfast
  • 517 reviews 4.8/10 Value
  • 457 reviews 9.4/10 Vibe

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