Mercure Amsterdam City Hotel 4 stars

Really nice hotel on the outskirts of Amsterdam. Very friendly staff; they made it a pleasant stay.

New rooms are great and staff extremely friendly!

Hotel is located just on the outskirt of the city centre which is easy to get to on the metro, which is a few minute walk from the hotel. The room itself was clean and modern, with a good sized TV, comfy bed and complimentary mini bar.

It was a very nice experience, only the airconditioning didn't work so it was a bit hot.

The hotel was clean and spacious. Was a cashier walk from overamstel station however at first was very hard to find coming off the metro with no internet connection. Overall was a very good service and would definitely recommend!

Hotel appears to be in a business district and rather isolated from other facilities. Although the room was very nice there were no wardrobes or chest of drawers merely one rail with 6 hangers on full display. Considering this was a triple room it was obviously insufficient storage for 3 people so most of our clothes had to stay in the suitcases. Also not able to pay cash for anything in the hotel, even a bottle of water had to be paid for by card.

I have asked for refund as trip to Amsterdam had to be cancelled due to COVID-19 situation (university open day was cancelled) - my request was refused. In current situation when even Booking.com is providing cancellations and refunds your approach is unacceptable. You lost a guest for the future.

On the whole very happy with the hotel. with regards to the bedroom,6004, felt the lighting was very poor. It weas very diddicult to read in bed. P.K.A.

I am a regelar customer of Accor Hotels, and cannot understand that no refund was possible after cancelation of the trip due to the Corona virus threat

I had a pleasant stay. The staff was friendly and willing to help in anyway. My room was comfortable and clean.

3day stay with a friend and thoroughly enjoyed. Hotel was clean and freshly decoratred

Hello you should stay at that hotel specially mercure amsterdam city hotel. The location is quite calm, serein and near the center. The spa- sauna and steambath are really sincerely great. And the breakfast is awesome. Enjoy the hotel!

Quiet location. Nice distance from airport and city. Not city centre. If you hadnt breakfast included it was expensive, and no where close by to eat. Overall lovely hotel with great staff and good food. Would definately be back.

perfect hospitality throughout the stay (reception, breakfast, restaurant, bar). perfect room and very clean. promise customer Gold kept. effeiciency of the receptionnist on check in and check out related to questions on Booking with point. question sent after the stay regarding a lost item, and response was very quick and clear.

Average hotel, doesn't feel like 4 star hotel, apart of lounge area (which is actually really nice). A la Carter menu in the bar - choice is small. Sleep quality afwull. Beds are absolutely old and uncomfortable. We didn't get proper sleep during all our stay. Rooms are much smaller than on picture, literally for two people there is no space even to turn around. I booked DOUBLE room, but got twin room. On the checkout Charged me more than was my booking. Also rude and not friendly some of the bar staff. I was very disappointed with hotel and my choice, will never go back. I would definately advise hotel to make refurb, change beds, and carpets, as our one was with big dirt mark in the middle of the carpet. It's not what you expect from 4 star hotel. By the way metro station is around 12 minutes walking (shuttle you can get on the weekdays only from 9am to10 am, weekends 9am to 11am).