Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,564 reviews

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Mercure Amsterdam City Hotel - Image 1
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Mercure Amsterdam City Hotel - Image 4
Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Description

Hotel extras

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

Our accommodation(s)

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Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone
Fax +31 20 694 8735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Pascal Vos. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,564 reviews

TripAdvisor Rating  4.0/5  2,892 reviews

Certificate of excellence 2024

Customer review rating 2.0/5

Martijn Business - Confirmed reviews ALL

Overall the hotel is nice, however I was woken up at midnight by a faulty and noisy smoke detector which kept make loud rattling noises all night.

Dear Martijn, Thank you for taking the time to share your review. We regret to hear about the issues you encountered with the smoke detector and the discomfort it caused during your stay. It is crucial for us to ensure a restful night's sleep for our guests, and we apologize for any inconvenience you experienced. We appreciate your feedback on the bed comfort and will consider your request for fluffy pillows as we continually strive to improve our guest experience. Furthermore, we understand your concerns regarding the variety of food and beverages. Our aim is always to provide a wide range of options to cater to our guests' preferences, and we regret that we fell short of this during your visit. We will take your remarks into account as we review and enhance our offerings. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Marjorie Families - Confirmed reviews ALL

I arrived early morning, and one of the staff Jorge's greeted us warmly , I asked for places and directions to go to, he's very accommodating and very helpful. I had lost my engagement ring and I called them back and asked them to find my ring. The house keeping staff diligently look for my ring, I thought I lost it but a day later, I received an e mail saying that they found my ring. I'm truly grateful for them. Thank you for the kindness . I appreciate all their efforts.

Dear Marjorie, Thank you very much for your kind review. We are thrilled to hear that your stay at Mercure Amsterdam City was marked by positivity and satisfaction. We are particularly pleased that our team, especially Jorge, provided you with warm and accommodating assistance. Our staff is trained to offer helpful information and guidance to ensure our guests can navigate Amsterdam with ease. Furthermore, recovering your lost engagement ring must have been of paramount importance, and we are delighted that our housekeeping team's diligent efforts resulted in a happy ending to this worrisome situation.It would be a pleasure to welcome you back. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Will not come back again

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Get charged with breakfast without asking or telling me after asking. Did call to express this and would hear something back. Few other smaller things which I think have better options to go to.

Dear Guest, Thank you for taking the time to share your feedback. We are dismayed to read about the challenges you faced concerning the breakfast charges. Transparency is important to us, and we apologize for any confusion regarding the costs incurred during your stay. Due to a miscommunication your room is charged twice for breakfast. We will make sure the costs are paid back to you. We hope you do accept our apologies. We also hope to may welcome you back in the future for a more enjoyable stay. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 2.5/5

Elis V. Business - Confirmed reviews ALL

Towels did not smell fresh.

Dear Elis, Thank you for sharing your review. We regret to hear that certain aspects of your stay did not meet your expectations. We understand the importance of fresh, clean towels and a pristine bathroom for a comfortable stay, and we apologize for any discomfort caused. Providing a high-speed internet connection is also essential for our guests, and we are sorry to hear that you encountered issues in this area. We take notes of your comments regarding the cleanliness and condition of the bathroom. Our goal is to ensure that all our guests enjoy a clean and comfortable environment, and we apologize if we fell short in delivering this experience for you during your stay. We look forward to seeing you again on a future occasion. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Well located. Excellent for business travel, conference activities, working group activities.

Customer review rating 5.0/5

Elias Business - Confirmed reviews ALL

Excellent service

Dear Elias, Thank you very much for this kind review of your recent stay. We are thrilled that your stay at Mercure Amsterdam City met your expectations and provided a conducive environment for your business and conference needs. We are delighted that you appreciated the convenience of our location for your professional engagements, our swift service, and our commitment to eco-friendly practices. It is also gratifying to know that you enjoyed the structure and support for working group activities within our hotel, and we take pride in being a suitable choice for travelers like yourself. We look forward to seeing you again soon. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

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Other web-users rate our hotel

  • 1,648 reviews 7.3/10 Location
  • 2,322 reviews 7.5/10 Room
  • 2,004 reviews 8.6/10 Service
  • 44 reviews 6.4/10 WiFi
  • 1,044 reviews 8.4/10 Breakfast
  • 1,032 reviews 6.8/10 Cleanliness
  • 490 reviews 9.3/10 Vibe
  • 468 reviews 5.3/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.