Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.5/5 3,728 reviews

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Mercure Amsterdam City Hotel - Image 1
Mercure Amsterdam City Hotel - Image 2
Mercure Amsterdam City Hotel - Image 3
Mercure Amsterdam City Hotel - Image 4
Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Description

Hotel extras

  • A 4-star Amsterdam hotel with on-site parking & bike rentals

  • Restaurant with a terrace overlooking the Amstel River

  • Wellness facilities with infrared sauna, steambath and gym

  • Spacious, stylish rooms, some with kitchenettes or river views

  • Under 20 mins from Schiphol Airport & close to 2 metro stops

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Twin Classic

Photo out of - Twin Classic

Whether you're staying at our waterside Amsterdam hotel for business or leisure, Twin Classic rooms offer welcome comforts, like Nespresso coffee, rainfall showers and complimentary Wi-Fi.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x Twin bed(s)
See availabilities

Comfortable yet clever décor defines this Amsterdam hotel suite, with eye-catching images and calming tones. There's room to sit down with Nespresso coffee and enjoy the view, and your bathroom has an inviting tub.

Max. number of persons
2
Area
From 44 m² / 473 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Let your Double Privilege room take care of you, from the first morning Nespresso to evenings with Chromecast TV and complimentary soft drinks. The chic décor fuses contemporary Dutch design with home-style wood furnishings.

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • 55'/140 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Ideal for Amsterdam holidays or business trips, this spacious room blends modern Dutch flair with calming, minimalist design. The sofa bed creates living space by day, where you can watch the 40-inch TV with a complimentary soft drink from the lobby.

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Perfect for family visits to Amsterdam, the room features a microwave and fridge (cutlery upon request) and soft drinks to make the city your home away from home. The living area is a stylish hangout by day and a space for a double sofa bed at night.

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Views of the river and the Amsterdam skyline greet you in your Twin Privilege room with two single beds, ideal for friends exploring our city. Sip Nespresso coffee each morning, and pick up complimentary soft drinks from the lobby at any time of the day.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

With twin beds and a sofa bed, this Amsterdam accommodation sleeps up to three guests, perfect for families and groups of friends. Thoughtful touches, including complimentary soft drinks, a rainfall shower and sweeping city views, round off your stay.

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Single bed(s) x2

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone
Fax +31 20 694 8735
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 368 rooms
  • One room for people with reduced mobility
  • 16 family rooms
  • 15 connecting rooms
  • 368 non-smoking rooms
  • 18 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Spanish
  • French
  • Italian
  • Dutch
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge
  • Pressing Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed internet Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge
  • Buffet Additional charge
  • Buffet Additional charge

Business

11 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Services for children

  • Foosball
  • Children''s TV Channels

Well-being

Fitness Centre

  • On site

Sports and leisure

Table tennis

  • On site

Bodybuilding equipment/Gym

  • Nearby

Gym

  • Nearby

Bodybuilding equipment/Gym

  • On site

Gym

  • On site

Boat excursions

  • Nearby

Table tennis

  • Nearby

Bike rack facilities

  • Nearby

Bike rack facilities

  • On site
  • On site
  • Outdoor parking
  • Private
  • 120 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 5 m / 16 ft

  • Parking pricing: 34 EUR 34 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Electric car recharging units 22 kVA

Vehicles

  • Bus parking

Security

  • Well-lit parking
  • Parking with security service
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

FLOOR RESTAURANT & LOUNGE

Photo out of - FLOOR RESTAURANT & LOUNGE

Regional produce and local cuisine take centre stage in our restaurant, where the tree-lined terrace sits right along the canal. Inside, scenes of Amsterdam townhouses offer a sense of place, and creative lighting and mismatched mirrors draw the eye.

Cooking style
International
Capacity
65
Accessibility
Accessible service
Joan Muyskenweg 10, 1096 CJ Amsterdam, Netherlands
Telephone +31 20 717 8181
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Regional produce and local cuisine take centre stage in our restaurant, where the tree-lined terrace sits right along the canal. Inside, scenes of Amsterdam townhouses offer a sense of place, and creative lighting and mismatched mirrors draw the eye.

Stroll into Bar Floor for crisp, cold beers, wines, artisanal spirits and curated cocktails. With sleek, maritime-inspired decor, it's ideal for pre-dinner cocktails with friends or winding down with colleagues after a day of productive meetings.

Start your day with our international breakfast buffet, featuring hot and cold dishes, healthy choices and indulgent treats. Vegetarian, vegan and gluten-free options offer something for everyone. If you prefer, you can order breakfast to your room.

Maintain your workout routine at our first-floor fitness room, and feel revitalised and balanced during your stay. Bike rentals provide a chance to explore the city while staying active and enjoying the fresh air.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,728 reviews

Customer review rating 4.5/5

Saurabh S. Business - Confirmed reviews ALL

Dear Saurabh, Thank you for your valuable feedback. We are delighted that you found your stay comfortable and our staff welcoming. Regarding your suggestion, I would like to mention that slippers are available upon request for guests staying in our Privilege rooms. Our team will be happy to arrange them whenever needed. Nonetheless, we are glad you enjoyed our location beside Overamstel station with its quick connections to the Zuidas business district. We hope to be able to welcome you back in the future. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 2.0/5

Johannes M. Business - Confirmed reviews ALL

Dear Johannes, Guest feedback is important to us, and we appreciate you sharing your impressions. We are glad that our location added positively to your visit, with easy access to the Zuid-As business district and nearby metro connections to the city centre. However, our gym is intended to offer guests the ability to maintain their usual schedules while travelling, and is open daily from 7:00 to 23:00; we have noted your feedback about the equipment. We regret that the breakfast selection did not leave a better impression; your comments help us keep a close eye on the experience we offer. Nonetheless, we are glad you enjoyed the accessibility of our hotel, which sits beautifully along the river and remains a short walk from both Overamstel and Spaklerweg stations. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Gilles R. C. Business - Confirmed reviews ALL

Dear Gilles R., Thank you for taking the time to share your feedback. We are delighted that your stay with us was brilliant from start to finish. Our team takes great pride in making every guest feel welcome, and it is rewarding to know you found the room so comfortable and our staff so helpful. We hope that you will stay with us again many more times in the future. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 3.5/5

Ema-sinead Z. Couples - Confirmed reviews ALL

Dear Ema-Sinead, Thank you for your valuable feedback. We are delighted that our front office team made you feel welcome from the moment you arrived, and that the Dutch gentleman at check-in left such a positive impression with his useful recommendations. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We have noted your observations about the upkeep of your room and the carpeting. Our housekeeping team services all rooms daily, and we will certainly pay closer attention to the points you raised. The fitness room on the first floor is open from 7:00 to 23:00, and our team is always on hand to assist with any concerns during your visit. Nonetheless, it is wonderful that you found our location so convenient, set away from the hustle of the centre yet with the metro just a short walk from the hotel, offering easy access to the RAI, Ziggo Dome and the heart of Amsterdam. We would love to have you return in the future. Kindest regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Fabrice H. Business - Confirmed reviews ALL

Dear Fabrice, Thank you for taking the time to share your thoughts with us. We are delighted that you enjoyed your room on the 18th floor and the wonderful view it offered. Our team takes great pride in providing a warm welcome and attentive service throughout every stay, so it means a lot to hear that you felt well looked after. We are also pleased that the cleanliness of your room met your expectations. We hope to be able to welcome you again. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Dear Saurabh, Thank you for your valuable feedback. We are delighted that you found your stay comfortable and our staff welcoming. Regarding your suggestion, I would like to mention that slippers are available upon request for guests staying in our Privilege rooms. Our team will be happy to arrange them whenever needed. Nonetheless, we are glad you enjoyed our location beside Overamstel station with its quick connections to the Zuidas business district. We hope to be able to welcome you back in the future. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 2.0/5

Johannes M. Business - Confirmed reviews ALL

Personal Feedback, the Gym in not state of the art and needs an update. This is my personal feedback.

Dear Johannes, Guest feedback is important to us, and we appreciate you sharing your impressions. We are glad that our location added positively to your visit, with easy access to the Zuid-As business district and nearby metro connections to the city centre. However, our gym is intended to offer guests the ability to maintain their usual schedules while travelling, and is open daily from 7:00 to 23:00; we have noted your feedback about the equipment. We regret that the breakfast selection did not leave a better impression; your comments help us keep a close eye on the experience we offer. Nonetheless, we are glad you enjoyed the accessibility of our hotel, which sits beautifully along the river and remains a short walk from both Overamstel and Spaklerweg stations. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Gilles R. C. Business - Confirmed reviews ALL

for my trip the hotel, the room the staff were brilliant, nothing to complain about, I will keep using accor.

Dear Gilles R., Thank you for taking the time to share your feedback. We are delighted that your stay with us was brilliant from start to finish. Our team takes great pride in making every guest feel welcome, and it is rewarding to know you found the room so comfortable and our staff so helpful. We hope that you will stay with us again many more times in the future. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 3.5/5

Ema-sinead Z. Couples - Confirmed reviews ALL

Front office staff were friendly and helpful. Very good location outside the hustle and hustle of the center but close to metro. Cleaning of rooms could have been better, rather dusty. They are carpeted (6011).

Dear Ema-Sinead, Thank you for your valuable feedback. We are delighted that our front office team made you feel welcome from the moment you arrived, and that the Dutch gentleman at check-in left such a positive impression with his useful recommendations. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We have noted your observations about the upkeep of your room and the carpeting. Our housekeeping team services all rooms daily, and we will certainly pay closer attention to the points you raised. The fitness room on the first floor is open from 7:00 to 23:00, and our team is always on hand to assist with any concerns during your visit. Nonetheless, it is wonderful that you found our location so convenient, set away from the hustle of the centre yet with the metro just a short walk from the hotel, offering easy access to the RAI, Ziggo Dome and the heart of Amsterdam. We would love to have you return in the future. Kindest regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Fabrice H. Business - Confirmed reviews ALL

Very Nice hotel, room with a great view on the 18th floor. Perfect cleanup. Great welcome and services during the whole stay. Breakfast was not that great for a 4th star hotel ( took Bénédicte eggs one morning, not Even on a real pancacke and eggs too boiled) Restaurant not tested, gone to the one of Van der Valk nearby which seems far better in cooking and venue. All the other part of the stay were great.

Dear Fabrice, Thank you for taking the time to share your thoughts with us. We are delighted that you enjoyed your room on the 18th floor and the wonderful view it offered. Our team takes great pride in providing a warm welcome and attentive service throughout every stay, so it means a lot to hear that you felt well looked after. We are also pleased that the cleanliness of your room met your expectations. We hope to be able to welcome you again. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Jacqueline W. Business - Confirmed reviews ALL

Lovely business stay and all facilities well maintained. Lovely room with ample size and clean and neat - service excellent

Dear Jacqueline, Thank you for letting us know your impressions. We are delighted that you found your room spacious, clean, and well maintained. It is wonderful to know our attention to detail made your business stay comfortable. Our team truly values your appreciation of the service you received. We strive to ensure every guest feels well looked after, and your words confirm we are on the right track. We are also glad you enjoyed the well-kept facilities throughout the hotel. Our location by the river and the easy metro connection to the Zuid-As business district make us a convenient base for business travellers like you. We look forward to welcoming you back. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.0/5

Willem O. Families - Confirmed reviews ALL

Comfortable room & facilities. Excellent breakfast, but a bit too far out, with an in part unlit walk to the nearest metro station.

Dear Willem, We appreciate you sharing your comments with us. We are delighted that you found your room comfortable and enjoyed our breakfast buffet. Even so, we are sorry that the walk to the metro fell short of your expectations. Our hotel sits alongside the river, and both Overamstel and Spaklerweg stations are a 7 to 8-minute stroll away, offering a quick 10 to 15-minute ride into the city centre. Nonetheless, we are glad that your overall stay left a positive impression. Our team works hard to provide a relaxing base with good facilities, just a short metro hop from Amsterdam’s heart. We look forward to welcoming you again soon. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.5/5

Vicky C. Friends - Confirmed reviews ALL

Had a great check-in experience thanks to Joris who in short order shared with us the location of the metro’s, the shopping areas in town, a map and good humour. His genuinely warm welcome left a really good impression on us of Amsterdam and Mercure - our first time stay in both respects.

Dear Vicky C., Thank you for taking the time to review your recent experience. We are delighted that Joris made your check-in so welcoming with his helpful tips and good humour. It is wonderful that his warm welcome left such a positive first impression of both Amsterdam and our hotel. We also appreciate you mentioning how easy you found the Accor ALL App for searching and booking. A fast and intuitive booking process sets the right tone before arrival, and we are glad it worked well for you. That said, we are sorry that your room felt a bit small for two people with large suitcases. Our Classic rooms start at 21 square metres, and we also offer Privilege rooms which are more spacious at 26 square metres and above. We hope you might consider one of those on a future visit. Nonetheless, we are pleased that you enjoyed the TV channel selection and found plenty of English options to relax with. It is also great to hear that your first trip to Amsterdam was such a memorable one, and that our breakfast buffet started your days on a high note. We hope to have the opportunity to welcome you again. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.5/5

Nanna B. Families - Confirmed reviews ALL

Everything went well. The breakfast is really nice.

Dear Nanna, Thank you for letting us know your impressions. We are delighted that your family stay with us went so smoothly. It is great to know you loved our breakfast buffet. Our team at L’Ambiance works hard to offer a wide selection of both warm and continental items, and your appreciation means a lot to us. We hope you also had a chance to explore Amsterdam from our riverside location. We hope you will return for a memorable stay. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.5/5

Louise F. Couples - Confirmed reviews ALL

We loved the hotel, the restaurant was great

Dear Louise, Thank you for taking the time to review your recent experience. We are delighted that you loved the hotel and found our restaurant great. We also note that you found the immediate surroundings a little quiet. Our hotel sits beautifully next to the river, and both metro stations Overamstel and Spaklerweg are just a seven-minute walk away, taking you to the city centre in under fifteen minutes. We hope you were able to take advantage of that during your stay. Nonetheless, we are truly glad your visit as a couple left such a warm impression, especially as a valued Platinum member. We hope to have the opportunity to welcome you back for an even better stay. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.5/5

Samiksha S. Friends - Confirmed reviews ALL

It was a peaceful and comfortable stay. Everyone was really helpful and friendly.

Dear Samiksha, Many thanks for sharing your review. We are thrilled that you had such a comfortable stay with us. It is wonderful to know our team made you feel welcome with their friendly and helpful attitude. We are also glad you found the atmosphere so peaceful, allowing you to truly unwind during your visit. We look forward to the pleasure of welcoming you back. Many thanks again, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.0/5

Daniel R. E. Business - Confirmed reviews ALL

The hotel remains an excellent choice for business travel thanks to its comfortable rooms, quiet surroundings, and convenient location close to restaurants, shops, and other essential services. The breakfast buffet is extensive and offers a good variety of options, although it would benefit from a wider selection of desserts and the return of some premium items, such as Serrano ham, which was available during previous stays. Some room details could also be improved; amenities such as slippers are no longer provided, and the towels feel thinner and less soft than before. These are relatively minor points, but addressing them would further enhance an otherwise very pleasant and consistent guest experience.

Dear Daniel, Thank you for sharing such a valuable review. We are glad you found our hotel comfortable and well suited to your business travel needs. It is a pleasure to know the check-in made a great first impression, and that our quiet setting helped you feel at ease during your stay. We also value your positive remarks about our extensive breakfast buffet. That said, we are sincerely sorry that some aspects of your visit did not meet your expectations. We note your observations about the bathroom textiles and the selection of certain items at breakfast. Your feedback has been shared with our team, and our reception is always available to help with any request during your stay. Nonetheless, we are delighted that our location near restaurants, shops, and public transport connections made your trip easier. We do hope to be able to welcome you back in the future. Kindest regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.5/5

Marton T. Business - Confirmed reviews ALL

the location is great, inbetween the airport and the city center, easy to access via public transportation. the rooms are very nice, equpied with coffee machine, ironing, etc

Kedves Marton, Nagyra értékeljük visszajelzését, amely segít bennünket a folyamatos fejlődésben. Örülünk, hogy a bejelentkezés gördülékeny volt, és munkatársunk segítőkészsége hozzájárult kényelméhez. Klasszikus szobáinkban akasztók mellett asztal és szék is van, hogy a helyet vendégeink igényeihez igazítsuk. Szoba felszereltsége, tisztasága, internetkapcsolatunk és reggeli választékunk is megfelelt elvárásainak. Örömmel várjuk visszatérését! Tisztelettel, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Denise P. Families - Confirmed reviews ALL

Excellent staff and hotel is close to transportation to city center and in a quiet location. We had a very comfortable stay.

Dear Denise, Thank you very much for this kind review. We’re glad our front desk team made you feel so welcome. Our quiet riverside location with nearby metro stations offers both peace and easy city access. It’s great to know you and your family had a comfortable stay and would recommend us. We look forward to the pleasure of welcoming you back. Many thanks again, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Shohei S. Solo - Confirmed reviews ALL

Check in was smooth, room was nice. Staff were friendly.

Dear Shohei, Thank you for this high rating. We’re happy your check-in was smooth and your room comfortable, and that our team’s friendliness stood out. The entire team hope we can welcome you back again soon! Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.5/5

Iliana P. Business - Confirmed reviews ALL

Very good service and friendly staff however in my room when I arrived, in the bathroom, there was a lot of white dust that looked like the wall crumbling down which has not been cleaned, as well as a dirty wet towel in the sink.

Dear Iliana, Thank you very much for your feedback. We’re glad you found our team friendly and service up to your expectations. Sorry for the bathroom issues on arrival; our housekeeping usually handles such oversights immediately. We’re happy your stay was comfortable overall. We all hope to welcome you back. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Sophia P. Families - Confirmed reviews ALL

The hotel is just in the outskirts of the city one metro. We were greater by a love man upon arrival who quickly checked us in. We were early so didn’t know if our room would be ready. However they did find a room ready the same as the one we had already booked. The room was plenty big enough for me and my cousin, it was clean and the beds were very comfortable. Would highly recommend this hotel.

Dear Sophia, Many thanks for sharing your review. We’re glad our location made getting to the city centre easy and that the team welcomed you warmly and arranged an early check-in. It’s great the booking process was straightforward and clear, helping your family trip go smoothly. The entire team looks forward to seeing you again in the future. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.5/5

Sinead W. Couples - Confirmed reviews ALL

Had a very comfortable stay and in close proximity to good transport links into the city. The bar terrace was a big highlight

Dear Sinead, Please accept our sincere thanks for this glowing review. We’re glad you enjoyed your comfortable stay and convenient location. The bar terrace is indeed a gem, and we’re happy it stood out during your visit. The entire team looks forward to welcoming you back in the future. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.5/5

Jan R. P. Couples - Confirmed reviews ALL

It was a very comfortable stay as all the staffs are very helpful and kind.

Dear Jan R., Please accept our sincere thanks for this kind feedback. We’re glad you found our team friendly and helpful, and appreciated the comfort and cleanliness of your room. Beverly will be thrilled to hear she made a difference. We hope that you will stay with us again many more times in the future. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.0/5

Emerson B. Families - Confirmed reviews ALL

It is not so easy to reach the Amsterdam Central station, the closer metro/station is Overamstel, 10-12 min walking, but you need to do conexion to get there. It is also possible walks 15-18min to reach Spaklerweg station and get direct trip to Central. the room is small but very clean and tide. Daily cleaning done. the breakfast is very expensive, especially for those that it is offered. the staff are very kind and attentive.

Dear Emerson, We appreciate your candid feedback; thank you. We’re glad you found your room clean and our team kind and attentive. We understand the Classic room size felt small and acknowledge your concerns about breakfast pricing. Your feedback on waste collection is noted for future improvements. We look forward to having the opportunity to welcome you back in the future. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

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