Mercure Amsterdam City Hotel

Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,322 reviews

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Hotel extras

  • An ALLSAFE NSF certified hotel

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone +31 20 721 9176

Fax +31 20 694 8735

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Our accommodation(s)

Whether you opt for the Standard room, the spacious Privilege room or the Standard Suite with a view over the Amstel, we at Mercure have done everything possible to ensure you have a pleasant stay!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,322 reviews

TripAdvisor Rating  4.0/5  2,830 reviews

Good stay, excellent service

Customer review rating 5.0/5

Matthew P. Couples - Confirmed reviews ALL

We enjoyed our stay , the staff was courteous and professional

Dear Guest, Thank you for this review of your time at our hotel. We are delighted you had a pleasant experience at our hotel. Positive feedback from our guests inspires our team members to continue making every effort to uphold the high standards we set ourselves; your satisfaction is always our top priority. We look forward to welcoming you back soon. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Generally ok but some major issues

Customer review rating 2.5/5

Azriel Business - Confirmed reviews ALL

It started off with a 40 minute check-in. Issues with the computer system and payment things. The room was nice but does not have a functional design.

Dear Mohammed, Thank you for your review. We are happy to know that you had a pleasant stay with us, however, we are sorry for the delay you experienced at check-in and we will be addressing your concerns with our team. Please inform us onsite if you have any issues as our team is always available to find a suitable solution. We have a category of rooms with a full-size desk and would have been happy to move you to one should one have been available. Please be sure to reserve one on your next visit. We hope we have the opportunity of seeing you again in the future. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

overall experience was okay but a bit disappointed about dinner possibilities at hotel - only buffet and it's price was relatively high

Dear Guest. Thank you for taking the time to share your experience with us. It is a pleasure to know that you appreciated your room and enjoyed our tasty breakfast. Our team goes out of their way to ensure they deliver the best service possible, so we appreciate your kind remark and will pass your comment to our reception team in particular. We are very sorry our high standards were not met and regret you did not inform our team members at the time so we could have taken immediate action. Francis Windt, General Manager, Mercure Hotel Amsterdam City

Good stay, nice room, comfortable

Customer review rating 4.5/5

Maria Families - Confirmed reviews ALL

First we were given a room which didn't correspond to our booking, but the reception promptly solved the problem. Nice staff, good breakfast.

Dear Maria, Thank you for such a positive review. We are delighted you had a pleasant experience at our hotel. Positive feedback from our guests inspires our team members to continue making every effort to uphold the high standards we set ourselves; your satisfaction is always our top priority. We all look forward to welcoming you back in the future. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

yes I just wish you had shuttle from airport.

Customer review rating 5.0/5

Ernie W. Business - Confirmed reviews ALL

Excellent. People were friendly and helpful good stay.

Dear Ernie, Thank you for taking the time to share your feedback. We appreciate that you chose to stay with us and are glad to know your experience was memorable. However, we are sorry that our location didn't meet your expectations. We do have transport options close by for easy access to the city and our team are always available with information and advice on the best way to reach your destination. We hope to welcome you back. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

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Other web-users rate our hotel

  • 754 reviews 7.2/10 Location
  • 1,295 reviews 7.5/10 Room
  • 1,267 reviews 8.3/10 Service
  • 15 reviews 5.8/10 WiFi
  • 579 reviews 7.9/10 Breakfast
  • 573 reviews 6.5/10 Cleanliness
  • 233 reviews 9.3/10 Vibe
  • 223 reviews 4.5/10 Food

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