Mercure Amsterdam City Hotel 4 stars

Coming from Paris, the very friendly behaviour of the staff was noticable immediately. Clean and neat, with some style. It is a beautifull hotel. Location, ok, there is a metro station close by.

room cleaning is very bad i complained many times they used dirty cover on my bed i can send photos and there is hair in towels and two days my room without cleaning

efficient, relaxing

Located a bit off city center, but with a metro station nearby. Easily accessible by car and a paid parking. Rooms and service are typical for the brand. Helpful and professional staff.

Friendly staff and the view was very nice

Hotel is really nice , however its not close to the city center Staff are very helpful and nice , breakfast was okay

very friendly

Quick, neat, all as it should be

Hello you should stay at that hotel specially mercure amsterdam city hotel. The location is quite calm, serein and near the center. The spa- sauna and steambath are really sincerely great. And the breakfast is awesome. Enjoy the hotel!

Quiet location. Nice distance from airport and city. Not city centre. If you hadnt breakfast included it was expensive, and no where close by to eat. Overall lovely hotel with great staff and good food. Would definately be back.

perfect hospitality throughout the stay (reception, breakfast, restaurant, bar). perfect room and very clean. promise customer Gold kept. effeiciency of the receptionnist on check in and check out related to questions on Booking with point. question sent after the stay regarding a lost item, and response was very quick and clear.

Average hotel, doesn't feel like 4 star hotel, apart of lounge area (which is actually really nice). A la Carter menu in the bar - choice is small. Sleep quality afwull. Beds are absolutely old and uncomfortable. We didn't get proper sleep during all our stay. Rooms are much smaller than on picture, literally for two people there is no space even to turn around. I booked DOUBLE room, but got twin room. On the checkout Charged me more than was my booking. Also rude and not friendly some of the bar staff. I was very disappointed with hotel and my choice, will never go back. I would definately advise hotel to make refurb, change beds, and carpets, as our one was with big dirt mark in the middle of the carpet. It's not what you expect from 4 star hotel. By the way metro station is around 12 minutes walking (shuttle you can get on the weekdays only from 9am to10 am, weekends 9am to 11am).

From the moment we arrived, we loved it! The staff there are fantastic , so friendly and helpful in every way from travel arrangements to places to eat and visit. Check in was smooth and professional, service was great. A special mention to Michelle from the restaurant area who went the extra mile for my partners birthday on New Years Day, organising balloons, cookies and a lovely note on the bed for our return! Super clean and comfortable room, a lot bigger than many rooms in the Centrum area, very easy to get to the city. I’ve travelled a lot across the world and I would definitely recommend this hotel.

Had a 4 day course at the hotel. Easy to get to, smooth checkin. Course was good and the facilities the hotel provides were great. Good snacks, morning croissants and afternoon snacks. Lunch was also very good. Even had a try out of the hotels spa. Not many machines but good sauna and steam sauna. Staff very helpfull

This hotel has the warmest welcome ever. The team at the reception is so friendly, you really feel at home. Love coming back to this hotel every, single time. They have a lounge area and privilege breakfast for their accor members.