Mercure Amsterdam City Hotel

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Mercure Amsterdam City Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,381 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE NSF certified hotel

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

  • OVERAMSTEL:  51 OVERAMSTEL /EXIT JOAN MUYSKENWEG

  • By plane

    AMSTERDAM SCHIPHOL At 17km / 10 miles

  • By plane

    EINDHOVEN At 200km / 125 miles

  • By plane

    ROTTERDAM ZESTIENHOVEN At 68km / 42 miles

  • By plane

    SCHIPHOL INTERNATIONAL AIRPORT At 16km / 10 miles

  • By helicopter

    SCHIPHOL HELIPAD At 17km / 10 miles

  • By car

    S109 RAI At 1km / 0 miles

  • By car

    S110 AMSTEL At 0km / 0 miles

  • By car

    S111 WEESPERTREKVAART AMSTEL At 1km / 0 miles

  • By train

    AMSTEL At 2km / 1 miles

  • By train

    AMSTEL STATION At 5km / 3 miles

  • By train

    OVERAMSTEL At 0km / 0 miles

  • By train

    RAI STATION At 2km / 1 miles

  • By train

    WTC ZUID STATION At 4km / 2 miles

GPS:52.335579, 4.913228

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Our accommodation(s)

Whether you opt for the Standard room, the spacious Privilege room or the Standard Suite with a view over the Amstel, we at Mercure have done everything possible to ensure you have a pleasant stay!

Our guest reviews

Our guest reviews for
Mercure Amsterdam City Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,381 reviews

TripAdvisor Rating  4.0/5  2,806 reviews

Certificate of excellence 2022

Hotel experience

TripAdvisor rating 4.0/5

545susanz TripAdvisor review

Hotel was very good. Only bad points were that there was no room service and no one to help you to work out what to do or where to go in Amsterdam Someone was sick and they wouldn’t even bring up a meal that was delivered to the hotel. The room was not ready until after 4 on arrival day even though we arrived at 10. Nobody around to carry your suitcases.

Nice hotel in Amsterdam

Customer review rating 5.0/5

Evelyn Couples - Confirmed reviews ALL

This is a very nice Mercure hotel , 15 minutes from the airport , it is quite a large hotel the staff were lovely, the room was spacious with a shower ensuite, the restaurant served breakfast,lunch and dinner and the food at each was very good. They have a nice little souvenir shop, outdoor eating aside the canal. Its not in the city but it only took 10 minutes by taxi to get there. Its an ACCOR hotel, we were very happy with our stay.

Very good overall experience..

Customer review rating 4.5/5

Prof. M. H. Business - Confirmed reviews ALL

Friendly and speedy check-in process, professional staff, modernised and clean room. Restaurant was good for breakfast...the location is good near metro station..check-out was extremely quick with no hassle...

Dear Mohamed, Thank you for sharing your kind review. Our team always aim to provide a memorable experience and we are also delighted to know that we were able to help you start your day off right with our tasty breakfast buffet. We would love to welcome you back on many more occasions. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Nice hotel, comfortable stay

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Enjoyed the hotel, facilities in the bedrooms are very good, beds are very comfortable and got a good sleep every night. Nice quiet location. Would recommend windows opening more as it's a negative the window will only open a tiny amount so guests can't get proper fresh air. Other negatives were the shop was not 24hr despite advertising as such, one staff member wouldn't accept cash when the cash machine broke in the shop, they turned us away rather than take out a calculator and take cash instead of card so this was bad service. Also there was fresh water but access was removed at night time as staff took away the cups at night for some reason, other than that stay was positive and the negatives are easy to fix. Would also recommend expanding restaurant menu, we could not eat there as one of us was vegan and there was no options for her in the hotel, otherwise we probably would have ate lunch and dinner there sometimes during our stay.

Dear Jessica, Thank you for sharing your feedback. We are happy to know that you had a pleasant experience and appreciated the high standards which we strive to uphold. We regret, but due to safety reasons, windows in the building can only be opened partially. Our hotel shop is open 24 hours but it seems we may have had some technical problems with the card machine and as mentioned on the website our hotel is 100% cashless, we are sorry for any inconvenience caused. We apologise if the free water machine did not have any cups available, our team is always available to deal with any issues you may have and would have refilled the machine straight away. As we are continually improving the variety and quality of food items that we offer, we have noted your suggestion for the future. We would be delighted to welcome you back for another stay in the future. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Perfect location , excellent services and premises

Customer review rating 5.0/5

Guillaume Couples - Confirmed reviews ALL

Amazing experience : lovely rooms , now fully refreshed, bikes rental, terrace giving on the canal, stunning views from the rooms. A bridge is being built right next , that will allow even more connections to the city. Green surroundings. Personal is very nice and warm.

Dear Guest, Thank you for sharing your experience. It was a pleasure to receive this review of your time at our hotel; we sincerely appreciate your kind words. We look forward to welcoming you back soon. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Sufficient

Customer review rating 3.0/5

Christy Families - Confirmed reviews ALL

Overall experience is sufficient but some points for improvement : - One of the elevator for our building was out of service, it took too long to go up & down, since we stay in 2nd floor, many time we decided to use the emergency stairs. This will be troublesome if we stay in higher floor. - Scammers suspected following us in the elevator and off on the same floor. Was friendly like tourist, asking some random question (restaurant, country origin, etc) but then request us to show our currency cash since they said they plan travel to the country and want to see how is the money look like. We protected our side and left right away.

Dear Christy, Thank you for taking the time to leave a review of your recent stay. We are sorry to hear that your stay with us did not meet all your expectations. Please accept my apologies for the behaviour of the people in the lift, we have taken note of this and will be investigating it with our team to ensure it does not happen again. It would be a pleasure to welcome you back for an improved experience soon. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Nice hotel

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Clean efficient

Good stay

Customer review rating 5.0/5

Tamer F. Solo - Confirmed reviews ALL

Very comfortable

Good service

Customer review rating 4.0/5

Tc Business - Confirmed reviews ALL

As the stay was for business and we spent the entire day in the Hotel, nothing to complaint apart from the meeting room door.

Dear Sandra, Thank you for this review of your recent experience, It is a pleasure to know that your business meeting went well and we appreciate your kind comments about our team. We value your feedback and have taken your comment into account. We hope to have the occasion to welcome you back. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Very warm people!

Customer review rating 4.5/5

Gus R. Business - Confirmed reviews ALL

Very warm people! Well located (close to the subway), comfy room.

GOOD STAY

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

NICE ROOM BREAKFAST OK LOCATION NOT GOOD

Comfortable Stay

Customer review rating 4.0/5

Alain Families - Confirmed reviews ALL

The room was very clean and the beds were extremely comfortable. My family and I slept very well for the nights we were there.

Amsterdam stay

Customer review rating 4.5/5

Andrew M. Couples - Confirmed reviews ALL

We only had a brief stay, but everything was fine. Nice friendly and helpful staff. Room spotless. Thanks!

Really good stay

Customer review rating 5.0/5

Kimmo Business - Confirmed reviews ALL

Everything in my stay went really well. Hotel staff were really friendly and helpful.

good stay, friendly staff

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Nice and clean room, very good breakfast buffet

Hotel completo

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Estancia agradable

Customer review rating 1.0/5

Akshay M. Families - Confirmed reviews ALL

I satyed at your place from 6th to 9th May Your Morning staff was so good and made us feel very comfortable during checkin it was good experience in starting. Now in the night at around 10pm we came back and I asked a staff for icecubes. I said can i have an icecube so he started teaching me that you have to say can i have an icecube please he was so rude and full of attitude at that time he insulted me with his words. I was literally felt ashamed at that time. Next day I was smoking outside at around 12 or 1 in the night and when I tried to enter inside he didn't open the door he was watching me standing outside but his anger was at peak as he was having some personal problem with me. I felt scared staying at your hotel. I didn't know his name but he was wearing spex and was bald. I will never stay or recommend anyone to stay. Thankyou I will rate you **** four star in public like on TripAdvisor because i don't want your Mercure chain to suffer because of one guy and I am also running a restaurant that's why I am writing you directly.

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Mercure Amsterdam City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francis Windt General Manager Mercure Hotel Amsterdam City

Comfortable rooms

Customer review rating 4.5/5

Abhishek Business - Confirmed reviews ALL

Pleasant stay. Friendly staff. Need DIY laundry. Need shuttle to Metro station

Nice Hotel, nice staff

Customer review rating 4.0/5

Peter, A. Friends - Confirmed reviews ALL

early check in was no problem, rooms are nice and clean, staff is very friendly, location is ok, but only if you can take the 10 minute walk to the metro station. only the bar-service in the evening was embarassing.

An excellent hotel to stay in for Amsterdam sight seeing

TripAdvisor rating 5.0/5

AnnaHickm0tt TripAdvisor review

We visited the Keukenhof Gardens and had good fun exploring the city by canal boat .The Chinese floating restaurant with the robot waiters was worth a visit. I would recommend the hotel for location and staff for being so helpful.

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