Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,393 reviews

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Mercure Amsterdam City Hotel - Image 1
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Mercure Amsterdam City Hotel - Image 3
Mercure Amsterdam City Hotel - Image 4
Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Description

Hotel extras

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

Our accommodation(s)

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Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone
Fax +31 20 694 8735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Pascal Vos. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,393 reviews

TripAdvisor Rating  4.0/5  2,906 reviews

Certificate of excellence 2024

Lovely Holiday

TripAdvisor rating 4.0/5

juliusca10 Couples - TripAdvisor review

“It is not the one who never falls who is strong, but the one who falls and has the strength to get back up,” says an old proverb. And this is indeed the right occasion to quote it. During our stay at this hotel, an inconvenience occurred, which we promptly reported to the manager, Barbara Nowak. This wonderful lady, elegant and kind, immediately made herself available and managed to recover the situation brilliantly—with great professionalism, grace, and attention. Her love for her work is evident and truly shines through, and that made all the difference, turning our stay into a pleasant one and leaving us with a beautiful memory of the experience. We travel a lot, also for work, and we will continue to choose Mercure as a guarantee of professionalism and high standards. A special thanks to the impeccable Vlad, who brightened our excellent dinner with his spontaneous smile, kindness, and professionalism. Thanks to everyone

Dear Julius, Thank you for taking the time to share your review. We are delighted that you appreciated the professionalism and commitment of our manager Barbara Nowak, as well as the elegance and kindness that she brings to her role. It is our utmost priority to ensure that every guest feels valued and well cared for during their stay. However, we regret that you encountered an inconvenience during your visit. While we strive to provide a seamless experience for all our guests, there are moments that fall short of our high standards. We are truly sorry for any distress this may have caused you. Nonetheless, we are pleased to read that our colleague Vlad, along with our evening dining experience, made a positive impact on your stay with his spontaneous smile and professional service. Our staff takes great pride in offering warm and inviting hospitality, and it's rewarding to know when their efforts have been successful. We hope we will have the opportunity to see you again in the future. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Never stay ever

Customer review rating 1.5/5

Anonymous Friends - Confirmed reviews ALL

The hair dryer was dirty, the back was all dust, the room was not cleaned properly, the sink had hair.

Dear Guest, Thank you for taking the time to provide us with your feedback. We sincerely apologise for your experience not meeting our usual high standards of cleanliness. Our housekeeping team typically takes great pride in maintaining immaculate rooms, including thorough cleaning of all amenities. We are reviewing your comments with our team to ensure we consistently deliver the level of cleanliness our guests expect and deserve. At Mercure Amsterdam City, we strive to provide a comfortable and hygienic environment for all our guests, with daily housekeeping services and rigorous cleaning protocols in place. We hope you will give us the opportunity to provide you with a more satisfactory stay in the future. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Reasonable stay but close to main road

Customer review rating 3.0/5

T.g. Couples - Confirmed reviews ALL

Room was ok although a sliding door to the bathroom so close to the bed was not the best. The door did not close fully either. Be aware that some rooms including ours face two roads, one of which was a 4 lane main road (motorway?) and so the room was noisy at night. Tea bags were provided, but one of each type for a two person room is not good. Staff were polite and helpful.

Dear Guest, Thank you for taking the time to share your review. We are pleased that you found our staff to be polite and helpful, as we strive to provide exceptional service to all of our guests. We understand that the design of the bathroom sliding door close to the bed was not to your liking and we regret that the noise from the nearby road disturbed your rest. Additionally, we apologize for the oversight in the provision of tea bags and appreciate you bringing this to our attention. We hope you were able to appreciate the modern amenities and the prime location of Mercure Amsterdam City, offering easy access to the heart of Amsterdam and the lovely district De Pijp. We hope we will have the opportunity to see you again in the future. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Horrible

Customer review rating 1.5/5

Jordy L. Couples - Confirmed reviews ALL

This hotel caters to tour groups . Not recommended for leisure travelers . It’s situated very far from the city centre. Housekeeping is horrible . They don’t bother to clean the rooms .. will not recommend this hotel to anyone

Dear Jordy, Thank you for taking the time to share your feedback. We regret to hear that your stay at Mercure Amsterdam City did not live up to your expectations. We understand that our location, while convenient for some due to its proximity to the metro stations Overamstel and Spaklerweg and ease of access to major tourist sites, may not be ideal for guests who prefer to be in the immediate vicinity of the city center. We apologize for any inconvenience this may have caused. Moreover, we are sorry to hear that our housekeeping services did not meet the standard we strive to uphold. We take pride in our daily housekeeping and the cleanliness of our rooms, with towels refreshed upon request and sheets changed every second day. We genuinely apologize if this was not your experience and sincerely regret any discomfort it may have caused. Finally, we understand that as a valued Platinum member of ALL – Accor Live Limitless, you expect a certain level of service that is both personal and attentive. It disappoints us to learn that we fell short of these expectations during your visit. Your comments are important to us, and we will be addressing your feedback with our team to enhance our guest experience. We hope that we may have the pleasure of welcoming you back in the future. Kindest regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Good and safe stay

Customer review rating 4.5/5

Evangelia Z. Families - Confirmed reviews ALL

It is a very good hotel, clean, with great breakfast, nice and modern rooms, well located, the metro Station is 8min walking and the staff supportive. The only let's say disadvantage is that you have to pay extra for the parking .

Dear Evangelia, We would like to thank you for this review about your recent experience in our hotel. We are thrilled that your stay at Mercure Amsterdam City was a pleasant one. We are delighted that you appreciated the cleanliness, our extensive breakfast options, and the modern comfort of our rooms. Our dedicated team strives to ensure a supportive and welcoming environment for all our guests. However, we understand your concerns regarding the additional cost for parking. Please know that our parking fees are in line with the city standards and enable us to maintain a secure and convenient parking facility for our guests. We appreciate your feedback on this matter as it helps us to consider our services from our guests’ perspectives. Finally, it is great to hear that our location provided you with convenient access to the metro station, facilitating easy travel throughout Amsterdam. We aim to offer a safe and ideally situated home base for our guests while they explore the city’s attractions. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

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Other web-users rate our hotel

  • 1,565 reviews 7.4/10 Location
  • 2,177 reviews 7.3/10 Room
  • 1,876 reviews 8.4/10 Service
  • 44 reviews 5.5/10 WiFi
  • 978 reviews 6.7/10 Cleanliness
  • 969 reviews 8.3/10 Breakfast
  • 524 reviews 3.9/10 Value
  • 468 reviews 9.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.