Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,706 reviews

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Mercure Amsterdam City Hotel - Image 1
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Mercure Amsterdam City Hotel - Image 4
Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Description

Hotel extras

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

Our accommodation(s)

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Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone
Fax +31 20 694 8735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,706 reviews

TripAdvisor Rating  4.0/5  2,879 reviews

Certificate of excellence 2024

ok, but not enough from room perspective for a 4 star

Customer review rating 3.0/5

L. Solo - Confirmed reviews ALL

i was in 3rd floor, room was clean, but not nice! very old school and most advanced is the room key which is not used for electricity on/off. breakfast good, checkin/out friendly, way to public transport at least 10min +15min train ride. i had a faster connection in mind by a called city hotel … anyway, ok, but i would not go again!

Dear Guest, Thank you for taking the time to review your stay. We are pleased that you found our breakfast offerings to your satisfaction and appreciated the friendliness during check-in and check-out. It is always our aim to provide a welcoming start and end to our guests' stays, with a variety of breakfast options to suit different tastes. However, we are sorry that some aspects of your stay did not meet your expectations. Our hotel prides itself on its contemporary design and cleanliness, and we regret that you felt the room's style did not reflect this. We understand the importance of maintaining a fresh and modern atmosphere and take your feedback seriously. Additionally, we acknowledge that the location of our hotel may have seemed a bit farther from public transportation than expected. We strive to ensure that all details regarding the access and convenience of our hotel's location are clearly communicated, and we regret any inconvenience you may have experienced due to this. Despite the issues mentioned, we are confident that the prime location of Mercure Amsterdam City next to the river, with easy access to the Johan Cruijff ArenA, Ziggo Dome, Zuid-As business district, and the city center, provides a valuable opportunity for our guests to explore Amsterdam's many offerings. We are looking forward to welcoming you again. All the best! Francis Windt, General Manager, Mercure Hotel Amsterdam City

Good stay

Customer review rating 4.0/5

Zak Business - Confirmed reviews ALL

Conference stay

Dear Zak, Thank you for taking the time to review your stay. We are delighted that you found our cleanliness standards to be impeccable and appreciated our sustainable development initiatives. We continuously work to maintain a high level of cleanliness throughout our hotel and are proud of our efforts to offer eco-friendly services. However, we are sorry that some aspects of your stay did not meet your expectations. We understand the importance of adequate staffing during peak times and are actively working to ensure a seamless experience for our guests. On the topic of room cleanliness, our policy is to provide housekeeping services on a daily basis, with sheets changed every 2nd day and towels refreshed when lying on the floor. Your experience does not reflect our standard practices, and we are looking into this matter. As for the speed of our WiFi connection, we strive to offer a reliable and fast internet service, and we will review your comments to see how we can improve. Moreover, we recognize the value of catering to diverse dietary requirements and will consider enhancing our meal selections to include halal options, especially for conference attendees from the Middle East. Finally, it is great to hear that our sustainable practices resonated well with you. We take pride in our eco-friendly measures, such as towel replacement upon guest request, and we are happy to know that these efforts are noticed and appreciated by our guests. We are looking forward to welcoming you again. All the best! Francis Windt, General Manager, Mercure Hotel Amsterdam City

Good Stay however Air Conditioning needs work

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Lovely stay however had to change rooms due to air con issues. Also food selection in restaurant and bar were extremely limited as only pizza's and bar snacks available. However rooms were very comfortable and kids loved there stay

Dear Guest, Thank you for taking the time to review your stay. We are delighted that you found the rooms to be very comfortable and it is wonderful to hear that your children thoroughly enjoyed their stay with us. Our aim is to provide a relaxing environment for guests of all ages, and we're pleased that we were able to achieve this for your family. However, we are sorry that some aspects of your stay did not meet your expectations. We appreciate you bringing the issue with the air conditioning to our attention. While our air conditioning units are designed to maintain a comfortable temperature rather than reach very low degrees, we understand the importance of a well-functioning system for our guests' comfort. Furthermore, we regret to hear that our food selection did not meet your expectations on this occasion. Our restaurant strives to offer a variety of quality options, and we apologize if we fell short during your visit. Finally, we are pleased that the swift room change due to the air conditioning inconvenience did not significantly disrupt your stay. We value the comfort and satisfaction of our guests and are glad that this matter was resolved quickly for you. We are looking forward to welcoming you again. All the best! Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 1.5/5

Ross A. M. G. Couples - Confirmed reviews ALL

I made the mistake when I booked M A City Hotel assumed was in centre of city. Hotel is far away from city a. metro 800mts away. As it was raining a. windy, we dined at the Hotel restaurant BIG mistake. Being isolated one would assume restaurant would have a good menu VERY WRONG we were served frozen food which has been fried a. a frozen pizza with sweet sauce very disappointed.

Dear Ross, Thank you for taking the time to share your feedback. We are sorry that your experience did not fully meet your expectations. Our goal is to provide a welcoming a. enjoyable stay for all our guests, a. it is clear that we fell short in this instance. However, we understand that our location was not convenient for you. Our prime location offers easy access to Amsterdam's key attractions a. business districts a. we hope the proximity to 2 metro stations a. the availability of our bike rental service provided some solace in this regard. Additionally, we are troubled to learn that the dining experience did not meet the high standards we strive to uphold. Our restaurant team aims to offer a varied a. quality menu, a. we regret that we did not leave you with a better impression. Furthermore, we recognize the importance of a professional a. efficient front desk service a. are disappointed to hear that this was not reflected in your interaction with us. Please know that we take your comments seriously a. will address these areas to improve our guest experience. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 4.5/5

Vicki Couples - Confirmed reviews ALL

Very comfortable, fabulous breakfast.

Dear Vicki, We would like to thank you for this review about your recent experience in our hotel. It's a joy to know that your stay with us was so pleasant. We are delighted that you enjoyed the comfort of our rooms, designed with modern decor and equipped with individually controlled air conditioning to ensure your utmost comfort. It is wonderful that you loved the fabulous breakfast at our L’Ambiance restaurant, where we offer a wide selection of warm (American) and cold (continental) items to start the day right. We hope to welcome you back. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

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Other web-users rate our hotel

  • 1,594 reviews 7.3/10 Location
  • 2,282 reviews 7.5/10 Room
  • 2,022 reviews 8.3/10 Service
  • 41 reviews 7/10 WiFi
  • 1,067 reviews 8.3/10 Breakfast
  • 1,053 reviews 6.7/10 Cleanliness
  • 483 reviews 5.1/10 Food
  • 470 reviews 9.2/10 Vibe

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