Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,483 reviews

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Mercure Amsterdam City Hotel - Image 1
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Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Description

Hotel extras

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

Our accommodation(s)

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Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone
Fax +31 20 694 8735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Pascal Vos. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,483 reviews

TripAdvisor Rating  4.0/5  2,937 reviews

Certificate of excellence 2024

Customer review rating 3.5/5

Zeynep G. Business - Confirmed reviews ALL

The hotel has a good location, the staff was helpful. We booked two rooms for 4 nights. In one of the rooms we had heating problem. We had to change rooms for the remaining 2 nights. The breakfast had a good variety of food selection. Overall it was satisfactory.

Dear Zeynep, We are grateful for the time you took to review your recent stay. We’re pleased you found our location convenient and appreciated our team’s assistance during your visit. That said, we regret the technical difficulty experienced with your initial room’s climate control. Our maintenance team is available around the clock to address such rare equipment issues immediately. Finally, we’re glad our breakfast offerings met your needs and hope our central position allowed easy exploration of Amsterdam’s business districts during your trip. We hope to have the opportunity to welcome you back on a future occasion. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 3.0/5

Natalie G. Business - Confirmed reviews ALL

It was very cold in the rooms in section B - there were 30+ people of us stayed at a time, and almost all complained about that. The food for lunches/dinners was very poor and dietic. The iron in the room worked bad and damages the clothes. Location is 5/10 - industrial area and far from the center.

Dear Natalie, Thank you for sharing your review. We sincerely regret that several aspects of your stay fell short of expectations. Regarding room comfort, our heating systems allow individual temperature control and supplemental heaters are always available upon request. Our culinary team strives to offer varied buffet options, and we regret this didn’t meet your preferences. For ironing facilities, we confirm all rooms are equipped with irons and our team is always available to provide replacements if needed. While our location serves as a convenient base for exploring Amsterdam via nearby metro connections, we appreciate your feedback regarding accessibility. We all hope to welcome you back. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Yanagimoto, M. Business - Confirmed reviews ALL

It was a great and suitable hotel for the group business, having very confortable room, nice breakfast, and good facilities for the meeting room. The quality of service and staff was also good. Close to the highway and easy to acess to go beyond the other cities by coach. Only one small negative side was not close to the station niether the suprmarket, otherwise everything was perfect.

Dear Guest, Thanks so much for your positive feedback. We’re glad our comfortable rooms, breakfast, and meeting facilities supported your productive stay, and Nicky’s help made a difference. We appreciate your dining feedback and will share it with our chef to improve options. It’s great our location with highway access suited your travel needs despite being farther from the station and supermarket. We hope to see you again soon. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 1.0/5

Bashari B. Families - Confirmed reviews ALL

I was very dissatisfied. When I arrived, the room was not clean; there was a strong smell of sewage, and the bathroom door didn’t close properly. The room was also far too small. The reception staff were not very friendly either. Overall, I am completely disappointed and I definitely would not recommend this place to anyone I know.

Dear Bashari, Thank you for taking the time to share your feedback about your recent stay with us. We are truly sorry to hear that some aspects of your stay did not meet your expectations. We sincerely regret the shortcomings you experienced in your accommodation, particularly the issues with housekeeping standards and the facilities in your room. Our team is always available to address these rare situations on site and we take your feedback into consideration to ensure better service delivery. We also apologize for the disappointment with our hospitality and the overall value you felt you received during your visit. We hope that you will allow us the opportunity to welcome you back in future for a more satisfying experience. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 3.0/5

Luc R. Business - Confirmed reviews ALL

On rush hour times, check-in, check-out, there could be more people at the front desk to speed up things. The choices for eating in, diner and breakfast used to be bigger. Certainly the evening meal possibilities/ choices are quite limited. While eating with a group of 6 on Tuesday last week, we were informed -without prior notice-that we could not order any deserts because the kitchen closes at 22.00hrs. This abruptly ended an enjoyable evening. Also Irish coffee's were not possible??? I'm sorry, but this should have been communicated while serving our main course, so we at least had a chance to order prior to closing time. Your staff understood this unfortunate situation, and did their utmost to solve the issue, but closing times for kitchen and hotel-bar are just too early. Guests are now forced to go elsewhere and take taxi's. Not always the best solution...

Dear Luc, Thank you for taking the time to share your feedback. We appreciate your kind words about our team’s service. We regret the delays during peak times and will review front desk staffing. We’re glad our central location enhanced your stay. We look forward to welcoming you back. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

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Other web-users rate our hotel

  • 1,534 reviews 7.6/10 Location
  • 2,159 reviews 7.4/10 Room
  • 1,874 reviews 8.5/10 Service
  • 42 reviews 7.4/10 WiFi
  • 978 reviews 6.6/10 Cleanliness
  • 951 reviews 8.4/10 Breakfast
  • 513 reviews 4.6/10 Value
  • 463 reviews 9.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.