Mercure Amsterdam City Hotel 4 stars

Room was not clean, carpet full of something which I do not what to know what, window dirty from the inside, a loaf of bread in the corner.....I had to report these three time when a few of them were handled. Disgusting. Not offered even a singe drink for the inconveniences caused....

Top class service. Very nice hotel and very friendly and helpful staff. In one word they make our stay in this hotel an unforgettable experience

The bed was comfortable. The bathroom was really cold. Not enough place to hang four towels. One small free bottle of water for two people (and not every day). One can not pay with ApplePay at the bar.

Service in the restaurant was awful until I complained. Manager (Michelle) was very rude and unaccommodating. Unable to accommodate big groups with separate billings in the restaurant.

Huge line at check, as the one person on duty helped a group of people organize a week long trip while the rest of the line could not check in; room not clean.

The majority of my stay was pleasant. Food in the restaurant was good and the reception areas are pleasant. My room on 4th floor was functional but I could hear constant traffic noise and the air con was unbearably noisy so I had to refrain from using it. Your check in reception area is very understaffed and while the majority of your staff are accommodating and helpful, one female member of your team was rude, ignored me when I had already been waiting and served the customer that suited her in a manor that demonstrated significant unconscious bias. When I picked up on her behavior rather then acknowledging and apologizing she went into self justification mode which took the situation from bad to worse.

Rooms were clean and generous in size with all the basic facilities needed. The hotel was well maintained and the 24/7 shop was an added bonus. The staff were very friendly and helpful, particularly Xadim who checked us in and helped with directions - such a happy chap.

I was in and out most of the time so could not ascertain all the facilities. However I experienced no problems.

This hotel chain is well known and has a quality product. I was however especially impressed with the team in Amsterdam. Francis Windt the General Manager and her team went out of their way to rectify a very problematic issue we had during our stay. I cannot say enough about the whole team at this location which includes the management, receptionists and servers. This is a team that truly cares and it shows. I highly recommend this hotel you can't go wrong!

Everything fine except tea and coffee plus soap etc was nor replenished on day 2

My experience in this hotel went I arrived it was ok the receptionist know how to speak many language in my case Spanish, the room was clean and nice also the restaurants and around in the hotel, the mini super market was open 24 hr but the food was very expensive to buy same thing, usually I go out in the morning to visit many places when I am tourist in other country I arrived around 5:00pm my next day at the hotel and hausekeeping didn’t came to my room I called to reception Very angry because like a told her the hotels clean the rooms early and this hotel is supposed 4 stars and she told me that is the only hotel that until that time there are still clean the rooms, she didn't even apologize it's unacceptable... I travel by myself and I eat every morning my breakfast downstairs which is buffet it was delicious, at first there was a very friendly waiter, but then he began to flirt with me, which I think is a lack of professionalism, and the waitresses were too scandalous when they talked to each other.

Check in was slow because there were not enough staff members. Room was extremely hot because radiator was on and it took a while to figure out how to fix. Apart from this, stay was very pleasant and room was nice. Breakfast was great--especially liked the orange juice machine.

Me and my husband had a comfortable sleep in our room, personal was very friendly and room was clean. we wished to have a great view,and receptionist give us nice view room. The only thing we didn't like is having no bathtub. In the room description there was written bathtub but we didn't have, we didn't think it would be nice to change the room. But if the reception informed us at the beginning we would choose bathtub over view.

the room is dirty and the reception is not nice

I found that shampoo and shampoo gel were not replenished just on one day. Except that, I had a comfortable stay.