ibis budget Amsterdam City South 2 stars

Dear Cecilia, Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for the inconvenience and dissatisfaction you experienced during your stay. We understand the importance of a clean and comfortable room, and we regret that your room was not properly cleaned throughout the week. This is not up to our standards, and we apologize for any discomfort caused by the presence of hair and bread crumbs in your room. We have shared your feedback with our housekeeping team to ensure such oversights are not repeated in the future. We appreciate your feedback as it allows us to identify areas where we can improve our services. We value you as our guest and we are committed to making the necessary changes to enhance the overall guest experience. If your travels bring you back to the area, we would appreciate the opportunity to regain your trust and provide you with a more satisfactory experience. Please feel free to contact us directly so that we can assist you with any future reservations. Thank you again for bringing these matters to our attention. We apologize once again for any inconvenience caused, and we hope to have the opportunity to welcome you back in the future. Sincerely, ibis budget Amsterdam City South • Amstelveen Ben

Dear Jose, Thank you for choosing to stay at Ibis Budget Amsterdam City South and for taking the time to share your feedback. We appreciate your positive review and are delighted to hear that you had a good stay with us. We're glad to know that our hotel's location near public transportation was convenient for you. Ensuring our guests' comfort and convenience is one of our top priorities. We also appreciate your excellent rating for your booking experience and your smooth arrival and check-in process. It's great to hear that you were satisfied with your accommodation and the WiFi connection. We have taken note of your suggestion regarding the breakfast options, specifically having more hot food available. We value your feedback as it helps us to improve our services and meet the expectations of our guests. Moreover, we are thrilled to hear that you found our team to be attentive and that your check-out and departure experience met your expectations. We understand that the value for money and cleanliness & hygiene measures were areas where you felt there is room for improvement. Rest assured, we take your comments seriously and will continue working to enhance these aspects of our service. We are also pleased to know that you appreciated our efforts in adopting more environmentally friendly practices, such as replacing single-use plastic items with more ecological alternatives. Sustainability is important to us, and we are committed to reducing our environmental impact. Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back to our hotel in the future and provide you with an even better experience. Kind regards, Giorgi - FO

Dear guest, Thank you for sharing your feedback on your recent stay at the Ibis Budget Amsterdam City South. We apologize for the inconvenience you experienced with our housekeeping services. Your comments have been shared with our team, and we will address the issue to ensure such lapses do not occur in the future. Cleanliness and attention to detail are of utmost importance to us. We appreciate you bringing this matter to our attention, as it helps us improve our services. We hope that you will give us another chance to provide you with a more enjoyable and seamless stay. Sincerely, Ophir