Arrival was very busy: there were lines for check-in, since the check-in desk is placed directly in front of the doors, the people who were standing in the line were in the way for the guests to come in. Check-in was fast, room easy reachable. Room wasn’t as clean as hoped; stains on pillowcase and cobwebs in windowcorners. Only one towel per guest and the paper cups in the bathroom were dusty. Asked for extra towels which was arranged immediately. Nice bed and curtains are blackout. Check-out was simple: we could just drop off the key at the front-office.

It was okay, I thought rather expensive for what the room was, I paid 69 and 92 for a Thursday and Saturday nights, respectively - not including breakfast. The room could have been cleaned better, still stuff on the floor and the bathrrom toilet and shower could have been better. Nice people working at the desk.

On arrival, despite my confirmation E mail stating 1400hrs as check in, I was told I could not until 1500hrs, disrupting arrangements. I was told to wait in a confined space for the amount of people and luggage arriving and held till 1500hrs the same. The following morning, despite a do not disturb sign cleaning staff and another unidentified person used a pass key to access the room. When challenged the unidentified person was rude, and claimed she was doing her job and some people check out leaving do not disturb signs, when I said I would complain as this seemed totally wrong to me, they just laughed and said I could do what I like and that they did not care at all. I could have been doing anything in the room. Or of more concern, I would have no reason to imagine anyone would access the room, and so obviously all my belongings would most likely be left and unattended. OF MOST CONCERN, I WAS NOT GIVEN, NOR AM I AWARE ANY RIGHTFUL REASON WHATSOEVER, WHY A MEMBER OF STAFF, IF THAT IS WHO THEY WERE, WOULD HAVE THE NEED TO USE A PASS KEY TO ACCESS THE ROOM WELL BEFORE CHECK OUT TIME, OR MY HAVING CHECKED OUT. I WILL SAY THEY DID KNOCK, WHILST SIMILTANIOUSLY USING THE PASS KEY. Whoever these people were, I have further reason not to trust them, as they pretended to be shocked when I intercepted them at the door, reacting to the knock. CLEARLY THEY HAD ABSOLUTLY NO REASON TO IMAGINE THAT EITHER I OR MY PERSONAL PROPERTY WOULD NOT BE IN THE ROOM. I HAD NEITHER CHECKED OUT, NOR WAS IT BEYOND CHECK OUT TIME. I WOULD LIKE A CLEAR EXPLAINATION AS TO WHAT ON EARTH IS GOING ON AT A HOTEL I HAVE STAYED IN MANY TIMES EXPECTING A PRIVATE SECURE ROOM THAT I HAVE PAID FOR? I CONSIDER THIS TO BE A VERY SERIOUS SECURITY CONCERN......PLEASE RESPOND OR I SHALL TAKE MY CONCERNS ELSEWHERE.

The room was basic, clean. Location is good, near the tram station. You can park in front of the hotel for free. We order capucino in coffe machine but we got just black coffe (all 3 days)

Well located hotel, next to tram station that takes you to the city center. Available, helpful and professional staff. Cosy, clean room with private bathroom, LCD TV, air conditioning, free WIFI…Note - the window cannot be opened. Great value for money!

I was waiting in queue for almost 45 minutes whilst other guests were skipping line and the hotel staff didn’t say anything about it. Furthermore the hotel staff didn’t even apologize about it or took any responsibility. Whilst checking in the staff didn’t welcome me or anything and they also didn’t explain me anything about the breakfast. This is by far my worst hotel experience ever!

Great lication but service is horible. We were staying in the hotel for 21 nights while room was cleaned only twice. We regularely found out staff on the ground dirty. The shits were dirty as well. Also, we noted 3 times that someone was looking through our staff.

the hotel is very quiet, clean, good location. you take the tram 5 and it leaves you in the center.

our staying in this hotel was ok. the hotel is very quiet, the staff very is attentive at our demands. but we didn't have soap, only shower gel. a soap dispenser would be much better for hand washing.

Really friendly staff as last time. Room was actually not to the same standard as my last visit no idea why when I booked the same. If you don't have a car this is really not the best location for you as it's a 30 minute walk to the train station despite what they say on the website. I have given this hotel a couple of visits now and to be honest i probably won't give it a third.

I've been staying frequently in this hotel since its opening. It is ongoing excellent quality. That means: value for money. The amenities are basic, but fully sufficient. High hygienic standards, I found everything clean. The staff is highly professional and helpful. The tram stop is a bit away, but will soon be right at the corner again. If you'd like a good coffee or a bite you do need to take the tram to go some place closer to town. Minus point as to the rooms: it seems that not all rooms have a table. That is unacceptable and sub-standard. My room now happened to be 'without table' and just one plastic hocker. As I complained, a table was brought immediately, however, all rooms should always have a table!

This place was amazing. It was my partner's and I's anniversary and they filled our room with balloons and chocolates. It was super sweet and we were touched. The breakfast was cheap but a good variety. I was very happy with this stay although the room is clean and big yes admittedly the walls had markings on it but not a problem for me really.

We spend one week in October there and when it goes to value for money we think it was a good choice. Faced some delay with room cleaning service but in general all was related to price level. Food selection on breakfast was quite limited. so if you have other options and prefer a good breakfast book smth else and check carefully rush hours for breakfast !

When I arrived I did not get the room I paid for (single room while paid for double). After making a complaint the room was switched, but the new room was not cleaned, bed was slept in and the room was dirty. Had to wait a long time for a new clean room. The new room was reasonable, bathroom was also not very clean. The receptionist was doing his best but did not have the backup (seemed)

Everything OK, Clean room and friendly staff. Exactly what you expected and for what you paid. But they still keep my deposit (blockade on account) for fast check out. It should be free the moment they send the invoice.