Fairmont Le Montreux Palace 5 stars

Customer review rating (ALL Rating) 4.6/5 906 reviews

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Description

Hotel extras

  • 236 rooms and suites and 4 gourmet restaurants

  • A majestic Belle Époque landmark hotel on the shore of Lake Geneva surrounded by the Alps

  • The perfect accommodation for Montreux Jazz Festival, located adjacent to the venue

  • Sumptuous and intimate spaces for unforgettable events from 15 to 1500 people

  • A Luxury Fairmont Spa with treatments and massages designed to soothe your body and mind

Our accommodation(s)

Hotel location

Fairmont Le Montreux Palace

Avenue Claude Nobs 2
1820 MONTREUX
Switzerland

GPS:46.438279, 6.907105

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  906 reviews

TripAdvisor Rating  4.5/5  2,353 reviews

Certificate of excellence 2024

Amazing hotel and such wonderful staff!

Customer review rating 5.0/5

Gauruv Families - Confirmed reviews ALL

It was a pleasant experience from check in to check out. The GM personally left us a welcome card and treat which was just the cherry on top!

Dear Mr. L., Thank you so much for your glowing review and for sharing your experience at Fairmont Le Montreux Palace. We are thrilled to hear that you found our hotel amazing and our staff wonderful! It is fantastic to know that every moment of your stay, from check-in to check-out, was enjoyable. The special welcome card and treat from our General Manager were meant to make your stay even more memorable, and we’re delighted that it added that extra touch to your experience. I will be sure to share your kind words with our team, as your appreciation will be a great source of motivation for all of us. We strive to deliver exceptional service, and your feedback is a true testament to our efforts. We look forward to welcoming you back for another unforgettable visit! With my best wishes, Michael Smithuis General Manager

Very friendly, location excellent

Customer review rating 4.5/5

Bart B. Families - Confirmed reviews ALL

Very welcoming and convenient venue to explore the surroundings. Good with children, excellent spa!

Dear Mr. B., We very much appreciate your comments regarding your stay at the Fairmont Le Montreux Palace. It is always a pleasure to receive positive feedback. I will share your comments and lovely compliments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Smithuis General Manager

We will definitely be back!

TripAdvisor rating 5.0/5

Guinevere S TripAdvisor review

A lovely hotel in an idyllic location. Everyone is so welcoming and Le Montreux itself is so beautiful! I want to say a special thank to Alena Warner who is one of the loveliest, most attentive people I’ve ever encountered in the hospitality industry. She made us feel very welcome and was so happy to engage with us. Thank you for being so wonderful!

Dear Guest, It is heartwarming to read your thoughtful and positive review. We are delighted that you had a wonderful stay and enjoyed the location of our hotel. Our team is dedicated to creating a warm and welcoming environment, and your kind words truly reinforce our efforts. Alena Warner will be thrilled to hear your special mention. Her commitment to delivering excellent service is a true asset to our team, and we’re so pleased to know how much she contributed to making your visit memorable. Your feedback is greatly appreciated and serves as motivation for our team to continue providing top-notch service. We look forward to the pleasure of welcoming you back to Fairmont Le Montreux Palace. With my best wishes, Michael Smithuis General Manager

Not a 5 star experience

TripAdvisor rating 3.0/5

bleumoon13 TripAdvisor review

Started off with reservation agent struggling to change reservation dates (could not be done online) no mention of renovations at the time of booking, room was dated and dirty, staff was sparse, had the sense that they were understaffed at the front desk, concierge/bell desk and spa as many times there was no one at the desk, spa employee couldn’t keep up with the number of guests. Breakfast buffet was a bit disorganized and some of the staff needs a more refined/elegant level of service. Who wants to hear the staff complain about the chores they have to do on their day off? Good location but service and amenities were not commensurate with pricing. Not a 5 star experience.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Le Montreux Palace. I am truly sorry to hear that we did not meet your expectations and appreciate your candid comments. I apologize for the challenges you faced with the reservation process and the cleanliness of your room. Maintaining high standards of cleanliness is a priority for us, and I will be addressing your concerns with our Housekeeping Manager. Your observations about staffing levels and the organization of our breakfast buffet are concerning. We strive to provide seamless service, and I will be reviewing our staffing protocols to ensure we can better meet the needs of our guests. Thank you for bringing these issues to my attention. We take all feedback seriously as it helps us improve. I sincerely hope you will consider giving us another chance in the future to provide you with the exceptional experience we aim for. With my best wishes, Michael Smithuis General Manager

Amazing stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Extremely attentive and friendly employees, from the portier and Front Office and breakfast crew.

Dear Mr. A., Thank you very much for your kind words regarding your stay at Fairmont Le Montreux Palace. We’re thrilled to hear you had an amazing experience and that our team members, from the porters and Front Office to the breakfast crew, could make such a positive impression. Your feedback is truly encouraging, and I will be sure to share it with everyone involved. We’re committed to creating memorable experiences for our guests, and your acknowledgment of our team’s friendliness and attentiveness means a lot to us. We look forward to welcoming you back soon for another enjoyable stay on the Swiss Riviera. With my best wishes, Michael Smithuis General Manager

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Other web-users rate our hotel

  • 263 reviews 9.4/10 Location
  • 490 reviews 7.9/10 Room
  • 599 reviews 9/10 Service
  • 190 reviews 8.9/10 Breakfast
  • 181 reviews 8.3/10 Vibe
  • 144 reviews 9.3/10 Wellness Area
  • 89 reviews 6.2/10 Cleanliness
  • 21 reviews 8.4/10 Bar

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