Mövenpick Lausanne 4 stars

I really did not spend much time in the hotel as i was doing a course at IMD. I felt the hotel understaffed in the restaurant and reception areas.

Overall satisfied, and in line with expectations. However one thing that was not comfortable, was the way you are serving your buffet breakfast. In other countries, buffets are still not allowed or served only with guests with masks. I could advice that requesting a mask while taking food from the buffet tray, can improve the level of hygine and better protection of guests. Another point is how you consider the spoons and forks that are used for taking food from the buffet trays. Overall your buffet part can be improved, to prevent the hotel to be involved with public health scandals.

Receptionist first class, professional, friendly and goes that extra mile staff and breakfast excellent, my room was over priced 120 for me but apart from that we had a great stay

great location but check-in was a chaos .; only one receptionist present at 6 pm on a Saturday evening, which meant that check-in took 55 minutes (9 persons in line in front of us). Never experienced this during my extensive travelling over the last few years. Admired the lady, however, as she remained cool and professional, even when some customers lashed out at her because of the long waiting. This is surely a management topic .. Great view on the seventh floor on the harbour but the room was a bit outdated.

Thanks for the cot bed for our daughter. The staff were all very helpful.

What I have like: comfortable large bed, good-size desk with electric sockets conveniently located, nice dressing area, windows can open (but road is noisy). What I have not cared for: urine smell in hallway, expensive just-OK breakfast, "do not disturb" sign turns off when leaving the room (a key card must be left in the card sensor for it to stay on, and I did not realize that).

I was disappointed with the quality of service they have provided, i.e. breakfast variety, cleaning, room service,.. I get back to the hotel at night and looking for a cup of tea to relax, but no water provided which I needed to chase them everyday ! Setting up the room was done poorly. Definitely not considering coming back to it again.

Old furniture, bad smell, house keeping knock the door at 10:00am d day of my check out and i complain to reception.

It’s not my first time in the hotel , the location , the clean room & AC make me find it best option ever. Highly recommended . I missed the concierge services only as the front desk only has one person busy.

Hotel is very good, staff a little bit disorganized but very helpful the only problem was that there was no control if the guests were wearing masks or not. I think that is the responsibility of the staff to remind the guests about COVID rules.

If you want to have a spectacular view over the lake, this is the place where to stay. The hotel is very clean, the personnel professional and the rooms are very comfortable. Our room was very well equipped and overlooking a garden so very quiet. Buffet breakfast nice with a lot of choice. As for the restaurant, it was very disappointing, poor quality and not well presented. It was much too expensive for what we had. There is a parking slot underneath the hotel which is very convenient.

The hotel room is nice and the location is good. However, maybe because of Covid, the service is extremely inconstant.

Rooms and public areas were super clean! Team at reception and cleaning doing very good job! The check in was very smooth.

The staff of the hotel was really friendly, helpful and professional. They went the extra mile to send my charger, which I forgot, to my home address. Thank you so much. The hotel is beautiful, my room was renovated, stylish and cozy and had a great rain shower (that’s a hige plus). I can only recommend this hotel. The food in the restaurant was good but overpriced compared to the other hotels of higher standard I went to on this trip. The waitress was super helpful and kind. Overall I had a very good stay at Mövenpick Hotel Lausanne.

Due to Covid, the Range of Food was quite limited and not at the level i was used from Mövenpick! Hope it gets better soon. The overall Service was quite good, the receptionist was very friendly and offert me an Upgrade for my room. Unfortunaly, all the Restaurants and Bars have been closed, so I spent my time with workout in the Hotel Gym that was fortunally open.