Mövenpick Lausanne 4 stars

Dear Valued Guest, Thank you for taking the time to share your feedback following your stay at the Mövenpick Hotel Lausanne. I am delighted to read that our convenient location, as well as the warm welcome and friendliness of our team, contributed positively to your experience. I will be happy to share your compliments with them. However, I am sorry to learn about the spider web you noticed in your room upon arrival and that the bathroom did not fully meet your expectations. Please rest assured that your comments have been shared with the relevant departments for review and follow-up. We look forward to welcoming you back soon for another enjoyable stay by the lake. Best regards, Franck Fleury, General Manager

Dear Valued Guest, Thank you very much for taking the time to share your feedback following your stay at the Mövenpick Hotel Lausanne. I am delighted to read that you appreciated the comfort of your connecting rooms, which made your stay with your family more convenient, as well as our ideal location by the lake and close to the metro. However, I am sorry to learn about your experience regarding our Chocolate Hour. Please note that this takes place every weekday from 4:00 to 5:00 pm. I regret that you did not have the opportunity to enjoy it, and that the information was not sufficiently communicated during your stay. Should you have any questions about our services or activities during a future stay, please feel free to ask our team, who will be happy to provide you with all the necessary information. I am also sorry to learn that the service at our bar did not meet your expectations. Your comments have been shared with the relevant department for review and follow-up. We hope to have the pleasure of welcoming you and your family back soon for another enjoyable stay by the lake. Best regards, Franck Fleury, General Manager

Dear Valued Guest, Thank you very much for taking the time to share your kind feedback following your stay at the Mövenpick Hotel Lausanne. I am delighted to read that our beautiful location by the lake, the cleanliness of your bathroom, as well as the attentiveness of our reception and bar teams contributed positively to your expereince. I will be very happy to share your kind words with them, and I am sure they will be encouraged by your feedback. We very much look forward to welcoming you back soon for another enjoyable stay by the lake. Best regards, Franck Fleury, General Manager

Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your stay at the Mövenpick Hotel Lausanne. I am delighted to read that you regularly return to our hotel for your business stays and that you continue to appreciate the comfort of our rooms and the quality of your sleep. However, I am truly sorry to learn about the difficulties you encountered when trying to make your dinner reservation. I fully understand your frustration, particularly after having followed up by phone and being assured that the reservation had been taken. Please rest assured that your comments have been shared with the relevant department so that we can ensure a smoother and more reliable reservation process for our restaurant in the future. We very much look forward to welcoming you back again soon. Best regards, Franck Fleury, General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback following your stay at the Mövenpick Hotel Lausanne. I am delighted to read that the friendliness and helpfulness of our team contributed positively to your stay. However, I am sorry to learn that the room you received did not fully meet your expectations, particularly regarding the comfort of the mattress. I also regret the inconvenience caused by the key card and the temperature in our fitness centre. For your next stay, as a valued Platinum member, we would be pleased to offer you a complimentary upgrade to one of our Premium rooms, should availability allow. These rooms are more modern and also feature a balcony, which we hope would provide you with a more enjoyable experience. We look forward to welcoming you back soon for an improved stay experience. Best regards, Franck Fleury, General Manager