Mövenpick Lausanne

Nice upgrade

Location is good, room clean and well maintained. However when we were arrived, there was a large party going on - spilling out of the party rooms and bar, filling reception. This was not a good omen. Once we thought our way through the crowds to get to the elevators, we made it to our room. Unfortunately, the loud music from the party rumbled through the hotel, and unable to sleep we finally lost our patience at 1am, and rang reception. Thankfully they turned the music off shortly afterwards. However, no apology. ? When I was asked at checkout "was everything ok?" - I mentioned the disturbance. I was informed by the person checking out that he did not know anything about it - again no real sign of caring. I decided it was not worth following up any further - will just try to avoid Accor in the future (was my first stay at a Mövenpick)..

No Platinum member benefits received, friendliness of reception teams at low level and very slow

Comfortable stay with a good breakfast selection.

Superior room with lake view was spacious and had a great area for office use and comfortable lounge chair. Superb breakfast! Great hotel bar and welcoming drink / pinot noir wine. Unfortunately sleep comfort which is the most important factor was bad. Worn-out bumpy mattress worst than the IBIS sleep-easy concept with memory-foam overtop, just two thin pillows (even the extra one in the closet was bad), just a thin single duvet for a queen seize bed. Cheapy service... amenity kit with two ear cotton buds available when checked-in and never ever replenished, toiletries in a single bottle for everything, body, hair, hand wash ...perhaps suitable also for dishwashing and car cleaning. Last but not least 35 minutes for check-out was my new record for most inefficient service ever. Pedro was polite ... supposedly doing whatever he good ...BUT they couldn't print the invoice, couldn't give receipt for my cash payment of tax. Both him and his colleague were blaming the "system" and a language error code. Finally, after calling their manager they re-created a fake invoice (pro-forma copy) which is not a valid document for business claim purposes and even that had errors. I am a GOLD Accorhotels customer and it has been the worst check-out experience ever. I lost time, lost my train to Geneva and my prepaid ticket to Annecy... they lost a loyal customer ... as if they care at all.