Mövenpick Lausanne 4 stars

During my stay on Nov 25 and 26, I used a defected iran left in room 224 and it caused disastrous discolouration of my clothings which gave and still give me lots of inconvenience. The managment of the hotel had a very ineffective approach to solve the problem so far. At check out, the front desk staffs kept me waiting for 25 minuets to give me a print of my receipt Knowing I had to leave the hotel as soon as possible. As a Phlip Morris director, the quality of servive at your hotel was far lower than the expectations I had from the past.

Too hot room, very dry, impossible to breath during night

the renovated rooms are good

the hotel is nice clean, location is also nice. But the check-in procedures and check-out procedures are too long. 10 mn for check-in plus 20 mn waiting ....

Appreciate you changed room upon my request. View was nice and shower water flow was strong enough.

It has been a nice stay in your hotel. You have treated us very well. thank you very much for you attention

i really like the hotel and the breakfast was really rich and good

Clean, pleasant place. Very helpfull and polite staff. Breakfast could be improved. Rooms a comfortable, but lack place for hanging your clothes, which is a problem if you stay longer and have more clothes. For longer stays, the hotel should consider some discounts or some other incentives.

Close to the lake and in good condition. However, There were no drawers for my clothes to fit in ( I stayed 5 nights) and I missed more fruit at breakfast. The rest was great. Employees fantastic and my room was very clean. Thanks a lot

Good Breakfast Menu, Nice and clean rooms and a well equipped gym. On top, fantastic views over the Lake Leman. However, ask for a renovated room, as the older ones are significantly less nice.

Check out area in the morning is overcrowded, Rooms are nice. Forgot my charger in the room which was sent to my home free of charge£; very good service!

Dear Hotel Moewenpick staff, I need to significantly downrate you to 2 because I noticed -when checking my credit card statement at home on Saturday Nov. 16- that you charged me 1014,- CHF instead of the 914,- which I agreed and signed with my checkout-bill on Friday ~1500. I stayed at your Hotel Mon.-Fri. Nov. 11-15; 4 nights. I qualify this being unacceptable for a Hotel of your class and being a customers of the IMD! I 'd like to invite you to credit the surplus back onto my Master Card. Thank you. 1. Besides this very unpleasant incident, my stay in your Hotel was very nice, pleasant, extremely comfortable and I enjoyed your excellent morning breakfast. 2. Your staff : a. at the reception -e.g. Joy, Dean, your Portugese apprentecice at the desk on Friday pm- were very kind, professional and helpful. I very much appreciated that you/Dean allowed me to keep my room until Friday 1530 -without upcharge- so that I still could change clothes and pack my suitcase after the last IMD-class which ended on Friday around 1415. b. at the breakfast welcoming desk: Madame Sylvie was wonderfully nice and welcoming and truly interested to provide me/the customer a great stay and a very pleasant breakfasting experience 3. I addressed 2 repair jobs at the reception for my room 321 -both in the bathroom- : the first one on Tuesday morning, the second one on Wednesday. The first one was perfectly repaired; I got the impression the second not at all , neither there was any feedback returned. The problem persisted. 4. Your location at the Lake Promenade in Ouchy is magnificent and the proximity to the IMD a real asset! 5. Your cooperation/partnership with the IMD: I acknowledge your alliance and also your policy to provide an IMD-reduced room-rate. However, as courses are an important investments, I would recommend an even more favourable rate of up to -20/25 %. 6. My room booking: via my IMD-course coordinator, I booked a room with certain pre-communicated specifications (• Equipped with One-Queen size bed, • Possibility to open window for fresh air access at night, • Room position as of level 2 or above). I was disappointed that none of these specifications were taken into account when I checked in on Monday morning around 0755. Nonetheless, Joy -at the reception- was so kind to register these requests again, stored my suitcase the entire day and had prepared the right & corresponding room when I physically checked in on Monday evening. Summarized: If the mismatch incident between your invoice and my Credit card debiting would not have occurred, I would have given you an overall appreciation rate of 9! Feel free to contact me for further Qs or info. Kind regards, G. V. , Grand'Rue 8, CH - 1188 Gimel

The 5 times I had breakfast the same: the milk for the Cappuccino was out and the staff was discussing although there was plenty to do.

Nice new rooms in the new part

Great hotel