ibis Lausanne Centre 3 stars

Customer review rating (ALL Rating) 4.3/5 1,134 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Multilingual team

  • 24-hr snack bar

  • Central access to all leisure activities

  • very comfortable bedding

  • Fast check-out

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

ibis Lausanne Centre

20 rue du Maupas
1004 LAUSANNE
Switzerland

GPS:46.524906, 6.625957

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,134 reviews

TripAdvisor Rating  4.0/5  1,461 reviews

Customer review rating 4.0/5

Deborah N. Families - Confirmed reviews ALL

Being a formal stuff of ibis hotel in my country, l know guest satisfaction is the key mark of ibis. As a person from an English speaking country l was happy the stuff were able to communicate with me in English. Their services were excellent . ✌️✌️✌️

Dear Madam N., Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear that your experience at our Ibis hotel was excellent. At Ibis, guest satisfaction is our top priority, and we are delighted to know that our team, especially in their ability to communicate effectively in English, contributed positively to your stay. We take pride in delivering excellent service and ensuring that our guests feel comfortable and well taken care of. Your commendation of our patient and attentive receptionists and the housekeeping team is truly gratifying. It's our pleasure to meet and exceed the expectations of our valued guests. We look forward to welcoming you back on your next visit. If you have any further comments or requests, please don't hesitate to let us know. Safe travels! Sincerely, Hôtel ibis Lausanne Centre Dorsaf Aïssani - General Manager

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

All was perfect!

Thank you for your kind feedback! We are pleased to hear that our services met your expectations and contributed to a pleasant stay. We strive to offer the best experience possible to each of our guests and we are delighted that your experience was a positive one. We look forward to welcoming you back in the future. Dorsaf Aïssani - General Manager

Amazing staff

Customer review rating 5.0/5

Martin M. Business - Confirmed reviews ALL

I stayed for three nights. The first room was really hot but the staff moved me to a more comfortable and updated room as soon as they could. The new room had updated, narrow plugs for which I did not have an adapter so they found one and gave it to me. There was also a mix-up between their system and my reservation but they resolved it. The point being that each time I came to them with something, they found a solution and dealt with the problem. I really can't ask for anything more!

Dear Martin M., Thank you for taking the time to write us this review. We greatly appreciate your kind words about our staff and are delighted that you had such a positive experience with us. Our team always strives to provide the best service for our guests, so we are pleased that you were able to benefit from this. We hope that we can welcome you back for another stay soon! Dorsaf Aïssani - General Manager

Well located

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Good breakfast, comfortable bed

Dear Sir S., Thank you for taking the time to share your feedback. We're delighted to hear that you found our location to be convenient and that you enjoyed our breakfast and comfortable beds. Ensuring a positive experience for our guests is our top priority, and it's wonderful to know that we met your expectations. If you have any specific suggestions for improvement or if there's anything else you'd like to share about your stay, please feel free to let us know. We appreciate your choosing ibis Lausanne Center and we hope to welcome you back in the future for another pleasant stay. Sincerely, Hôtel ibis Lausanne Centre Dorsaf Aïssani - General Manager

Well located and very helpful staff

Customer review rating 5.0/5

Christian S. Couples - Confirmed reviews ALL

The hotel is very well located in the center of Lausanne. The underground garage is an advantage as parking in Lausanne can be a headache. The staff is very friendly and helpful.

Dear , Thank you for taking the time to share your positive feedback. We're delighted to hear that you found our hotel very well located in the center of Lausanne. We understand that parking in the city can be challenging, and we're glad the underground garage was advantageous for you. It's also wonderful to know that you had a positive experience with our staff. Providing friendly and helpful service is a top priority for us, and we're pleased that it contributed to your overall satisfaction. If you have any further comments or if there's anything specific you enjoyed during your stay, please feel free to share. We hope to have the pleasure of welcoming you back in the future. Thank you for choosing our establishment! Best regards, Gaetan Kabuiku , Front desk manager

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Other web-users rate our hotel

  • 952 reviews 9/10 Location
  • 1,147 reviews 6/10 Room
  • 1,001 reviews 8.7/10 Service
  • 31 reviews 6.7/10 WiFi
  • 435 reviews 7.7/10 Breakfast
  • 419 reviews 7.7/10 Cleanliness
  • 289 reviews 5.1/10 Value
  • 93 reviews 6.1/10 Food

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