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ibis Lausanne Centre Hotel 2 stars

TripAdvisor rating 4.0/5 1,369 reviews
ibis Lausanne Centre
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+ 17 Services
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
Catering
  • Breakfast
  • 2 bar(s)
  • Snack & beverage machine
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Lausanne Centre

20 rue du Maupas
1004
lausanne
switzerland

Tel: +41213400707

Fax: (+41)21/3400717

Contact email

Check-in from 12h00

Check out up to 12h00

  • BUS :   3 ST-ROCH

  • By plane

    GENEVE COINTRIN At 59.8km / 37.16 miles

  • By train

    GARE CFF At 1km / 0.62 miles

GPS :46.524906, 6.625957

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Room with 1 double bed measuring 63 x 79 inches (160 x 200 cm)

  • Max. number of persons: 2
  • Area: From 13m²
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Room with twin beds measuring 31.5 x 79 inches (80 x 200 cm)

  • Max. number of persons: 2
  • Area: From 13m²
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Room with 1 double bed (63 x 79"/160 x 200 cm) + 1 single bed (35" x 79"/90 x 200 cm)

  • Max. number of persons: 3
  • Area: From 17m²
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

BAR

Photo non contractuelle / Strictly non binding

Our bar is a friendly meeting place where you can relax whenever you wish.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS LAUSANNE CENTRE

Photo non contractuelle / Strictly non binding

24 HOURS

Our guest reviews for
ibis Lausanne Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,259 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,369 reviews

Dissapointing

Customer review rating 4.4/5

Nicolas Business - 19/01/2020 Confirmed reviews ALL

The room was small, depressing, with no AC plugs close to the bed, broken shower...

Dear Nicolas RUPRECHT CORDOBA, Thank you for taking the time to tell us about your experience at the ibis Lausanne Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reception Team Hôtel ibis Lausanne Centre

Great location, friendly staff

Customer review rating 4.4/5

John Couples - 09/01/2020 Confirmed reviews ALL

Pleasant room, close to all local attractions

Dear John ronald T., We very much appreciate your comments regarding your stay at the ibis Lausanne Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team Hôtel ibis Lausanne Centre

One night stay

Customer review rating 4.4/5

Claire Friends - 07/01/2020 Confirmed reviews ALL

Check in was easy and the staff nice and available.

Dear Maria chiara F., We very much appreciate your comments regarding your stay at the ibis Lausanne Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team Hôtel ibis Lausanne Centre

Good staff, good breakfast except for the eggs, not so good, free-range would have been better. Comfortable bed and good shower.

Customer review rating 4.4/5

Barbara H. Solo - 05/01/2020 Confirmed reviews ALL

Very pleasant! Shall probably be back in the summer.

Dear BARBARA H., We very much appreciate your comments regarding your stay at the ibis Lausanne Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team Hôtel ibis Lausanne Centre

Check in was a horror

Customer review rating 4.4/5

M. Families - 30/12/2019 Confirmed reviews ALL

I checked in on line beforehand and had to wait for more than 15 minutes in the uncomfortable lobby before I could be served. Then the person told me that my rooms were not ready and he had to call to find out! Finally I got the key card but when I was in front of my room, someone was still trying to clean the room and told me to wait some minutes! I will never use this hotel again.

Room too hot to sleep

Customer review rating 4.4/5

Jeff Families - 25/12/2019 Confirmed reviews ALL

The room was fine, except for the temperature in the room, it was too hot! We turned the temperature down to 10, but that made no difference. Staff was friendly.

Dear JEFFREY D., Thank you for taking the time to tell us about your experience at the ibis Lausanne Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reception Team Hôtel ibis Lausanne Centre

My stay was relaxing and lived up to all my previous stays at Ibis Centre Lausanne.

Customer review rating 4.4/5

Graham R. Families - 19/12/2019 Confirmed reviews ALL

The staff were, as always, extremely friendly and helpful and made me feel very welcome. The hotel was clean, well set out and my room was very comfortable. The breakfast buffet was also very good and provides great value for money. Overall, my stay was extremely enjoyable and I will be back!

Dear GRAHAM R., We very much appreciate your comments regarding your stay at the ibis Lausanne Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team Hôtel ibis Lausanne Centre

My stay

Customer review rating 4.4/5

Franco Business - 13/12/2019 Confirmed reviews ALL

Business trip

Dear FRANCO S., We very much appreciate your comments regarding your stay at the ibis Lausanne Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team Hôtel ibis Lausanne Centre

Friendly, Convenient,

Customer review rating 4.4/5

Anonymous Solo - 06/12/2019 Confirmed reviews ALL

Excellent central location. Good value. Staff friendly, helpful and welcoming. Accommodation ideal for short stay, room comfortable and spacious. Continental Breakfast fresh and sufficient.

Dear Mrs G., We very much appreciate your comments regarding your stay at the ibis Lausanne Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hôtel ibis Lausanne Centre Reception Team

Efficient welcome and a good night

Customer review rating 4.4/5

Dl Business - 04/12/2019 Confirmed reviews ALL

A good night

Dear DIDIER L., We very much appreciate your comments regarding your stay at the ibis Lausanne Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team Hôtel ibis Lausanne Centre

Convenient stay right in the center of Lausanne

Customer review rating 4.4/5

Jens Business - 02/12/2019 Confirmed reviews ALL

Staff is friendly and helpful, relaxed atmosphere in the bar. Check-out was slow because my room did not appear on the check-out list when I wanted to pay my parking ticket. 3 day after departure I have received neither my room nor my parking receipt. No WiFi code or voucher has been handed out (in case that exists) so I choose to register with my mobile number via SMS.

Dear JENS R., We very much appreciate your comments regarding your stay at the ibis Lausanne Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For the next stay, do not hesitate to ask us for a kettle at the check in, we have them at availability at the reception. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team Hôtel ibis Lausanne Centre

Very good staff

Customer review rating 4.4/5

Phil M. Business - 01/12/2019 Confirmed reviews ALL

I really liked the staff at Ibis Lausanne, they were really helpful, thank you

Dear PHILIPPE M., We very much appreciate your comments regarding your stay at the ibis Lausanne Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team Hôtel ibis Lausanne Centre
Customer review rating 4.4/5

Frédéric M. Business - 28/11/2019 Confirmed reviews ALL

Extreme efficient & quick check-in! But the towels are changed even if they stay on the bars, which I really don't understand (for our planet and because there is no need to change them after one shower!!) and my 3 mornings at the hotel, the cleaning lady was vacuum-cleaning the lobby (5 meters from the breakfast area) during the breakfast hours - why exactly at that moment? All staff people are very kind, thanks!

Dear FREDERIC M., We very much appreciate your comments regarding your stay at the ibis Lausanne Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team Hôtel ibis Lausanne Centre

Pleasant stay

TripAdvisor rating 4.0/5

GMRausis Business - 27/11/2019 TripAdvisor review

Professional and friendly staff - good location - proper breakfast - spacious and clean room, comfy bed: everything you need for the short business trip you will find in Ibis Style Lausanne. There is kids corner in the lobby.

Dear GMRausis, We very much appreciate your comments regarding your stay at the ibis Lausanne Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team Hôtel ibis Lausanne Centre

Nice place

Customer review rating 4.4/5

Roberto Business - 16/11/2019 Confirmed reviews ALL

Nice hotel well-positioned. I have missed only a kettle and coffee/teas. Remote control in room121 might have low batteries. I was given a room with two single beds, and I would have preferred a larger bed.

Dear ROBERTO B., We very much appreciate your comments regarding your stay at the ibis Lausanne Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Don't hesitate to ask us for a kettle next time, we do not have them in the rooms, but you can ask at the reception. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team Hôtel ibis Lausanne Centre

Good price for money

Customer review rating 4.4/5

Anonymous Solo - 14/11/2019 Confirmed reviews ALL

Good. No problem.

Dear ADRIEN D., We very much appreciate your comments regarding your stay at the ibis Lausanne Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team Hôtel ibis Lausanne Centre

Chaotic conditions unusual for the Ibis brand

Customer review rating 4.4/5

Not A. F. R. H. P. D. S. Business - 12/11/2019 Confirmed reviews ALL

As already written to accordhotels directly, the experience was highly chaotic with elevators not working and wait time at the functioning second elevator of 15+ minutes, no knives at breakfast, no more waffle dough (even after asking), empty cheese plates, overflowing tray return stations and staff without name tags or badges... as written in the e-mail directly...

Dear STEPHAN L., Thank you for taking the time to tell us about your experience at the ibis Lausanne Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reception Team Hôtel ibis Lausanne Centre

Great City Centre Hotel

Customer review rating 4.4/5

Paul B. Friends - 11/11/2019 Confirmed reviews ALL

A great Hotel in the City Centre . Excellent multi lingual staff that could not be more helpful. Good breakfast and great bar serving food and drinks all day at reasonable prices. The only negative was the room was very warm and this time of year the air conditioning would only heat and due to the fact you cannot open the windows it became uncomfortable. They also had a real problem with the lift’s which both had a mind of there own and one became out of commission after the first day, so sometime’s a lengthy wait.

Dear PAUL B., We very much appreciate your comments regarding your stay at the ibis Lausanne Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team Hôtel ibis Lausanne Centre

great staff

Customer review rating 4.4/5

Steve Friends - 11/11/2019 Confirmed reviews ALL

pleasant staff, helpful and polite.

Dear STEVE P., We very much appreciate your comments regarding your stay at the ibis Lausanne Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team Hôtel ibis Lausanne Centre

too warm

Customer review rating 4.4/5

Anonymous Solo - 05/11/2019 Confirmed reviews ALL

The temperature in the room was to high. I shut the heater off. But it was impossible to cool the room : impossible to open the windows, impossible to switch on the AC in cool mode.

Dear Samuel S., We very much appreciate your comments regarding your stay at the ibis Lausanne Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For the next time, do not hesitate to ask a room with an opening window. In the changing of the seasons the rooms can be quite warm. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team Hôtel ibis Lausanne Centre
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