ibis Lausanne Centre 3 stars

Customer review rating (ALL Rating) 4.5/5 1,082 reviews

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Description

Hotel extras

  • Located 5 minutes from the SBB train station by public transport

  • 90% of rooms renovated in 2024

  • Private car park (supplement)

  • Multilingual team

  • Snacking & bar 24 hours a day

Our accommodation(s)

Book this hotel
Room 1

Hotel location

ibis Lausanne Centre

20 rue du Maupas
1004 LAUSANNE
Switzerland

GPS:46.524906, 6.625957

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS LAUSANNE CENTRE

In the heart of Lausanne, discover our beer bar where the offers change throughout the day. Enjoy a delicious morning coffee, and in the evening be surprised by the beers carefully selected by Charlie.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,082 reviews

Customer review rating 4.0/5

Catherine C. Families - Confirmed reviews ALL

Dear Catherine C., Thank you for your positive feedback regarding our location, rooms, and breakfast. We apologize for the inconvenience you experienced with the parking reservation. We appreciate your understanding as we continually strive to enhance our guests' experiences. Best regards, ibis Lausanne Centre

Customer review rating 3.0/5

Martin B. Families - Confirmed reviews ALL

Dear Martin B., Thank you for your comments. We appreciate your positive feedback regarding our welcoming staff and comfortable accommodations. However, we regret that your overall experience did not meet your expectations. Your insights are valuable, and we will take them into consideration for future improvements. Best regards, ibis Lausanne Centre

Customer review rating 3.0/5

Choi L. C. Friends - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are pleased to read that you found your room clean and comfortable and that you enjoyed a good night's sleep. However, we are truly sorry to learn that your experience at reception did not meet your expectations. Please accept our sincere apologies if you did not feel as welcomed as you should have. The level of service you describe is certainly not representative of the experience we aim to provide. As you may have noticed from many of our other guest reviews, our reception team is usually praised for being welcoming, attentive, and helpful. We always strive to ensure that every guest feels well looked after from the moment they arrive. During your stay, our hotel was particularly busy, with a large group checking in at the same time. While our team was fully staffed, this exceptional level of activity unfortunately resulted in longer waiting times than usual. We understand how frustrating this must have been, and we sincerely regret the inconvenience. Our receptionists always do their best to provide guests with all the essential information during check-in, and we also have a wide selection of brochures and city guides available at the reception desk for guests wishing to explore the area. Your comments have been shared with our team, as they remind us of the importance of maintaining a warm and attentive welcome even during our busiest periods. We truly appreciate your feedback, as it helps us continue to improve. We hope to have the opportunity to welcome you again and provide you with the experience that reflects our usual standards of hospitality. Kind regards, Hotel Ibis Lausanne Centre

Customer review rating 5.0/5

Iris W. Families - Confirmed reviews ALL

Dear Iris W., Thank you for your kind words regarding your recent stay at ibis Lausanne Centre. We are delighted to hear that you enjoyed our efficient check-in process, helpful staff, and the amenities we offer, including the city pass. Your feedback means a lot to us. Best regards, ibis Lausanne Centre

Customer review rating 3.5/5

Nitin K. Solo - Confirmed reviews ALL

Dear Nitin K., Thank you for sharing your feedback regarding the breakfast offerings. We appreciate your suggestion for more vegetarian options and will take it into consideration as we continually strive to enhance our guests' dining experiences. Best regards, ibis Lausanne Centre

Other web-users rate our hotel

  • 1,116 reviews 9.2/10 Location
  • 1,186 reviews 6.7/10 Room
  • 1,093 reviews 9.2/10 Service
  • 29 reviews 7.9/10 WiFi
  • 501 reviews 7.5/10 Breakfast
  • 462 reviews 8.3/10 Cleanliness
  • 100 reviews 5.1/10 Food

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