ibis Lausanne Centre 3 stars

Customer review rating (ALL Rating) 4.5/5 943 reviews

Best price
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ibis Lausanne Centre - Image 1
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20 rue du Maupas, 1004 LAUSANNE, Switzerland

Description

Hotel extras

  • Located 5 minutes from the SBB train station by public transport

  • 90% of rooms renovated in 2024

  • Private car park (supplement)

  • Multilingual team

  • Snacking & bar 24 hours a day

Our accommodation(s)

Hotel location

ibis Lausanne Centre

20 rue du Maupas
1004 LAUSANNE
Switzerland

GPS:46.524906, 6.625957

Telephone
Fax +41 21 340 07 17

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS LAUSANNE CENTRE

In the heart of Lausanne, discover our beer bar where the offers change throughout the day. Enjoy a delicious morning coffee, and in the evening be surprised by the beers carefully selected by Charlie.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  943 reviews

TripAdvisor Rating  3.9/5  1,471 reviews

Good Stay

Customer review rating 4.0/5

Harekrishna P. Business - Confirmed reviews ALL

There are some concern I want to raise. I stayed 10 days over there, but the last night before I left, I asked for the invoice and reception mentioned that I can get only during check out. But during check out reception was unable to provide and later they sent it in a mail and there were discrepancies in the invoice and I am working with Stefan. Response time in mail is very slow. I took one mobile charger from reception and handed over to reception during my check out but still I see 34 franks charged for that which still I am working with Stefen to remove from the invoice. So these are minor things can be improved for better service otherwise the hotel is very good staffs are always available to help and very good location.

Dear Harekrishna P., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the overall experience and appreciated our location and staff. We sincerely apologize for the inconvenience you faced with the invoicing process and the discrepancies that arose. It is our policy to provide invoices during check-out, and I regret that this was not executed smoothly in your case. We are continuously working to improve our response times and communication, and your comments will be taken into consideration to enhance our services. Regarding the mobile charger, we appreciate your diligence in returning it. Please rest assured that we will look into this matter to ensure a fair resolution. Your feedback is invaluable to us, and we aim to improve our processes to provide a seamless experience for all our guests. Thank you once again for your insights. Maxime GUILLEMER Directeur Général | General Manager

Good experience - Good stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

I was 2 days in this Hotel and all was fine. The stuff was very kindly. Hotel well located near bus stop. Thx

Dear Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your experience and appreciated our friendly staff and convenient location. We hope to welcome you back soon. Maxime GUILLEMER Directeur Général | General Manager

Friendly Service

Customer review rating 4.5/5

Tassos Couples - Confirmed reviews ALL

We liked the existence of Parking at the hotel premisses, however we found the parking daily price of 20ch rather high! The room was nice, we would like the possibility of an opening window. Without the a/c on, there was some smell of not aired room. The team at the reception and breakfast were friendly and assisting to everything. Special kudos to Stephan.

Dear Tassos, Thank you for your kind feedback regarding our friendly service and the comfort of your room. We appreciate your comments about the parking rate and will take them into consideration for future evaluations. We understand the importance of fresh air in your space, and your remarks about the window will be duly noted. I will ensure that your compliments to our team, especially Stephan, are shared with them. Best regards, Maxime GUILLEMER Directeur Général | General Manager

Nice stay in Lausanne

Customer review rating 4.5/5

Claudio Solo - Confirmed reviews ALL

The position is very good, it is close to bus different stops and at very short (walking) distance from the metro. The hotel and the rooms were quiet, clean and comfortable. The staff was professional. Morning breakfast (with buffet) was ok. In my opinion the wifi connection could be slightly improved.

Dear Claudio, Thank you for your kind words regarding your stay with us. We are delighted to hear that you found our location convenient and our staff professional. Your feedback about the Wi-Fi connection is valuable, and we will take it into consideration for future improvements. We hope to welcome you back to ibis Lausanne Centre soon. Maxime GUILLEMER Directeur Général | General Manager

No fresh air

Customer review rating 0.5/5

Hz69 Business - Confirmed reviews ALL

Atmosphere’s room was very humid. Air conditioning wasn’t working. Half of my clothes took a nasty odor from the room.

Dear HZ69, Thank you for your feedback. I sincerely apologize for the discomfort you experienced regarding the humidity and air conditioning in your room. We take such matters seriously and will take your comments into account for future improvements. Best regards, Maxime GUILLEMER Directeur Général | General Manager

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Other web-users rate our hotel

  • 993 reviews 9.1/10 Location
  • 1,181 reviews 6.5/10 Room
  • 1,056 reviews 9/10 Service
  • 35 reviews 7.4/10 WiFi
  • 480 reviews 7.6/10 Breakfast
  • 415 reviews 8.1/10 Cleanliness
  • 97 reviews 5.1/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.