Novotel Lausanne Bussigny Hotel 4 stars

Good food and comfy bed. Clean. Nice staff. But usage of parking is very inconvenient and should be changed as this is highly inappropriate to force your clients to take a parking card each time taxi comes and goes. You should change your system to more effective one (maybe printed card at the entrance valid for 15 min without payment? ). Additionally I was given WiFi code which expired in evening before my check-out. I wanted to work and I couldn't because of that. You expect more professionalism from hotel like that.

Caring employees (significant progress for a year) Clean room & bathroom Next to highway

Pos: - Good service! We didn't ask for a baby crib in advance, but we got one five minutes later after checking in. Didn't pay a extra fee for reschedule our stay one day. Super room service! Fast delivery and good food, especially the tortellini. Child friendly hotel. Neg: It should be information about payment for parking in advance.

Poor checkin experience, booked a room with bathtub and checked in to a room with shower, had to change rooms (front desk had incorrect information on file). Welcome not very warm, especially as an Accor live limitless member. Checkout was horrible. Not a smile, a thank you. I was told (incorrectly it seems) twice that my points would cover the room cost for the night. The front desk in the morning realized they didn’t and basically tried to blame/fault me for it instead of apologizing for the mistake by the phone booking service (confirmed by front desk upon check-in). Unfriendly and rude front desk staff when I more than doubled the price of the room in room service / breakfast and other amenities. I will not come back to Bussigny-Lausanne. (Room and amenities were ok)

I staty here regularly and always find the hotel and service to be a consistently high standard. Just what you need when you are away from home.

They was making holes from the morning until 5 in the evening, I arrive from the airport and I couldn't sleep until 5...

Good for 1 night if you are in the way. Expensive for the location. Away of everything. Very expensive restaurant so they abuse you have no choice. Parking is also charged without warning. Take care also not to be charged for the breakfast if you haven’t asked.

Standard business trip

quiet hotel, even when fully booked - quiet rooms, everything working fine, food and service in the restaurant very good

It was very nice for Family w/ Children as usual, we like to stay Accor group Hotel. One unfortunate point is that very busy situation around Reception area due to big group, it was difficult to path this area due to many luggage and people who are waiting others. I think Hotel Staff should ask them to stay one dedicate space because they didn't care us and another Family. this mean is that they didn't apologize and help us even though they are blocking situation... In addition, we recognized they drop Food, plastic and paper garbage in the Floor around their desk. I can understand that is part of Culture different, but we were not so happy and comfort w/ these dirty situations. I don't know Hotel Policy against these Customer and situations, but I think should be cleaned by these Customer or Hotel staff accordingly and immediately. At least we Japanese felt uncomfortable situation, really bad surprise.

I am staying at the Novotel Bussigny for more than 10 years frequently. It is getting more and more complicated: - I need to register the WiFi each time and I think you change the modus every year... as a frequent guest it makes sense just to register once for laptop and phone! The main reason I come is because its convenient! - I like your preference for Tesla. But I do not have a Tesla and I do not intend to guy one! - You do not have sufficient parking space anymore in general but in particular because of this Tesla non-sense and also because you block other spaces: The main reason I come is because its convenient! - You put a Skidata gates now at entry (which is good because I work for Kudelski who own Skidata). But why? You seriously think someone stays on your parking not staying at your hotel? Its another thing not very convinient to make sure not to forget the parking ticket etc! - Your checkin got 10x worse over last years and not having a proper reception is maybe cool but not very efficient! Also sometime I wait 5+ minutes before someone realises that there is someone... you are not a cheap low value internet hotel, so I would expect that someone is at reception until e.g. midnight

Special Thanks to Ms Pauline for best and fastest checkout procedure ever experienced in Accor hotels. Regardless of payment with points and two different cards + invoice printout, it took no more than 5 minutes.

I stay at the Bussigny Novotel for work purposes as its convenient to my office. The hotel is clean, the rooms are functional and satisfactory and some of the processes are becoming easier for check in/out etc. For me, the real letdown is the breakfast, not a lot of healthy choices, and they have those horrible freeze dried eggs, so basically its a scrambled egg soup type of thing. Otherwise the upside is that the staff are friendly, there is a free drink on arrival (beer, water, juice etc) which is nice.

Overall, we had a good stay. We came at the end of October and had warm weather and unfortunately there was no air conditioning available in the rooms so we opened our window wide at night but we were facing the back area where people step outside to smoke so that was discouraging especially since we have kids that we try to keep away from the smoke. We stayed for 6 days and the breakfast was quite bland to begin with. I wish there was an omelette station or more options. We never once had a problem with the staff. They were great! The little kids area in the main lobby was so nice.

This is my favorite place to stay when in the area, great location, service etc, etc However on this stay to my surprise I was very disappointed with the service of the restaurant for breakfast, I paid with the 5 day reservation for breakfast and on the only day we went for breakfast asked for 2 fried eggs instead of boiled or scrambled and was told I would have to pay an additional 20 Swiss Francs as they were not part of the buffet, I said I would pay if no other choice and Yoan brought them with a bill for 10 Swiss Francs, not the amount but the principle. Very sad especially as all other aspects were as good as over years when visited.