Novotel Lausanne Bussigny Hotel 4 stars

This is my favorite place to stay when in the area, great location, service etc, etc However on this stay to my surprise I was very disappointed with the service of the restaurant for breakfast, I paid with the 5 day reservation for breakfast and on the only day we went for breakfast asked for 2 fried eggs instead of boiled or scrambled and was told I would have to pay an additional 20 Swiss Francs as they were not part of the buffet, I said I would pay if no other choice and Yoan brought them with a bill for 10 Swiss Francs, not the amount but the principle. Very sad especially as all other aspects were as good as over years when visited.

Simple and meet the target

Not really in good shape, bad cleaning, really unconfortable bed.

We always stay in the Novotel when we come to Lausanne. Very nice location, nice Hotel good service

Overall we had a good experience. The room was big enough and parking was close to the room. The extra water bottle was nice too. What we think should have been improved was the air-condition not working (just blowing wind), even after asking for maintenance to fix it, it did not work. The fridge was not cooling at all and out of 3 nights, in 1 we did not get enough towels (after calling reception, they were supplied quickly).

Very nice facilities and service. We had an executive room at the top floor with the balcony. The room is very nice and well laid out. Very quiet and very enjoyable. The bed is excellent, lots of pillows and very comfortable mattress. The tea/coffee making facilities are great, except there were no cups/mugs for tea. We noticed lots of plastic bags used for rubbish beans. Not sure if this is needed. What is the point of a bin if you have to then use plastic to protect it? The spa facilities are tiny but well equipped, not sure if those are enough when there are more than 3-4 people. Overall, we are very pleased with the stay.

The hotel is located 15 minutes walk from Bussigny train station and is also just off the motorway between Geneva airport and Sion. The hotel is therefore the best option for business if you are in that area.

I am a club Accor member since 2013. I have stayed at your hotel at least two to three times a year. I have never been given such a bad room (Rm 139) which looks straight into the parked cars. When I returned to the receptionist to require a room in a higher floor with a better view he said he couldn't and moved me to room 138! The housekeeping was also very bad and did not improve until I complained on the last day. It was definitely not up to your usual standards

nice food, location.

Relaxed The rowing machine in the gym is broken -1

It was an overall average experience. Rooms were dated, carpets had an old smell, the lobby was very modern and updated, however it had a strong room deodorant.

The staff was very polite and the stay was fabulous. Just loved the ambience and the surrounding environment.

Jimmy was extremely helpful, a great employee!

This hotel is proposing a very different check-in / out experience with removal of the reception desk and process done via smartphone. It is quick efficient but after 3 days I still don't have my bills and I don't know how much I had to pay.... Then ordering food via room service was quickly delivered but obviously assembled and reheated from the service staff not cooked freshly. The room were still teh very old one not updated while the lobby has been refurbished many times. Strange concept to me, I prefer other big brands like Marriott / Hyatt vs Accor.

7 Sfr. for a coke at the frontdesk Kiosk, cracy!