Novotel Lausanne Bussigny Hotel 4 stars

The reason of my title is that I was charged without discussion 2 breakfast per day ie 10 while I had only 5. I was charged for the parking but nobody told me the parking was a paying one. Please change the carpet on 3rd floor which looks very dirty and depressing.

Your receptionist is excellent ^. issue was with the not-clean get drink offer. i stay three days and used this option on the first day only. but then my room was not cleaned for the hole 3 days. wernher K.

Business trip

Located outside of Lausanne, the hotel is nice and clean. My room was large, modern and had a view towards the lake. The bill was not correct, and I feel this could have been better handled without two interactions.

stayed in the hotel only for a few hours to sleep - didn't eat breakfast or any other meal, didn't use any of the other facilities except my room. Was OK, no more and no less.

Good food and comfy bed. Clean. Nice staff. But usage of parking is very inconvenient and should be changed as this is highly inappropriate to force your clients to take a parking card each time taxi comes and goes. You should change your system to more effective one (maybe printed card at the entrance valid for 15 min without payment? ). Additionally I was given WiFi code which expired in evening before my check-out. I wanted to work and I couldn't because of that. You expect more professionalism from hotel like that.

Caring employees (significant progress for a year) Clean room & bathroom Next to highway

Pos: - Good service! We didn't ask for a baby crib in advance, but we got one five minutes later after checking in. Didn't pay a extra fee for reschedule our stay one day. Super room service! Fast delivery and good food, especially the tortellini. Child friendly hotel. Neg: It should be information about payment for parking in advance.

Poor checkin experience, booked a room with bathtub and checked in to a room with shower, had to change rooms (front desk had incorrect information on file). Welcome not very warm, especially as an Accor live limitless member. Checkout was horrible. Not a smile, a thank you. I was told (incorrectly it seems) twice that my points would cover the room cost for the night. The front desk in the morning realized they didn’t and basically tried to blame/fault me for it instead of apologizing for the mistake by the phone booking service (confirmed by front desk upon check-in). Unfriendly and rude front desk staff when I more than doubled the price of the room in room service / breakfast and other amenities. I will not come back to Bussigny-Lausanne. (Room and amenities were ok)

I staty here regularly and always find the hotel and service to be a consistently high standard. Just what you need when you are away from home.

They was making holes from the morning until 5 in the evening, I arrive from the airport and I couldn't sleep until 5...

Good for 1 night if you are in the way. Expensive for the location. Away of everything. Very expensive restaurant so they abuse you have no choice. Parking is also charged without warning. Take care also not to be charged for the breakfast if you haven’t asked.

Standard business trip

quiet hotel, even when fully booked - quiet rooms, everything working fine, food and service in the restaurant very good

It was very nice for Family w/ Children as usual, we like to stay Accor group Hotel. One unfortunate point is that very busy situation around Reception area due to big group, it was difficult to path this area due to many luggage and people who are waiting others. I think Hotel Staff should ask them to stay one dedicate space because they didn't care us and another Family. this mean is that they didn't apologize and help us even though they are blocking situation... In addition, we recognized they drop Food, plastic and paper garbage in the Floor around their desk. I can understand that is part of Culture different, but we were not so happy and comfort w/ these dirty situations. I don't know Hotel Policy against these Customer and situations, but I think should be cleaned by these Customer or Hotel staff accordingly and immediately. At least we Japanese felt uncomfortable situation, really bad surprise.