Dear James L., Thank you for sharing your experience and for highlighting the cleanliness of our hotel, our proximity to the airport, and the friendliness of our team. We are sorry, however, that some aspects of the room did not meet your expectations. Our rooms are equipped according to the standard ibis concept and, therefore, water, coffee and tissues are not provided as standard in the rooms. Regarding towels, we provide the standard number according to the room type, and should a guest require additional towels, these can be requested from Reception at any time during their stay. We appreciate your comments, as they help us better understand our guests' expectations and continue improving our service. We hope to have the opportunity to welcome you again and provide you with a more satisfactory experience. Kind regards, Jose Manuel Bernal Adjunto de Direccion ibis Madrid Aeropuerto Barajas

Dear David Thank you very much for your kind words and for choosing to stay with us once again. We are delighted to know that, as usual, you had another excellent stay and that everything was perfect and seamless. Your continued trust and loyalty mean a great deal to our entire team. We look forward to welcoming you back to the ibis Madrid Aeropuerto Barajas very soon! Warm regards, Javier de Lucas Manager

Dear Richard Thank you for your kind words regarding your comfortable stay. We are pleased to hear that you enjoyed the cleanliness of your room and had a great breakfast experience. Your feedback is greatly appreciated , thank you for sharing Javier de Lucas Director

Dear Guest, Thank you for sharing your experience. We are, however, surprised by some of the comments in your review and would like to clarify them. Regarding the baby cot, we would like to make it absolutely clear that the cot provided is a homologated model certified according to ISO 7175-1. Following your comments, we have inspected it carefully and can confirm that it is in perfect condition and fully suitable for use. We fully understand that you may not have liked the cot or found it comfortable, but this is very different from stating that it was unsafe. The safety of our youngest guests is something we take extremely seriously. Many members of our team are parents themselves, and we would never knowingly provide a cot that could pose a risk to a child. If you genuinely considered that your baby was in danger or had become trapped between the mattress and the cot sides, we would have expected you to contact Reception immediately so that we could inspect the situation and take any necessary action at that moment. Unfortunately, we were not given the opportunity to do so during your stay. We are also sorry that you were dissatisfied with your request for an additional pillow, the music in the lobby and the temperature of the food served in our restaurant. These are comments that we can certainly review with the relevant teams. We regret that your overall experience did not meet your expectations. Nevertheless, we stand by the safety standards and procedures applied at our hotel. We sincerely hope that your next stay, wherever you choose to stay, will be a pleasant one. Kind regards, Javier de Lucas Manager

Dear Isidre Thank you for your kind feedback regarding your recent stay. We are thrilled to hear that you found our customer service excellent and appreciated the comfort and cleanliness of our hotel. Your positive remarks motivate us to continue providing a great experience for all our guests. Have a great day Best regards, Javier de Lucas Manager

Dear Susan Thank you for taking the time to share your experience. We are sorry that, despite your previous emails requesting that both beds be prepared, only one bed was made up upon your arrival. We fully understand how inconvenient this must have been, particularly when travelling with your brother in a wheelchair. We are pleased, however, that our team was able to react quickly and offer you a different room so that the situation could be resolved without further delay. We will also review the communication process regarding special requests to ensure that these are properly followed up and communicated to our team before arrival. Thank you as well for highlighting the helpfulness of our staff. We truly appreciate your understanding and hope to have the opportunity to welcome you again under better circumstances. Kind regards, Javier de Lucas Manager

Dear Maurice Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our check-in process efficient and enjoyed the comfort of your room. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Have a wonderful week. Javier D. Lucas Director

Dear Joshua H. R., Thank you for your positive feedback. We are pleased to hear that our proximity to the airport met your needs during your stay. We strive to provide a convenient experience for our guests, and your comments are greatly appreciated. Kinds regards, Jose Manuel Bernal Adjunto de Direccion ibis Madrid Aeropuerto Barajas

Dear Jerome B., Thank you for your positive feedback. We are pleased to hear that you found our location convenient for early morning flights and enjoyed our breakfast buffet starting at 4 AM. Your satisfaction is our priority. Best regards, Jose Manuel Bernal Adjunto de Direccion ibis Madrid Aeropuerto Barajas

Dear Edgardo Thank you for your kind words regarding our attentive staff. We sincerely appreciate your positive feedback and are delighted that you had an excellent experience during your stay. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Javier de Lucas Director

Dear Samer A. A., Thank you for your kind words regarding your experience at our hotel. We are delighted to hear that our staff made a positive impression on you. Your feedback is greatly appreciated, as it encourages our team to continue providing excellent service. Have a great day Javier de Lucas Manager

Dear Sergio It seems it had been quite some time since your last visit to our hotel, and we are sorry to hear that some of the changes have not met your expectations. Regarding the airport shuttle, we would like to clarify that this service was discontinued six and a half years ago, so unfortunately it is not a recent change. Nevertheless, the hotel remains very well connected to both Madrid-Barajas Airport and the city centre. The Metro and bus stops are less than 10 minutes’ walk from the hotel, there is a taxi rank right outside our entrance, and we also have an Uber kiosk in the hotel lobby to make arranging transportation as easy as possible for our guests. As for the appearance of the hotel, we completed our renovation three years ago. We are sorry that the decoration and design did not suit your taste. The ceiling in the rooms is actually part of our design concept, featuring a cloud-filled sky intended to create a relaxing atmosphere and encourage rest. We understand that tastes and expectations can differ, and we regret that the changes made to the hotel did not provide the experience you were hoping for. Nevertheless, we appreciate you having stayed with us again and taking the time to share your impressions. Javier de Lucas Director

Dear Roy-Dennis E. O., Thank you for your kind words regarding your stay with us. We are delighted to hear that you enjoyed our location and found your experience to be positive from reception to checkout. Your satisfaction is our priority, and we look forward to welcoming you back. Best regards, ibis Madrid Aeropuerto Barajas

Dear Lynn Thank you for taking the time to share your feedback with us. We are truly sorry that your stay did not meet your expectations, especially during your last night in Madrid. We sincerely apologize for the issues you encountered in the bathroom and, in particular, for the presence of hair on the floor and the stains you noticed on the bedding. These are certainly not the standards of cleanliness we aim to provide, and we will share your comments with our housekeeping and maintenance teams so that these points can be reviewed and addressed. We also understand your comments regarding the size of the room and the lack of closet space. Our rooms are designed with a modern and functional concept, but we appreciate that the available space may feel limited when staying with another person and with luggage. We would also have appreciated the opportunity to assist you during your stay. Had you contacted reception to report these issues, our team would have been happy to look for an immediate solution, including, subject to availability, offering you a change of room. We are sorry that we did not have the opportunity to address your concerns while you were with us. We are also sorry that you found our breakfast too basic for your expectations, and we fully respect your decision not to take it. We regret that, overall, you did not enjoy your stay. Your feedback is very valuable to us, as it helps us identify areas where we can improve. We hope you will give us another opportunity in the future to provide you with a much more comfortable and pleasant experience. Kind regards, Javier de Lucas Director

Dear Julie M., Thank you for sharing your experience and for highlighting our convenient location and the easy access to the airport by taxi. We are sorry to hear that the size of the room did not meet your expectations. We understand that travelling with two dogs, two suitcases and their respective beds can make the available space feel rather limited. However, we would like to point out that our rooms follow the standard size and design of the Ibis brand. The Ibis concept is based on providing practical and functional accommodation. From your comments, we understand that you may not have been familiar with the typical characteristics and dimensions of Ibis rooms before your stay. We appreciate your feedback, as it helps us better understand our guests' expectations. We hope to have the opportunity to welcome you again in the future and provide you with an accommodation better suited to your needs. Kind regards, Jose Manuel Bernal Adjunto de Direccion ibis Madrid Aeropuerto Barajas

Dear Donald H., Thank you for your feedback regarding your recent stay. We appreciate your comments on our location. We regret to hear that your breakfast experience did not meet your expectations and will take your observations into account for future improvements. Best regards, Jose Manuel Bernal Adjunto de Direccion ibis Madrid Aeropuerto Barajas

Dear Natalia F. R., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location convenient and our staff friendly. It is our aim to provide a comfortable environment for all our guests. Best regards, Jose Manuel Bernal Adjunto de Direccion ibis Madrid Aeropuerto Barajas

Dear Leanne Thank you for your kind words regarding our location and hotel facilities. We are pleased to know that you found our proximity to the airport convenient. We hope to welcome you back in the future for another enjoyable stay. Best regards, Javier de Lucas Director

Dear S. Thank you for your positive feedback regarding our hotel's location. We are pleased to hear that our proximity to the airport met your needs for an overnight stay. Best regards, Javier de Lucas Manager