Dear Roberto, Thank you for your brief feedback. We appreciate your positive sentiments and hope to provide an even better experience during your next visit. Goodbye and best regards, ibis budget Madrid Aeropuerto

Dear David, Thank you very much for your wonderful review. We are delighted to hear that your stay exceeded your expectations and that you appreciated our friendly staff, cleanliness, comfort and convenient location. Our team works hard every day to provide our guests with a pleasant and comfortable experience, and it is very rewarding to know that our efforts made a difference to your stay. We truly appreciate your kind words and hope to welcome you back again in the future. We hope to welcome you again to improve upon your previous experience. Kind regards, Ibis budget Madrid Aeropuerto

Dear Paola, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the service and found our establishment to offer good value for money. As we are an airport establishment, we are located away from Madrid city centre. However, there are several public transport options available nearby to reach different points of interest in the city. We hope to welcome you again soon and have the opportunity to improve your previous experience. Kind regards, Ibis budget Madrid Aeropuerto

Dear Severina, Thank you very much for sharing your feedback with us. We are delighted to hear that the receptionist who assisted you on September 28th provided such attentive, efficient and professional service. We will be happy to share your kind words with our team, as recognition like yours is greatly appreciated and encourages us to continue providing excellent service to our guests. We hope to welcome you back again soon and provide you with another pleasant stay. We hope to welcome you again to improve upon your previous experience. Kind regards, Ibis budget Madrid Aeropuerto

Dear Jean, Thank you very much for sharing your experience with us. We are delighted to know that you appreciated the security of our facilities and that our customer service met your expectations. Comments like yours are a great motivation for our entire team and encourage us to continue providing attentive and welcoming service to our guests. We hope to welcome you back again and have the opportunity to improve upon your previous experience. Kind regards, Ibis budget Madrid Aeropuerto

Dear David, Thank you very much for sharing your feedback. We are pleased to know that you found our hotel to be an affordable and convenient option for your stay. We hope to welcome you back again and have the opportunity to improve upon your previous experience. Kind regards, Ibis budget Madrid Aeropuerto

Dear Gilda, Thank you very much for sharing your experience with us. We are pleased to know that you found our hotel to be a reasonably priced and convenient option for your transit stay, and that you appreciated our location, comfortable bedding and cleanliness. We are delighted that we could provide you with a comfortable stay during your journey. We hope to welcome you back again and have the opportunity to improve upon your previous experience. Kind regards, Ibis budget Madrid Aeropuerto

Dear Geoffrey, Thank you for taking the time to share your experience with us. We are pleased to know that Guillermo stood out for his professionalism and the way he treated you during your stay. We will certainly make sure that your kind words reach him. We are, however, sorry to hear that the service provided by other members of our team did not meet your expectations. We will investigate internally what happened, as this does not reflect our standards of quality and customer service. Regarding the room size, we understand that you may have found it smaller than expected. The dimensions of the rooms can be viewed on our website before making a reservation, together with detailed photographs. We also apologize for the inconvenience with your room keys. We will review what may have caused them to stop working after the first use. Regarding the location, we are an airport establishment, although there are several public transport options available to reach different points of interest in Madrid. Thank you again for your feedback. We hope to welcome you again and have the opportunity to improve your previous experience. Kind regards, Ibis budget Madrid Aeropuerto

Dear Jessica, Thank you very much for your kind feedback. We are delighted to hear that you found our staff friendly and professional, and that you would consider staying with us again when travelling alone for business. It is always a pleasure to know that our team helped make your stay a positive one. We hope to welcome you again soon and have the opportunity to improve your previous experience. Kind regards, Ibis budget Madrid Aeropuerto

Dear Guest, Thank you for sharing your feedback with us. We are delighted to hear that you found our staff very friendly and that their service contributed positively to your stay. We hope to welcome you again soon and have the opportunity to improve your previous experience. Kind regards, Ibis budget Madrid Aeropuerto

Dear Maria F., Thank you for your positive feedback. We are delighted to hear that you had a comfortable stay and enjoyed your time with us. Your satisfaction is our priority, and we hope to welcome you back in the future. Goodbye, ibis budget Madrid Aeropuerto

Dear Ingrid, Thank you for your kind words. We are delighted to hear that you found your stay perfect and excellent. Your positive feedback is greatly appreciated and motivates us to continue providing outstanding service to our guests. Best regards, ibis budget Madrid Aeropuerto

Dear Neesha, Thank you for sharing your experience with us. We are pleased to know that you chose our hotel for its convenient location near the airport. We are sorry, however, that the shuttle schedule did not meet your travel needs and that you therefore had to arrange an Uber to get to the airport. We understand that this can be an inconvenience, especially when travelling with a fixed flight schedule. Our airport shuttle is a paid service operating at specific scheduled times, and the timetable and conditions of the service are available on our website before making a reservation. We regret that this information did not fit your plans on this occasion and appreciate you bringing your experience to our attention. We hope to have the opportunity to welcome you again and improve your previous experience. Kind regards, Ibis budget Madrid Aeropuerto

Dear Fadel, Thank you for sharing your experience with us. We are sorry to hear about the circumstances surrounding your reservation and understand your frustration after booking the hotel by mistake. Regarding the cancellation, reservations are subject to the cancellation conditions selected at the time of booking. When a reservation is made under a non-refundable or non-cancellable rate, we are unfortunately unable to cancel it free of charge, even when the request is made shortly after the booking. We are also sorry that you experienced difficulties reaching the hotel by telephone. During periods of high activity at reception, it may sometimes take longer than expected to answer calls, and we regret the inconvenience this caused you. We understand that this was an unfortunate situation and appreciate you sharing your feedback with us. We hope to have the opportunity to welcome you on a future occasion and improve your previous experience. Kind regards, Ibis budget Madrid Aeropuerto

Dear Vilma, Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed the cleanliness of your room, the views, our breakfast, and the different dining options available at the hotel. We truly appreciate your kind comments and are pleased to know that you had such a positive stay. We hope to have the pleasure of welcoming you back in the future. Kind regards, Ibis budget Madrid Aeropuerto

Dear Francisco, Thank you for sharing your experience with us. We are delighted to know that you appreciated our convenient location close to the airport, as well as the cleanliness and comfort of the hotel. We are also pleased to hear that you enjoyed our breakfast. Your kind comments are greatly appreciated and will be shared with our team. We hope to have the pleasure of welcoming you back in the future. Kind regards, Ibis budget Madrid Aeropuerto