Dear Allen, We sincerely appreciate your positive feedback regarding your stay with us. We are pleased to know that you found good value for money and that our staff met your expectations. Your trust in our brand is very valuable. Sincerely, Ibis Budget Madrid Aeropuerto

Dear Megan, We sincerely thank you for your kind words regarding our service and the quality of our rooms. We are pleased to know that your experience was positive and that we were able to pleasantly surprise you. We look forward to welcoming you again in the future. Sincerely, Ibis Budget Madrid Aeropuerto

Dear David, We sincerely appreciate your positive comment. We are pleased to know that you found our location and prices to your liking. We look forward to welcoming you again at ibis budget Madrid Aeropuerto. Sincerely, ibis budget Madrid Aeropuerto

Estimada Jasmine L., Agradecemos sinceramente sus amables comentarios. Nos complace saber que disfrutó de su estancia y que nuestro personal contribuyó a hacerla placentera. Esperamos poder recibirla nuevamente en ibis budget Madrid Aeropuerto. Atentamente, ibis budget Madrid Aeropuerto

Dear Andrea, Thank you for sharing your experience. We regret to hear that the service you received from our reception team did not meet your expectations. Friendly, respectful, and professional service to our guests is a priority for us, and we take your feedback into consideration. We will conduct an internal review with our team to further strengthen our service and communication standards, with the goal of providing a more positive experience for our guests. We hope to welcome you back and improve upon your previous experience. Sincerely, Ibis Budget Madrid Airport

Dear Ana, Thank you for sharing such a detailed review. We are pleased to know that you found our establishment clean and comfortable, and that both the bed and air conditioning met your expectations. We also greatly appreciate your positive comments about our breakfast. Our establishment offers a functional concept, especially designed for short stays and airport travellers, which is why some additional amenities are not included in the rooms. The room dimensions and features can also be consulted on our website before making a reservation, together with detailed photographs showing the room layout, so that each guest can choose the option that best suits their needs. Regarding transportation, we appreciate you sharing your experience. We offer a shuttle service at a cost of €6 per journey, subject to the established schedule. We understand that, depending on each guest's arrival or departure time, it may be necessary to use other transportation options, and we appreciate your feedback on this matter. Thank you again for your comments, as they help us continue improving and provide increasingly clear information about the services available. We hope to welcome you again to improve your previous experience. Kind regards, Ibis budget Madrid Aeropuerto

Dear Philip E., We sincerely appreciate your positive feedback. We are pleased to know that you found good value for money and that our staff provided you with the necessary attention. We hope to welcome you again at ibis budget Madrid Aeropuerto. Sincerely, ibis budget Madrid Aeropuerto

Dear Abdelouahab, Thank you for sharing your experience with us again. We are sorry that the check-in process was complicated and that the service you received did not meet your expectations. Respectful and professional treatment, as well as clear communication, are fundamental to us, and we have taken your comments into consideration. After reviewing your reservations, we can confirm that you had booked only two rooms with breakfast for three adults. As stated on our website, our rooms have a maximum occupancy of two people. The only exception is the possibility of accommodating one child together with two adults when the child is under 2 years old. For this reason, as there were ultimately six people in total, a third room was required in order to comply with the established occupancy conditions. Regarding breakfast, the receptionist charged for three additional breakfasts, as the reservation only included three breakfasts that had already been paid for, while there were six guests in total. Regarding the room and the lack of hand soap you mentioned, we appreciate you bringing this to our attention, as this is something we need to review with our teams to prevent it from happening again. We are pleased to know that you previously had a satisfactory experience at another establishment of the brand, and we hope to have the opportunity to provide you with a more positive experience in the future. We hope to welcome you again to improve your previous experience. Kind regards, Ibis budget Madrid Aeropuerto

Dear Paul, Thank you for your kind words regarding your recent stay. We are pleased to know that you found our hotel comfortable and clean. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, ibis budget Madrid Aeropuerto

Dear Ju P., We sincerely thank you for sharing your positive experience at ibis budget Madrid Aeropuerto. We are pleased to know that you found great value in our hotel and that our staff provided you with the necessary assistance. We appreciate your observation regarding the availability of water in the vending machine; we take your comments into account to improve our services. Indeed, our location is more convenient for those traveling for specific reasons, such as flights. We look forward to the pleasure of welcoming you again on your next visit. Sincerely, ibis budget Madrid Aeropuerto

Dear Anthony, Thank you for sharing your experience. We are unaware of where you found the information that our hotel is 1.5 km from the airport, as this distance does not correspond to our location. Regarding the shuttle service, its schedules and conditions are indicated on the booking page so that you can consult them before your arrival. Regarding the difficulty contacting reception by phone, during peak times it may not be possible to answer calls immediately, as the team must prioritize in-person service. We hope to welcome you back and improve your previous experience. Sincerely, Ibis Budget Madrid Airport

Dear Eliana L., We sincerely appreciate your kind comments. We are pleased to know that your experience was satisfactory and that we met your expectations. Your opinion is very valuable to us. Sincerely, ibis budget Madrid Aeropuerto.

Dear Angelika, Thank you for sharing your experience. We regret that your interaction with our reception team left you with such a negative impression. We understand that, regardless of the workload at reception, our guests expect to receive courteous, respectful, and professional service. We have taken note of what happened and your comments regarding the service you received. We will review the situation internally with our team to understand what occurred and continue strengthening our customer service standards. We hope to welcome you back and improve upon your previous experience. Sincerely, Ibis budget Madrid Airport

Dear Nancy M., We sincerely appreciate your positive comment about our hotel. We are pleased to know that you found our facilities adequate and that the close proximity to the airport and the shuttle service were to your liking. We hope to welcome you again in the future. Sincerely, ibis budget Madrid Aeropuerto

Dear Maria M., Thank you for taking the time to share your detailed feedback. We are sorry to hear that some aspects of your arrival and stay did not meet your expectations. Regarding your check-in, we understand that having a colleague speaking loudly nearby made it difficult for you to hear the person assisting you. Professionalism and clear communication are important aspects of our service. With regard to the dining area, unfortunately, we cannot always control the behaviour of other guests. However, we would like to clarify that an individual guest's behaviour does not mean that there is a lack of hygiene or cleanliness in our dining area. We maintain our cleaning and hygiene standards to ensure a pleasant environment for our guests, and we appreciate you bringing your concerns to our attention. Regarding the airport shuttle, our service operates according to established schedules and pick-up arrangements. The exact location of the shuttle pick-up point is clearly specified on the booking website, so guests can consult this information before making their reservation. Our establishment is designed to provide a practical and functional experience, particularly for travellers using the airport, and we value your comments as they help us identify areas where we can continue to improve. We hope to welcome you again to improve your previous experience. Kind regards, Ibis budget Madrid Aeropuerto

Estimada María D. L. Ángeles, Agradecemos sinceramente su comentario positivo. Nos alegra saber que encontró nuestro hotel limpio y a nuestro personal amigable. Tomamos nota D. su observación sobre la ubicación y las opciones D. comida, y siempre estamos buscando formas D. mejorar la experiencia D. nuestros huéspedes. Atentamente, ibis budget Madrid Aeropuerto

Dear Tomasz, Thank you very much for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed your stay and that you found our staff friendly and helpful. It is also a pleasure to know that you were satisfied with the cleanliness and condition of your room, and especially that you found the mattress so comfortable. Your kind words are a great motivation for our entire team. Esperamos recibirle nuevamente para mejorar su experiencia previa. Atentamente, Ibis budget Madrid Aeropuerto