Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yours sincerely, Nidhi Patel Front Office Duty Manager Batman’s Hill on Collins

Dear Valued Guest, Thank you for your kind words regarding your recent stay at Batman's Hill on Collins. We are delighted to hear that you found our location convenient and enjoyed the comfort of our rooms. It is also wonderful to know that our housekeeping team met your expectations and that our reception staff provided you with the support you needed. Your feedback is greatly appreciated and motivates us to maintain our high standards. Yours sincerely, Nidhi Patel Front Office Duty Manager Batman’s Hill on Collins

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our prime location and found our hotel comfortable. However, we regret to learn about the difficulties you experienced with the Wi-Fi and television connectivity. We strive to accommodate various devices, including foreign models, and your experience does not reflect our usual standards. Please know that your concerns will be taken into account for future improvements. Yours sincerely, Nidhi Patel Front Office Duty Manager Batman’s Hill on Collins

Dear Mr W., Thank you for taking the time to share your detailed feedback following your recent stay at Batman’s Hill on Collins. We are pleased to hear that you found your room spacious, clean and comfortable. However, we sincerely apologise for the disappointment you experienced with the service at our reception desk. We understand how frustrating it must have been to wait for assistance without being acknowledged, particularly when you only required a brief response to your enquiry. Please be assured that guests should always feel welcomed and attended to, even when our team members are occupied with other tasks. Your comments are valuable, and we will share them with our Front Office team to reinforce the importance of acknowledging guests promptly and providing attentive service. We also appreciate your honest feedback regarding our breakfast buffet. We are sorry that the selection and overall value did not meet your expectations. Your suggestions have been noted and will be shared with the relevant team for consideration as we continue to review our breakfast offerings. Thank you again for your candid feedback. We value the opportunity to learn from your experience and improve the service we provide. We hope to have the pleasure of welcoming you back in the future and providing you with a more positive and enjoyable stay. Warm regards, Izza Maesa Front Office Duty Manager Batman’s Hill on Collins

Dear Ms. Swanson, Thank you for taking the time to provide feedback regarding your recent stay at Batman’s Hill on Collins. We appreciate the opportunity to receive and consider your comments concerning the condition of the upgraded apartment allocated to you, as well as the unpleasant odour you have indicated was present during your stay. Please accept our sincere apologies for the dissatisfaction and inconvenience that these circumstances may have caused. We acknowledge the importance of maintaining appropriate standards of cleanliness, hygiene, presentation, and overall accommodation quality throughout our property. We recognise that the condition of a guest’s accommodation is a fundamental component of the overall hospitality experience, and that guests reasonably expect their allocated apartment to be presented in a condition that is consistent with the standards of comfort and cleanliness associated with the establishment. We regret that the condition of the apartment and the odour you described did not meet your expectations. Please be assured that the concerns raised in your feedback are taken seriously. Maintaining the presentation and suitability of our accommodation facilities is an important aspect of our operational responsibilities, and feedback relating to the condition of individual apartments provides an opportunity to identify areas that may require further assessment, attention, or remedial action. Your observations regarding the apartment have therefore been duly noted and will be taken into consideration as part of our ongoing efforts to monitor and improve the standard of our facilities and accommodation services. Batman’s Hill on Collins remains committed to providing guests with a comfortable and satisfactory accommodation experience through the continued review of our housekeeping practices, property presentation, and general maintenance standards. We understand the importance of ensuring that accommodation is maintained appropriately and that any concerns relating to its condition are given due consideration. Your feedback will assist us in evaluating the aspects of our service and facilities that may benefit from further attention. Once again, please accept our apologies for the unpleasant experience you have described. We appreciate you bringing these matters to our attention and allowing us the opportunity to consider your feedback as part of our ongoing commitment to maintaining and enhancing the quality of our guest experience. Yours sincerely, Xavier Leono Front Office Duty Manager Batman’s Hill on Collins

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Batman's Hill on Collins. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yours sincerely, Nidhi Patel Front Office Duty Manager Batman’s Hill on Collins

Dear Mr E., Thank you for taking the time to share your feedback following your recent stay at Batman’s Hill on Collins. We are delighted to hear that you found your room comfortable, quiet and well equipped, and that our convenient location contributed positively to your stay. We appreciate your kind comments and are pleased that you enjoyed your experience with us. Thank you also for noting our waste segregation efforts as part of our ongoing commitment to sustainability. Guest feedback is always valuable to us as we continue striving to provide a comfortable and welcoming environment. We sincerely appreciate you choosing Batman’s Hill on Collins and look forward to the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards, Izza Maesa Front Office Duty Manager Batman’s Hill on Collins

Dear Andrea, Thank you for your kind words regarding your recent stay at Batman's Hill on Collins. We are delighted to learn that you have consistently enjoyed your time with us. Your loyalty is greatly appreciated, and we look forward to welcoming you back for many more comfortable stays in the future. Yours sincerely, Nathania Y. Front Office Duty Manager Batman’s Hill on Collins

Dear Graham, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found your room to be both quiet and comfortable, as these are key elements we strive to provide to all our guests. Your satisfaction is important to us, and we appreciate your recognition of our efforts to create a pleasant environment. Yours sincerely, Nathania Y. Front Office Duty Manager Batman’s Hill on Collins

Dear Shane, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found your room to be modern, clean, and comfortable, as we strive to maintain high standards of cleanliness and comfort in our historic building. Your kind words are greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future. Yours sincerely, Xavier Leono Front Office Duty Manager Batman’s Hill on Collins

Dear Tian W., Thank you for your kind words regarding your recent stay at Batman's Hill on Collins. We are delighted to hear that our team's friendliness, the cleanliness of your room, and our service contributed positively to your experience. It is wonderful to know that our location suited your needs for conventions and that you left with a favorable impression of Melbourne. We look forward to welcoming you back in the future. Yours sincerely, Nathania Y. Front Office Duty Manager Batman’s Hill on Collins

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay at Batman's Hill on Collins. We are delighted to hear that you found your stay comfortable and appreciated the quick and efficient service provided by our team. It is our aim to ensure a pleasant experience for all our guests, and your satisfaction is a testament to our efforts. Yours sincerely, Nidhi Patel Front Office Duty Manager Batman’s Hill on Collins

Dear Karen, Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you found your room nicely appointed and appreciated our prime location. However, we regret to learn that noise from the street impacted your ability to rest comfortably. We understand that this can affect the overall experience and encourage guests to reach out to our team for assistance during their stay. Your comments will be taken into consideration as we continually strive to enhance our guests' experiences. Yours sincerely, Xavier Leono Front Office Duty Manager Batman’s Hill on Collins

Dear Linda A., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and that the staff provided assistance in navigating the attractions of Melbourne. It is also gratifying to know that your relocation to a more comfortable room enhanced your experience. We appreciate your willingness to share your review publicly and hope to welcome you back for another stay in the future. Yours sincerely, Nidhi Patel Front Office Duty Manager Batman’s Hill on Collins

Dear Valued Guest, Thank you for your kind words regarding your recent stay at Batman's Hill on Collins. We are pleased to hear that you enjoyed our excellent location, 24/7 reception service, and breakfast offerings. Your suggestion about providing more information on nearby dining options is valuable, and we appreciate your feedback. We will consider enhancing our communication to assist future guests in exploring local eateries more effectively. Yours sincerely, Nidhi Patel Front Office Duty Manager Batman’s Hill on Collins

Dear Valued Guest, Thank you for your kind words regarding your recent stay at Batman's Hill on Collins. We are delighted to hear that you appreciated our fantastic location as well as the attentive service provided by our staff. Our team is dedicated to ensuring that all guests have a pleasant experience, and your feedback reinforces the importance of their efforts. We look forward to welcoming you back in the future. Yours sincerely, Nidhi Patel Front Office Duty Manager Batman’s Hill on Collins

Dear Valued Guest, Thank you for your positive feedback regarding our location and the breakfast service. I apologize for any disappointment you experienced concerning the availability of room service and our restaurant. We do offer breakfast as our primary meal service, and I appreciate your understanding of this policy. Your comments are valuable, and I will ensure they are taken into consideration for future enhancements. Yours sincerely, Nidhi Patel Front Office Duty Manager Batman’s Hill on Collins

Dear Valued Guest, Thank you for your kind words regarding your recent stay at Batman’s Hill on Collins. We are thrilled to hear that you found our location convenient and that the 24-hour reception contributed to your sense of safety while traveling alone. Additionally, we are pleased that our luggage storage service allowed you to enjoy the city before your departure. We hope to welcome you back in the future for another enjoyable experience. Yours sincerely, Nidhi Patel Front Office Duty Manager Batman’s Hill on Collins

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay at Batman's Hill on Collins. We are delighted to hear that you found your room spacious and clean, as well as appreciating our convenient location. We strive to provide our guests with a comfortable and welcoming experience and it is gratifying to know we met your expectations. We look forward to welcoming you back in the future. Yours sincerely, Nidhi Patel Front Office Duty Manager Batman’s Hill on Collins