Dear Mr. Adi P. R., Thank you for your kind feedback regarding your stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you found your experience comfortable and suitable for couples. Our team strives to create a welcoming atmosphere, and it is wonderful to know that we succeeded during your visit. We look forward to hosting you again in the future. Best regards, Tamara AUDY Guest Experience Manager

Dear Ms. Siew H. E. L., Thank you for taking the time to share your experience regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you had a pleasant overall experience and that our staff was able to respond promptly to your inquiries prior to your arrival. It is always gratifying to know that our team's efforts, particularly those of our Front Office Manager and Duty Managers, left a positive impression. We appreciate your feedback regarding the room conditions, specifically the noise from outside and the issues you faced with the bathtub. Your comfort is of utmost importance to us, and we understand how these factors can impact your stay. We are glad to hear that the issue with the bathtub was resolved during your second night, and we encourage you to request a room on the opposite side during your next visit for a quieter experience. We are pleased to know that you enjoyed the Afternoon Tea and chocolate hours, which are indeed highlights of our culinary offerings. Thank you once again for your constructive feedback. We hope to welcome you back in the future, and we look forward to providing you with an even more enjoyable stay. Best regards, Tamara AUDY Guest Experience Manager

Dear Ms. Suheer D., Thank you for your kind words regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that our design, cleanliness, and exceptional service made a positive impression on you. It is our aim to exceed our guests' expectations, and your feedback reassures us that we are on the right track. We look forward to welcoming you back in the future. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Esha T., Thank you for your kind words regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that your experience in the Deluxe Suite exceeded your expectations and that you found our hotel to be family-friendly. It is wonderful to know that the Accor Plus perks contributed to making your vacation enjoyable and memorable. We look forward to welcoming you back for another delightful stay. Best regards, Tamara AUDY Guest Experience Manager

Dear Ms. G., Warm greetings from Mövenpick Hotel Jakarta City Centre. Thank you for taking the time to share your feedback with us. We are pleased to know that you enjoyed our breakfast selection, appreciated the friendliness of our team, and found our location convenient. We also noticed that some areas of your stay did not fully meet your expectations. We would be grateful if you could kindly share more about your experience and let us know which aspects we could have improved, particularly regarding your accommodation, cleanliness, check-in experience, and our team service. Regarding the shower drain, please accept our sincere apologies for the inconvenience caused during your stay. We understand how uncomfortable and unpleasant it must have been to experience the drain clogging after only a few minutes of use. Following your feedback at check-out, we coordinated with our Engineering team to inspect the room, and we are pleased to confirm that the drain has now been checked and is functioning properly. Your feedback is very important to us, as it helps us better understand your experience and identify areas where we can improve. Thank you once again for taking the time to share your feedback with us. Warm regards, Tamara AUDY Guest Experience Manager

Dear Ms. Tina T. A. T., Warm greetings from Mövenpick Hotel Jakarta City Centre. Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to know that you found our hotel clean and comfortable, enjoyed the friendliness of our team, and particularly appreciated the wonderful selection offered at breakfast. It is truly encouraging to know that these aspects contributed positively to your experience. At the same time, we sincerely appreciate your constructive feedback regarding our team’s initiative and empowerment. We understand how having to seek managerial approval for simple requests, such as a glass of hot water, can affect the overall guest experience. Your comments are well noted, and we will certainly share them with our team and management to reinforce the importance of taking ownership, exercising appropriate initiative, and finding thoughtful solutions to meet our guests’ needs whenever possible. We are grateful for your honest feedback, as it provides us with a valuable opportunity to improve our service and create a more seamless and personalized experience for our guests. Thank you once again for choosing Mövenpick Hotel Jakarta City Centre and for being a valued ALL – Accor Live Limitless Silver member. We sincerely hope to have the pleasure of welcoming you back and providing you with an even more exceptional experience on your next visit. Warm regards, Tamara AUDY Guest Experience Manager

Dear Mr. Anggi P. p., Thank you for sharing your positive experience during your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you found our staff, particularly Tegar, Olivia, and Taufik, to be kind and helpful. Your feedback is invaluable, and we look forward to welcoming you back for another comfortable stay in the future. Best regards, Tamara AUDY Guest Experience Manager

Dear Ms. Tiras m., Thank you for taking the time to share your experience at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you found our location convenient and that our staff made a positive impression during your stay. It is always our goal to provide a comfortable atmosphere for our guests, especially during special occasions. We hope to welcome you back in the future for another memorable stay. Best regards, Tamara AUDY Guest Experience Manager

Dear Ms. Lauw I. L., Thank you for your kind words regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you found your room comfortable and enjoyed our breakfast offerings, along with the unique chocolate hour experience. Your appreciation for our services motivates us to continue providing memorable moments for our guests. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. M., Thank you for sharing your positive feedback and for choosing Mövenpick Hotel Jakarta City Centre for your stay. We are delighted to know that you enjoyed your stay with us. Your kind feedback is greatly appreciated and motivates our team to continue providing warm and attentive service. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Imam Jazuli Duty Manager Mövenpick Hotel Jakarta City Centre

Dear Mr. Byungtae J., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our swimming pool, delicious food, and the friendliness of our team. We sincerely apologize that some aspects of your experience did not fully meet your expectations, particularly regarding the cleanliness of the carpet and the quality and speed of our Wi-Fi connection. Your comments have been shared with the relevant departments for immediate attention and improvement. We truly appreciate your valuable feedback, as it helps us continuously improve our facilities and services. We look forward to welcoming you back to Mövenpick Hotel Jakarta City Centre and providing you with an even better experience on your next visit. Warm regards, Imam Jazuli Duty Manager Mövenpick Hotel Jakarta City Centre

Dear Mr. Jude, Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed the spacious and well-equipped room, our convenient location, and the warm service from our Front Office and Restaurant teams. It is especially gratifying to know that Dina and Addilah made a positive impression through their friendliness and helpfulness. We will certainly share your kind recognition with them and the team. We also appreciate your recommendation to your family and friends and your continued support as an ALL Accor Classic member. We look forward to welcoming you back to Mövenpick Hotel Jakarta City Centre for another enjoyable stay. Warm regards, Ruth Desy Duty Manager

Dear Mr. K., Thank you for taking the time to share such detailed feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. Kindly accept my sincerest apologies. As a valued ALL Gold member and returning guest, we did not deliver the attentive and seamless experience you had every right to expect. I understand your concern regarding the lack of clear communication before your arrival about the hotel’s occupancy and upgrade availability. While room upgrades are subject to availability on the day of arrival, we should have communicated this clearly to you beforehand so you could have a better understanding of what to expect. I would also like to inform you that there are some changes to the amenities provided compared to your previous stay, as our current hotel setup has been updated. That said, the amenities should have been prepared and placed in your room prior to your arrival. Please accept my sincere apologies for the delay in delivering the amenities. Most importantly, I fully understand your concern regarding how your feedback was handled, and I want to assure you that we take your comments very seriously. We should have taken better ownership, clearly explained the correct benefits and offerings, and provided you with a proper resolution. Your feedback regarding our team’s service and knowledge of all member benefits is greatly appreciated. We will share this with our management team to ensure we improve our approach and provide better care and attention, especially to our valued and loyal members. With all of your concerns above in mind, I am pleased to know that you enjoyed our facilities. However, I fully understand that these positive experiences do not make up for the issues you encountered during your stay. Mr. K., we truly appreciate your feedback, as it provides valuable insights that help us continually enhance our services. If your schedule permits a return visit to Jakarta, please feel free to contact me directly. I would be delighted to personally oversee your stay and ensure a seamless and memorable experience. Warm regards, Ruth Desy Duty Manager

Dear Ms. JeliaMegawati, Thank you for taking the time to share your wonderful feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to know that you enjoyed our convenient location, comfortable accommodation, afternoon chocolate tea experience, and dining offerings. It is also wonderful to hear that you had an enjoyable family stay with us. We truly appreciate your feedback regarding the Wi-Fi connection speed. Please accept our apologies for any inconvenience this may have caused. We will share your comments with the relevant team for further review and improvement. Your kind feedback and recommendation mean a great deal to us, and we look forward to welcoming you and your family back for another enjoyable stay. Warm regards, Ruth Desy Duty Manager

Dear Ms. Rina, Thank you for taking the time to share your wonderful feedback following your stay at Mövenpick Hotel Jakarta City Centre. We are delighted to know that you had a comfortable stay and were satisfied with every aspect of your experience, from the arrival and accommodation to our breakfast, facilities, and service. It is especially rewarding to hear that you felt well recognized as an ALL – Accor Live Limitless member. Your kind feedback is a great encouragement to our entire team, and we truly appreciate your 10/10 recommendation. We look forward to welcoming you back for another comfortable and enjoyable stay. Warm regards, Ruth Desy Duty Manager

Dear Mr. Syed a. A., Thank you for taking the time to share your feedback with us. I regret to hear that your experience did not meet your expectations. At Mövenpick Hotel Jakarta City Centre, we strive to provide exceptional service and accommodations for all our guests. Your comments are valuable to us, and I encourage you to reach out to our team directly should you wish to discuss your experience further. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. C., Thank you very much for your kind feedback. We are delighted to hear that you enjoyed your stay with us and appreciated our convenient location, comfortable accommodation, breakfast, and the friendliness of our staff. Your kind words are a great encouragement to the entire team. We truly appreciate your support and look forward to welcoming you back for another wonderful stay. Warm regards, Imam Jazuli Duty Manager

Dear Mr. Loh B. R. A., Thank you for taking the time to share your positive experience at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you appreciated our great location and the cleanliness of your accommodation. It is wonderful to know that you found our check-in process efficient and that you enjoyed the breakfast offerings along with the lounge service. Your feedback regarding the air conditioning is noted. We strive to maintain a comfortable environment for all our guests, and your experience will be reviewed to ensure optimal comfort during future stays. Regarding your dining experience, we apologize for any confusion that occurred with your request for ice water. Our policy is to offer complimentary water to our guests, and I regret that this was not communicated effectively during your visit. Your comments will be shared with our food and beverage team for further review and enhancement of our service to align with our guests’ expectations. We are also pleased that you enjoyed the sound insulation in your room, allowing for a peaceful retreat from the bustling city outside. Thank you again for your kind words about our staff; it is always gratifying to hear that our team has made a positive impression. We hope to have the opportunity to welcome you back in the future for another enjoyable stay. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. D., Thank you very much for your wonderful feedback. We are delighted to hear that you had a lovely five-night stay and enjoyed the friendly service provided by our team. We are especially pleased to know that our Manager was helpful and contributed to making your stay enjoyable. Your kind words are truly appreciated and will be shared with the team as encouragement. We look forward to welcoming you back for another pleasant stay in the future. Warm regards, Imam Jazuli Duty Manager