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Mercure Jakarta Kota 4 stars

Customer review rating 4.3/5 2,899 reviews

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ALLSAFE approved hotel

Mercure Jakarta Kota
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Room 1

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Children's age

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Hotel extras

  • Outdoor Swimming Pool and Fitness Center

  • Complimentary WIFI Access

  • Chinese and Western Restaurant

  • At Close Proximity to Restaurants and Shopping area

  • Spacious Room

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Cash machine
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure Jakarta Kota

Jl. Hayam Wuruk No. 123
11160
jakarta
indonesia

Tel: +62216248680

Fax: (+62)21/6008441

Check-in from 14h00

Check out up to 12h00

  • TRANSJAKARTA :  CORRIDOR 1 OLIMO

  • By plane

    SOEKARNO HATTA INTL AIRPORT At 22km / 13.67 miles

GPS :-6.149451, 106.817279

Our accommodation(s)

Mercure Jakarta Kota provides various typse of rooms from Superior, Deluxe, and Executive. Perfect for business and leisure travelers.

Superior 1 Double Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 29 m² / 312 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior Room with 2 single beds

Accessible room
  • Max. number of persons: 3
  • Area: From 29 m² / 312 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Deluxe 1 Double Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Executive Deluxe 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 56 m² / 603 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

SPICE

Type of cuisine: International

From traditional Indonesian food to Western food, experience the exceptional dining prepared by our chef.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHIAO TUNG

Type of cuisine: Chinese

Providing modern and traditional Chinese cuisine. Enjoy the special Dim Sum buffet every weekend and Public Holiday from 11am - 3pm.

Lunch

06:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KIRANA BAR

Non contractual photo

Experience a welcoming and stylist ambiance with live music, open 7 days a week from early to late

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 680 m²

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Jakarta Kota

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,899 reviews

tripadvisor

TripAdvisor Rating 4.0/5

783 reviews

good stay at mercure jakarta kota

Customer review rating 4.3/5

Widodo Solo - 14/09/2020 Confirmed reviews ALL

Stay for two nights at Mercure Jakarta Kota, hotel have high standard of cleanliness there are hand sanitizer on every corner and public area especially on elevator. Restaurant open for breakfast in the morning with new protocol very well organized and safe with minimum physical contact. Everything is good. Thanks for hospitality.

Dear Mr Rintis Eko Widodo, I cannot thank you enough for this lovely rating and good comment, The team are very happy to see it. We definitely hope to welcome you again soon! Sincerely, Riganda Togatorop - General Manager

I missed my last stay experiences

Customer review rating 4.3/5

Bob Friends - 29/03/2020 Confirmed reviews ALL

Dont think for 4* hotel provide water dispenser for plastic waste reasons will be good. It only made looks like a budget hotel. Better to provide glass bottled one where i found at mercure jakarta batavia recently

Dear Rudito Bobby , Thank you for your time for sharing your thought during your stay at Mercure Jakarta Kota. Regarding the points mentioned on your review, we apologize that we did not meet all of your expectations. We appreciate you bringing this matter to our attention therefore giving us the opportunity to improve. We have taken note of your recommendation regarding use glass bottle for support our program. Once again, thank you for your review and we look forward to welcoming you again in near future. Sincerely, Riganda Togatorop - General Manager

Friendly Hotel

Customer review rating 4.3/5

Heng Solo - 20/03/2020 Confirmed reviews ALL

Felt welcome back again. Was upgraded again, thanks.

Dear Mr Heng Aik Liang, I cannot thank you enough for this lovely rating! The team are very happy to see it. We definitely hope to welcome you again soon. Sincerely, Riganda Togatorop - General Manager

Good stay

Customer review rating 4.3/5

Linda Families - 10/03/2020 Confirmed reviews ALL

Huge room

Perfect business base camp

Customer review rating 4.3/5

Wurjanto Business - 10/03/2020 Confirmed reviews ALL

Mercure itself is an assurance of a good stay. Mercure Kota staffs are attentive and friendly (the software part). The physical facilities are well maintained (the hardware part). If I have to mention a weakness, it is the TV channels that are not stable. While the TV size is comfortably big, some active channels (e.g. Fox) are frequently inaccessible, seemingly due to the inadequacy of wire delivery capacity.

Good stay

Customer review rating 4.3/5

Jeremy L. Business - 05/03/2020 Confirmed reviews ALL

From front desk to breakfast, staff services and attitude were good. Credit to Nana from reception for her warm smile always and assistance.

Customer review rating 4.3/5

Revel T. Families - 02/03/2020 Confirmed reviews ALL

you all have a nice room, nice service but i’m sorry you all don’t have a good food. the taste is terrible in chinese restaurant and also coffee shop.

Excellent service

Customer review rating 4.3/5

Winny Couples - 29/02/2020 Confirmed reviews ALL

Always loved stay in Mercure Hotel because all staff very feel welcome.. And specially mr Alam in front office he is helpfull and best smile...

Dear Winny, Thank you for taking your time to share your experience at Mercure Jakarta Kota. We are glad to know that you enjoyed your stay with us and your kind words have been conveyed to Mr Alam and he is glad he could be of assistance. We are looking forward to welcome you back in the nearest future. Sincerely, Riganda Togatorop - General Manager

My Best Vacation

Customer review rating 4.3/5

Mirsajuneti Friends - 29/02/2020 Confirmed reviews ALL

Best Vacation in Jakarta at Mercure Jakarta kota. Nice and comfortable hotel .. Enjoy stay in mercure hotel. Staff very welcome and always smile and greeting. Best service check in until check out. Front office very nice.. specially mr Alam he is expland about where restaurant swimming pool bar.. Thank you pak alam for your hospitality.. Success for you

Dear Ms Mirsajuneti , Thank you for taking the time and effort to fill up our online survey regarding your recent stay at Mercure Jakarta Kota. We are thrilled to read your positive comment of our hotel and very happy to know that you enjoyed the service and facilities. Your kind words have been conveyed to Alam and he is glad he could be of assistance. We are looking forward to welcome you back in the nearest future. Sincerely, Riganda Togatorop - General Manager

Nyaman

Customer review rating 4.3/5

Dira Families - 29/02/2020 Confirmed reviews ALL

Worth the money

Ibu Dira yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Jakarta Kota. Sangat menyenangkan bagi kami menerima umpan balik positif Anda. kami berharap kunjungan Anda berikutnya akan senyaman sebelumnya. Hormat kami, Riganda Togatorop - General Manager

Nice

Customer review rating 4.3/5

Willy Families - 29/02/2020 Confirmed reviews ALL

Thank you for the hospitality

Dear Mr Willy, Thank you for your feedback regarding your recent stay with us. I am so glad that you find our hotel is nice and I am most proud to learn of the team provide you with great hospitality. We look forward to welcoming you back for another great stay. Sincerely, Riganda Togatorop - General Manager

Awesome

Customer review rating 4.3/5

Raka M. Solo - 28/02/2020 Confirmed reviews ALL

Mercure jakarta kota was awesome. The room size was huge enough. The dimsum restaurant was fantastic!! The most important is the staff. Ade from reception was really nice. Good job

Dear Raka m., Thank you for your time for sharing your experience during your stay at Mercure Jakarta Kota. We are glad to know that you love our Dim Sum and our room size has benefited you. More that that It was a pleasure to be able to provide you with an excellent service during your stay. Your kind words have been conveyed to Ade and she is glad he could be of assistance. We are looking forward to welcome you back in the nearest future Sincerely, Riganda Togatorop - General Manager

Good

Customer review rating 4.3/5

Winando A. Business - 28/02/2020 Confirmed reviews ALL

Good place, good service

Dear Winando A., Thank you for taking the time and effort to fill up our online survey regarding your recent stay at Mercure Jakarta Kota. It is nice to know that you had a great experience during your stay. Please be sure that we will continue to give the best service and facilities in the future. Once again thank you and hope to see you again very soon. Sincerely, Riganda Togatorop - General Manager

Internet / smoking policy

Customer review rating 4.3/5

Edward S. Friends - 25/02/2020 Confirmed reviews ALL

I have stayed this trip for 9 days .. visiting with my brother from Singapore and school. Smoking policy needs to be changed as my clothes smelled like an ashtray when coming back to Thailand. The internet terrible as I was not able connect to do my homework on line...rarely a wifi signal in my room ...1114

Dear Mr Edward S., I would like to sincerely thank you for keep staying with Mercure Jakarta Kota and taking your precious time to share your feedback . We do apologize for the unpleasant experience you had during your stay with us. Knowing that you really need high Internet speed, we have done some projects to make the internet on your favorite room faster than your recent stay. I hope your previous experience does not change your trust in us. Sincerely, Riganda Togatorop - General Manager

Outstanding

Customer review rating 4.3/5

Anonymous Business - 25/02/2020 Confirmed reviews ALL

Strategic location , near from entertainment district , good service from the staff and room also ❤️

Great service, friendly receptionist and management.

Customer review rating 4.3/5

Hendri S. Solo - 20/02/2020 Confirmed reviews ALL

Nice location, friendly receptionist and very clean room. I always stay here if i am visiting jakarta

Need improvement

Customer review rating 4.3/5

Irina Couples - 20/02/2020 Confirmed reviews ALL

The hotel is quite old. It smells like mold and the carpet doesn’t seam so clean. Also it is harder to push your luggage through the carpet than through sand! The shower was really poor. We were received by a bad a receptionist who didn’t have the best mood nor spoke/understood english. If you’re a tourist, the location isn’t the best neither.

Dear Ms Irina, Thank you for taking your value time to share your feedback which will help us to provide the better facilities and services and we do apologize for the unpleasant experience you had during your stay with us. We have shared this issue to our team and now we are working on improving our facilities and services with more controlling to avoid this situation happen again in the future. Again, please accept our sincere apologize for the inconvenience caused and most of all thank you for bringing this information to our attention and giving us opportunity to improve. We look forward to the possibility to welcome you as our guest again in the near future. Sincerely, Riganda Togatorop - General Manager

good stay

Customer review rating 4.3/5

Asrini R. Families - 17/02/2020 Confirmed reviews ALL

I like the facilities and location that is easily to reached

Nice Stay

Customer review rating 4.3/5

Tapan K. M. Families - 12/02/2020 Confirmed reviews ALL

Hotel was nice. All provision was satisfactory.

Internet ok now

Customer review rating 4.3/5

Philip S. Solo - 10/02/2020 Confirmed reviews ALL

Usual nice stay. The bugs on the internet have been worked out and had no problem.

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