Mercure Jakarta Kota 4 stars

Customer review rating (ALL Rating) 5.0/5 574 reviews

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Jl. Hayam Wuruk No. 123, 11160 JAKARTA, Indonesia

Description

Hotel extras

  • Outdoor Swimming Pool and Fitness Center

  • Complimentary WIFI Access

  • Chinese and Western Restaurant

  • At Close Proximity to Restaurants and Shopping area

  • Spacious Room

Our accommodation(s)

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Hotel location

Mercure Jakarta Kota

Jl. Hayam Wuruk No. 123
11160 JAKARTA
Indonesia

GPS:-6.149451, 106.817279

Telephone
Fax +62 21 6008441

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  5.0/5  574 reviews

TripAdvisor Rating  4.1/5  890 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Rustam M. Solo - Confirmed reviews ALL

Good

Dear rustam m., We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurely Yours Teuku Rusiansyah General Manager

Customer review rating 5.0/5

Mustopa D. H. Families - Confirmed reviews ALL

Friendly staff, good food, i love it Thank you

Dear Mustopa d. H., We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurely Yours Teuku Rusiansyah General Manager

Nice stay at the heart of Glodok with affordable price and comfortable room

TripAdvisor rating 5.0/5

LuciaPrihandini TripAdvisor review

Nice stay at the heart of Glodok with affordable price and comfortable room. Thank you Mba Mega, Mas Frans and all Mercure Jakarta Kota staffs for great services and hospitality.

Dear LuciaPrihandini, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurely Yours Teuku Rusiansyah General Manager

Very Disappointed! Bad experience! Never back again! Trauma!

TripAdvisor rating 1.0/5

Melya B TripAdvisor review

This time we stayed this hotel on November very disappointed! When rainy day, the water come through windows make the room mouldy, AC filter was filthy not working properly looks very poor management and maintenance! The bed sheet stained, we asked the cleaner to changed everyday still we got the stained sheet and top of that the towels we got was't look like towel ( grey colour and strings came out from the towels and have the name too, Yuck!) We got sick/ bad coughing when we back home! Not 2 or 3 days we stayed but 2 weeks!

Dear melyab2016, Thank you for taking the time to share your experience with us. We sincerely regret to learn about the many issues you encountered during your stay in November, especially as your stay extended over two weeks. Please accept our deepest apologies for the inconvenience caused by the water leakage during rainy weather, the condition of the air-conditioning filter, as well as the cleanliness concerns regarding the bed sheets and towels. This is certainly not the standard of comfort, hygiene, and maintenance that we aim to provide, and we fully understand how disappointing and frustrating this must have been for you. We are particularly concerned to hear that these conditions may have affected your health after returning home. Guest well-being is our top priority, and your feedback has been shared with our management, housekeeping, and engineering teams for immediate review and corrective action. We are taking this matter seriously to ensure improvements are made and that such issues do not recur in the future. Once again, we truly apologize for your unpleasant experience and appreciate your feedback, as it helps us identify areas that require urgent attention. We hope to have the opportunity to regain your trust and provide you with a much better experience should you consider staying with us again. Sincerely, Mercurely Yours Teuku Rusiansyah General Manager

Customer review rating 5.0/5

Pon P. Families - Confirmed reviews ALL

Everything good

Dear Pon P., We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurely Yours Teuku Rusiansyah General Manager

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Other web-users rate our hotel

  • 426 reviews 8.6/10 Location
  • 849 reviews 7.7/10 Room
  • 855 reviews 8.9/10 Service
  • 44 reviews 7.1/10 WiFi
  • 468 reviews 7.9/10 Cleanliness
  • 329 reviews 4.4/10 Vibe
  • 226 reviews 8.5/10 Breakfast
  • 207 reviews 9.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.