Mercure Jakarta Kota 4 stars

Customer review rating (ALL Rating) 4.9/5 212 reviews

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Description

Hotel extras

  • Outdoor Swimming Pool and Fitness Center

  • Complimentary WIFI Access

  • Chinese and Western Restaurant

  • At Close Proximity to Restaurants and Shopping area

  • Spacious Room

Our accommodation(s)

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Hotel location

Mercure Jakarta Kota

Jl. Hayam Wuruk No. 123
11160 JAKARTA
Indonesia

GPS:-6.149451, 106.817279

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  212 reviews

TripAdvisor Rating  4.0/5  881 reviews

Certificate of excellence 2024

Menyenangkan

TripAdvisor rating 5.0/5

Rahmangaos Families - TripAdvisor review

Check in process very fast, Cozy room, clean, tidy, and well maintain Nice view of swimming pool, and staff friendly and helfull, Buffett variatif tasty. It recommended to my family and I will be back in the nearest future. Thank for all mercure

Dear Rahmangaos, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurely Yours, Teuku Rusiansyah - General Manager

Wonderful Experience

TripAdvisor rating 5.0/5

363ahek TripAdvisor review

Nice hotel and cozy. During stay here i haven’t met any problem. The room very clean, spacious and has a good view. My experience was quite positive. The hotel boasts a wonderful atmosphere, excellent service and friendly staff, keep it up🥰🥰

Dear 363ahek, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurely Yours, Teuku Rusiansyah - General Manager

Not Worth for the Money Spent Here

TripAdvisor rating 3.0/5

652guardiana TripAdvisor review

Very old hotel, even the hairdryer is like vacuum cleaner. Some staffs don't even know about your Accor status tier. Welcome drink is non alcoholic for silver member. Room is a bit dusty and smell of cigarette is very strong even though its non smoking room.

Dear 652guardiana, Thank you for taking the time to tell us about your experience at the Mercure Jakarta Kota. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercurely Yours, Teuku Rusiansyah - General Manager

hotel recommendations in Jakarta

TripAdvisor rating 5.0/5

Araiq A TripAdvisor review

My second trip to this hotel, all the facilities never disappoint, all the crew were also friendly and skilled. connecting room which is quite spacious for the lowest type, and also good breakfast. but I tried to contact the reservation team via email, telephone and WhatsApp with no response. please improve for reservation team.

Dear MIQBALT22, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurely Yours, Teuku Rusiansyah - General Manager

Good stay

Customer review rating 4.0/5

Nathalia Solo - Confirmed reviews ALL

Its my second time in Mercure Jakarta Kota. Wonderful experience. This time i got the executive room which was clean & neat.

Dear NATHALIA MERARY SAMAHATI , Mrs We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurely Yours, Teuku Rusiansyah - General Manager

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Other web-users rate our hotel

  • 251 reviews 9.1/10 Location
  • 497 reviews 8/10 Room
  • 598 reviews 8.8/10 Service
  • 32 reviews 7.3/10 WiFi
  • 288 reviews 8.2/10 Cleanliness
  • 184 reviews 4.8/10 Vibe
  • 134 reviews 7.6/10 Breakfast
  • 128 reviews 9.1/10 Value

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