Mercure Jakarta Kota 4 stars

A comment to note that is that despite all the promos, specials applied for on mail sent by Accor the actual rate charged keeps going up every time I stay. Agoda is cheaper As I trusted the hotel to give me "the best rate" for booking direct ie; no commission to pay, I suppose can only call me stupid for not checking until too late

Thank you again for your hospitality during my stay at Mercure Jakarta Kota especially for the front office. I always love to have room upgrading at this hotel due to my Platinum member status. I will stay to this hotel again for the next trip.

I stay in Mercure Jakarta Kota Hotel because I have Christmas event at the ballroom there. And Im very statisfied stay there and using all the facilites there. Thankyou mercure.

Humble staff,stategic location,clean,larger room,comfortable

Size of room is large and strategies location.

Pleasant experience, reasonable rates. Good service from reception, room service, housekeeping and restaurant. Food quality spread at the breakfast buffet was average. The bathroom had bath towels but no hand towel and no face towel. I had to call housekeeping and was told hand towels and face towels are provided only on request. I find that strange for Mercure standard. Otherwise a pleasant stay and reasonable value for money at that location.

Hi, I always stay in mercure or any accor hotel because I always love the service and the quality. So far, this is not the best mercure Ive stayed in. The room smell dusty, the bed isn't as comfortable as normally, the furniture And bathroom already look old . Everything doesnt look fresh, its not like the normal standard for mercure. The lobby area doesnt looks clean and the sofa is worn out . The hallway area just crummy as well. Before we were planning to stay in smoking room but the whole floor just smell so strong because there is bad air ventilation, so its even suffocating for a smoker . Maybe Mercure can solve the problem later. The staff isnt bad, but I have a bit concern with frontdesk with the way she answered the phone or when we are about to check in. She doesnt have a good customer service quality if I have to compare it with most accor hotels Ive been stayed. I realize that price is cheaper even compared to mercure alam sutera. But I think people dont mind to pay extra for better comfort and service . I think that’s my only feedback, but so far I always love to stay in any accor hotel.

Food is good, love the dimsum! Internet is fine Excellent service

The Mercure Jakarta Kota's team were very friendly and very helpful. Thank you for you kind attention and cooperation :)

I thoroughly enjoyed staying in the Mecure and will continue to stay there whenever I come to Jakarta. The staff at the restaurant are brilliant and they are very perceptive to the needs of the guests. However, I think the front-desk check in can be much better. This is not the first time, but I always have to re-code my keys cos it cannot open the door. This time, the safe was spoilt and I could not keep my valuables with peace of mind. Also, when I asked for a non-smoking room i was not able to secure a single bed but had a double. While this is a small issue, surely something could have been done. Nonetheless, I would still stay in the Mecure the next time I come.

Have stayed in this hotel many times. I now review this hotel for tourist perspective. Older hotel but have been renewed few years ago, the room is quite big (like most older designed hotel). The Transjakarta bus stop is just in front of the hotel so very convenience if you plan to use it. They also have shuttle to old town area. The hotel is also near plenty of restaurants that open until midnight within walking distance. The double bed is big 180cm rather than newer hotel which usually 160cm. Quite comfy although a bit soft and they provide 4 pillows which 2 is a little longer pillow. Water pressure in shower is better than the last time I visit last year.

The location is OK and room comfortable, but the facility of the Laundry bag didn't have and the electric switch is very limited

Room very clean and have a nice ambience. Hotel staf was quite nice and helpfull. Tho theres no handtowel and i have to ask for another pair sandals and toothbrush. But it was quite nice

Have stayed at Mecure Kota on previous occasions, and will continue to make this property my hotel accommodation of choice.

Good Place.