Mercure Jakarta Kota

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Mercure Jakarta Kota 4 stars

Customer review rating (ALL Rating) 4.5/5 75 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Outdoor Swimming Pool and Fitness Center

  • Complimentary WIFI Access

  • Chinese and Western Restaurant

  • At Close Proximity to Restaurants and Shopping area

  • Spacious Room

Hotel location

Mercure Jakarta Kota

Jl. Hayam Wuruk No. 123
11160 JAKARTA
Indonesia

Telephone +62 21 6248680

Fax +62 21 6008441

Contact email

  • TRANSJAKARTA:  CORRIDOR 1 OLIMO

  • By plane

    SOEKARNO HATTA INTL AIRPORT At 22km / 13.67 miles

GPS:-6.149451, 106.817279

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Mercure Jakarta Kota provides various typse of rooms from Superior, Deluxe, and Executive. Perfect for business and leisure travelers.

Our guest reviews

Our guest reviews for
Mercure Jakarta Kota

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  75 reviews

TripAdvisor Rating  4.0/5  804 reviews

Extremely friendly staff

Customer review rating 5.0/5

Sepbrina R. Families - Confirmed reviews ALL

I was here for my father’s birthday. An excellent place, mainly because of the incredibly caring staff. Especially Adevita, Ulihta , and Gayah from reservation team. They prepared a slice of birthday cake for my dad ❤️ Thanks a lot ! Definitely will come back.

Dear Ms Sepbrina r., We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. Happy belated birthday to your father. We are delighted and proud to receive your comments, specifically all team members whose names have been mentioned by you. The team and I wish to welcome you back again soon at Mercure Jakarta Kota. Sincerely, Teuku Rusiansyah - General Manager

Well spent staycation

Customer review rating 5.0/5

Novangel Families - Confirmed reviews ALL

Second time staycay after pandemic in this hotel (1st one was with my friends). Soooo glad I choosed Mercure for my family short staycay. Our 3d2n stay was so memorable. I booked several rooms & when I got there before check in time, some of the room already ready beforehand which made it easier to manage the room for my family. The rooms is quite spacious & have a good view (especially the room which got upgraded). Everything was in a good, besides for the lounge bar, it was closed during my stay & I think it opened again on the day I was checking out. The receptionist was very very helpful and kind, specially thanks to Mrs. Ulihta & Daniel for fully assisting us during our stay, as well as Ena who welcomed my family during breakfast. Definitely gonna come back here again for our next staycation ✨

Dear Ms Nova Vinesia Panjaitan, Thank you very much for sharing your happy stay at our Hotel in very detail. It is very pleasing to read your comments and your kind words have been conveyed to our team and they are glad they could be of assistance. Please be sure that we will continue to give the best service and facilities in the future. We are looking forward to welcome you back in the nearest future. Sincerely, Teuku Rusiansyah - General Manager

Good value for money

TripAdvisor rating 3.0/5

455philip TripAdvisor review

One of cheapest list hotel i ever stayed. But, was one of the biggest room i ever experienced. The room comfort was very good. Clean enough, bed was comfortable, bathroom was clean and fully functioned. But one think for sure: we hate smoke smell. And i got a smoking room even after i mentioned it by phone. The hallway had very strong smoke odor and there was ashtray in my room with slight smoke smell. Pity, or else i think i had a 5star experienced with this hotel.

Dear 455philip, I would like to thank you for taking the time to inform us of your experience during your recent visit with us. It is with sincere regret that I note your dissatisfaction during your stay with us. I appreciate you bringing this matter to our attention therefore giving us the opportunity to improve. The experience you have been through does not in any way represent the quality of standards we strive for, and indeed customarily maintain in Mercure Jakarta Kota. Please accept my sincere apologies for the disappointment these incidents have caused you. We have taken serious note of your comments. We have reviewed your feedback and have taken corrective actions to prevent this again recurrence. Your comment and valuable feedback are very much appreciated and will certainly assist us in our efforts to continuously improve our services in the future. We are looking forward to having the pleasure and opportunity of welcoming you back to Mercure Jakarta Kota. We will do our utmost to make your next stay better than the previous one. Sincerely, Teuku Rusiansyah - General Manager

Good Place

TripAdvisor rating 5.0/5

hendrahartono28 TripAdvisor review

i think this hotel very impressive for placement location hotel. very stategic. you not need to walk out to find food or snack. just order online. everything they have it. and near to chandra's building. this building very iconic at pancoran.

Dear Hendrahartono28, Your review is greatly appreciated and we loved to see it! I am happy to know that our Hotel location has benefited you. The team and I wish to welcome you back again soon at Mercure Jakarta Kota. Sincerely, Teuku Rusiansyah - General Manager

Good stay

Customer review rating 5.0/5

Sepbrina R. Friends - Confirmed reviews ALL

Staff were very welcoming and polite The food was awesome and the staff went above and beyond to accommodate me The rooms were amazing I will definitely be back

Dear Ms Sepbrina R., Thank you very much for sharing your happy stay at our Hotel in very detail. It is very pleasing to read your comments and your kind words have been conveyed to our team and they are glad they could be of assistance. Please be sure that we will continue to give the best service and facilities in the future. We are looking forward to welcome you back in the nearest future. Sincerely, Teuku Rusiansyah - General Manager

Good stay and room

Customer review rating 4.5/5

Dera F. Couples - Confirmed reviews ALL

Really happy to stay here..

Dear Ms Rara Ruziqa, Thank you for taking your time and effort to fill up our online survey regarding your recent stay at Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again thank you and hope to see you again very soon. Sincerely, Teuku Rusiansyah - General Manager

Customer review rating 5.0/5

Damayanti Business - Confirmed reviews ALL

Nothing complaining everything was good the staff are nice..

Dear Ms Damayanti Barimbing, Thank you for taking the time and effort to fill up our online survey regarding your recent stay at Mercure Jakarta Kota. We gratefully received the comment that you such had a pleasant stay and I was motivated by your comment to keep the outstanding service in the future. Your encouraging comments will be relayed to the team. Once again thank you and looking forward to welcoming you again very soon. Sincerely, Teuku Rusiansyah - General Manager

Unfortunately not really satisfied with everything

Customer review rating 2.5/5

A.rahman Solo - Confirmed reviews ALL

Overall not satisfied while stay.

Dear Mr Rahman Solihin Abdul , Thank you for taking your value time to share your feedback which will help us to provide the better facilities and services. We do apologize for unpleasant experience you had during your stay with us. Rest assured, we will being looking to bring the necessary improvement on the highlight point with more controlling to avoid this situation happen again in the future. Again, please accept our sincere apologize for the inconvenience caused and most of all thank you for bringing this information to our attention and giving us opportunity to improve. Thank you again for sharing your feedbacks. I do hope to be able to welcome you back again and better serve you in the near future. Sincerely, Teuku Rusiansyah - General Manager

Average

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

Not clean/ hygiene, dust every where, quarantine cutlery was opened from the plastic by hotel side and contact directly with the food. What a nasty.

Dear Mr Albert Lawrence, Thank you for taking your value time to fill up our online survey regarding your recent stay at Mercure Jakarta Kota. I wish to apologize for unpleasant experience you had during your stay with us. Rest assured, we will being looking to bring the necessary improvement on the highlight point with more controlling to avoid this situation happen again in the future. Again, please accept our sincere apologize for the inconvenience caused and most of all thank you for bringing this information to our attention and giving us opportunity to improve. Thank you again for sharing your feedbacks. I do hope to be able to welcome you back again and better serve you in the near future. Sincerely, Teuku Rusiansyah - General Manager

Nice room and good service at all

Customer review rating 5.0/5

I G. M. P. Solo - Confirmed reviews ALL

The cleanliness of the room and the staffs are very friendly. Very comfortable to stay for 5 days even for quarantine.

Dear Mr I Gede Meyprimananda P., Thank you for sharing your experience at Mercure Jakarta Kota We are thrilled to read your positive comment of our hotel and very happy to know that you enjoyed the service and facilities. Your kind words have been conveyed to Mr Daeng and he is glad she could be of assistance. We are looking forward to welcome you back in the nearest future. Sincerely, Teuku Rusiansyah - General Manager

Excellent service. Very prompt in attending to the guest's needs.

Customer review rating 4.5/5

Sharifah Solo - Confirmed reviews ALL

Very comfortable and the hospitality was very pleasant.

Dear Ms Sharifah Hazeena Binti Zainuddin , Thank you for taking your time and effort to fill up our online survey regarding your recent stay at Mercure Jakarta Kota. We gratefully received the comment that you had a pleasant stay and I was motivated by your comment to keep the outstanding service in the future. Your encouraging comments will be relayed to the team. Once again thank you and looking forward to welcoming you again very soon. Sincerely, Teuku Rusiansyah - General Manager

Thank you for caring so well

Customer review rating 4.0/5

Tobi Solo - Confirmed reviews ALL

Couldn't have imagined better care and support for my quarantine stay. Thank you so much again

Dear Mr Tobias Klanner , Thank you for sharing your experience at Mercure Jakarta Kota. We are thrilled to read your positive comment of our hotel and very happy to know that you enjoyed the service and facilities. Your kind words have been conveyed to Wewe and she is glad she could be of assistance. We are looking forward to welcome you back in the nearest future. Sincerely, Teuku Rusiansyah - General Manager

good stay

Customer review rating 4.5/5

Fenryco P. Solo - Confirmed reviews ALL

nice staffs. clean and spacious room. really good services

Dear Mr Fenryco p., Thank you for sharing your experience at Mercure Jakarta Kota. We are thrilled to read your positive comment of our hotel and very happy to know that you enjoyed the service and facilities. Your kind words have been conveyed to our team and they are glad they could be of assistance. Rest assured that we will being looking to bring the necessary improvement on the highlight point. Thank you for letting us know. We are looking forward to welcome you back in the nearest future. Sincerely, Teuku Rusiansyah - General Manager

Well located

Customer review rating 4.0/5

Ibm Couples - Confirmed reviews ALL

Good and fast serve

Dear Mr Bagus, We very much appreciate your comments regarding your stay at Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one Sincerely, Teuku Rusiansyah - General Manager

Excellent location.

Customer review rating 4.0/5

Jie T. T. Solo - Confirmed reviews ALL

Trans Jakarta bus stop just in front of the hotel and plenty of restaurants & street food around the hotel.

Dear Mr Jie Tjhong Tjhoen, Thank you for taking your time and effort to fill up our online survey regarding your recent stay at Mercure Jakarta Kota. Your feedback matters to us that it is through feedback such as yours that we are able to improve the quality of our products and services. I am glad that you had a good experience at our hotel in overall. Rest assured that we will being looking to bring the necessary improvement on the highlight point. Thank you for letting us know. Thank you again for sharing your feedbacks. I do hope to be able to welcome you back again and better serve you in the near future. Sincerely, Teuku Rusiansyah - General Manager

Good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Staff very polite and friendly

Dear Mr Jonathan Suriadi , Thank you for taking a few moments out of your day to fill up our online survey regarding your recent stay at Mercure Jakarta Kota. It means so much to us to see that our service made a difference. Our staff is our greatest strength here at Mercure Jakarta Kota. Our team hopes to have the chance to welcome you back again soon! Sincerely, Teuku Rusiansyah - General Manager

Well located, spacious room

Customer review rating 3.0/5

Augy W. Business - Confirmed reviews ALL

Good stay during quarantine with a little inconvenience.

Dear Augy W., Thank you for taking your time and effort to fill up our online survey regarding your recent stay at Mercure Jakarta Kota. Please rest assured that your feedback matters to us that it is through feedback such as yours that we are able to improve the quality of our products and services. I wish to apologize on this occasion. Rest assured that we will being looking to bring the necessary improvement on the highlight point. Thank you for letting us know. Once again, thank you for your feedback and we do hope that we will have the pleasure to better serve you again in your future trips to Jakarta. Sincerely, Teuku Rusiansyah - General Manager

Balance

TripAdvisor rating 4.0/5

Haikal156 TripAdvisor review

A nice and comfortable hotel, enjoying the convenience of resting with friends and family in a very strategic location in the middle of the capital city. With a strategic location it's easy to reach all the goals we want.

Dear Haikal156, Thank you for share your thought about us at Tripadvisor following your recent visit. We are glad to know that you had good experience and our location has benefitd you. We look forward to welcoming you back for another great stay ! Sincerely, Riganda Togatorop - General Manager

Short visit at Mercure Jakarta Kota

TripAdvisor rating 4.0/5

Budijanto W Solo travel - TripAdvisor review

Thank you again for your hospitality during my stay at Mercure Jakarta Kota especially for the front office. I always love to have room upgrading at this hotel due to my Platinum member status. I will stay to this hotel again for the next trip.

Second visit not experience a great service.

TripAdvisor rating 3.0/5

MyA2567 Families - TripAdvisor review

It's my second visit to this hotel. The room was quite large and the service was great. But this second visit I have to give average rate. We found small shards of glasses and my husband almost injured by it. I reported to operator and front desk and NO ONE APOLOGIZED for this happened. I requested to vacuum the room and I had to call twice before they came. But overall the other service was great.

Dear Valued Guest, I would like to thank you for taking the time to inform us of your experience during your recent visit with us. It is with sincere regret that I note your dissatisfaction during your stay with us. I appreciate you bringing this matter to our attention therefore giving us the opportunity to improve. The experience you have been through does not in any way represent the quality of standards we strive for, and indeed customarily maintain in Mercure Jakarta Kota. Please accept my sincere apologies for the disappointment these incidents have caused you. We have taken serious note of your comments. We have reviewed your feedback with the Front office and Housekeeping and have taken corrective actions to prevent this again recurrence. Your comment and valuable feedback are very much appreciated and will certainly assist us in our efforts to continuously improve our services in the future. We are looking forward to having the pleasure and opportunity of welcoming you back to Mercure Jakarta Kota. We will do our utmost to make your next stay better than the previous one. Yours Sincerely, Riganda Togatorop - General Manager

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