Mercure Jakarta Kota

Mercure Jakarta Kota 4 stars

Customer review rating (ALL Rating) 4.6/5 94 reviews

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Hotel extras

  • Outdoor Swimming Pool and Fitness Center

  • Complimentary WIFI Access

  • Chinese and Western Restaurant

  • At Close Proximity to Restaurants and Shopping area

  • Spacious Room

ALLSAFE approved hotel

Hotel location

Mercure Jakarta Kota

Jl. Hayam Wuruk No. 123
11160 JAKARTA
Indonesia

GPS:-6.149451, 106.817279

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Mercure Jakarta Kota provides various typse of rooms from Superior, Deluxe, and Executive. Perfect for business and leisure travelers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  94 reviews

TripAdvisor Rating  4.0/5  812 reviews

Ok but needs overall improvement

Customer review rating 5.0/5

Pudji L. Families - Confirmed reviews ALL

Staff is ok, food ok, the ambience is sort of, old school. Not that its a problem, maybe the hotel theme is vintage/classic, but improvement in some areas of the hotel, including the room, is a must

Dear Ms Pudji Ika L. , Thank you for taking your time and effort to fill up our online survey regarding your recent stay at Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Rest assured that we will being looking to bring the necessary improvement on the highlight points. Thank you for letting us know. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teuku Rusiansyah - General Manager

Well located, good stay

Customer review rating 5.0/5

Faza Families - Confirmed reviews ALL

Although the hotel is rather old, the staff are very kind and helpful

Dear Mr Faza, Thank you for taking your time and effort to fill up our online survey regarding your recent stay at Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Rest assured that we will being looking to bring the necessary improvement on the highlight points. Thank you for letting us know. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teuku Rusiansyah - General Manager

Why is Mercure keeping this hotel?

TripAdvisor rating 2.0/5

bobcat2153 Families - TripAdvisor review

Accor offered a cheap price for this hotel in the old Kota part of Jakarta which is run down much like the hotel. The hotel is old and with a bit of renovation and upkeep could be quite nice. It seems Mercure is understaffing and underresourcing this hotel and does no credit to their brand. Fix it up or sell it as it falls well short of usual standard. At 8am couldn’t get to pool as area locked as there are no staff. Pool shuts at 6pm !

Dear Bobcat2153, Thank you for taking your value time to share your feedback which will help us to provide the better facilities and services and we do apologize for the unpleasant experience you had during your stay with us. Rest assured that we will being looking to bring the necessary improvement on the highlight points. Thank you for letting us know. Thank you again for sharing your feedbacks. I do hope to be able to welcome you back again and better serve you in the near future. Sincerely, Teuku Rusiansyah - General Manager

Good Stay

Customer review rating 5.0/5

Anya R. M. Families - Confirmed reviews ALL

Good location (near from mangga besar, halte busway olimo), Nice & friendly staff, hotel clean, large bedroom, good WiFi

Dear Mr Anya Rafa M., Thank you for taking your time and effort to fill up our online survey regarding your recent stay at Mercure Jakarta Kota. We are delighted and proud to receive your comments and definitely hope to welcome you again soon! Sincerely, Teuku Rusiansyah - General Manager

Good except for credit of points

Customer review rating 4.5/5

Heng Friends - Confirmed reviews ALL

Service, Recognition & Location was the primary considerations for staying at your good hotel with the condition of rooms acceptable only and needing renovation soon. (Next time for renovation, removed the bathtub if necessary) Sadly, most of your previous staff no longer works at this hotel as they were exceptional with previous services. Total got 5 bookings from 7th - 22nd September 2022, but only got credited with one stay from 7th - 14th September and another minimum credit from 14th - 22nd September using points and thus negligible points. Before staying at your good hotel get credited at least two room bookings for the same date, but this time only one room. Thought Accor policy is for two rooms? Thanks.

Dear Mr Heng Aik Liang, Thank you for taking your time and effort to fill up our online survey regarding your recent stay at Mercure Jakarta Kota. We are pleased to learn that you had overall good experience during your recent stay with us. Your kind words have been conveyed to Fita and she is glad she could be of assistance. Furthermore we regret to learn that you had disappointment about your points, allow us to investigate this matter. We sincerely hope that this unfortunate experience will not impair your confidence in the Accorhotels network especially Mercure Jakarta Kota. We are looking forward to having the pleasure and opportunity of welcoming you back to Mercure Jakarta Kota. We will do our utmost to make your next stay better than the previous one, which is always our aim and goal. Sincerely, Teuku Rusiansyah - General Manager

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Other web-users rate our hotel

  • 41 reviews 9.4/10 Location
  • 132 reviews 7.8/10 Room
  • 157 reviews 8.1/10 Service
  • 15 reviews 6.7/10 WiFi
  • 75 reviews 8.1/10 Cleanliness
  • 50 reviews 9.4/10 Comfort
  • 47 reviews 6.1/10 Amenities
  • 47 reviews 3.9/10 Vibe

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