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Mercure Jakarta Kota 4 stars

Customer review rating (ALL Rating) 4.3/5 2,946 reviews

ALLSAFE approved hotel

Mercure Jakarta Kota
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+ 21 Services

Hotel extras

  • Outdoor Swimming Pool and Fitness Center

  • Complimentary WIFI Access

  • Chinese and Western Restaurant

  • At Close Proximity to Restaurants and Shopping area

  • Spacious Room

Hotel location

Mercure Jakarta Kota

Jl. Hayam Wuruk No. 123
11160 jakarta
indonesia

Tel: +62216248680

Fax: (+62)21/6008441

Check-in from 14h00

Check out up to 12h00

  • TRANSJAKARTA :  CORRIDOR 1 OLIMO

  • By plane

    SOEKARNO HATTA INTL AIRPORT At 22km / 13.67 miles

GPS :-6.149451, 106.817279

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • One Bar
  • Breakfast
    • Room service
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
  • Business Center
    • Self service business center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 243 rooms
    • No room for people with reduced mobility
    • No family room
    • 28 connecting rooms
    • 100 non-smoking rooms
    • 18 floors
  • Languages spoken at the hotel
    • English
    • Indonesian
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
  • Porter
    • Porter
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
Access to property
  • Parking Area
    • On site
    • 150 parking spaces
    • Public
Well-being
  • Outdoor Swimming Pool
    • Outside
    • On site
  • Body Gym
    • On site
    • Massage
    • Jacuzzi/Whirlpool bath
    • Sauna room
Family
  • Services for children
    • Indoor playground for children

Our accommodation(s)

Mercure Jakarta Kota provides various typse of rooms from Superior, Deluxe, and Executive. Perfect for business and leisure travelers.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 680

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Jakarta Kota

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,946 reviews

TripAdvisor Rating 4.0/5

793 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

good stay

Customer review rating 4.5/5

Fenryco P. Solo - 10/11/2021 Confirmed reviews ALL

nice staffs. clean and spacious room. really good services

Dear Mr Fenryco p., Thank you for sharing your experience at Mercure Jakarta Kota. We are thrilled to read your positive comment of our hotel and very happy to know that you enjoyed the service and facilities. Your kind words have been conveyed to our team and they are glad they could be of assistance. Rest assured that we will being looking to bring the necessary improvement on the highlight point. Thank you for letting us know. We are looking forward to welcome you back in the nearest future. Sincerely, Teuku Rusiansyah - General Manager

Well located

Customer review rating 4.0/5

Ibm Couples - 08/11/2021 Confirmed reviews ALL

Good and fast serve

Dear Mr Bagus, We very much appreciate your comments regarding your stay at Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one Sincerely, Teuku Rusiansyah - General Manager

Excellent location.

Customer review rating 4.0/5

Jie T. T. Solo - 28/10/2021 Confirmed reviews ALL

Trans Jakarta bus stop just in front of the hotel and plenty of restaurants & street food around the hotel.

Dear Mr Jie Tjhong Tjhoen, Thank you for taking your time and effort to fill up our online survey regarding your recent stay at Mercure Jakarta Kota. Your feedback matters to us that it is through feedback such as yours that we are able to improve the quality of our products and services. I am glad that you had a good experience at our hotel in overall. Rest assured that we will being looking to bring the necessary improvement on the highlight point. Thank you for letting us know. Thank you again for sharing your feedbacks. I do hope to be able to welcome you back again and better serve you in the near future. Sincerely, Teuku Rusiansyah - General Manager

Good stay

Customer review rating 4.5/5

Anonymous Business - 26/10/2021 Confirmed reviews ALL

Staff very polite and friendly

Dear Mr Jonathan Suriadi , Thank you for taking a few moments out of your day to fill up our online survey regarding your recent stay at Mercure Jakarta Kota. It means so much to us to see that our service made a difference. Our staff is our greatest strength here at Mercure Jakarta Kota. Our team hopes to have the chance to welcome you back again soon! Sincerely, Teuku Rusiansyah - General Manager

Well located, spacious room

Customer review rating 3.0/5

Augy W. Business - 21/10/2021 Confirmed reviews ALL

Good stay during quarantine with a little inconvenience.

Dear Augy W., Thank you for taking your time and effort to fill up our online survey regarding your recent stay at Mercure Jakarta Kota. Please rest assured that your feedback matters to us that it is through feedback such as yours that we are able to improve the quality of our products and services. I wish to apologize on this occasion. Rest assured that we will being looking to bring the necessary improvement on the highlight point. Thank you for letting us know. Once again, thank you for your feedback and we do hope that we will have the pleasure to better serve you again in your future trips to Jakarta. Sincerely, Teuku Rusiansyah - General Manager

Good stay

Customer review rating 3.5/5

Giovanni P. Solo - 06/10/2021 Confirmed reviews ALL

I stayed in a quarantine (COVID) room. Given the situation, I was generally satisfied of my stay. However, there are things that could be improved like the room wifi, the quality and variety of food, the AC (too cold). In a quarantine room, it would be important to be able to open the window, which is not possible in your hotel. The TV channels were also not properly set up (blurred, many of them). The service staff was good, polite and very quick in responding any requests.

Dear Mr Giovanni P., Thank you for taking your time and effort to fill up our online survey regarding your recent stay at Mercure Jakarta Kota. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologize for the unpleasant experience you had during your stay with us. Rest assured we will being looking to bring the necessary improvement on the highlight point. Thank you for letting us know. Thank you again for sharing your experience, and we hope to be able to welcome you back again and better serve you in the near future. Sincerely, Teuku Rusiansyah - General Manager

God stay

Customer review rating 3.5/5

Anonymous Business - 05/10/2021 Confirmed reviews ALL

It was quite smooth.

Dear Mr Syed Ismail Shah, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our products and services. Thank you again for sharing your experience, and we hope to be able to welcome you back again and better serve you in the near future. Sincerely, Teuku Rusiansyah - General Manager

Well located, nice staffs, flexible treatments faced to the unprecedented conditions we are under

Customer review rating 3.5/5

Slothglut Solo - 30/09/2021 Confirmed reviews ALL

For an 8-day quarantine, everything is good and acceptable. Operable windows and/or balcony will make it amazing.

Dear Mr Farid Aditama, Thank you for taking the time and effort to fill up our online survey regarding your recent stay at Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Rest assured that we will being looking to bring the necessary improvement on the highlight point. Thank you for letting us know. Thank you again for sharing your experience, and we hope to be able to welcome you back again and better serve you in the near future. Sincerely, Teuku Rusiansyah - General Manager

Beautiful room

Customer review rating 4.0/5

Mia M. Solo - 24/09/2021 Confirmed reviews ALL

The vegetarian menu is very limited. There were excellent meals, but also some that I was unable to eat.

Dear Mia Machac Toth, Thank you for taking your time and effort to fill up our online survey regarding your recent stay at Mercure Jakarta Kota. Please rest assured that your feedback matters to us that it is through feedback such as yours that we are able to improve the quality of our products and services. I wish to apologize on this occasion. Rest assured that we will being looking to bring the necessary improvement on the highlight point. Thank you for letting us know. Once again, thank you for your feedback and we do hope that we will have the pleasure to better serve you again in your future trips to Jakarta. Sincerely, Teuku Rusiansyah - General Manager

Good stay

Customer review rating 5.0/5

Pasha N. Solo - 24/04/2021 Confirmed reviews ALL

Friendly staffs, excellent service, clean room, fast internet

Dear Mr Pasha N., Thank you for taking your time and effort to fill up our online survey regarding your recent stay at Mercure Jakarta Kota. We are thrilled to read your positive comment of our hotel and very happy to know that you enjoyed the service and facilities. Once again, thank you for your feedback and we do hope that you stay safe . Sincerely, Teuku Rusiansyah - General Manager

good stay

Customer review rating 4.0/5

Joko A. B. Couples - 01/04/2021 Confirmed reviews ALL

we feel comfortable because we can be isolated from covid 19 and finally the negative results after 14 days of stay

Dear Mr Joko Abu B., Thank you very much for sharing your feedback in very detail. We highly appreciate it as your feedback helps us to improve the performance of our hotel. However, I am glad that you had a good experience at our hotel in overall. Once again, thank you for staying with us and hope you always safe Sincerely, Teuku Rusiansyah - General Manager

Well located, Nice Room Facility, Very Clean, Focus on Services in Red Zone Area Patient, The Meals and snack so healthy for Covid Guest, Well on time for Serving Meals

Customer review rating 4.5/5

Yanno I. Solo - 01/04/2021 Confirmed reviews ALL

Maybe sport facility need open for covid guest to support physicaly activity healing period during stay in Hotel (due to the Covid quarantine guest priority for exercise)

Dear Mr Yanno Harswenda I., Thank you for sharing your experience at Mercure Jakarta Kota. We are thrilled to read your positive comment of our hotel and very happy to know that you enjoyed the service and facilities. I have taken notes of your feedback to improve our performance. Once again thank you for having stayed with Mercure Jakarta Kota and we hope you always safe. Sincerely, Teuku Rusiansyah - General Manager

Quarantine Experience

Customer review rating 2.5/5

Yosafat D. K. Solo - 25/03/2021 Confirmed reviews ALL

I was expecting a better experience with Mercure. The room that I stayed in felt very old, the carpet doesn't even show the true colour anymore. The bathroom, though equipped with a bath tub feels very cramped and started showing its age here and there. The food served were also very inconsistent, sometimes we would have good meal, sometimes it's very inadequate. The internet did not work well on my apple products, so therefore for the week that I stayed in there, I wasn't able to use the wifi that was provided by the hotel.

Dear Mr Yosafat Dwi K., Thank you for staying with us and for your detailed feedback. I truly appreciated that you took the time to share your experiences. Please accept my sincere apologies for the inconvenience this have caused you. It is with sincere regret that I note your dissatisfaction during your stay with us. I have discussed your experiences with my team and put actions in place for immediate rectification in order to prevents such matters to re-occur again. It is the valued feedback that help us to consistently improve our product and services. Once again thank you and stay safe . Sincerely, Teuku Rusiansyah - General Manager

Balance

TripAdvisor rating 4.0/5

Haikal156 25/01/2020 TripAdvisor review

A nice and comfortable hotel, enjoying the convenience of resting with friends and family in a very strategic location in the middle of the capital city. With a strategic location it's easy to reach all the goals we want.

Dear Haikal156, Thank you for share your thought about us at Tripadvisor following your recent visit. We are glad to know that you had good experience and our location has benefitd you. We look forward to welcoming you back for another great stay ! Sincerely, Riganda Togatorop - General Manager

Short visit at Mercure Jakarta Kota

TripAdvisor rating 4.0/5

Budijanto W Solo travel - 17/01/2020 TripAdvisor review

Thank you again for your hospitality during my stay at Mercure Jakarta Kota especially for the front office. I always love to have room upgrading at this hotel due to my Platinum member status. I will stay to this hotel again for the next trip.

Second visit not experience a great service.

TripAdvisor rating 3.0/5

MyA2567 Family - 08/01/2020 TripAdvisor review

It's my second visit to this hotel. The room was quite large and the service was great. But this second visit I have to give average rate. We found small shards of glasses and my husband almost injured by it. I reported to operator and front desk and NO ONE APOLOGIZED for this happened. I requested to vacuum the room and I had to call twice before they came. But overall the other service was great.

Dear Valued Guest, I would like to thank you for taking the time to inform us of your experience during your recent visit with us. It is with sincere regret that I note your dissatisfaction during your stay with us. I appreciate you bringing this matter to our attention therefore giving us the opportunity to improve. The experience you have been through does not in any way represent the quality of standards we strive for, and indeed customarily maintain in Mercure Jakarta Kota. Please accept my sincere apologies for the disappointment these incidents have caused you. We have taken serious note of your comments. We have reviewed your feedback with the Front office and Housekeeping and have taken corrective actions to prevent this again recurrence. Your comment and valuable feedback are very much appreciated and will certainly assist us in our efforts to continuously improve our services in the future. We are looking forward to having the pleasure and opportunity of welcoming you back to Mercure Jakarta Kota. We will do our utmost to make your next stay better than the previous one. Yours Sincerely, Riganda Togatorop - General Manager

Value for money

TripAdvisor rating 5.0/5

geraldp690 Friends getaway - 03/11/2019 TripAdvisor review

The hotel is old but its really worth every single cent. The staff is very friendly. Rooms are well maintained and clean. The atmosphere and surrounding is very comfy (feeling like you are in the 80's. Well done Mercure Jakarta Kota.

Booked thr Agoda cheaper than Accor

TripAdvisor rating 5.0/5

CHWEE SENG T Business - 11/07/2019 TripAdvisor review

Hotel is OK in the centre of Jakarta City, but I found out booking through Agoda or Traveloka or Hotel.com are much cheaper than book through Accor, even I booked through the member's website. So I advise should through several online travel website than trust your own membership club.

Dear Mr. Chwee Seng T, Thank you for taking time to share your thought about us at Trip Advisor following your recent visit. It is with regrets that our price did not meet to your expectation. Please allow me to mention that our hotel applies a dynamic pricing where our room price changes depending on the occupancy percentage for a certain period. However, we always ensure to make our offer as attractive as possible and to provide the best value for our customers. At Mercure Jakarta Kota it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. Yours Sincerely, Riganda Togatorop - General Manager

nice stay

TripAdvisor rating 5.0/5

fatvette123 Family - 24/04/2019 TripAdvisor review

Some items for action: elevators need servicing - some buttons don't work and makes it confusing which lift works. internet speed slow especially at night - unable to do much other than watch a spinning wheel. need replacement lounge chairs at pool - only 3 out of 6 left. smoke at the bar when just passing by is like a smoke bomb. fitness center temperature and room temperature variable each day. Sometimes feels like AC is off, other times it is comfortable.

Dear Valued Guest, Greetings from Mercure Jakarta Kota Thank you for taking the time and effort to fill up our online survey regarding your recent stay at Mercure Jakarta Kota. We are pleased to learn that you had overall good experience during your recent stay with us. We also regret to learn that you had disappointment on elevators, internet speed, lounge chairs at pool, fitness center temperature and smoke at the bar. I would like to assure you that your feedback have been shared with the rest of the team and that we are taking series of steps to evaluate and improve our services in those areas. Please rest assured that your feedback matters to us that it is through feedback such as yours that we are able to improve the quality of our products and services. Once again, thank you for your feedback and we do hope that we will have the pleasure to better serve you again in your future trips to Jakarta. Sincerely, Riganda Togatorop - General Manager

Room cleanliness could have been better

TripAdvisor rating 1.0/5

terence628 Business - 24/12/2018 TripAdvisor review

Hotel outlook is old but internal layout was good , Good location , friendly staff but the room i was staying needs to be improve , there was strong stench of urine from the carpets and worst if the aircon was switch off , even the toilet had the same problem, Room cleaning service need to be review , the carpet floor was not vacuum, tissues and toilet amenities were not replaced . The Fridge was not cold

Dear Mr. Soh Meng Seng, Firstly I would like to sincerely thank you for staying with us and for your detailed feedback shared via Trip Advisor. I truly appreciated that you took the time to share your pleasant experiences along with your outlined areas of opportunities. I have discussed your observations with my team and put actions in place for immediate rectification in order to prevents such matters to re-occur again. It is the valued feedback of our guests that help us to consistently improve our product and services - which is truly appreciated. We look forward to welcoming you back hopefully in the near future and remain Sincerely, Jamal Muhamad - General Manager

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