Mercure Jakarta Kota 4 stars

TripAdvisor rating 4.0/5 764 reviews
Mercure Jakarta Kota
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Room 1

Number of guests
Children's age

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How it works?

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Outdoor Swimming Pool and Fitness Center

  • Complimentary WIFI Access

  • Chinese and Western Restaurant

  • At Close Proximity to Restaurants and Shopping area

  • Spacious Room

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Cash machine
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure Jakarta Kota

Jl. Hayam Wuruk No. 123
11160
jakarta
indonesia

Tel: +62216248680

Fax: (+62)21/6008441

Contact email

Check-in from 14h00

Check out up to 12h00

  • TRANSJAKARTA :   CORRIDOR 1 OLIMO

  • By plane

    SOEKARNO HATTA INTL AIRPORT At 22km / 13.67 miles

GPS :-6.149451, 106.817279

Our accommodations

Mercure Jakarta Kota provides various typse of rooms from Superior, Deluxe, and Executive. Perfect for business and leisure travelers.

Superior 1 Double Bed

  • Max. number of persons: 3
  • Area: From 29
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 29
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Deluxe 1 Double Bed

  • Max. number of persons: 3
  • Area: From 35
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Executive Deluxe 1 King Bed

  • Max. number of persons: 3
  • Area: From 56
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Our restaurants and bars

SPICE

Type of cuisine: International

From traditional Indonesian food to Western food, experience the exceptional dining prepared by our chef.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHIAO TUNG

Type of cuisine: Chinese

Providing modern and traditional Chinese cuisine. Enjoy the special Dim Sum buffet every weekend and Public Holiday from 11am - 3pm.

Lunch

06:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KIRANA BAR

Photo non contractuelle / Strictly non binding

Experience a welcoming and stylist ambiance with live music, open 7 days a week from early to late

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 680

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Jakarta Kota

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,770 reviews

tripadvisor

TripAdvisor Rating 4.0/5

764 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Balance

TripAdvisor rating 4.0/5

Haikal156 25/01/2020 TripAdvisor review

A nice and comfortable hotel, enjoying the convenience of resting with friends and family in a very strategic location in the middle of the capital city. With a strategic location it's easy to reach all the goals we want.

Customer review rating 4.3/5

Fikri Solo - 20/01/2020 Confirmed reviews ALL

Food was good Service was good Location was ok

Lousy wifi speed

Customer review rating 4.3/5

Chin C. H. Business - 20/01/2020 Confirmed reviews ALL

The bathroom was old and the worst thing is the wifi speed. I barely can do any work there.

Dear Mr Chin Chee h., Warmest Greetings from Mercure Jakarta Kota Thank you for your recent stay and thank you for taking the time to share your experience with us. We do apologize for the disappointing experience regarding the bathroom & wifi speed. We have shared this issue to our team and now we are working on improving our facilities with more controlling to avoid this situation happen again in the future. We all look forward to the pleasure of having you back with us at Mercure Jakarta Kota and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Riganda Togatorop - General Manager

A great relaxing time.

Customer review rating 4.3/5

Aira Friends - 20/01/2020 Confirmed reviews ALL

It was great. The room is comfy. Bathroom clean. The receptionist and staffs are really helpful. There's a little problem on lift (the one on the far end, the left lined lift from the lobby) which couldn't scan our keyroom but it worked on other lift.

Best Stay Ever

Customer review rating 4.3/5

Razif Solo - 20/01/2020 Confirmed reviews ALL

Everything was excellent! The room that i booked was not really comfortable due to uneven mattress. I told the staff to change me to another room while i'm out for my dinner. I've been told that all the non smoking room was fully booked and occupied. Little bit disappointed however a few hours later the staff told me there is one room ready for me. Thanks to the staff efficiency, Pak Rio because of his concern, excellence and such a great attitude through out the process. Will definitely stay again in the future. Thank you again four your great hospitality.

Always great

Customer review rating 4.3/5

Stephen Business - 19/01/2020 Confirmed reviews ALL

A comment to note that is that despite all the promos, specials applied for on mail sent by Accor the actual rate charged keeps going up every time I stay. Agoda is cheaper As I trusted the hotel to give me "the best rate" for booking direct ie; no commission to pay, I suppose can only call me stupid for not checking until too late

Short visit at Mercure Jakarta Kota

TripAdvisor rating 4.0/5

Budijanto W Solo travel - 17/01/2020 TripAdvisor review

Thank you again for your hospitality during my stay at Mercure Jakarta Kota especially for the front office. I always love to have room upgrading at this hotel due to my Platinum member status. I will stay to this hotel again for the next trip.

Great moment

Customer review rating 4.3/5

Audy Families - 16/01/2020 Confirmed reviews ALL

I stay in Mercure Jakarta Kota Hotel because I have Christmas event at the ballroom there. And Im very statisfied stay there and using all the facilites there. Thankyou mercure.

Recomended

Customer review rating 4.3/5

Dony Families - 15/01/2020 Confirmed reviews ALL

Humble staff,stategic location,clean,larger room,comfortable

Frieandly staff,linen room is clean,cleanlines of room well maintain.

Customer review rating 4.3/5

Mayor, Business - 15/01/2020 Confirmed reviews ALL

Size of room is large and strategies location.

Good location, affordable stay in Kota Jakarta

Customer review rating 4.3/5

Jeffrey B. Business - 15/01/2020 Confirmed reviews ALL

Pleasant experience, reasonable rates. Good service from reception, room service, housekeeping and restaurant. Food quality spread at the breakfast buffet was average. The bathroom had bath towels but no hand towel and no face towel. I had to call housekeeping and was told hand towels and face towels are provided only on request. I find that strange for Mercure standard. Otherwise a pleasant stay and reasonable value for money at that location.

Dear Mr Jeffrey B., Warmest Greetings from Mercure Jakarta Kota First of all, I would like to say thank you for keep choosing Mercure Jakarta Kota to accommodate your stay during your visit to Jakarta. I sincerely appreciate you took the time and effort to inform us of your recent experiences. Your positive praises towards our staff, has been shared accordingly with the team as this is one of the tools to always motivate the team to continuously provide great service to our guests. We apologize that the breakfast buffet still did not meet your expectations. We are in a serious discussion with food and beverage team to improve breakfast buffet quality. Futhermore I took note your request for hand towel and face towel, then when you come back in the future we could provide it in your room. Once again thank you and hope to see you again very soon Sincerely, Riganda Togatorop - General Manager

I think mercure jakarta kota need some upgrade

Customer review rating 4.3/5

Giska Couples - 15/01/2020 Confirmed reviews ALL

Hi, I always stay in mercure or any accor hotel because I always love the service and the quality. So far, this is not the best mercure Ive stayed in. The room smell dusty, the bed isn't as comfortable as normally, the furniture And bathroom already look old . Everything doesnt look fresh, its not like the normal standard for mercure. The lobby area doesnt looks clean and the sofa is worn out . The hallway area just crummy as well. Before we were planning to stay in smoking room but the whole floor just smell so strong because there is bad air ventilation, so its even suffocating for a smoker . Maybe Mercure can solve the problem later. The staff isnt bad, but I have a bit concern with frontdesk with the way she answered the phone or when we are about to check in. She doesnt have a good customer service quality if I have to compare it with most accor hotels Ive been stayed. I realize that price is cheaper even compared to mercure alam sutera. But I think people dont mind to pay extra for better comfort and service . I think that’s my only feedback, but so far I always love to stay in any accor hotel.

Dear Giska, It is with sincere I would like to thank you for taking the time to inform us of your experience during your recent visit with us. Regarding the points mentioned on your review, we apologize that we did not meet all of your expectations. We have reviewed your feedback with the Front office and Housekeeping and have taken corrective actions to prevent this again recurrence. We are also working on improving the facilities step by step. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Riganda Togatorop - General Manager

Amazingly satisfied

Customer review rating 4.3/5

Kimberly Business - 15/01/2020 Confirmed reviews ALL

Food is good, love the dimsum! Internet is fine Excellent service

Warm & very supportive

Customer review rating 4.3/5

Shienny M. H. Business - 15/01/2020 Confirmed reviews ALL

The Mercure Jakarta Kota's team were very friendly and very helpful. Thank you for you kind attention and cooperation :)

It was good but could have been great

Customer review rating 4.3/5

Mark N. S. Solo - 15/01/2020 Confirmed reviews ALL

I thoroughly enjoyed staying in the Mecure and will continue to stay there whenever I come to Jakarta. The staff at the restaurant are brilliant and they are very perceptive to the needs of the guests. However, I think the front-desk check in can be much better. This is not the first time, but I always have to re-code my keys cos it cannot open the door. This time, the safe was spoilt and I could not keep my valuables with peace of mind. Also, when I asked for a non-smoking room i was not able to secure a single bed but had a double. While this is a small issue, surely something could have been done. Nonetheless, I would still stay in the Mecure the next time I come.

Good place to stay for tourist plan to visit old town and use TransJakarta.

Customer review rating 4.3/5

Hartono Couples - 14/01/2020 Confirmed reviews ALL

Have stayed in this hotel many times. I now review this hotel for tourist perspective. Older hotel but have been renewed few years ago, the room is quite big (like most older designed hotel). The Transjakarta bus stop is just in front of the hotel so very convenience if you plan to use it. They also have shuttle to old town area. The hotel is also near plenty of restaurants that open until midnight within walking distance. The double bed is big 180cm rather than newer hotel which usually 160cm. Quite comfy although a bit soft and they provide 4 pillows which 2 is a little longer pillow. Water pressure in shower is better than the last time I visit last year.

Customer review rating 4.3/5

Ferry A. Friends - 13/01/2020 Confirmed reviews ALL

The location is OK and room comfortable, but the facility of the Laundry bag didn't have and the electric switch is very limited

Pleasant experience

Customer review rating 4.3/5

Rena Couples - 12/01/2020 Confirmed reviews ALL

Room very clean and have a nice ambience. Hotel staf was quite nice and helpfull. Tho theres no handtowel and i have to ask for another pair sandals and toothbrush. But it was quite nice

Excellent location. Warm friendly hotel staff

Customer review rating 4.3/5

Randall C. Business - 10/01/2020 Confirmed reviews ALL

Have stayed at Mecure Kota on previous occasions, and will continue to make this property my hotel accommodation of choice.

Mr.

Customer review rating 4.3/5

Faisal Families - 10/01/2020 Confirmed reviews ALL

Good Place.

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