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Mercure Jakarta Kota 4 stars

Customer review rating 4.3/5 2,905 reviews

ALLSAFE approved hotel

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Mercure Jakarta Kota
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+ 20 Services

Hotel extras

  • Outdoor Swimming Pool and Fitness Center

  • Complimentary WIFI Access

  • Chinese and Western Restaurant

  • At Close Proximity to Restaurants and Shopping area

  • Spacious Room

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Cash machine
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available
Information message

Hotel location

Mercure Jakarta Kota

Jl. Hayam Wuruk No. 123
11160 jakarta
indonesia

Tel: +62216248680

Fax: (+62)21/6008441

Check-in from 14h00

Check out up to 12h00

  • TRANSJAKARTA :  CORRIDOR 1 OLIMO

  • By plane

    SOEKARNO HATTA INTL AIRPORT At 22km / 13.67 miles

GPS :-6.149451, 106.817279

Our accommodation(s)

Mercure Jakarta Kota provides various typse of rooms from Superior, Deluxe, and Executive. Perfect for business and leisure travelers.

Superior 1 Double Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 29 m² / 312 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior Room with 2 single beds

Accessible room
  • Max. number of persons: 3
  • Area: From 29 m² / 312 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Deluxe 1 Double Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Executive Deluxe 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 56 m² / 603 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

SPICE

Type of cuisine: International

From traditional Indonesian food to Western food, experience the exceptional dining prepared by our chef.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHIAO TUNG

Type of cuisine: Chinese

Providing modern and traditional Chinese cuisine. Enjoy the special Dim Sum buffet every weekend and Public Holiday from 11am - 3pm.

Lunch

06:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KIRANA BAR

Non contractual photo

Experience a welcoming and stylist ambiance with live music, open 7 days a week from early to late

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 680 m²

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Jakarta Kota

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,905 reviews

tripadvisor

TripAdvisor Rating 4.0/5

783 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

good stay

Customer review rating 4.0/5

Joko A. B. Couples - 01/04/2021 Confirmed reviews ALL

we feel comfortable because we can be isolated from covid 19 and finally the negative results after 14 days of stay

Dear Mr Joko Abu B., Thank you very much for sharing your feedback in very detail. We highly appreciate it as your feedback helps us to improve the performance of our hotel. However, I am glad that you had a good experience at our hotel in overall. Once again, thank you for staying with us and hope you always safe Sincerely, Teuku Rusiansyah - General Manager

Well located, Nice Room Facility, Very Clean, Focus on Services in Red Zone Area Patient, The Meals and snack so healthy for Covid Guest, Well on time for Serving Meals

Customer review rating 4.5/5

Yanno I. Solo - 01/04/2021 Confirmed reviews ALL

Maybe sport facility need open for covid guest to support physicaly activity healing period during stay in Hotel (due to the Covid quarantine guest priority for exercise)

Dear Mr Yanno Harswenda I., Thank you for sharing your experience at Mercure Jakarta Kota. We are thrilled to read your positive comment of our hotel and very happy to know that you enjoyed the service and facilities. I have taken notes of your feedback to improve our performance. Once again thank you for having stayed with Mercure Jakarta Kota and we hope you always safe. Sincerely, Teuku Rusiansyah - General Manager

Quarantine Experience

Customer review rating 2.5/5

Yosafat D. K. Solo - 25/03/2021 Confirmed reviews ALL

I was expecting a better experience with Mercure. The room that I stayed in felt very old, the carpet doesn't even show the true colour anymore. The bathroom, though equipped with a bath tub feels very cramped and started showing its age here and there. The food served were also very inconsistent, sometimes we would have good meal, sometimes it's very inadequate. The internet did not work well on my apple products, so therefore for the week that I stayed in there, I wasn't able to use the wifi that was provided by the hotel.

Dear Mr Yosafat Dwi K., Thank you for staying with us and for your detailed feedback. I truly appreciated that you took the time to share your experiences. Please accept my sincere apologies for the inconvenience this have caused you. It is with sincere regret that I note your dissatisfaction during your stay with us. I have discussed your experiences with my team and put actions in place for immediate rectification in order to prevents such matters to re-occur again. It is the valued feedback that help us to consistently improve our product and services. Once again thank you and stay safe . Sincerely, Teuku Rusiansyah - General Manager

good stay at mercure jakarta kota

Customer review rating 4.5/5

Widodo Solo - 14/09/2020 Confirmed reviews ALL

Stay for two nights at Mercure Jakarta Kota, hotel have high standard of cleanliness there are hand sanitizer on every corner and public area especially on elevator. Restaurant open for breakfast in the morning with new protocol very well organized and safe with minimum physical contact. Everything is good. Thanks for hospitality.

Dear Mr Rintis Eko Widodo, I cannot thank you enough for this lovely rating and good comment, The team are very happy to see it. We definitely hope to welcome you again soon! Sincerely, Riganda Togatorop - General Manager

I missed my last stay experiences

Customer review rating 3.0/5

Bob Friends - 29/03/2020 Confirmed reviews ALL

Dont think for 4* hotel provide water dispenser for plastic waste reasons will be good. It only made looks like a budget hotel. Better to provide glass bottled one where i found at mercure jakarta batavia recently

Dear Rudito Bobby , Thank you for your time for sharing your thought during your stay at Mercure Jakarta Kota. Regarding the points mentioned on your review, we apologize that we did not meet all of your expectations. We appreciate you bringing this matter to our attention therefore giving us the opportunity to improve. We have taken note of your recommendation regarding use glass bottle for support our program. Once again, thank you for your review and we look forward to welcoming you again in near future. Sincerely, Riganda Togatorop - General Manager

Friendly Hotel

Customer review rating 5.0/5

Heng Solo - 20/03/2020 Confirmed reviews ALL

Felt welcome back again. Was upgraded again, thanks.

Dear Mr Heng Aik Liang, I cannot thank you enough for this lovely rating! The team are very happy to see it. We definitely hope to welcome you again soon. Sincerely, Riganda Togatorop - General Manager

Good stay

Customer review rating 4.0/5

Linda Families - 10/03/2020 Confirmed reviews ALL

Huge room

Perfect business base camp

Customer review rating 4.5/5

Wurjanto Business - 10/03/2020 Confirmed reviews ALL

Mercure itself is an assurance of a good stay. Mercure Kota staffs are attentive and friendly (the software part). The physical facilities are well maintained (the hardware part). If I have to mention a weakness, it is the TV channels that are not stable. While the TV size is comfortably big, some active channels (e.g. Fox) are frequently inaccessible, seemingly due to the inadequacy of wire delivery capacity.

Good stay

Customer review rating 4.0/5

Jeremy L. Business - 05/03/2020 Confirmed reviews ALL

From front desk to breakfast, staff services and attitude were good. Credit to Nana from reception for her warm smile always and assistance.

Customer review rating 3.5/5

Revel T. Families - 02/03/2020 Confirmed reviews ALL

you all have a nice room, nice service but i’m sorry you all don’t have a good food. the taste is terrible in chinese restaurant and also coffee shop.

Excellent service

Customer review rating 5.0/5

Winny Couples - 29/02/2020 Confirmed reviews ALL

Always loved stay in Mercure Hotel because all staff very feel welcome.. And specially mr Alam in front office he is helpfull and best smile...

Dear Winny, Thank you for taking your time to share your experience at Mercure Jakarta Kota. We are glad to know that you enjoyed your stay with us and your kind words have been conveyed to Mr Alam and he is glad he could be of assistance. We are looking forward to welcome you back in the nearest future. Sincerely, Riganda Togatorop - General Manager

My Best Vacation

Customer review rating 5.0/5

Mirsajuneti Friends - 29/02/2020 Confirmed reviews ALL

Best Vacation in Jakarta at Mercure Jakarta kota. Nice and comfortable hotel .. Enjoy stay in mercure hotel. Staff very welcome and always smile and greeting. Best service check in until check out. Front office very nice.. specially mr Alam he is expland about where restaurant swimming pool bar.. Thank you pak alam for your hospitality.. Success for you

Dear Ms Mirsajuneti , Thank you for taking the time and effort to fill up our online survey regarding your recent stay at Mercure Jakarta Kota. We are thrilled to read your positive comment of our hotel and very happy to know that you enjoyed the service and facilities. Your kind words have been conveyed to Alam and he is glad he could be of assistance. We are looking forward to welcome you back in the nearest future. Sincerely, Riganda Togatorop - General Manager

Balance

TripAdvisor rating 4.0/5

Haikal156 25/01/2020 TripAdvisor review

A nice and comfortable hotel, enjoying the convenience of resting with friends and family in a very strategic location in the middle of the capital city. With a strategic location it's easy to reach all the goals we want.

Dear Haikal156, Thank you for share your thought about us at Tripadvisor following your recent visit. We are glad to know that you had good experience and our location has benefitd you. We look forward to welcoming you back for another great stay ! Sincerely, Riganda Togatorop - General Manager

Short visit at Mercure Jakarta Kota

TripAdvisor rating 4.0/5

Budijanto W Solo travel - 17/01/2020 TripAdvisor review

Thank you again for your hospitality during my stay at Mercure Jakarta Kota especially for the front office. I always love to have room upgrading at this hotel due to my Platinum member status. I will stay to this hotel again for the next trip.

Second visit not experience a great service.

TripAdvisor rating 3.0/5

MyA2567 Family - 08/01/2020 TripAdvisor review

It's my second visit to this hotel. The room was quite large and the service was great. But this second visit I have to give average rate. We found small shards of glasses and my husband almost injured by it. I reported to operator and front desk and NO ONE APOLOGIZED for this happened. I requested to vacuum the room and I had to call twice before they came. But overall the other service was great.

Dear Valued Guest, I would like to thank you for taking the time to inform us of your experience during your recent visit with us. It is with sincere regret that I note your dissatisfaction during your stay with us. I appreciate you bringing this matter to our attention therefore giving us the opportunity to improve. The experience you have been through does not in any way represent the quality of standards we strive for, and indeed customarily maintain in Mercure Jakarta Kota. Please accept my sincere apologies for the disappointment these incidents have caused you. We have taken serious note of your comments. We have reviewed your feedback with the Front office and Housekeeping and have taken corrective actions to prevent this again recurrence. Your comment and valuable feedback are very much appreciated and will certainly assist us in our efforts to continuously improve our services in the future. We are looking forward to having the pleasure and opportunity of welcoming you back to Mercure Jakarta Kota. We will do our utmost to make your next stay better than the previous one. Yours Sincerely, Riganda Togatorop - General Manager

Value for money

TripAdvisor rating 5.0/5

geraldp690 Friends getaway - 03/11/2019 TripAdvisor review

The hotel is old but its really worth every single cent. The staff is very friendly. Rooms are well maintained and clean. The atmosphere and surrounding is very comfy (feeling like you are in the 80's. Well done Mercure Jakarta Kota.

Booked thr Agoda cheaper than Accor

TripAdvisor rating 5.0/5

CHWEE SENG T Business - 11/07/2019 TripAdvisor review

Hotel is OK in the centre of Jakarta City, but I found out booking through Agoda or Traveloka or Hotel.com are much cheaper than book through Accor, even I booked through the member's website. So I advise should through several online travel website than trust your own membership club.

Dear Mr. Chwee Seng T, Thank you for taking time to share your thought about us at Trip Advisor following your recent visit. It is with regrets that our price did not meet to your expectation. Please allow me to mention that our hotel applies a dynamic pricing where our room price changes depending on the occupancy percentage for a certain period. However, we always ensure to make our offer as attractive as possible and to provide the best value for our customers. At Mercure Jakarta Kota it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. Yours Sincerely, Riganda Togatorop - General Manager

nice stay

TripAdvisor rating 5.0/5

fatvette123 Family - 24/04/2019 TripAdvisor review

Some items for action: elevators need servicing - some buttons don't work and makes it confusing which lift works. internet speed slow especially at night - unable to do much other than watch a spinning wheel. need replacement lounge chairs at pool - only 3 out of 6 left. smoke at the bar when just passing by is like a smoke bomb. fitness center temperature and room temperature variable each day. Sometimes feels like AC is off, other times it is comfortable.

Dear Valued Guest, Greetings from Mercure Jakarta Kota Thank you for taking the time and effort to fill up our online survey regarding your recent stay at Mercure Jakarta Kota. We are pleased to learn that you had overall good experience during your recent stay with us. We also regret to learn that you had disappointment on elevators, internet speed, lounge chairs at pool, fitness center temperature and smoke at the bar. I would like to assure you that your feedback have been shared with the rest of the team and that we are taking series of steps to evaluate and improve our services in those areas. Please rest assured that your feedback matters to us that it is through feedback such as yours that we are able to improve the quality of our products and services. Once again, thank you for your feedback and we do hope that we will have the pleasure to better serve you again in your future trips to Jakarta. Sincerely, Riganda Togatorop - General Manager

Room cleanliness could have been better

TripAdvisor rating 1.0/5

terence628 Business - 24/12/2018 TripAdvisor review

Hotel outlook is old but internal layout was good , Good location , friendly staff but the room i was staying needs to be improve , there was strong stench of urine from the carpets and worst if the aircon was switch off , even the toilet had the same problem, Room cleaning service need to be review , the carpet floor was not vacuum, tissues and toilet amenities were not replaced . The Fridge was not cold

Dear Mr. Soh Meng Seng, Firstly I would like to sincerely thank you for staying with us and for your detailed feedback shared via Trip Advisor. I truly appreciated that you took the time to share your pleasant experiences along with your outlined areas of opportunities. I have discussed your observations with my team and put actions in place for immediate rectification in order to prevents such matters to re-occur again. It is the valued feedback of our guests that help us to consistently improve our product and services - which is truly appreciated. We look forward to welcoming you back hopefully in the near future and remain Sincerely, Jamal Muhamad - General Manager

Poor front office and check-in process

TripAdvisor rating 3.0/5

Go11868332775 Family - 05/12/2018 TripAdvisor review

We waited for around 20minutes just to be served at check-in counter even when they have the accor loyalty check-in desk but seems like everyone not even a member can use it, even worse our child was having fever n better be in the room yet none of the officer there offering any help or make some initiative, this is by far my worse checkin experience ever in a hotel and any of accor hotel

Dear Valued Guest, Greetings from Mercure Jakarta Kota Thank you for your recent stay and thank you for taking the time to share your experience with us. Please accept our sincere apologies for the disappointing experience regarding your comments. Please rest assured that we are working hard and putting a lot of efforts to avoid the same from recurring. We sincerely thank you for sharing your experience and we do look forward to welcoming you back to Mercure Jakarta Kota Sincerely, Jamal MUHAMAD - General Manager

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