Mercure Jakarta Kota 4 stars

I stayed in a quarantine (COVID) room. Given the situation, I was generally satisfied of my stay. However, there are things that could be improved like the room wifi, the quality and variety of food, the AC (too cold). In a quarantine room, it would be important to be able to open the window, which is not possible in your hotel. The TV channels were also not properly set up (blurred, many of them). The service staff was good, polite and very quick in responding any requests.

It was quite smooth.

For an 8-day quarantine, everything is good and acceptable. Operable windows and/or balcony will make it amazing.

The vegetarian menu is very limited. There were excellent meals, but also some that I was unable to eat.

Friendly staffs, excellent service, clean room, fast internet

we feel comfortable because we can be isolated from covid 19 and finally the negative results after 14 days of stay

Maybe sport facility need open for covid guest to support physicaly activity healing period during stay in Hotel (due to the Covid quarantine guest priority for exercise)

I was expecting a better experience with Mercure. The room that I stayed in felt very old, the carpet doesn't even show the true colour anymore. The bathroom, though equipped with a bath tub feels very cramped and started showing its age here and there. The food served were also very inconsistent, sometimes we would have good meal, sometimes it's very inadequate. The internet did not work well on my apple products, so therefore for the week that I stayed in there, I wasn't able to use the wifi that was provided by the hotel.

A nice and comfortable hotel, enjoying the convenience of resting with friends and family in a very strategic location in the middle of the capital city. With a strategic location it's easy to reach all the goals we want.

Thank you again for your hospitality during my stay at Mercure Jakarta Kota especially for the front office. I always love to have room upgrading at this hotel due to my Platinum member status. I will stay to this hotel again for the next trip.

It's my second visit to this hotel. The room was quite large and the service was great. But this second visit I have to give average rate. We found small shards of glasses and my husband almost injured by it. I reported to operator and front desk and NO ONE APOLOGIZED for this happened. I requested to vacuum the room and I had to call twice before they came. But overall the other service was great.

The hotel is old but its really worth every single cent. The staff is very friendly. Rooms are well maintained and clean. The atmosphere and surrounding is very comfy (feeling like you are in the 80's. Well done Mercure Jakarta Kota.

Hotel is OK in the centre of Jakarta City, but I found out booking through Agoda or Traveloka or Hotel.com are much cheaper than book through Accor, even I booked through the member's website. So I advise should through several online travel website than trust your own membership club.

Some items for action: elevators need servicing - some buttons don't work and makes it confusing which lift works. internet speed slow especially at night - unable to do much other than watch a spinning wheel. need replacement lounge chairs at pool - only 3 out of 6 left. smoke at the bar when just passing by is like a smoke bomb. fitness center temperature and room temperature variable each day. Sometimes feels like AC is off, other times it is comfortable.

Hotel outlook is old but internal layout was good , Good location , friendly staff but the room i was staying needs to be improve , there was strong stench of urine from the carpets and worst if the aircon was switch off , even the toilet had the same problem, Room cleaning service need to be review , the carpet floor was not vacuum, tissues and toilet amenities were not replaced . The Fridge was not cold