The Swissotel Tbilisi is in the heart of Tbilisi Old Town, meaning guests can walk into and around the city centre for attractions, parks and historical landmarks. Wake up to views of Old Tbilisi when you choose a 5-star stay at this central Swissotel. The Parliament of Georgia and Tbilisi National Gallery are within walking distance, while three restaurants and bars, a rooftop terrace, Purovel spa and wellness centre and indoor swimming pool mean you can enjoy your stay whatever way suits you.
Interior design by the Sundukovy Sisters is distinguished by floral motifs and decorative elements, creating an oasis of calm and nature. The opulent rooftop restaurant and bar, Atmosphere, offers mesmerizing views of the city with live DJ soundtracks. "Make the most of Vitality mindfulness podcasts and explore our curated local city guides or indulge in Alpine-inspired wellness treatments at the Purovel spa. Let our signature massages and Swiss-made bath products breathe new life into your stay."
"Our hotel, conveniently situated 18km from Tbilisi Airport and 600m from Freedom Square Metro Station, offers easy access to Narikala Fortress (1.5km), Georgian National Museum, and Rustaveli Theatre. Explore Tbilisi's history and culture effortlessly."
Welcome to Swissotel Tbilisi.Our hotel is situated in the heart of Tbilisi, where comfort, elegance, and Georgian hospitality await you. Whether you stay with us for one night or one week, we invite you to make the most of our Vitality offering.
Erdogan SAHIN, Hotel Management
Hotel extras
Central location in Tbilisi Old Town
Purovel spa with professional treatments and an indoor pool
Olives Restaurant for breakfast, lunch and snacks daily
Atmosphere Restaurant & Bar with panoramic city views
Proximity to landmarks and attractions: Dry Bridge Market, Parliament & National Gallery
Our accommodation(s)
Book this hotel
Page 1 out of 3, Room 1 :
Swiss Business Advantage Room
, Room 2 :
Swiss Business Advantage Room Twin
Room
Swiss Business Advantage Room
Photo out of - Swiss Business Advantage Room
Make your stay in Tbilisi relaxing by staying in one of our Swiss Business Advantage Rooms with 1 double bed. Designed in a contemporary style to bring our guests a complete stress free experience and peace of mind for all travelers.
Make your stay in Tbilisi relaxing by staying in one of our Swiss Business Advantage Rooms with 2 single beds. Designed in a contemporary style to bring our guests a complete stress free experience and peace of mind for all travelers.
Make your stay in Tbilisi relaxing by staying in one of our Swiss Deluxe King Rooms ,providing a relaxing space for you to enjoy the city to the fullest.
Our Swiss Vitality Rooms bring modern comfort and the Vitality lifestyle to your stay in Tbilisi.
Please Note: The photos above are representative of the room categories. Actual rooms may vary from what is shown.
Enjoy a stay that is both elegant and inviting in our Swiss Superior Double Rooms, designed for your complete relaxation. Please Note: The photos above are representative of the room categories. Actual rooms may vary from what is shown.
Make your stay in Tbilisi relaxing by staying in one of our Suite Rooms ,which enables you to experience a complete stress free experience, providing a relaxing space for you to enjoy the city to the fullest.
Views:
City View
Most of the accommodation:
Additional living room / area
Max. number of persons
3
Area
From
59 m²
/
635 sq ft
Bedding
King size bed(s) x1
Single sofa bed(s) x1
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee maker
Coffee/tea making facilities
Mini Bar
Mini bar with free soft drinks
Mini-refrigerator
Free in Room Mineral Water
Bathroom
Bathroom Facilities
Bathrobe
Bidet
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Towel rack
Media And Technology
Internet Facilities
Data port in room
RJ 45 Outlet
Wireless internet in your room
Tv Facilities
Satellite/cable colour TV
TV with on-screen billing info
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Phone light for hearing impaired
Safe deposit box in room
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Bedding Facilities
Pillow Menu
Comfort Features
Alarm clock
Blackout curtain
Hair dryer
Iron
Opening windows
Separate closet
Shoe polisher
Slippers
Electric Facilities
220/240 V AC
Room Services
Operator wake up call
Temperature Air Control
Air Conditioning
Air cooling system
Pulse Air
3 pers. max
59 m²
/
635 sq ft
Bedding
1 x King size bed(s) and
1 x Single sofa bed(s)
Views:
City View
Most of the accommodation:
Additional living room / area
If you desire to experience Tbilisi on an exclusive and higher level, choose one of our Swiss Executive Suite and enjoy the stunning panorama view of the city from terrace.
Views:
City View
Most of the accommodation:
Terrace or
Additional living room / area
Max. number of persons
2
Area
From
80 m²
/
861 sq ft
Bedding
King size bed(s) x1
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee maker
Coffee/tea making facilities
Kettle
Mini Bar
Mini bar with free soft drinks
Mini-refrigerator
Free in Room Mineral Water
Complementary in room coffee or tea
Bathroom
Bathroom Facilities
Bathrobe
Bidet
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Towel rack
Media And Technology
Internet Facilities
Data port in room
RJ 45 Outlet
Wireless internet in your room
Tv Facilities
Satellite/cable colour TV
TV with on-screen billing info
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Phone light for hearing impaired
Safe deposit box in room
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Bedding Facilities
Pillow Menu
Comfort Features
Alarm clock
Blackout curtain
Hair dryer
Iron
Opening windows
Separate closet
Shoe polisher
Slippers
Electric Facilities
220/240 V AC
Room Services
Operator wake up call
Temperature Air Control
Air Conditioning
Air cooling system
Pulse Air
Working Area
Business Desk
Rolling seats
2 pers. max
80 m²
/
861 sq ft
Bedding
1 x King size bed(s)
Views:
City View
Most of the accommodation:
Terrace or
Additional living room / area
If you want the fresh air and amazing view of Tbilisi in your room, Swissotel Tbilisi recommends the Presidential Suite. With Swissotel s design concept, this suite perfectly comforts you. Presidential Suite with 1 kingsize bed
Views:
City View or
Panorama view
Most of the accommodation:
Terrace or
Dining room / area or
Additional living room / area
Max. number of persons
2
Area
From
110 m²
/
1184 sq ft
Bedding
King size bed(s) x1
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee maker
Coffee/tea making facilities
Kettle
Mini Bar
Mini bar with free soft drinks
Mini-refrigerator
Studio/kitchenette
Free in Room Mineral Water
Complementary in room coffee or tea
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Bidet
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Towel rack
Media And Technology
Internet Facilities
Data port in room
RJ 45 Outlet
Wireless internet in your room
Tv Facilities
Satellite/cable colour TV
TV with on-screen billing info
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Phone light for hearing impaired
Safe deposit box in room
Security Peephole
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Bedding Facilities
Pillow Menu
Comfort Features
Alarm clock
Blackout curtain
Hair dryer
Iron
Opening windows
Separate closet
Shoe polisher
Slippers
Electric Facilities
220/240 V AC
Room Services
Operator wake up call
Temperature Air Control
Air Conditioning
Air cooling system
Pulse Air
Working Area
Business Desk
Rolling seats
2 pers. max
110 m²
/
1184 sq ft
Bedding
1 x King size bed(s)
Views:
City View or
Panorama view
Most of the accommodation:
Terrace or
Dining room / area or
Additional living room / area
The Presidential Suite enables you to experience a complete stress-free experience, providing a relaxing space for you to enjoy Tbilisi to the fullest.
Views:
Panorama view
Most of the accommodation:
Dining room / area or
Additional living room / area
Max. number of persons
2
Area
From
111 m²
/
1194 sq ft
Bedding
King size bed(s) x1
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee maker
Coffee/tea making facilities
Kettle
Mini Bar
Mini-refrigerator
Free in Room Mineral Water
Complementary in room coffee or tea
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Bidet
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Towel rack
Media And Technology
Internet Facilities
Data port in room
RJ 45 Outlet
Wireless internet in your room
Tv Facilities
Satellite/cable colour TV
TV with on-screen billing info
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Phone light for hearing impaired
Safe deposit box in room
Security Peephole
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Bedding Facilities
Pillow Menu
Comfort Features
Alarm clock
Blackout curtain
Hair dryer
Iron
Opening windows
Separate closet
Shoe polisher
Slippers
Electric Facilities
220/240 V AC
Room Services
Operator wake up call
Temperature Air Control
Air Conditioning
Air cooling system
Pulse Air
Working Area
Business Desk
2 pers. max
111 m²
/
1194 sq ft
Bedding
1 x King size bed(s)
Views:
Panorama view
Most of the accommodation:
Dining room / area or
Additional living room / area
Olives restaurant is designed with a warm and contemporary feel to enable space yet intimacy. Discover the vibrant flavors of the Mediterranean at Olives, where fresh ingredients and exceptional quality create unforgettable dishes.
Olives restaurant is designed with a warm and contemporary feel to enable space yet intimacy. Discover the vibrant flavors of the Mediterranean at Olives, where fresh ingredients and exceptional quality create unforgettable dishes.
Page out of
ATMOSPHERE RESTAURANT & BAR
Photo out of - ATMOSPHERE RESTAURANT & BAR
Atmosphere Restaurant & Bar features panoramic city views accompanied by DJ sets every Friday and Saturday. Indulge in a masterful fusion of Asian cuisine, complemented by a curated selection of signature cocktails crafted to perfection.
Atmosphere Restaurant & Bar features panoramic city views accompanied by DJ sets every Friday and Saturday. Indulge in a masterful fusion of Asian cuisine, complemented by a curated selection of signature cocktails crafted to perfection.
SWISS CAFE
Photo out of - SWISS CAFE
A centerpiece of hotel Lobby Café serving fresh-made pastries, Swiss chocolates and signature coffees. Local and international Afternoon tea experiences elevate any stay. By night, enjoy cocktails and wines in the comforting surrounding of Swiss Café.
A centerpiece of hotel Lobby Café serving fresh-made pastries, Swiss chocolates and signature coffees. Local and international Afternoon tea experiences elevate any stay. By night, enjoy cocktails and wines in the comforting surrounding of Swiss Café.
Breakfast
Photo out of - Breakfast
Buffet
Because great days always start with a good breakfast. Stock up on treats and vitamins!
Enjoy a buffet breakfast for a healthy and energizing start of the day, as well as quick meals, snacks and buffet options.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
American
Continental
Hot Breakfast
Cold breakfast
Restaurant
Breakfast
Pool
Photo out of - Pool
Purovel Spa & Sport's indoor pool, surrounded by comfortable deck chairs and enhanced by Swissotel's signature service, offers the perfect setting to unwind. Relax with a refreshing swim or lounge poolside, embracing tranquility during your stay.
PÜROVEL SPA & SPORT
Take a moment to relax by the pool during your stay at our hotel. Dip your feet in the water and enjoy true relaxation.
Location
On site
Pool features
Indoor pool
Heated Pool
At your disposal
Shower
Purovel Spa & Sport's indoor pool, surrounded by comfortable deck chairs and enhanced by Swissotel's signature service, offers the perfect setting to unwind. Relax with a refreshing swim or lounge poolside, embracing tranquility during your stay.
Fitness center
Photo out of - Fitness center
Boosting the natural energy of all guests means providing opportunities for fitness that meet the needs of many different routines. Our gym is perfect for staying active during your stay in Swissotel Tbilisi.
Fitness
Boosting the natural energy of all guests means providing opportunities for fitness that meet the needs of many different routines. Our gym is perfect for staying active during your stay in Swissotel Tbilisi.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Wellness services and equipments
Hammam
Jacuzzi/Whirlpool bath
Sauna room
Turkish Steambath
Personal lessons and special care
MassageAdditional charge
Duo treatments roomAdditional charge
Fitness coach
Boosting the natural energy of all guests means providing opportunities for fitness that meet the needs of many different routines. Our gym is perfect for staying active during your stay in Swissotel Tbilisi.
Spa
Photo out of - Spa
Additional charge
Pürovel philosophy is inspired by the alpine seasons, which mirror the four stages of natural vitality:renewal,peak activity,recovery, and hibernation. Our signature treatments use Alpine flower and herb essential oils to revitalize your body, mind,soul.
Location
On site
Other informations
Services
Spa Treatment
At your disposal
Towels available
Bathrobe available
Slippers
Sauna
Hammam
Pürovel philosophy is inspired by the alpine seasons, which mirror the four stages of natural vitality:renewal,peak activity,recovery, and hibernation. Our signature treatments use Alpine flower and herb essential oils to revitalize your body, mind,soul.
Staff are great, rooms are extremely comfortable, well laid out and good size. Breakfast is amazing. What more can you ask for? This is my 4th stay so it makes me what to return.
Dear Adam E.,
We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Erdogan Sahin
Cluster General Manager
Swissotel Tbilisi & Mercure Tbilisi Old Town
Customer review rating 5.0/5
Tarek A.
Solo
-
Confirmed reviews ALL
Outstandingly calm and hospitable staff
Dear Tarek A.,
We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Erdogan Sahin
Cluster General Manager
Swissotel Tbilisi & Mercure Tbilisi Old Town
Customer review rating 5.0/5
Amit D.
Friends
-
Confirmed reviews ALL
Wow, it was really amazing experience. The hotel upgraded us to the suite in the to floor and it was really amazing experience. Also the spa is perfect. The workers of the hotel are very nice and helpful.
Dear Amit D.,
We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Erdogan Sahin
Cluster General Manager
Swissotel Tbilisi & Mercure Tbilisi Old Town
Customer review rating 4.0/5
Jonathan H.
Solo
-
Confirmed reviews ALL
Got into high level room early, everything perfect during stay except Sunday clean up v late (but at least offered); also I thought the sturdy bedside tables would have had drawers - but no! Also cupboards had no waist or eye level shelves! Otherwise facilities luxurious & best creating years!!
Dear Jonathan H.,
We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Erdogan Sahin
Cluster General Manager
Swissotel Tbilisi & Mercure Tbilisi Old Town
Customer review rating 5.0/5
Davidescu D.
Couples
-
Confirmed reviews ALL
All was more than perfect. This hotel surprised me in the best ways .
Was very well located.
Was spotless and super equipped- slippers, espresso machine, towels and bathe rope , iron table and iron, blow drier etc.
The breakfast was amazing, a lot of choices.
Impeccable service- great staff
We asked for a later checkout and was arranged immediately with no problem
Dined on the olive restaurant- great service and food!
All was excellent
Dear Davidescu D.,
We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Erdogan Sahin
Cluster General Manager
Swissotel Tbilisi & Mercure Tbilisi Old Town
Dear Adam E.,
We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Erdogan Sahin
Cluster General Manager
Swissotel Tbilisi & Mercure Tbilisi Old Town
Customer review rating 5.0/5
Tarek A.
Solo
-
Confirmed reviews ALL
Outstandingly calm and hospitable staff
Dear Tarek A.,
We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Erdogan Sahin
Cluster General Manager
Swissotel Tbilisi & Mercure Tbilisi Old Town
Customer review rating 5.0/5
Amit D.
Friends
-
Confirmed reviews ALL
Wow, it was really amazing experience. The hotel upgraded us to the suite in the to floor and it was really amazing experience. Also the spa is perfect. The workers of the hotel are very nice and helpful.
Dear Amit D.,
We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Erdogan Sahin
Cluster General Manager
Swissotel Tbilisi & Mercure Tbilisi Old Town
Customer review rating 4.0/5
Jonathan H.
Solo
-
Confirmed reviews ALL
Got into high level room early, everything perfect during stay except Sunday clean up v late (but at least offered); also I thought the sturdy bedside tables would have had drawers - but no! Also cupboards had no waist or eye level shelves! Otherwise facilities luxurious & best creating years!!
Dear Jonathan H.,
We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Erdogan Sahin
Cluster General Manager
Swissotel Tbilisi & Mercure Tbilisi Old Town
Customer review rating 5.0/5
Davidescu D.
Couples
-
Confirmed reviews ALL
All was more than perfect. This hotel surprised me in the best ways .
Was very well located.
Was spotless and super equipped- slippers, espresso machine, towels and bathe rope , iron table and iron, blow drier etc.
The breakfast was amazing, a lot of choices.
Impeccable service- great staff
We asked for a later checkout and was arranged immediately with no problem
Dined on the olive restaurant- great service and food!
All was excellent
Dear Davidescu D.,
We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Erdogan Sahin
Cluster General Manager
Swissotel Tbilisi & Mercure Tbilisi Old Town
Customer review rating 5.0/5
Meteb A.
Couples
-
Confirmed reviews ALL
Clean
Dear Meteb A.,
We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Erdogan Sahin
Cluster General Manager
Swissotel Tbilisi & Mercure Tbilisi Old Town
Customer review rating 4.5/5
Mohamed E.
Business
-
Confirmed reviews ALL
Excellent from check in to check out
Dear Mohamed E.,
We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Erdogan Sahin
Cluster General Manager
Swissotel Tbilisi & Mercure Tbilisi Old Town
Customer review rating 5.0/5
Sze L.
Families
-
Confirmed reviews ALL
I had a fantastic experience with Swissotel Tbilisi. As a first time visiter to Georgia I didn't know what to expect. I was immediately assured I made a good choice when I entered Swissotel. The decor and the atmosphere of the hotel was lovely, and the room was comfortable and upscale. Location of the hotel was convenient and sightseeing around by walking and travelling around by taxi was both easy. We had the opportunity to spend some time at the Spa and was very pleasantly surprised by how relaxing and lovely it was. I would like to mention Teona who was utterly professional in helping me arrange the transportation I needed to travel to other part of Georgia after Tbilisi. She really is a star, friendly and efficient and very responsive. I would not hesitate to recommend your hotel!
Dear Sze L.,
We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Erdogan Sahin
Cluster General Manager
Swissotel Tbilisi & Mercure Tbilisi Old Town
Customer review rating 1.5/5
Erik L.
Couples
-
Confirmed reviews ALL
The hotel was fine but I wouldn’t give it the five stars it has. We were celebrating our honeymoon and there was zero acknowledgement of it or anything special. The view from our room was dumpsters. We got dinner at the restaurant which was very slow and our medium rare stake was medium well. It’s a fine hotel but I wouldn’t recommend it as a first choice.
Dear Erik L.,
Thank you for taking the time to tell us about your experience at the Swissôtel Tbilisi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Erdogan Sahin
Cluster General Manager
Swissotel Tbilisi & Mercure Tbilisi Old Town
Customer review rating 5.0/5
Ali A.
Couples
-
Confirmed reviews ALL
Swissôtel Tbilisi was definitely one of the best choices I made during my stay in Tbilisi.
The location is excellent, with many of the city’s main attractions within easy reach, as well as a great selection of restaurants and cafés nearby.
Although the hotel lobby is relatively small, Swiss Café adds a wonderful atmosphere to the property. It became one of my favorite parts of the hotel. The café has a relaxing and elegant setting, excellent service, very good coffee, and an impressive selection of pastries and desserts.
The room was very comfortable, well designed, and equipped with everything I needed. I particularly appreciated the espresso machine and tea-making facilities, as well as the good-sized refrigerator. The bathroom was spacious, modern, and very clean, with fresh towels and a good range of amenities, including shaving supplies, toothbrushes, and a shower cap. I also liked that the shower area was separate from the toilet.
Storage space was excellent, with a large wardrobe, an ironing board, and a modern and easy-to-use safe for personal belongings. Housekeeping was consistent, well organized, and maintained the room to a very good standard throughout my stay.
The hotel’s restaurants also deserve a mention, as the quality of the food was excellent.
The gym was another highlight. It is modern, spacious, very well designed, and offers a great variety of equipment. The spa was also impressive, with reasonable prices considering the quality of the hotel and facilities.
Finally, the staff at reception were welcoming, friendly, and very efficient. Everything was clearly explained upon arrival, and the entire check-in process took only a few minutes. Check-out was even quicker and took around two minutes.
Overall, my experience at Swissôtel Tbilisi was excellent from beginning to end. The combination of location, comfort, facilities, cleanliness, food, and especially the quality of service made this a very enjoyable stay.
I would definitely choose Swissôtel Tbilisi again on my next visit to the city and would happily recommend it to others.
Dear Ali A.,
We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Erdogan Sahin
Cluster General Manager
Swissotel Tbilisi & Mercure Tbilisi Old Town
Customer review rating 5.0/5
Michael M.
Couples
-
Confirmed reviews ALL
We stayed in a very comfortable suite with excellent amenities.
Dear Michael M.,
We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Erdogan Sahin
Cluster General Manager
Swissotel Tbilisi & Mercure Tbilisi Old Town
Customer review rating 5.0/5
Anonymous
Families
-
Confirmed reviews ALL
Special thanks to Nika who was always helpful and very friendly and to Mariam as well whose welcoming smile added to our stay. The breakfast was very good and so was the service.
We will definitely return to this hotel.
Dear Aida Habash,
We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Erdogan Sahin
Cluster General Manager
Swissotel Tbilisi & Mercure Tbilisi Old Town
Customer review rating 5.0/5
Anonymous
Families
-
Confirmed reviews ALL
amazing room, awesome facitities, great pool, outstanding outside seating.
Dear Mtchafi Carnfy,
We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Erdogan Sahin
Cluster General Manager
Swissotel Tbilisi & Mercure Tbilisi Old Town
Customer review rating 5.0/5
Alexander E.
Business
-
Confirmed reviews ALL
Really great hotel - very well maintained, central location, clean, great SPA area, perfect restaurant at the roof.
Dear Alexander E.,
We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Erdogan Sahin
Cluster General Manager
Swissotel Tbilisi & Mercure Tbilisi Old Town
Customer review rating 5.0/5
Tracey H.
Friends
-
Confirmed reviews ALL
We stayed for four nights and everything from start to finish was wonderful. We were lucky enough to be given a room when we arrived early in the morning, when we were tired from our flight. Our room was comfortable yet modern and quiet. The hotel was really well located, and we also loved the very well appointed spa.
Dear Tracey H.,
We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Erdogan Sahin
Cluster General Manager
Swissotel Tbilisi & Mercure Tbilisi Old Town
Customer review rating 5.0/5
Sebastien G.
Business
-
Confirmed reviews ALL
I had an excellent business stay at the Swissôtel Tbilisi. The hotel's location is ideal, with many of the city's main attractions, restaurants, and business areas within easy reach.
The hospitality throughout my stay was outstanding. Every member of the team was professional, friendly, and genuinely welcoming, making me feel well looked after from check-in to check-out.
My room was spacious, well-designed, and very comfortable, providing a great place to relax after a busy day. The food and beverage offering was another highlight. Breakfast featured an impressive selection of fresh, high-quality options, and the hotel's dining venues offered excellent meals throughout my stay.
The only minor downside was that the in-room climate control wasn't particularly intuitive, and it took some time to find a comfortable temperature. Other than that, everything exceeded my expectations, and I would happily stay here again.
Dear SEBASTIEN G.,
We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Erdogan Sahin
Cluster General Manager
Swissotel Tbilisi & Mercure Tbilisi Old Town
Customer review rating 5.0/5
Konstantin S.
Business
-
Confirmed reviews ALL
Comfortable from first step - reception, welcome drink with fresh fruits, cool air in the corridors, comfortable climate in room, sleep quietly and comfortably. breakfast was fantastic! Transfer to\from airport was nice too!
Dear Konstantin S.,
We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Erdogan Sahin
Cluster General Manager
Swissotel Tbilisi & Mercure Tbilisi Old Town
Customer review rating 5.0/5
Shrey G.
Couples
-
Confirmed reviews ALL
We recently enjoyed a one-night stay to celebrate our joint medical and dentistry graduations. Overall, it was an incredibly refined experience, demonstrating the true standard of luxury hospitality.
The Highlights:
• Vitality Room & Views: The Vitality Room was an excellent decision. Having dedicated in-room gym equipment is a unique touch setting Swissôtel apart. Our 8th-floor room featured exceptional floor-to-ceiling glass panes offering panoramic views. Watching the heavy rain at night was stunning. While visually striking, a vented section for fresh air would be welcome, though I understand sealed environments are standard for modern architecture.
• Immaculate Garment Care: My girlfriend Maria's dress and my three-piece suit, entrusted to the team for steaming, were flawlessly prepared in our wardrobe upon arrival. The pressing was of an incredibly high standard, leaving an immaculate, pristine finish. I was so pleased I also utilised their dry cleaning service for my suit before departure.
• Service & Discretion: As this stay was a surprise for my girlfriend, I had arranged special details in advance. Upon our evening return, the team had executed these flawlessly. They even added a thoughtful, unprompted gesture: special dentistry balloons for Maria—an absolutely perfect touch.
• Arrival & Pürovel Spa: A seamless 10:00 AM check-in set the tone, and the concierge flawlessly handled our luggage upon arrival and departure. The Pürovel Spa was pristine. We appreciated premium touches at the lounge entrance: hot tea, a cold smoothie, and biscuits—a welcome self-service standard even for 5-star spas. Chilled, scented towels in the fridge were brilliant. The salt room was delightful, and we quickly acclimatised to, and thoroughly enjoyed, our first steam room experience.
• Breakfast & Comforts: Breakfast was superb, boasting an extensive, high-quality variety, including a Swiss chocolate fountain and perfectly prepared eggs. After a busy day, the bathtub was incredibly relaxing, and we highly valued the bespoke pillow menu.
Dining: A Tale of Two Restaurants
• Olives (Exceptional): We dined at the Mediterranean restaurant, Olives, on our first evening. It was phenomenal. Our attentive, formal waiter kept a discreet eye on our exterior table, ensuring we lacked nothing. The culinary quality was exquisite, and the warm bread and olives to start was a lovely touch. Providing a feedback form showed management's genuine care for high standards.
• Atmosphere (Disappointing): Conversely, Atmosphere was a letdown. The environment suffered from flies, detracting from expected hygiene standards. Service felt uninviting; my request to substitute chicken for beef in my ramen was dismissed without checking the kitchen. Having visited many high-end Asian restaurants, the ingredient quality and cooking here lacked; my noodles were oily with overpowering soy sauce. It simply did not deliver a premium experience—the food felt like something ordered on Wolt.
Areas for Improvement:
• Spa Surveillance: While the spa is fantastic, five or six security cameras directed at the relaxation areas feels kind of invasive for an unmanned space. It is difficult to genuinely unwind when feeling constantly monitored.
• Room Maintenance: One round bedside lamp (nearest the door) needs a replacement bulb.
• Technology: A true 5-star hotel should definitely feature smart TVs as a standard amenity for evening relaxation.
Final Thoughts & A Special Thank You:
A profound thank you to the management team—particularly Mariam, for a flawless stay. Ani in reservations and Teona the concierge were instrumental in making our celebration exceptional. Our one night flew by. The final bill reflected the exceptional care received, and it was absolutely worth it. We thoroughly enjoyed our time here, culminating in a lovely photo with the team. They're the most hospitable & down to earth 5 star hotel in Tbilisi. I highly recommend Swissôtel for a luxury getaway in Tbilisi, & look forward to returning soon!
Dear Shrey G.,
We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Erdogan Sahin
Cluster General Manager
Swissotel Tbilisi & Mercure Tbilisi Old Town
Customer review rating 5.0/5
Thomas F.
Couples
-
Confirmed reviews ALL
I had arranged for transport from the airport to the hotel. Our plane was delayed over 6 hours. I sent an email to inform the hotel of the delay and need to shift the pick up time to 1:30 AM. Everything went smoothly and our room was very nice.
Dear Thomas F.,
We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Erdogan Sahin
Cluster General Manager
Swissotel Tbilisi & Mercure Tbilisi Old Town
Customer review rating 5.0/5
Vikas M.
Couples
-
Confirmed reviews ALL
excellent
Dear Vikas M.,
We very much appreciate your comments regarding your stay at the Swissôtel Tbilisi.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Erdogan Sahin
Cluster General Manager
Swissotel Tbilisi & Mercure Tbilisi Old Town
Web-users rating
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Frequently asked questions
Swissotel Tbilisi is located at 3 Soliko Virsaladze street, 0108 Tbilisi, in the heart of the Old Town. You can reach us from Tbilisi Airport, situated 18km away, or via the Freedom Square Metro Station just 600m from our doors. We offer a shuttle service for an additional fee, and the central railway station is a 40-minute walk or 10-minute drive away.
Swissotel Tbilisi offers a variety of contemporary accommodations including:
Swiss Business Advantage Room with King or Twin beds for business travelers
Swiss Deluxe King Room and Swiss Vitality Room
Swiss Superior Double room
Suites including Swiss Executive and Presidential options with terraces for panoramic city views
At Swissotel Tbilisi, we offer:
Free high speed Wi-Fi and buffet breakfast for an additional charge
Air conditioning, satellite TV, and wheelchair accessibility
Indoor pool, Purovel Spa & Sport, and fitness center
Olives Restaurant, Atmosphere Restaurant & Bar, and Swiss Cafe
Concierge, laundry, and shuttle service for an additional fee
7 meeting rooms
Swissotel Tbilisi invites you to dine at Olives Restaurant, serving Mediterranean cuisine from 12:00 PM to 02:00 AM, or Atmosphere Restaurant & Bar for Asian fusion from 05:00 PM to 02:00 AM. Our Swiss Cafe offers pastries and coffee from 11:00 AM to 10:59 PM. We provide a buffet breakfast, room service, and various dietary menus including vegetarian, gluten-free, and children's options.
At Swissotel Tbilisi, check-in starts at 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the All Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Swissotel Tbilisi regularly offers special deals and discounts, mainly accessible through our All Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the All Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Swissotel Tbilisi using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Swissotel Tbilisi features 7 meeting rooms and a business center to support your professional needs. Our largest space accommodates up to 150 guests and covers 140 square meters. High speed Wi-Fi and professional support staff are available to ensure your meetings run smoothly.
Swissotel Tbilisi is an ideal venue for your events and weddings, offering 7 versatile meeting and event spaces. Our facilities include a rooftop terrace at Atmosphere Restaurant & Bar with panoramic views, perfect for elegant receptions. For banquets, we can accommodate up to 64 guests in a sophisticated setting.
Swissotel Tbilisi is a wheelchair accessible hotel featuring 3 dedicated rooms for guests with reduced mobility. Our facilities include accessible bathrooms and elevators serving all 10 floors. You are welcome to contact us to ensure a personalized welcome and a comfortable stay.
Yes, Swissotel Tbilisi allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From Swissotel Tbilisi, you can easily explore these landmarks on foot:
Dry Bridge Market and Orbeliani Square - 3 minutes
Opera and Ballet Theater and Georgian National Museum - 10 minutes
Bridge of Peace - 16 minutes
Rike Park - 18 minutes
The Purovel Spa & Sport at Swissotel Tbilisi offers alpine-inspired wellness treatments and signature massages. Our facilities include an indoor heated swimming pool, sauna, hammam, Turkish steambath, and a jacuzzi. We provide towels and bathrobes for your comfort during your recovery and peak activity sessions.
Swissotel Tbilisi features the Atmosphere Restaurant & Bar, a stunning rooftop venue offering mesmerizing panoramic views of the city. It is open daily from 05:00 PM to 02:00 AM, featuring Asian fusion cuisine and live DJ sets on Friday and Saturday nights. You can enjoy signature cocktails and a curated selection of drinks in this elevated setting.
For business travelers, Swissotel Tbilisi provides Swiss Business Advantage Rooms equipped with desks and high speed Wi-Fi. We offer 7 meeting rooms, a self-service business center, and an early buffet breakfast starting at 06:30 AM on weekdays. Our central location also places you within walking distance of the Parliament of Georgia.
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